科特勒市场营销第十章习题与答案

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科特勒《市场营销原理》笔记和课后习题详解 第10章~第12章【圣才出品】

科特勒《市场营销原理》笔记和课后习题详解  第10章~第12章【圣才出品】

②变动成本(variable cost)是指随着生产水平而直接变化的成本。
③总成本(total cost)是指在一定生产水平下,固定成本与变动成本的总和。管理者
制定的价格至少能够弥补既定生产水平下的总生产成本。
(2)不同生产水平下的成本
图 10-3 不同生产能力下的单位成本 规模不同,成本线不同,因此得到的成本有差异。图 10-3 表示不同生产能力下的单位 成本不同。 (3)生产经验与成本函数 经验曲线(experience curve),又称学习曲线(learning curve)是指随着生产经验 积累,平均成本不断下降,如图 10-4 所示。
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相信,以这一价格购买是值得的。 (3)基于价值的定价和基于成本的定价的比较 图 10-2 比较了基于价值的定价方法和基于成本的定价方法。
图 10-2 两种定价方法的程序 基于价值的定价方法与基于成本的定价方法不同,公司首先评价顾客的需求和价值感 知,然后基于顾客的感知价值制定目标价格。 (4)两种基于价值的定价方法 ①高价值定价(good-value pricing) 高价值定价战略是以合适的价格提供优质产品和良好的服务。 高价值定价适合的情况:推出知名品牌的便宜系列;重新设计现有的品牌,以按既定价 格提供更高的质量或者更低的价格提供相同的质量。 零售业高价值定价的主要形式:天天低价。天天低价是指日常的价格很低,但很少或者 没有临时的价格折扣。 ②价值增值定价(value-added pricing) 价值增值定价战略是公司增添了增加价值的属性和服务,以使其产品或服务差异化,支 持高于平均水平的价格。
2.定价常见的错误 (1)公司为了获得销售,总是急于降低价格,而不是说服顾客相信其产品值这个价; (2)过分强调成本,而非顾客需求; (3)定价时不考虑其他营销组合要素。

科特勒市场营销习题与答案

科特勒市场营销习题与答案

Chapter 7 Customer-Driven Marketing Strategy: Creating Value for Target Customers 1) When a company identifies the parts of the market it can serve best and most profitably, it is practicing ________.A) concentrated marketingB) mass marketingC) market targetingD) segmentingE) differentiationAnswer: CDiff: 2 Page Ref: 191Skill: ConceptObjective: 7-12) What are the four steps, in order, to designing a customer-driven marketing strategy?A) market segmentation, differentiation, positioning, and targetingB) positioning, market segmentation, mass marketing, and targetingC) market segmentation, targeting, differentiation, and positioningD) market alignment, market segmentation, differentiation, and market positioningE) market recognition, market preference, market targeting, and market insistenceAnswer: CDiff: 2 Page Ref: 191Skill: ConceptObjective: 7-13) Which type of segmentation centers on the use of the word when, such as when consumers get the idea to buy, when they actually make their purchase, or when they use the purchased item?A) behavioralB) psychographicC) occasionD) impulseE) emergencyAnswer: CDiff: 2 Page Ref: 196Skill: ConceptObjective: 7-24) Markets can be segmented into groups of nonusers, ex-users, potential users, first-time users, and regular users of a product. This method of segmentation is called ________.A) user statusB) usage ratesC) benefitD) behaviorE) loyalty statusAnswer: ADiff: 1 Page Ref: 197Objective: 7-25) Consumers can show their allegiance to brands, stores, or companies. Marketers can use this information to segment consumers by ________.A) user statusB) loyalty statusC) store typeD) brand preferenceE) usage rateAnswer: BDiff: 1 Page Ref: 197Skill: ConceptObjective: 7-26) Consumer and business marketers use many of the same variables to segment markets. Business marketers use all of the following EXCEPT ________.A) operating characteristicsB) purchasing approachesC) situational factorsD) personal characteristicsE) brand personalitiesAnswer: EDiff: 3 Page Ref: 198Skill: ConceptObjective: 7-27) When the size, purchasing power, and profiles of a market segment can be determined, it possesses the requirement of being ________.A) measurableB) accessibleC) substantialD) actionableE) observableAnswer: ADiff: 2 Page Ref: 200Skill: ConceptObjective: 7-28) When a business market segment is large or profitable enough to serve, it is termed ________.A) measurableB) accessibleC) substantialD) actionableE) differentiableAnswer: CDiff: 2 Page Ref: 200Objective: 7-29) To evaluate the different market segments your company serves, you would look at all of these factors EXCEPT which one?A) segment sizeB) segment growthC) segment structural attractivenessD) company valuesE) company resourcesAnswer: DDiff: 3 Page Ref: 201Skill: ConceptObjective: 7-310) Which of the following is NOT one of the reasons a segment would be less attractive to a company?A) strong competitorsB) substitute productsC) concentrated marketD) power of buyersE) power of suppliersAnswer: CDiff: 2 Page Ref: 201Skill: ConceptObjective: 7-311) The 55-year-old baby boomers share common needs in music and performers. When a music company decides to serve this group, the group is called a(n) ________.A) market segmentB) target marketC) well-defined marketD) differentiated marketE) undifferentiated marketAnswer: BDiff: 1 Page Ref: 201Skill: ConceptObjective: 7-312) When New Port Shipping uses segmented marketing, it targets several segments and designs separate offers for each one. This approach is called ________ marketing.A) undifferentiatedB) differentiatedC) targetD) individualE) nicheAnswer: BDiff: 2 Page Ref: 202Skill: ConceptObjective: 7-313) Developing a strong position within several segments creates more total sales than ________ marketing across all segments.A) undifferentiatedB) differentiatedC) nicheD) targetE) individualAnswer: ADiff: 3 Page Ref: 202Skill: ConceptObjective: 7-314) Using concentrated marketing, the marketer goes after a ________ share of ________.A) small。

《国际市场营销学》第十章习题参考答案

《国际市场营销学》第十章习题参考答案

1.解释下列概念:进入国际市场的模式:指企业对进入外国市场的产品、技术、技能、管理诀窍或其他资源进行的系统规划。

间接出口:指企业使用本国的中间商来从事产品的出口。

直接出口:指不使用本国中间商,但可以使用目标国家的中间商来从事产品的出口。

合同制造:指企业向外国企业提供零部件由其组装,或向外国企业提供详细的规格标准由其仿制,由企业自身负责营销的一种方式。

BOT:是一种带资承包,即承包者需要负责工程项目的筹资;是一种经营承包,即承包者在完成工程后要负责经营一段时间,待所付投资和应得利润收回后,再转让给工程业主。

直接投资:国际营销企业通过合资或者独资的方式直接在目标国家投入资金等开展营销活动。

间接投资:在国际市场上购买中长期债券,或购买外国上市公司的股票。

当国际企业拥有某公司的股票达到一定比例时,就拥有了对该公司的管理权或控制权,从而实现进入该国市场的目的。

2.什么是进入国际市场的战略因素?一项产品进入一国市场面临哪些决策?答:①评估产品与外国市场;②确定目标市场;③选择进入市场模式;④制定营销规划。

3.如何对一个国家的市场进行评估?答:一、对所有国家的市场进行筛选:分析目标国家的消费者与用户的特征;直接估计市场规模;间接估计市场规模;做出接收或放弃决策。

二、评估行业的市场潜力4.契约进入模式包括哪些形式?各有何利弊?答:许可证进入模式:其最明显的好处是绕过了进口壁垒;当目标国家货币长期贬值时,制造商可由出口模式转向许可合同模式;其政治风险比股权投资小。

许可证模式同时也有许多的不利方面。

企业不一定拥有外国客户感兴趣的技术、商标、诀窍及公司名称,因而无法采用此模式;这种模式限制了企业对国际目标市场容量的充分利用;它有可能将接受许可的一方培养成强劲的竞争对手,还有可能失去对国际目标市场的营销规划和方案的控制;甚至还有可能因为权利、义务问题陷入纠纷、诉讼。

特许经营进入模式:特许经营进入模式与许可证进入模式优缺点很相似,所不同的是,特许方要给予被特许方以生产和管理方面的帮助。

市场营销学通论教材课后习题全部答案

市场营销学通论教材课后习题全部答案

第一章导论市场:某种产品的现实购买者与潜在购买者需求的总和市场营销:指以满足人类各种需要和欲望为目的,通过市场变潜在交换为现实交换的一系列活动和过程交换:是指通过提供某种东西作为回报,从别人那里取得所需物的行为交易:交易是交换活动的基本单元,是由双方之间的价值交换所构成的行为。

交易营销:与交易有关的市场营销活动,即交易营销。

关系营销:企业与其顾客、分销商、经销商、供应商乃至竞争者等相关组织或个人建立、保持并加强关系,通过互利交换及共同履行诺言,使有关各方实现各自的目的市场营销网络:是指企业及与之建立起牢固的互相信赖的商业关系的其他企业所构成的网络交易营销和关系营销之间的联系和区别分别是什么?1交易是交换活动的基本单元,与交易相关的营销活动构成了交易营销。

关系营销是指企业与其顾客、分销商、经销商、供应商等相关组织或个人建立、保持并加强关系,通过互利交往及共同履行诺言,市有关各方实现各自目的。

2两者之间的联系在于,交易营销只是关系营销这个大概念的一部分。

3关系营销与交易营销存在着一定的区别,交易营销,企业与顾客很难保持持久关系,关系营销,企业与顾客保持广泛密切的联系。

交易营销强调市场占有率,吸引潜在顾客取代不再购买的老顾客,关系营销强调顾客忠诚度,最终为企业带来一种独特的资产,即市场营销网络。

营销在企业中的地位有怎样的变化?带来了什么启示?最初,市场营销作为与其他部门同等重要的职能,处于平等地位;在需求不足的情况下,市场营销作为更重要的职能;之后市场营销作为核心职能;而一些热心于顾客服务的企业高层管理人员主顾客作为管理职能的核心;最后,达成共识,顾客作为管理职能的核心,而市场营销作为整合性职能。

市场营销与其他职能部门不同,他是连接市场需求与企业反应的桥梁、纽带,要想有效地满足顾客需要,就必须将市场营销至于企业的中心地位。

从宏观的角度看,营销的重要性体现在哪些方面?1、市场营销在不同行业的扩散;2、推动企业重视市场营销的主要因素:销售额下降、增长缓慢、购买行为的改变、竞争的加剧和营销成本的提高;3、市场营销职能在企业中地位的变迁。

《市场营销学》第十章分销策略练习题.doc

《市场营销学》第十章分销策略练习题.doc

《市场营销学》第十章分销策略练习题一、单项选择1、下列那项不属于分销渠道()A、代理中间商B、商人中间商C、生产者和用户D、辅助商2、在产品从生产者转移到消费者的过程中,任何一个对产品拥有所有权或富有推销责任的机构,就叫做一个()A、市场营销渠道B、分销渠道C、渠道层次D、渠道流程3、()主要用于分销产业用品A、一层渠道B、二层渠道C、零层渠道D、三层渠道4、零层渠道通常叫做()A、直接市场营销渠道B、分销渠道C、零售商D、渠道流程5、一层渠道在消费者市场上通常是()A、批发商B、零售商C、销售代理D、佣金商6、当顾客人数多时,生产者倾向于利用每一层次都有许多中间商的()A、长渠道B、短渠道C、稳定渠道D、直销渠道7、制造商在某一地区仅选择议价中间商推销其产品,通常双方协商签订读家经销合同,规定经销商不得经营竞争者的产品,以便控制经销商的业务经营,这种形式称为()A、密集分销B、选择分销C、独家分销D、销售联合8、有条件地选择部分中间商销售企业产品的分销形式属于()A、密集分销B、选择分销C、独家分销D、短渠道分销9、分销渠道的宽度是指()A、中间环节的多少B、生产厂家的多少B、同一层次分销点的多少D、不同层次分销点的多少10、配合起来生产、分销和消费某一生产者的商品和劳务的所有企业和个人所构成的渠道叫做()A、消费渠道B、生产渠道C、市场营销渠道D、分销渠道11、含有两个销售中介机构的渠道叫做()A、二曾渠道B、零层渠道C、一层渠道D、三层渠道12、如果顾客经常小批量购买,则须采用()渠道为其供货。

A、长B、短C、宽D、窄13、企业过去的渠道经验和现行的市场营销政策也会影响渠道的设计。

这一影响因素属于()A、顾客特性B、产品特性C、企业特性D、环境特性14、消费品中的便利品和产业用品中的供应品,通常采用(),使广大消费者和用户随时随地买到这些日用品。

A、密集分销B、选择分销C、独家分销D、方便推销15、在同一渠道中不同层次的渠道成员之间发生的冲突叫()A、水平渠道冲突B、垂直渠道冲突C、多渠道冲突D、相关渠道冲突16、杜拉克提出的关于物流的学说是()A、“黑大陆”说B、“物流冰山”说C、效益背反说D、第三利润源说17、生产者为了赢得中间商的合作,一般情况下会避免使用()A、奖赏力B、法定力C、专长力D、强制力18、下列不属于企业评估渠道方案标准的是()A、经济性B、效益性C、控制性D、适应性19、使用率越来越高的运输方式是()A、水运B、卡车运输C、管道运输D、空运20、积极的物流成本对策是()A、在物流服务水平不变的前提下降低成本B、为提高物流服务水平,不惜增加物流成本B、在成本不变的前提下提高服务水平D、用较低的物流成本,实现较高的物流服务二、多项选择1、下列既属于分销渠道又属于市场营销渠道的是()A、供应商B、消费者C、生产者D、辅助商E、商人中间商2、在分销渠道中一般不包括()A、供应商B、批发商C、零售商D、辅助商E、代理商3、市场营销渠道的层次主要包括()A、一层渠道B、二层渠道C、多层渠道D、三层渠道E、零层渠道4、生产者在处理与经销商的关系时所采用的方法有()A、竞争B、合作C、合伙D、分销规划E、躲避5、企业在经营下列那种产品情况下最好选择较短的分销渠道()A、鲜活易腐产品B、技术性强的产品C、体积大、重量大的产品D、成熟期的产品E、有传统特色的产品6、下列属于垂直市场营销系统的有()A、公司系统B、控制系统C、管理系统D、决策系统E、和约系统7、确定渠道目标应考虑的因素包括()A、目标市场定位B、顾客特性C、产品特性D、中间商特点E、竞争特性三、名词解释1、密集分销2、多渠道系统3、分销规划四、简答1、市场营销渠道与分销渠道的涵义和区别2、分销渠道的主要职能3、可供企业选择的分销策略4、影响分销渠道设计的因素5、生产者用来赢得中间商的合作的主要势力6、渠道冲突的类型和成因五、论述题渠道冲突的类型和成因及其预防化解策略?六、判断分析题1、直接分销系统主要用于分销消费者用品。

营销渠道管理理论与实务习题集答案第10章

营销渠道管理理论与实务习题集答案第10章

《营销渠道管理——理论与实务》习题集第十章:渠道中的产品、价格和促销管理1.不定项选择题(1)B;(2)A;(3)C;(4)B;(5)A;(6)ABDE;(7)BCDE;(8)ABCD;(9)ABCDE;(10)D2.判断题(1)√;(2)×;(3)×;(4)√;(5)×;(6)√;(7)×;(8)√;(9)√;(10)×3.问答题(1)什么是产品?简述产品组合策略?答:产品是指能够提供给市场,被人们使用和消费,并能满足人们某种需求的任何东西,包括有形的物品、无形的服务、组织、观念或它们的组合。

产品组合策略主要有:①扩大产品组合。

扩大产品组合是开拓产品组合的宽度和加强产品组合的深度;②缩减产品组合。

缩减产品组合是削减产品线或产品项目,特别是要取消那些获利小的产品,以便集中力量经营获利大的产品线和产品项目;③产品组合延伸。

产品延伸是指全部或部分地改变企业原有产品的市场定位,将企业现有产品大类延长的一种行动。

产品组合延伸的主要方式有:向上延伸、向下延伸和双向延伸策略。

向上延伸策略,即企业以中低档产品的品牌向高档产品延伸,进入高档产品市场。

向下延伸策略,即企业以高档品牌推出中低档产品,通过品牌向下延伸策略扩大渠道市场占有率。

双向延伸策略是指原定位于中档产品市场的企业掌握了市场优势以后,决定向产品大类的上下两个方向延伸,一方面增加高档产品,另一方面增加低档产品,扩大渠道市场阵地。

(2)分析产品生命周期的四个阶段与渠道管理的关系?答:产品生命周期是指产品从进入市场到退出市场所经历的市场生命循环过程。

典型的产品生命周期一般可分为四个阶段,即导人期、成长期、成熟期和衰退期。

在产品的导入期,生产商要为渠道成员做如下工作:要确保开发出了足够数量的渠道成员,以获得足够大的市场覆盖面;要确保渠道成员货架上有足够的货物供应。

产品进入成长阶段后,市场开始快速增长。

生产商面临着更大的供应问题。

市场营销学课后习题及答案

市场营销学课后习题及答案

市场营销学课后习题及答案1. 市场营销的定义是什么?市场营销是一种以满足顾客需求和实现组织利润为目标的管理过程。

它涉及到了市场调研、顾客分析、产品设计、定价、销售推广等活动,旨在建立和维护好与顾客的良好关系,从而实现营销目标。

2. 什么是市场细分?市场细分是将大市场分割成若干个相对独立的小市场,每个小市场具有一定的特点和需求。

通过市场细分,企业可以更加精准地定位目标顾客,并针对不同的细分市场制定相应的营销策略。

3. 请列举一些市场细分的方法。

•地理细分:将市场按地理区域进行划分,如按国家、地区、城市等。

•消费者细分:将市场按消费者特征进行划分,如按年龄、性别、收入等。

•行为细分:将市场按消费者行为进行划分,如按购买频率、购买金额等。

•忠诚度细分:将市场按消费者忠诚度进行划分,如按忠诚度高、中、低。

•产品特征细分:将市场按产品特征进行划分,如按产品功能、品质等。

4. 请解释什么是差异化营销?差异化营销是指企业通过在产品、价格、渠道、促销等方面进行差异化的创新和营销活动,来满足不同细分市场的需求。

差异化营销的目的是使企业的产品和服务在市场中与竞争对手区别开来,并为消费者提供独特的价值。

5. 市场定位的意义是什么?市场定位是企业确定自己在目标市场中的相对位置,以及如何与竞争对手区分开来的过程。

市场定位的意义在于帮助企业了解目标市场的需求,从而能够更好地满足顾客的需求,并与竞争对手形成差异化竞争优势。

6. 列举一些常见的市场定位策略。

•品质定位:以产品品质作为竞争优势,如苹果公司以高品质、创新性的产品定位。

•价格定位:以价格低廉作为竞争优势,如沃尔玛以低价定位。

•服务定位:以优质的售后服务作为竞争优势,如宜家家居以提供全方位的家居设计服务定位。

•利益定位:以满足特定顾客利益和需求作为竞争优势,如迪士尼乐园以童话世界的形象定位。

7. 市场营销的四个P是什么?市场营销的四个P分别是产品(Product)、价格(Price)、渠道(Place)和促销(Promotion)。

科特勒《市场营销原理》(第13版)笔记和课后习题详解

科特勒《市场营销原理》(第13版)笔记和课后习题详解

目录第Ⅰ篇定义市场营销和市场营销过程 (5)第1章营销:创造和获取顾客价值 (5)1.1复习笔记 (5)1.2课后习题详解 (10)第2章公司战略与营销战略:合作建立客户关系 (17)2.1复习笔记 (17)2.2课后习题详解 (23)第Ⅱ篇理解市场和消费者 (30)第3章分析市场营销环境 (30)3.1复习笔记 (30)3.2课后习题详解 (33)第4章管理市场营销信息获得顾客洞察 (39)4.1复习笔记 (39)4.2课后习题详解 (45)第5章消费者市场与消费者购买行为 (49)5.1复习笔记 (49)5.2课后习题详解 (54)第6章组织市场与组织购买者行为 (61)6.1复习笔记 (61)6.2课后习题详解 (65)第Ⅲ篇设计顾客导向的营销战略与营销组合 (72)第7章顾客导向的市场营销战略:为目标顾客创造价值 (72)7.1复习笔记 (72)7.2课后习题详解 (78)第8章产品、服务和品牌:构建顾客价值 (85)8.1复习笔记 (85)8.2课后习题详解 (93)第9章新产品开发与产品生命周期战略 (101)9.1复习笔记 (101)9.2课后习题详解 (107)第10章定价:理解和获得消费者价值 (115)10.1复习笔记 (115)10.2课后习题详解 (119)第11章定价战略 (125)11.1复习笔记 (125)11.2课后习题详解 (130)第12章营销渠道:递送顾客价值 (137)12.1复习笔记 (137)12.2课后习题详解 (144)第13章零售与批发 (150)13.1复习笔记 (150)13.2课后习题详解 (154)第14章沟通顾客价值:整合营销沟通战略 (161)14.1复习笔记 (161)14.2课后习题详解 (166)第15章广告与公共关系 (173)15.1复习笔记 (173)15.2课后习题详解 (176)第16章人员销售和销售促进 (182)16.1复习笔记 (182)16.2课后习题详解 (188)第17章直复营销和网络营销:建立直接顾客关系 (194)17.1复习笔记 (194)17.2课后习题详解 (199)第Ⅳ篇拓展市场营销 (207)第18章创造竞争优势 (207)18.1复习笔记 (207)18.2课后习题详解 (212)第19章全球市场 (218)19.1复习笔记 (218)19.2课后习题详解 (224)第20章可持续的市场营销:社会责任和道德 (229)20.1复习笔记 (229)20.2课后习题详解 (234)第Ⅰ篇定义市场营销和市场营销过程第1章营销:创造和获取顾客价值1.1复习笔记一、什么是市场营销市场营销即管理有价值的客户关系。

科特勒市场营销习题与答案

科特勒市场营销习题与答案

Chapter 7 Customer-Driven Marketing Strategy: Creating Value for Target Customers 1) When a company identifies the parts of the market it can serve best and most profitably, it is practicing ________.A) concentrated marketingB) mass marketingC) market targetingD) segmentingE) differentiationAnswer: CDiff: 2 Page Ref: 191Skill: ConceptObjective: 7-12) What are the four steps, in order, to designing a customer-driven marketing strategy?A) market segmentation, differentiation, positioning, and targetingB) positioning, market segmentation, mass marketing, and targetingC) market segmentation, targeting, differentiation, and positioningD) market alignment, market segmentation, differentiation, and market positioningE) market recognition, market preference, market targeting, and market insistenceAnswer: CDiff: 2 Page Ref: 191Skill: ConceptObjective: 7-13) Which type of segmentation centers on the use of the word when, such as when consumers get the idea to buy, when they actually make their purchase, or when they use the purchased item?A) behavioralB) psychographicC) occasionD) impulseE) emergencyAnswer: CDiff: 2 Page Ref: 196Skill: ConceptObjective: 7-24) Markets can be segmented into groups of nonusers, ex-users, potential users, first-time users, and regular users of a product. This method of segmentation is called ________.A) user statusB) usage ratesC) benefitD) behaviorE) loyalty statusAnswer: ADiff: 1 Page Ref: 197Objective: 7-25) Consumers can show their allegiance to brands, stores, or companies. Marketers can use this information to segment consumers by ________.A) user statusB) loyalty statusC) store typeD) brand preferenceE) usage rateAnswer: BDiff: 1 Page Ref: 197Skill: ConceptObjective: 7-26) Consumer and business marketers use many of the same variables to segment markets. Business marketers use all of the following EXCEPT ________.A) operating characteristicsB) purchasing approachesC) situational factorsD) personal characteristicsE) brand personalitiesAnswer: EDiff: 3 Page Ref: 198Skill: ConceptObjective: 7-27) When the size, purchasing power, and profiles of a market segment can be determined, it possesses the requirement of being ________.A) measurableB) accessibleC) substantialD) actionableE) observableAnswer: ADiff: 2 Page Ref: 200Skill: ConceptObjective: 7-28) When a business market segment is large or profitable enough to serve, it is termed ________.A) measurableB) accessibleC) substantialD) actionableE) differentiableAnswer: CDiff: 2 Page Ref: 200Objective: 7-29) To evaluate the different market segments your company serves, you would look at all of these factors EXCEPT which one?A) segment sizeB) segment growthC) segment structural attractivenessD) company valuesE) company resourcesAnswer: DDiff: 3 Page Ref: 201Skill: ConceptObjective: 7-310) Which of the following is NOT one of the reasons a segment would be less attractive to a company?A) strong competitorsB) substitute productsC) concentrated marketD) power of buyersE) power of suppliersAnswer: CDiff: 2 Page Ref: 201Skill: ConceptObjective: 7-311) The 55-year-old baby boomers share common needs in music and performers. When a music company decides to serve this group, the group is called a(n) ________.A) market segmentB) target marketC) well-defined marketD) differentiated marketE) undifferentiated marketAnswer: BDiff: 1 Page Ref: 201Skill: ConceptObjective: 7-312) When New Port Shipping uses segmented marketing, it targets several segments and designs separate offers for each one. This approach is called ________ marketing.A) undifferentiatedB) differentiatedC) targetD) individualE) nicheAnswer: BSkill: ConceptObjective: 7-313) Developing a strong position within several segments creates more total sales than ________ marketing across all segments.A) undifferentiatedB) differentiatedC) nicheD) targetE) individualAnswer: ADiff: 3 Page Ref: 202Skill: ConceptObjective: 7-314) Using concentrated marketing, the marketer goes after a ________ share of ________.A) small; a small marketB) small; a large marketC) large; one or a few nichesD) large; the mass marketE) moderate; localAnswer: CDiff: 2 Page Ref: 204Skill: ConceptObjective: 7-315) Today, the low cost of setting up shop ________ makes it even more profitable to serve very small niches.A) in malls in major citiesB) in mail-order catalogsC) on the InternetD) near major competitorsE) far from competitorsAnswer: CDiff: 1 Page Ref: 205AACSB: Use of ITSkill: ConceptObjective: 7-316) Which of the segmenting strategies carries higher-than-average risks in consumer markets?A) concentratedB) massC) differentiatedD) undifferentiatedE) multiple-segmentAnswer: ASkill: ConceptObjective: 7-317) Which of the following is NOT a drawback of local marketing?A) It can drive up manufacturing costs.B) It can drive up marketing costs by reducing economies of scale.C) It can create logistics problems.D) A brand's overall image might be diluted through too much variation.E) Supporting technologies are expensive.Answer: EDiff: 3 Page Ref: 206Skill: ConceptObjective: 7-318) In target marketing, the issue is not really who is targeted, but rather ________ and for ________.A) why; whatB) how; whatC) why; how longD) where; how longE) how; whereAnswer: BDiff: 2 Page Ref: 209AACSB: Ethical ReasoningSkill: ConceptObjective: 7-319) A product's position is based on important attributes as perceived by ________.A) suppliersB) competitorsC) market conditionsD) consumersE) managersAnswer: DDiff: 2 Page Ref: 209Skill: ConceptObjective: 7-420) Consumers position products and services ________.A) after marketers put marketing mixes in placeB) generally after consulting friends who use themC) with or without the help of marketersD) only reluctantlyE) based on nearby competitors' positionsAnswer: CDiff: 1 Page Ref: 209Skill: ConceptObjective: 7-421) Which of the listed choices is NOT a positioning task?A) identifying a set of possible competitive advantages upon which to build a positionB) surveying frequent users of the productC) selecting an overall positioning strategyD) effectively communicating and delivering the chosen position to the marketE) selecting the right competitive advantagesAnswer: BDiff: 2 Page Ref: 210AACSB: CommunicationSkill: ConceptObjective: 7-422) A company or market offer can be differentiated along the lines of product, image, services, channels, or ________.A) pricesB) nonprice factorsC) peopleD) customer serviceE) locationAnswer: CDiff: 2 Page Ref: 213Skill: ConceptObjective: 7-423) Which type of differentiation is used to gain competitive advantage through the way a firm designs its distribution coverage, expertise, and performance?A) services differentiationB) channel differentiationC) people differentiationD) product differentiationE) price differentiationAnswer: BDiff: 2 Page Ref: 213Skill: ConceptObjective: 7-424) When firms use symbols, colors, or characters to convey their personalities, they are using ________ differentiation.A) imageB) peopleC) companyD) reputationE) subliminalAnswer: ADiff: 1 Page Ref: 213AACSB: CommunicationSkill: ConceptObjective: 7-425) The answer to the customer's question "Why should I buy your brand?" is found in the________.A) quality imageB) customer servicesC) value propositionD) differentiationE) pricing and promotion structureAnswer: CDiff: 2 Page Ref: 214Skill: ConceptObjective: 7-426) What competitive positioning can attack a more-for-more strategy by introducing a brand offering with comparable quality at a lower price?A) more-for-the-sameB) more-for-lessC) same-for-lessD) less-for-much-lessE) all-or-nothingAnswer: ADiff: 3 Page Ref: 215Skill: ConceptObjective: 7-427) Which positioning strategy offers consumers a "good deal" by offering equivalent-quality products or services at a lower price?A) more-for-the-sameB) more-for-lessC) same-for-lessD) less-for-much-lessE) all-or-nothingAnswer: CDiff: 2 Page Ref: 215Skill: ConceptObjective: 7-4281) "Less-for-much-less" positioning involves meeting consumers' ________.A) quality performance requirements at a lower priceB) lower quality requirements in exchange for a lower priceC) lower quality requirements at the lowest possible priceD) high quality requirements at a discounted rateE) high quality requirements at the lower possible priceAnswer: BDiff: 1 Page Ref: 216Skill: ConceptObjective: 7-429) When Pacific Fisheries groups its customers as countries by regions such as Asia, Australia, or New Zealand, it is using which segmenting base?A) economic factorsB) political and legal factorsC) geographic locationD) benefits soughtE) demographicsAnswer: CDiff: 1 Page Ref: 193AACSB: Reflective ThinkingSkill: ApplicationObjective: 7-230) When Burger King targets children, teens, adults, and seniors with different ads and media, it is practicing ________ segmentation.A) demographicB) age and life cycleC) psychographicD) behavioralE) generationalAnswer: BDiff: 1 Page Ref: 194AACSB: Reflective ThinkingSkill: ApplicationObjective: 7-231) Your company wants to move away from mass marketing and engage in customer-driven marketing. The four steps to take, in order, are market segmentation, marketing positioning, differentiation, and targeting.Answer: FALSEDiff: 2 Page Ref: 191Skill: ConceptObjective: 7-1104) Demographic segmentation uses different marketing approaches for different time periods of people's lives and different family situations.Answer: FALSEDiff: 2 Page Ref: 194Skill: ConceptObjective: 7-232) There are many exceptions to the geographic segmentation assumption that consumers innations close to one another will have many common behaviors and traits.Answer: TRUEDiff: 2 Page Ref: 199AACSB: Multicultural and DiversitySkill: ConceptObjective: 7-233) Because there is such variation among the economies of countries around the world, it is not practical to segment international markets on the basis of economic factors.Answer: FALSEDiff: 2 Page Ref: 199AACSB: Multicultural and DiversitySkill: ConceptObjective: 7-234) In evaluating different market segments, a firm should look at three factors: segment size and growth, segment structural attractiveness, and company objectives and resources.Answer: TRUEDiff: 2 Page Ref: 201Skill: ConceptObjective: 7-335) At a recent marketing seminar, the featured speaker stated that a target market consists of a set of buyers who share common needs or characteristics that the company decides to serve. This is a correct definition.Answer: TRUEDiff: 1 Page Ref: 201Skill: ConceptObjective: 7-336) Mass marketing is becoming a marketing principle for the 21st century.Answer: FALSEDiff: 2 Page Ref: 207Skill: ConceptObjective: 7-337) Consumers position products in their minds in order to simplify the buying process. Answer: TRUEDiff: 3 Page Ref: 209Skill: ConceptObjective: 7-438) Explain the four major steps in designing a customer-driven marketing strategy. Answer: The first step is market segmentation: dividing a market into smaller groups of buyers with distinct needs, characteristics, or behaviors, who might require separate products or marketing mixes. The company identifies different ways to segment the market and develops profiles of the resulting market segments. The second step is market targeting: evaluating each market segment's attractiveness and selecting one or more of the market segments to enter. The third step is differentiation: actually differentiating the firm's market offering to create a superior customer value. Finally, the last step is market positioning: arranging for a market offering to occupy a clear, distinctive, and desirable place relative to competing products in the minds of consumers.Diff: 2 Page Ref: 191-192AACSB: Analytic SkillsSkill: ApplicationObjective: 7-1。

市场营销学习题集

市场营销学习题集

第一章市场综述一单项选择题(在下列每小题中,选择一个最适合的答案)1.从市场营销学的角度看,市场是。

A. 商品交换的场所B.交换过程本身C.具有购买欲望和支付能力的消费者D.某一种商品的供求关系2.市场营销的核心是。

A.生产B.分配C.交换D.促销二多项选择题(在下列各小题中正确的答案不少于两个,请准确选出全部正确答案)1.影响行业竞争强度的基本力量有五种,即。

A 行业内的竞争者 B. 潜在的加入这 C. 替代品的生产者 D.讨价还价的购买者 E. 讨价还价的供应者2.完全竞争市场的特点是。

A 大量的买者和卖者B 资源完全自由流动C 异质商品D 生产者和消费者拥有充分的信息E 规模经济三名词解释1.市场2.消费品市场3.生产资料市场4.服务市场四填空题(请在各小题的画线处填入适当的词句)1.市场= + +2.市场的类型是多种多样的,按照传统分法,可把市场分为、、和。

五、简答下列问题1.什么是市场?市场是如何形成与发展的?2.市场有哪些基本功能,这些功能是如何发挥作用的?3.市场类型有哪些,各有何特点?六、论述题试述影响竞争强度的五种竞争力。

第二章市场观念一单项选择题(在下列每小题中,选择一个最适合的答案)1.在目前市场竞争很激烈的条件下,生产企业最应具有的营销观念是。

A、生产观念B、产品观念C、推销观念D、市场营销观念2.市场营销观念是指以为中心的企业制定和实施营销组合策略的经济活动。

A、企业盈利B、职工意愿C、顾客需要D、上级指示二多项选择题(在下列各小题中正确的答案不少于两个,请准确选出全部正确答案)1.以企业为中心的市场营销管理观念包括。

A、生产观念B、销售观念C、市场营销观念D、产品观念E、社会营销观念2.社会营销观念的核心是正确处理之间的利益关系。

A、企业B、供应商C、顾客D、中间商E、社会三名词解释1.生产观念2.推销观念3.市场营销观念4.社会营销观念四填空题1.企业经营观念的发展变化是促成的,不是企业发自内心愿意的。

(NEW)科特勒《营销管理》(第11版)课后习题详解

(NEW)科特勒《营销管理》(第11版)课后习题详解

目 录第1篇 认识营销管理第1章 定义21世纪的营销第2章 新经济中的适应营销第3章 建立顾客满意、价值和关系第2篇 分析营销机会第4章 通过市场导向的战略计划赢得市场第5章 收集信息和测量市场需求第6章 扫描营销环境第7章 分析消费者市场和购买行为第8章 分析企业市场与企业购买行为第9章 参与竞争第10章 辨认市场细分和选择目标市场第3篇 发展营销战略第11章 在产品生命周期中定位和差异化市场供应品第12章 开发新的市场供应品第13章 设计全球市场供应品第4篇 塑造市场供应品第14章 建立产品和品牌战略第15章 设计与管理服务第16章 开发定价战略与方案第5篇 管理和传送营销方案第17章 设计和管理价值网络及营销渠道第18章 管理零售、批发和市场物流第19章 管理整合营销传播第20章 管理广告、销售促进和直接营销第21章 管理销售力量第1篇 认识营销管理第1章 定义21世纪的营销一、营销辩论论点:“营销形成消费者的需要和欲望”对“营销仅仅是反映消费者的需要和欲望”。

答:需要是购买的第一个前提,描述了基本的人类要求,如食品、空气、水、服装、住所、娱乐、教育和文娱生活等;欲望是指人希望得到更深层次的需要的满足,是由需要派生出来的;需求是指针对特定产品的欲望,这种欲望必须满足两个条件:有支付能力并且愿意购买。

关于营销是创造需求还是满足需求,两种说法都有一定的合理性。

(1)营销形成消费者的需要和欲望。

这一论点着重强调了营销在刺激消费者购买方面的积极作用,营销能够影响消费者的需求和欲望,促成消费者的购买行为。

比如,创造营销就是指发现和解决顾客并没有提出要求、但他们会热情响应的问题,也就是公司比顾客走得更远一些。

例如,营销人员增强了消费者这样一个观念:一辆劳斯莱斯可以满足人们对社会地位的需要,于是有支付能力的人在这种增强了的欲望下产生购买。

从这一点出发,可以说营销活动对消费者的需求和欲望有直接的影响。

(2)营销仅仅是反映消费者的需求和欲望。

科特勒市场营销第十章习题与答案

科特勒市场营销第十章习题与答案

科特勒市场营销第十章习题与答案Chapter 10 Pricing Products: Understanding and Capturing Customer Value1) Which of the following is an external factor that affects pricing decisions?A) the salaries of production managementB) competitionC) the salaries of finance managementD) funds expensed to clean production equipmentE) A, B, and CAnswer: BDiff: 1 Page Ref: 299Skill: ConceptObjective: 10-42) Price setting is usually determined by ________ in large companies.A) top managementB) divisional managersC) product line managersD) pricing departmentsE) both B and CAnswer: EDiff: 2 Page Ref: 300Skill: ConceptObjective: 10-43) In industrial markets, ________ typically has the final say in setting the pricing objectives and policies of a company.A) the sales managerB) top managementC) the production managerD) the finance managerE) the pricing departmentAnswer: BDiff: 2 Page Ref: 300Skill: ConceptObjective: 10-44) Consumer perceptions of the product's value set the ________ for prices.A) demand curveB) floorC) ceilingD) variable costE) imageAnswer: CDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-25) Product costs set a(n) ________ to a product's price.A) demand curveB) floorC) ceilingD) break-even costE) experience curveAnswer: BDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-26) Which of the following is a customer-oriented approach to pricing?A) value-based pricingB) sealed-bid pricingC) break-even pricingD) target profit pricingE) C and DAnswer: ADiff: 2 Page Ref: 291Skill: ConceptObjective: 10-27) The relationship between the price charged and the resulting demand level can be shown as the ________.A) demand curveB) variable costC) target costD) break-even pricingE) experience curveAnswer: ADiff: 1 Page Ref: 303Skill: ConceptObjective: 10-48) In ________, price is considered along with the other marketing mix variables before the marketing program is set.A) value-based pricingB) cost-based pricingC) variable costsD) price elasticityE) building the marketing mixAnswer: ADiff: 2 Page Ref: 291Skill: ConceptObjective: 10-29) Value-based pricing is the reverse process of ________.A) variable cost pricingB) cost-plus pricingC) cost-based pricingD) good-value pricingE) value-added pricingAnswer: CDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-210) Consumers usually perceive higher-priced products as ________.A) out of reach for most peopleB) having high qualityC) having high profit marginsD) having cost-based pricesE) being in the introductory stage of the product life cycle Answer: BDiff: 3 Page Ref: 303Skill: ConceptObjective: 10-411) Fixed costs ________ as the number of units produced increases.A) decreaseB) increaseC) divide in halfD) remain the sameE) increase at a diminishing rateAnswer: DDiff: 2 Page Ref: 295Skill: ConceptObjective: 10-312) Costs that do not vary with production or sales level are referred to as ________.A) fixed costsB) variable costsC) target costsD) total costsE) unit costsAnswer: ADiff: 1 Page Ref: 295Skill: ConceptObjective: 10-313) Under ________, the market consists of many buyers and sellers who trade overa range of prices rather than a single market price.A) pure competitionB) monopolistic competitionC) oligopolistic competitionD) pure monopolyE) socialismAnswer: BDiff: 2 Page Ref: 302Skill: ConceptObjective: 10-414) Under ________, the market consists of a few sellers who are highly sensitive to each other's pricing and marketing strategies.A) pure competitionB) monopolistic competitionC) oligopolistic competitionD) pure monopolyE) capitalismAnswer: CDiff: 2 Page Ref: 302Skill: ConceptObjective: 10-415) ________ are the sum of the ________ and ________ for any given level of production.A) Fixed costs; variable; total costsB) Fixed costs; total; variable costsC) Variable costs; fixed; total costsD) Total costs; fixed; variable costsE) Break-even costs; fixed; total costsAnswer: DDiff: 2 Page Ref: 296Skill: ConceptObjective: 10-316) Which of the following statements about break-even analysis is true?A) It is used to determine how much production experience a company must have to achieve desired efficiencies.B) It is a technique used to calculate fixed costs.C) It determines the amount of retained earnings a company will have during an accounting period.D) It is a technique marketers use to examine the relationship between supply and demand.E) It is calculated using variable costs, the unit price, and fixed costs. Answer: EDiff: 3 Page Ref: 298Skill: ConceptObjective: 10-317) When companies set prices, the government and social concerns are two ________ affecting pricing decisions.A) external factorsB) internal factorsC) economic conditionsD) demand curvesE) temporary influencesAnswer: ADiff: 1 Page Ref: 305Skill: ConceptObjective: 10-418) Amos Zook, an Amish farmer, sells organically grown produce. Often he will trade some of his produce for dairy products produced by other Amish farmers. The sum of the values that others exchange is called a ________.A) priceB) cost-plus priceC) dynamic priceD) common value priceE) penetration priceAnswer: ADiff: 1 Page Ref: 290AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-119) Trader Joe's offers an assortment of exclusive gourmet products at impossibly low prices. These prices are not limited-time offers or special discounts. Instead, they reflect Trader Joe's ________ strategy.A) everyday low pricingB) cost-plus pricingC) dynamic pricingD) value-based pricingE) cost-based pricingAnswer: ADiff: 2 Page Ref: 293AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-220) A manufacturer is trying to determine its break-even volume. With fixed costs of $100,000, a variable cost of $10, and expected sales of 50,000 units, what should the manufacturer's unit cost be to break even?A) $10B) $12C) $16D) $20E) none of the aboveAnswer: BDiff: 3 Page Ref: 298AACSB: Analytic SkillsSkill: ApplicationObjective: 10-321) As a manufacturer decreases price, ________ volume increases.A) targetB) break-evenC) cost-plus pricingD) total costE) salesAnswer: BDiff: 3 Page Ref: 299AACSB: Analytic SkillsSkill: ApplicationObjective: 10-322) P&G surveyed the market and identified an unserved segment of electric toothbrush market. Using these results, they created Spinbrush. The unorthodox order of this marketing mix decision is an example of ________.A) competition-based pricingB) cost-plus pricingC) target costingD) value-based pricingE) penetration pricingAnswer: CDiff: 2 Page Ref: 300AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-423) PoolPak produces climate-control systems for large swimming pools. The company's customers are more concerned about service support for maintaining a system than its initial price. PoolPak may use this knowledge to become more competitive through ________.A) target costingB) value pricingC) cost-plus pricingD) a nonprice positionE) skimming pricingAnswer: DDiff: 2 Page Ref: 300AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-324) By pledging to be a leader in providing clean, renewable energy sources and developing products and services that help consumers protect the environment, Green Mountain Power competes successfully against "cheaper" brands that focus on more price-sensitive consumers.Green Mountain Power has the firm belief that even kilowatt-hours can be ________.A) cost-plus pricedB) a demand curveC) differentiatedD) value-based pricedE) none of the aboveAnswer: CDiff: 3 Page Ref: 300AACSB: Analytic SkillsSkill: ApplicationObjective: 10-425) In Vin del Mar, Chile, there are a dozen stores specializing in selling the same quality of seafood products on one street. An individual store dare not charge more than the going price without the risk of losing business to the other stores that are selling the fish at a common price. This is an example of what type of market?A) pure competitionB) monopolistic competitionC) oligopolistic competitionD) pure monopolyE) socialistAnswer: ADiff: 2 Page Ref: 302 AACSB: Reflective Thinking Skill: ApplicationObjective: 10-426) Ascot Tires has decided to decrease its prices. The company can expect that ________ for their product will increase.A) cost-plus pricingB) value-based pricingC) demandD) the experience curveE) competitionAnswer: CDiff: 1 Page Ref: 303AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-427) If Canon Camera Company follows a high-price, high-margin strategy, what will competitors such as Nikon, Minolta, and Pentax most likely do?A) They will go out of business.B) They will want to compete against Canon.C) They will advertise less.D) They will bundle their products.E) none of the aboveAnswer: BDiff: 2 Page Ref: 304AACSB: Analytic SkillsSkill: ApplicationObjective: 10-428) If Canon Camera Company follows a low-price, low-margin strategy for a product, what will competitors most likely do?A) They will not be able to compete or may leave the market.B) They will want to compete against Canon.C) They will advertise less.D) They will advertise more.E) none of the aboveAnswer: ADiff: 3 Page Ref: 304AACSB: Analytic SkillsSkill: ApplicationObjective: 10-429) When faced with price competition cutting prices is often not the best answer. Answer: TRUEDiff: 2 Page Ref: 293AACSB: Analytic SkillsSkill: ApplicationObjective: 10-130) Consumers will base their judgments of a product's value on the prices that competitors charge for similar products.Answer: TRUEDiff: 2 Page Ref: 304Skill: ConceptObjective: 10-431) Value-based pricing uses the company's perception of value.Diff: 2 Page Ref: 291Skill: ConceptObjective: 10-232) Value-based pricing is the reverse of cost-based pricing.Answer: TRUEDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-233) Using value-based pricing, a marketer would not designa product and marketing program before setting the price.Answer: TRUEDiff: 3 Page Ref: 291AACSB: Analytic SkillsSkill: ApplicationObjective: 10-234) EDLP is very similar to high-low pricing.Answer: TRUEDiff: 2 Page Ref: 293Skill: ConceptObjective: 10-235) Overhead cost is another term for fixed cost.Answer: TRUEDiff: 1 Page Ref: 295Skill: ConceptObjective: 10-336) The demand curve shows the number of units the market will buy in a given time period at different prices that might be charged. In normal cases, the higher the price, the lower the demand.Diff: 1 Page Ref: 303Skill: ConceptObjective: 10-437) If demand changes greatly with price, we say the demand is inelastic. Answer: FALSEDiff: 2 Page Ref: 304Skill: ConceptObjective: 10-438) The more elastic the demand, the more it pays for the seller to raise the price. Answer: FALSEDiff: 2 Page Ref: 304AACSB: Analytic SkillsSkill: ApplicationObjective: 10-439) A break-even chart shows the total cost and total revenue expected at various sales volume levels.Answer: TRUEDiff: 2 Page Ref: 298Skill: ConceptObjective: 10-340) Marketers may learn a few simple rules that apply equally to all price-demand relationships.Answer: FALSEDiff: 2 Page Ref: 303AACSB: Analytic SkillsSkill: ApplicationObjective: 10-4。

菲利普科特勒营销管理习题集

菲利普科特勒营销管理习题集

营销管理习题集菲利普·科特勒市场营销教研组第一章理解21世纪的营销一、选择题()1.市场营销的核心是。

A.生产B.分配C.交换D.促销()2.从市场营销的角度看,市场就是_______A.买卖的场所B.商品交换关系的总和C.交换过程本身D.具有购买欲望和支付能力的消费者()3.在交换双方中,如果一方比另一方更主动、更积极地寻求交换,我们就将前者称之为_______,后者称为潜在顾客.A.厂商B.市场营销者C.推销者D.顾客()4.市场营销学作为一门独立的经营管理学科诞生于20世纪初的。

A.欧洲B.日本C.美国D.中国()5.从营销理论的角度而言,企业市场营销的最终目标是。

A.满足消费者的需求和欲望B.获取利润C.求得生存和发展D.把商品推销给消费者()6.当买卖双方都表现积极时,我们就把双方都称为_______,并将这种情况称为相互市场营销。

A.市场营销者B.相互市场营销者C.生产者D.推销者()7.按照菲利普科特勒教授的定义,我们可将市场营销的概念归纳为以下要点A.市场营销的最终目标是满足需求和欲望B.交换是市场营销的核心C.交换过程是一个满足双方需求和欲望的社会过程和管理过程D.整体营销是实现交换的主要手段E.交换过程能否顺利进行取决于企业对交换过程的管理水平和产品满足顾客需求的程度()8.交换的发生,必须具备以下条件。

A.至少有交换双方B.每一方都有对方需要的有价值的东西C.每一方都有沟通和运送货品的能力D.每一方都可以自由地接受或拒绝E.每一方都认为与对方交易是合适或称心的()9.执行推销观念的企业,称为推销导向企业.其口号是_____A.我们生产什么就卖什么B.我们卖什么就让人们买什么C.市场需要什么就生产什么D.好酒不怕巷子深()10.以“顾客需要什么,我们就生产供应什么”作为其座右铭的企业属于_____企业.A.生产导向型B.推销导向型C.市场营销导向型D.社会市场营销导向型()11.某种具有良好市场前景的产品,因生产成本很高,必须通过提高生产率和降低成本来扩大市场时,则会导致企业奉行_____。

《市场营销原理(第_11_版)》科特勒_课后习题答案

《市场营销原理(第_11_版)》科特勒_课后习题答案

第1章营销:管理有价值的顾客关系1. “顾客价值和满意”是了解市场和消费者需求的五大核心概念之一,其他四项核心概念是什么?这五个概念中有没有一个概念比其他概念更重要?说出支持你答案的理由。

答:(1 )其他四个核心概念是:①需要、欲望和需求:②营销供给物(产品、服务和体验):③交换和关系:④市场。

它们与“顾客价值和满意”共同构成了了解市场和消费者需求的五大核心概念,其具体定义如下:需要(need )是指人们感到缺乏的一种状态,包括:对食物、衣服、保暖和安全的基本物质需要:对归属感和情感的社会需要:对知识和自我实现的个人需要:等等。

这些需要不是营销员创造的,而是人类所固有的。

欲望(want )是由需要派生出来的一种形式,它受社会文化和人们个性的限制。

当考虑到支付能力的时候,欲望就转换为需求(demand )。

营销供给物(marketing offer)是提供给某个市场未满足某种需要和欲望的产品、服务、信息和体验的组合。

交换(exchange )是指从他人那里取得想要的物品,同时以某种物品作为回报的行为。

市场(market )指某种产品的实际购买者和潜在购买者的集合。

这些购买者都具有某种欲望或需要,并且能够通过交换得到满足。

( 2 )这五个概念,并没有哪个明显的比另外的概念更重要,但如果非要选择一个最为重要的概念出来,那么可以认为“市场”这一概念是重中之重。

因为市场是所有营销任务的最基本的关注点和目标。

而营销的核心就是基于这样的一个理念:存在一个市场,它是某种产品的实际购买者和潜在购买者的集合,这些购买者都具有某种欲望或需要,并且能够通过交换得到满足。

2. 比较下列两种营销管理理念:“推销观念”和“营销观念”。

你能举出一个仍然把“推销观念”作为营销管理理念的市场或市场类型吗?答:( 1 )推销观念(selling concept )的基本假设是:如果组织不进行大规模的促销和推销,顾客就不会购买足够多的产品。

市场营销复习资料带答案---第10章 复习题

市场营销复习资料带答案---第10章 复习题

第十章渠道策略一、单项选择题:1、不同层次的独立制造商和经销商为了实现其单独经营所不能及的经济性而以合约为基础实行的联合体叫做( C )。

A、管理系统B、公司系统C、契约系统D、传统渠道系统2、“三元”公司为使广大消费者能随时随地买到“三元”牛奶这种日常用品,通常应采取的市场展露程度是( A )。

A、密集分销B、选择分销C、独家分销D、方便分销3、若麦当劳的某些特许专售店指控其他专售店用料不实,分量不足、服务低劣,损害了公众对麦当劳的总体印象。

这属于(C )。

A、水平渠道竞争B、渠道系统竞争C、水平渠道冲突D、垂直渠道冲突4、市场营销学认为,中间机构层次的数目为3的渠道,表明该渠道的( A )。

A、长度为3B、宽度为3C、流程为3D、密度为35、某企业采用的渠道是零层的,该企业的产品最可能是(A )。

A、产业用品B、农产品C、生恬消费品D、食品6、批发商最主要的类型是( D )。

A、经纪人B、代理商C、制造商销售办事处D、独立批发商7、某软性饮料制造商尽可能在通过许多责任的、适当的批发商、零售商推销商品。

这叫做( D )。

A、选择分销B、独家分销C、大量分销D、密集分销8、一位顾客欲购一台录像机.他从某公司领取一份表格,零售商见到这份表格不仅以折扣价向顾客出售录像机,而且还给某公司一小笔报酬,那么某公司最有可能是(A )。

A、购物服务公司B、百货商店C、录像机制造商D、广告公司9、自愿连锁店是一种独立零售商店集团,其牵头企业是( C )。

A、零售商店B、制造商C、批发商D、消费合作社10、有些制造商通过不同渠道将同一产品送到不同市场,这种渠道结构属于( B )。

A、公司系统B、垂直营销系统C、水平营销系统D、双重分销11、下列渠道冲突中属于水平渠道冲突的是( D ) 之间的冲突。

A、连锁店总公司与各分店B、某产品的制造商与零售C、玩具批发商与制造商D、同一地区麦当劳各连锁分店二、概念:市场营销渠道分销渠道独家分销密集分销选择分销渠道层次零层渠道一层渠道二层渠道三层渠道分销规划超级市场专营店百货商店零售多渠道营销系统水平营销系统契约式的垂直营销系统管理式的垂直营销系统公司式的垂直营销系统垂直营销系统邮购批发商卡车批发商承销批发商现金交易批发商批发特许经营自愿连锁商店和零售商合作社连锁店直复营销直销折扣商店销售办事处佣金商采购代理商销售代理商制造商代理商商品经纪人经纪人代理商三、判断题:(×)1、由生产者向零售商供货再由零售商将商品销售给消费者,这种渠道是2层渠道。

《市场营销学》课后习题及答案

《市场营销学》课后习题及答案

《市场营销学》课后习题及答案在市场营销学课程中,课后习题对于学生的学习和理解课堂内容起着非常重要的作用。

习题能够帮助学生巩固所学知识,并检验他们对于市场营销的理解程度。

本文将为读者提供一组市场营销学课后习题,并附上详细的答案。

1. 什么是市场营销?市场营销是指企业通过市场调研、产品定位、定价、渠道选择、促销和服务等手段,满足顾客需求,实现企业利润最大化的一种管理活动。

答案:市场营销是通过各种手段满足顾客需求,实现企业利润最大化的一种管理活动。

2. 请简述市场营销的四个基本要素。

答案:市场营销的四个基本要素包括产品、价格、渠道和促销。

产品是指企业所提供的具体产品或服务。

价格是指产品或服务的价格定位。

渠道是指产品销售和分发的渠道。

促销是指通过广告、促销活动等手段,增加产品销售的行为。

3. 市场营销策略有哪些?答案:市场营销策略包括市场细分、目标市场选择、定位和差异化策略。

市场细分是将市场划分为不同的市场细分,并选择最有利的细分市场。

目标市场选择是从市场细分中选择最有潜力的市场作为目标市场。

定位是确定产品在目标市场中的位置和形象。

差异化策略是通过产品特点、品质、服务等方面与竞争对手产生差异。

4. 请简述市场营销环境对企业营销活动的影响。

答案:市场营销环境是指外部因素对企业营销活动的影响。

市场营销环境包括宏观环境和微观环境。

宏观环境包括经济环境、政治环境、社会环境、技术环境等。

微观环境包括顾客、竞争对手、供应商、中介机构等。

市场营销环境对企业营销活动有重要影响,企业需要根据环境变化及时调整市场营销策略。

5. 市场调研的重要性是什么?答案:市场调研是了解市场需求和竞争现状的重要手段。

通过市场调研,企业可以了解顾客需求、竞争对手的策略、市场的潜力和趋势等信息。

市场调研可以帮助企业制定适合市场的产品定位、定价、促销策略等,从而提高企业的竞争力和市场份额。

6. 请简述市场定位的意义。

答案:市场定位是企业确定产品在目标市场中的位置和形象。

市场营销实训第10章参考答案

市场营销实训第10章参考答案

市场营销实训第10章参考答案《市场营销实训》(第二版)参考答案第10章参考答案任务一<案例练习>1.答:B2.答:D3.答:⑴优化营销组合,实现综合效益⑵便于个性化服务,实现交易双方满意。

⑶节省营销费用,降低企业成本。

⑷减低跨国经营的风险,提高市场调研的准确度。

4.答:金猴集团的网站栏目的设置,不仅体现了金猴产品的宣传特点,而且更注重宣传企业、企业品牌和企业形象,培养顾客对金猴品牌的忠诚度。

打开网站,首先映入眼球的是企业的各种荣誉,包括有:中国驰名商标、中国名牌产品、国家免检产品、ISO质量认证证书、中国真皮鞋王等金字招牌,给顾客一种强有力的信任。

在网站栏目设置上,包括有:企业新闻、产品展示、六小龄童、产品开发、今后服务、留言板等栏目。

5.答:⑴追求有意义的访问量。

⑵展现企业产品的价值描述。

⑶设置简约有效的产品检索。

⑷重视FAQ(常见问题解答)的作用。

⑸建立网际信任。

6.答:金猴集团网络营销方案⑴确定网络促销对象:求过学的人。

⑵网络营销诉求重点:给老师一个问候。

⑶制定网络产品服务策略:推出能改善血液循环、增强身体健康的多功能皮鞋。

⑷制定网络价格策略:采用商誉定价、品牌定价、个性化定价策略。

⑸制定网络渠道策略:利用企业网站进行直销。

⑹制定网络广告策略:采用网幅广告、浮标广告、桌面广告等形式,广告语:金猴,老师深情的问候!⑺制定网络公关策略:与中国教育信息网站建立交叉链接,与各省市教育信息的网站实现信息共享。

⑻制定网络促销预算:广告宣传费用150万元;折扣费用200万元;公关费用100万元;其他费用50万元。

<综合训练>1.答:B2.答:A分析:鉴于公司目标市场将来可能要拓展到一级市场公司对网站建设的要求是以树立企业形象为主,重点是利用网络加强与客户的联系与交流,开展网上调研,收集消费者的意见和建议,同时设置独立的专门的电子商务栏目,以方便国内外客户的网上购买。

3.答:C4.答:1)产品开发、发布、测试调查2)网络广告效果调查3)顾客满意度、忠诚度调查4)企业网站价值评估调查5.答:1)在雅虎、阿里巴巴等知名网站上注册搜索引擎。

市场营销第十章习题与答案

市场营销第十章习题与答案

市场营销学习题第十章产品策略(一)单项选择题(在下列每小题中,选择一个最合适的答案。

)1、企业在考虑营销组合策略时,首先需要确定生产经营什么产品来满足_________的需要。

A.消费者B.顾客C.社会D.目标市场2、形式产品是指 _________借以实现的形式或目标市场对某一需求的特定满足形式。

A.期望产品B.延伸产品C.核心产品D.潜在产品3、延伸产品是指顾客购买某类产品时,附带获得的各种_________的总和。

A.功能B.利益C.属性D.用途4、每种产品实质上是为满足市场需要而提供的_________。

A.服务B.质量C.效用D.功能5、由于供应品的标准化,顾客对它无强烈的品牌追求,因此,影响顾客购买的主要因素是价格和 _________。

A.质量B.品种C.服务D.功能6、产品组合的宽度是指产品组合中所拥有_________的数目。

A.产品项目B.产品线C.产品种类D.产品品牌7、产品组合的长度是指 _________的总数。

A.产品项目B.产品品种C.产品规格D.产品品牌8、产品组合的 _________是指一个产品线中所含产品项目的多少。

A.宽度B.长度C.黏度D.深度9、产品生命周期由 _________的生命周期决定的。

A.企业与市场B.需要与技术C.质量与价格D.促销与服务10、导入期选择快速掠取策略是针对目标顾客的_________。

A.求名心理B.XX心理C.求新心理D.求美心理11、成长期营销人员的促销策略主要目标是在消费者心目中建立_________争取新的顾客。

A.产品外观B.产品质量C.产品信誉D.品牌偏好12、新产品开发的 _________阶段,营销部门的主要责任是寻找、激励及提高新产品构思。

A.概念形成B.筛选C.构思D.市场试销13、产品概念是指能够用文字、图像、模型等予以清晰表述的已经成型的_________,使之在顾客心目中形成一种潜在的产品形象。

A.物理产品B.化学产品C.产品构思D.产成品14、处于市场不景气或原料、能源供应紧X时期,_________产品线反而能使总利润上升。

市场营销练习题(附答案) (2)

市场营销练习题(附答案) (2)

市场营销练习题(附答案)一、单选题(共52题,每题1分,共52分)1.企业选择双重用途包装决策的目的是_____。

A、节约成本B、方便顾客购买和使用C、通过给消费者额外利益而扩大产品销售D、避免某一商品推销失败而影响其他商品的声誉正确答案:C2.对现有产品的品质、款式、特点或包装等作一定的改进而形成的新产品,就是____新产品。

A、改进B、换代C、仿制D、完全正确答案:A3.公共关系是一项____的促销方式A、一次性B、短期C、偶然性D、长期正确答案:D4.占有最大的市场份额,在价格变化、新产品开发、分销渠道建设和促销战略等方面对本行业其它公司起着领导作用的竞争者,被称为____。

A、强竞争者B、市场领导者C、市场利基者D、近竞争者正确答案:B5.准确地计算产品所提供的全部市场感知价值是____的关键。

A、成本导向定价法B、反向定价法C、感知价值定价法D、需求差异定价法正确答案:C6.2014巴西世界杯来临前,NIKE推出动画广告《终极对决》,广告展现了包括C罗、内马尔等球星与克隆球员的巅峰对决。

通过这群饱含梦想的球员向大众传递NIKE的理念,同时引发了品牌的热销。

该现象主要体现的是消费行为受社会因素中_____的影响。

A、首要群体B、次要群体C、崇尚群体D、厌恶群体正确答案:C7.一个国家或地区的恩格尔系数越小,反映该国家或地区的生活水平_____。

A、比较波动B、越高C、越稳定D、越低正确答案:B8.五一黄金周将至,面对即将蜂拥而至的游客,甘肃敦煌旅游景点管理部门考虑的却是限制游客人数,以便更好的保护文物。

从需求管理的角度来看,景点管理部门这样做是担心游客对敦煌景区的需求是____。

A、过量需求B、不规则需求C、有害需求D、负需求正确答案:A9.产业用品渠道一般不包括___。

A、批发商B、代理商C、制造商D、零售商正确答案:D10.在日常生活中,人们习惯将市场看作_____。

A、商品交换关系的总和B、供求关系C、消费者D、买卖的场所正确答案:D11.一种观点认为,只要企业能提高产品的质量、增加产品的功能,便会顾客盈门。

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Chapter 10 Pricing Products: Understanding and Capturing Customer Value1) Which of the following is an external factor that affects pricing decisions?A) the salaries of production managementB) competitionC) the salaries of finance managementD) funds expensed to clean production equipmentE) A, B, and CAnswer: BDiff: 1 Page Ref: 299Skill: ConceptObjective: 10-42) Price setting is usually determined by ________ in large companies.A) top managementB) divisional managersC) product line managersD) pricing departmentsE) both B and CAnswer: EDiff: 2 Page Ref: 300Skill: ConceptObjective: 10-43) In industrial markets, ________ typically has the final say in setting the pricing objectives and policies of a company.A) the sales managerB) top managementC) the production managerD) the finance managerE) the pricing departmentAnswer: BDiff: 2 Page Ref: 300Skill: ConceptObjective: 10-44) Consumer perceptions of the product's value set the ________ for prices.A) demand curveB) floorC) ceilingD) variable costE) imageAnswer: CDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-25) Product costs set a(n) ________ to a product's price.A) demand curveB) floorC) ceilingD) break-even costE) experience curveAnswer: BDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-26) Which of the following is a customer-oriented approach to pricing?A) value-based pricingB) sealed-bid pricingC) break-even pricingD) target profit pricingE) C and DAnswer: ADiff: 2 Page Ref: 291Skill: ConceptObjective: 10-27) The relationship between the price charged and the resulting demand level can be shown as the ________.A) demand curveB) variable costC) target costD) break-even pricingE) experience curveAnswer: ADiff: 1 Page Ref: 303Skill: ConceptObjective: 10-48) In ________, price is considered along with the other marketing mix variables before the marketing program is set.A) value-based pricingB) cost-based pricingC) variable costsD) price elasticityE) building the marketing mixAnswer: ADiff: 2 Page Ref: 291Skill: ConceptObjective: 10-29) Value-based pricing is the reverse process of ________.A) variable cost pricingB) cost-plus pricingC) cost-based pricingD) good-value pricingE) value-added pricingAnswer: CDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-210) Consumers usually perceive higher-priced products as ________.A) out of reach for most peopleB) having high qualityC) having high profit marginsD) having cost-based pricesE) being in the introductory stage of the product life cycleAnswer: BDiff: 3 Page Ref: 303Skill: ConceptObjective: 10-411) Fixed costs ________ as the number of units produced increases.A) decreaseB) increaseC) divide in halfD) remain the sameE) increase at a diminishing rateAnswer: DDiff: 2 Page Ref: 295Skill: ConceptObjective: 10-312) Costs that do not vary with production or sales level are referred to as ________.A) fixed costsB) variable costsC) target costsD) total costsE) unit costsAnswer: ADiff: 1 Page Ref: 295Skill: ConceptObjective: 10-313) Under ________, the market consists of many buyers and sellers who trade over a range of prices rather than a single market price.A) pure competitionB) monopolistic competitionC) oligopolistic competitionD) pure monopolyE) socialismAnswer: BDiff: 2 Page Ref: 302Skill: ConceptObjective: 10-414) Under ________, the market consists of a few sellers who are highly sensitive to each other's pricing and marketing strategies.A) pure competitionB) monopolistic competitionC) oligopolistic competitionD) pure monopolyE) capitalismAnswer: CDiff: 2 Page Ref: 302Skill: ConceptObjective: 10-415) ________ are the sum of the ________ and ________ for any given level of production.A) Fixed costs; variable; total costsB) Fixed costs; total; variable costsC) Variable costs; fixed; total costsD) Total costs; fixed; variable costsE) Break-even costs; fixed; total costsAnswer: DDiff: 2 Page Ref: 296Skill: ConceptObjective: 10-316) Which of the following statements about break-even analysis is true?A) It is used to determine how much production experience a company must have to achieve desired efficiencies.B) It is a technique used to calculate fixed costs.C) It determines the amount of retained earnings a company will have during an accounting period.D) It is a technique marketers use to examine the relationship between supply and demand.E) It is calculated using variable costs, the unit price, and fixed costs.Answer: EDiff: 3 Page Ref: 298Skill: ConceptObjective: 10-317) When companies set prices, the government and social concerns are two ________ affecting pricing decisions.A) external factorsB) internal factorsC) economic conditionsD) demand curvesE) temporary influencesAnswer: ADiff: 1 Page Ref: 305Skill: ConceptObjective: 10-418) Amos Zook, an Amish farmer, sells organically grown produce. Often he will trade some of his produce for dairy products produced by other Amish farmers. The sum of the values that others exchange is called a ________.A) priceB) cost-plus priceC) dynamic priceD) common value priceE) penetration priceAnswer: ADiff: 1 Page Ref: 290AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-119) Trader Joe's offers an assortment of exclusive gourmet products at impossibly low prices. These prices are not limited-time offers or special discounts. Instead, they reflect Trader Joe's________ strategy.A) everyday low pricingB) cost-plus pricingC) dynamic pricingD) value-based pricingE) cost-based pricingAnswer: ADiff: 2 Page Ref: 293AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-220) A manufacturer is trying to determine its break-even volume. With fixed costs of $100,000, a variable cost of $10, and expected sales of 50,000 units, what should the manufacturer's unit cost be to break even?A) $10B) $12C) $16D) $20E) none of the aboveAnswer: BDiff: 3 Page Ref: 298AACSB: Analytic SkillsSkill: ApplicationObjective: 10-321) As a manufacturer decreases price, ________ volume increases.A) targetB) break-evenC) cost-plus pricingD) total costE) salesAnswer: BDiff: 3 Page Ref: 299AACSB: Analytic SkillsSkill: ApplicationObjective: 10-322) P&G surveyed the market and identified an unserved segment of electric toothbrush market. Using these results, they created Spinbrush. The unorthodox order of this marketing mix decision is an example of ________.A) competition-based pricingB) cost-plus pricingC) target costingD) value-based pricingE) penetration pricingAnswer: CDiff: 2 Page Ref: 300AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-423) PoolPak produces climate-control systems for large swimming pools. The company's customers are more concerned about service support for maintaining a system than its initial price. PoolPak may use this knowledge to become more competitive through ________.A) target costingB) value pricingC) cost-plus pricingD) a nonprice positionE) skimming pricingAnswer: DDiff: 2 Page Ref: 300AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-324) By pledging to be a leader in providing clean, renewable energy sources and developing products and services that help consumers protect the environment, Green Mountain Power competes successfully against "cheaper" brands that focus on more price-sensitive consumers.Green Mountain Power has the firm belief that even kilowatt-hours can be ________.A) cost-plus pricedB) a demand curveC) differentiatedD) value-based pricedE) none of the aboveAnswer: CDiff: 3 Page Ref: 300AACSB: Analytic SkillsSkill: ApplicationObjective: 10-425) In Vin del Mar, Chile, there are a dozen stores specializing in selling the same quality of seafood products on one street. An individual store dare not charge more than the going price without the risk of losing business to the other stores that are selling the fish at a common price. This is an example of what type of market?A) pure competitionB) monopolistic competitionC) oligopolistic competitionD) pure monopolyE) socialistAnswer: ADiff: 2 Page Ref: 302AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-426) Ascot Tires has decided to decrease its prices. The company can expect that ________ for their product will increase.A) cost-plus pricingB) value-based pricingC) demandD) the experience curveE) competitionAnswer: CDiff: 1 Page Ref: 303AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-427) If Canon Camera Company follows a high-price, high-margin strategy, what will competitors such as Nikon, Minolta, and Pentax most likely do?A) They will go out of business.B) They will want to compete against Canon.C) They will advertise less.D) They will bundle their products.E) none of the aboveAnswer: BDiff: 2 Page Ref: 304AACSB: Analytic SkillsSkill: ApplicationObjective: 10-428) If Canon Camera Company follows a low-price, low-margin strategy for a product, what will competitors most likely do?A) They will not be able to compete or may leave the market.B) They will want to compete against Canon.C) They will advertise less.D) They will advertise more.E) none of the aboveAnswer: ADiff: 3 Page Ref: 304AACSB: Analytic SkillsSkill: ApplicationObjective: 10-429) When faced with price competition cutting prices is often not the best answer.Answer: TRUEDiff: 2 Page Ref: 293AACSB: Analytic SkillsSkill: ApplicationObjective: 10-130) Consumers will base their judgments of a product's value on the prices that competitors charge for similar products.Answer: TRUEDiff: 2 Page Ref: 304Skill: ConceptObjective: 10-431) Value-based pricing uses the company's perception of value.Answer: FALSEDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-232) Value-based pricing is the reverse of cost-based pricing.Answer: TRUEDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-233) Using value-based pricing, a marketer would not design a product and marketing program before setting the price.Answer: TRUEDiff: 3 Page Ref: 291AACSB: Analytic SkillsSkill: ApplicationObjective: 10-234) EDLP is very similar to high-low pricing.Answer: TRUEDiff: 2 Page Ref: 293Skill: ConceptObjective: 10-235) Overhead cost is another term for fixed cost.Answer: TRUEDiff: 1 Page Ref: 295Skill: ConceptObjective: 10-336) The demand curve shows the number of units the market will buy in a given time period at different prices that might be charged. In normal cases, the higher the price, the lower the demand. Answer: TRUEDiff: 1 Page Ref: 303Skill: ConceptObjective: 10-437) If demand changes greatly with price, we say the demand is inelastic.Answer: FALSEDiff: 2 Page Ref: 304Skill: ConceptObjective: 10-438) The more elastic the demand, the more it pays for the seller to raise the price.Answer: FALSEDiff: 2 Page Ref: 304AACSB: Analytic SkillsSkill: ApplicationObjective: 10-439) A break-even chart shows the total cost and total revenue expected at various sales volume levels.Answer: TRUEDiff: 2 Page Ref: 298Skill: ConceptObjective: 10-340) Marketers may learn a few simple rules that apply equally to all price-demand relationships. Answer: FALSEDiff: 2 Page Ref: 303AACSB: Analytic SkillsSkill: ApplicationObjective: 10-4。

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