商务英语写作课件 Unit 13 Memo
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英文Memo备忘录写作指南及范例PPT课件
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Example 2:
• Memo • To: All clerks • From: Henry (Director of Administrative
Office, Bank of Construction) • Date: April 20, 2011 • Subject: Office Hour Adjustment
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• 内容：本部门已制定2006年第三季度的销售计划。 将于2006年6月19日下午1：00在本公司会议室开 会，讨论这一计划。并希望各部门经理前来参加。 如不能到会，请提前告知本部门秘书。
• Our department has made the sales plan of the 3rd quarter in 2006. To discuss the plan, a meeting will be held in the Conference Room of our corporation at 1:00 p.m on June 19th, 2006.
Thank you!
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谢谢您的观看！
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Example 2:
•
假设你是建设银行办公室主任Henry, 请你给银行全体
员工写一则备忘录，时间是2011年4月20，通知银行办公
时间的调整情况：从五月一日起，银行本部上午上班时间不
变，下午改为2：00到6：00。各储蓄所营业时间仍然为8：
00到5：00。望各自遵照执行，如有新的情况，及时与办公
office is in need of a new computer to
handle the ever-increasing mails from
Example 2:
• Memo • To: All clerks • From: Henry (Director of Administrative
Office, Bank of Construction) • Date: April 20, 2011 • Subject: Office Hour Adjustment
第5页/共15页
• 内容：本部门已制定2006年第三季度的销售计划。 将于2006年6月19日下午1：00在本公司会议室开 会，讨论这一计划。并希望各部门经理前来参加。 如不能到会，请提前告知本部门秘书。
• Our department has made the sales plan of the 3rd quarter in 2006. To discuss the plan, a meeting will be held in the Conference Room of our corporation at 1:00 p.m on June 19th, 2006.
Thank you!
第14页/共15页
谢谢您的观看！
第15页/共15页
第7页/共15页
Example 2:
•
假设你是建设银行办公室主任Henry, 请你给银行全体
员工写一则备忘录，时间是2011年4月20，通知银行办公
时间的调整情况：从五月一日起，银行本部上午上班时间不
变，下午改为2：00到6：00。各储蓄所营业时间仍然为8：
00到5：00。望各自遵照执行，如有新的情况，及时与办公
office is in need of a new computer to
handle the ever-increasing mails from
商务英语写作实务课件Unit 13
III. Warm-up Exercise
Now, suppose your company needs 10,000 pcs 100% cotton women’s printed T-shirt. You are writing to a clothing supplier as an inquiry. In the inquiry, you should also ask for some information about the goods.
writing; draft and write an inquiry and the reply.
Section One
General Introduction
Inquiries are used quite often as usual ways for the communication between the future seller and buyer. Generally speaking, there are two kinds of inquiries: general and specific inquiries.
May I suggest a visit to our showrooms? Then we shall demonstrate the various machines and at the same time show you our wide range of office equipment.
Yours truly, John Smith Purchase Manager
Sample 2
Dear Sirs, We owe your name and address to one trade partner on the Chinese Import & Export Commodities Fair in Guangzhou who has informed us that you are one of the largest exporters of plastic products in Europe, and you wish to extend export business to our market. You will be pleased to note that we are importers of plastic products, having over 50 years’ experience in this area. At present, we are keenly interested in household plastic products and we will be pleased if you kindly send us your latest price list and catalogue for all kinds of household plastic products specifying the specifications and designs. We appreciate your early reply.
备忘录(memo) PPT课件
her fourth year with SET Branch Company.
2. Donald Bush from the R&D Department. He is in his
second year with our headquarters.
They will be arriving in June 30. please make
目了然； 6. body:在以上书端内容下空一两行写正文（body），语
言简要明了，表达清楚；正文部分可免去称呼和客套语. 7. Reference Initials：有时在正文下空一行处需写上经手人
姓名或姓名首字母；该部分可省略. 8. 有些备忘录如需留副本，可加上cc.( carbon copy，副
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Memorandum To: General Manager From: Wang Gang, Manager of Rongxin Ex-im Company Date: Sept.3 Re.: Delivery of Goods
Mr. Wang Gang called at 9 a.m. He says they haven’t received our goods so far. We should contact him immediately if we haven’t delivered the goods yet. Otherwise they would have to cancel the order.
arrangement for these two newcomers to have their own
office. Let me know if you need more details.
商务英语课件chapter 13
• If you are a exporter, you should make a high offer at the beginning of the negotiation and try your best to achieve your best aim through negotiation. Even if the best aim could not be achieved, you could reduce your price step by step without taking any financial risks because your first quotation is high enough. Meanwhile, as reducing your price step by step will make a good impression on the other party, he will be pleased to cooperate with your .
• Reject an exporter’s price at the outset of the negotiation
• Make no conssion on price at once when the importer does not accept the offer
• Constitute a price package 13
• Good and bad features of conflicts冲突与谈判间正、反两方 面的特性
P5 table 1.1
16
The relationships between parties
Independent, dependent, or interdependent
商务英语写作 备忘录与会议记录PPT课件
Tips for a good memo body (additional):
• The body of the memo carries a clearly structured message, which is often written in short numbered paragraphs. The body, including the subject sentence, should be blocked to the left margin. The body should be written in plain English to present readers with an objective and factual description of the topic.
✓ A memo written to someone less familiar, particularly to someone in a higher position in the company, can be as formal as any formal business letters.
• Memorandum: a Latin word which means “thing to be remembered”. Here it refers to a written record or communication, as in a business office.
4
13
Chapter
Chapter 13
Memos and Minutes
备忘录与会议记录
1
ቤተ መጻሕፍቲ ባይዱ
13
Chapter
Memos and Minutes
• The body of the memo carries a clearly structured message, which is often written in short numbered paragraphs. The body, including the subject sentence, should be blocked to the left margin. The body should be written in plain English to present readers with an objective and factual description of the topic.
✓ A memo written to someone less familiar, particularly to someone in a higher position in the company, can be as formal as any formal business letters.
• Memorandum: a Latin word which means “thing to be remembered”. Here it refers to a written record or communication, as in a business office.
4
13
Chapter
Chapter 13
Memos and Minutes
备忘录与会议记录
1
ቤተ መጻሕፍቲ ባይዱ
13
Chapter
Memos and Minutes
商务英语写作教程(第三版)课件：Memos
An important meeting will take place in the Conference Room at twelve noon tomorrow and every Head Office Union Representative is expected to attend. Please acknowledge receipt of this memo by phoning my secretary on extension 251 today.
We are pleased to be able to help you make this change, Cary.
Case study
memo
To: Jackson Pallock, Internal Auditor From: Mabelline Yuric, Sales Supervisor of Cosmetics Subject: Response to Request for New-Life Cosmetics Sales
They are as follows: Telephone Mr. Brown of The Dog and Parrot and Mrs Smith of John Barry Furniture to tell
them that their orders will arrive three days later than promised because of a machinery breakdown. Please apologise for the delay. Interview Mr. J King at 2pm who has a complaint about a bedroom suite he has bought. Take delivery of a kitchen unit which is arriving at 4pm Telephone the local garage and cancel my appointment to discuss the refurbishment of their car showroom.
We are pleased to be able to help you make this change, Cary.
Case study
memo
To: Jackson Pallock, Internal Auditor From: Mabelline Yuric, Sales Supervisor of Cosmetics Subject: Response to Request for New-Life Cosmetics Sales
They are as follows: Telephone Mr. Brown of The Dog and Parrot and Mrs Smith of John Barry Furniture to tell
them that their orders will arrive three days later than promised because of a machinery breakdown. Please apologise for the delay. Interview Mr. J King at 2pm who has a complaint about a bedroom suite he has bought. Take delivery of a kitchen unit which is arriving at 4pm Telephone the local garage and cancel my appointment to discuss the refurbishment of their car showroom.
商务英语写作 MEMO教学教材
is necessary. If the memo is longer than a page, repeat the “To”
line, the date, and the subject line on and add a page number to subsequent pages.
Language features
Discussion segment: facts and figures, separated into paragraphs,
each dealing with a particular theme; points are logically presented.
描述背景情况、任务、问题： 就重点进行更多的说明。根 据备忘录的目的：可以解释为什么有这些变化（背景情况 ），或者知道同事如何行动（任务）， 或详细说明本备忘 录要提出的问题（问题）。
Format
Body: Opening segmenerent memo formats have been causing
confusion between offices and partners. Starting on Monday, December 13th, all memos should be written using the following standard format.
As memos are meant for internal communication, the language can be made more relaxed than in business letters. However, that is no excuse for the sentences to be chatty or impolite.
line, the date, and the subject line on and add a page number to subsequent pages.
Language features
Discussion segment: facts and figures, separated into paragraphs,
each dealing with a particular theme; points are logically presented.
描述背景情况、任务、问题： 就重点进行更多的说明。根 据备忘录的目的：可以解释为什么有这些变化（背景情况 ），或者知道同事如何行动（任务）， 或详细说明本备忘 录要提出的问题（问题）。
Format
Body: Opening segmenerent memo formats have been causing
confusion between offices and partners. Starting on Monday, December 13th, all memos should be written using the following standard format.
As memos are meant for internal communication, the language can be made more relaxed than in business letters. However, that is no excuse for the sentences to be chatty or impolite.
商务英语写作实务课件Unit 13
Inquiry and Reply Writing
Learning Objectives
know the functions of an inquiry and the reply; know basic elements & principles of an inquiry and the reply
tone should be cordial, sincere and courteous.
In the replies A reply should mainly consist of three basic parts: expressing
the meaning of thanks, replying the requirements of the inquiry, and showing the desire to enter into business and the hope of further contact. Express your appreciation for the person’s interest. Emphasize one or two positive features of the things you mentioned. The reply should be prompt and courteous and cover all the information asked for. Describe benefits associated with the message and emphasize the positive features of the things you mentioned. The language should be direct and accurate.
Learning Objectives
know the functions of an inquiry and the reply; know basic elements & principles of an inquiry and the reply
tone should be cordial, sincere and courteous.
In the replies A reply should mainly consist of three basic parts: expressing
the meaning of thanks, replying the requirements of the inquiry, and showing the desire to enter into business and the hope of further contact. Express your appreciation for the person’s interest. Emphasize one or two positive features of the things you mentioned. The reply should be prompt and courteous and cover all the information asked for. Describe benefits associated with the message and emphasize the positive features of the things you mentioned. The language should be direct and accurate.
《外贸函电之Memo》PPT课件
2.To: 这一标题后面应写收信人的姓名与职衔,姓名 前可以用尊称或不用:
如: To: Mr. John Smith, Sales Manager
3.From: 这一标题后应写发信人的姓名与职衔,职衔 可根据需要决定写还是不写
4.Date: 日期的写法同书信里的日期写法要求完全一 样,不要用数字来表示月份: 英国人书写日期的通常顺序: 日/月/年
告知类经典句型:
I am writing to tell/inform you that… I am writing to explain… I am writing to express(my regret/gratitude)
商务知识积累
►MA- Merger and Acquisition合并与收购 ►MBO-Management Buy-Out 管理层收购 ►Hostile takeover恶意收购 ►subsidiary 子公司
Location & Ext:
Subject: (事由)
Date:
Message:
Format
1.Memo: Memo是Memorandum缩写, 因此也可以 用Memorandum, 此外还有Internal Memorandum 和Interoffice Memorandum, 其意思都是一样的.
Business English Writing
武汉大学考试中心BEC报名系统
Memo
Memo
►A short official note to another person in the same company or organization.
Format
商务便函: 一般公司往往都印有按照自己公司风格的商业便函
如: To: Mr. John Smith, Sales Manager
3.From: 这一标题后应写发信人的姓名与职衔,职衔 可根据需要决定写还是不写
4.Date: 日期的写法同书信里的日期写法要求完全一 样,不要用数字来表示月份: 英国人书写日期的通常顺序: 日/月/年
告知类经典句型:
I am writing to tell/inform you that… I am writing to explain… I am writing to express(my regret/gratitude)
商务知识积累
►MA- Merger and Acquisition合并与收购 ►MBO-Management Buy-Out 管理层收购 ►Hostile takeover恶意收购 ►subsidiary 子公司
Location & Ext:
Subject: (事由)
Date:
Message:
Format
1.Memo: Memo是Memorandum缩写, 因此也可以 用Memorandum, 此外还有Internal Memorandum 和Interoffice Memorandum, 其意思都是一样的.
Business English Writing
武汉大学考试中心BEC报名系统
Memo
Memo
►A short official note to another person in the same company or organization.
Format
商务便函: 一般公司往往都印有按照自己公司风格的商业便函
商务英语写作-MEMOppt课件
As far as formality is concerned, a memo is something between a business letter and a note.
In the way of the tone of memos, a major consideration should be over the status of the sender and the recipient in the organization.
.
Format
DATE: current date SUBJECT: The subject line should be specific
enough to convey the main purpose of the memo E.g. “Mandatory Employee Benefits Meeting” rather than “Meeting”
Closing segment: an action statement, requiring action from
recipient, or informing action to take.
.
Guidelines
All lines of the memo begin at the left margin. The text begins two spaces after the subject line. Memos do not begin with a salutation. No closing remark such as ‘Sincerely’ or ‘Best regards’
.பைடு நூலகம்
Examples
We should take determined effort to respond positively to the need for producing a practical and visible plan that can bring about absentee reduction and efficiency promotion.
In the way of the tone of memos, a major consideration should be over the status of the sender and the recipient in the organization.
.
Format
DATE: current date SUBJECT: The subject line should be specific
enough to convey the main purpose of the memo E.g. “Mandatory Employee Benefits Meeting” rather than “Meeting”
Closing segment: an action statement, requiring action from
recipient, or informing action to take.
.
Guidelines
All lines of the memo begin at the left margin. The text begins two spaces after the subject line. Memos do not begin with a salutation. No closing remark such as ‘Sincerely’ or ‘Best regards’
.பைடு நூலகம்
Examples
We should take determined effort to respond positively to the need for producing a practical and visible plan that can bring about absentee reduction and efficiency promotion.
商务英语写作 Unit 13 Memo
The key to Activity 13
To:All chief sales representatives in Guoshou Incorporate Group From:All the cellphone wholesalers Date:Dec.15,2003 In order to strengthen compete with the imported cellphones,and to enlarge market share,the company has decided to reduce the price of all models of Guoshou handsets by 15%.This price reduction will take effect on Jan.1,2004. Please inform the retailers about this decision as soon as possible.
Unit 13
Memo
Definition
setting deadline persuade policy little short inform change attend increase short piece of writing to A business memo is a _____ persuade or _____ _______ inform people.It is often used in an setting office ______.You can write a memo to: 1) inform _____ policy changes, e,c,b,a,d 2) inform price _______, increase attend a meeting, 3) persuade people to ______ little paper, 4) persuade people to use ____ deadline 5) meet a _______, change a current production procedure,etc. 6) _______
秘书英语Unit13 When can you make the delivery37页PPT
13.2 Listening Module
Task One Initial Step
Direction: You will hear five short recordings. Each recording is followed by three different statements decoding it. Choose the correct statement, and mark A, B or C for the correct choice.
4 A. “Fragile” means free of charge. B. “Fragile” means careful. C. “Fragile” means easy to be broken.
13.1 Sprsking Module
Task Two Pair Work
A: You see, it’s very difficult for us to book so much shipping space at once.
B: But if we miss the season, it won’t bring profits. A: When will you expect the shipment? B: We hope you will have these goods on board a ship before the end of October. We’d like them to be there in time for our Thanksgiving Day. A: To ensure timely shipment at one time, we’ll get in contact with the shipping company and see what their shipping arrangement will be. B: I’m waiting for you early reply.
大三英语Business Writing chapter13
Use the machine for no longer than 30 minutes at a time . After use, allow the machine to cool for at least 5 minutes. Make sure the switch is turned off after use.
Minutes revision
Exercises
What is a memo?
Memo = Memorandum= “thing to be remembered” A standard format of internal communication. writing approach: direct / deductive approach Functions: communicate information, announce policies, instruct employees, make request, offer advice, etc.
7
2018/9/24
Memo Revision
Date: 2 December 2003 To: All members of staff, Northern Branch From: Katherine Jones As you know, one of the reasons for the introduction of laptops in Northern Branch was to provide us with feedback before we decide whether to provide laptops for staff in other departments. The Board has asked me to submit a report on your experiences by the end of this week. I talked to some of you informally about this last month. During my brief visit I noticed a group of people in the canteen playing some kind of computer game and I heard from a senior manager that he only used his for writing letters. So that I can compile a full report. I would like everyone to let me know what they personally use their laptop for, what software they use and how long per day they spend actually using it. It would also be useful to find out how their laptop has not come up to expectations, and any unexpected uses they have found for their laptop, so that others can benefit from your experience. Katherine Jones
Minutes revision
Exercises
What is a memo?
Memo = Memorandum= “thing to be remembered” A standard format of internal communication. writing approach: direct / deductive approach Functions: communicate information, announce policies, instruct employees, make request, offer advice, etc.
7
2018/9/24
Memo Revision
Date: 2 December 2003 To: All members of staff, Northern Branch From: Katherine Jones As you know, one of the reasons for the introduction of laptops in Northern Branch was to provide us with feedback before we decide whether to provide laptops for staff in other departments. The Board has asked me to submit a report on your experiences by the end of this week. I talked to some of you informally about this last month. During my brief visit I noticed a group of people in the canteen playing some kind of computer game and I heard from a senior manager that he only used his for writing letters. So that I can compile a full report. I would like everyone to let me know what they personally use their laptop for, what software they use and how long per day they spend actually using it. It would also be useful to find out how their laptop has not come up to expectations, and any unexpected uses they have found for their laptop, so that others can benefit from your experience. Katherine Jones
(精品)商务英语写作chapter13
Thanks.
Paul
Tuesday 8 June 09.00 Meeting with Polo
Rose 9.30-10.30 10.00 _______________ 11.00 _______________ 12.00 Lunch with Stuart
12-1.30 13.00 ________________
21
Sample Minute
Page 178 Page 181
22
Let’s practice
Ex II on page 187
23
Video I—Watch and Write a Minute
Chairperson: Present: Apologies: Old Business: New business: Adjournment
Be brief. Have a single topic.
5
Memo Format Heading
Body
Subject:
6
Heading
To—identify the receiver of the memo; From—identify the sender of the memo; Date—serves as a record of when information
It usually omits the letterhead, salutation complimentary close and signature block.
4
Features
Use conversational tone. You may use ordinary words, first-person pronouns.
Paul
Tuesday 8 June 09.00 Meeting with Polo
Rose 9.30-10.30 10.00 _______________ 11.00 _______________ 12.00 Lunch with Stuart
12-1.30 13.00 ________________
21
Sample Minute
Page 178 Page 181
22
Let’s practice
Ex II on page 187
23
Video I—Watch and Write a Minute
Chairperson: Present: Apologies: Old Business: New business: Adjournment
Be brief. Have a single topic.
5
Memo Format Heading
Body
Subject:
6
Heading
To—identify the receiver of the memo; From—identify the sender of the memo; Date—serves as a record of when information
It usually omits the letterhead, salutation complimentary close and signature block.
4
Features
Use conversational tone. You may use ordinary words, first-person pronouns.
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Activity 13
c
– b – d – c -- b
Activity 14
1.
I’m afraid he’s in danger. 2. She’s good at playing chess. 4. We look forward to talking with you. 5. To our disappointment, the shipment was delayed for two days.
Activity 18
Please inform
all retailers about the decision as soon as possible.
Activity 7
1.
an exciting piece of news 2. women doctors 3. a story book 4. a night school 5. a kind of fruit
Activity 8
1.
quality control 2. senior managers 3. department meetings 4. the meeting date / the conference date 5. work procedures / working procedures
6.
a) All workshop managers / All workshop directors b) a meeting on product quality control / the meeting on product quality control c) Unless there is some urgent event, everyone should be present / Unless there is something urgent, everyone should be present.
Activity 15
about price
adjustment / on price
adjustment against price reduction / against price cut / against price drops on price rise / on price increase a senior manager meeting on price reduction a decision on mobile phone price cut
MEMO
TO
FROM
DATE
SUBJECT
Activity 5
MEMO
TO:
Sales staff FROM: Helen Conroy DATE: Feb. 26, 2004 SUBJECT: Sales Contest
Activity 6
1.
an, a 2. the 3. the 4. The 5. a, an, a
What is a business memo?
A
business memo is a short piece of writing to in form or persuade people. It is often used in an office setting.
title reader writer date
Activity 11
MEMO TO:
Jack London, COO FROM: John Smith, CEO DATE: March 15, 2004 Subject: Holding a meeting Please hold a meeting on quality control at 9:00 am on Wednesday. I’ll speak at the meeting. All the best! / Good luck!
Activity 12
MEMO
TO:
All Agency Staff FROM: Veroneca Presnell, Office Manager DATE: June 5, 2004 SUBJECT: NEW CARPET FOR AGENCY OFFICE
Next weekend, June
subject body
Activity 2
short inform persuade setting policy increases attend less deadline change
Activity 3
e
– c – b – a -- dAct Nhomakorabeavity 4
13-14, we will be recarpeting the entire agency office. Therefore, before you leave on Friday, please make sure all wastebaskets, chairs, boxes and other items on the floors are moved into the hallway.
Activity 9
1.
MEMO / MEMORANDUM 2. TO 3. FROM 4. DATE 5. SUBJECT / ISSUE
6.
a) All department managers / Each department manager b) on quality control / about quality control c) list the actions / list various actions / list some actions d) all should be present. / please be present. / your presence is required. 7. Good Luck / All the best
Sample Page 215
price adjustment low price
价格调整 intensive competition 竞争激烈 home-made mobile phones 廉价国产手机 imported mobile phones 进口手机 compete with 与…竞争 reduce the price by 10% 降价10% take effect 生效
Activity 10
2.
All Workshop Managers / All Workshop Directors 3. John Smith, CEO / John Smith, Chief Executive Officer 4. 15 March, 2004 / March 15, 2004 5. A meeting on quality control / A meeting about quality control
Activity 18
MEMO
/ MEMORANDUM TO: All mobile phone wholesalers FROM: Chief Sales Representative of Guoshou Corporation DATE: December 15, 2003 SUBJECT: Mobile phone price cut
Activity 18
In
order to strengthen the competition with imported mobile phones and increase the market share, the company decides to reduce the prices of all models of Guoshou mobile phones by 15%. The price reduction will take effect on 1st January, 2004.
Also, clear your
desk tops and either put your belongings in your desk drawers (which should be locked) or in boxes. Please label your boxes so that you can find your belongings easily on Monday morning. I’m sure we all appreciate getting the new carpeting. Our old carpet has definitely seen better days!
Activity 16
MEMO
TO
/ MEMORANDUM
FROM
DATE SUBJECT
/ ISSUE
Activity 16
intensive competition
low price
homemade mobile phones In order to / To the company decides / the company decided all models of Nokia handsets This price reduction Please inform all wholesalers