HND统计outcome2

1. Introduction:Faboil Ltd has evolved into a relatively successful organization within the biotechnology field. And now this company has some problems. Richard has failed to understand his role as Manager when delegating work to his team. He decided to off-load several tasks to his three project team leader. The Carole was a committed and conscientious work. She makes the stress in the work and relationship with the colleague. The following will give some information to help them solve the problem.2. Findings2.1 Richard’s managerial rolesHenir Fayol defined management as consisting of five main activities: planning, organizing, commanding, coordinating and controlling. Planning——planning includes defining goals, establishing strategy, and developing plans to coordinate activities.Organizing——organizing includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decision are to be made.Commanding——commanding is telling people what should be done. Coordinating——coordinating involves determining the timing and sequencing of activities so that they mesh properly, allocating the appropriate proportions of resources, times and priority, and adapting means to ends. Controlling——controlling is the process of monitoring performance, comparing it with goals, and correcting and significant deviations.In this case, Richard didn‘t act well in planning, when he decision to off-load several tasks to his th ree project team leaders, he hadn‘t take inquire and task, he take the work to Carole directly. He did not act well in organizing. He didn‘t allocate the work appropriately because he gave Carole the major portion of workload which Carole could not cope. He also did not act well in commandin g, he didn‘t tell clearly to Carole what she should to do, which is mislead Carole and makes her become disillusioned and angry with Richard and Joanne. Richard did not act well in coordinating. He has not kept friendly relationship with other department and when there drove a wedge between Carole and Joanne, he didn‘t solve the problem. He also didn‘t act well incontrolling, although he went off on long-term sick, he need know what happened in company. but he didn‘t do anything.2.2 Assertiveness skillThe Assertiveness skill is a behavioral skill which may develop in an individual due to high self-esteem and relationships at an early age, it‘s a key business behaviour required in developing leaders‘ effectiveness. Assertiveness is a foundational life skill that we all need to develop and begin to implement in our lives. It is different with the aggression and passivity. Assertiveness is a communication style and strategy it‘s distinguished from aggression and passivity.To do assertiveness must know what are ‗bill of rights‘. It has the following are examples of what might be on a ‗bill of rights‘:1. I have the right to express my views and ideas.2. I have the right to ask for what I need.3. I have the right to say ‗No‘ to unreasonable requests.4. I have the right to make mistakes sometimes (after all I have to learn).The Assertiveness techniques include Basic or Empathetic Assertion, Broken Record, Use of Silence, Saying No, Fogging and Disarming Anger.In the case, Carole had made some mistakes. Firstly, need standing up for one's rights no matter what the circumstance. That Carole does insufficient, she was obviously doing want to work overtime and she also do not over so many things. But she did not speak out. So she didn't safeguard her rights. Tha t‘s not enough assertiveness. I think she should have talk with Richard early like Joanne and Ian, told he what things she can do and what she can‘t. Secondly, correcting the situation when one's rights are being violated. This point Carole does not better. Carole unanalyzed what she can do and what she can‘t, she didn‘t really want to admit that she was unable to cope. But when she takes over the work, she was experiencing several problems which she could not have foreseen. At this time, she‘s colleagues a dvised her to talk with Richard, but Carole also not talk to Richard. It makes the problem worse. I think she should study to say no. When Richard allocated work to her, she should tell him her specialized subject and it is useful for leader to allocate works to her.Thirdly, it is need finding a "win-win" solution in handling problems between two individuals. If has the trouble like she appeared that Joanne is specialism was network analysis do not decided to confront Joanne to ask her to take over the net work analysis. She‘s this methods is not well. She should not be angry to find Joanne ask her to take over the work. If she wants Joanne help she does the network analysis work need consultation with Joanne or change the work with Joanne.Finally, good ti me management told us first do important tasks. Carole‘s time management has the problem. Carole put the most difficult and time-consuming tasks things in lastly, it led a lot of stress to her. I think she need take some arrange, she can put important things first.2.3 The conflictConflict is a process which begins when one party perceives that another party has negatively affected, or is about to negatively affect, something the first party cares about. Conflict occurs when two opposing parties have interests or goals that appear to be incompatible. Some factors cause conflict: 1) Competition 2) Differences in objectives: individuals and organization, individual and individual, departments within the organization, formal and informal organizations. 3) Differences in values, attitudes, and perceptions. 4) Disagreements about role requirements. 5) Disagreements about work activities. 6) Disagreements about individual approaches. 7) People exhibit diverse styles and approaches in dealing with others and with situations. 8) Breakdowns in communication. About the influence of the conflict, not all of the conflict is also bad it has the positive effect of conflict and negative conflict.Positive Effects of Conflict: make our change; find the shortcoming and problems about ourselves; Increase effort; understanding others; make decision more correct; Possible Negative Effects of Conflict: decreased communication; badly relationship; decreased cooperation; negative feelings.There are five methods to resolve the conflict. It includes avoidance, accommodation, competition, compromise and collaboration.Avoidance--unassertive and uncooperative, not taking sides, ignore the conflict. Sometimes avoidance is the best solution.Accommodation--unassertive but cooperative, accepting another viewpoint you would prefer not toCompetition--assertive and uncooperative, working for your own point of view at the expense of othersCompromise--moderately assertive and cooperative, finding acceptable solution for both partiesCollaboration--assertive and cooperative, finding solutions to fully satisfy both partiesIn this case, Carole asks Joanne to take over the network analysis, but Joanne refused to take on this additional workload. Some bitter words were exchanged which drove a wedge between them. It led the conflict between Carole and Joanne. I think Carole need do the following things to avoided conflict with Joanne. At first, Carole needs comminute with Joanne with a well attitude, ask her help the network analysis. Then, Carole do not take emotion, because Joanne‘s specialism was network analysis, and this work was one of the most difficult and time-consuming tasks that she had taken over from Richard, in the belief that only Joanne was able to undertaken these tasks. If Carole wants to the resolve the problem, she needn‘t bring the emotion, she need try to talking with Joanne, obtain the Joanne‘s help. That may not make the conflict with Joanne. At last, Carole also can cooperate with Joanne to solve the problem. That can not influence Joanne on time get off work. If the Carole can done these points she wouldn‘t conflict with Joanne.2.4 About the time managementThe time management is means arrange your time reasonable, make you work have done in the time, the time management is not finished all of the things, but it is successful relate time. There are some benefits from the time management: 1) Reduce your stress. 2) Increasing satisfaction and results from your studies and/or your job. 3) Making you more productive as anindividuall. 4) Giving you a more rewarding and satisfying balance to your life.Following is the time management techniques include:Priority Setting—Urgent activities demand immediate attention, and are usually associated with the achievement of someone else‘s goals, or with an uncomfortable problem or situation that needs to be resolved. Important activities have an outcome that leads to the achievement of your goals.Your Peak Time—we may try to spend time on important tasks in the afternoon period and may not then do our best thinking; we may find it hard to concentrate or to come up with ideas. It is important, as far as possible, to work on your most important tasks at your peak time if you want to be able to do them well and relatively quickly.Five Minute Rule—this simple technique is particularly useful when you feel you have a large number of things to do. Rather than write all the things you need to do on a to-do list, set aside a time when you will not allow interruptions.Planning and Scheduling Time—for important items it is worth scheduling when you will work in them. You may also schedule times when you can batch routine or similar activities together so that you ate not distracted by them. It is useful to schedule meetings to times when there is less likelihood of interruptions. By letting others know your schedule, unnecessary interruptions might be avoided.Learn to say NO—Do not say yes when you don't have the time, motivation, interest or skills to do the task, Say ―no‖ to task s that have little impact on your targets, Prevent stress, avoid overworking.In this case study, Carole‘s time management not does well. Carole should Priority setting. Carole has to work late each evening to clear the paperwork. Like the staff documents with queries written on her desk. This things belong the bitty things can do it last. Carole should make a form to distinguish the important and unimportant jobs.Carole can learn say no, Richard believed that only Carole had the necessary commitment and expertise to be able to cope well with the increased workload. Carole unable to cope the work, but she didn‘t really want to admit that shewas unable to cope. Carole not refuses the work that lead to she everyday having to work late each evening.Carole also need learn planning and scheduling time. Carole wants to do the work effective, she can to do lists. Everyday make a new plan, do the important things first. Carole always wastes time in the bitty things. To do list can help her to know what things need do priority. That can make her work more efficiency.2.5 How to deal with the stressStress arises when individuals perceive that they cannot cope with the demands being made on them or with threats to their well-being. Behavioural signs of stress include aggression, withdrawal, lack of communication, moody, nervous shake and restlessness. Physical signs of stress include problem with sleep, loss of appetite, aches and pains, nausea, sweating, dry mouth. Emotional signs of stress include weepy, depression, lack of interest, negative self talk, loss of concentration and fuzzy perception. In case, Carole could not work effectively with Joanne and Ian. She was dejected and also experiencing recurrent headaches. They are the signs of stress.There are a variety of mechanisms that can be used to manage stress: Avoidance of stressors– we can try to identify what particular stressors we are affected by and seek to remove or avoid them.Adaptive behaviours–we can learn techniques such as time management and assertiveness.Adaptive physical response– we can improve the diet, take more exercise and try to relax.Adaptive thinking and emotional response– we can change how we view a situation by positive thinking and changing our ―self talk‖.Carole can deal with her own stress through the following ways:First, she need have a good rest. Because she is always work late each evening and not sleep well. So, she need get enough sleep.Second, she can learn how to say ―no‖. Richard believes that only Carole had the necessary commitment and expertise to be able to cope well with the increased workload. Carole knows she may no ability to finish this all of thework but she not refused the Richard. She stress caused by the too much work. If she learn say no that can not happened she experiencing recurrent headaches also can not faced more stress.Third, Carole makes some problem because she not uses the good methods communities with Joanne. So, she makes the stress with the relationship with Joanne. She needs learning better communication skills improve her relationships with management and coworkers.Last, other best way to reduce the stress is avoidance of stressors. She can talk with Richard and let him know she do not experiencing so much work. That she cannot face so many works result in she has the stress. After work she should find practical ways to relax, such as meeting with friends and cultivating personal interests.When dealing with stress in others, we should recognize signs of stress in others, identifying causes of stress in others and find appropriate ways to deal with the stess.Joanne had been off work and was suffering from a migraine and stomach bug due to the conflict. Carole and Joanne should deal with the conflict with each other. Calore didn‘t ha ve the authority to take over the network analysis to Joanne. She should negotiate with Richard and ask Richard to allocate to Joanne, because Richard is the leader and has the power to allocate work to subordinates.。