营销英语Unit 13
Unit 13 Dealing with problems
The Responsibilities of Housekeeping Staff
• Floor clerk: • Works at the public area of certain floor, supplies information and answers guests’ questions, and supplies the rooms with the items guests need. • 楼层服务员，在某一楼层的公共区域工作，回答 宾客问讯并提供信息，提供宾客需要的物品。 • Linen room attendant: • Works in the laundry and valet room. • 布草房员工，在洗衣房工作。
Translation
• 我对此表示抱歉，我会通知维修部的经理，他会 立即处理此事。 • I’m sorry for that. I’ll tell the manager of the maintenance department. He’ll see to it at once. • 我的职责就是确保每个房间及饭店的每个角落都 不断水。 • It’s my duty in the hotel to ensure proper water supply to all rooms and other part of the hotel. • 由于正在修水管，从上午8点到下午3点暂停供水。 • Since the water pipes are being repaired, cold water is not available from 8 a.m. to 3 p.m.
The Responsibilities of Housekeeping Staff
市场营销英语试题
一、 T r a n s l a t e t h e f o l l o w i n g p h r a s es i n t o C h i n e s e ( 1 5分)1． Distribution channel2． Marketing environment3． Target customer4． Natural resource5． Sustainable development6． Annual report7． Well-recognized8．Company’s image9． New alternative10． Target market11． Respondent12． Brand positioning13． Product origin14． Final consumer15． On-line shopping二、 Translate the words into English(15 分)1．市场细分2．检盘问卷3．年度收入4．生产线5．品牌忠诚度6．第一手数据7．周年特卖8．绿色营销9．销售时机10．主流购置者11．成本订价12．市场据有率13．实体产品14．销售促使15．公共关系三、 Translate the sentences into Chinese(40 分)1、 Advertising objectives should be realistic, precise, measurable and consistent withthe organization ’ s overall marketing objectives.2、 The core beliefs and values people hold in a given society are hard to change.3、 Marketing is a process of finding out the needs and wants of the market then designing products or services to satisfy these needs and wants.4、 The marketing environment refers to any outside factors and conditions related to themarketing activities of an organization.5、 Market research is the systematic collection,analysis and reporting of data to aid marketing decision making.6、 The segments you choose to serve are your Target Markets.7、Ｇ reen marketing consists of all activities designed to generate and facilitate any exchange intended to satisfy human needs and wants..8、 Direct channel means that you sell your products or services directly to the final userswithout involving any wholesaler, retailer, broker or agent.四、 Choose the suitable words to complete the sentences and fill the word in the blank.(10 分 )order, cost, enquire, free, dimensions, charge, guarantee1.Good morning. I'm phoning to ____about your personal computers.2.You asked about the ___. They are meters wide, and...3.You're in our _ __ delivery area, so there'll be no extra __ for delivery.4.We ___ delivery within two weeks after you place an ___.5.It __ us $ to make one unit, but we only ___you $6.五、 Reading comprehension （20 分）The home computer industry has been growing rapidly in the United States for the lastten years. Computers used to be large, expensive machines that were very difficult to use.But scientists and technicians have been making them smaller and cheaper while at the same time they have been made easier to use. As a result, their popularity has been increasing as more people have been buying computers for their homes and businesses. Computers have been designed to store information and compute problems that are difficult for human beings to work out. Some have voices that speak with the operators. Stores use computers tokeep records of theinventories(库存货物 ) and to send bills to their customers. Offices usecomputers to copy letters, record business and keep in touch with other offices. Peoplehave been using computers in their homes to keep track of the money they spend.One important new use for computers is for entertainment . Many new games have been des igned to be played on the computers. People of all ages have been playing these games, People also have been buying home computers to play computer games, watch movies and listen to concerts at home. They have become very popular indeed.puters used to _____.A. work rapidlyB. be large and expensiveC. be easy to useD. be used for fun2.In recent years, computers are being made ______.A. larger and more expensiveB. smaller and cheaperC. more difficult to useD. to work more slowly3.Home computers can be used for ______.A.writing lettersB. playing gamesC. doing businessD. all of the above4.Salesmen use computers mainly to ______.A.check the list of goods and materials that are kept in the store houseB.play games for pleasureC.talk with their friendsD.write letters5.The best title for the passage would be _______.A. New Uses For ComputersB. The Popularity of Home ComputersC.The Home Computer Industry D. Computers At Home6、Please match the English words in Column A with its means in Column BＡＢpopularity compute records entertainment tracka diversion that holds the attentionthe quality of being widely admired or accepted or sought after a line or route along which something travels or movescalculateanything providing permanent evidence of or information about pastevents。
商务英语阅读(三)教学大纲与考试大纲
湖南应用技术学院商务英语阅读教程教学大纲、外国语学院《商务英语阅读教程（三）》教学大纲课程代码：02 开课学期：第二学年第一学期适用专业：商务英语专业学时：32编写教师：学分：2审核：陈勇、郭俊兰、张霞辉审批：陈勇第一部分说明一、课程的性质、作用本课程是为商务英语专业开设的必修课程。
本课程的作用在于传授学生有关的阅读与技巧，提升学生的商务英语阅读水平与理解能力，扩大阅读词汇，增加英语国家文化背景知识，为学生参加专业四、八级考试及其他形式的英语考试奠定良好的基础。
学生通过有目的、较系统地阅读英语国家纸媒和网媒的精选文章，逐渐掌握泛读的基本技巧，了解一些英美国家的历史、文化、地理、政治、军事、法律、经济、金融、体育、经贸、环保、能源等方面的基本知识。
从而为学生独立阅读各种商务英语文章打下良好的基础。
二、课程的任务与基本要求本课程的任务是提高阅读速度，强调阅读速度与理解能力并重；掌握文章体裁、风格及相应的阅读方法；扩大词汇量，掌握基本句式，较能通顺的翻译句子和段落；较熟练地概括文章段落大意，培养较强的文章分就析归纳能力；较全面的了解英语国家政治、经济、文化、科技等方面的知识；增加英语国家背景知识，增强跨文化交际能力。
本课程重点讲述商务英语阅读的基本原理、阅读技巧和实践方法，侧重于英语学习者语言综合知识的运用。
因而，在本课程的教学过程中，必须使学生真正透彻地领会诸如阅读的过程、图式理论、构词法、猜词技巧、句子与句子的关系、话题与话题句、要旨、推理与判断、文体与风格等阅读理论内涵；要注重阅读理论与阅读实践的紧密结合，处理好阅读速度与理解之间的关系，避免知识的重复和脱节，从而使学生能够得到比较系统而全面的英语阅读基本技能。
三、教学方法建议针对阅读课教学的自身特点，课堂教学应贯穿以学生为主体、教师为主导的教学模式。
在讲解阅读技巧的同时应辅以大量的阅读实践，在大量的阅读过程中体会并掌握各种阅读方法，达到逐渐提高阅读理解能力与阅读速度的目的。
市场营销英语版试题
4p：product、price、place、promotion、4c：customer solution、customer cost、convenience、communication4c的不足之处企业营销可能会在新的层次上统一化，不能形成个性化营销优势4c以顾客需求为向导、但顾客需求有合理性和个别性问题4c仍然没有体现既赢得客户、有长期的拥有客户关系营销思想、也没有解决满足顾客需求的操作性问题。
Concept checkWhat is marketing?Answer：marketing is an organizational function and set of processes for creating communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders。
Marketing focuses on __discovering and satisfying consumer needs。
What are the four marketing mix elements that make up the organization"s marketing program?Test bank1 a study of marketing can ：EA enable you to be a more informed citizenB help you in your careerC demonstrate how marketing affects your lifeD make you a better consumerE do all of above3 prospective customers include:EA individuals buying for themselvesB individuals buying for their householdsC organizations that buy for their own use (such as manufacturers）D organizations that buy for resale （such as wholesalers and retailers)E do all of above4 marketing seeks to discover the needs and wants of prospective customers and satisfy them 。
(完整word版)商务英语词汇与短语
Unit 1 Introductions and greetings 介绍和问候n。
加,加法除了.。
之外n。
广告vi。
使用计算机n. (正式）会议,讨论会n。
奶油,乳脂n。
装置，设备，机件adj. 电子的n。
电子学n. 表达，词组n. 问候,招呼n. 客人，（住旅店的）房客n。
总部,总公司n. 信息n. 介绍，引见n. 股份有限公司adv. 几乎，将近n。
企业,业务n. 拥有,有n. 人事部门，人事科（或处等)vt。
登记姓名，报到n. 回答,答复n. 周末adj。
世界范围的，全世界Unit 2 Occupations 职业n。
会计师,会计人员adj。
管理的，行政的n. 行政管理人员n. 图，图表adj. 办公室工作的，职员的n。
电子邮件n. 公司,企业n. 主管人员，行政人员n. 出口，输出n。
传真传真号vt. 安装n。
市场营销adj. 市场营销的营销部n。
职业，工作n。
百分比，百分数adj。
从事专门职业的,职业的n. 接待员n。
（复）销售额，销售工作，销售部门n. 销售经理n。
新加坡n. （计算机的）软件n. 监督（人)，监工adj. 技术性（的）n. 劳动人口，劳动力工程师打字员n。
成果，产品Unit 3 companies 公司n. 广告n. 航空航天工业（技术)adj。
每年的n. (机构)分部，分号，分行n. 小册子n. 餐饮业务adj。
化学的n. (复）化学制品n。
消费者，顾客vt。
与……(建立）联系n. 说明，描写，形容vt. 描述，形容;描绘vt。
分配,分送，分发，1分销n. 雇员，雇工vt. 把…装入信封(或包裹等）,装有兹附上n. 工程学，工程n. 环境，生态环境vt.；vi. 出口n. (人造）纤维adj。
金融的，财政的金融服务n. （由若干企业或公司组成的)集团n. 保险adj. 有磁性的，有吸引力的n。
（尤指大量的）制造，制造业adj. 海的,航海的n。
（medium的复数）媒介物,新闻媒介adj。
研究生英语综合教程(下)系列教材翻译参考译文[unit1-unit6]
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研究生英语综合教程(下)系列教材翻译参考译文[unit1-unit6]Unit 1愉悦舒适不能指引你领略人生的全部，与逆境的艰苦搏斗常常会使人生变得丰富而有意义。
幸福隐藏的另一面凯思琳•麦克高恩1飓风、房屋失火、癌症、激流漂筏失事、坠机、昏暗小巷遭歹徒袭击，没人想找上这些事儿。
但出人意料的是，很多人发现遭受这样一次痛苦的磨难最终会使他们向好的方面转变。
他们可能都会这样说:“我希望这事没发生，但因为它我变得更完美了。
”2我们都爱听人们经历苦难后发生转变的故事，可能是因为这些故事证实了一条真正的心理学上的真理，这条真理有时会湮没在无数关于灾难的报道中:在最困难的境况中，人所具有的一种内在的奋发向上的能力会迸发出来。
对那些令人极度恐慌的经历作出积极回应的并不仅限于最坚强或最勇敢的人。
实际上，大约半数与逆境抗争过的人都说他们的生活从此在某方面有了改善。
3诸如此类有关危机改变一生的发现有着可观的研究前景，这正是创伤后成长这一新学科的研究领域。
这一新兴领域已经证实了曾经被视为陈词滥调的一个真理:大难不死，意志弥坚。
创伤后压力绝不是唯一可能的结果。
在遭遇了即使最可怕的经历之后，也只有一小部分成年人会受到长期的心理折磨。
更常见的情况是，人们会恢复过来—甚至最终会成功发达.4那些经受住苦难打击的人是有关幸福悖论的生动例证:为了尽可能地过上最好的生活，我们所需要的不仅仅是愉悦的感受。
我们这个时代的人对幸福的追求已经缩小到只追求福气:一生没有烦恼，没有痛苦和困惑。
5这种对幸福的平淡定义忽略了问题的主要方面——一种富有意义的生活所带来的那种丰富、完整的愉悦。
那就是幸福背后隐藏的那种本质——是我们在明智的男男女女身上所欣赏到并渴望在我们自己生活中培育的那种不可言喻的品质。
事实证明，一些遭受苦难最多的人——他们被迫全力应付他们未曾预料到的打击，并重新思考他们生活的意义——或许对那种深刻的、给人以强烈满足感的人生经历(哲学家们过去称之为对“美好生活”的探寻)最有发言权。
Marketing市场营销专业词汇中英文对照表
Marketing市场营销专业词汇中英文对照表市场营销专业词汇中英文对照表Marketing Management营销管理New Products Development 新产品开发Service Industry Marketing服务业营销Advertising广告Business Negotiation商业谈判International Marketing国际市场营销Sales Channels销售渠道Public Relationship公共关系Consumer Behavior消费者行为Systems of Management Information管理信息系统Marketing Research营销调研accessibility 可进入性accessory equipment markets 附属设备市场account management policies 客户管理策略positioning定位market segmentation市场细分sales promotion销售促进advertising feedback 广告反馈advertising frequency 广告频率advertising media 广告媒体advertising reach 广告接受人数advertising message 广告信息advertising source 广告信息来源agent middleman 代理商allowance 折让alteration 退换American Marketingbuyers' bargaining power 买方的讨价还价能力buyers 采购者buying behavior 购买行为buying center 采购中心buying inertia 购买惯性buying intention 购买意图buying offices 连锁商店的进货中心buying situation 采购情况/类型buying task 采购任务capital gains 资本收益capital invested in product 产品投入资本Carnival 嘉年华cash cows 现金牛类cash discounts 现金折扣catalogue sales 目录销售categorization of perception 感知分类categorization 分门别类centralization 集中化chameleons/followers 变色龙/跟随者channel alternatives 可选择的营销渠道channel conflicts 渠道冲突channel decisions 渠道决策channel functions 渠道功能channel institutions 渠道组织结构channel management 渠道管理channel objectives 渠道目标channel of distribution 分销渠道channel power 渠道权力channel-control strategies 渠道控制战略channel-design decisions 渠道设计决策channel-management decisions 渠道管理决策channels of communication 传播渠道choice criteria 选择标准closing a sale 结束销售clothing retailers 服装零售商co-branding 联合品牌code of ethics （职业）道德标准coercive power 强制权cognitive dissonance 认识的不协调collection of data 数据收集collection 收款co-marketing alliances 联合营销联盟combination compensation plan 结合式薪酬方案commitment 承诺communication channels 传播渠道communication process 传播过程communication 信息交流/沟通communications media 传播媒体company personnel 公司员工comparative advertisements 比较广告comparison of brands 品牌比较compensation deals 补偿处理compensation plan 酬金方案compensation/rewards 酬金/奖励compensatory 补偿性的competition-orientated pricing 竞争导向定价法competitive advantage竞争优势competitive (supply-side) evolution 竞争（供方）演变competitive factors 竞争因素competitive intelligence 竞争情报/信息competitive parity promotion budgeting 竞争均势促销预算法competitive strategy 竞争战略competitive strength 竞争优势/能力competitor analysis 竞争者分析complaint handling 投诉处理component materials and parts markets 组成材料和零部件市场computerized ordering 计算机化的订购conclusive research 确定性研究conditions of demand 需求情况conformance to specifications 与规格一致conformance 一致性confrontation strategy 对抗战略conjoint measurement 联合测度法conjunctive model 联合模型consumer decision-making 消费者（购买）决策consumer goods channels 消费品分销渠道consumer goods 消费品consumer markets 消费品市场consumer needs 消费者需求consumer packaged-goods firms 消费者包装食品公司consumer promotion 消费者促销consumer tests 消费者测试consumer/household market 消费者/家庭市场consumers' perceptions 消费者感知consumption 消费contests 竞赛contingency planning 权变计划contract construction 契约建筑业contract manufacturing 契约制造业contraction/strategic withdrawal strategy 收缩/战略性撤退战略contractual entry modes 契约式进入模式contractual vertical marketing systems 合约式垂直营销系统contribution margin analysis 边际贡献（贡献毛利）分析contribution margin 边际贡献control strategies 控制战略convenience food stores 便利食品商店convenience goods 便利品convenience 服务的便利性core benefit proposition (CBP) 核心利益方案/提议corollary-data method 推定数据法corporate HQ 公司总部corrective action 矫正行动cost analysis 成本分析cost effectiveness 成本有效性cost leadership strategy 成本领先战略cost of capital 资本成本cost of goods sold (COGS) 产品销售成本cost reductions 降低成本产品cost-and-volume relationship 成本-数量关系cost-oriented pricing 成本导向定价法cost-plus/mark-up pricing 成本加成/溢价定价法costs and benefits of marketing functions 营销职能的成本和效益costs of competitors 竞争者成本costs of distribution 分销成本counter trade 对等贸易courtesy 礼貌coverage of geographic market 地域性市场的范围coverage of relevant retailers 相关零售商的销售范围credibility 信誉credit terms 信贷条款critical assumptions 关键假设cross-elasticity 交叉弹性customary pricing 习惯性定价法customer analysis 顾客分析customer contact 顾客接触customer demand 顾客需求customer intimacy 顾客亲密度customer loyalty 顾客忠诚度customer need 顾客需要customer organization of sales force 按客户组织销售队伍customer retention 顾客维系/保留customer satisfaction 顾客满意度customer segment pricing 顾客细分市场定价customer service 顾客服务customer-oriented pricing 顾客导向定价法customers' perception 顾客感知data confidentiality 数据保密data research 数据研究data sources 数据来源dealers 经销商deceptive advertisements 欺骗性广告deciders 决策者declining markets 衰退市场decoding 解码defect rate 缺陷率defender strategy 防御型战略defensive new-product development strategy 防御性新产品开发战略defensive positioning 防御性定位delivery time 交付时间delivery 配送demand characteristics 需求特征demand curve 需求曲线demand-oriented pricing 需求导向定价法demographic environment 人口统计环境department stores 百货商店dependability 可靠性deregulation 放松管制descriptive research 描述性研究design decisions 设计决策desired percentage mark-up on retail 预期零售利润率desired percentage return 预期回报率determinant attributes 关键属性determinants 决定因素different responses 差别反应differentiated marketing 差异化营销differentiation over time 不同时间的差异differentiation strategy 差异化战略differentiation 差异化diffusion of innovation theory 创新扩散理论dimension 因素dimensions of quality 质量维度direct costing profitability analysis 直接成本盈利性分析direct mail 直接邮寄direct marketing via advertising media 通过广告媒体的直接营销direct marketing 直接营销direct productprofitability (DPP) 直接产品盈利性/利润率direct selling 直销discount rate 贴现率discount stores 折扣商店discount 折扣discount/premium price policies 折扣/溢价策略discriminant analysis 差异分析法discriminatory adjustments 歧视价格调整discriminatory pricing adjustments 歧视定价调整disjunctive model 分离模型display space 陈列空间disposable income 可支配收入dissonance-attribution hierarchy 不和谐-归属层次结构distribution channel designs 分销渠道设计distribution channel objectives 分销渠道的目标distribution channel 分销渠道distribution decisions 分销决策distribution policies 分销策略distribution 分销distributor/store (private labels) brands 分销商/私有品牌distributors 分销商diversification 多元化divest 撤退divest 出让divestment or liquidation 收回投资或清算dividend 红利domestic target marketing strategies 国内目标市场定位的营销战略dropping products 放弃产品dual/two channel distribution systems 双重分销系统durability 耐用性early vs late adoption 早期采购与后期采购earnings per share 每股收益economic and technological factors 经济技术因素economic power 经济权economies of scale 规模经济education services 教育服务effectiveness 有效性efficiency 效率emergency goods 急需品emotional appeals 情感诉求empathy 移情作用empirical evidence 经验性实例empowerment 授权encoding 编码end use 最终使用endorsement 赞同engineering （产品）工程设计entrepreneurial strategy 企业家战略entry strategies 进入战略environment and packaging disposal 环境与包装处理environment factors 环境因素environmental scanning 环境扫描/分析environmental strategy 环境战略establishment 机构ethical audit （公司）伦理审计ethics of marketing 营销伦理道德ethnic composition 种族构成European Community 欧共体evaluation and reward systems 评估与奖励体系evaluation and selection of supplier 评估和选择供应商evaluation of alternatives 评估替代品/各种选择evaluation of brands 品牌评估event sponsorship 事件赞助event 活动everyday low-price (EDLP) 天天低价evoked set 引发的组合evolution of market 市场演变exchange 交换exclusive dealing 独家销售exclusive distribution 独家分销executive summary 执行摘要exhibition media 展示广告媒体existing market 现有市场exit barriers 退出壁垒expansion path 扩张途径expectation measures （顾客）预期测度expectations of customers 顾客期望expected unit sales 预计产量expected value 期望价值experience curve 经验曲线experimental research 实验性研究expert power 专长权exploratory research 探索性研究export agents 出口代理（商）export jobbers 出口批发商export management company 出口管理公司export merchants 出口贸易商export 出口exporting 出口商品extended use strategy 扩大使用战略extending volume growth 扩大市场份额external data sources 外部数据来源external environment 外部环境extrapolation of past sales trends 过去销售趋势推测法facilitating agencies 辅助/中介机构factor analysis 因素分析法fads 时尚family branding 家族品牌family life cycle 家庭生命周期family structure 家庭结构farm products 农产品fast-moving consumer goods (FMCG) 快速变动的消费品fear appeals 恐惧/顾虑诉求features 特征Federal Department Stores 联邦百货商店Federal Trade Code （FTC) 联邦贸易法案FedEx (Federal Express) 联邦快递feedback data 反馈数据field test marketing 实地市场测试financing 融资fisheries 渔业fit and finish 结实度与外观fixed costs 固定成本fixed salary 固定工资flanker strategy 侧翼进攻战略flanker/fighting brand 战斗品牌flanking and encirclement strategies 侧翼进攻与围堵战略flat organizational structure 扁平的组织结构FOB origin pricing FOB产地定价法focus strategy 集中战略followers 追随者Ford 福特公司foreign middlemen 国外中间商forestry 林业formalization 形式/规范化formulate 制定fortress/position-defen ce strategy 防御堡垒战略Fortune 《财富》杂志forward integration 向前一体化franchise systems 特许系统franchising 特许经营free call numbers 免费电话号码free goods 免费商品freight-absorption pricing 免收运费定价法fringe benefits 小额津贴frontal attack strategy 正面进攻战略full costingprofitability analysis 全成本盈利性分析full-service wholesalers 全方位服务的批发商functional competencies and resource allocation 职能能力与资源分配functional efficiency 职能效率functional organization of sales force 按销售职能组织销售队伍functional organizational structure 职能型组织结构functional performance 功能性能functional strategy 职能战略games 比赛gap 差距gatekeepers 信息传递者general behavioral descriptors 一般行为变量General Electric (GE) 通用电气General Foods Corporation 通用食品general merchandise discount chains 大众商品折扣连锁店General Motors 通用汽车geodemographics 区域人口统计特征geographic adjustments 地理调整geographic distribution 地理分布geographical organization of sales force 按地区组织销售队伍Gillette 吉列剔须刀global adjustments 全球调整global elite consumer segment 全球精英消费品市场global expansion 全球扩张global marketing control 全球营销控制global markets 全球市场global niche strategy 全球机会战略global standardization strategy 全球标准化战略global teenage segment 全球青少年市场globalization 全球化global-market expansion 全球市场扩张goals 总目标going-rate/competitive parity pricing 竞争性平价定价法goods producers 产品制造商Goodyear 固特异轮胎government agencies 政府机构government buyers 政府采购者government market 政府市场government regulation 政府管制greenhouse effect 温室效应grey market 灰色市场gross domestic product (GDP) 国内生产总值gross margin 毛利gross national product (GNP) 国民生产总值gross profit 毛利gross rating points (GRPs) 总级别指数group/category product manager 类别产品经理growing markets 成长市场growth rate of market 市场增长率growth stage of product life cycle 产品生命周期的成长阶段growth-extension strategies 增长扩张战略growth-market strategies for market leaders 市场领导者的市场增长战略growth-market strategy 成长性市场战略growth-market targetingstrategy 成长性市场定位战略guarantee/warranty 保证/担保guarantees 保证Gucci 古琦（世界著名时装品牌）Haagen-Dazs 哈根达斯hard technology 硬技术Harvard Business Review 《哈佛商业评论》harvest 收获harvesting pricing 收获定价法harvesting strategy 收获战略health care 医疗保健health maintenance organizations (HMOs) （美国）卫生保健组织heavy buyer 大客户Heileman Brewing Company Heinz 亨氏食品helpfulness 有益性Henkel 汉高Hertz 赫兹（美国汽车租赁巨头）Hewlett-Packard 惠普公司hierarchy of strategy 战略的层次high margin/low-turnover retailers 高利润/低周转率的零售商high market share global strategy 高市场份额全球战略high-contact service system 高接触服务系统high-involvement product 高参与产品high-involvement purchase 高参与购买hight market share 高市场份额战略Hilton 希尔顿Holiday Inns 假日旅馆homogeneous market 同质市场Honda 本田household/family life cycle 家庭生命周期household 家庭hybrid technology 混合技术idea generation 创意的产生/生成ideas for new products 新产品创意/构想idea-screening process 创意筛选过程identification of segments 识别细分市场Illinois Tool Works 伊利诺斯工具厂image pricing 形象定价imitative positioning 模仿定位imitative strategy 模仿战略impact evaluation 影响评估impersonal sources 非个人的信息来源implementation and control of marketing programs 营销计划的执行和控制implementation 实施improvements in or revisions of existing products 现有产品的改良或修正impulse buying 冲动购买impulse goods 冲动购买品incentives 激励income 收入increased penetration strategy 增加渗透战略indirect costing profitability analysis 间接成本盈利性分析individual brand 个别品牌individual value 个人价值industrial goods & services 工业产品和服务industrial goods channels 工业品分销渠道industry attractiveness 行业吸引力industryattractiveness-business position matrix 行业吸引力-业务地位矩阵industry dynamics 产业动态industry evaluation 产业评估industry evolution 产业演变inelastic 缺乏价格弹性influences 影响者info-communications industry 信息通信行业infomercials 商业信息广告information age 信息时代information search 信息搜集information technology 信息技术information 信息informative 告知性的ingredient 成份in-home personal interview 个人家庭访谈in-house use tests 内部使用测试innovation 创新innovativeness 创新性installation 设施in-store display 店内展示in-store positioning 店内布局in-store promotion 店内促销intangibles 无形integrated marketing communication plan (IMC) 整合营销传播计划integration of perception 感知整合integration 整合Intel 因特尔intensity of market position 市场地位的集中程度intensity 集中程度intensive distribution 密集型分销interactions across multiple target markets 多目标市场间的相互作用interactive media 交互式媒体interest rates 利率internal data sources 内部数据来源internal marketing 内部营销internal organizational structure 内部组织结构international advertising 国际广告international channels 国际分销渠道international division 国际分部international marketing国际营销international organizational design 国际组织设计internationalization of services 服务的国际化introductory stage of product life cycle 产品生命周期的推出阶段inventory level 库存水平investor relations advertising 投资关系广告issue advertising 观点广告jobbers 批发商Johnson & Johnson 强生joint ventures 合资jury of executive opinion 行政管理人员群体意见法just noticeable difference (JND) 恰巧注意到的差异just-in-time (JIT) management system 准时制管理体系just-in-time purchasing arrangements 及key account management 主要客户管理key accounts 关键客户key benefits 核心利益key environmental issue identification 确定主要的环境问题key variables 关键变量key/house accounts 关键/机构客户laboratory tests 实验室测试leapfrog strategy 蛙跳战略learning hierarchy 学习层级结构legal services 法律服务legislation 立法legitimate power 法定权level of compensation 酬金水平level of technical sophistication 技术的复杂程度Levi Strauss 李维·史特劳斯Levi's 列维斯（全球最大的牛仔服制造商）lexicographic model 词典编纂模型lifestyle 生活方式limited-service wholesalers 有限服务的批发商line extension 产品线扩展line filling 产品线填充line stretching 产品线延伸list price 订价Loyd's of London 伦敦劳埃德保险公司localization strategy 本地化战略location pricing 场所定价location 位置lodging 房屋出租logistical alliances 后勤联盟long-term memory 长期记忆lost customer 失去的顾客Louis Vuitton 路易·威登（法国著名时尚品牌）low-contact service system 低接触服务系统low-cost defender 低成本防御型low-cost position 低成本地位low-involvement hierarchy 低参与程度层级结构macro risks 宏观风险macro-environment 宏观环境macro-segmentation 宏观细分mail-order retailers 邮购零售商maintaining market share 保持市场份额maintenance strategy 保持战略management overhead 管理费mandatory adaptation 强制性适应manufacturer brand 制造商/全国性品牌manufacturers'agents/representatives 生产商的代理商/销售代表manufacturers' export agents (MEA) 制造商出口代理manufacturers' sales offices/branches 生产商的销售办事处/分支机构manufacturing process 制造过程manufacturing 制造业market aggregation strategy 整体市场战略market attractiveness factors 市场吸引力因素market attractiveness 市场吸引力marketattractiveness/business position matrix 市场吸引力/业务地位矩阵market circumstances 市场环境market demographics 市场人口分布/统计特征market dimension 市场量度market entry strategies 市场进入战略market exclusion 市场排斥market expansion strategy 市场扩张战略market factors 市场因素market followers 市场跟随者market growth rate 市场增长率market hierarchy 市场等级market inclusion 市场纳入market leaders 市场领导者market measurement 市场测量market opportunity analysis 市场机会分析market oriented 以市场为导向的market position factors 市场地位因素market positioning analysis 市场定位分析market potential measurements 市场潜力测度market research 市场研究market segment 细分市场market segmentation 市场细分market share 市场份额market targeting 目标市场选择market 市场marketability 市场开拓能力market-entry strategies 市场进入战略marketing action plan 营销行动计划marketing audit 营销审计marketing channel 营销渠道marketing codes of conduct 营销行为规范marketing communication 营销沟通/传播marketing concept 营销观念marketing control 营销控制marketing decision support systems (MDSS) 营销决策支持系统marketing environment audit 营销环境审计marketing flows and functions 营销过程和职能marketing function area audit 营销功能领域的审计marketing implications of 对营销的影响marketing information system 营销信息系统marketing institutions 营销机构marketing management 营销管理marketing message 营销信息marketing mix 营销组合marketing policy 营销策略marketing productivity area audit 营销生产力领域的审计marketing program components 营销计划内容marketing program 营销计划/方案marketing relationship 营销关系marketing research 营销研究marketing strategy 营销战略market-management organizational structure 市场管理组织结构mark-up price 产品/溢价价格Marlboro 万宝路Marriott Hotel 万豪酒店mass-market penetration strategy 大规模市场渗透战略mass-market strategy 大市场战略matrix organizational structure 矩阵组织结构Mitsubishi 日本松下电子mature conformists 成熟的随大流者mature markets 成熟市场mature stage of product life cycle 产品生命周期的成熟阶段McDonald's 麦当劳McDonnell Douglas 麦道公司MCI电讯公司（前世界通信公司）MDSS (Marketing-Decision Support System) 市场决策支持系统measurability 可测度性measure or index 测量指标measurement criteria 计量标准media audiences 媒体受众medical and health services 医疗卫生服务Medico Containment Servicesmemory of consumers 消费者记忆Mercedes-Benz 梅赛德斯-奔驰Mercer Management Consulting 美国美智管理顾问公司merchandising 推销merchant middlemen 国内贸易中间商merchant wholesalers 商业批发商message structure 信息结构Michael Porter 迈克尔-波特micro risks 微观风险microsegmentation 微观细分Miller Tyding ACT, USA 米勒·泰丁法案minging 矿业Minnesota Mining and Manufacturing Company (3M) 明尼苏达矿业和制造公司Minolta 美能达miscellaneous sources 多方面来源mission 宗旨missionary selling 推销式销售Mitsubishi Heavy Industries 三菱重工modified rebuy 调整再购mono segment positioning单一细分市场定位Monsanto 孟山都农业生物技术公司moral appeals 伦理/道德诉求morals 道德Motorola 摩托罗拉multichanneldistribution 多渠道分销multidimensional scaling 多维等级法multilevel selling 多级销售multinational corporations (MNCs) 跨国公司multiple test markets 多测试市场multiple-brand strategy 多品牌战略multiple-factor index 多因素指数法multisegment positioning 多重细分市场定位mutual trust 相互信任national account management 全国性客户管理national market 国内市场National Semiconductor 美国国家半导体公司natural products 天然产品NEC 日本电子Nescafé 雀巢咖啡Nestlé雀巢net sales 净销售额network computer (NC) 网络计算机new business selling 新业务销售new buy 购入新产品new entrants 新进入者new markets 新市场new materials 新材料New Prod screening model 新普罗德筛选模型new product lines 新产品线new products 新产品new-product development 新产品开发new-product ideas 新产品创意Newsweek 《新闻周刊》new-task buying 全新采购new-to-the-world products 世界性新产品niche penetration strategy 壁龛/机会市场渗透战略niche-market strategy 壁龛市场战略Nike 耐克Nissan 尼桑no-brand brand name 无品牌的品牌名称no-frills product 无虚饰产品noise in communication system 传播系统中的噪音non-financial rewards 非物质性奖励措施non-probability sampling 非概率抽样non-profit organization 非盈利组织non-store retailing 无店铺零售业number of stock-outs 迟滞数目object-and-task method of promotion budgeting 目标-任务促销预算法objectives and strategy area audit 目标与战略领域的审计objectives 具体目标observation 观察法occupancy costs 房屋占用成本occupation/position 职业/职位odd pricing 奇/余数定价法OEM (original equipment manufacturer) 原始设备制造商overall quality 总体质量off-invoice discounts 发票之外的折扣offsets 抵消交易Omega 欧米加on-air testing 广播测试OPEC (Organization of Petroleum Exporting Countries) 欧佩克（石油输出国组织）opening relationships 建立关系operating supplies 生产供应品operational excellence 运作管理水平opinion leaders 意见领导者opportunity cost 机会成本opportunity identification 机会识别opportunity/threat matrix 机会/威胁矩阵order cycle time 订货周期order processing 订单处理organizational level 组织层次organizationalrequirement planning 组织需求计划organization area audit 组织领域的审计organization buying center 组织采购中心organizational customer 组织顾客organizational direct selling 组织直销organizational markets 组织市场organizational purchasing 组织采购organizational structure 组织结构outdoor enthusiasts 户外运动爱好者out-of-home media 户外广告媒体overall cost leadership 全面成本领先overheads 日常开支overseas direct investment 海外直接投资ownership of new product 新产品所有权packaging 包装panel of experts 专家小组parentage 渊源parties involved 交换中的各方payment terms 支付条款pay-off control 支出控制penetration pricing 渗透定价Pepsi-Cola 百事可乐perceived customer value 顾客感知价值perceived quality 感知到的质量perceived value 感知到的价值percentage of sales promotion budgeting method 销售额百分比促销预算法perceptions of consumers 消费者感知/理解perceptual (product) positioning 感知（产品）定位perceptual map 感知图perceptual organization 感知组织perceptual vigilance 感性的警惕performance dimension 业绩标准performance evaluation 业绩评估performance measures 表现/业绩测度performance objective 绩效目标performance standards 绩效标准performance 功能perish ability 非持久性personal selling 人员推销personal sources 个人的信息来源personnel development 人力资源开发persuasive 说服性的pharmaceuticals industry 医药行业physical (product) positioning 物理（产品）定位physical descriptors 物理变量physical distribution 实物分销Pillsbury 皮尔斯博瑞pioneers 先入者Pizza Hut 必胜客place utility 地点效用planning and control system area audit 计划与控制系统领域的审计point of sale information 销售点信息point-of-purhcase (POP) promotion 采购点促销point-of-sales (POS) data 销售点数据pontificator 保守派popularity 通用性population trends 人口趋势portfolio models for resource allocation 资源配置的资产组合模式position intensity 地位集中程度positioning 定位possession utility 拥有效用post-purchase dissonance 购买后的不协调post-purchase evaluation 购买后评估post-purchase/after-sal e service 售后服务potential advantages 潜在优势potential customer 潜在顾客potential market 潜在市场potential target market 潜在目标市场power in distribution 分销权力power of buyers 购买者能力power of suppliers 供应商能力predatory pricing 掠夺性定价法pre-empting scarce resources 先占稀缺资源preferential treatment 特惠待遇premiums 额外奖励present competitors 现有的竞争者presenting sales message 提供销售信息pre-test market research 测试前市场研究price discrimination 价格歧视price elasticity of demand 需求的价格弹性price fixing 价格设定price leaders 价格领导者price lining 价格排列定价法price promotion 价格促销price quotation 报价price sensitivity 价格敏感度price structure 价格结构price 价格price/earnings ration 价格/收益比price-off promotions 降价促销price-setting process 定价过程pricing adjustments 定价调整pricing policies 价格策略pricing 定价primary demand 基本需求primary sources 第一类/主要数据print media 印刷媒体private/for-profit organization 私营/盈利性组织PRIZM (Potential Rating Index for Zip Markets) 按邮政区划为基础的潜力等级指数proactive new-product development strategy 进取型新产品开发战略probability sampling 概率抽样problem formulation 界定问题problem identification 确定问题process management 过程管理Procter & Gamble (P&G) 宝洁公司product line 产品线product availability 产品的可获得性product category 产品类别product class 产品类别product decisions 产品决策product design 产品设计product development 产品开发product dimension or attributes 产品维度/属性product evolution 产品演变product features 产品特征product intent share 产品倾向份额product leadership 产品领导能力product life cycle (PLC) 产品生命周期product life cycle curve 产品生命周期曲线product line 产品线product manager audit 产品经理审计product offering 供应品product organizaiton of salesforce 按产品组织销售队伍product policies 产品策略product positioning 产品定位product quality 产品质量product scope 产品范围product space 产品位置product specifications 产品规格product systems 产品体系product type 产品类型product usage 产品用途product 产品product(ion)-oriented organization 产品/生产导向型组织production 生产product-line pricing adjustments 产品线定价调整product-management organizational structure 产品管理组织结构product-market entry control 产品－市场进入控制product-related behavioral descriptors 与产品相关的行为变量product's market characteristics 产品的市场特征product-use testing 产品使用测试pro-environment 环保profit impact of market strategy (PIMS) 市场战略的利润影响profitability analysis 盈利性分析profitability 盈利性/盈利能力profitable survivor strategy 有利可图的生存者战略project-company resource compatibility 项目与公司资源的协调性projectedprofit-and-loss statement 预计损益表projective tests 投影测试promotion decisions 促销决策promotion mix 促销组合promotion policies 促销策略promotion 促销promotional allowance 促销折让promotional effort 促销努力promotional pricing 促销定价promptness 及时性propector strategy 探索型战略prospecting for customers 寻找顾客psycho-graphics 心理统计特征psychological cost 心理成本psychological pricing 心理定价法public organization 公共组织public relations 公共关系public utilities 公共设施publicity 公共宣传pull strategy for control of distribution channels 分销渠道控制的拉式战略pupil dilation 瞳孔扩张purchase predisposition 购买倾向purchasing agent 采购代理purchasing contract 采购合同purchasing manager/agent 采购经理／代理purchasing power parity (PPP) 购买力平价指数push money/spiffs 佣金push strategy for control of distribution channels 分销渠道控制的推式战略qualifying prospects 审查潜在顾客资格quality dimensions 质量维度quality 质量quantity discount 数量折扣question marks 问题类questioning 询问法quotas 定额R & D expenditure 研究开发战略race and ethnic origin 种族和民族rack jobbers 供应超级市场的批发商radio 无线电广播rank ordering 排序rate of adoption 采购率rate-of-return/target return pricing 回报率/目标回报定价法rational appeals 理性诉求rationale 基本原理raw materials 原材料reactive and proactive responses 反应及前摄策略reactive new-product development strategy reactor strategy 反应型战略real estate 房地产rebates 回扣recall tests 记忆测试receiver 接收者reciprocity 利益互惠recognition ofproblem/need 发现问题/需求recognition tests 认知测试recreation 娱乐业recruitment and selection 招聘与选拔recycling of packaging 包装回收（利用）Reebok 锐步reference group 参照群体referent power 参照权refocus 巩固refunds 退款refusal to deal 拒绝经营regression analysis 回归分析法regulation 管制related/concentric diversification 相关/同心多元化relational VMSs 相关式垂直营销系统relative attractiveness of declining markets 衰退市场的相对吸引力relative marketpotential 相对市场潜力relative market share 相对市场份额reliability 可靠性repeat purchase behavior 重复购买行为repetition 重复repositionings 重新定位产品requirements planning 需求计划re-seller 中间商resident buyers 常驻采购员resourceallocation/deployment资源配置response strategies 反应策略response to communication 传播响应responsive strategy 反应型新产品开发战略responsiveness 响应性retail coverage strategy 零售范围战略Retail Index 零售指数retail outlets 零售店retail sales 零售额retailer co-operatives 零售商合作社retailer 零售商retailing trends 零售趋势Return on Equity (ROE) 权益回报率Return on Investment (ROI) 投资回报率Return on Net Assets (RONA) 净资产回报率reverse engineering 反向工程reward systems 奖励系统rivalry determinants 竞争决定因素rivalry 竞争对手Robert Miles 罗伯特·迈尔斯Rockwell 洛克威尔Rolex 劳力士Rolls-Royce 劳斯莱斯roster 名册salary 薪金sales agents 销售代理商sales analysis by customer 顾客销售分析sales analysis by order size 订货规模的销售分析sales analysis by product 产品销售分析sales analysis by territory 区域销售分析sales analysis 销售分析sales forcasting 销售预测sales force estimates 销售人员估计sales force size 销售队伍规模sales force 销售队伍sales forecasting 销售预测sales management 销售管理sales organization 销售组织sales performance 销售表现/业绩sales personnel incentives 销售人员激励sales personnel 销售人员sales planning 销售计划sales potential 销售潜力sales promotion 销售促进/促销sales territory 销售地区sales trends 销售趋势sales 销售额sales/price reduction 销售/价格下降sample design 样本设计sample size 样本大小sampling 抽样sampling 提供样品scale efficiency 规模效率scaled measures 比例测度scoring models 评判模型screening of ideas 创意筛选sealed bidding 招标Sears 西尔斯secondary sources 第二类/次要数据second-but-betternew-product development strategy 后者居上型新产品开发战略security 证券业segmentation and targeting 细分与目标选择segmentationcriteria 细分标准segmentation descriptors 市场细分变量segmentation 市场细分Seiko 日本精工株式会社（全球著名的打印机生产商）selective demand 选择性。
商务英语综合教程第一学期习题答案
Unit 1 Company Profile1. Translate the following Chinese terms into English. candidate patentindustry personnel registered trademarkcore competency domain nameintended market emerging marketheadquarter multinational corporationChief Executive Officer stakeholder2. Translate the following English terms into Chinese. 股本，股金总额股本，股金总额以人为本的解决方案以人为本的解决方案精于心简于形精于心简于形对客户的深入了解对客户的深入了解工业革命工业革命回收利用回收利用3. Translation: 宝洁公司始创于1837年，是世界上最大的日用消费品公司之一。
年，是世界上最大的日用消费品公司之一。
20072007财政年度，公司全年销售额达682亿美元。
亿美元。
在《财富》杂志评选出的全球在《财富》杂志评选出的全球500家最大企业中，排名第74位。
宝洁公司在全球80多个国家设有工厂或分公司，所经营的300多个品牌的产品畅销160多个国家和地区，其中包括美容护理、居家护理、吉列产品等。
每天，天，在世界各地，在世界各地，在世界各地，宝洁公司的产品与全球消费者发生着三十亿次亲密接触。
宝洁公司的产品与全球消费者发生着三十亿次亲密接触。
宝洁公司的产品与全球消费者发生着三十亿次亲密接触。
宝洁宝洁大中华业务区包括1988年成立的中国大陆分公司、年成立的中国大陆分公司、19871987成立的香港分公司和1985年成立的台湾分公司。
年成立的台湾分公司。
一九八八年，宝洁公司在广州成立了在中国的第一家合资企业－广州宝洁有限公司，从此开始了其中国业务发展的历程。
学术英语管理Unit课文翻译
业务营销化1 问街上一般的人什么是营销时,他们会告诉你那大概就是“卖东西的”;这从根本上说是正确的,但营销不是简单的销售行为,而是怎样做成的销售;我们都被全天候不间断营销所围绕,而我们每一个人都已经以我们自己的方式成了一名营销人;2 专家是怎么定义营销的呢根据美国市场营销协会,市场营销是一种组织职能,是为组织自身及利益相关者stakeholders n. 利益相关者；股东而创造、传播、传递客户价值,管理客户关系的一系列过程;3 根据世界市场营销协会对营销的定义,“核心的经营理念是指导通过交换来识别和满足个人和组织需要的过程,从而为各方创造出众的价值;”4 最后,英国特许营销学会说,“营销是有利地识别,预测,和满足顾客需求的管理过程”;5 如果我们只是看这三个定义的共性,我们可以看出,营销本质上in essence是：a 发现和给顾客他们所想要的和需要的东西, b通过做这些来获利;4Ps或5Ps营销策略6 密歇根州立大学Michigan State University的杰罗姆·麦卡锡Jerome McCarthy 教授在20世纪50年代写了一本书并且定义了4Ps营销策略,包括产品、渠道、价格和促销;这本书为这个星球上最古老的专业提供了一个清晰的结构,而这个结构成为市场营销的定义;7 为了更好地理解营销,你应该有你自己对术语的定义;例如,我认为营销是对产品的价格、分配、促销以及人员进行控制,满足顾客以获得利益;控制是个充满感情的词语,尤其在我们谈及控制人的时候;无论怎样,控制是很重要的,因为作为一名营销人员,我要控制市场营销的每一个工具并且操纵它们来使市场的影响力达到最大化;8 作为一名营销经理,我控制一个产品的形象、味道和触感;我控制我的产品应该要价多少;我在促销工具中操纵工具,希望吸引enticing消费者购买我的产品;下面便是被麦卡锡强调的4Ps营销策略;此外,我们加入了第五个P：人;人9 营销人员已经为“人”是否应该被包含以成为营销策略里的第五个P而争辩了很多年;但没有了人,营销便是无意义的,这是我为什么要把“人”加进去的原因;10 做得好的话,营销是以人们的希望、需求和欲望为中心;有时候,这些需要是物质的,例如有营养的食物和干净的水;有时候,这些需要是心理上的,例如留下深刻印象的需要;有时候,这些需要是社会性的,例如融入文化的需要或者被注意的需要;人们有无限多的理由以解释人们的行动,需求和行为;因此,有效的营销应该一开始就对顾客有一个深刻的insightful,adj. 有深刻见解的,富有洞察力的了解;11 然而,很少有营销员真的从顾客开始;为什么呢因为大多数的营销都开始于一些新产品的开发,但这些产品是可能或者不能面市的;“我们开发了一个更好的新产品,现在我们去找人来购买它吧”,这是通常的事件顺序;很简单,这就是为什么在美国80%的新产品都在它们的第一年就失败了;12 无论我们卖什么,那里都会有一些人会比另外的人更有可能想要购买;例如,作为一个不吸烟的人,那将是浪费时间和金钱来说服我购买你那个品牌的香烟;然而,如果我本来就是吸烟者,我可能对尝试一个我从来没有尝试过的新品牌很感兴趣;发现你理想的目标市场和了解所有你能够了解的为什么他们做他们所做的事情,这将帮助你决定一个最好的方式去以最大化的利润呈现你的产品;产品13 您的产品是可供出售或另一个人使用的任何东西;这包括产品的质量,材料选择,颜色/大小/气味scent/味道,以及产品的每个物质方面;这也包括产品的包装例如,包装是要保护产品的还是要让人们可看到,产品的设计和制造,还有为了寻找更好方式去制造产品而进行的任何调查和发展;产品P涵盖了每一件能够用于发展的难以确定的或者不难确定的项目的东西;价格14 价格不仅仅是支付你的产品和效益的费用,它代表更多;价格传达了不少关于产品的东西和确定了质量的期望值;它也把观众分割segment为哪一些是有能力购买这个产品的和哪一些只是希望他们能拥有的;最后,价格甚至传达了你应该怎样消费这个产品; 15 即使一个知名品牌established brand可以要价的也会是很多或好少;例如,大众辉腾是一个失败,因为大众辉腾已经花了十年来传递给我们一个信息“人们的车不应该那么贵”;类似的例子,保时捷914以“穷人的保时捷”着称部分原因是由于其最低阶层的价格,这个品牌注定要be doomed to失败;渠道16 渠道指的是在哪里和怎样销售你的产品,也可以表示为分配;要把这个P做好,你必须决定你是要在一个专有的精品店还是在一个大型的超市去销售你的产品你会让它广泛推广还是在少数几家商店销售呢那里有很重要的战略决定,这些决定会影响你的产品怎样被认知以及顾客所愿意支付的产品价格;17 例如,如果你在一家折扣商店买了一件博柏利大衣那会是多么的特殊呀一些产品开始是独家经销的,建立了他们品牌的声望,然后他们就会扩大分销;苹果的iPod 就是这样做的,它开始时是在苹果的实体店和网店独家销售的,而现在它已经可以大范围分销了;想一下你的质量期望值会怎样改变当你遇到廉价航空公司airlines时,例如瑞安航空公司和英国航空公司比较;渠道可以确定质量期望值;促销18 你选择的任何方式来推销你的产品在营销上称之为促销;这包括了任何形式的营销传播marketing communication,如广告、公共关系、促销、事件营销,也包括你做的任何的一对一销售;19 还有一个其他的P被定期地争论着,那就是“利润”;所有的商业公司都是为了盈利而经营的;利润是好的;有了利润,公司就能够支付它们员工更多的薪酬,就能够扩张他们的生意和雇佣更多的员工,就能够建立新的公司;获利是资本主义的capitalism生命线;20 有成千上万种方式可以增加获利;你可以销售更多产品,要价更高,拓宽分配渠道,收缩分配渠道,减少货物的材料成本而保持相同的价格,减少你所销售产品的数量而提高价格,又或者通过在世界更便宜的工厂生产产品来减少制造成本;。
商务英语Unit 5 参考答案
Unit 5 EmploymentPart I Business V ocabularyDirections:There are 10 incomplete sentences in this part. For each sentence there are four choices marked A, B, C and D. Choose the ONE that best completes the sentence. Then mark the corresponding letter on the Answer Sheet with a single line through the center. This part totals 20 points, two points for each sentence.1 Intelligence levels decline _____B_______, but change little over their working life.A honestlyB modestlyC rarelyD sharply2 Most people like to think that personality can change, particularly the more _______C_________ features such as anxiety, low esteem, impulsiveness or a lack of emotional warmth.A positiveB activeC negativeD passive3 People can be groomed for a job. Just as politicians are carefully _____B_________ through dress, hairstyle and speech specialists, so people can be sent on training courses, diplomas or experimental weekends.A repackedB repackagedC refinedD reset4 However, his employer told him that he must not come to work in a collar and tie to dive his 17-tonne lorry. If he did so, he faced the A .A sackB bagC packD package5 They wanted him to _______D_______ the company’s new image of casual clothing such as T-shirts or sweat shirts.A agree toB comply toC follow toD conform to6 His employer, Mr Yamago, believed that behavior like Mr Nishiura’s _______C_________ company discipline and corrupted morale.A undertookB underlinedC underminedD damaged7 When you enter a company, you_____B_______ your human rights.A sign onB sign awayC sign forD sign in8 Mr Nishiura is going to sue his employer for unfair _____C___________.A employmentB unemploymentC dismissalD job title9 There are always several fitness instructors _______A__________ to advise people and provide them with personalized fitness programmes.A on handB in handC by handD hand in hand10 The clubs aim to _______B_________ people of all ages and income groups.A attract toB appeal toC conform toD respond to11 The carrying vessel departed from Shanghai on February 28 and is _____D____in San Francisco on March 12.A because ofB becauseC due toD due12 We are pleased to advise you that the 500 dozen blouses under the above order_____B____ loaded onto the M.V. “Evergreen” on March 28,A areB wereC isD was13 We are now enclosing our commercial invoices in triplicate ____C______US$12,000.A ofB atC forD by14 This sum is payable by irrevocable letter of credit confirmed _____B_____ anAmerican bank.A inB withC underD on15 If you have any queries, please ______D_______ us.A contact withB to contact withC to contactD contact16Since the transaction is made _____C____ CIF basis, you are to ship the goods.A atB byC onD in17 In our letter of May 5, we made ____D____ clear that shipment is to be effected inJune.A youB themC thatD it18 Please make every effort to get the goods ____C_____ immediately.A to dispatchB dispatchingC dispatchedD dispatch19 We have shipped your order on board M/V, which sails _B__ your port tomorrow.A atB forC toD from20 After inspection, we found five cartons ______A________.A damagedB to damageC damagingD damagePart II Phrase TranslationDirections:Directions: There are 20 Chinese phrases in this part. You are required totranslate them into English and write down your translation on the Answer Sheet. This part totals 20 points, one point for each phrase.1星座 astrological sign2家庭背景 family background3婚姻状况 marital status4血型 blood type5缺勤记录 absentee record6智力水平 intelligence level7新闻发言人 press officer8新闻发布 press release9年度报告 annual report10公司宣传资料 company literature11着装要求 dress code12营销部 marketing department13人权 human rights14不公平解雇 unfair dismissal15年终奖金 end-of-year bonus16员工流失率 staff turnover17社交活动 social activity18以客户为中心的文化 customer-oriented culture19业绩记录 track record20商机 business opportunityPart III Sentence TranslationDirections: There are 10 sentences in this part. You are required to translate them into Chinese and write down your translation on the Answer Sheet. This part totals 20 points, two points for each sentence.1. Most people like to think that personality can change,particularly the more negative features such as anxiety, low esteem, impulsiveness or a lack of emotional warmth.大多数人认为性格是可以改变的，特别是像焦虑，缺乏自尊，冲动或感情上缺乏温暖这样更负面的特征。
商务英语实训教程下册 Unit 13 Corporate Meeting教师参考_OK
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11. merger [mə:dʒə]
例句1：I interviewed you in Shenzhen about the enterprise merger. 我曾在深圳就企业兼并的事采 访过您。
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【文本翻译】
公司会议
每一家公司每年都要召开股东大会来进行
董事的更换选举。一年当中, 公司还要召开其他
会议来征得股东们对公司某项提议措施的同意，
比如公司股本是否增减、公司章程是否修订或
者公司是否合并等。年度股东大会有具体的法
定要求，必须发布会议通知。在发布正式通知
的同时应当配发代理人的投票表格、回信地址
例句1：This conference in Cairo capped weeks of negotiations between the two parties. 这次开罗会议 圆满结束了双方几周以来的谈判。
例句2： The conference will now rise for dinner.
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在邀请函打印之前，必须复核其中的信息。 确认邀请函上的具体时间、地点以及发言 人的名称。没有人会因为邀请函上信息的 疏漏而愿意打电话向会议主办方咨询。
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New Words 词汇教学重点： 1.amendment [ə'mendmənt]
例句1：The amendment was rejected by 207 voters to 143. 这项修正案以207票对143票被否决。
商务英语综合教程(第二版 下册)Unit 13 International Marketing Re
marketing strategies: 营销策略
Notes
2. International marketing research is necessary in order to decide which foreign markets to enter and the best mode of entry (exporting, licensing, joint ventures, etc.) to each nation. exporting, licensing, joint venture: 出口、许可证以及合资经营，这 些都是进入国际市场的方式。其他进入的方式还包括：使用代理 或分销商、建立国外分支机构或子公司、设立独资企业等 。
4.There is nothing direct to show that he is guilty of the crime. So far all the evidence is only _______.
Exercises
5.It was very _______ of you to tell her about your pay raise when she has been unemployed since last year.
according to refer to take sth. into consideration regard sb./sth. as rather than tend to do bid conversely artificial restore
1.But________, music may also distract or annoy some workers.
商务英语选读(泛读本)答案(第2版)
Key to ExercisesPart One World Famous Economists世界经济学大师Unit 1The Biography of the W orld Famous Economist----John Maynard Keynes世界著名经济学家----约翰•梅纳德•凯恩斯I. (Omitted)II.1. b 2. h 3. f 4. i 5. a 6. j 7. d 8. c 9. e 10. gUnit 2Biography for the World Famous Economist---Milton Friedman世界著名经济学家----弥尔顿•弗莱德曼I. 1. American economist, the University of Chicago,2. A Monetary History of the United States,3. Research on consumption, strong support for free markets,4. His scholarly research on consumptionII. 1. Important and meaningful, 2. Entire, total, 3. Useage, 4. The least amount of money a worker can legally be paid, 5. Wavering, change, 6. To get rid of, 7.Financial, 8. Purchasers, customersUnit 3Biography for the World Famous Economist-Paul Samuelson世界著名经济学家----保罗•萨缪尔森I. 1.a 2.d 3.d 4.a 5.bII. 1. 货币主义(强调货币供应是物价水平和经济活动的根本原因)2.通货膨胀3.开辟，倡导4.精确的；准确的；确切的5.当代的6.影响，作用Unit 4Biography for the World Famous Economist------- Adam Smith世界著名经济学家----亚当•斯密I. 1.d 2.a 3.d 4.c 5.dII. 1.efficient, orderly, precise 2. Solid 3. Interruption 4. Personal gain 5. Active for change 6. Assistance 7. Defending and promoting 8. Base, knowledge of workUnit 5Biography for the World Famous Economist--------- Karl Marx世界著名经济学家----卡尔•马克思I. 1.c 2.d 3.c 4.c 5.dII. 1. Revolutionary 2. To drive out 3. To try to make it through 4. All the time5. To take advantage of6. To destroy7. A speech in praise of someonePart Two Business Communication商务沟通Unit 6Elements of Communication沟通的要素Ⅰ. 1. Source in the text is a communicator who is initiating action.2. The following should be taken into consideration in defining audience:a. What will make them support you?b. Is their attitude toward your proposal positive, neutral, or negative?c. How are they likely to perceive you?d. Are there hidden audiences you haven’t considered?3. There are 7 categories in any business communication situation: the source,audience, goal, context, message, media, and feedback.4. First of all, we should consider what message will achieve our goal with theaudience. We should then have an idea about how much information they need, what doubts they’re likely to have, how our proposal will benefit them and how to make our message convincing and memorable.5. We could convey our message to each audience by either speaking, writing,calling, sending E-mail, sending a memo, meeting, faxing, producing a videotape, or hold a press conference.6. We should seek our audience’s understanding at every stage of thecommunication and give them an opportunity to respond. Communication is not an act, but a process. Our message provokes a response, which requires another message from our audience. In this way we know what they think and can modify our message accordingly.II. 1. b 2. d 3. i 4. g 5. e 6. j 7. f 8. a 9. c 10. hUnit 7Who Are Y ou as a Communicator 作为沟通者的角色I. 1. Aristotle spoke directly in his book “Rhetoric”, three essential qualities ofsuccessful communication. They are: logos, pathos, and ethos.2. Pathos plays a major role in every interaction in a business setting. For example,we are more likely to help out a colleague we like; we work harder for a boss who we feel respects and counts on us and we’ll probably promote a competentfriend instead of a talented competitor whom we vaguely distrust.3. They are always making judgments about whether their leaders are decent people,worthy of support and respect and whether their leaders are working for a larger purpose than their own short-term interest.4. Without an understanding of human nature which can come only from a broadbase of knowledge and experience, the manager will get nowhere no matter how well they have commanded communication theory or public relations tricks. This important point has been proved by current experience in teaching and practicing business communication.5. These interests not only give business people something to talk about at the nextoffice party, but they also help you grow as a whole person. The ability to engage in informed conversation about someone else’s interests can establish rapport and increases willingness to grant you credibility on your own turf.6. I think the author will discuss the qualities of effective communication in detailnext because he mentions in the end that “Good communicators are good listeners”, and as we all know to be a good listener is one of the qualities of an effective communicator.II. 1. h 2. a 3.e 4. b 5. i 6. c 7. g 8. d 9. 7 10. fUnit 8Business Internet商务互联网I. T F F F TII. at out in, to to, afford profitable with to, of Through search, on-line for, toUnit 9Know the Big Four Communication Initiatives四大策略实现沟通无极限I. 1. Problems: it has a terrific concept, but doesn't know how to articulate itconcisely./has difficulty sharing that excitement with key audiences.Solution: find the benefits and differentiators and consolidate them into three key messages that clearly explain the company's goals and offerings.2. This news release will also become an inexpensive piece of marketing collateralto distribute to key customer and investor targets.3. It is critical for a company to establish a reputation.Content: a list of key characteristics, accomplishments, financials and personnel.4. well-prepared: provide significant benefit to the company with each interview.ill-prepared: cause major damage to a company's sales and marketing efforts.II. 1. g 2. e 3. j 4. f 5. h 6. d 7. b 8. a 9. c 10. iUnit 10E-Newsletters: The Hottest New Marketing Tool电子业务通讯――炙手可热的营销工具I. 1. b 2. c 3. d 4. a 5. c 6. dII. 1. combine 2. consistent 3. subscribed 4. offered 5. regardless of6.reference7. permission8. retains9. charge 10. options 11. favorable12. efficiencyPart Three Business Culture 商务文化Unit 11Business and Culture 企业与文化I. 1. F (The success of your company abroad will depend on both the employee’ssensitivity and responsiveness to a new cultural environment and his ownjob-related expertise.)2. F (It’s not usually equally the case. The success depends on how effectivelyhe/she can exercise his/her skills in a new cultural environment.)3. T4. T5. T6. T7. F (Everyone has a culture, regardless of where they were born, raised, educated,and civilized. People are with cultures of their own--- interesting, diverse, richand different from each other. )8. T9. F (Culture can and does have an enormous influence on human biology. Themost striking example can be seen in that men in their third decade of life now weigh substantially more than their grandfathers did and are, on average, several inches taller.)10. TII. 1. h 2. f 3. e. 4. g 5. c 6. b 7.d 8. a 9. j 10. iUnit 12Recognize Cultural Differences 认识文化差异I. 1. It’s because most of the time our business partner encode their message using theassumptions of their own culture whereas we often decode their messageaccording to the assumptions of our culture.//We can avoid such kind ofmisunderstanding by improving intercultural sensitivity and recognizing andaccommodating cultural differences.2. Culture context is the pattern of physical cues, environmental stimuli, andimplicit understanding that convey meaning between two members of the same culture.3. When communicating across cultures, you can keep your messages ethical byapplying the following four basic principles: a) Actively seek mutual ground. b) Send and receive messages without judgment. Both parties must trust one another. c) Send messages that are honest. d) Show respect for cultural differences.4. Executives from Latin America and Asia see time as more flexible. They believemeeting a deadline is less important than building a business relationship.5. Because the simplest hand gestures change meaning from culture to culture.Don’t assume that someone from another culture who speaks your language has mastered your culture’s body language.6. Recognizing cultural differences helps us avoid sending inappropriate signalsand correctly interpret the signals from others. It’s an important step toward improving intercultural sensitivity.// No. Being aware of cultural differences is only the first step in improving our intercultural communication. We need to balance cultural awareness with cultural flexibility. To communicate across cultures successfully we must be able to accommodate these differences without judging them and without the human tendency toward ethnocentrism.II. 1. f 2. h. 3. i 4. b 5. c 6.j 7. g 8. a 9. e 10. dUnit 13Avoiding Culturally Related Business Blunders 中美商业文化差异一瞥I. 1. If we don’t understand cultural differences we won’t be able to succeed ininternational business and to be good citizens of the international community.Therefore we should not only learn to honor and respect our own cultures butalso to develop an appreciation, tolerance, and respect for others’ cultures.2. It is very important to create an environment of mutual understanding andrespect through our attitude and actions. Thus our blunders are usually met with understanding and forgiveness. To show some knowledge of local culture willalso help to establish a positive mood as negotiations begin.3. Status. For example people in the United States show respect by addressing topmanagers as “Mr. Billings”or “Mrs. Heinrichs”. However status is very important in China. In addressing businesspeople, the official title of each person should be used, such as Chairman, President, or Manager. If a Chinese thinks that he or she is not respected, most likely, negotiations will not be successful.Chinese “Y es”versus American “Y es”. For example, if an American business person wants to make an appointment with an associate, he/she will call the individual, and they will agree on a date and time for the meeting. If a conflict should arise and the person is unable to keep the appointment, then he/she will call and make other arrangements. All is understood when an American says “yes.”In the same situation, saying “yes.”doesn’t mean that a Chinese will meet at the agreed time and place. The Chinese is saying “yes.”, he/she likes and respects you and, therefore, wants to please you. If you understand this you will know that he/she may or may not be at the meeting. If he/she is not, youwill not be offended but will continue in your efforts to meet with him/her until you establish a time when he/she is free to do so. Then, you can conduct the business that is important to both of you.4. American desire for agreement on specific terms while Chinese tend to agreefirst on general principles. American is interested in short-term goals while Chinese in interested in long-term goals.5. Y es, there is. American lack patience and has a great interest in profits whileChinese make great efforts to establish an everlasting business relationship and focus on the future potential business dealings.II. 1.e 2.j 3.i 4.g 5.c 6.a 7.d 8.b 9.f 10.hUnit 14Negotiating with People from Different Backgrounds如何与来自不同文化背景的人谈判I. 1. T2. F (the size of their entourage)3. F (Y ou don’t ask directly but just to express your wish to the organizer. )4. F (between Japanese business people)5. F (It is.)6. F (It’s fine for people of all ages.)7. F (Australia)8. T9. F （French ）10. TII. 1. f 2. g 3.i 4.e 5.b 6.a 7.j 8.c 9.d 10.h Unit 15Tough Negotiator Takes Control 谈判强手占上风Ⅰ. 1. This relatively short time was sufficient to establish his authority and position as a busy man and to put the other party on edge with impatience.2. Dr. Park made psychological use of the venue of the meeting. Anyone, ofcourse, is more comfortable on his home turf. Expert negotiators advise thatyou insist on meeting at your office, or at least upon alternating meetinglocations.3. Dr Park established himself as the authoritative figure in the room.4. Because he wanted to show an attitude of calm, unhurried confidence.5. a. Notified the other party that most of our desires were not merely unacceptable,but impossible.b. Obliged the other party to negotiate preliminary with a clerk in a differentdepartment before completing the discussion with him.c. Made time his ally by refusing to see the other party for more than two or threehours during the week, after they had expended enormous time and money tomeet in a place convenient for him.d. Disciplined his negotiating team to do nothing not expressly requested andguided by him.II. 1.e 2.h 3.g 4.f 5.a 6.i 7.j 8.b 9.d 10. cUnit 16A Better Way to Bargain 教你谈判高招I. 1. F 2. T 3. T 4. T 5. T 6. F 7. T 8. FII. 1. negotiating 2. concession 3. absolute 4. established 5. alternative 6. revealed 7.complex 8. commerce 9. loan 10. certifying 11. approved 12. proposalPart Four Business Management 企业管理Unit 17Business and Social Responsibility 企业与社会责任感Ⅰ. 1. b 2. d 3. c 4. d 5. a 6. bⅡ. 1. benefit 2. legal 3. improving 4. implemented 5. fair 6. shunned7. patronize 8. rewarded 9. monitor 10. boycott 11. pressure 12.charitiesUnit 18Forms of Business Ownership 企业所有制形式Ⅰ. 1. three; a sole proprietorship, a partnership and the corporation structures2. everything; opinion3. share4. expertise5. state, separated6. run; theboard of directors; 7. capital, profits 8. risk; createⅡ. 1. c 2. e 3. a 4. k 5. d 6. f 7. h 8. b 9. g 10. i 11. l 12. jUnit 19Doing Good Means Doing Well, Too有益于社会便有利于公司Ⅰ.1. T2. T3. F (you don’t have to do.)4. F (A little something youdo with heart and sincerity may go a long long way.)5. TⅡ. 1. initiative 2. entities 3. Shareholders 4. profitable 5. abide by6. ethical7. discretionary8. clear-cut9. image 10. ad hocUnit 20CEPA --- A Special Arrangement Abiding by International PracticesCEPA---一个遵循国际惯例的特殊安排I. 1. 273 types of products.2. On January 1, 2004.3. With CEPA, 90% of Hong Kong domestic exports to the Mainland can enjoyzero tariffs. Also, CEPA opens up 18 service industries to Hong Kong companies. More important, CEPA provides long-term opportunities for Hong Kong people to establish business or work on the Mainland.4. The high IP value industries are knowledge-based and would not be massive inscale.5. To take the advantage of its intellectual property rights protection, free tradeand investment environment and reputation in cosmopolitan design.Ⅱ. 1. capitalized on 2. interlock 3. liberalization 4. emerged 5. penetration6.high-end7. proprietary8. distribution9. Accessories 10.cosmopolitanTransportation 运输Ⅰ. F T T T TII. for to up, as in around besides, in on, from, to aboard away, from on, ofPublic Relations 公共关系Ⅰ. 1. c 2. d 3. a 4. c 5. b 6. bⅡ. 1. vacuum 2. taxed 3. trust 4. cooperated 5. vigilant 6. giant7. campaign 8. proceed 9. committed 10. reputation 11. Evaluation12. valued 13. instructed 14. principle 15. recycle16. protect 17. radius 18. charitablePart Five Leadership 领导艺术Unit 23The Job of a Manager 管理者的工作Ⅰ1.d 2.b 3.d 4.b 5.c 6.dⅡ1.precisely 2.score 3.interpret 4.objective 5.striving 6.assigned7.delegated 8.motivation 9.promoted 10.ranging 11.convinced12.developUnit 24Leadership 领导的艺术Ⅰ. 1. d 2. a 3.b 4.d 5.a 6.dⅡ.1.emerges 2.swift 3.dimension 4.predominate ply with 6.heed7.depends 8.according to 9.involving 10. participate in 11.specific12.by contrastUnit 25Depression in the W orkplace is Costly 工作场所精神不振，代价高昂I. 1.c 2. a 3. d 4. c 5. d 6. dII. 1. suffer 2. bewilder 3. approach 4. productivity 5. alike 6. competent 7. claim8. various 9. available 10. induced 11. flexible 12. ResourceUnit 26Emotional Intelligence Becoming Key in Today's W orkplace情商开始在工作中崭露头角I. 1. F 2. T 3. T 4. T 5. F 6. T 7. F 8. F 9. T 10. TII. 1. differentiate 2. subordinates 3. specialize 4. aware 5. viewed 6.excelled 7. behavior 8. valuable 9. intuitive 10. empower 11.assessments 12. negative 13. counting 14. professional 15. strength 16.facilitiesUnit 27Keeping Employees Interested in Y our Message 如何让员工关心公司I. 1. T 2. F 3. T 4. T 5. T 6. F 7. T 8. TII. 1. conference 2. coordinated 3. perceive 4. commit 5. issue 6.appreciated7. involved 8. encompass 9. due 10. response 11. scheme 12. Overall Part Six Finance 金融业务Unit 28Foreign Exchange 外汇I . 1. The major problem associated with international trade is the problem of whichcurrency to use in international commerce.2. If a trader makes a deal that is going to be paid in a foreign currency,the traderwill receive less value for the goods than he originally thought; extra profit could be made if the foreign currency increases in value.3. One way is to include the estimated cost of the currency change into the dealto protect against potential loss. Banks may also be willing to assume the risk of currency fluctuations with foreign currency letters of credit.4. A hedge is a contract that provides protection against the risk of loss fromcurrency fluctuations.5. Forward market hedge, money market hedge and options marketII. 1. money in a foreign currency.2. a person who buys something.3. the right to sell a friend quantity of a commodity, currency or security at acertain price and on a certain date.4. a person or an organization that earns money by buying goods and selling themat a profit.5.to buy a commodity, share or invest otherwise at a fixed price for futuredelivery to protect oneself against loss caused by a possible change in price.6.the right to buy a fixed quantity of a commodity, currency or security at acertain price and on a certain date.7. a person or an organization that sells.8.the rising and falling or changing of prices.9. a foreign currency rate is locked by buying a forward contract at the time thetrade agreement is made.10. market for short-term debt instruments, a practice of investing at a fixed pricefor future delivery to protect oneself against loss caused by a possible change in price.11. unit of money in the Federal Republic of Germany.Unit 29What is Foreign Exchange 什么是外汇Ⅰ. 1. The day that sees the arrival of single world currency will also witness the disappearance of foreign exchange business.2. The foreign exchange dealers trade foreign exchange (foreign currency only)between banks.3. A currency, whether in foreign exchange or bank notes, is usually calledconvertible if the person holding it can convert it freely into another currency.4. It’s because of the exchange regulations of the United Kingdom. It recognizedonly external, or non-resident, convertibility. Until 1979, this was still the case with the United Kingdom.5. World trade and the cross-border money and capital movements resulting formfinancial transactions are the basis of foreign exchange dealings. The observation of the French economist Gaétan Pirou shows that foreign exchange deals spring from “the coexistence between the internationalism of trade and nationalism of currencies”, thus aptly describes at least the original motive of this “métier”.Ⅱ. 1. 所有可以在国外支付的以外国货币表示的债权2. 外币汇票或支票3. 外汇4. 外汇管制规定5. 有明显的区别6. 可兑换性7. 经常项目（货物和服务）交易8. 纯粹金融性交易9. 受到一定程度的限制10. 完全可兑换Unit 30Double-edged Sword of RMB Exchange Rate Stability人民币汇率稳定性的利弊I. 1.D 2. A 3. D 4. C 5.D 6 BII. 1. mechanism 2. value-added 3. rosy 4. hampered 5. aggravating6. innovation7. Tertiary industries8. manufacture9. technologicalcontent 10. is capable of 11. fillipUnit 31RMB Gets Wider Use across Region 人民币正健步走向海外I. 1. The biggest Chinese holiday season comes.2.Overseas travels by Chinese and their spending.3.Through tourist spending and border trade.4.No.5.omitted.6.Because of the huge amount of tourism spending that Hong Kong can receivefrom the mainland.7.In Laos and Mongolia.8-10. omitted.3. h4. j5. i6.b7. e8. d9. a 10. cTips to Ensure Protection of Credit Cards 安全使用信用卡提示I. 1. There is a recent credit card data breach in the United States.2. It is in its starting period.3.The breach may have allowed hackers access to 40 million credit card accounts.4.Visa, MasterCard, American Express and Discover accounts.5.Just in case that through an honest mistake, that a store should add an extra zeroto a transaction.II. 1. marginal 2. in the wake of 3. breaches 4. fraud 5. hacking 6. debit7. liability 8. unsolicited 9. transaction 10. vendorUnit 33Buy and Build Decision收购与创建决策I . 1. It’s mainly about the reasons for buying and building a company in FDI2.The large privatization programs.3.It avoids the problems caused by start-up; it’s easy to finance; it will notincrease the market capacity.4.The difficulty of transferring resource to a foreign operation or acquiring thatresource locally for a new facility;5.Personnel. Because the local labor market may be tight.6.Acquisituon enables it to avoid the risk of depressed prices and lower unit salesper producer7.Because foreign investments frequently are made where there is little or nocompetition.8.Because they fear lessening competition or market dominance by foreignenterprises.9.Personnel and labor relations may be poor and difficult to change, ill will ratherthan good will may have accrued to existing brands, or facilities may beinefficient and poorly located in relation to future potential markets.3. j,4. b,5. h,6. g,7. i,8. f,9. d, 10. eCommon Stock and Preferred Stock 普通股与优先股Ⅰ. 1. d 2. c 3. c 4. c 5. a 6. bⅡ. 1. issued 2. Charter 3. spell out 4. entitled 5. merges 6. dissidents7. bring in 8. guarantee 9. distributed 10. reinvested 11. speculate12. security 13. preferential 14. liquidate 15. cumulative16. claim 17. declared 18. privilegesUnit 35Markets Hit New High; Steel Stocks Shudder 市场再创新高，钢铁股票紧缩I. 1.A 2.D 3. A 4. B 5.D 6. BII. 1. fell against 2. rise 3. red 4. solid 5. blue-chip 6 validation7. gloomy 8. sagged 9. tumbled 10. consecutive 11. flat 12. S&P Unit 36Income tax unification postponed? 推迟所得税的统一？I. 1. A 2. A 3. B 4. C 5. D 6. DII. 1 submit 2.implement 3.unified 4. confirm 5.guarantee 6.reform7 identify 8.domestic 9.ask for 10.draft 11.impact 12.calls forHow Insurance W orks 保险的作用Ⅰ. 1. a 2. c 3. d 4. b 5. a 6. dⅡ. 1. premium 2. peril 3. coverage 4. pertinent 5. assume 6. damages7. incurred 8. converted 9. generate 10. income 11. invest12. run the risk of 13. speculative 14. potential 15. purchasing16. adverse 17. unaffordable 18. reimbursementPart Seven Marketing 市场营销Unit 38The Marketing Concept 营销概念Ⅰ. 1.d 2.c 3.b 4.c 5.a 6.a 7.d 8.dⅡ. 1.marketing 2.concepts 3.vital 4.facilitate 5.coordinating 6.altering7.pace 8.expedite 9.balance 10.integrate 11.systematic 12.respective13.characteristic 14.quality-oriented 15.specifies 16.adoptUnit 39Franchising 特许专营Ⅰ.Ⅱ.7. inhibit 8. associated 9. prefer 10. provideUnit 40Personal Selling 个人推销Ⅰ. 1. b 2. d 3. a 4. c 5. d 6. bⅡ. 1. flexible 2. triggered 3. prospect 4. generate 5. facilitate 6. rapport7. canvassing 8. remind 9. stimulate 10. execute 11. demonstrated12. ongoing 13. objections 14. competes 15. orderUnit 41Advertising 广告Ⅰ. 1.b 2.d 3.c 4.d 5.a 6.bⅡ.1. advertising 2.Spiraling 3.cynical 4.fragmented 5.dispose 6.sophisticated 7.tangible 8.mirror 9.derives 10.orient 11.allocate 12.distribution 13. retail 14.advisable 15.attitudeUnit 42He’s the Master of His Domain Name 他是域名的主人I. 1. T2. F (His real home is the virtual world of the Net.)3. T4. F(The demand for .com names is great.)5. F (Eric Lyons is his business partner.)6. F (for $100 two years)7.T8. F (The operation cost nothing to run.)9. T10.TII. 1. b 2.d 3. f 4. h 5.c 6.i 7.a 8.j 9. g 10.eUnit 43Foreign Franchises Advancing into China外国特许经销商向中国进军Ⅰ.1. b 2. a 3.d 4.c 5.a 6.cⅡ. 1. World Trade Organization (WTO)2. franchiser3. trial regulation4. chain store5. convenience store6. franchisee7. profit8. brand recognition9. fake brand10. Ministry of CommercePart Eight Economy and Problems 经济与问题Opportunity Costs and Marginal Costs 机会成本与边际成本I. F F T F T F T F F FII. societies around limit services produced resources production military sell walkUnit 45The Characteristics of Monopoly垄断的特征I. T T F T F T T T T TII. recognized response profitable competition monopoly serve prices turn reasonable possessUnit 46The Characteristics of Oligopoly寡头垄断的特征I. T F T F F T T F T TII. characterizes gain choice shares preserve increases runs benefit tendency alterUnit 47What Is Full Employment? 什么是充分就业?I. T F F T F T T T F TII. unemployment disagreement reduce labor rate policies higher threatens compete fullUnit 48Demand-Pull Inflation and Cost-Push Inflation需求拉动型通货膨胀与成本推动型通货膨胀I. T F F T F T F T T TII. demand increase power production satisfy output productivity wage profits triggerUnit 49European Economic Community欧洲经济共同体I. F T F T FⅡ. D D C B C A A C C BUnit 50Barriers to International Trade国际贸易壁垒I. F T F T FII. in to out on on,on,by On,to on,on between,from Under from,inUnit 51Technology Transfer 技术转让Ⅰ. T F T F FⅡ. to/toward over,with,with on/upon,over in,to of,for,to on/upon on,with with,to in,to Despite,asUnit 52The Profit Squeeze 油价上升，收益减少I. 1. The higher costs and the crimped consumer demand.2. Each US$10 increase clips worldwide economic growth by half a percentagepoint.3. It was 5.1 per cent.4. The fuel prices deterred buyers.5. Higher oil prices and lower consumer demandII. 1. crimped 2. squeeze 3. margins 4. futures 5. clipping6. inventory7. bite8. reining in9. consecutive 10. deterringUnit 53“Green Route” the Only Road for Business走绿色经济发展道路Ⅰ. 1. T2. F (seven times that of Japan and six times that of the United States )3. F (3 million square kilometers.)4. F (by developed countries)5. TⅡ. 1.habitable 2. hailed 3. barriers 4. imposed5. environmentally-friendly6. circular economy7. sustainable8. takes no account of 9. deductions 10. vowedUnit 54Self Promotion努力打造中国品牌Ⅰ.1. F （The label means no more than an origin, because most of the commodities bear a foreign brand name.）2. T3. F (20 per cent)4. T5. TⅡ. 1. labels 2. resorted to 3. cost-tailoring 4. guarantees 5. friction6. patent7. limit the dumping8. footwear9. outlets 10. clinched11. launchUnit 55China Strives to Meet WTO Challenges 中国迎战WTOI. 1. D. 2.D 3.B 4. A 5. C 6. D 7. BII. 1. conform 2. abolished 3. arduous 4. eliminate5. enterprises6. regulation7. compensation8. revisedUnit 56France Likely to Breach EU Budget Deficit Limits法国可能违背欧盟赤字预算限定I. 1. A 2.A 3. B 4. B 5. D 6. CII. 1. pledged 2. budget 3. takes her for granted 4. suspended 5. stripped6. deficit7. disciplined8. consolidated9. halt 10. utilize11. conservative 12. banking onUnit 57Software Developer or Customer: Who Owns the Rights所有权属谁, 软件开发商还是客户?I. 1. the ownership of intellectual property rights for the software.2.the relative power of the parties, the extent of new code, and the importance ofthe software to the customer's competitive position within its industry and the cost.3.the author of the software (the developer) owns the copyright in the source codeand the customer's use is under license from the developer.4.secure copyright ownership of any of the code.5.the loss of the competitive advantage; the subsidy of the second distributor'spurchase of a similar system.6.accumulated knowledge.7. a developer give customers ownership of the entire software code.8.expertise, reputation.II. 1. h 2. g 3. a 4. f 5. j 6.b 7. i 8. e 9. c 10. dUnit 58Coal Supply Shortage still Looming in China 中国燃煤供给不足仍令人担忧Ⅰ. 1. It may, at least in the short run, result in a damper on China’s economic growth.2. The purpose of drawing up a comprehensive plan is to level off the sharpswings in supply and demand of energy so as to ensure steady, long-term economic development.3. It cracked down on small, inefficient mines.4. They may have to shut down when they run out of coal.5. It plans the national economy, and it is the top economic planner.6. The first priority for the NDRC for the present is to ease the tightened coalsupply.7. The coal prices in China will probably go up.。
新职业英语市场营销英语Unit5 Personal Selling--Products
- 7 - 2020/3/10
Reading A
翻译
» Master Tip 1: Dig for sales opportunities. » Today, sales professionals need to uncover opportunities
themselves rather than wait for leads or for customers to come to them. The best performers recognize that even if there are many leads in their sales pipeline, they need to invest part of their time regularly in finding and developing new sales opportunities. Think of buyers as partners—partners who may be able to refer you to a steady stream of new business. Ask for a referral at the close of every sale. Contact individuals who have benefited from your products in the past. Become involved in organizations that may include prospective customers. In sales, it’s who you know that counts.
- 11 - 2020/3/10
Reading A: Task 2
零售行业领域中的专业英语词汇
零售领域中的专业英语词汇I. 销售和市场A. 销售1. 销售目标1)Sales target - 销售目标2)Sales quota - 销售配额3)Revenue goal - 收入目标4)Sales forecast - 销售预测5)Performance target - 绩效目标6)Sales expectation - 销售期望7)Sales target achievement - 销售目标达成8)Sales target tracking - 销售目标跟踪9)Sales target adjustment - 销售目标调整10)Sales target evaluation - 销售目标评估11)Sales target alignment - 销售目标对齐12)Sales target deadline - 销售目标截止日期13)Sales target progress - 销售目标进展14)Sales target planning - 销售目标规划2. 销售技巧1)Sales skills - 销售技巧2)Persuasion techniques - 说服技巧3)Negotiation skills - 谈判技巧4)Communication skills - 沟通技巧5)Closing techniques - 成交技巧6)Listening skills - 听力技巧7)Relationship-building skills - 建立关系技巧8)Problem-solving skills - 解决问题技巧9)Presentation skills - 演示技巧10)Product knowledge - 产品知识11)Objection handling - 处理异议技巧12)Time management skills - 时间管理技巧13)Customer service skills - 客户服务技巧14)Adaptability - 适应能力15)Resilience - 坚韧性16)Confidence - 自信心17)Empathy - 同理心18)Assertiveness - 自信果断19)Follow-up skills - 跟进技巧20)Feedback solicitation - 征求反馈技巧21)Relationship management - 关系管理22)Trust-building skills - 建立信任技巧23)Networking skills - 社交网络技巧24)Emotional intelligence - 情商25)Consultative selling - 咨询式销售26)Storytelling techniques - 讲故事技巧27)Value proposition - 价值主张28)Rapport building - 建立融洽关系29)Handling objections - 处理异议技巧30)Needs assessment - 需求评估3. 销售额1)Sales revenue - 销售额2)Revenue generation - 收入产生3)Revenue growth - 收入增长4)Revenue stream - 收入流5)Sales volume - 销售量6)Gross sales - 总销售额7)Net sales - 净销售额8)Sales performance - 销售业绩9)Sales figures - 销售数据10)Sales turnover - 销售额11)Sales target attainment - 销售目标达成12)Sales commission - 销售佣金13)Sales pipeline - 销售渠道14)Sales cycle - 销售周期15)Sales forecast - 销售预测16)Sales report - 销售报告17)Sales analysis - 销售分析18)Sales tracking - 销售跟踪19)Sales performance evaluation - 销售业绩评估20)Sales trend - 销售趋势21)Sales projection - 销售预测22)Sales target - 销售目标23)Sales quota - 销售配额24)Sales incentive - 销售激励25)Sales promotion - 销售促销26)Sales campaign - 销售活动27)Sales strategy - 销售策略28)Sales territory - 销售领域29)Sales commission rate - 销售佣金率30)Sales performance metrics - 销售业绩指标B. 市场营销1. 市场调研1)Market research - 市场调研2)Consumer behavior - 消费者行为3)Market segmentation - 市场细分4)Demographic analysis - 人口统计分析5)Target market - 目标市场6)Competitor analysis - 竞争对手分析7)Trend analysis - 趋势分析8)Customer preferences - 客户偏好9)Product positioning - 产品定位10)Brand awareness - 品牌知名度11)Market share - 市场份额12)Sales forecast - 销售预测13)Customer satisfaction survey - 客户满意度调查14)Focus group - 焦点小组15)Mystery shopping - 神秘顾客调查16)SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) - SWOT分析（优势、劣势、机会、威胁）17)Data analysis - 数据分析18)Market trends - 市场趋势19)Pricing analysis - 定价分析20)Market research report - 市场调研报告21)Customer segmentation - 客户细分22)Purchase intent - 购买意向23)Market opportunity - 市场机会24)Data collection - 数据收集25)Survey methodology - 调查方法论26)Sampling techniques - 抽样技术27)Market analysis - 市场分析28)Brand perception - 品牌认知度29)Market research firm - 市场调研公司30)Competitor benchmarking - 竞争对手基准比较2. 广告宣传1)Advertising –打广告2)Promotion - 促销3)Marketing campaign - 市场营销活动4)Advertisement - 广告5)Branding - 品牌推广6)Marketing strategy - 市场营销策略7)Digital marketing - 数字营销8)Social media marketing - 社交媒体营销9)Advertising agency - 广告代理公司10)Marketing mix - 市场营销组合11)Product placement - 产品放置12)Endorsement - 背书13)Sponsorship - 赞助14)Public relations - 公共关系15)Media planning - 媒体策划16)Copywriting - 文案撰写17)Ad campaign - 广告活动18)Ad targeting - 广告定向投放19)Ad creative - 广告创意20)Ad spend - 广告支出21)Ad placement - 广告位置22)Advertising budget - 广告预算23)Ad campaign analysis - 广告活动分析24)Call to action (CTA) - 行动号召25)Brand ambassador - 品牌大使26)Advertising effectiveness - 广告效果27)Ad impressions - 广告曝光量28)Click-through rate (CTR) - 点击率29)Conversion rate - 转化率30)Ad targeting options - 广告定位选项3. 促销活动1)Promotion - 促销2)Sales promotion - 销售促进3)Discount - 折扣4)Coupon - 优惠券5)Special offer - 特别优惠6)Deal - 优惠活动7)Clearance sale - 清仓大甩卖8)Buy one, get one free (BOGO) - 买一送一9)Limited-time offer - 限时特价10)Flash sale - 限时抢购11)Rebate - 退款12)Gift with purchase - 赠品促销13)Loyalty program - 忠诚度计划14)Sweepstakes - 抽奖活动15)Contest - 比赛16)Prize - 奖品17)Free samples - 免费样品18)Cross-promotion - 跨界促销19)Bundle promotion - 套餐促销20)Seasonal promotion - 季节性促销21)In-store promotion - 店内促销22)Online promotion - 网络促销23)Customer loyalty promotion - 客户忠诚度促销24)Referral program - 推荐计划25)VIP sale - VIP特卖26)Anniversary sale - 周年庆促销27)Cashback offer - 返现优惠28)Trade-in promotion - 以旧换新促销29)Product demonstration - 产品示范活动II. 产品和库存管理A. 商品管理1. 商品采购(Merchandise procurement)1)Procurement - 采购2)Purchase - 购买3)Supplier - 供应商4)Vendor - 供应商5)Sourcing - 采购来源6)Inventory - 库存7)Stock - 库存8)Replenishment - 补货9)Order - 订单10)Supplier selection - 供应商选择11)Supplier negotiation - 供应商谈判12)Purchase order - 采购订单13)Bulk buying - 大宗采购14)Procurement process - 采购流程15)Vendor management - 供应商管理16)Supplier relationship management (SRM) - 供应商关系管理17)Lead time - 提前期18)Just-in-time (JIT) inventory - 定时库存19)Procurement cost - 采购成本20)Price negotiation - 价格谈判21)Product sourcing - 产品采购22)Supplier evaluation - 供应商评估23)Contract negotiation - 合同谈判24)Purchase requisition - 采购申请25)Vendor selection criteria - 供应商选择标准26)Quality control - 质量控制27)Price comparison - 价格比较28)Payment terms - 付款条件29)Procurement strategy - 采购策略30)Vendor performance tracking-供应商绩效跟踪2. 商品陈列(Product display)1)Display - 陈列2)Visual merchandising - 视觉营销3)Shelf - 货架4)Showcase - 陈列柜5)Window display - 橱窗展示6)Point of sale (POS) display - 销售点陈列7)Product placement - 产品摆放8)Retail layout - 零售布局9)End cap - 顶部陈列10)Cross-merchandising - 跨品类搭配陈列11)Floor plan - 店铺平面图12)Pop-up display - 弹出式陈列13)In-store signage - 店内标识14)Interactive display - 互动式陈列15)Merchandise rotation - 商品轮换16)Planogram - 陈列图17)Shelf talkers - 货架标签18)Product grouping - 产品分组19)Interactive kiosk - 互动式自助服务台20)Gondola display - 高低货架陈列21)Promotional display - 促销陈列22)Impulse buying - 冲动购买23)Signage - 标识牌24)Display fixture - 陈列架25)Product arrangement - 产品布置26)Branding - 品牌塑造27)Storefront design - 店面设计28)Digital signage - 数字标识29)Store layout optimization - 店铺布局优化30)Visual appeal - 视觉吸引力3. 产品定价(Pricing strategy)1)Pricing - 定价2)Price setting - 定价3)Cost-based pricing - 成本导向定价4)Value-based pricing - 价值导向定价5)Competitive pricing - 竞争定价6)Dynamic pricing - 动态定价7)Price elasticity - 价格弹性8)Price strategy - 价格策略9)Price optimization - 价格优化10)Price point - 价格点11)Markup - 涨价12)Markdown - 打折13)List price - 标价14)Discount - 折扣15)Retail price - 零售价16)Wholesale price - 批发价17)Loss leader pricing - 亏本促销定价18)Psychological pricing - 心理定价19)Premium pricing - 高端定价20)Promotional pricing - 促销定价21)Price discrimination - 价格歧视22)Anchor pricing - 锚定定价23)Bundle pricing - 捆绑定价24)Penetration pricing - 渗透定价25)Skimming pricing - 撇取定价26)Cost-plus pricing - 成本加成定价27)Predatory pricing - 掠夺定价28)Resale price maintenance - 零售价格维持29)Channel pricing - 渠道定价30)Elasticity of demand - 需求弹性B. 库存管理1. 库存盘点(Inventory audit)1)Inventory - 库存2)Stocktaking - 盘点3)Inventory management - 库存管理4)Stock count - 库存计数5)Physical inventory - 实物库存6)Inventory control - 库存控制7)Reconciliation - 调账8)Cycle counting - 循环盘点9)Inventory audit - 库存审计10)Inventory valuation - 库存估值11)Stock reconciliation - 库存调整12)FIFO (First In, First Out) - 先进先出13)LIFO (Last In, First Out) - 后进先出14)Dead stock - 死库存15)Shrinkage - 库存损耗16)Stock turnover - 库存周转率17)Safety stock - 安全库存18)Stock adjustment - 库存调整19)Stockout - 缺货20)Stock replenishment - 库存补货21)Backorder - 订货22)Out-of-stock - 脱销23)Inventory shrinkage - 库存缩水24)Stock keeping unit (SKU) - 库存单位25)Inventory turnover ratio - 库存周转率26)Serialized inventory - 序列化库存27)Stockout cost - 缺货成本28)Dead stock - 废弃库存29)Just-in-time (JIT) inventory - 准时库存30)Stock ledger - 库存分类账2. 库存管理系统(Inventory management system)1)Inventory management system - 库存管理系统2)Point of Sale (POS) system - 销售点系统3)Inventory tracking - 库存跟踪4)Warehouse management system (WMS) - 仓储管理系统5)Stock control system - 库存控制系统6)Inventory software - 库存软件7)Barcode system - 条形码系统8)RFID (Radio Frequency Identification) system - 射频识别系统9)Order management system - 订单管理系统10)Reorder point - 重新订货点11)Purchase order - 采购订单12)Stock level - 库存水平13)Inventory forecasting - 库存预测14)Inventory optimization - 库存优化15)Inventory replenishment - 库存补货16)Stock rotation - 库存轮换17)Batch tracking - 批次跟踪18)Stock allocation - 库存分配19)Inventory reporting - 库存报告20)Inventory visibility - 库存可见性21)Inventory analysis - 库存分析22)Inventory adjustment - 库存调整23)Stock control measures - 库存控制措施24)Stock reconciliation - 库存调账25)Inventory accuracy - 库存准确性26)Stock visibility - 库存可视性27)Inventory tracking software - 库存跟踪软件28)Inventory turnover - 库存周转29)Inventory forecasting - 库存预测30)Inventory audit trail - 库存审计跟踪3. 供应链管理(Supply chain management)1)Supply chain management (SCM) - 供应链管理2)Supplier - 供应商3)Vendor - 供应商4)Logistics - 物流5)Distribution - 分销6)Procurement - 采购7)Supply chain - 供应链8)Inventory - 库存9)Demand forecasting - 需求预测10)Lead time - 提前期11)Just-in-time (JIT) - 准时制12)Production planning - 生产计划13)Transportation - 运输14)Warehousing - 仓储15)Inventory control - 库存控制16)Order fulfillment - 订单执行17)Sourcing - 采购来源18)Freight forwarding - 货运代理19)Reverse logistics - 逆向物流20)Supply chain visibility - 供应链可见性21)Supplier relationship management (SRM) - 供应商关系管理22)Demand planning - 需求计划23)Inventory optimization - 库存优化24)Cross-docking - 转运中心25)Supply chain integration - 供应链整合26)Strategic sourcing - 战略采购27)Inbound logistics - 入库物流28)Outbound logistics - 出库物流29)Freight management - 货物管理30)Distribution network - 分销网络III. 服务和客户关系A. 客户服务1. 售后服务(After-sales service)1)After-sales service - 售后服务2)Customer support - 客户支持3)Warranty service - 保修服务4)Returns and exchanges - 退换货5)Repair service - 维修服务6)Technical support - 技术支持7)Service center - 售后服务中心8)Customer satisfaction - 客户满意度9)Return policy - 退货政策10)Complaint handling - 投诉处理11)Product support - 产品支持12)Replacement service - 更换服务13)Refund process - 退款流程14)Trouble shooting - 故障排除15)Extended warranty - 延长保修16)Spare parts availability - 备件供应17)Service agreement - 服务协议18)Recall service - 召回服务19)Online support - 线上支持20)Field service - 现场服务21)Repair center - 维修中心22)Service request - 服务请求23)Return authorization - 退货授权24)Service level agreement (SLA) - 服务水平协议25)Product recall - 产品召回26)Customer care - 客户关怀27)Complaint resolution - 投诉解决28)Warranty claim - 保修索赔29)Service hotline - 服务热线30)Customer feedback - 客户反馈2. 投诉处理(Complaint handling)1)Complaint - 投诉2)Customer complaint - 客户投诉3)Grievance - 不满4)Dispute - 纠纷5)Feedback - 反馈6)Resolution - 解决方案7)Compensation - 补偿8)Redress - 补救9)Resolution process - 解决流程10)Complaint handling - 投诉处理11)Customer service - 客户服务12)Escalation - 升级处理13)Investigation - 调查14)Apology - 道歉15)Refund - 退款16)Exchange - 换货17)Compensation policy - 补偿政策18)Service recovery - 服务恢复19)Mediation - 调解20)Ombudsman - 申诉专员21)Customer satisfaction - 客户满意度22)Quality assurance - 质量保证23)Root cause analysis - 根本原因分析24)Incident report - 事件报告25)Service standards - 服务标准26)Performance metrics - 绩效指标27)Service recovery process - 服务恢复流程28)Complaint tracking - 投诉跟踪29)Customer retention - 客户保留30)Continuous improvement - 持续改进B. 客户关系管理1. 客户数据管理(Customer data management)1)Customer data - 客户数据2)Data management - 数据管理3)Customer relationship management (CRM) - 客户关系管理4)Database - 数据库5)Data analytics - 数据分析6)Data mining - 数据挖掘7)Customer segmentation - 客户细分8)Data privacy - 数据隐私9)Data protection - 数据保护10)Data security - 数据安全11)Data cleansing - 数据清洗12)Data integration - 数据集成13)Data warehousing - 数据仓库14)Personalization - 个性化15)Customer profiling - 客户画像16)Data enrichment - 数据丰富化17)Data governance - 数据治理18)Master data management (MDM) - 主数据管理19)Customer engagement - 客户参与度20)Data-driven decision making - 数据驱动决策2. 客户反馈收集(Customer feedback collection)1)Feedback collection - 反馈收集2)Customer feedback - 客户反馈3)Feedback form - 反馈表格4)Feedback survey - 反馈调查5)Feedback mechanism - 反馈机制6)Feedback gathering - 反馈收集7)Feedback analysis - 反馈分析8)Feedback management - 反馈管理9)Feedback loop - 反馈循环10)Feedback channel - 反馈渠道11)Feedback process - 反馈流程12)Feedback tracking - 反馈跟踪13)Customer opinion - 客户意见14)Voice of the customer (VOC) - 客户之声15)Suggestion box - 建议箱16)Online reviews - 网上评论17)Testimonials - 证言18)Complaints register - 投诉登记册19)Net Promoter Score (NPS) - 净推荐值20)Customer satisfaction survey - 客户满意度调查3. 客户满意度调查(Customer satisfaction surveys)1)Customer satisfaction survey - 客户满意度调查2)Satisfaction rating - 满意度评级3)Customer feedback questionnaire - 客户反馈问卷4)Service evaluation - 服务评估5)Customer experience survey - 客户体验调查6)Feedback analysis - 反馈分析7)Survey response rate - 调查回应率8)Survey design - 调查设计9)Survey methodology - 调查方法论10)Survey administration - 调查执行11)Survey results - 调查结果12)Survey data analysis - 调查数据分析13)Satisfaction score - 满意度得分14)Likert scale - 李克特量表15)Open-ended questions - 开放式问题16)Closed-ended questions - 封闭式问题17)Sampling method - 抽样方法18)Response bias - 回应偏差19)Survey tool - 调查工具20)Follow-up survey - 后续调查IV. 技术和运营A. 技术应用1. 电子商务(E-commerce)1)E-commerce (Electronic Commerce) - 电子商务2)Online shopping - 网上购物3)E-tailer (Electronic Retailer) - 电子零售商4)Online marketplace - 网上市场5)Digital storefront - 数字商店6)Online payment - 网上支付7)Mobile commerce (M-commerce) - 移动商务8)E-commerce platform - 电子商务平台9)Online store - 网店10)Virtual shopping cart - 购物车11)Digital wallet - 数字钱包12)Online transaction - 网上交易13)Drops hipping - 代发货14)Affiliate marketing - 联盟营销15)Customer reviews - 客户评价16)Product recommendation - 产品推荐17)Online advertising - 网上广告18)Order fulfillment - 订单配送19)Customer support - 客户支持20)Return policy - 退货政策2. 实体店铺管理软件(Brick-and-mortar store management software)1)Point of Sale (POS) system - 销售点系统2)Inventory management software - 库存管理软件3)Retail management system - 零售管理系统4)Store operations software - 店铺运营软件5)Storefront management software - 店面管理软件6)Merchandising software - 商品管理软件7)Sales tracking software - 销售跟踪软件8)Customer relationship management (CRM) software - 客户关系管理软件9)Cash register software - 收银软件10)Retail analytics software - 零售分析软件11)Employee management software - 员工管理软件12)Order management system (OMS) - 订单管理系统13)Retail accounting software - 零售会计软件14)Loyalty program software - 忠诚度计划软件15)Mobile point of sale (mPOS) - 移动销售点16)Store scheduling software - 店铺排班软件17)Shelf management software - 货架管理软件18)Customer feedback management software - 客户反馈管理软件19)Price optimization software - 价格优化软件20)Loss prevention software - 防损软件3. POS系统(Point of Sale systems)1)Point of Sale (POS) system - 销售点系统2)Cash register - 收银机3)Barcode scanner - 条形码扫描器4)Receipt printer - 收据打印机5)Cash drawer - 收银抽屉6)POS terminal - 销售点终端7)Touchscreen monitor - 触摸屏显示器8)Payment terminal - 支付终端9)POS software - 销售点软件10)Inventory management - 库存管理11)Sales reporting - 销售报告12)Customer relationship management (CRM) - 客户关系管理13)Product catalog - 产品目录14)Discount management - 折扣管理15)Loyalty program integration - 忠诚度计划集成16)Return and exchange processing - 退换货处理17)Employee management - 员工管理18)Transaction history - 交易历史记录19)Offline mode - 离线模式20)Multi-store support - 多店支持B. 运营管理1. 店铺布局设计(Store layout design)1)Store layout - 店铺布局2)Floor plan - 平面图3)Aisle - 走道4)Shelf - 货架5)Display area - 展示区域6)Counter - 柜台7)Checkout counter - 收银台8)Entrance - 入口9)Exit - 出口10)Product placement - 产品摆放11)Visual merchandising - 视觉营销12)Fixture - 固定设备13)Signage - 标识14)Lighting design - 灯光设计15)Traffic flow - 人流流动16)Customer seating area - 客户休息区17)Fitting room - 试衣间18)Clearance section - 清仓区19)Interactive displays - 互动展示20)Storefront design - 店面设计2. 营业时间管理(Operating hours management)1)Business hours - 营业时间2)Opening hours - 开门时间3)Closing hours - 关门时间4)Operating hours - 运营时间5)Store hours - 店铺营业时间6)Regular hours - 正常营业时间7)Extended hours - 延长营业时间8)Holiday hours - 节假日营业时间9)Weekend hours - 周末营业时间10)Peak hours - 高峰时间11)Off-peak hours - 非高峰时间12)Flexible hours - 灵活营业时间13)Standard hours - 标准营业时间14)Business days - 营业日15)Non-business days - 非营业日16)Opening time - 开门时间17)Closing time - 关门时间18)Operating schedule - 运营时间表19)Service hours - 服务时间20)After-hours service - 夜间服务3. 人员培训和管理(Staff training and management)1)Staff training - 员工培训2)Employee development - 员工发展3)Training program - 培训计划4)Onboarding - 入职培训5)Orientation - 新员工介绍6)Skill development - 技能发展7)Performance management - 绩效管理8)Coaching - 辅导9)Mentoring - 导师制度10)Feedback - 反馈11)Performance appraisal - 绩效评估12)Goal setting - 目标设定13)Team building - 团队建设14)Leadership training - 领导力培训15)Conflict resolution - 冲突解决16)Time management - 时间管理17)Communication skills - 沟通技巧18)Cross-training - 跨部门培训19)Staff retention - 员工留任20)Human resources management - 人力资源管理V. 法律和财务A. 法律合规1. 退货政策(Return policy)1)Return policy - 退货政策2)Refund policy - 退款政策3)Exchange policy - 换货政策4)Return period - 退货期限5)Refund process - 退款流程6)Exchange process - 换货流程7)Return authorization - 退货授权8)Restocking fee - 重新上架费9)Return label - 退货标签10)Return shipping - 退货运费11)Original condition - 原品状态12)Proof of purchase - 购买凭证13)Store credit - 商店积分14)No-return policy - 无退货政策15)Limited return policy - 有限退货政策16)Full refund - 全额退款17)Partial refund - 部分退款18)Defective product return - 有瑕疵产品退货19)Non-refundable items - 不可退款商品20)Return merchandise authorization (RMA) - 退货商品授权2. 消费者权益保护(Consumer rights protection)1)Consumer rights - 消费者权利2)Consumer protection - 消费者保护3)Consumer advocacy - 消费者权益倡导4)Fair trading - 公平交易5)Consumer law - 消费者法律6)Product safety - 产品安全7)Warranty - 保修8)Guarantee - 保证9)Refund - 退款10)Exchange - 换货11)Compensation - 补偿12)Recall - 召回13)Misrepresentation - 不当陈述14)False advertising - 虚假广告15)Deceptive practices - 欺诈行为16)Price transparency - 价格透明度17)Right to information - 信息权18)Right to redress - 补救权19)Consumer education - 消费者教育20)Ombudsman - 消费者ombudsman（消费者权益保护机构）3. 劳工法规(Labor regulations)1)Labor laws - 劳工法律2)Employment regulations - 就业法规3)Minimum wage - 最低工资4)Overtime pay - 加班工资5)Working hours - 工作时间6)Break time - 休息时间7)Employment contract - 就业合同8)Employment rights - 就业权利9)Occupational health and safety - 职业健康与安全10)Workers' compensation - 工人赔偿11)Employee benefits - 员工福利12)Equal employment opportunity - 平等就业机会13)Workplace discrimination - 工作场所歧视14)Harassment policy - 骚扰政策15)Family and medical leave - 家庭及医疗假期16)Disability accommodations - 残疾人士适应17)Employment standards - 就业标准18)Union rights - 工会权利19)Termination procedure - 终止程序20)Workforce diversity - 工作人员多样性B. 财务管理1. 财务报表分析(Financial statement analysis)1)Financial statements - 财务报表2)Income statement - 损益表3)Balance sheet - 资产负债表4)Cash flow statement - 现金流量表5)Statement of retained earnings - 留存收益表6)Financial analysis - 财务分析7)Ratio analysis - 比率分析8)Liquidity ratios - 流动性比率9)Solvency ratios - 偿债能力比率10)Profitability ratios - 盈利能力比率11)Efficiency ratios - 效率比率12)Trend analysis - 趋势分析13)Vertical analysis - 纵向分析14)Horizontal analysis - 横向分析15)Common size analysis - 公司规模分析16)Gross profit margin - 毛利率17)Operating profit margin - 营业利润率18)Net profit margin - 净利润率19)Return on assets (ROA) - 资产回报率20)Return on equity (ROE) - 股东权益回报率2. 销售税(Sales tax)1)Sales tax - 销售税2)Value-added tax (VAT) - 增值税3)Goods and Services Tax (GST) - 商品和服务税4)Taxable sales - 应税销售额5)Tax exemption - 免税6)Tax rate - 税率7)Taxable goods - 应税商品8)Taxable services - 应税服务9)Tax jurisdiction - 税收管辖区10)Tax collection - 税收征集11)Tax compliance - 税收合规12)Tax filing - 税务申报13)Tax liability - 税务责任14)Tax deduction - 税务扣除15)Tax exemption certificate - 免税证明16)Taxable income - 应税收入17)Tax assessment - 税务评估18)Tax audit - 税务审计19)Tax refund - 税款退还20)Tax evasion - 逃税3. 成本控制和利润管理(Cost control and profit management)1)Cost control - 成本控制2)Cost reduction - 成本降低3)Cost management - 成本管理4)Cost-saving measures - 节约成本措施5)Cost analysis - 成本分析6)Cost of goods sold (COGS) - 销售成本7)Operating expenses - 经营费用8)Overhead costs - 间接费用9)Variable costs - 变动成本10)Fixed costs - 固定成本11)Break-even point - 盈亏平衡点12)Profit margin - 利润率13)Gross profit - 毛利润14)Net profit - 净利润15)Profitability analysis - 盈利能力分析16)Return on investment (ROI) - 投资回报率17)Return on sales (ROS) - 销售回报率18)Margin analysis - 利润率分析19)Inventory management - 库存管理20)Price optimization - 价格优化。
文化产业专业英语
文化产业专业英语ContentsUnit 1 Defining the Cultural Industries第一单元界定文化产业的概念Unit 2 Current Situation of Cultural Industries 文化产业的现状Unit 3 Trade and Culture贸易与文化Unit 4 Cultural Industries Financing文化产业金融Unit 5 Cultural Industries Marketing文化产业的营销Unit 6 Policy Intervention政策干预Unit 7 Film Industry电影业Unit 8 Television Industry电视业Unit 9 Music Industry音乐产业Unit 10 Publishing Industry出版业Unit 11 Animation/Toys Industry游戏产业/玩具产业Unit 12 Advertising Industry广告业Unit 13 New Media Industry新媒体产业Unit 14 Performing Arts Industry演艺业Unit 15 Globalization and Chinese Cultural Industries 全球化下的中国文化产业Reference Answer参考答案Bibliography参考文献Unit 1 Defining the Cultural Industries第一单元界定文化产业的概念Part one Discussion第一部分讨论Direction 提示1.Cultural industries may be referred to as "creative industries", sunrise or "future oriented industries", or content industries.2.The notion of cultural industries generally includes printing, publishing and multimedia, audio-visual, phonographic and cinematographic productions, as well as crafts and design.3. This twofold nature –both cultural and economic –builds up a distinctive profile for cultural industries.Part two text 第二部分课文It is generally agreed that this term applies to those industries that combine the creation, production and commercialisation of contents which are intangible and cultural in nature. These contents are typically protected by copyright and they can take the form of goods or services.Depending on the context, cultural industries may also be referred to as "creative industries", sunrise or "future oriented industries" in the economic jargon, or content industries in the technological jargon. The notion of cultural industries generally includes printing, publishing and multimedia, audio-visual, phonographic and cinematographic productions,as well as crafts and design. For some countries, this concept also embraces architecture, visual and performing arts, sports, manufacturing of musical instruments, advertising and cultural tourism.Cultural industries add value to contents and generate values for individuals and societies. They are knowledge and labour-intensive, create employment and wealth, nurture creativity the "raw material" they are made from, and foster innovation in production and commercialization processes. At the same time, cultural industries are central in promoting and maintaining cultural diversity and in ensuring democratic access to culture. This twofold nature –both cultural and economic–builds up a distinctive profile for cultural industries. During the 90s they grew exponentially, both in terms of employment creation and contribution to GNP. Today, globalization offers new challenges and opportunities for their development.V ocabulary and notes 词汇与注释1. intangible /in'tæ ndʒəbl/ a.难以琢磨的，难以确定的；无形的As soon as we entered the house, we felt an intangible sense of gloom and hopelessness.我们一走进这座房子，就感到有种说不出来的阴郁和绝望的气氛。
人教版高中英语必修第二册课后习题 Unit 5 Section Ⅰ
Unit 5 MusicSectionⅠListeningandSpeaking&ReadingandThinking一、阅读下列小对话,写出画线部分的汉语意思1.—The girl on the stage is very lovely!—So she is.She is good at classical music.—No wonder she performed so well just now!2.—Nowadays,there is a phenomenon that a lot of people are crazy about the virtual choir.—Because they want to find an opportunity to prove themselves.3.—Do you know the composer standing there?—Yes.He is also a conductor working for a famous band.He has won several awards.二、用适当的介词填空1.Could you tell me who came up such a good idea?2.The boy,together some old people,was offered some warm clothes.3.It is reported that many children have taken part this ceremony.4.He decided to add some words the article.5.In given conditions,a bad thing can lead good results.三、单句语法填空1.I don’t know why the woman is always so(energy).2.I was impressed by her fascinating (perform) that day.3.The money enabled him (realise) his dream.4.The young man (award) was from a small village.5.His father was a famous (conduct) when he’s young.四、完形填空On the first day of my school life in the USA,I showed a great interest in my marketing class.My teacher,Mrs Tolman,suggested I1 a national marketing club called DECA attracting many students with talent and interest in2 .So I did.The first 3 was to collect money for the marketing competition later in the year by selling candles.Mrs Tolman said the competition was due in a week and that 40 percent of the 4 would go into my personal account.At the beginning,I tried to sell some candles to my host mum.She said that if I could 5 confidence and do a wonderful sales presentation,she would certainly buy some.I started my presentation with a 6 handshake.Then I introduced all the different kinds of candles and the special sales I could offer and made her 7 that our candles were the best choices for gifts and home decorations.Finally she bought three candles.Greatly 8 ,I decided to sell my candles around the neighbourhood.On Saturday morning,with great courage,I knocked at the door of my first potential 9 .“I’m a student at Skyline High School and we are raising money for DECA.I’m trying to sell...”“Not today,sorry,”the man interrupted me and 10 the door.Embarrassed,I walked away and said to myself the worst thing that might happen was being refused like that again.I couldn’t even count how many times I was 11 with reasons like “Not today”,“I don’t have any extra money right now”or“I just bought some”.12 ,I had to continue with the day.Finally,a woman kindly bought nearly $60 worth of candles.I couldn’t even hide my 13 and said “Thank you very much.” to her with a bow.After a week’s hard work,I turned in my $408 worth of sales of candles,which gave me $163.2 in my own account.I was 14 to find out I was the second highest seller in all classes.It was the first time that I had worked as a salesperson.Now I look back on this experience with satisfaction,and I feel glad that I did not 15 in face of difficulty.1.A.hold B.joinC.buildD.attend2.A.business B.EnglishC.mathsD.sports3.A.chance B.wayC.taskD.choice4.A.money B.candlesC.businessD.expense5.A.e B.suddenC.rudeD.uncertainrm B.believeC.explainD.request8.A.satisfied B.disappointedC.shockedD.encouraged9.A.businessman B.sellerC.buyerD.shopkeeper10.A.opened B.knockedC.burst intoD.shut11.A.forbidden B.permittedC.refusedD.demanded12.A.Therefore B.SoC.HoweverD.For13.A.eagerness B.developmentC.excitementD.sadness14.A.puzzled B.surprisedC.calmD.lucky15.A.give away B.give outC.give offD.give in答案：一、1.舞台;古典的;表演 2.现在;现象;虚拟合唱团;机会;证明 3.作曲家;指挥;乐队;奖二、1.with 2.with 3.in 4.to 5.to三、1.energetic 2.performance 3.to realize 4.awarded5.conductor四、1.B “我”的老师建议“我”加入一个营销俱乐部。
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To sell Avon, think about the following questions：
3. When visiting, how should I dress? What should I first say ? 4. How should I introduce the product?
• A good salesperson is able to establish
rapport with customers and consistently create trust atmosphere in all his sales relationships.
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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advertising
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Advantages of Personal Selling
Message can be tailored to suit customer. Strong relationship can be built. Promotion can reach customers effectively. Sales can be made immediately.
• Personal Selling is face to face
communication that endeavors to persuade others to purchase the wares of the seller.
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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What is personal selling?
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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Characteristics of a Good Salesperson
5. What should I do if the customer have objections? 6. How can I encourage the customer to make the purchase decision.
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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Key Points of This Unit
Personal selling is one of the 4 promotional methods companies usually use.
• Personal selling is effective but very
expensive.
To sell Avon, think about the following questions：
1. Who might use Avon? 2. What are the characteristics of the
people I am going to visit?
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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To sell Avon, think about the following questions：
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To be an Avon Rep
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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Warm-up 2
Write down 5 things that you think a salesperson does.
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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Warm-up 1
Write down 5 words that you think can be used to describe a salesperson.
• Honest • Integrity
Establishing rapport
• Truthful
• Caring
More important
Creation atmosphere of trust
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang sell Avon, think about the following questions：
1. Who might use Avon? 2. What are the characteristics of the
people I am going to visit?
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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Steps in the Selling Process
Prospecting Preapproach Approach
closing
Handling objection
Presentation
Follow-up
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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• Personal selling is one of the 4
promotional methods companies usually use.
personal selling public
relation
sales promotion
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
UNIT 13
PERSONAL SELLING
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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AFTER LEARNING THIS UNIT YOU SHOULD BE ABLE TO: 1.Describe the advantages and disadvantages of personal selling. 2.Identify the characters that make a good salesperson. 3.Describe the process of personal selling. 4.Recognize the appropriate ways of talking to customers.
Copyright 2010 Qinghua University Press PPTs t/a English for Marketing by Li Dongmei, Tan Ying, Jiang Xia, Wei Aiyun
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Disadvantages
Very expensive A salesperson can only call on one customer at a time. The salesperson may take your customers away when he leaves.