专业英语考卷口试

1． Room Reservation 房间预订Miss Smith is a secretary. She calls Peace Hotel to reserve a suite for her boss from December 12 to 16. The reservationist answers the phone call and accepts the booking.史密斯小姐是一个秘书。

她叫和平宾馆预订一个套间她的老板，从十二月十二日到16。

预订员接听电话呼叫和接受预订。

Reservationist: Good morning. Peace Hotel . Room Reservation. Can I help you?Miss Smith: I am calling from Tianjing . I’d like to reserve a room for my boss in your hotel. Reservationist: What kind of room would you like?We have single rooms, double rooms and suites.Miss Smith: I’d like to make a reservation for a suite with both shower and bath. Reservationist: For w hat dates please?Miss Smith: It’s for 5 nights, December 12th to 16th.Reservationist: Could you hold the line, ple ase? I’ll check if there is a room available for those days.Miss Smith: OK.Reservationist: Sorry to have kept you waiting, sir. We have rooms available in that period. Miss Smith: How much do you charge for a single room?Reservationist: 380 yuan for one night.Miss Smith: OK. I’ll take it.Reservationist: Could you tell me your name, please?Miss Smith: Miss SmithReservationist: Miss Smith. A suite with both shower and bath from December 12th to 16th.We are looking forward to your coming.Miss Smith: Thank you.Reservationist: Good-bye.2．Room Reservation 预定房间A guest comes up to the Reception Desk. He has booked a single room for two nights two weeks before. He wants to check-in. the receptionist checks the reservation card and asks the guest to fill in the registration card. 客人来到接待处。

他已预订了一个单人间，2晚2周前。

他想入住。

接待员检查预约卡，请客人填写登记卡。

Reservstionist:hello may I help you sir.Gust:yes I’d booked a single room two weeks ago.R:yes may I ask your name sir?G:my name is Yao Shen.R:let me checks the reservation card ,please wait a moment Mr.yao.G:um,ok.R:yes,it”s here, Mr.yao reservation a single room for two night two week ago.and any other requirements sir?G:no thanks.R:yes,sir ,here is a room on 6th floor is that ok?G:6th floor?it”s too high ,can you give me a room on othe floor?R:um,3rd floor have another single room, is that ok sir?G；yes，that is ok.R:ok a single room for two days, dailly price is 120yuan,totaily 240yuan and please give me 300 yuan as a deposit.G:is cash ok?R:yes,it’s ok .G：here you are.R:collect your cash 300yuan and please sign your name here.G:okR:thank you sir ,here is your room key. Your room number is 317,well come to our hotel.3. Complaint 投诉It’s 3:30 p.m. Mrs. Brown just arrives and checks into the room. Her room number is 206. She finds the pillowcases are stained and the bathtub is dirty. She complains about the room to the Receptionist. The receptionist is handling the complaint. 现在是下午三点半布郎太太刚到，检查房间。

她的房间号码是206。

她发现枕套上有污渍，浴缸是脏的。

她抱怨房间，接待员。

前台接待投诉处理。

R:hello this is hotel front office ,may I help you?B:i’m just checks into the to om,and I find the room is so dirty!R:I’m so sorry about that ,may I have your name miss?B:my name is brownR:and may I have your room number Mrs. Brown ?B:my room number is 206.R:yes, mrs brown I’m very sorry about our mistake make you inconvenienve, and can you tell me the specific situation about that room?B:I’m just arrives and checks into the room, and I found the pillowcases are stained and the bathtub is dirty.R:I’m so sorry about that and we will clean your room and repiacement of the pillowcases ,it’s 3:30p.m our staff will arrive your room in 10mintutes.and if you want to change a room ,we will sent the new room key to your room now.B:um….just clean my room is ok .i needn’t change the room ,hurry please.R:yes,we will hurry , and once again the sorry for our mistake and thanks for your for give.4. Check outMr. Brown is in Room 306 and she’d like to check out. Her bill is 5600 yuan. She asks the cashier to explain what charge of 300 Yuan is for. The cashier tells Mrs. Brown is for the phone calls she made from her room. Mrs. Brown likes to settle the bill with credit card. It’s Master Card. The hotel accepts Master Card.The cashier: Good morning ,can I help you?Mrs. Brown: I’m leaving today . I’d like to pay my bill now.The cashier: By the way, I'd like to tell you that the check-out time is 12:00 noon, Madam.Your name and room number , please?Mrs. Brown: Brown , Room 306The cashier: Have you used any hotel services this morning?Mrs. Brown: Yes, I just had a phone call.The cashier: Fine. This is your bill, Mrs. Brown. Five nights at 1600 yuan each. That makes a total of 5600 yuan.Mrs. Brown: Five nights at 1600 yuan each ,the total is 5300 yuan ,Can you tell me what charge of 300 Yuan is for.The cashier: Yes,It is for the phone calls you made from your room.Mrs. Brown: Oh , I see . Can I pay by Master card?The cashier: Certainly. May I have your card, please?Mrs. Brown: Here you are.The cashier: Please sign your name here.Mrs. Brown: Oh, yes. Is it possible to leave my luggage here until I'm ready to leave this afternoon?I'd like to say good-bye to some of my friends.The cashier: Yes, we'll keep it for you. How many pieces of your luggage?Mrs. Brown: Just three. I'll be back by 3:00.The cashier: That's fine. Have a nice day.Mrs. Brown: Thank you. See you later.5. Room ServiceThe room attendant greets the guest and shows the guest to Room 1402. the attendant caries one of the guest’s handbags and opens the door for the guest. The room attendant makes a cup of tea for the guest and then gives the guest the service directory. The guest gives thanks to the room attendant.Attendant: Good morning. I am your room attendant. Now I will show you to your room. Could I look at your room number card?Guest: Certainly. My room number is 1402.Attendant: All right. Come this way, please. May I help you with your luggage?G: Thanks.Attendant: I have opened the door. After you, please.Guest: Thanks.Attendant: Please make sure your keycard inserted. Let me put your luggage in the closet. Guest: It is very kind of you.Attendant: You must be tired after the long journey. Please have a rest. Shall I make tea for you? Guest: Yes, you are so considerate. By the way, I don’t want to be disturbed. You know I am tired actually.Attendant: Just place this “Please Do Not Disturb “sign outside the door.Guest: Thanks. Can you tell me when the room service is available?Attendant: It is only available from 6 a.m. to 10 p.m. every day.Guest: Oh, I see. Here is your tip.Attendant: Thank you. The brochure is in the first drawer of the beside table. You can get information about our facilities and services from it. Is there anything else I can do for you? Guest: No, thanks. Bye-byeAttendant: Bye. Have a nice stay6. Room ServiceMr. White wants to have breakfast in his room 506. he places a call to Room Service to make an order. His order is a glass of apple juice, two boiled eggs, some sandwiches and a cup of tea. 15 minutes later, the waiter sends the breakfast to Mr. White’s room.A: Mr. White B: Room ServiceA: Good morning. Room Service. May I help you?B: Yes. I’d like to have my breakfast in the room.A: Yes, sir. What would you like to order?B: I’d like a glass of apple juice, two boiled eggs, some sandwiches and a cup of tea.A: Yes, sir. So that’s a glass of apple juice, two boiled eggs, some sandwiches and a cup of tea.B: That’s right.A: May I have your name and room number, please?B: Yes, Room 506, Mr. White.A: Could we serve you anything else?B: Not at the moment. Thank you.A: You’re welcome, Mr. Rodgers. Your order will be ready very soon. Good-bye.A: Room Service. May I come in?B: Yes, the door is open.A: Good morning, sir. Here’s the break fast you ordered, Mr. White.B: Thank you. Put it on the table, please. What’s the news today?A: Oh, I’m sorry I forget to get a newspaper for you. I’ll fetch one for you, just a moment, please. B: Never mind.A: (Returns with a newspaper) Sorry to have k ept you waiting, Mr. Rodgers. Here’s today’s China Daily.B: That’s very nice of you.A: Don’t mention it, Mr. White. Would you please sign the bill?B: Yes, here you are.A: Thank you, Mr. White. Enjoy your breakfast.。