民航地勤英语第一册课件_unit2
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《-民航空乘英语》-(2)ppt课件
Unit 3
Meal and Drink Service
民航空乘英语
CONTENTS PAGE 目录页
Part
Part
Part
Part
1
2
3
4
Warm Up Announcements
Dialogues in Cabin
Reading and Writing
TRANSITION PAGE 过渡页
1. What will you say if you are ready to serve meals? 2. What should you remind passengers before you serve meals? 3. How can you express your apology when you are not able to serve hot drinks?
Unit 3 Meal and Drink Service
13
Long Announcements
1 Listen to the announcement and learn the following words.
estimated [ˈestɪmeɪt] illuminate [ɪˈluːmɪneɪt] light meal available [ə'veɪləb(ə)l] nominal ['nɒmɪn(ə)l] pass around charge [tʃɑːdʒ]
Meal and Drink Service
民航空乘英语
CONTENTS PAGE 目录页
Part
Part
Part
Part
1
2
3
4
Warm Up Announcements
Dialogues in Cabin
Reading and Writing
TRANSITION PAGE 过渡页
1. What will you say if you are ready to serve meals? 2. What should you remind passengers before you serve meals? 3. How can you express your apology when you are not able to serve hot drinks?
Unit 3 Meal and Drink Service
13
Long Announcements
1 Listen to the announcement and learn the following words.
estimated [ˈestɪmeɪt] illuminate [ɪˈluːmɪneɪt] light meal available [ə'veɪləb(ə)l] nominal ['nɒmɪn(ə)l] pass around charge [tʃɑːdʒ]
民航地勤英语第一册课件_unit2
Fill in the blanks with the given words
Keys
1，check in 3，tickets and passports 5，the conveyor belt 7，the limit 2，late 4，baggage 6，overweight
Seat Preference
According to model 1, make conversations with your partner by using the prompts given below
1, P: a window seat in a non-smoking area C: no window seat available 2, P: a heavy smoker / prefer a window seat in a smoking area C: smoking is not allowed 3, P: prefer a seat in the forward cabin away from the engine C: that particular seat is not available / assign an aisle seat in the rear of the cabin 4, P: traveling with a baby / prefer a seat with more space for legs C: no such a particular seat on board / assign a seat by the aisle in the froward part of the cabin
《-民航空乘英语》2PPT优秀课件
Thank you.
Unit 2 Safety Service
10
Ladies and gentlemen, Our plane is descending4 now. Please be seated and fasten your seat belt. Seat
backs and tables should be __re_t_u_rn_e_d__ to the upright5 position. All personal computers and electronic devices should be turned off. And please make sure that your carry-on items are securely __s_to_w__ed__. We will be dimming6 the cabin lights for landing.
W: Oh, I’m sorry. I’ll put it back. M: Thank you for your cooperation. Enjoy your flight.
Unit 2 Safety Service
Ⅰ. Listen to the dialogues and fill in the blanks.
1
M: Excuse me, madam. I’d like to remind you that passengers are not allowed to _r_em__o_v_e_ emergency equipment by themselves. Please put back the __l_if_e_v_e_s_t___.
Unit 2 Safety Service
10
Ladies and gentlemen, Our plane is descending4 now. Please be seated and fasten your seat belt. Seat
backs and tables should be __re_t_u_rn_e_d__ to the upright5 position. All personal computers and electronic devices should be turned off. And please make sure that your carry-on items are securely __s_to_w__ed__. We will be dimming6 the cabin lights for landing.
W: Oh, I’m sorry. I’ll put it back. M: Thank you for your cooperation. Enjoy your flight.
Unit 2 Safety Service
Ⅰ. Listen to the dialogues and fill in the blanks.
1
M: Excuse me, madam. I’d like to remind you that passengers are not allowed to _r_em__o_v_e_ emergency equipment by themselves. Please put back the __l_if_e_v_e_s_t___.
民航专业英语unit 2 Travel documents
9/18/2015
• The entry visa specifies the authorized length of stay, the period of validity. Once the holder stays longer than the authorized length of stay, deportation will be applied. Therefore, passengers are obligated to check up on entry requirements of the destination country and spare enough time to renew the passport and/ or apply for a visa at the relevant embassy or consulate Passengers are responsible for proper completion of documents and are required to observe all laws, regulations, rules and instructions set by the carrier.
time destination目的地 means of transportation交通方式 things to take travel cost/budget（费用） What to do…
• The entry visa specifies the authorized length of stay, the period of validity. Once the holder stays longer than the authorized length of stay, deportation will be applied. Therefore, passengers are obligated to check up on entry requirements of the destination country and spare enough time to renew the passport and/ or apply for a visa at the relevant embassy or consulate Passengers are responsible for proper completion of documents and are required to observe all laws, regulations, rules and instructions set by the carrier.
time destination目的地 means of transportation交通方式 things to take travel cost/budget（费用） What to do…
民航地勤英语第一册课件-unit
2
航班调度与安排
涉及航班起飞、降落、延误等调度工作的常用短 语。
3
行李托运与安检
描述行李托运、安检流程的常用短语。
Common sentence structures for civil aviation
ground handling
Байду номын сангаас
询问性语句
指令性语句
用于询问机场工作人员或旅客信息的句子结构，如 “请问您的航班号是多少？”。
航空器词汇
描述不同类型航空器的专用词汇，如客机、货机、直 升机等。
服务人员岗位词汇
涉及机场地勤人员的职位名称和职责描述，如机务、 安检、调度员等。
Common Phrases for Civil Aviation Ground
Handling
机场交通
1
描述飞机、车辆在机场的移动和交通规则的常用 短语。
Airport security services
Security check
All passengers and their luggage must pass through security checks to ensure the safety of the flight. Airport security personnel use advanced technology to screen passengers and their belongings.
英语基础教程第一册unit-2.pptx
And I can read English newspapers. Zhang Ming: OK. That’s all. Thank you.
Activity 5 Listen and repeat.
Listening and speaking
Liu Bin:
Good morning, sir!
Activity 6 Practice and talk.
B: Yes, I can. I am good at English writing.
Listening and speaking
Can you…?
How are your…?
be good at
I am…
I can…
Activity 7 Tick and think. Secretary
Reading and writing
Name
Li Fang
Gender Male ( ) Age Female( )
18
Major Business School
English
Chengdu No.1 Vocational High School
Tel.No 138012301 E-mail Address lifang@163.com
Reading and writing
Grammar focus
Activity 5 Listen and repeat.
Listening and speaking
Liu Bin:
Good morning, sir!
Activity 6 Practice and talk.
B: Yes, I can. I am good at English writing.
Listening and speaking
Can you…?
How are your…?
be good at
I am…
I can…
Activity 7 Tick and think. Secretary
Reading and writing
Name
Li Fang
Gender Male ( ) Age Female( )
18
Major Business School
English
Chengdu No.1 Vocational High School
Tel.No 138012301 E-mail Address lifang@163.com
Reading and writing
Grammar focus
民航服务英语PPT课件
第4页/共10页
Teaching Objectives
➢to let Students to handle the simple dialogue by using the expressions in Unit 2
第5页/共10页
• 航站楼 • 办理登机手续
• 托运行李 • 日常必需品 • 携带行李允许量
第3页/共10页
请在此输入您的标题
Q2: What kinds of information would a passenger inquire at the check-in counter?
--seating preference(座位选择); flight or destination information; upgrades(升舱); checked luggage(行李托 运)...
• 目的地 • 登机牌 • 值机柜台
• terminal building • check-in • checked baggage • daily necessity
→
• baggage allawance • destination • boarding card/pass • Check-in counter
第6页/共10页
Practice 2
: Good afternoon, sir. •J: Hi, can we check-in for our Air China • flight here?
Teaching Objectives
➢to let Students to handle the simple dialogue by using the expressions in Unit 2
第5页/共10页
• 航站楼 • 办理登机手续
• 托运行李 • 日常必需品 • 携带行李允许量
第3页/共10页
请在此输入您的标题
Q2: What kinds of information would a passenger inquire at the check-in counter?
--seating preference(座位选择); flight or destination information; upgrades(升舱); checked luggage(行李托 运)...
• 目的地 • 登机牌 • 值机柜台
• terminal building • check-in • checked baggage • daily necessity
→
• baggage allawance • destination • boarding card/pass • Check-in counter
第6页/共10页
Practice 2
: Good afternoon, sir. •J: Hi, can we check-in for our Air China • flight here?
民航专业英语unit2
weight and balance for the aircraft when it takes off. Thank you for your cooperation.
Section A: Speaking
Situational Dialogues
Situation: A passenger is asking the flight attendant where his seat is. (P=Passenger, F=Flight Attendant) P: Excuse me, where can I f ind my seat? F: May I see your boarding pass? P: Here you are. F: Your seat number is 4A. Please take this aisle to the fourth row. The number is indicated on the overhead compartment. P: Thank you very much. F: You are welcome, Sir.
Unit Two
Seat Arrangement
Section A: Speaking
Section A: Speaking
Group Discussion
1. Where can passengers know the seat numbers? 2. Can passengers change seats freely in the cabin?
Section A: Speaking
Situational Dialogues
Situation: A passenger is asking the flight attendant where his seat is. (P=Passenger, F=Flight Attendant) P: Excuse me, where can I f ind my seat? F: May I see your boarding pass? P: Here you are. F: Your seat number is 4A. Please take this aisle to the fourth row. The number is indicated on the overhead compartment. P: Thank you very much. F: You are welcome, Sir.
Unit Two
Seat Arrangement
Section A: Speaking
Section A: Speaking
Group Discussion
1. Where can passengers know the seat numbers? 2. Can passengers change seats freely in the cabin?
民航客舱服务英语综合教程PPT unit 2 Preflight Check
民航客舱服务英语综合教程
Section 2 Conversations Dialogue 3 Checking the Lavatory Useful Expressions
• waste bin 垃圾桶 • smoke detector烟雾探测器 • flush button 冲水按钮
民航客舱服务英语综合教程
Unit 2 Preflight Check
Section 1 Listening
Phrases in Listening
•flight crew 机务组 •cabin crew 乘务组 •compulsory meeting 必开会议 •aviation authority regulations 民航局规定 •board the aircraft 登机 •assigned stations 指定号位 •stow away their baggage 存放行李 •emergency equipment check 紧急设备检查 •crew station 乘务员号位 •write all discrepancies 写下所有偏差状况 •emergency equipment checklist •紧急设备检查清单 •catering items 餐饮物品 •security checks 安全检查 • suspicious items 可疑物品
Purser: OK. Now you should check the equipment which is at or around your crew station according to the checklist, and make sure all equipment is securely in position.
Section 2 Conversations Dialogue 3 Checking the Lavatory Useful Expressions
• waste bin 垃圾桶 • smoke detector烟雾探测器 • flush button 冲水按钮
民航客舱服务英语综合教程
Unit 2 Preflight Check
Section 1 Listening
Phrases in Listening
•flight crew 机务组 •cabin crew 乘务组 •compulsory meeting 必开会议 •aviation authority regulations 民航局规定 •board the aircraft 登机 •assigned stations 指定号位 •stow away their baggage 存放行李 •emergency equipment check 紧急设备检查 •crew station 乘务员号位 •write all discrepancies 写下所有偏差状况 •emergency equipment checklist •紧急设备检查清单 •catering items 餐饮物品 •security checks 安全检查 • suspicious items 可疑物品
Purser: OK. Now you should check the equipment which is at or around your crew station according to the checklist, and make sure all equipment is securely in position.
Module1Unit2上课
1. When do people often lose things? When they are travelling or when they’re in a hurry. __________________________________________
匆匆忙忙
2. Where do people often leave things?
Unit 2
Are they yours?
Whose … is this?
Whose … are these?
Whose bike is this?
It’s QQ’s bike.
train boat
taxi plane airport
Whose phone is this? It’s Kitty’s bike.
3. What do people do at the lost and found office ? __________________________________________ They look for things they have lost. 4. How many people come to the lost and found office ? __________________________________________ Hundreds of people come here every day.
民航地勤英语第一册课件_unit(精品)
Now answer the questions
1. What information you need to offer when you are going to book a flight ticket? 2. If you have reserved a ticket already, when should you go to pay and pick up your ticket?
Useful expressions
1. We’re not too full at this time of the year. 每年的这个时候我们的航班都不是很满载。 2. seats are available 航班还有座位 3. CA 1849 next Thursday suits me all right. 下周四国航1849最适合我。 4. Make that a business class seat, please. 请定公务舱。 5. Have a nice trip 祝您旅途愉快。
Dialogue learning and exercises
Useful expressions
1. No-shows: 误机乘客。 2. Go-shows: 到机场等待的候补旅客。 3. Standby: 等待候补。Standby也可以当名词用，如there are five standbys for CA 753 to Los Angeles. 前往洛杉矶的国航753航班有五名 候补旅客。 4. I’m scheduled on your flight CA1849 from Beijing to Dali tomorrow afternoon. I’d like to make sure that there is no problem with my reservation. 我预订了明天下午国航CA1849北京到大理的机票，我想确 认一下。 5. Your record shows that your reservation from Beijing to Dali has been cancelled. 记录表明您北京至大理的预定取消了。
民航情景英语最新版教学课件Unit2
Vocabulary and Expressions
counter n. 柜台 flight n. 航班 departure v. 出发 welcome v. 欢迎
Check your understanding
1.What does the conversation probably take place? 2.Is it the counter for SA? 3.What’s the check-in time for international flight?
Vocabulary and Expressions
Los Angeles 洛杉矶（美国的城市）
Biblioteka Baidu
scale n. (称重量的)称
stopover 停留；经停
Chicago 芝加哥（美国的城市）
pick up
捡起；接载
go straight 笔直走；走直线
Check Your Understanding
1. Where is the passenger flying to? 2. How many bags is he checking in? 3. Where is the boarding gate?
Sample Conversation 2
（Mr. Johnson is approaching the check-in counter with two bags and handbags. His flight has been delayed.） Clerk: Good evening, sir. Passenger: Good evening. Is this where I can check in for the flight to Phuket? Clerk: Yes, absolutely. I am afraid that your flight has been delayed by one hour and ten minutes. It will leave at quarter past twelve. Passenger: What! That is terrible. Clerk: I am sorry, sir. The delay is due to bad weather. We can hardly do anything about it.
民航空乘英语Unit2
航空服务英语口语
January February April May July August October November
March June September December
carry-on bag 随身行李 overhead compartment 头顶上方的行李架 window seat 靠窗座位 declaration form 申报单 blanket 毛毯 seat pocket 椅袋
唐芳梅
1. Welcome aboard / on board. 2. We are happy to be of service to you. 3. May I have a look at your boarding card? 4. It’s an aisle seat on the left. This way, please. If there is anything I can do for you, please don’t hesitate to tell me.
重物,水果和容易碎物品应尽快放在座椅下方，请 保持客舱通道畅通以便其他旅客就坐。
Please do not touch any emergency equipment marked with red signs.
请勿触摸红色标识应急装置。
Passengers next to the emergency exit, please keep away from the emergency door handles.
January February April May July August October November
March June September December
carry-on bag 随身行李 overhead compartment 头顶上方的行李架 window seat 靠窗座位 declaration form 申报单 blanket 毛毯 seat pocket 椅袋
唐芳梅
1. Welcome aboard / on board. 2. We are happy to be of service to you. 3. May I have a look at your boarding card? 4. It’s an aisle seat on the left. This way, please. If there is anything I can do for you, please don’t hesitate to tell me.
重物,水果和容易碎物品应尽快放在座椅下方，请 保持客舱通道畅通以便其他旅客就坐。
Please do not touch any emergency equipment marked with red signs.
请勿触摸红色标识应急装置。
Passengers next to the emergency exit, please keep away from the emergency door handles.
民航英语02教学教案课件下载.ppt
faced many difficulties, …面临困难
He faced the difficulty with courage .他勇敢地面对困难。 too…to do… 表示“太….以致于不能做….”之意，
He is t oo tired to work on.他太累了，不能继续干下去。 Sb./sth .be said to have done 意为“某人/某事据说已做了….” He is said to have written a new book .据说他己写了本新书。 Soon others followed in their footsteps. 不久别人纷纷步其后尘。
Notes to Text A 1、… they were too tired to work on .它们太重，真的不起任何作用。 too …to do 表示“太……以致于不能做……”之意。如：He is too tired to work on .他太累了，不能 继续干下去。be of use 的结构相当于be useful，再比如be of help 相当于be helpful.，be of importance 等于be important。
4、to use wings as birds do 像鸟那样使用动翅膀。
as birds do 是方式状语从句，句中的do代替前面的use wings，以避免重复。do的这种用法比 较普遍，再比如：He speaks English as well as she does.他的英语讲得和她一样好。句中的 does 等于speaks English.
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1, When checking in passengers, what would you say if they has waited for longer than 5 minutes? 2, Who would you address the passenger by his/her name ? 3, What questions would you usually ask the passengers about their baggage? 3, After check in you should place all the documents directly into the passenger’s hands or place them on the counter?
3, P: four of us traveling together / request party seats away from the engine C: two are together / two are separated but close to each other
Dialogue Passenger Check –in(2)
For domestic flights, …arrive at the airport … before the scheduled flight of departure and check-in.
…with the ticket and personal effective statements
Make up your own dialogues between flight attendants and passengers using the following sentence patterns.
Clerk at the check-in counter .What can I do for you? .Show me your ticket and passport please. .Have you got any baggage to check? 4. What kind of seat do you prefer? 5. Here are your boarding card and baggage checks..
The airline will stop checkin … before the scheduled flight of departure.
Checking in online saves you time at the airport, and enables you to print your boarding passes from the comfort of your home or office. The luggage allowance and requirements at Beijing Capital International Airport are...
靠过道的座位 靠窗口的座位 李牌 传送带
Complete the following dialogue and practice with your partner
Keys
1. may I have your ticket and passport, please 2.Please put it on the conveyor belt 3.What kind of seat do you prefer? 4.No more window seats are available. 5.here are your boarding pass and baggage checks
Boarding Pass
1. What is a boarding pass? And what information can you get from the following boarding pass?
Dialogue -Passenger Check –in(1) 办理登机手续
源自文库
aisle seat window seat baggage check conveyor belt
6. Weighing each checked bag
8. Checking the amount of tickets and boarding pesses 9. Checking airline tickets and valid ID cards 11. Attaching a baggage sticker to each checked bag 12. Checking the amount and acceping the backup passengers 13. Verifying the passengers passport and visa if traveling internationally
Passengers .Can I check in at this counter? .Here you are. .I prefer a window seat. .Thank you very much.
Make up your own dialogues with your partner according to the following condition
10. Assisting to look for the unboarded passenagers
14. Instructing each passenger to proceed to the appropriate concourse and gate for flight departure
Seat Preference
According to model 1, make conversations with your partner by using the prompts given below
1, P: a window seat in a non-smoking area C: no window seat available 2, P: a heavy smoker / prefer a window seat in a smoking area C: smoking is not allowed 3, P: prefer a seat in the forward cabin away from the engine C: that particular seat is not available / assign an aisle seat in the rear of the cabin 4, P: traveling with a baby / prefer a seat with more space for legs C: no such a particular seat on board / assign a seat by the aisle in the froward part of the cabin
According to model 2, make conversations with your partner by using the prompts given below
1, P: request three seats together in the non-smoking section in the forward part of the cabin / window seat are better C: no such seats in the forward part of the cabin / reserve two seats together in the rear of the cabin 2, P: request two seats together by the window C: two eats together not available / suggest two window seats with the one behind the other or two aisle seats with the aisle in between
Fill in the blanks with the given words
Keys
1，check in 3，tickets and passports 5，the conveyor belt 7，the limit 2，late 4，baggage 6，overweight
-
办理登机手续
destination 目的地 VOCABULARY content 物品 ASSISTANT label 标签 claim tag 认领牌 ticket jacket folder 机票夹
Answer these questions after reading the dialogue in your book carefully.
At the check-in counter, Tom shows his ticket and passport. He has two pieces of baggage to check in. He wants a window seat. As all the window seats have been taken, he can only have an aisle seat.
English for Civil Aviation Ground Service
Unit 2
Check-in Service
Look at the following Check-in Procedures. Can you put them in the right order?
1. Filling up the information form of passengers’ amount and baggage 2. Notifying the meal supplement 4. Showing Flight Information Boards 5. Issuing boarding pass 3. Notifying the chief steward of the passengers’ amount and information about any important and special ones 7. Handing in tickets and the preparactive form of the departure flight to the conservator
Now answer the questions
1. What are valid travel documents? 2. What’s the limitation for the check-in baggage?
3. What are the provisions for liquid items in carry-on baggage?
Suppose you are a clerk at the check-in counter of Beijing Capital International Airport and giving passengers some information about check-in. Here are some useful sentences. For international flights, … arrive at the airport …before the scheduled flight of departure and check-in.
3, P: four of us traveling together / request party seats away from the engine C: two are together / two are separated but close to each other
Dialogue Passenger Check –in(2)
For domestic flights, …arrive at the airport … before the scheduled flight of departure and check-in.
…with the ticket and personal effective statements
Make up your own dialogues between flight attendants and passengers using the following sentence patterns.
Clerk at the check-in counter .What can I do for you? .Show me your ticket and passport please. .Have you got any baggage to check? 4. What kind of seat do you prefer? 5. Here are your boarding card and baggage checks..
The airline will stop checkin … before the scheduled flight of departure.
Checking in online saves you time at the airport, and enables you to print your boarding passes from the comfort of your home or office. The luggage allowance and requirements at Beijing Capital International Airport are...
靠过道的座位 靠窗口的座位 李牌 传送带
Complete the following dialogue and practice with your partner
Keys
1. may I have your ticket and passport, please 2.Please put it on the conveyor belt 3.What kind of seat do you prefer? 4.No more window seats are available. 5.here are your boarding pass and baggage checks
Boarding Pass
1. What is a boarding pass? And what information can you get from the following boarding pass?
Dialogue -Passenger Check –in(1) 办理登机手续
源自文库
aisle seat window seat baggage check conveyor belt
6. Weighing each checked bag
8. Checking the amount of tickets and boarding pesses 9. Checking airline tickets and valid ID cards 11. Attaching a baggage sticker to each checked bag 12. Checking the amount and acceping the backup passengers 13. Verifying the passengers passport and visa if traveling internationally
Passengers .Can I check in at this counter? .Here you are. .I prefer a window seat. .Thank you very much.
Make up your own dialogues with your partner according to the following condition
10. Assisting to look for the unboarded passenagers
14. Instructing each passenger to proceed to the appropriate concourse and gate for flight departure
Seat Preference
According to model 1, make conversations with your partner by using the prompts given below
1, P: a window seat in a non-smoking area C: no window seat available 2, P: a heavy smoker / prefer a window seat in a smoking area C: smoking is not allowed 3, P: prefer a seat in the forward cabin away from the engine C: that particular seat is not available / assign an aisle seat in the rear of the cabin 4, P: traveling with a baby / prefer a seat with more space for legs C: no such a particular seat on board / assign a seat by the aisle in the froward part of the cabin
According to model 2, make conversations with your partner by using the prompts given below
1, P: request three seats together in the non-smoking section in the forward part of the cabin / window seat are better C: no such seats in the forward part of the cabin / reserve two seats together in the rear of the cabin 2, P: request two seats together by the window C: two eats together not available / suggest two window seats with the one behind the other or two aisle seats with the aisle in between
Fill in the blanks with the given words
Keys
1，check in 3，tickets and passports 5，the conveyor belt 7，the limit 2，late 4，baggage 6，overweight
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办理登机手续
destination 目的地 VOCABULARY content 物品 ASSISTANT label 标签 claim tag 认领牌 ticket jacket folder 机票夹
Answer these questions after reading the dialogue in your book carefully.
At the check-in counter, Tom shows his ticket and passport. He has two pieces of baggage to check in. He wants a window seat. As all the window seats have been taken, he can only have an aisle seat.
English for Civil Aviation Ground Service
Unit 2
Check-in Service
Look at the following Check-in Procedures. Can you put them in the right order?
1. Filling up the information form of passengers’ amount and baggage 2. Notifying the meal supplement 4. Showing Flight Information Boards 5. Issuing boarding pass 3. Notifying the chief steward of the passengers’ amount and information about any important and special ones 7. Handing in tickets and the preparactive form of the departure flight to the conservator
Now answer the questions
1. What are valid travel documents? 2. What’s the limitation for the check-in baggage?
3. What are the provisions for liquid items in carry-on baggage?
Suppose you are a clerk at the check-in counter of Beijing Capital International Airport and giving passengers some information about check-in. Here are some useful sentences. For international flights, … arrive at the airport …before the scheduled flight of departure and check-in.