深圳市环卫服务外包合作管理效果的影响因素及改进对策研究
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3.2.3 Cooperation Management Effect Factors Identification22
3.2.4 Questionnaire Design and Distribution26
3.3Outsourcing Cooperation Management Effect Factors Analysis29
3.1 SanitationService OutsourcingCooperation ManagementStatusQuo16
3.1.1 SanitationService OutsourcingStatusQuo16
3.1.2 SanitationService OutsourcingCooperation Management StatusQuo18
硕士学位论文
深圳市环卫服务外包合作管理效果的影响因素及改进对策研究
申请人：
学科领域：公共管理硕士（MPA）
指导教师：
2013年6月
论文题目：深圳市环卫服务外包合作管理效果的影响因素及改进对策研究1
学科专业：公共管理
申请人：
指导教师：
摘要
在地方政府治理改革的背景下，公共服务外包逐渐成为公共服务供给的重要方式。环卫服务作为较易市场化的公共服务项目，率先开始了外包实践。深圳市作为国内最早进行环卫服务外包的城市之一，取得环卫服务外包成功的同时，也面临着影响外包发展的一些问题。本文通过对深圳市环卫服务外包合作管理效果的影响因素进行研究，分析探讨如何解决深圳市环卫服务外包发展中的问题，对提升深圳市环卫服务外包效果，改进环卫服务外包工作，丰富和充实我国公共服务外包实践研究具有积极意义。
关键词：公共服务外包；环卫服务外包；合作管理
论文类型：应用研究
———————————————
本研究得到资助。
Title:Influence Factors and Countermeasures Research of the CooperationManagementEffect of ShengZhengSanitationService Outsourcing1
2 Theory and Research Reviews7
2.1 Conception Definition7
2.1.1 Public Service Outsourcing7
2.1.2Sanitation Service Outsourcing8
2.1.3 Cooperation Management Effect8
3.3.1 Sample Descriptive Statistical Analysis29
3.3.2 RelianceandContent Validity Analysis30
3.3.3Cooperation Management Effect Single-Factor Analysis32
4.2Analysis ofCauses40
4.2.1 ContractDesignAbility isPoor40
4.2.2 HeavierPunishment,LighterStimulus42
2.3.2Research on Public Service Outsourcing11
2.3.3Research on Cooperation Management Effect Factors12
2.4 Research Review14
3ShenzhenCitySanitationService Outsourcing Cooperation ManagementEffect FactorsAnalysis16
This research is supported by Project.
声明
CONTENTS
Preface1
1.1 Research Background1
1.1.1 Foreign Background1
1.1.2 Domestic Background2
1.2 Research Purpose and Meaning3
Through research analysis, the conclusions of this paper were as follows : (1) Influencing factors of Outsourcing co-management effect: adaptability of the contract, incentives, coordination, allocation of resources, services enthusiasm. (2) Reasons of problems in Shenzhen Sanitation Service Outsourcing Cooperation management. (3)Suggestions to improve sanitation services outsourcing, ensure the good effect of co-management from a number of areas, and promote the smooth implementation.
通过研究分析得出：（1）外包合作管理效果的影响因素为：合同适应性、激励机制、协调能力、资源投入、服务积极性。（2）根据以上研究发现并分析了影响深圳市环卫服务外包合作管理的问题及原因（3）本文给出了进一步改进深圳市环卫服务外包效果的具体实施建议，从多方面保证公共服务外包达到良好的合作管理效果，促进公共服务外包顺利实施。
1.2.1 Research Purpose3
1.2.2 Research Meaning4
1.3 Research Methods and Data Sources4
1.3.1 Research Methods4
1.3.2 Data Sources5
1.4 Research Content and Frame5
3.1.3Sanitation Outsourcing Cooperation ManagementEffect20
3.2ResearchandImplementation21
3.2.1ResearchandDesign Ideas21
3.2.2 ReseaRDS:Public Service outsourcing; SanitationServiceOutsourcing; Cooperation Management
TYPE OFTHESIS:Applied Research
_____________________________________
4.1 Problems37
4.1.1 ContractUnadaptable37
4.1.2Imperfect IncentiveMechanismt37
4.1.3 CoordinationAbility isPoor38
4.1.4Lack ofResources39
4.1.5ServiceEnthusiasm is notHigh39
3.3.4Cooperation Management Effect Mutiple-Factor Analysis35
4InfluencShenzhenCitySanitationService Outsourcing Cooperation ManagementEffectProblemsandCausesAnalysis37
首先对环卫服务外包相关概念进行了界定，系统的梳理了国内外环卫服务外包合作管理及效果方面的文献研究。对深圳市环卫服务外包进行深入调研，立足于深圳市环卫服务外包合作管理现状，对深圳市7个行政区24家政府和服务商企业的访谈资料的扎根译码，及421份有效调查问卷的统计分析，识别和分析出了影响合作管理效果的五个影响因素。根据影响因素的相关分析，发现了影响深圳市环卫服务外包合作管理效果的问题及原因，最后，综合上述分析结果提出了进一步改进深圳市环卫服务外包合作管理效果的对策建议。
2.2 Theory Foundation9
2.2.1 Theory of New Public Management9
2.2.2 The Principal-agent Theory10
2.3 Present Research11
2.3.1 Research onSanitationService Outsourcing11
Speciality:Public Administration
Applicant:
Supervisor:
ABSTRAECT
In the background of local government reform, the outsourcing has gradually become an important way of public service provision. The sanitation service which is more easily market-oriented firstly began outsourcing practice.Shenzhen as one of domestic cities first implementing sanitation service outsourcing has achieved obvious results,but also faces some problems.This paperthrough to the influence factors ofShenzhen sanitation service outsourcingco-management study,analyze how to solve the problems of outsourcing practice.And ithas a positive meaning to further improve the effect ofoutsourcingco-management, enrich and substantiate our public service outsourcing practice research.
Firstly, based on the literatures analysis, this paper defines the concept of sanitation service outsourcing, and review the relevant domestic and foreign researches. Based on the co-management status of Shenzhen City Sanitation Service Outsourcing, though rooted decoding of interviews with 24 government departments and service providers in seven Shenzhen districts, and by statistical analysis of 421 valid questionnaires, identify five influential factors of outsourcing co-management effect. Based on the analysis of influencing factors, found the causes of problems in co-management effect. Finally, this paper gives the the countermeasures and suggestions to further improve the co-management effect of Shenzhen City Sanitation Service Outsourcing.
3.2.4 Questionnaire Design and Distribution26
3.3Outsourcing Cooperation Management Effect Factors Analysis29
3.1 SanitationService OutsourcingCooperation ManagementStatusQuo16
3.1.1 SanitationService OutsourcingStatusQuo16
3.1.2 SanitationService OutsourcingCooperation Management StatusQuo18
硕士学位论文
深圳市环卫服务外包合作管理效果的影响因素及改进对策研究
申请人：
学科领域：公共管理硕士（MPA）
指导教师：
2013年6月
论文题目：深圳市环卫服务外包合作管理效果的影响因素及改进对策研究1
学科专业：公共管理
申请人：
指导教师：
摘要
在地方政府治理改革的背景下，公共服务外包逐渐成为公共服务供给的重要方式。环卫服务作为较易市场化的公共服务项目，率先开始了外包实践。深圳市作为国内最早进行环卫服务外包的城市之一，取得环卫服务外包成功的同时，也面临着影响外包发展的一些问题。本文通过对深圳市环卫服务外包合作管理效果的影响因素进行研究，分析探讨如何解决深圳市环卫服务外包发展中的问题，对提升深圳市环卫服务外包效果，改进环卫服务外包工作，丰富和充实我国公共服务外包实践研究具有积极意义。
关键词：公共服务外包；环卫服务外包；合作管理
论文类型：应用研究
———————————————
本研究得到资助。
Title:Influence Factors and Countermeasures Research of the CooperationManagementEffect of ShengZhengSanitationService Outsourcing1
2 Theory and Research Reviews7
2.1 Conception Definition7
2.1.1 Public Service Outsourcing7
2.1.2Sanitation Service Outsourcing8
2.1.3 Cooperation Management Effect8
3.3.1 Sample Descriptive Statistical Analysis29
3.3.2 RelianceandContent Validity Analysis30
3.3.3Cooperation Management Effect Single-Factor Analysis32
4.2Analysis ofCauses40
4.2.1 ContractDesignAbility isPoor40
4.2.2 HeavierPunishment,LighterStimulus42
2.3.2Research on Public Service Outsourcing11
2.3.3Research on Cooperation Management Effect Factors12
2.4 Research Review14
3ShenzhenCitySanitationService Outsourcing Cooperation ManagementEffect FactorsAnalysis16
This research is supported by Project.
声明
CONTENTS
Preface1
1.1 Research Background1
1.1.1 Foreign Background1
1.1.2 Domestic Background2
1.2 Research Purpose and Meaning3
Through research analysis, the conclusions of this paper were as follows : (1) Influencing factors of Outsourcing co-management effect: adaptability of the contract, incentives, coordination, allocation of resources, services enthusiasm. (2) Reasons of problems in Shenzhen Sanitation Service Outsourcing Cooperation management. (3)Suggestions to improve sanitation services outsourcing, ensure the good effect of co-management from a number of areas, and promote the smooth implementation.
通过研究分析得出：（1）外包合作管理效果的影响因素为：合同适应性、激励机制、协调能力、资源投入、服务积极性。（2）根据以上研究发现并分析了影响深圳市环卫服务外包合作管理的问题及原因（3）本文给出了进一步改进深圳市环卫服务外包效果的具体实施建议，从多方面保证公共服务外包达到良好的合作管理效果，促进公共服务外包顺利实施。
1.2.1 Research Purpose3
1.2.2 Research Meaning4
1.3 Research Methods and Data Sources4
1.3.1 Research Methods4
1.3.2 Data Sources5
1.4 Research Content and Frame5
3.1.3Sanitation Outsourcing Cooperation ManagementEffect20
3.2ResearchandImplementation21
3.2.1ResearchandDesign Ideas21
3.2.2 ReseaRDS:Public Service outsourcing; SanitationServiceOutsourcing; Cooperation Management
TYPE OFTHESIS:Applied Research
_____________________________________
4.1 Problems37
4.1.1 ContractUnadaptable37
4.1.2Imperfect IncentiveMechanismt37
4.1.3 CoordinationAbility isPoor38
4.1.4Lack ofResources39
4.1.5ServiceEnthusiasm is notHigh39
3.3.4Cooperation Management Effect Mutiple-Factor Analysis35
4InfluencShenzhenCitySanitationService Outsourcing Cooperation ManagementEffectProblemsandCausesAnalysis37
首先对环卫服务外包相关概念进行了界定，系统的梳理了国内外环卫服务外包合作管理及效果方面的文献研究。对深圳市环卫服务外包进行深入调研，立足于深圳市环卫服务外包合作管理现状，对深圳市7个行政区24家政府和服务商企业的访谈资料的扎根译码，及421份有效调查问卷的统计分析，识别和分析出了影响合作管理效果的五个影响因素。根据影响因素的相关分析，发现了影响深圳市环卫服务外包合作管理效果的问题及原因，最后，综合上述分析结果提出了进一步改进深圳市环卫服务外包合作管理效果的对策建议。
2.2 Theory Foundation9
2.2.1 Theory of New Public Management9
2.2.2 The Principal-agent Theory10
2.3 Present Research11
2.3.1 Research onSanitationService Outsourcing11
Speciality:Public Administration
Applicant:
Supervisor:
ABSTRAECT
In the background of local government reform, the outsourcing has gradually become an important way of public service provision. The sanitation service which is more easily market-oriented firstly began outsourcing practice.Shenzhen as one of domestic cities first implementing sanitation service outsourcing has achieved obvious results,but also faces some problems.This paperthrough to the influence factors ofShenzhen sanitation service outsourcingco-management study,analyze how to solve the problems of outsourcing practice.And ithas a positive meaning to further improve the effect ofoutsourcingco-management, enrich and substantiate our public service outsourcing practice research.
Firstly, based on the literatures analysis, this paper defines the concept of sanitation service outsourcing, and review the relevant domestic and foreign researches. Based on the co-management status of Shenzhen City Sanitation Service Outsourcing, though rooted decoding of interviews with 24 government departments and service providers in seven Shenzhen districts, and by statistical analysis of 421 valid questionnaires, identify five influential factors of outsourcing co-management effect. Based on the analysis of influencing factors, found the causes of problems in co-management effect. Finally, this paper gives the the countermeasures and suggestions to further improve the co-management effect of Shenzhen City Sanitation Service Outsourcing.