INFO5991_Service Sciences Management and Engineer_2013 Semester 2_Summary Weekly schedule
合集下载
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
2.BRYNJOLFSSON, E., HOFMANN, P. & JORDAN, J. 2010. Cloud computing and electricity: beyond the utility mun. ACM,53,32-34.
WK 8
19/9
In Class test
WK 6.
5/9
Modelling and managing business processes
and
From business processes to software services: service oriented architecture (SOA):
Consultant’s Report Stage 1b
2.Introduction to SSME:Professor Joseph Davis
3.Introduction to the unit of study
4.Icebreakers
5.Professional goals assessment
6.Introduction to the assignments
2. Awriting exerciseof c. 300 words
WK 2
8/8
Services, strategy, IT and productivity
ShaeHoward
1. Feedback on the assignment preparation exercises: understanding the client briefs and the writing exercise
What economic benefit can it bring to organisations?
Presentation of article reviews
Article review
SALLÉ, M. (2004) IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on Utility Computing
7.Understanding the client briefs and the writing exercise for week 2
8.Form teams
Assignment preparation exercises: DUE 5PM SUNDAY August 4
1. Understanding the client briefsstudents choose one of the client briefs and complete answers to the questions for that brief
1.Summary of ideas from the articles in the synthesis grid
2.Working thesis
WK 7.
12/9
Services in the cloud
Feedback on stage 1b
Persuasive writing and citing evidence
Unbundling the corporation: specialisation and its enablers
Feedback on Stage 1a
Presentation e 1a
ArticlereviewPOHLE, G., KORSTEN, P., RAMAMURTHY, S. & FOECKING, S. (2007) The specialized enterprise: a fundamental redesign of firms and industries.
Delivery models for IT-centric services
In class test
WK 9.
26/9
IT Governance: Delivering Value from IT Services in a Complex EnvironmentChris Kwok
What is IT governance and what is its organisational role?
WK 12
24/10
Service level agreements
Consultant ReportPresentations
WK 13
31/10
In-class test
In class test
Report Stage 3:The Consultant’s Report
4 Presentation of article reviews
ArticlereviewALLMENDINGER, G. & LOMBREGLIA, R. (2005) Four Strategies for the Age of Smart Services. Harvard Business Review, 83, 131-145
2. Writing styles
3. Introduction to article reviews
WK 3.
15/8
Smart Services:ShaeHoward
1 What is evidence?
2 Finding scholarly resourcesTina Reedman
3 Creating a synthesis grid of scholarly sources
What is IT service management?
IT service management standards and frameworks
Consultant ReportPresentations
Report Stage 2:
Oral presentation of work in progress on the Consultant’s Report
WK
TOPIC & PRESENTER
TUTORIAL
ASSIGNMENTS DUE
WK 1.
1/8
SSME: what is the service economy and why are IT-centric services important to it?
1.Introductions all
WK 4.
22/8
The Internet ofEverything
Writing the summary and developing a working thesis
Consultant’s Report Stage 1a:
The synthesis grid
WK 5.
29/8
Specialisation and service-oriented models of business :ShaeHoward
WK 10.
10/10
Delivering IT-centric services
Industry guest presenter, Macquarie Telecom
Preparation for Stage 3:Consultant’s Report
WK 11
17/10
Managing IT- centric services
Presentation of article reviews
Article review
1.HARDING, C. 2011. Cloud Computing for Business -The Open Group Guide. Zaltbommel: Van Haren Publishing. Pp2-19 and 33-46.
WK 8
19/9
In Class test
WK 6.
5/9
Modelling and managing business processes
and
From business processes to software services: service oriented architecture (SOA):
Consultant’s Report Stage 1b
2.Introduction to SSME:Professor Joseph Davis
3.Introduction to the unit of study
4.Icebreakers
5.Professional goals assessment
6.Introduction to the assignments
2. Awriting exerciseof c. 300 words
WK 2
8/8
Services, strategy, IT and productivity
ShaeHoward
1. Feedback on the assignment preparation exercises: understanding the client briefs and the writing exercise
What economic benefit can it bring to organisations?
Presentation of article reviews
Article review
SALLÉ, M. (2004) IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on Utility Computing
7.Understanding the client briefs and the writing exercise for week 2
8.Form teams
Assignment preparation exercises: DUE 5PM SUNDAY August 4
1. Understanding the client briefsstudents choose one of the client briefs and complete answers to the questions for that brief
1.Summary of ideas from the articles in the synthesis grid
2.Working thesis
WK 7.
12/9
Services in the cloud
Feedback on stage 1b
Persuasive writing and citing evidence
Unbundling the corporation: specialisation and its enablers
Feedback on Stage 1a
Presentation e 1a
ArticlereviewPOHLE, G., KORSTEN, P., RAMAMURTHY, S. & FOECKING, S. (2007) The specialized enterprise: a fundamental redesign of firms and industries.
Delivery models for IT-centric services
In class test
WK 9.
26/9
IT Governance: Delivering Value from IT Services in a Complex EnvironmentChris Kwok
What is IT governance and what is its organisational role?
WK 12
24/10
Service level agreements
Consultant ReportPresentations
WK 13
31/10
In-class test
In class test
Report Stage 3:The Consultant’s Report
4 Presentation of article reviews
ArticlereviewALLMENDINGER, G. & LOMBREGLIA, R. (2005) Four Strategies for the Age of Smart Services. Harvard Business Review, 83, 131-145
2. Writing styles
3. Introduction to article reviews
WK 3.
15/8
Smart Services:ShaeHoward
1 What is evidence?
2 Finding scholarly resourcesTina Reedman
3 Creating a synthesis grid of scholarly sources
What is IT service management?
IT service management standards and frameworks
Consultant ReportPresentations
Report Stage 2:
Oral presentation of work in progress on the Consultant’s Report
WK
TOPIC & PRESENTER
TUTORIAL
ASSIGNMENTS DUE
WK 1.
1/8
SSME: what is the service economy and why are IT-centric services important to it?
1.Introductions all
WK 4.
22/8
The Internet ofEverything
Writing the summary and developing a working thesis
Consultant’s Report Stage 1a:
The synthesis grid
WK 5.
29/8
Specialisation and service-oriented models of business :ShaeHoward
WK 10.
10/10
Delivering IT-centric services
Industry guest presenter, Macquarie Telecom
Preparation for Stage 3:Consultant’s Report
WK 11
17/10
Managing IT- centric services
Presentation of article reviews
Article review
1.HARDING, C. 2011. Cloud Computing for Business -The Open Group Guide. Zaltbommel: Van Haren Publishing. Pp2-19 and 33-46.