饭店英语试题

饭店英语试题
饭店英语试题
I.Choose the best answer. (20 points, 1 point each)
1. After greeting a new guest, the receptionist’s first action should be to _____.
A. check the guest’s reservation
B. ask the guest the length of his stay.
C. ask the guest to register
D. call the bellman
2. I _____ two hotels but they are both fully booked up.
A.have tried
B. tried
C. try
D. will try
3. ---- Can I help you?
---- ______.
A. Yes, please
B. Please.
C. Yes, you can
D. Yes, as you like.
4. A half day’s rent is charged _____ a room not vacated after 12:00 noon.
A. against
B. for
C. to
D. in
5. At today’s exchange rate, every US dollar is equivalent _____ 8:30 yuan RMB.
A. to
B. as
C. in
D. for
6. Don’t call her at seven o’clock. She _____ dinner.
A. will eat
B. is eating
C. will be eating
D. has been eating
7. Mr. Bellow asked the information clerk _____ he could help him send a letter to New York.
A. if
B. that
C. who
D. where
8. The room attendant should _____ the cleanliness of all the rooms.
A. work on
B. see to
C. see to it
D. see that
9. A: I made the reservation yesterday.
B: What did he say?
C: He said that _____.
A.I had made the reservation yesterday
B.he had made the reservation the day before
C.he made the reservation yesterday
D.he made the reservation the day ago
10. He tried to catch the first bus, but _____.
A. as early as possible
B. in vain
C. as well
D. on request a doctor
11. Generally speaking, the _____ number of each guest room is the same as the room number.
A. intension
B. extension
C. intender
D. extended
12. Are you sure that the turn-down service _____ at noon?
A. will do
B. will be doing
C. will be done
D. is to do
13. There was something wrong with his back and he had to _____.
A. lie flat
B. hand out
C. go off
D. tear over
14. Personal service do not include the _____ service.
A. baby-sitting
B. laundry
C. morning call
D. chamber
15. What a careless boy! He _____ his work so soon.
A. can’t finished
B. couldn’t finish
C. can’t have finished
D. must have finished
16. When the restaurant makes a miscalculation in the bill, the waiter has to _____.
A.apologize to the guest
B.give the guest a complimentary drink
C.say it is the cashier’s fault
D.apologize to the guest and change the bill
17. No, thank you. We do n’t accept tips, but thank you _____.
A. today
B. too
C. also
D. all the same
18. If you come again tomorrow, I’ll have that table _____ for you.
A. ready
B. reserved
C. prepared
D. occupied
19. Japanese men drink a lot of Sake. It tastes _____ like Shaoxing wine.
A. something
B. somewhat
C. somehow
D. sometimes
20. When the host proposes a toast t his guest, he often says,
“_____”.
A. Bottoms up
B. Bottom up
D. Finish drink
II. Translate the following phrases into English. (20
points, 2 points each)
21. 登记卡
22. 行李员领班
23. 财务部经理
24. 收银部
25. 商务中心
26. 叫号电话
27. 特快专递
28. 洗衣袋
29. 电话流水表
30. 娱乐设施
III. Decide whether the following statements are true (T)
or false (F). (10 points, 1 point each)
31. A cashier should remind his client to keep the exchange slip well.
32. Telephone service is round the clock and free of charge in the hotel.
33. After registration, the receptionist should wish the guest an enjoyable stay at the hotel.
34. Guests feel pleased when the room attendant calls them by the names.
35. The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom.
36. Honesty is the best policy.
37. The hotel staff should report the problems to the superior no matter what it is.
38. When you must leave during the meal, you should put your napkin on the chair and fold it carefully, but never take it away with you.
39. Some hotels accept guests’ persona l checks
40. Room service means to do service in the guestroom.
IV. Translate the following sentences into English. 30
points，3 points each)
41. 您想兑换哪种货币？
42. 怀特先生的电话现在可以打了。

我给您转过去。

43. 您想怎样付帐，先生？用现金还是信用卡？
44. 希望您在这里过得愉快，欢迎下次光临。

45. 除非有特别要求，否则先打扫走房。

46. 上午九点以前收的洗衣在下午五点之前送回，两点半之前收的洗衣将在第二天中午之前送回。

47. 如果愿意您可以到酒吧坐一会儿，有桌时我们会给您打电话。

48. 您希望分开结帐还是一起结帐？
49. 对不起，我们会调查这事的。

V. Make up proper dialogues according to the situation
given.. (20 points, 10 points each)
51.
Guest: Your name is Carl Smith. You made a reservation for a double room for two nights from May 5th for your friend Mr. Paul Peterson. You’d like to cancel
the reservation.
Clerk: You are a clerk at the Room Reservation. Answer the phone call and accept the cancellation.
52.
Guest: Your name is Robert and you’ve got a reservation. The first table the waiter gives you is in the c orner. You’d rather sit on the balcony.
Waiter: It’s 12:00. A client comes in. he’s got a reservation. Show him to a table in the corner. If he doesn’t like it, ask him if he’d like to sit on the balcony.。