英口译联翻译客户满意度调查表
中英文对照某公司客户满意度调查表(厦门东海学院王源辉)
中英文对照某公司客户满意度调查表(厦门东海学院王源辉)国外客户满意度调查表ABC公司:我们是中国XXX公司。
衷心感谢贵公司惠购敝公司的产品。
为了更好地为您提供服务,希望通过以下方面的调查了解您对敝公司产品及服务质量的真实看法与评价,以便我们持续改进产品质量和服务质量1.贵公司总部位于那个国家?2.贵公司何时知道我们公司及产品。
3.贵公司是从何种渠道()知道敝公司及其产品的?A.国际展会B.B2BC.中国对外发行的行业杂志D.本国同行介绍 F.到中国考察G:其他4.决定贵公司购买敝公司产品的主要因素有:()A.质量B.功能C.价格D.性价比 F.广告宣传 G.其他5.请给敝公司产品的外观质量给予评价 1-10分您的评价分6.请给敝公司产品的使用质量给予评价 1-10分您的评价分7.您认为敝公司产品的性价比是()A.很好B.好C.一般D.不好 F.差8.与其他同类产品相比()B.差不多C.差9.贵公司每个月对该产品的需求量是()10.贵公司除购买敝公司的产品外,是否还购买其他公司同类产品()A.是B.否11.贵司购买其他同类产品,该同类产品产自()A.中国B.本国C.其他国家12.对片区经理服务的满意度1-10分您的评价分13. 对公司售后服务人员的专业水平和服务态度1-10分您的评价分14.对客户信息(要求/抱怨/投诉)处理速度()A.很快B.快C.一般D.慢 F.很慢15.对公司要求的售后服务处理结果,感到( )A.很满意B.满意C.一般D.不满意16.是否愿意将我单位作为长期合作的供应商()A.是B.否17.是否愿意向其他客户推荐我公司的产品A.是18.贵公司对敝公司的整体评价 1-10分您的评价分19.如何提高敝公司服务贵司的水平,请您提出宝贵意见:再次感谢贵公司的支持与信任,无论何时,敝公司将竭诚为贵司服务!Foreign Customer Satisfaction QuestionnaireRE:ABC CompanyWe are XXX Co., Ltd from China. Sincerely thank you for your company buying our company’s products. In order to provide you with better services, in the hope that we can understand you to the true view and evaluation of our products and service quality through the following aspects of the survey , so that we continue to improve the quality of product and service quality1. What country is your company’s headquarters located in ?2. When did you know our company and products?3. Through what channels did your company know our company and its products?How do you know our company and its products?A. international exhibitionB.B2B platformC. magazine issued by China industry’s association d. introduced by domestic counterparts f. investigated in China G: others4. For what reason has your company decided to purchase our products? ( )Why did you decide to purchase our products?A. qualityB. functionC. PriceD. cost performanceE. AdvertisementF. others5. Please give evaluation to our product’s appearance quality 1-10 points, your evaluation points is6. Please give evaluation to our product’s use quality 1-10 points, your evaluation points is7. What do you think of cost performance of our products? ( )A. very goodB. goodC. General d. bad f. very bad8. How about our products compared with the other similar products? ( )A. betterB. just aboutC. worse9. How many demands of products per month for your company? ( )10. Whether your company bought similar products besides our company ?( )A. yesB. no11. Where did you buy the other similar products?( )A. China b. domestic C. the other countries12. Pls give evaluation to service satisfaction of area manager 1-10 points, your evaluation points is13. Pls give evaluation to service level and attitude towards after-sales of maintenance personnel 1-10 points ,your evaluation points is14. How about processing speed of customer information(requirement/complaints) ?( )A. so fast b. fast C. General d. slow f. quite slow15. What do you think of processing results of after-sales service for your company requirements? ( )A. very satisfied b. satisfied C. General d. unsatisfied16. Whether you will look upon our company as long term cooperation supplier of your company ( )A. yesB. no17. Would you like to recommend products of our company to other customers?A. yesB. no18. Pls give our company an overall evaluation 1-10 points, your evaluation points is19. How to improve our service to your company, please put forward valuable opinions as follows:Thanks again for your support and trust, we will be happy to serve your company at any time.。
顾客满意度调查表(英文)
顾客满意度调查表(英文)Customer Satisfaction Questionnaire( Document no.: )No.________ Dear customer_____________________:Thank you for ordering our products. In order to improve our products quality and service for you, we would like to know whether you are satisfactory with us in detail. Please fill in the customer satisfaction questionnaire and return to the following address at your convenient time. Your response and comments would be much appreciated.Please return to:Fax:E-mail:Date:Your InformationCompany: _______________________________Purchased Product: ________________________Contact: __________________________________Tel.: ____________________________________Fax: ____________________________________E-mail: __________________________________Products quality1. Overall□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 2. Appearance Shape□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 3. Performance□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 4. Manufacturing Process□ V ery Dissatisfied 5. Finish□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 6. Packing□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 7. Reliability□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissa tisfied 8. Stability□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery DissatisfiedPrice9. Pricing□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 10. Performance -Price Ratio□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery DissatisfiedService11. Service Attitude of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 12. Liability of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 13. Professional Knowledge of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied14. Communication Ability of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 15. Speed of response to your Fax/E-mail □ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 16. Repairing quality for returned products□ V ery Dissatisfied 17. Returning Speed of Replacement □ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 18. Delivery Time□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 19. Supply of Parts & Pieces□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 20. Product Capacity□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 21.FOT development speed□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 22.Quality of sample□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied Please provide us with any additional comments or suggestions:________________________________________________________________ __________________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ _______________________________________________________________________.。
顾客满意度调查表(中英文版本)
承蒙贵公司长期以来对本公司业务发展的大力支持,使本公司业务日益蒸蒸日上,为感谢贵公司的厚爱敝公司特拟定本调查表请您拨冗填写,您的珍贵意见,敝公司将列入今后改善的重点,谨此致谢!Thank you for your valuable support to Sunway. In order to give you better service in the coming days, we will appreciate if you can fill this customer satisfaction survey and give us your feedbacks, and we will improve in the following days, Thank you.
公司全称Company full name:
填表人Filled by:(加盖公章Stamp) 填表日期Date: 年Y 月M 日D
谢谢您的合作,我们非常重视您的宝贵意见!(请于七个工作日内回传至:0755-********或E-mail给您对应的客服人员)Thanks for your cooperation; your comments will be valued! (Please feedback to: 0755-******** or your corresponding customer service personal within 7 working days)。
客户满意度调查表(英文)
Customer Satisfaction InventoryATOP CORPORATIONDear Customer:Wish your esteem company grows increasingly stronger!Thank you so much for your support during our corporation !We would like to take this opportunity of customer Satisfaction Survey to continuously improve our products and service.Please take some time to fill out this form, and fax or email back the filled form back to us.Your advice and suggestions will be highly appreciated!Best Wishes!ATOP Corporation Marketing Department一、Quality1、What do you think of our product quality?□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied2、Are you satisfied whit our product performance?□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied3、Are you satisfied with our design?□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied4、Are you satisfied with our timely trouble-shooting solution ability?□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied二、Delivery Cycle1、How do you think of our delivered produce quantity accurate?□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied2、Are you satisfied with our company delivery cycle?□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied三、Service1、Are you satisfied with our company's after-sales service and technical support?□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied2、What do you think the comprehensive professional ability of our company sales?□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied四、Price1、Are you satisfied with the price of our products?□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied2、Are you satisfied with competitive price ratio of our products?□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied3、Are you interested in our products?□1.25G optical module;□10G optical module;□40G optical module;□DAC/AOC;□Others /please provide____五、Suggestion一、Does your company have big pending project, If you can cooperate with us, what advice?二、would you like to offer some constructive suggestions regarding future overall product line?Comprehensive Assessment:□Very Satisfied;□Satisfied;□Dissatisfied;□Very Dissatisfied Your Company Name:Customer Name:。
客户满意度调查表英文版【最新版】
客户满意度调查表英文版Customer Satisfaction InventoryInventory Number:JL/BG 34 01Customer Name Record Number.Product Name. Purchasing TimeContact Contact PersonDear customer:Hello!In order to offer you better servce and make our quality, shipment, and service best match your needs, we devoloped this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!一、Product Quality:1、Which do you value most when you purchase a good quality product?□product itself □company reputation □company strength □company aftersale service2、Which gualilty indicators do you pay more attention to?□designs □technics □stability □functions □(others)3、Are you satisfied with our design?□very satisfied□just so so,Your comments or suggestion on this:□not satisfied,Your comments or suggestion on this:4、Are you satisfied with our packing?□very satisfied□just so so□not satisfiedYour comments or suggestion on this:5、What do you think of our quality?□excellent □very good □fair □poor □very poorYour comments or suggestion on this:二、Product Price1、Compared with other suppliers, what do you think of our price?□pretty low □low □almost same □high □higher2、Compared with other suppliers, do you think ours gains high cost-effective?□pretty high □high □almost same □lower than others □pretty lower than others Your comments or suggestion on this:三、Sevice:1、What do you thinks of our service?(1)before sale service:□excellent □very good □fair □poor(2)sale service:□excellent □very good □fair □poor(3)aftersale service:□very good □fair □poor2、Do you think our products are very popular in your market?□very popular □fair □no3、Which do you think affects the market most?□brand popularity □product quality □service □price □(others) 4、What about our sale policy?□excellent □very good □good □poor □disappointed5、Do you satisfied with our service for your feedback?(1)timeliness:□excellent,quick response to our feedback□good,response within one day after we feedback□poor, comes too late(2)dealing result:□excellent□fair□poor8、What do you think of our shipment:□excellent, shipped earlier sometimes □always on time □delays sometimeYour other comments and suggestions: Signature:Date:。
顾客满意度调查表(中英文对照)
编号Form No
顾客名称Customer Name
地址Address
电话、传真Phone , Fax
联系人Contact Person
订购产品的时间、订购方式、产品型号、规格、数量等:Time of Order, Method of Order, Item Code, Specifications and Quantity:
对代理商的满意程度Level of satisfaction with agent□很满意Very Satisfactory□一般化Satisfactory□不满意Dis-satisfactory
售后维修、保养服务:After sales repair and maintenance□很满意Very satisfactory□一般化Satisfactory□不满意Dis-satisfactory
请分别说明原因(可另附纸)ges if required):
其他意见、要求或建议,如其他厂家同类产品的差距、市场信息、改进的建议等(对于好的建议一经采用,本公司将对顾客给予奖励)(可另附纸):
Other comments, requests and suggestions, including comparisons with other suppliers, industry information, recommendations for improvement(suggestions thatare applied will be rewarded) (use additional pages if required)
咨询及对顾客使用、维护培训Response and training from manufacturer:□很满意Very satisfactory□一般化Satisfactory□不满意Dis-satisfactory
英文版顾客满意度调查表(英文版)
英文版顾客满意度调查表(英文版 )Customer Satisfaction QuestionnaireS/N :Customer NameProcurementSpecificationsContact Contact PersonDear Sirs:Thanks for your long time supporting and concerning! In order to offer you better service and make our quality, shipment, and service best match your needs, we developed this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!一、 Product Quality :1、 Which do you value most when you purchase a good quality product?□ product itself□ company reputation□ company strength2、 Which quality indicators do you pay more attention to?□ designs□ technics□ stability□ functions□3、 Are you satisfied with our design?□company after-sale service( others)□very satisfied□just so so,Your comments or suggestion on this :□not satisfied, Your comments or suggestion on this :4、 Are you satisfied with our packing?□very satisfied□just so so□not satisfiedYour comments or suggestion on this :5、 What do you think of our quality?□ excellent□ very good□ fair□ poor□ very poorYour comments or suggestion on this :二、 Product Price1、 Compared with other suppliers, what do you think of our price?□ pretty low□low□ almost same□ high□ higher2、 Compared with other suppliers, do you think ours gains high cost-effective?□ pretty high□ high□ almost same□ lower than othersYour comments or suggestion on this :三、 Service1、 What do you thinks of our service?(1)before sale service :□ excellent□ very good□fair□ poor(2)sale service:□ excellent□ very good□ fair□poor(3)after-sale service:□ very good□ fair□ poorYour comments or suggestion on this :□pretty lower than others英文版顾客满意度调查表(英文版 )2、 Do you think our products are very popular in your market?□ very popular□fair□ noYour comments or suggestion on this :3、 Which do you think affects the market most?(others)□ brand popularity□ product quality□ service□price□4、 What about our sale policy?□ excellent□very good□ good□ poor□disappointed5、 Do you satisfied with our service for your feedback?(1)timeliness :□ excellent , quick response to our feedback□good, response within one day after we feedback□poor, comes too late(2)dealing result :□ excellent□ fair□ poor8、 What do you think of our shipment :□ excellent, shipped earlier sometimes□ always on time□ delays sometimeYour other comments and suggestions:Signature:Date:。
客户满意度调查问卷(中英文)
How you find our customer services
□Excellent□Very good□good□fair□poor□very poor□Disappointing
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Helpfulness of our service station staff
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Based on your last experience with Total products, would you purchase products again from Total?
□Yes□No□Maybe
About our services
How quickly we answer the phone
Our reliability to call you back when we say we will
□Excellent□Very good□good□fair□poor□very poor□Disappointing
The level of service that you receive from our service stations
□Excellent□Very good□good□fair□poor□very poor□Disappointing
How we answer the phone
中英文对照酒店宾客意见调查表
客人意见调查表客户联系人Customer contact:组织单位Organization:团队名Group name:团队日期Group date:销售人员Sales personnel:请回答下列问题并圈出相应的分数:Please circle the appropriate score / answer for the following questions.评分标准Definition of scores:满意:4-5分Exceeded Expectation: 4-5points一般:3分Met Expectation: 3points不满意:1-2分Below Expectation: 1-2points1.您为何选择酒店?(请圈出来:答案可多于一个)Why did you select the Hotel ? (Please circle the answer(s)1.1 别人推荐 1.5 广告宣传Recommendation Advertisement1.2 以往的经验 1.6 慕名而来Previous experience Reputation1.3 旅行社安排 1.7 酒店销售员的努力Travel agency Hotel Sales effort1.4 地区销售办公室的安排 1.8 其他,如:Regional Sales Office Others2.销售人员超出期望未达期望Sales Personnel: Exceeded Expectation Below Expectation2.1 服务态度 5 4 3 2 1Service attitude2.2 产品知识 5 4 3 2 1Product knowledge2.3 回应时间 5 4 3 2 1Response time to enquiries2.4 灵活处理问题的能力 5 4 3 2 1Flexibility3. 办理团队入住的效率: 5 4 3 2 1Efficiency in handling your group’s check-in3.1 接待处 5 4 3 2 11Hospitality desk / room3.2 入住登记区域 5 4 3 2 1Check-in area3.3 登记前准备 5 4 3 2 1Pre-registration4. 客房情况Guest rooms in terms of:4.1 整洁程度 5 4 3 2 1Cleanliness4.2 舒适程度 5 4 3 2 1Level of comfort4.3 用品供应情况 5 4 3 2 1Sufficiency of supplies4.4 设施 5 4 3 2 1Functionality of facilities5.服务质量超出期望未达期望Quality of service of: Exceeded expectation Below expectation5.1 前台员工 5 4 3 2 1Front office Agent5.2 房务清洁员 5 4 3 2 1Room Attendant5.3 礼宾部 5 4 3 2 1Concierge / Guest Services5.4 总机 5 4 3 2 1Telephone Operator5.5 洗衣/干衣服务 5 4 3 2 1Laundry / Valet5.6 健身中心 5 4 3 2 1Health Club5.7 商务中心 5 4 3 2 1Business Center6.宴会厅的摆设Function room set-up6.1 接待区域 5 4 3 2 1Reception area6.2 桌台的摆设 5 4 3 2 1Table arrangements6.3 视听设备 5 4 3 2 1Audio Visual6.4 灯光/音响系统 5 4 3 2 1Lighting / sound6.5 设施的功能性 5 4 3 2 1Functionality of equipment6.6 通风及空调系统 5 4 3 2 1Ventilation &Air-conditioning6.7 清洁程度 5 4 3 2 12Cleanliness6.8 总体 5 4 3 2 1Overall7.宴会服务人员的工作态度The attitude of our Banquet and Meeting staff:7.1 宴会服务员工 5 4 3 2 1Banquet service staff7.2 技术员 5 4 3 2 1Technicians8.宴会服务人员Banquet and Meeting service staff:8.1 容易接近程度 5 4 3 2 1Accessibility8.2 专心致志的程度 5 4 3 2 1Attentiveness8.3 针对客人要求的回应速度 5 4 3 2 1Responsiveness to requests8.4 服务效率 5 4 3 2 1Service speed8.5 产品知识 5 4 3 2 1Product knowledge8.6 处理临场变化的灵活性 5 4 3 2 1Flexibility in handling on-site changes9.餐饮超出期望未达期望Food and Beverage: Exceeded expectation Below expectation 西餐Western Restaurant食品Mealsⅰ数量 5 4 3 2 1 Quantityⅱ质量 5 4 3 2 1 Qualityⅲ外观 5 4 3 2 1 Presentation中餐Chinese Restaurant食品Mealsⅰ数量 5 4 3 2 1 Quantityⅱ质量 5 4 3 2 1 Qualityⅲ外观 5 4 3 2 110. 最后的发票超出期望低于期望3The final invoice Exceeded Expectation Below Expectation10.1 满足您特殊要求的灵活性 5 4 3 2 1Our flexibility in accommodating your specific request10.2 开出发票的效率 5 4 3 2 1Our efficiency in issuing the invoice10.3 正确 5 4 3 2 1Accuracy10.4 综合及清楚 5 4 3 2 1Comprehensiveness and clarity10.5 完全 5 4 3 2 1Completeness11. 您如何评价整体服务水平及设施How would you rate our overall service standard and facilities?12. 我们何时还有机会为您服务呢?When could we be of service to you again?谢谢您花宝贵时间完成意见表,相信它必将有助于我们提高服务质量及改善设施设备。
Customers Feedback Inquiry 英文版顾客满意度调查表
1、Compared with other suppliers, what do you think of our price?
□pretty low□low□almost same□high□higher
2、Compared with other suppliers, do you think ours gains highcost-effective?
□fair
□poor
8、What do you think of our shipment:
□excellent, shipped earlier sometimes□always on time□delays sometime
Your other co(1)before sale service:□excellent□very good□fair□poor
(2)sale service:□excellent□very good□fair□poor
(3)after-sale service:□very good□fair□poor
Your comments or suggestion on this:
CustomerSatisfactionQuestionnaire
S/N:
Customer Name
Procurement Specifications
Contact
Contact Person
Dear Sirs:
Thanks for your long time supporting and concerning!In order to offer you better service and make our quality, shipment, and service best match your needs, we developed this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!
客户满意度调查(中英文对照)
Customer Name客户名称(盖章):Contact Person联系人:
Date填表时间:Tel电话:
Fax传真:Email电邮:
序号
NO.
调查项目
Contents & Items
非常满意Very Good
10
满意
Satisfied
8
一般
7
销售部服务态度
Service attitude of our Sales Dept
8
对网站宣传的评价。
Our one line sales(web site)
9
对公司的沟通方式。
Present contact and touch
10
售后服务。
After Service
您是否对我公司产品、服务等还有其他具体建议:
Other suggestions:
客户满意度调查表
Customer Satisfaction Survey
感谢广大客户长期以来对我公司的支持,为进一步提高我公司的服务水平,提供更周到的服务,特作此
调查。望阁下详细填写此调查表,并寄(传)回我公司,谢谢您的支持!FAX:86-577-56854596/62526536
We appreciate your valued supports and cooperation all the times, in order to improve our services and quality further, we are now taking this investigation, and your reverent appraisements and suggestions will be the important references in our consideration, please fill with following table and return to us by fax or email when you are free,. Thanks in advance.
客户满意度调查问卷(中英文)
How you find our customer services
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Based on your last experience with Total products, would you purchase products again from Total?
□Yes□No□Maybe
About our services
How quickly we answer the phone
□Daily□weekly□monthly□never
Total products that you purchase most frequently (Hold down "control" to select more than one product) *
□Jewellery packaging□Jewellery display□Watch packaging□humidor□gift box□others
□Excellent□Very good□good□fair□poor□very poor□Disappointing
How we answer the phone
□Excellent□Very good□good□fair□poor□very poor□Disappointing
The accuracy and honesty of the information we supply you with
客户满意度调查表中英文版
缺点/weaknesses:
若要成为贵公司最好的供应商,您认为XX需要采取哪些措施? What would PM need to do to be your best overall supplier?
2.2 您认为XX在达到贵公司要求的产量提升速度及数量方面的能力如何 What is your assessment on XX's abilities in ramping up yield 2 rate 2.3 您认为XX在按要求交期变更方面的能力如何? How would you assess XX's flexibility to change according to your request? 2.4 您认为XX总体交货和急单配合如何? How does PM perform urgent shipment or case? 交货及价格/Delivery and Pricing 3.1 您认为XX在按时交货方面表现如何? How is XX on-time delivery 3.2 您认为XX在回复交期方面表现如何? How is XX's response time in replying delivery schedule? 3 3.3 您认为XX报价准时率如何? Are you satisfied with XX's response in providing quotation? 3.4 您认为XX总体的交货配合度如何? How does PM perform on delivery? 沟通方面/communications 4.1您认为XX的电话、传真和邮件系统的性能如何? Is our telecommunication system able to meet your company's requirement? 4.2在与XX的业务人员的合作过程中,您认为他们的反应,专业度以及工作熟 练度如何? Does XX's sales department meet your expectation? 4