TS必须资料

Documents (electronic copies or hard copies) submission requirements
(uploading to CB & IATF) 需提交给认证机构 CB 及IATF的文件(电子版或书页文件):
● Documented Q-manual & procedures 文件化的质量手册及程序文件
● process interaction maps , e.g. process map, matrix map 过程关系图如，过程图和矩阵图
● Process description, e.g. octopus map & turtles map 过程描述，如章鱼图和乌龟图
● List of qualified ISO/TS internal auditors 内部TS审核员清单和能力评价
● Audit plan as per ISO/TS16949 (internal process-approach audit)基于过程方法的内部审核计划，包括体系/产品和制造过程
● Audit report and action catalog from internal audit (measures closed) 审核报告和已经验证合格的内部审核不符合项的纠正预防措施报告，包括体系/产品/制造过程
● Management review, including results and corrective action 管理评审报告，包括管理评审决议和改善计划
● List of customers with customer-specific requirements, including Customers given “Supplier codes”.
顾客清单和顾客特殊要求明细，包括给定的供方代码。

● Q-objective/key process indicators & performance trends, including the followings
质量目标/关键过程业绩指标和12个月达成趋势，包括以下各项：
● Status of customer complaints and, where appropriate, PPM trends 顾客投诉和退货PPM
● Trends in own customer-satisfaction evaluation and evaluation by key customers, e.g. scorecards 顾客满意的趋势和主要顾客的评分
● Trends in employee motivation and awareness 员工激励和质量意识方面的不断提升的趋势
● Trends in supplier performance, e.g. quality, on-time delivery 供应商业绩趋势（7.4.3.2对供方的监视）
● Trends in operating performance, including targets (minimum of 3), examples: 内部运行业绩趋势，包括
● Poor Quality Costs 质量成本
● Sales 销售业绩● Process capability 过程能力
● Inventory turnover times 库存周转率
● Machine downtimes 设备故障率
● Field failures 用户故障率
● Delivery performance 交付业绩（8.2.1.1顾客满意—补充
（8.2.1.1顾客满意—补充。