初级酒店英语..

酒店基础英语
Hotel Basic English
Part I General English 公共英语
一、Basic vocabulary 基本词汇
客房部：Housekeeping (HK)
前厅部：Front Office (FO）
工程部:Engineering Department (ED）
餐饮部:Food and Beverage Department （FB）
行政部：Administration Department（AD）
保安部：Security Department (SD)
市场销售部：Sales and Marketing Department (SM）
财务部：Finance Department （FD）
General Manager 总经理
Deputy General Manager 副总经理
Director 总监
Manager 经理
Assistant Manager 大堂副理
Manager On Duty 高值经理
Supervisor 主管
Captain 领班
Assistant to the housekeeper管家助理
Waiter/Waitress 餐厅男/女美食顾问
Operator 总机话务员
Bellboy 行李生
Receptionist 总台接待员
Lobby 大堂．
Front desk 总台
Cashiers 结帐处
Guest service center 宾客服务中心
Concierge/bell service 行李组
Lift/Elevator 电梯
Ticket service 票务服务
F＆B Reservation 宴会预订
Room service 客房送餐
Restaurant 餐厅
Conference room/meeting room 会议室
Parking lot 停车场
Basement parking lot 地下停车场
Toilet/Washing room/Lavatory 卫生间
SPA 休闲中心
Fitness Center 健身房
二、Daily Expressions 日常用语
（一）、Greeting and Parting 问候与告别
1、Good morning（afternoon, evening），sir（madam).
早上(下午、晚上）好,先生(夫人）。

2、How do you do?
您好!（初次见面）
How do you do?
您好！(回答）
Nice/Glad to meet you.
很高兴见到您。

3、How are you?
您好吗？
Fine，thanks，and you？
好，谢谢,您呢?
4、Welcome to our hotel (restaurant)。

欢迎到我们酒店(餐厅）来。

5、Wish you a most pleasant stay in our hotel。

愿您在我们酒店过得愉快。

6、I hope you will enjoy your stay with us.
希望您在我们酒店过得愉快。

7、Have a good time!
祝您过得愉快!
8、Have a good evening/weekend!
祝您晚上过得愉快／祝您周末过得愉快!
9、Good—bye and hope to see you again。

再见，希望再次见到您。

10、See you later。

等会儿见。

11、Good night。

晚安。

12、See you tomorrow。

明天见。

13、Goodbye and thank you for coming. 再见，谢谢您光临。

14、Goodbye and hope to see you again。

再见，希望再见到您。

15、Have a nice trip. 一路平安.
16、Have a pleasant journey。

祝您旅途愉快。

17、Have a nice day. 祝您今天过好.
18、Good luck。

祝您好运.
（二）、Telephone Expressions 电话用语
1、Good morning，MOON YO Hotel。

/This is…Can I help you？
您好，幔悦酒店／这里是……。

需要帮忙吗?
2、Sorry, I've dialed the wrong number.
对不起，我拨错号了。

3、Sorry, you have dialed the wrong number, I’ll extend you to…
对不起，您拨错号码了，让我帮您转到……
4、Who are you looking for? /Where are you transferring for？
您找哪位?／您要转哪里？
5、May I speak to your General Manager？
能和你们总经理说话吗?
Speaking, please. 我就是。

6、Sorry, he is not in at the moment。

对不起，他现在不在。

Would you like to leave a message?
你要留口信吗？
7、Pardon? (升调)对不起,请再说一遍好吗?
I beg your pardon？对不起,请再说一遍好吗？
8、Sorry, I still didn’t understand what you said，
will you please speak slowly？
对不起,我还没听懂，您能讲慢一点吗?
9、Hold the line, please。

I’ll extend you to the Assistant Manager.
请稍等，我帮您转至大堂副理处。

l0、I’m sorry，the line is busy。

Would you mind waiting on the line?
对不起，电话占线。

您是否拿着电话稍等一会儿?
11、Thank you for your waiting. 让您久等了！
(三)、Greetings 祝贺语
1、Congratulations！祝贺您!
2、Happy birthday！生日快乐！
3、Happy New Year! 新年快乐!
4、Merry Christmas！圣诞快乐！
5、Have a nice holiday！节日快乐！
6、Wish you every success！祝您成功！
（四）、Thanks and Responses 答谢和应答语
1、Thank you（very much）. 谢谢您(非常感谢）。

2、Thank you for your advice(information, help)
感谢您的忠告（信息、帮助）。

3、It’s very kind of you。

您真客气。

4、You are welcome。

不用谢。

Don't mention it。

不用谢。

5、It's my pleasure. 非常高兴为您服务.
With pleasure. 非常高兴为您服务。

My pleasure。

非常高兴为您服务.
6、I am at your service. 乐意为您效劳。

7、Thank you for staying in our hotel. 感谢您在我们饭店下榻。

(五）、Apologies 道歉语
1、I'm sorry。

很抱歉.
2、Excuse me. 对不起.
3、I’m sorry. It's my fault。

很抱歉，那是我的过错。

4、Sorry to have kept you waiting。

对不起，让您久等了。

5、Sorry to interrupt you. 抱歉打扰您.
6、I’m sorry about this。

我为此感到抱歉.
7、I apologize for this。

我为此抱歉。

8、That’s all right. 没关系。

9、Let’s forget it. 算了吧。

(六)、Requests and Responses 征询与应答语
1、Can/May I help you？我能为您做什么？
What can l do for you? 我能为您做什么？
2、Just a moment please，I'll be with you right away/immediately。

请稍等一下,我马上就来。

3、Yes, of course. 当然可以。

Certainly. 当然可以.
（七）、Giving Directions 指路用语
1、Go upstairs/downstairs。

上楼／下楼。

2、It’s on the second/third floor。

在二／三楼。

3、Turn left/right。

往左／右转.
4、This way, please。

请这边走。

5、Follow me please。

请跟我来。

6、After you. 您先请。

7、Excuse me，where is the（washing room）？
请问（洗手间）在哪里？
8、The washing room is next to the lift.
洗手间在电梯隔壁。

9、The F&B reservation desk is on the second floor。

宴会预订处就在二楼。

10、I’ll show you to the….This way，please。

我带您到……，请跟我来。

(八）、Reminding 提醒用语
1、Mind（Watch）your step。

请走好!
2、Please be careful. 请当心。

3、Don’t worry（about it). 别担心。

4、Take it easy. 放心好了。

5、Please don't leave anything behind。

请别遗忘物品。

6、Please don’t smoke here.
请别在这儿吸烟。

Part II Professional English 业务英语
Front Office Dept。

前厅部
一、Basic vocabulary 基本词汇
1、reception 接待处
2、information 问讯处
3、reservation 预订处
4、form 表格
5、registration form 登记单
6、fill in 填写
7、welcome card/passport 欢迎卡
8、C/I(check-in) 入住
9、C/O（check-out) 退房
10、no-show 有预订未入住
11、change room 换房
12、extension of stay 续住
13、complain 投诉
14、preferential rate 优惠价
15、commercial rate 协议价
16、coupon/voucher 票／券
17、complimentary 免费赠送
18、message 留言
19、confirm/confirmation 确认
20、cancel/cancellation 取消
21、signature 签名
22、discount 折扣
23、room rate 房价
24、tariff 房价表
25、umbrella 雨伞
26、trolley/cart 手推车
27、luggage/baggage 行李
二、Daily Expressions 日常用语
1、Good morning。

This is Room Reservation. May I help you？
早晨好！客房预订处,我能为您做什么？
2、For what date？
您要订哪一天的房间?
3、For how many nights？
您要住几个晚上。

4、How long will you be with us? /How long are you going to stay here?
您打算住多久?
5、A single room or a double room/deluxe suite?
需要单人房间还是双人房间／豪华套房？
6、For how many people please？
你们一起几个人?
7、What time will you be arriving？
您将在何时到达？
8、Have you made a reservation? /Do you have any reservation？
您有没有预订房间?
9、For a____room the price would be RMB____yuan。

____房的价格是____元。

10、May I know your name and room number?
您能告诉我您的名字和房间号码吗?
11、May I see/have a look at your passport?
能看一下您的护照吗？
12、Would you please fill in this form？
麻烦您填写一下这张表,好吗?
13、Would you please sign your name here？
麻烦您在这儿签一下您的名字。

14、Would you please have a seat in the sofa over there?
您在那边沙发上坐一会儿好吗？
15、May I take your luggage for you？
我来帮您拿行李,好吗?
16、How many bags do you have in all?
您一共有你个包？
17、Don't worry，your luggage will be sent up at once.
别但心，您的行李很快就会送上去的.
18、This is your room card and room key。

这是您的房卡和房间钥匙.
19、May I take a message for you?
我帮您传一下口信,好吗?
20、Here is the paper and pen，Please write down your message.
这是纸和笔，请写下您的留言.
21、Please pay the deposit in advance。

请您先付一下订金.
22、How would you like to pay, sir，in cash or by credit card？
先生，请问您是用现金还是用信用卡付账？
23、Your room number is 1208。

This is your welcome card.
您的房间号码是1208。

这是您的欢迎卡。

24、The check out time is 12：00 at noon。

You'11 have to pay half
of the rate if you leave after 12：00。

You'11 have to pay the full rate
if you leave after 6:00pm,
退房时间是中午12：00,如果您12点后退房,必须多付半天房租。

如果晚上6点后退房，按全日收费计算。

25、If you want a late check-out at____ pm，please contact
with the Assistant Manager.
如果您想要在下午____点退房，请联系大堂副理。

26、Sorry, all ____rooms are occupied. How about having a ____？
对不起，____房已经满了，____房怎么样？
Rooming the guest
Bellboys are the key personnel who not only escort guest to his/her room but also introduce the hotel facilities and the main features of guest room. It is the perfect opportunity for us to make our guest feel welcomed and relaxed.
Scene one: guest completes check in at Front desk。

At Front desk
GSA: Mr. Robinson。

This is your bellboy Tony。

He will show you to your room.。

Have a pleasant stay,
GST：Thank you very much. Goodbye.
GSA：Goodbye, Sir。

Bell：Good morning, Mr。

Robinson. Nice to meet you。

May I have your room number, please？
GST：Here you are
Bell：。

This way to the elevator。

Is this your first time in Fuzhou? （How is your trip?) GST：Not really。

I used to stay in other hotels.
Bell: Welcome to our hotel. Here comes the elevator. Please come in。

In the elevator
Bell：Your breakfast is in the Chinatown Restaurant located in the Second Floor from 7:00-10：00.
GST：Ok。

Escort guest to the room
Bell: Here we are，Mr。

Robinson。

After you
Bell: This way to your room。

Here is the emergency exit。

This is your room。

May I use your room key?
GST：Sure. Here you are。

Bell: Insert key for power Sir。

Please come in.
GST: Thanks。

Bell：May I put your suitcase on the luggage rack?
GST: Yes，please。

Please put my laptop on the table。

Bell: Certainly, Mr。

Robinson. How do you like the room temperature?
GST：I like it a little cooler.
Bell：Certainly, sir。

This is the air—condition control。

Now I turn down the room temperature to 20 degrees centigrade。

GST: That’ll be good。

Bell: May I introduce the room facilities for you？
GST：Sure。

Please go ahead。

Bell：This is the internet connection. The internet is free。

If you need anything during your stay，please simply contact Extension 60。

All the stationery is in this drawer。

This is the hotel service directory，
GST：All right。

Bell: Here is the mini bar. All the items are chargeable on consumption basis。

We offer complimentary coffee and tea。

If you need more，please feel free to inform Housekeeping.
Bell: This is the TV guide for hotel channels.
Bell：We offer 2 bottles of purified water everyday. If you need more，please inform our Housekeeping as well。

GST：All right.
Bell：This is the wardrobe。

Here we have safe box; iron ＆ironing board.
Bell: How do you like your room, Mr。

Robinson?
GST：Very good.
Bell：Is there anything else I can do for you，sir?
GST：Thank you Tony。

Bell：Have a pleasant stay in our hotel. If you need more information about the city，please just contact Concierge. Goodbye。

GST：Goodbye。

Finance Dept. 财务收银
一、Basic vocabulary 基本词汇
1、preferential price/privilege 优惠
2、discount 折扣
3、breakfast coupon 早餐券
4、cashier 收银员
5、deposit/deposit receipt 押金/押金收据
6、credit card 信用卡
7、exchange rate 汇率／兑换价
8、foreign currency 外币
9、U。

S.dollar 美元
10、Japanese yen 日元
11、HK dollar 港币
12、B.O.C. Bank of China 中国银行
13、change 零钱
14、exchange memo 兑换水单
15、bill 账单
16、unit price 单价
17、note/bill 纸币
18、mini bar 小酒吧
19、drink 饮料
20、valuables 贵重物品
21、service charge 服务费
22、cash 现金
23、minimum charge 最低收费／最低价
24、coin 硬币
25、safety deposit box 保险箱
26、free/free of charge/on the house 免费
27、one—yuan/five-yuan/ten-yuan note
l元/5元/10元钞票
28、settle accounts with RMB/pay in RMB/by credit card
用人民币结算／用信用卡付账
二、Daily Expressions 日常用语
1、Good morming/afternoon/evening。

Can I help you?
早上好/中午好/晚上好，需要帮忙吗?
2、Are you checking out right now？
您现在要结账退房?
3、l'd like to check out now。

I’d like to pay my bill now.
我现在要结账。

4、How would you like to make the payments？
您准备如何付账?
5、How would you like to pay，sir，in cash or by credit card?
先生,请问你是用现金付账还是用信用卡付帐？
6、May I have your name and your room number，please？
能告诉我您的姓名及房号吗？
7、Did you take anything from the mini-bar in your room？
您使用过客房小酒吧吗?
8、May I have your credit card, please?
我可以刷一下您的信用卡吗？
9、What's this amount for？
这是什么费用？
10、That's for the phone calls you made from your room。

那是您在房间打的电话费。

11、The charge is for drinks taken from the mini—bar。

这笔费用是客房小酒吧的饮料费.
12、The service charge is included in the bill。

服务费也包括在这帐单内.
13、How much is the total？/How much does it come to in total？
请问总共多少饯?
14、Your bill comes to____Yuan。

您的帐单共计____元。

15、Here's your bill，it's 1000 yuan in a11。

Would you like to check it?
这是您的帐单，一共是1000元，您要确认一下吗？
16、I am sorry, sir，but there has been an error in your bill。

Please wait a minute while I correct it。

对不起，先生，您的帐单弄错了。

请稍侯，我马上把它改过来。

17、I'll just check it again for you，madam.
女士，我为您再核对一遍。

18、Here is your change and receipt。

这是您的钱和收据。

19、Sorry, your credit card has been stopped paying. According to the
regulations of bank, it must be cancelled。

对不起,您的信用卡已经止付。

根据银行规定要取消。

20、Sorry to have kept you waiting。

对不起，让您久等了。

21、Please check it and sign here。

请核对一下在这里签个字。

22、Thank you。

You’re welcome to come again。

谢谢，欢迎再次光临.
23、Would you please tell me today’s foreign exchange rate?
请告诉我今天的外币兑换率好吗？
24、Today's exchange rate for every US dollar is____Y uan.
今天的美元兑换率是____元／美元。

25、How much would you like to change，sir?
您想兑换多少?
26、Would you please fill in the exchange memo?
请填一下兑换水单好吗?
27、Would you like to pay your meal into your room bill？
您想将餐费计入房间总账里吗？
Housekeeping Dept。

客房服务
一、Basic vocabulary 基本词汇extra bed 加床
single bed 单人床
twin bed 双人床
king-sized bed 大床
pillow 枕头
towel 毛巾
wardrobe 衣柜
hanger 衣架
bath robe 浴袍
slippers（a pair of…) 拖鞋
safety deposit box 保险箱password 密码
mini bar 小酒吧
refrigerator 冰箱
mineral water 矿泉水
laundry bag 洗衣袋
ironing board 烫衣板
iron/flat iron/electric iron 熨斗/电熨斗kettle 电热水壶
tooth brush 牙刷
tooth paste 牙膏
sewing kit 针线包
fruit 水果
room service 送餐服务
ashtray 烟灰缸
match 火柴
breakfast voucher/coupon 早餐券drawer 抽屉
switch 开关
mirror 镜子
remote control 遥控器
floor lamp/light 落地灯
reading lamp/light台灯
night lamp夜灯
bed-side lamp床头灯
telephone电话
bathtub浴缸
toilet bowl马桶
wash basin洗脸盆
tap水龙头
bath foam 沐浴液
shampoo洗发水
quilt cover被套
quilt被子
bathing towel浴巾
television电视
hair dryer电吹风
bathroom scales健康称
computer电脑
keyboard键盘
mouse鼠标
transformer多功能插座（电压转换插座）
socket插座
二、Daily Expressions 日常用语
1、Housekeeping. May I come in?
客房服务.我可以进来吗?
2、Welcome to the ____ floor。

I'm your room attendant.
May I help you with your bag, please, madam?
我是您的客房服务员.要我帮您拿包吗，小姐?
3、May I have your room number，please?
能告诉我您的房号吗?
Thank you. Let me show you to your room。

谢谢,让我带您到您的房间。

This way please. Here we are.
这边请.我们到了。

4、Please let me know if there is anything I can do for you。

The Extension is 60.
如果有什么事需要我帮忙的话,请告诉我。

分机号码是60。

5、I’m sorry to trouble you，sir. May I clean the room now？
先生，对不起麻烦您了.现在我可以打扫房间吗？
6、Not at the moment. 现在不需要。

7、Shall we come back later？/ Would you like me to come back later?
我们等一会再来,好吗?／您要我迟些再来吗？
8、When would you like me to do your room，sir？
您要我什么时候来为您整理房间，先生?
In half an hour please。

半个小时之后。

9、I hope I’m not disturbing you.
我希望没有打扰您。

10、How long will it take to finish cleaning a room？
打扫完一个房间需要多少时间?
11、It usually takes half an hour to finish cleaning。

打扫卫生一般需要半小时。

12、I’d like one more toothbrush。

我想再要一把牙刷.
13、One moment，madam。

I'll bring/send them to you right away.
等一会，夫人。

我马上送来。

14、There is something wrong with the toilet.
我房间的马桶出了些问题.
15、I’m very sorry，sir。

A repairman will come and check it right away.
我很抱歉，先生。

修理工马上来检查。

16、I’ll do it right away。

我马上去办.
17、Turn—down service. May I come in？
夜床服务。

我能进来吗？
18、The bed is hard. Please add one blanket for me。

这床太硬了,请帮我加一条毯子.
19、All right，sir。

We will do that then。

好的，先生。

到时我们会这样做的。

20、For laundry service, dial 60 and you will get the housekeeping.
若需要洗衣服务,请拨60与客房中心联系。

21、Have you got any laundry, sir？
先生，您有衣服要洗吗?
22、Do you need washing or dry-cleaning?
您是要水洗还是干洗?
23、I’ll send someone to pick it up right away。

我立刻叫人去收您要送洗的衣服。

24、Please fill in the laundry list.
请您填写好洗衣单.
25、For express service it will only take 4 hours, and there is an extra charge of 50%
快洗服务只需4小时,但要加50%的费用。

26、For ordinary Service，we will deliver the laundry before 18:00.
对于普通洗衣服务，我们在晚上18点前送回.
27、Your laundry is back，madam.
小姐,您的衣服送来了。

28、You’d better check your laundry。

您最好查看一下洗好的衣服。

Food ＆Beverage Dept. 餐饮服务
一、Basic vocabulary 基本词汇
1、Chinese restaurant 中餐厅
2、banquet hall 宴会厅
3、bar 酒吧
4、morning tea 早茶
5、afternoon tea 下午茶
6、breakfast 早餐
7、lunch 午餐
8、supper 晚餐
9、buffet 自助餐
10、Chinese food 中餐菜肴
11、western food 西餐菜肴
12、ashtray 烟灰缸
13、tea cup 茶杯
14、teapot 茶壶
15、menu 菜单
16、chopstick 筷子
17、tableware 餐具
18、napkin 餐巾
19、paper napkin 餐巾纸
20、knife 餐刀
21、fork 餐叉
22、spoon汤勺
23、butter knife黄油刀
24、glass 杯子
25、tooth pick牙签
26、table card 台号卡
二、Daily Expressions 日常用语
1、Chinese/Western restaurant。

May I help you?
这是中／西餐厅，能为您服务吗？
2、How many persons, please?
你们一起共有几位?
3、Are you expecting any other friends?
还有其他人吗?
4、We are open from 7：00 to 21：30。

我们从7点一直营业到21点30分．
6、The breakfast buffet is from 7:00 a。

m till 10：00 a。

m.
自助早餐从早上7点营业到10点。

7、I'm sorry，the restaurant is full now。

很抱歉，餐厅客满了。

8、Do you have a reservation, sir？
先生，您有预订吗？
9、Is it only two of you？
就你们两位吗？
10、Do you have a meal voucher/coupon？
您有餐券吗？
11、Where would you like your table, in the main restaurant or in a private room?
您要大厅的餐位还是要包厢？
12、Where would you like to sit，by the window or near the corridor/in the middle/near the corner,
sir？
先生，您喜欢坐哪儿，靠窗还是靠走廊／中间／角落?
13、I'11 show you to your table。

This way, please.
我带您入座,这边请。

14、Is this table all right?
这张桌子可以吗？
15、I’ll show you to your new table.
我带您到另一桌去。

16、I'm afraid that table is reserved.
那桌恐怕被订走了。

17、We can seat you very soon.
我们会很快安排您入座。

18、Take a seat，please. Here is the menu。

May I take your order，sir?
请坐，给您菜单，先生，您要点菜吗?
19、What would you like to have（drink）?
您要吃(喝)点什么?
20、Would you care for some soup？
您要汤吗？
21、Today’s special is…
今天的特色菜是…
22、I'm sorry，there isn't any left. Would you like to try another dish？
很抱歉，（这个菜）供应完了。

您试试其他的菜好吗？
23、Here is your(the)(……). Please enjoy Your meal。

/it。

这是您的（……)，请慢用。

24、Will that be all/enough, sir？
就这些吗,先生？
25、Would you care for anything else?
您还要点些别的吗？
26、What would you like to have coffee or tea？
您要喝咖啡还是茶?
27、How would you like your steak，well—done or medium-done？
您的牛排要煮得熟透还是半熟?
28、May I serve it to you now？
现在可以上菜吗?
29、Which flavor would you prefer，___or ___?
您喜欢哪一种口味，___或___？
30、The buffet is over there。

Please help yourself。

自助餐在那边。

请随意取用。

31、The dish is very hot. Please be careful。

这道菜很烫,请小心。

32、This food is best eaten while it is hot. Please enjoy your meal。

这食物最好趁热吃。

请好好享用。

33、Excuse me，may I take your plate，sir?
对不起,先生，我可以收盘子吗？
Breakfast vocabulary 早餐英语词汇
西瓜Water melon
西红柿Tomato
香蕉Banana
梨Pear
橙Orange
葡萄Grape
方糖Sugar
盐Salt
酱油Soy sauce
果酱Jam
胡椒Pepper
醋Vinegar
黄油Butter
蛋糕Cake
煎饺Fried dumpling
油条Deep—fried dough sticks
夹馅面包Bread sandwich
单面煎蛋Sunny side up
双面煎蛋Fried over
火腿ham
培根bacon
香肠sausage
肉包Steamed stuffed buns
咸鸭蛋Salt duck's egg
烤面包Toast
炒饭Fried rice
炒面Fried Noodles
稀饭Porridge
牛奶Milk
豆浆Soybean milk
橙汁Orange juice
苹果汁Apple juice
西柚汁Grapefruit juice
菠萝汁Pineapple juice
咖啡Coffee
黑咖啡Black coffee
奶咖啡White coffee
红茶black tea
绿茶Green tea
Welcome to our restaurant.
欢迎到我们餐厅来。

May I have your room number?
能告诉我您的房间号码吗？
This way，please!
请这边走。

Enjoy your breakfast!
祝您用餐愉快!
I’m sorry，it’s my fault。

很抱歉,那是我的错.
Where is the washing room？
卫生间在哪儿？
Would you like some coffee or tea? 请问您要咖啡还是红茶？
The coffee is free for you。

这咖啡是为您免费提供的。

How would you like the eggs?
请问您鸡蛋要怎么做?
I'm afraid，You should pay extra for another person。

对不起，恐怕您要为另外一人额外付费。

How would you like to pay，in cash or sign the room？
您如何付款，现金还是房账？
This is your bill。

Please check it and sign here。

这是您的帐单,请核查并签字。

Room service English
Good morning. Room service. May I help you？您好，送餐服务.
Would you like some drink ？请问你要喝点什么？
How about you main cause ？主食你要点什么呢？
May I have your room number ？请问你的房号是多少呢?
Thank you 。

May I repeat your order now ？谢谢你,请问我能重复您的点单吗？
Your room number is1710. You ordered xxx. Am I correct？您的房号是1710，您点了xxx，对吗？
Thank you for your calling 。

We will deliver your food in about 30 minutes. Good—bye .感谢您的来电，大概30分钟后我会把食物送到您的房间。

再见。

Good morning，Mr。

/Miss. xx，Room Service。

May I come in ？你好,XX先生/小姐，送餐服务，我可以进来吗?
May I put the tray /trolley over here ?我可以把托盘/餐车放这里吗？
It’s xxx（open cover ，introduce food ，and cover it）。

Is it correct?这是你点的XXX（打开盖子，介绍食品，再盖上），您看对吗？
Here is your bill，sir/madam. Would you mind to sign it now？Total is xx RMB。

这是您的帐单，麻烦您签一下。

一共XXX元。

Thank you 。

May I remove the covers ？谢谢您，我可以把您的盖子拿走吗？
Is there anything I can do for you ？请问您还有什么需要帮忙吗？
When you finish your meal .Please dial “200” to call us to remove the tray /trolly。

当你用完餐后请拨电话“200”我们将会为您提供收拾餐具服务。

Thank you .Enjoy your meal .Good –bye 。

谢谢您。

请慢用，再见。

Good morning ，Mr./Miss xx 。

This is room service，how’s your meal ? May I come and remove the tray /trolley？你好，XX先生/小姐，我是送餐部的员工。

您的用餐愉快吗？请问您现在方便让我到您的房间把餐具收回来吗？
Security Department English 保安部英语资料
一、Basic Vocabulary基本词汇
Good morning早上好
Good afternoon下午好
Upstairs在楼上
Taxi出租车
Restaurant餐厅
Rest room洗手间
Right side右边
Security guard保安
Security department保安部
Park停放
Parking lot停车场
Patrol巡逻
Lobby大厅
二、Daily Expressions 日常用语
1. Good morning madam。

Welcome to Best Western Fortune\Premier Hotel。

早晨好,太太。

欢迎光临最佳西方财富\品位酒店。

2。

May I help you?
我可以帮助你吗?
3. Where would you like to go？或Where are you going?
你要去哪儿？
4. Follow me，please. I’ll call one for you。

请跟我来，我来为你叫车。

5。

You are welcome.
不用客气。

6。

Let me show you the way.
我来给你带路。

7。

This way，please.
请这边走。

8。

Can I help you?
需要我为你服务吗？
9. What ’s the matter with you?
你哪里不舒服吗?
10. Please follow me to the Security Department.
请跟我到保安部去一趟。

11. Excuse me, you are not allowed to park your car here.
对不起，你的车不能停在这里。

12. We don't accept tips, I am very glad to be able to help you. 我们不收小费。

非常高兴能帮你的忙。