《饭店实用英语》3-7单元
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Unit Eight《饭店实用英语》
• 5.liqueur:also called cordials in GB.It is a sweetened and flavored alcoholic beverage,useful in preventing indigestion after a large meal.They are usually made from fruits or plants,with an alcohol content ranging from 20 to 45 percent.
• 2.aperitifs:drinks taken before a meal;they can be divided into three categories:vermouths,bitters and aniseeds(茴香 酒).
• ger:a beer fermented at cool temperatures,another type of beer is ale,which is fermented at warm temperatures.Beers can also be classified into better,mild,lager and stout(浓烈黑啤酒).
• 6.pantry:a room where the supplies are stored.
Notes
• 7.aroma:the odors originating in the grape,bouquet,the odors from processing or aging.
• 8.Champagne:the sparking wines that produced in Champagne area in France.No other wines can be called Champagne.
• 2.aperitifs:drinks taken before a meal;they can be divided into three categories:vermouths,bitters and aniseeds(茴香 酒).
• ger:a beer fermented at cool temperatures,another type of beer is ale,which is fermented at warm temperatures.Beers can also be classified into better,mild,lager and stout(浓烈黑啤酒).
• 6.pantry:a room where the supplies are stored.
Notes
• 7.aroma:the odors originating in the grape,bouquet,the odors from processing or aging.
• 8.Champagne:the sparking wines that produced in Champagne area in France.No other wines can be called Champagne.
饭店实用英语
酒店英语结账1．I'd like to pay my bill now．我想现在结账。
2．Your name and room number，please？请问您的姓名和房间号码？3．Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内的服务设施？4．Four nights at 90 US dollors each，and here are the meals that you had at the hotel．That makes a total of 665 US dollars．4个晚上，每晚90美元，加上膳食费，总共是660美元。
5．Can I pay by credit card？我可以用信用卡支付吗？6．Please sign your name here．请您在这里签名。
7．Excuse me．We're leaving today．I'd like to pay our bills now．劳驾。
我们今天要离去了。
我希望现在就把账结清。
8．By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
9．How about the charge for the days you shared the room with your friend？这几天您的朋友与您同住费用怎么办呢？10．Please add to my account．请记在我的账里。
11．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？12．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。
新编实用英语第二册1、3、5、7参考答案
4. 贷款一付货物就会在你方便的时候运到
Once the payment has been made , the goods will be delivered at your convenience .
5. 他们可以全面查阅公司的档案
They have complete access to the company 's files .
6. This new technology, originally used by offices and larger organizations, is rapidly becoming more available to US customers in their own homes.
这样新的技术，当初被政府和大型组织使用的科技，正快速地让美国的顾客在他们家乡更容易接受。
We really should meet sometime soon to discuss the details
P9-6
1.You are not required to commit yourself until you know what the invitation is for
5. It may be more of a suggestion than an invitation.
这样说更像是建议，而不是邀请。
6. There are also phrases that sound like invitations but in fact are not.
还有一些话听起来像邀请，但实际上并不是。
5. Another factor is that links to the Internet are steadily improving, with broadband links providing speeds unimaginable in the past
Once the payment has been made , the goods will be delivered at your convenience .
5. 他们可以全面查阅公司的档案
They have complete access to the company 's files .
6. This new technology, originally used by offices and larger organizations, is rapidly becoming more available to US customers in their own homes.
这样新的技术，当初被政府和大型组织使用的科技，正快速地让美国的顾客在他们家乡更容易接受。
We really should meet sometime soon to discuss the details
P9-6
1.You are not required to commit yourself until you know what the invitation is for
5. It may be more of a suggestion than an invitation.
这样说更像是建议，而不是邀请。
6. There are also phrases that sound like invitations but in fact are not.
还有一些话听起来像邀请，但实际上并不是。
5. Another factor is that links to the Internet are steadily improving, with broadband links providing speeds unimaginable in the past
饭店英语unit07
/θ/ or /ð/
or /d/
Read and Explore
① I′m thirty; my wife is thirty, too.
发音方法
② What day is it today? What are they doing?
③ There is not anything about the accident.
G: I’d like to have someone tidy up the bathroom.
H:
IV Topic Extension
G: H:
Ok, it’s 1603. By the way, I want to use my hair-dryer but it’s 110 volts. Can you offer me a converter? Yes, the housekeeper will bring it to you soon, madam. Thank you very much. You’re welcome, madam. Good night.
G:
H:
IV Topic Extension Dialogue III Laundry Service
H = Housekeeper G = Guest
H: G: H: H: G:
Good morning. Housekeeping. What can I do for you? Yes, I have some clothes to wash. Can you send someone to collect them? Room 1603, Nancy Smith. Yes, madam. The housekeeper will come soon.
《饭店英语教程》课件(M3-T7.1) [0页]
![《饭店英语教程》课件(M3-T7.1) [0页]](https://img.taocdn.com/s3/m/ca323e553d1ec5da50e2524de518964bcf84d26a.png)
设计：仰宪明 陈国庆 All rights Reserved
Learning Goals
We’ll learn how to: ● deal with the guests’ complaints
● change the wrong dish
Lead in
What are you supposed to say in the following scene?
stain on my new dress. W: Are you all right? I’ll try to get it cleaned up at once. S: _H__o_w__d_id__it_h_a_p_p_e_n___？ I must speak to your manager now. W: I’m terribly sorry for what I’ve done. I’ll call our manager
Module 2 Food and Beverage Service
Unit 7 Dealing with Complaints 处理投诉
课件设计的基本理念
作为任务型活动的第一课时，本课件设计 了引导学生感知任务、分析任务、自主、合 作、探究地完成任务的系列活动，侧重培养 听说能力和职业技能英语的活用能力。
Scene 2 The Dish is not Fresh
S: Excuse me, waiter. W: Yes, sir. __H_o_w__c_a_n_I__h_e_lp__y_o_u___? S: We’ve had the fish you recommended, but it is not very fresh. W: Oh! Sorry to hear that. This is not unusual.
Learning Goals
We’ll learn how to: ● deal with the guests’ complaints
● change the wrong dish
Lead in
What are you supposed to say in the following scene?
stain on my new dress. W: Are you all right? I’ll try to get it cleaned up at once. S: _H__o_w__d_id__it_h_a_p_p_e_n___？ I must speak to your manager now. W: I’m terribly sorry for what I’ve done. I’ll call our manager
Module 2 Food and Beverage Service
Unit 7 Dealing with Complaints 处理投诉
课件设计的基本理念
作为任务型活动的第一课时，本课件设计 了引导学生感知任务、分析任务、自主、合 作、探究地完成任务的系列活动，侧重培养 听说能力和职业技能英语的活用能力。
Scene 2 The Dish is not Fresh
S: Excuse me, waiter. W: Yes, sir. __H_o_w__c_a_n_I__h_e_lp__y_o_u___? S: We’ve had the fish you recommended, but it is not very fresh. W: Oh! Sorry to hear that. This is not unusual.
饭店英语口语附字幕 Unit7
饭店英语口语附字幕 Unit7Lesson One第一课Informing Guest of Special Mail通知客人取特殊邮件R：Good morning,Mrs.Clark.接待员：早上好,Clark 太太。
This is Reception/the Front Desk.这是前台接待处，We have a registered letter for you.有您的一封挂号信，You can pick it up at your convenience.方便时您能够随时来取。
G：Okay,thanks.I'll be down in a couple of minutes to get it.旅客：好的，谢谢。
我在两三分钟之后下来取。
Lesson Two第二课Guest Receives a Package Notice客人接到包裹通知R：We have a package notice from the post office for you.接待员：我们有邮局给您的一个邮包/包裹通知单。
G：Oh,great.I'll be right down to get it...Hi.You have a package for me?旅客：太好了。
我马上下去取......您好，有我的邮包吗？R：Not exactly.接待员：实际上不是邮包，We have a parcel notice from the post office for you.我们接到了邮局的包裹通知单。
The post office has a package for you.邮局有您的邮包，You should go there to pick it up within three days您必须于三日之内去邮局领取，or you may have to pay a small fine.否则要付一些延期的罚金。
酒店实用英语unit 7 Laundry Service
我们通常在上午9点以前取衣服。现在是10点，恐怕您的衣服今晚不 能送回。 2. There is an extra charge of 50% for quick service.
快洗服务需要额外收取50%的费用。 3. Do you have anything else that need washing? If you clean four items you can get a discount.
小飞守角制作
Contents
Job Knowledge and Experience Sample Cases
Technical Training Introduction to Hotels
小飞守角制作
Sample Cases
Case 1: 1. Could you fill out the laundry form, please?
The Peninsula’s strategic location, close to key business, shopping and entertainment areas, makes it ideal for a business executive, whether traveling alone or with a spouse. The many room features and amenities ensure you can work effortlessly and seamlessly, while the hotel’s nine restaurants and bars, in addition to its meeting rooms, provide you with the convenience of entertaining for any occasion, all under one roof. Meanwhile, extensive fitness and wellness facilities ensure you remain in top form.
快洗服务需要额外收取50%的费用。 3. Do you have anything else that need washing? If you clean four items you can get a discount.
小飞守角制作
Contents
Job Knowledge and Experience Sample Cases
Technical Training Introduction to Hotels
小飞守角制作
Sample Cases
Case 1: 1. Could you fill out the laundry form, please?
The Peninsula’s strategic location, close to key business, shopping and entertainment areas, makes it ideal for a business executive, whether traveling alone or with a spouse. The many room features and amenities ensure you can work effortlessly and seamlessly, while the hotel’s nine restaurants and bars, in addition to its meeting rooms, provide you with the convenience of entertaining for any occasion, all under one roof. Meanwhile, extensive fitness and wellness facilities ensure you remain in top form.
Unit Five《饭店实用英语》
• 2.IDD：international direct dial. • 3.guest message light:an in room light on the guestroom
telephone,which the Front Desk agent switches on to notify the guest that his mail or packages arrive. • 4.switchboard:a piece of equipment for connecting and disconnecting telephone calls. • 5.log book:a journal in which important Front Office events and decisions are recorded for reference during subsequent shifts. • 6.daily event board:also called reader board,a posting or closed circuit broadcast of daily events at a hotel.
Wordv.仪表记录 • surcharge n.附加费 • floppy disc电脑软盘 • legible adj.清晰易读的 • xerox v.静电复印 • switchboard n.电话总机 • in the form of以……形式 • closed circuit television system闭路电视 • meter panel仪表盘 • for the benefit of为了 • simplified maps简图 • free...from免于
Notes
• 7.meter panel:a call accounting system(CAS)is a set of software programs that initiate the placement,pricing,and posting of calls.The CAS usually interfaces with a hotel's computer system and electronically posts charges to guest folios.
telephone,which the Front Desk agent switches on to notify the guest that his mail or packages arrive. • 4.switchboard:a piece of equipment for connecting and disconnecting telephone calls. • 5.log book:a journal in which important Front Office events and decisions are recorded for reference during subsequent shifts. • 6.daily event board:also called reader board,a posting or closed circuit broadcast of daily events at a hotel.
Wordv.仪表记录 • surcharge n.附加费 • floppy disc电脑软盘 • legible adj.清晰易读的 • xerox v.静电复印 • switchboard n.电话总机 • in the form of以……形式 • closed circuit television system闭路电视 • meter panel仪表盘 • for the benefit of为了 • simplified maps简图 • free...from免于
Notes
• 7.meter panel:a call accounting system(CAS)is a set of software programs that initiate the placement,pricing,and posting of calls.The CAS usually interfaces with a hotel's computer system and electronically posts charges to guest folios.
饭店实用英语课件part4
Learn the words and expressions.
Step 3
Useful Sentences
Seating the clients Telling the client there isn’t a table Stating Preference
The students can recommend more useful sentences.
(4) Would it be necessary to introduce yourself to the guests when you first meet them?
Step 2
Situational conversations
The class read the situational conversations.
The students can recommend more useful sentences.
Step 4
Role Play
WorБайду номын сангаас in pairs or groups and create conversations according to the given situations.
Situation 1: Mr. Carpenter wants to book a table for 8 at 7:00 this evening. He would like to have some special Cantonese food. He makes a call to book the table.
In Room Dining
Kitchen
Bar
/Room service
Western Restaurant
Step 3
Useful Sentences
Seating the clients Telling the client there isn’t a table Stating Preference
The students can recommend more useful sentences.
(4) Would it be necessary to introduce yourself to the guests when you first meet them?
Step 2
Situational conversations
The class read the situational conversations.
The students can recommend more useful sentences.
Step 4
Role Play
WorБайду номын сангаас in pairs or groups and create conversations according to the given situations.
Situation 1: Mr. Carpenter wants to book a table for 8 at 7:00 this evening. He would like to have some special Cantonese food. He makes a call to book the table.
In Room Dining
Kitchen
Bar
/Room service
Western Restaurant
Unit Two《饭店实用英语》
Notes
• 10.the States: 即“the United States”, 仅用于口语。 • 11.single room: a room for one person. • double room: a room for two people. • suite: several rooms that are occupied as a unit. • 12. TWB: 全称为 twin bed room with bath （带浴室的成
饭店实用英语Unit TwoWods & Phrases
• liaison n. 联络 • completion n. 完成，结束 • crucial adj. 决定性的 • accountable adj. 负有责任的，有说明义务的 • furnish v. 供应，提供 • chart v. 图示，开列 • reconciliation n. 和谐，一致 • folio n. （账簿中的）页 • reconciliation folio 对账单 • statement n. 明细账 • concierge n. (法)礼宾员 • objective n. 目的
对单人床房间），世界饭店业皆以之为标准客房。
• 3.The importance of the Front Office can‘t be over emphasized. 前厅部的重要性无论如何强调都不为过。 ...can't over...或 can't...too much...均强调“无论……都不 为过”。
Notes
• 4.Please read the following passage to further your understanding of the importance of the Front Office. First impressions are very important. If a guest begins a visit in a pleasant frame of mind because of the Front Office courtesy and service, the chances are excellent that he or she will favorably view the other hotel service. However, if the Front Office err, delay, or be indifferent, and the guest's dissatisfaction may spread to all aspects of his or her stay.
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2. Why is there no 13th floor in western country?
Because the number 13 reminds people of evil and bad things.
Exercises
• I. Fill in each blank with the proper form of the word given in the brackets.
Questions : 1. Which place is Mrs. Lauper determined to visit?
Mrs. Lauper is determined to visit the Imperial Place.
2. Where can Mrs. Lauper take No.1 bus?
Hotel Practical English
Scene 3 Concierge
Teaching Procedures
1 2 3 4 5 6
Free Talk
Hotel Practical English
Text
Exercises
Case Study
Home Reading
Ⅱ. Hotel Practical English
2. How many top qualities does a concierge should have? What are they respectively?
① A concierge should have 3top qualities. ② Number one is a true enjoyment of working with people. The second is great organizational skills. The third top quality is energy and patience.
Thank you !
Mrs. Waltz wants to go to concert tonight so she needs . The doorman can provide two tickets to if Mr. and Mrs. Waltz would like held tickets a solo concert to sit on the balcony level. Jay Chou will perform tonight. The hotel can get at times, but guests must pay more money for them. The doorman is very efficient because he can give the guest answers just in .
Useful Expression
be composed of …由…组成 be in charge of …负责… assist with 帮助 top quality优良品质 be stressed out极度焦虑的/紧张的 roll with 应对
Homework
IV. Translate in the followiYou have got altogether five pieces of baggage? • 2. The Reception Desk is straight ahead． • 3. The Chinese restaurant is on the second floor． • 4. Our hotel is a modern garden hotel of five star rank. • 5. You might keep your valuables at the vault of the hotel.
she can take No.1 bus at a stop on the right of the hotel.
Ⅱ. Hotel Practical English
Questions : 1. Which number should we call if we need something?
If we need something, we should call 9331.
one hour
Exercises
Role-play Activity
Useful Expression : The following is a role- 1.I’m here to meet you. play activity to practice 我是来接你的。 the service done by a concierge. Divide the class 2.Is there everything, madam? into two groups: bellmen 女士，所有东西都在这里？ and hotel guests. And then 3.what’s your room number? have the students work in 您住几号房间？ pairs. The following is a 4. How do you like this room? conversation just as a sample. The students can 你觉得这个房间怎么样？ create conversations as they like.
1. was told 2. exactly 3. to run 4. were made 5. to look
two tickets
Exercises
the symphony
Read the above conversation and complete the outline. You should write your answers in no more than three words.
Free Talk
• Door girls are just standing at the door to greet guests, so it’s a boring job. What’s your idea about it? Some bell-men are eager to get tips from guests, while the others think the letter of thanks is more than any money. Which do you prefer? Give good reasons to support your opinion, please.
•
Text
Questions :
1. What does concierge consist of?
Concierge is composed of chief concierge, bell-man that is also called bell-boy, door man or door girl, airport representative and driver.