2019届高考英语冲刺：Day 33 7选5阅读+语法填空+短文改错(3)

Day337选5阅读+语法填空+短文改错(3)
Passage1
限时：7分钟
No matter what type of business you run,it has to deal with things that go wrong from your customer’s point of plaints can be a great source of information for organizations to make corrections as well as further improvements.1
1.You should listen actively to what the customer has said by maintaining comfortable eye contact.2
2.3It’s important for you to know that your apology must appear sincere to the customer,and not an empty exercise.And also you should show the customer you’ve accepted the responsibility and provide him with choices or,you’ll do something about his complaint.
3.Talk with the client and discover the best means to resolve his problem.4In this case it’s important to let your customer know an estimation of how long it will take to take action on his complaint.
4.A simple“Thank you”is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to know about.
5.Create a procedure for recording different types of customer complaints.5
A.Listen to your customer’s complaints and you can improve your service.
B.There will be times when you’ll be unable to resolve the issue immediately.
C.When receiving a complaint,you should apologize for the failure the customer has identified.
D.They are a valuable source of information to determine various root causes that need
to be addressed within your company.
E.So it’s important to learn to deal with customers’complaints efficiently.
F.Don’t feel ashamed of the failure in your service or product.
G.You should also show your customer that you do understand him by giving full attention.
Passage2
限时：8分钟
The task of being accepted in a university begins early for some students.Long before they graduate from high school,they take special1(course)to prepare for advanced study.
They may also take one or more examinations which test how well2(prepare) they are for the university.In the final years of high school,they complete3(apply), and send them to the universities4interest them most.Some high school students may be required to have a interview5professors from the university.Neatly6 (dress)and a little bit nervous,they are determined to show that they have a good attitude and the ability7(succeed).
If they are accepted,many universities will offer them an instruction program to get to know the procedures for students advising,university rules,the use of library and all the8major services of the university.
Beginning a new life can be very puzzling.The9the students learn about the university,the easier it will be for them to adapt to the new environment.However,it 10(take)time to get used to college life.
1.________________
2.__________________
3.________________
4.__________________。