中级 新编剑桥商务英语听力部分
剑桥商务英语考试BEC中级听力全真试题及答案
剑桥商务英语考试BEC中级听力全真试题及答案BEC XXXUniversity of Cambridge Local XXXXXXBusiness English CertificateTest of ListeningPart One: ns 1-12In this n。
you will listen to three XXX or messages。
Write one or two words or a number in the numbered spaces on the notes or forms below。
You will hear each recording twice.n One (ns 1-4)Look at the note below.You will hear a XXX about an order。
He wants to change the quantity and have it ready by tomorrow。
Martin called because hehasn't received the order he XXX job that is due later this month。
He will fax details if needed.XXX PrintersXXXMessage for: XXX XXXXXX rang from (1) _________________________________。
He hasn't received the (2) ________________________________ he ordered for a (3) ______________________________ later this month。
Wants to change the quantity to (4)_______________________________--- to be ready tomorrow。
剑桥商务英语中级（BEC2）听力全真试题（3）
PART THREEThis part consists of an interview, conversation, discussion or presentation and involves 1 or 2 speakers. The questions take the form of 8 multiple-choice questions, each comprising 3 options: 1 correct option and 2 distractors. It is necessary for you to listen very carefully to the talk, looking atthe multiple-choice questions as you listen.Try to answer each multiple-choice question as quickly as possible. If you spend too long thinking about the answer to a certain question, you may miss an important part of the talk. In any case, you will lose your place in the talk and find it harder to answer the next question. It is extremely important to try to follow the talk and the questions at the same time, matching each multiple-choice question with the appropriate part of the talk., Above all, try not to worry too much if you don t hear the answer to a multiple-choice question.Read the next one or two questions (or even more, if necessary) and try to listen for the particular topic or subject of each question in the talk.In the following example, a salesman is talking to a potential business customer. As you listen, you must decide which sentence is correct and mark the appropriate letter (A, B or C).You hear.You will hear a negotiation between a salesman and a potential customer.The salesman is trying to sell a number of fax machines to a certain business while someone in the business is trying to negotiate the best price and terms. Choose the correct ending for each of the sentences 1 - 8. Mark one letter A, B or C for the ending you choose.S1: Thank you very much for the demonstration of the new fax machine which you re marketing. I can tell you now that we re very interested in purchasing a quantity for our branch offices as well as for our headquarters. This will involve about 40 machines in all - provided that we can reach asuitable agreement with you.S2: I m very happy to heart hat. I m sure you ll find the machines very reliable indeed.S1: Can you give me again the minimum price per machine - bearing in mind that we re talking about as many as 40 machines?S2: Well, our normal wholesale price including delivery works out at RMB9,000 per machine. But we can let you have a 12 per cent discountfor any order of over 20 machines.S1: Actually, we were hoping for a discount of up to 20 per cent.S2: Oh dear, I m afraid that isn t going to be possible. I d be in trouble with my company manager if I agreed to such a large discount. 12 per cent is our usual discount on bulk orders. I ll tell you what I ll do. I ll see my supervisor and try my best to get a further 3 per cent for youThat ll give you a total of 15 per cent discount.S1: Is there any further discount for early settlement?S2: Oh dear. Our chief accountant won t be very happy. but we can sometimes make a reduction of 2 per cent if the bill is settled in full within ten days.S1: At the other extreme, would a 6-month credit period be acceptable to you?S2: I m afraid not. If we do give you a 15 per cent discount, it ll use up almost all of our profit, and we ll require payment within one month. I just can t do anything about extending that it s simply not going to be possible for us.S1: I understand, but what about warranty? What s the period of warranty on these machines?S2: It s 6 months, but I can make an exception in your case and give you a one-year warranty period.S1: So that s free repairs if any machines develop a fault within a one-year period. But what happens if any of the machines break down after a year?S2: Well, we have a special scheme: it s RMB2,000 or so for a years cover. And we guarantee to carry out any repairs on site within 24 hours provided that the machines are used in offices within the city. If you phone us before ten o clock in the morning, we usually come out to your office or factory the same day. Outside the city ft will obviously take longer.Occasionally, we may even ask you to send the faulty machine to our nearest factory.S1: I understand. Now what about delivery time?S2: Usually two weeks from receipt of your order - three weeks at the most.S1: Can you deliver within one week? It s all very urgent in our particular case. We run the risk of losing business until we have the machines.S2: Well, if you decide now and let me have a firm order with a 1 0 per cent deposit, I think we can promise to get the machines to you by one week tomorrow - that ll be eight days. We ll give your order top priority - and you can have 17 per cent discount provided we receive the full amount in ten days from now.You read.You will hear a negotiation between a salesman and a potential customer. The salesman is trying to sell a number of fax machines to a certain business while someone in the business is trying to negotiate the best price and terms. Choose the correct ending for each of the sentences (1 - 8).Mark one letter (A, B or C) for the ending you choose.1 . The customer wants to buy some fax machines for useA only in the company s headquarters.B only in the company s branch offices.*C in the company s headquarters and branch offices.2. He wants to buyA 4 fax machines.B 14 fax machines.*C fax machines.3. At first he wants a discount ofA 12 per cent.B 15 per cent.*C 20 per cent.4. In order to be able to give the customer 15 per cent discount, the salesman says he must seeA his company manager.*B his supervisor.C his chief accountant.5. There may even be a further discount if the entire bill is paid in*A ten days.B one month.C six months.6. The salesman is prepared to extend the warranty period by*A six months.B one year.C eighteen months.7.The fax machine company will promise to carry out repairs free of charge after one year if*A the machines are insured with them.B the customer loses business because of faulty machines.C the customer buys his machines from them.8. Once he receives a definite order with a deposit, the salesman says that he can deliver the machines inA less than a week*B eight daysC ten days。
剑桥商务英语中级（BEC2）听力全真试题（2）
PART TWOThis part consists of two sections, each consisting of five short pieces (ie talks). You are required to listen to each talk in order to find out:-either who the speaker is (eg the speaker s job, role, etc) or what the speaker is talking about (eg the topic) or what the speaker is doing (eg refusing, complaining, apologising) or what the speaker is expressing leg disappointment, doubt, surprise) or how the speaker is doing something (eg travelling) or why the speaker is phoning (ie the purpose of the call) or who the speaker is talking to (eg the manager, an accountant) or where the piece takes place (eg in a factory, in an office, in a bank)This part is similar in many ways to a multiple-choice item: you have to choose the correct answer from a box containing 8 possible answers. 5 of these answers are correct but 3 are included as distractors. A distractor may at first glance seem to be correct but on later examination it is seen to be wrong. Consequently, R is very important that you check each of your answers very carefully indeed.For example, because you hear the first speaker talking about a computer, you may at first be tempted to choose B a technician as the correct answer for number 1 in the following example. If you listen carefully to everything Speaker 1 says, however, you will realise that the correct answer is D a salesman .Since each answer in the box can be used only once, the number of choices with which you are faced becomes smaller as you progress through the question. Remember also that you will have a second chance to listen to the five pieces, and so you can check each answer then.Each short piece which you listen to in the following example is concerned in some way or other with computers. Although there are always two sections in Part Two, only one section is given here as this is considered adequate to provide a good idea of the kind of test included in this part of BEC2.You hear.-Section 1. Questions 1 to 5.You will hear five short pieces. For each piece, decide who the speaker is. Write one letter A - H next to the number of the piece. You will hear the five pieces twice.Speaker 1Just a moment while I make a note of your order. I m very pleased that you think the computer I ve been demonstrating will meet your needs, and I confirm that I m happy to offer you 15% discount. I m sure you ll be very happy with the computer. Speaker 2I ll just look at all your details on my computer. Ah, I can now see from thescreen that you had a similar complaint about six months ago. Did you takeall the tablets which I prescribed at the time?Speaker 3I m afraid I ll have to take this computer to pieces in order to locate the fault. It shouldn t take too long, Don t worry. Even if h requires a new board, I can get hold of one today and put R in the computer early tomorrow morning.Speaker 4I can soon-find out if there are any seats available on the flight to London on Monday, September 27th. Let me see, it s coming up now on the computer. Yes, we re in luck. There s a flight which leaves Beijing at 9 o clock and gets into London at 6 o clock London time. Shall I see what hotels are available?Speaker 5There aren t enough computers for all the members of my class, but we re still very lucky to have them. The six computers we have are all on three long tables at the back of the room. We can use the computers in small groups on an individual basis after the lectures have finished.You read. -* You will hear five short pieces* For each piece decide who the speaker is.* Write one letter (A - H) next to the number of the piece. * You will hear the five pieces twice.SpeakersA a studentB a technicianC a doctorD a salesmanE a pilotF a newspaper reporterG a travel agentH a hotel ma eager。
新编剑桥商务英语中级第三版听力 02
conversation oneR: hello?W:hello Richard I'd like to introduce you to Marek.R:oh yes hello Marek how do you do? Nice to meet you at last.M:Hello Richard pleased to meet you too.W:Oh do you two know each other already?M:Well we've spoken on the phone a few times.R:But we've never actually met. Any way take a seat. would you both like a coffee? Conversation 2A: would you like a coffee?B:Ohthanks.A:milk?B:yesplease and a sugar ....thanks.A: so have you enjoyed this morning?B:yesit was very interesting the first speaker was particularly good.A: is this your first time at one of events?B:yes it is and you?A:NoI've been coming for years the company pays and id the location is good then I come I remember the best year we had was in Monaco...Conversation threeM: may i join you?W:sure.M:you're a colleague of Martion Obach aren't you?W:that's right he works in our Barcelona office how do you know him?M:we were both at Elcotil together. He left about a year before me.W:oh are you Mandy?M:Marie.W:Marie that's right Sorry I knew it began with an M. yes Martin said you were doing this course and that I should say helloConversation 4A:well this is nice，B:well it's quite simple but the food is very traditional and it's popular with locals. On Sundays I often bring the family hereA:That's nice. How many children do you have?B:Two. Twins. A boy and a girl. They've just started school.A:Wow. Twins.B:And you?A:No not yet. And have you always lived in Lille?B:Yes most of my life . I worked in Paris for a while and in your country of course. But all my relatives are here. What about your family?A:Ohthey're spread out. I see my parents from time to time but my sister lives in Norway with her husband so we don't get together much. Anyway I know your company is looking for a partner on this Thai project .B:Yes.Is that something you might be interested in...。
bec中级教材听力原文
bec中级教材听力原文(正文)Unit 1: Hello, Nice to Meet YouPart A: Listening and Speaking[Scene: A classroom at a language school.]Instructor: Good morning, everyone! Welcome to the language school. My name is Mr. Johnson. I will be your instructor for this English course. Let's start by introducing ourselves. I will call out your names one by one, and please tell us your name and where you are from.Student 1: My name is Li Mei, and I'm from China.Student 2: I'm John Smith, and I'm from the United States.Student 3: Hi, I'm Maria Garcia. I'm from Spain.Instructor: Great! It's wonderful to have students from different countries. Now, let's move on to the next activity.Part B: Vocabulary and Expressions[Scene: A coffee shop.]Customer: Excuse me, can I have a menu, please?Waiter: Of course, here is the menu. What would you like to order?Customer: I'll have a cappuccino and a slice of cheesecake, please.Waiter: Anything else?Customer: No, that's all. Thank you.Part C: Listening Comprehension[Scene: A hotel front desk.]Receptionist: Welcome to the Ivory Hotel. How may I assist you?Guest: Hi, I have a reservation. My name is Peter Johnson.Receptionist: Let me check. Yes, Mr. Johnson, we have a room reserved for you. Here is your key. Enjoy your stay!Guest: Thank you. Can you also recommend some local attractions or restaurants?Receptionist: Sure! There's a famous museum just a few blocks away, and a great seafood restaurant on the waterfront. I can give you a map with all the information.Part D: Speaking Practice[Scene: Two friends talking about their weekend plans.]Friend 1: Hey, what are you doing this weekend?Friend 2: I'm not sure yet. Do you have any ideas?Friend 1: How about going hiking? There's a beautiful trail in the mountains.Friend 2: That sounds fun! Let's do it.Friend 1: Great! I'll pick you up on Saturday morning.Unit 2: Daily RoutinesPart A: Listening and Speaking[Scene: A conversation between two roommates.]Roommate 1: What time do you usually wake up in the morning?Roommate 2: I usually wake up at around 7:00 am. How about you?Roommate 1: I'm an early riser. I wake up at 5:30 am every day.Roommate 2: Wow, that's early! Do you have a morning routine?Roommate 1: Yes, I like to exercise and have breakfast before starting my day.Part B: Vocabulary and Expressions[Scene: A kitchen.]Person 1: Can you please pass me the sugar?Person 2: Sure, here you go.Person 1: Thanks. I also need some salt and pepper.Person 2: Here are the salt and pepper shakers. Is there anything else you need?Part C: Listening Comprehension[Scene: A radio interview with a famous chef.]Interviewer: How did you become interested in cooking?Chef: Well, it all started when I was a child. I used to watch my grandmother cook, and I was fascinated by the process. I started experimenting with different recipes and fell in love with the art of cooking.Interviewer: What is your daily routine as a chef?Chef: My day usually starts early in the morning. I go to the market to buy fresh ingredients, then spend the rest of the day in the kitchen, preparing meals for the restaurant. It's a busy but rewarding job.Part D: Speaking Practice[Scene: Two friends discussing their evening routines.]Friend 1: What do you usually do in the evenings?Friend 2: After work, I like to relax and watch TV. Sometimes I also cook dinner.Friend 1: That sounds nice. I usually go to the gym in the evenings.Friend 2: That's a healthy routine. I should try to incorporate some exercise into my evenings too.(Note: The above text is a sample response to the requested article. The content may not be an actual transcription of a specific BEC intermediate textbook listening exercise.)。
中级 新编剑桥商务英语听力部分(完整资料).doc
此文档下载后即可编辑LISTENING SCRIPTSModule 11.1 Working from home (page 8)I=Interviewer M=MichelaI OK,Michela.You work from home now.Can you tell me about a typical day?M Sure, I always get up around seven and the first thing I do is get the kids ready for school.I take them at eight thirty and thin I always start work at nine.I Do you ever have a day where you decide to have the morning off and start work later?M No,you can’t do that.It’s important with home-working to have a timetable and stick to it.If you end up watching TV or doing the cleaning then it isn’t for you.So I have lunch at twelve and finish work at two thirty to get the children.I Was that why you gave up your office job?M Yes,I wanted to spend more time with the children.It gives me more flexibility.Sometimes I need to work in the evening but usually it isn’t a problem.I So how long have you been doing this kind of work?M For about five years.I’ve been with the same company since I left school but with the Internet and technology it’s easy now to be at home.I So your employer doesn’t mind.M No.It means the company saves money on office space and as long as I get the work done,they’re happy.Sometimes I still fo into work to meet clients and so on.For example,I’m going in nearly every day this week because we have visitors from another company and I can’t really invite them over to my house.Besides,the gossip and the news with my colleagues.I miss that side of going into work every day.I Is there anything else you miss?M Ermm.No,not really.And I’ll tell you what I really don’t miss and that’s having to spend two hours commuting on the bus and train every day. . .1.2 Starting a conversation (page 11)Conversation 1R=Richard W=Woman M=MarekR Hello?W Hello,Richard.I’d like to introduce you to Marek.R Oh,yes.Hello,Marek.How do you do?Nice to meet you at last.M Hello,Richard.Pleased to meet you too.W Oh,do you two know each other already?M Well,we’ve spoken on the phone a few times.R But we’ve never actually met.Anyway,take a seat.Would you both like a coffee?Conversation 2A Would you like a coffee?B Oh,thanks.A Milk?B Yes,please,and a sugar…thanks.A So have you enjoyed this morning?B Yes,it was very interesting.The first speaker was particularly good.A Is this your first time at one of these events?B Yes,it is.And you?A No,I’ve been coming for years.The company pays and if the location is good then I come.I remember the best year we had was in Monaco…Conversation 3M=Marie W=WomanM May I join you?W Sure.M You’re a colleague of Martin Obach,aren’t you?W That’s right He works in our Barcelona office.How do you know him?M We were both at Elcotil together.He left about a year before me.W Oh,are you Mandy?M Marie.W Marie.That’s right.Sorry,I knew it began with an M.Yes,Martin said you were doing this course and that I should say hello…Conversation 4A Well,this is nice.B Well,it’s quite simple but the food is vey traditional and it’s popular with the locals.On Sundays I often bring the family here.A That’s nice.How many children do you have?B Two.Twinks.A boy and a girl.They’ve just started school.A Wow.Twinks.B And you?A No,not yet.And have you always lived in Lille?B Yes,most of my life.I worked in Paris for a while and in your country,of course.But all my relatives are here.What about your family?A Oh,they’re spread out.I see my parents from time to time but my sister lives in Norway with her husband so we don’t get together much.Anyway,I know your company is looking for a partner on this Thai project.B Yes.Is that something you might be interested in…1.3 Exam spotlight (page 15)E=Examiner C=CandidateE And where do you live exactly?C I’m from a small town in northern Switzerland but at the moment I’m studying for a business degree so I live in Zurich.E What types of business are most successful in your town?C Err,well,I suppose that tourism is quite important to the area andthere are many small farms so agriculture also.Zurich,where I study,is more famous of course for banking and financial services.E How is working life changing in your country?C Sorry,can you repeat the question,please?E Yes,how is working life changing in your country?C I think that more and more people are moving to the cities or they are commuting in every day.In my opinion, the biggest change has come from technology-but then that’s probably true everywhere,not just in my country…Module 22.1 Benefits and incentives (page 16)Speaker 1 It’s great because usually it means my wife can use the one at home and we even take mine away at weekends.I work for quite a relaxed company and they don’t seem to mind how I use it for leisure.Speaker 2 I thought it wouldn’t change the way I worked after the first six months but as they got older it actually became more complicated with getting them to school or if they wanted to do activities in the afternoon.But my boss has been really good about it and some days I can do a half a day if I want and then I might work later on other days-or I take work home,which I don’t like doing,but it’s the only way…Speaker 3 It’s actually the law now so they had to let me have it. It was only two weeks but at least I had time to help my wife out.Mind you,after all the late nights and crying I was really happy to get back to work for a while and have a rest!Speaker 4 I’ve just been promoted from Assistant IT Technician to Chief Operational Network Administrator.It means I get a bit of a pay rise and new business cards with my name on.I’m not sure if I get my own office though.Speaker 5 The problem for me is that I won’t have enough to live in。
BEC Vantage Listening edited商务英语中级听力部分
UNIVERSITY OF CAMBRIDGE ESOL EXAMINATIONSBUSINESS ENGLISH CERTIFICATE ---VantageTest of ListeningTime Approximately 40 minutes (including 10 minutes’ transfer time) INSTRUCTIONS TO CANDIDATESDo not open this question paper until you are told to do so.Write your name, Centre number and candidate number in the spaces at the top of this page and on your answer sheet if they are not already there.Listen to the instructions for each part of the paper carefully.Answer all the questions.While you are listening, write your answers on the question paper.You will have 10 minutes at the end of the test to copy your answers onto the separate answer sheet. Use a pencil.At the end of the test, hand in both this question paper and your answer sheet. INFORMATION FOR CANDIDATESThere are three parts to the test.Each question carries one mark.You will hear each piece twice.For each part of the test there will be time for you to look through the questions and time for you to check your answers.PART ONEQuestions 1-12●You will hear three telephone conversations or messages.●Write one or two words or a number in the numbered spaces on the notes orforms below.●You will hear each recording twice.Conversation One(Questions 1-4)●Look at the note below.●You will hear a man leaving a message about deliveries for one of his company’ssuppliers.Conversation Two(Questions 5-8)●Look at the form below.●You will hear a woman phoning an architect to discuss a problem with a buildingproject.Conversation Three(Questions 9-12)●Look at the notes below.●You will hear a woman giving feedback to a colleague on his presentation at aPART TWOQuestions 13-22Section One(Questions 13-17)●You will hear five short recordings. Five people are explaining why they rejecteda candidate for a job.●For each recording, decide why the speaker rejected the candidate.●Write one letter (A-H) next to the number of the recording.●Do not use any letter more than once.●You will hear the five recording twice.A lack of relevant experience13 ___________________________ B poor leadership skills14 ___________________________ C lack of motivation15 ___________________________ D lack of long-term commitment16 ___________________________ E too independent17 ___________________________ F lack of formal qualificationsG poor communication skillsH poor referencesSection Two(Questions 18-22)●You will hear another five recordings. Five people are giving their opinion aboutthe annual performance review process in their companies.●For each recording, decide what the speaker thought about the performancereview process.●Write one letter (A-H) next to the number of the recording.●Do not use any letter more than once.●You will hear the five recording twice.A It was useful for increasing output18 __________________ B It helped me to make a difficult decision19 __________________ C I used it to improve my career prospects20 __________________ D It increased my confidence.21 __________________ E It was an opportunity to speak my mind.22 __________________ F It was effective because it was short.G I used it to collect valuable data for future useH It was a chance to exchange ideas.PART THREEQuestions 23-30●You will hear Desmond Butler, owner of Klikset, talking about how he created asuccessful toy company.●For each question 23-30, mark one letter (A, B or C) for the correct answer.●You will hear the recording twice.●23 Desmond Butler was dissatisfied working with his father’s company becauseA the market share was declining.B his earning potential was limited.C there was little room for expansion.24 Desmond Butler came up with the idea of Klikset while he wasA producing some plastic connectors.B researching different plastic toys.C playing with plastic straws.25 His original intention was to use another company toA manufacture the toy.B market the toy.C develop the toy.26 Whilst producing the prototype, Desmond wasA confident of instant success.B worried about failing.C determined to continue.27 Before establishing the Klikset company, DesmondA became a buyer for a big toy company.B worked in a toy factory.C accepted a job working in a toy shop.28 Before hearing Desmond’s presentation, Jim Taylor, a customer, thought thatA the product would fail to sell.B the business plan needed developing.C the idea had potential.29 Desmond joined forces with Elto because he wantedA to use their design department.B to export his product.C to sell half his company.30 Desmond believes the way to succeed is byA being prepared to take risks.B making quick decisions.C producing very detailed plans.。
剑桥商务英语中级(BEC2)听力全真试题(1)
剑桥商务英语中级(BEC2)听力全真试题(1)ability to identify words and short phrases rather than a test of your memory.Read the form to obtain or follow the gist of the telephone conversation as you hear ft. Frequently, the same or similar words and phrases will be used. Almost all the information you will hear is given in the same order as that appearing in the form in your question book.If you think you have missed a piece of information, don t worry. Above all, don t look back at the words and phrases in the form. Tryto find the present place in the form as quickly as possible. Remember that you will hear the conversation again to enable you to check all the information.Sometimes you can glance ahead at a heading in the table. This approach will help you to recognise the word, number or phrase to write in the form when you hear ft in the telephone conversation.The conversations may include simple information for messages,notes and diaries as well as enquiries, requests, invitations, orders, complaints,plans,bookings,arrangements,and confirmation of requests and arrangements.In the following example, candidates hear a woman asking to speak to another woman who has left her office. She gives the man who answers the phone a message for the woman. Although there are three telephone conversations in Part One, only one is given here as an example. Note that the instructions have been slightly aftered here to take account of this.You hear.You will hear a telephone conversation. Write down one word or number in the numbered spaces on the form below.M: Happy World Import Company.F: Good afternoon. Could I speak to Mrs Chan, please?M: I m afraid she s already left the office today. This is Paul Smith, her assistant. Could I give her a message?F: This is Anna Shaw. S-H-A-W. This is about her planned businesstrip to Europe.M: I ll just make a note of that. Mrs Chan s trip to Europe.F: Yes, we ve just heard from our agents in Paris.M: You ve heard from your Paris agents. Got it. What s yournumber,please?F: 9 double7 31.M: 9 double7 31. What s the best time to call?F: Any time between 8.30 am and 12 noon.M: Good, I ll give Mrs Chan your message first thing tomorrow morning. F: Thank you. Goodbye.You read.You will hear a telephone conversation.Write down one word or number in the numbered spaces on the form below.MESSAGETo: Mrs ChanFrom:(1) Anna………Shaw……… Re your business trip to-(2) ………Europe………Action required: Phone(3) ………97731………any time between(4) ………8.30……… am and 12 noon。
剑桥商务英语考试听力.doc
剑桥商务英语考试听力剑桥商务英语考试听力篇1Woman: OK. Now, if you think about the Chief Executive s problems for a moment...what doyou think he needs to tackle first?Man: There are so many problems! Something needs to be done about the workforce, becausesome departments employ staff without the necessary training. In the long term, of course,they need to develop the photocopiers themselves. But the priority must be to reverse the fallin revenue, even if it means cutting prices, in order to increase the sales volume. Unless they dothat, they ll go out of business very soon.Woman: And what about their advertising?Man: Well, they re using modern media, like the Internet, and targeting their advertising morethan they used to, for instance, by moving from magazine ads to direct mailshots tocompanies. But these have an old-fashioned feel to them; the layout and graphics don t seemto have changed for twenty years.Woman: Right. Now, let s go on to...剑桥商务英语考试听力篇2Man: They seem to miss a lot of opportunities. When they visit a customer to install or repair aphotocopier, it s their chance to look at all the equipment there and suggest how Trident couldsupply the company s needs better. Then there s their problem with spares, the Parts ServicesDepartment keeps stocks low, for financial reasons, but that means the engineers often can tget the parts they need for call-outs, and the customer has to wait.Woman: Now, what about communications within the company? I m sure you ll agree they renot as good as they could be. Why do you think that is?Man: Well, I was a bit surprised, because, in fact, middlemanagers hold regular meetings withtheir departments. But that s because they re given information by the top management aboutpolicy issues and plans, for instance, which they have to pass on. But I have to say that someof them don t seem to think their staff can have anything to say that s worth hearing. And, ofcourse, this creates ill feeling.剑桥商务英语考试听力篇3Man: Well, weak line managers are often a reason, but I can t find any evidence for that here.And even the recent changes, like the cut in bonuses, have been accepted fairly calmly. I think itreflects people s uncertainty about their long-term prospects with the company.Woman: What would you say about the sales staff? There s a lot about them in the casestudy.Man: They re doing the best they can in the circumstances. There s a system for helping themto develop their selling skills, and that s working. The way customers are allocated to eachsalesperson could be improved maybe, to reduce unnecessary travel. But they re gettingcontradictory signals about what they re supposed to be doing: just responding to enquiries,or going out looking for new business.Woman: Uh-huh. And what about service engineers: what s the main weakness in thatdepartment?剑桥商务英语考试听力篇4Woman: Ah, Gareth, do sit down.Man: Thank you.Woman: Now, presumably you ve considered this case study about Trident Appliances?Man: Yes.Woman: Good. Well, let s start with the present situation. Trident manufactures photocopiers,which they sell in bulk to retailers and large organisations. Now, why do you think theyrehaving trouble selling them?Man: It s strange, because there s a big demand for photocopiers, and Trident s arecompetitively priced. But the specifications just don t compare with what s expected these days.It s a shame, because they ve got plenty of technical expertise in their engineering supportteam.Woman: OK. Now, the company is owned by a large multinational. How do they see Trident?Man: Well, the group is largely in the mining sector, and Trident doesn t fit in with that, soyou d expect the parent company to want to sell it. Or alternatively to be active, say by helpingit to expand its markets. But really it seems quite content to take a hands-off approach, aslong as Trident is generating some income.Woman: Hmm... There s clearly poor morale among the employees. Why do you think that is?剑桥商务英语考试听力篇5Right, let s see where we ve gotten to. We ve agreed to recognise when staff have worked hardand achieved their goals. Sales need to have done reasonably well in their area ideally betterthan the forecasts while keeping within budget. And, if we feel a person is worth substantialinvestment, we can go with a five-per-cent pay rise, as well as offering a bonus in exceptionalcircumstances.The figures show quite clearly that we didn t reach the target we set last year. If anything, Ithink we ought to cut back on spending, at least for the next few months. If sales pick up inthe new year and we manage to add new clients to our base, maybe we can think about buyingmore estate and equipment then. If I may say so, we have to be realistic.。
BEC新编剑桥商务英语中级（第三版）Module2Listening
BEC新编剑桥商务英语中级（第三版）Module2Listening Module2.2 ListeningExtract 1 Good morning and thanks for coming. Today I'd like to tell you about the world's largest document management company. With a of nearly sixteen billion dollars the Corporation develops and markets technologies with products and solutions that customers depend upon to get the best results for their business. In my brief presentation we'll begin by looking at some of the key figures behind the company's success and how the company is structured. Then I'll give an of Xerox around the world and finally I'd like to talk about some of the trends affecting our market and its future growth. If you have any questions, I'll be happy to answer them at the end. So, here you can see, the turnover for last year was nearly sixteen billion dollars, with a final income of 978 million dollars. We operated from our headquarters in Rochester New York State in 160 countries with 55000 employees, with over half of those in the USA. This next chart shows you how the corporation is split into four divisions. First of all, there's Xerox Global Services…早上好，谢谢你的到来。
剑桥商务英语 中级真题 2-4辑听力文本
剑桥商务英语中级真题集听力原文目录BEC中级真题集听力原文(2010版) (1)TEST 1 (1)TEST 2 (6)TEST 3 (12)TEST 4 (18)TEST 5 (23)TEST 6 (29)TEST 7 (34)TEST 8 (40)TEST 9 (45)TEST 10 (50)TEST 11 (55)TEST 12 (61)BEC中级真题集听力原文(2010版)TEST 1Part One. Questions 1 to 12You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4Look at the form below.You will hear a man asking a colleague for information about a former employee.You have 15 seconds to read through the form.[Pause]Now listen, and fill in the spaces.Woman: Personnel…Man: Hello, it's Tim here, from Finance.Woman: Hi, Tim.Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records.Woman: Sure, what's the name?Man: The surname's Jaye. First name Stephen.Woman: How does he spell his surname?Man: J-A-Y-E. Got that?Woman: Oh yes, here we are… lives at a hundred and eighty-three School Road, Barnfield…Man: Yes, that's the one.Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually.Woman: Aah - they had lots of students working for them last summer.Man: Well, the tax people want to know his exact job title - I'm not sure why. Woman: Mm, let me see... He was an office assistant.Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look... five hundred and thirty-eight pounds seventy a month... Oh,sorry, hewas a scale one, so that's four hundred and fifty-seven pounds sixty. Anything else?Man: That's fine, thanks. I'll send them the information today...[Pause]Now listen to the recording again.[Pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a man describing a problem with an order.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you?Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to StevenKirby about the stationery you're printing for us.Woman: I'm afraid Steven's away until Friday.Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'm sure I asked for five hundredfor each of the marketing executives and seven hundred and fifty for me but you'veput everyone down for seven hundred and fifty.Woman: Right, I've made a note of that. Is there anything else?Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at the moment. I think that's all for now.Thanks.[Pause]Now listen to the recording again.[Pause]Conversation Three.Questions 9 to 12.Look at the notes below.You will hear a woman making the arrangements for a delegation who are going to visit her company.You have 15 seconds to read through the notes.[Pause]Now listen, and fill in the spaces.Woman: Geoff?Man: Yes?Woman: I just want to finalise the preparations for the delegation next week.Man: Certainly. It's Thursday, isn't it?Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packs with all the relevantinformation.Man: Ok, that shouldn't take too long. What about catering?Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people... The office restaurant is closed next week... can you ring the ParkHotel? The Grand Hotel was a bit disappointing last time.Man: I'll get onto that.Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'll be about ten.Man: Ten. And then...Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.Man: OK.Woman: Let me know when it's all finalised. Bye.[Pause]Now listen to the recording again.[Pause]That is the end of Part One. You now have 20 seconds to check your answers.[Pause]Part Two. Questions 13 to 22.Section One.Questions 13 to 17.You will hear five short recordings .For each recording, decide which type of document the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide which type of document each speaker is talking about.[Pause]ThirteenWoman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much of a hurry. Let's see,we'd better issue another one straight away to pay Mrs Burton, because it'll be anotherthree weeks if we wait for the next cycle of payments. Her expenses on that sales tripwere pretty high, and it wouldn't be fair to keep her waiting much longer. [Pause]FourteenMan: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreed on three per cent. Sowhat I'll do is go down each column and calculate the new amounts, and then it can beprinted in time to be inserted into the new brochures. Can you check the figures forme, though, before it goes to the printers?[Pause]FifteenWoman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in our conversation last week. Forone thing, it says that we have to supply our security code, and for another it specifiesmonthly payment in advance, and I told you both of those were out of the question.I'm afraid I really can't sign this. Could you send me a revised one?[Pause]SixteenMan: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That's even when we take into account regular outgoings onloans and leasing equipment, which are included in the final totals. And even moresignificantly, unpaid orders are actually excluded from the final calculation. Theserepresent a sum of approximately thirty thousand pounds. With that in mind, we cansay that the company's overall position is still strong.[Pause]SeventeenWoman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the one before last, whichshould have been dealt with six months ago. I've had to ask them to send a duplicate!We really must be careful. Arden give us very favourable prices, but we haven't got acontract with them - Can you deal with it straight away so we stay in their goodbooks?[Pause]Now listen to the recordings again.[Pause]Section Two.Questions 18 to 22.You will bear another five recordings.For each recording, decide what the speaker's purpose is.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide what each speaker's purpose is.[Pause]EighteenMan: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn't functioning properly. The message I gotsaid you weren't sure if you needed someone to come and sort it out, or if we couldadvise you over the phone. Well perhaps you'd like to get back to me as soon as it'sconvenient and tell me exactly what the problem is, and I'll see what I can do. [Pause]NineteenWoman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually due to faultsin components we've had from Redlon. So I talked to the Production Manager and heagreed that I should look at some alternatives. Future World's range is fine for us, andone of their customers who I spoke to recommended them highly, so that's why we'vechanged to using them.[Pause]TwentyWoman: The competition's getting tougher, and you know we're facing serious problems. We need to see more benefit from the undeniably hard work we're putting in, and thismeans saying no to jobs which aren't profitable. It would be much more beneficial toput all our efforts into winning higher-margin contracts. So the way I feel you canhelp most is by identifying the types of contacts which will bring in the income weneed in order to ensure our future.[Pause]Twenty-oneMan: John Woods here, phoning about the project we discussed earlier. Could you give mea ring so that we can talk about it a bit more? I've done a few calculations and I'mbeginning to wonder whether it's really a practical proposition. I still think theproject's got potential, but there are significant additional costs which we hadn't takeninto account. So could you get back to me as soon as you can, please?[Pause]Twenty-twoWoman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us. It's rather strange, becausefollowing your complaint about the last delivery, we did in fact take action to changethe specifications in the way you suggested. So it isn't quite fair to say that we ignoredyour advice. I know it's important to achieve the consistency that you require, butperhaps your recommendation wasn't exactly what's needed.[Pause]Now listen to the recordings again.[Pause]That is the end of Part Two.[Pause]Part Three. Questions 23 to 30.You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.For each question 23-30, mark one letter (A, B or C) for the correct answer.After you have listened once, replay the recording.You have 45 seconds to read through the questions.[Pause]Now listen, and mark A, B or C.[Pause]Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today Innovation Awards set out to answer.This project is all about rewarding good practice and performance. So, rather thansimply recognising excellence in the design of specific products, or analysing theirfinancial impact on profits, the awards set out to take an objective look at exactly howcompanies manage the development process itself. Over three hundred and fiftyorganisations entered the competition and were initially reduced to about forty. Then,after further careful checking, a short list of just fourteen of them was arrived at.These finalists, all manufacturers, were then visited by the competition judges, a panelof four chief executives from leading companies. The panel toured the finalists'facilities, received presentations on the companies and their projects, and interviewedthe key development team members. The products varied enormously in their scale,function and degree of technology - from bread for a supermarket chain to a printerinside an automatic cash dispenser. Initially the organisers were concerned that thisrange could create difficulties in the assessment process. But this fear proved baseless,as most elements in the innovation process are shared b; all manufacturers.Interestingly, the finalists broke down into two distinct and equal groups: large firmswith one thousand employees or more and small firms with two hundred and fiftyemployees or fewer. With both groups the judges decided to concentrate on two of theclearest indicators of a successful innovation process, which are: how well the newproduct is combined with the company's existing business, and secondly, how well theinnovation methods are recorded and understood. Small firms naturally tend to dowell in the first category since they have fewer layers of management and thus muchshorter communication lines. But they seem to put less emphasis on creating formaldevelopment methods which would be repeatable in future innovations. Large firms,on the other hand, have difficulty integrating the new development within theirexisting business for reasons of scale. But they tend to succeed in achievingwell-documented and repeatable development methods. This is because largercompanies, with their clear emphasis on training, fixed management structure andadministrative systems, require more formal, daily recordkeeping from their staff. Sowhat were the key questions the judges had in mind when assessing the finalists? Oneof the most important areas concerned how thoroughly a company checks what ishappening in other fields in order to incorporat new ideas into the developmentprocess. Many of the finalists impressed in the area. Natura, for example, haddemonstrated genuine energy in searching for new ways of producing their range ofspeciality breads. They had looked at styles of home cooking in different countries, a:well as the possibility of exploiting new production technologies in order to achieveequally good results but on a high-volume production line. What then occupied muchof the judges' thoughts was the quality of the links which the development teamestablished with senior management, suppliers, the market and manufacturing. Thebest examples of the first category were found in small firms, where the individualentrepreneur at the top was clearly driving the innovation forward. Links withsuppliers were also seen as an important factor, but not all supplier experiences werepositive. Occasionally serious problems had to be solved where suppliers wereworking hard to meet specifications, but the companies that the suppliers were usingto adapt their machinery were not so efficient. This, led to disappointing faults orfluctuations in quality. But in conclusion the awards demonstrate that innovation isn'tjust for high-tech internet companies. You can also be successful in mature marketswith determination and skill.[Pause]Now listen to the recording again.[Pause]That is the end of Part Three.You now have ten minutes to transfer your answers to your Answer Sheet.Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.[Pause]That is the end of the test.TEST 2Part One. Questions 1 to 12.You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4.Look at the form below.You will hear a woman calling about training courses.You have 15 seconds to read through the form.[Pause]Now listen, and fill in the spaces.Man: Good morning, Oakleaf Business Training. How can I help you?Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day courses, but now I need to change one of them.Man: Let me get your details up on the screen. Right, you've booked Report Writing next month...Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth of July. Do you know when it's running again?Man: Let me see. Not until the eighteenth of September, I'm afraid.Woman: That sounds fine. Oh, I think I'll be abroad then.Man: Then there's the first and the thirteenth of October.Woman: I'd like the later date, please.Man: Fine, I'll change your booking.Woman: Another thing; it says in your brochure, everyone attending a course gets a certificate, but I haven't received one from a course I took last January.Man: I'm sorry about that. Which course was it?Woman: Something to do with dealing with the public ?Man: That must have been Customer Service.Woman: Sounds familiar.Man: OK, I'll put it in the post today.Woman: Thank you very much. Goodbye.Man: Goodbye.[Pause]Now listen to the recording again.[Pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a woman ringing about problems with a new telephone system.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Man: Hello, Swinburn Telecoms.Woman: I'd like to speak to Tony Wilson, please.Man: I'm afraid Tony isn't available. Can I take a message?Woman: Yes please. I'm Sheila Dallas, from Worldnet.Man: Right.Woman: I'm ringing about the telephone system your firm installed here yesterday. We're not happy with it.Man: Oh dear. What seems to be the problem?Woman: First of all, your engineer said that with the number of extensions we've got, six outside lines would be enough, but we asked for eight, and anyway you've charged usfor the larger system.Man: Right, we'll look into that.Woman: Then, whenever we try to transfer calls from one extension to another we lose them.We're following the instructions, but it just doesn't work.Man: I see.Woman: And finally, could you ask Tony to check the invoice, please? He promised us a discount on installation, which is shown, and one on the equipment, but that isn'tthere.Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free.Woman: Thank you. Goodbye. Man: Goodbye.[Pause]Now listen to the recording again.[Pause]Conversation Three.Questions 9 to 12.Look at the note below.You will hear a woman calling about the arrangements for a meeting.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Man: Good morning. Marketing Department. Peter Menzies speaking.Woman: Hello. Could I speak to John Fitzgerald, please?Man: I'm afraid he's not in the office at the moment.Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a trade fair in the States. Man: So, would you like me to give him a message?Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till after lunch.That would be easier. It was originally going to be at ten a.m.Man: OK. I'll ask him to change it. I'll get back to you with a time.Woman: Thanks. And could you also ask him to add another item for discussion at the meeting?I thought we were going to talk about the revised budgets - but I can't see this on theagenda.Man: OK. I'd better ask him to call you...Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today - I won't be back at my own desk until tomorrow afternoon.Man: Right, I'll give him the message.Woman: Thanks.Man: Bye.Woman: Goodbye.[Pause]Now listen to the recording again.[Pause]That is the end of Part One. You now have 20 seconds to check your answers.[Pause]Part Two. Questions 13 to 22.Section One.Questions 13 to 17.You will hear five short recordings. Five people are talking about different business books they have read.For each recording, decide which book the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide which book each speaker is talking about.[Pause]ThirteenWoman: Yes, it was interesting... some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing... but there was also quite alot I'd never really considered... like ways to interpret what the advertisement is reallyasking for, reading between the lines... and a section which lists some of the harderquestions they tend to ask you, with effective answers you can give.[Pause]FourteenMan: Invaluable, I'd say... certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through. Forexample, they stress that you need to get publicity up and running a good six monthsbefore you want to stage the event. And get your main speakers booked earlier thanthat. They say you must make sure you've got a good assistant to support you, checkthe details.[Pause]FifteenWoman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don't necessarily really know whatskills or qualities are needed. I want someone who's more than just a secretary typingout letters every day... I'm looking for a right hand, someone to do everything... andthis book spells out what that means... it's helped me to draw up a job description. [Pause]SixteenMan: Well, I wish I'd read it years ago! That would have saved me from some of my worst inefficiencies. I'd recommend it to anyone. It shows you how to produce a perfectschedule for getting through your workload... Once you've got yourself organised,made lists of tasks and priorities, you can make best use of each and every day...otherwise you're just constantly confusing your PA with endless requests, all terriblyurgent. . .[Pause]SeventeenWoman: Certainly, a lot of the book was very specialised... but it did give me an idea of how the agencies do the job. Of course, they're the people with the creative ideas, theexpertise, so I'm happy to trust the image development work to them... but I read thebook so I could talk to them on equal terms about what we're trying to do, and how itfits in with our overall business strategy.[Pause]Now listen to the recordings again.Section Two.Questions 18 to 22.You will hear another five recordings. Five people are talking about why they decided to use a particular company to supply their office equipment.For each recording, decide what reason each person gives.Write one letter (A—H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide what reason each person gives.[Pause]EighteenMan: We were having problems with the company we normally use so we looked at a number of other companies and decided to give this one a try. They're just new in thebusiness and we were impressed as they promised they would deliver the goods wewanted within two days and they did. We had to pay more than we would have likedbut the results were worth it. Since then, I've told a lot of other people about them. [Pause]NineteenWoman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through the internet. I was justbrowsing through the list of suppliers one day and I noticed their name. I looked themup and found that they had this fantastic discount available that particular month. Weordered various things and the quality was so good we've continued using them. [Pause]TwentyMan: We like to try out different suppliers to make sure we're always getting the best deal.This particular company was running a big publicity campaign. I'd seen the ads on TVand they really put me off. I just couldn't see the appeal. But then someone I met at atraining day told me we should use them. His company had used their service foryears with no complaints so we followed his advice.[Pause]Twenty-oneWoman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any of the local suppliers. However,we had a visit from a sales representative from one company and we asked him tomake up some complimentary printed letterheads for us. They were exactly what wewanted so that was the deciding factor. I think that personal touch gives a companyfar better results than advertising ever can.[Pause]Twenty-twoMan: Obviously there are many different factors to consider when you choose a new supplier. We always used a local company because they were relatively near and wecould even pick things up ourselves if necessary. But unfortunately they just becametoo expensive. Now that express delivery services are widely available, distance is nolonger a consideration and we've been able to choose someone who can give us thebest package for the lowest cost.[Pause]Now listen to the recordings again.[Pause]That is the end of Part Two.[Pause]Part Three. Questions 23 to 30.You will hear a radio report about the London stock market.For each question 23-30, mark one letter (A, B or C) for the correct answer.After you have listened once, replay the recording.You have 45 seconds to read through the questions.[Pause]Now listen, and mark A, B or C.[Pause]Woman: Hello. I'm Jane Bowen with our regular Friday look at the week just finished on the London stock market. The general picture is pretty mixed. Shares in the major banksare trading down, while mining companies have surprised analysts with a small rise.Overall, it's been a week of considerable movement, with the highest level reached atthe close two days ago and a sharp fall yesterday. A strong recovery saw most ofthose losses being made up today, but the closing figure still fell short of Wednesday's.Now here's Charles Wrighton with some company news.Man: Thanks Jane. And first, clothing retailer, Brownlow. Having finally found a buyer for their loss-making sports footwear subsidiary, Hi-form, they've rejected a take-over bidfrom a leading French retail chain which has been looking to buy into the Britishmarket for some time. This activity has moved Brownlow's shares up by twenty percent to ninety-six pence. There's a lot of interest in the Lek energy group, whichrecently bought Westwales Electricity. To the relief of Westwales managers, Lekhaven't brought in their own people to run the company. Despite predicted job cuts ofsomething like a third of the engineering staff, no announcement has been made, andindeed, Lek's comprehensive training scheme has been opened to all grades of staff inWestwales. Back to you, Jane.Woman: We've had a number of emails from investors asking what to do with their shares in gas and electricity companies after their consistently poor performance recently.Many of you might be thinking of getting rid of yours as quickly as possible. Butfinancial experts are fairly optimistic about the outlook for the power sector, andinvestors may do better to see what happens over the next few months. With so manyother investors deciding to cut their losses and sell now, interest in this sector mayincrease, and that, of course, would push share prices up. Pharmaceutical companieshave done well today. Recently we've seen several periods of rapid expansion in thissector, only for it to be overtaken a short time later by the strong financial institutions.But I actually think the recent performances of pharmaceuticals companies has hiddena steep drop in the share prices of many other companies. All other sectors have lostconsiderable amounts, but this simply has not been reflected in the overall value ofthe market, because pharmaceuticals companies are keeping the value high. Lookingnext at the sectors whose troubles have been in the news recently: supermarkets,having suffered a downturn in business for over a year, at last have some reason foroptimism. The leisure industry, which has suffered even more than supermarkets, isalso showing signs of a turnaround. The same cannot be said of the building sector,though, which expects little relief for at least another six months. Charles...Man: One company in the news is Freewaves, which owns a chain in internet cafes. Like other new companies, Freewaves has tended to pay low dividends to investors,preferring to re-invest profits in research and development. Although Freewaves wasable to turn in a healthy profit in the first quarter, taking everyone by surprise, thecompany has now declared operating losses close to a million pounds. This, of course,will make shareholders think about whether to keep their shares. And news fromSimpson's, the big retail group. For years Simpson's have been acquiring other chains,。
bec中级听力真题(汇总5篇)
bec中级听力真题（汇总5篇）1.bec中级听力真题第1篇Hints:Healthway plc,Chief Executive, Lynne Trencher,Robert Henlow,well-lovedtown-centrehigh-marginout-of-townChief Executive, Charles Hamilton,downside: veryITover-optimisticdid: helarge-store英式拼写对话人之间以换行区分Next week, Healthway plc, the health and beauty chain, gets a new Chief Here's our reporter, Lynne Trencher, to tell us why many people regard the job as one of the most difficult in Hello, No, it isn't an enviable Robert Henlow, Healthway's new CEO, is taking control of a company which may have been a well-loved and trusted retail brand for many years, but its core business is mature, and successive managements simply haven't come up with a winning formula to deliver dynamic sales And the shareholders see Henlow as Healthway's last The company faces stiff competition, doesn't it? That's In fact, most town-centre health and beauty chains are feeling the pinch, with few planning to Unlike food,it's a high-margin business, which gives supermarkets, particularly those on out-of-town sites, scope to sell similar products for considerably Even the development of online shopping hasn't yet outweighed the convenience of out-of-town Robert Henlow is coming from a company with a very different sort of culture from Healthway, isn't he? Yes, he's moving from a firm that's very open, with plenty of staff coming in from other companies, or indeed Healthway, on the other hand,has a culture where people join the group and either leave quickly, or not until they It's famous for breeding its own managers, and outsiders have traditionally not been Healthway's financial strategy has been criticised in recent years, I Under the last Chief Executive, Charles Hamilton, Healthway concentrated on the bottom line, with the aim of supporting the share Even the one acquisition that the company made had that same But this strategy had its downside: very few improvements were made within the business, so their IT, for instance, is now severalyears out of Wasn't it Charles Hamilton who started Healthway's beauty treatment centres? Yes, almost his first major action as Chief Executive was to set up a separate chain of stores that, in addition to selling health and beauty products, provided massage and other This ranalongside the existing But even at the outset, few investors were takenin by his over-optimistic forecasts, and the doubters were proved Just before he left the company, he closed the centres and admitted his Hamilton also made drastic staffing changes, didn't he? He certainly did: he slimmed down the head office, he undertook a complete overhaul of the top management team and tidied up the company's international Of course, there was a danger that in changes on that scale, mistakes would be made and the company would lose individuals, or even whole departments, thatit He managed to avoid that, but he was quite unable to communicate the reasons behind the changes, so he created an enormous amount of ill Has Robert Henlow announced any plans yet? When he starts work next Monday, he'll find a report from consultants, advising the disposal of several underperforming stores that are too small ever to do However, they do think the current total should be maintained, which would be achieved by ploughing money into more profitable large-store Even though this means adding to the payroll, the consultants say the increased profitability will make it So, all in all, it's quite a challenge for Robert It certainly is, not least because he's never run a quoted company of this size before, and he's one of the youngest chief executives of a business like He's taking a huge step from his previous position, though at least the health and beauty sector isn't entirely new to He's not going tofind it at all easy to tackle all Healthway's Lynne, thank2.bec中级听力真题第2篇Hints:MDstate-of- the-artMinistry of IndustryWorld Bank英式拼写最后一句到then截止,后面不写As you know, the main supplier of our components announced suddenly last month that they were closing down shortly, leaving us in a verydifficult I shortlisted four potential replacement suppliers, and have visited them I'll report on each, though I've only found one companythat meets our needs Initially, I was optimistic about the first company I I was given an enthusiastic welcome and generous hospitality by the MD, but when he took me on a tour of the factory, I began to have a few doubts about his commercial The factory is enormous, a convertedaircraft shed, I think, almost too big to be There is certainly enough machinery to produce the quantities we need, and that, of course, is However, I had one main The company has recently invested heavily in state-of- the-art production equipment and in a comprehensive training programme for machine But I was surprised to see that half the factory wasn't in use because several important customers had cancelled I was reassured that orders are dispatched quickly, and delivery times are impressive, and distribution isn't a problem, but I'd need to inspect their products more closely to see if the quality's what we The second company looked promising too, because they are based in the region that produces the natural resources to make our Everything needed for their activities is available on their They have a good working relationship with the local mine owners, who are known to have good safety During my visit, the company went into great detail about the quality inspections carried out on the material before it leaves the This company seemed to have no problems with transport, until I looked more The factory is in a very mountainous region, about 600 kilometres from the capital Passenger flights are fairly frequent, taking under two hours, but the journey by road can take The roads are really The whole infrastructure needs massive There is a seaport just over the border with the neighbouring country, which would certainly cut down on distance, but, as far as Ican see, it might also bring other Now we simply can't risk depending on such fragile The third company I looked at, on the other hand, is on the coast, with good access to the main Transport and shipping of goods are well organised and, in fact, they own a haulage company as one of their The production unit is new, built and equipped with the help of investment from the Ministry of What's more, company workers areinvolved in decision-making, and industrial relations are Perfect so Unfortunately, though, their finished products are not of the quality weThe specifications are right for our components, so no modifications in design would be But when I did a quick inspection, I found a higher percentage of faults than we'd be prepared to If we chose them, we'd certainly have to negotiate longer warranties than those they'reoffering at The final company I visited seems to have everything, It's ten years old, well established, located between the capital and a major The company has grown rapidly and has just modernised its factory,thanks to a loan from the World Bank, which has enabled it to installthe most up-to-date equipment available on the The production unit is now fully automated, and efficiency is the company's great This company has a well-deserved reputation for the quality of its finished Giventheir high standard, it's not surprising that the costs are considerable, and they're asking higher prices than the other companies I But I'm confident we'll be able to negotiate on The key point in their favour,in my opinion, is their ability to meet deadlines for the duration of a long-term It's easy to meet one deadline, of course, the difficult thing is to do it all the To sum up, th3.bec中级听力真题第3篇Hints:Ah, Gareth,Trident Applianceshands-offlong-termdoing: justengineers: what'sParts Services Departmentcall-outsChief Executiveold-fashionedthem; the layout —— ~~~~(>_<)~~~~ 我没听到the的说╮(╯▽╰)╭叹气、哼哼等没有hints的语气词不用写的说英式拼写对话人之间以换行区分Ah, Gareth, do sit Thank Now, presumably you've considered this case study about Trident Appliances? Well, let's start with the present Trident manufactures photocopiers, which they sell in bulk to retailers and large Now, why do you think they're having trouble selling them?It's strange, because there's a big demand for photocopiers, andTrident's are competitively But the specifications just don't compare with what's expected these It's a shame, because they've got plenty of technical expertise in their engineering support Now, the company is owned by a large How do they see Trident? Well, the group is largely in the mining sector, and Trident doesn't fit in with that, so you'd expect the parent company to want to sell Or alternatively to be active, say by helping it to expand its But really it seems quite content to take a hands-off approach, as long as Trident is generating some There'sclearly poor morale among the Why do you think that is? Well, weak line managers are often a reason, but I can't find any evidence for that And even the recent changes, like the cut in bonuses, have been acceptedfairly I think it reflects people's uncertainty about their long-term prospects with the What would you say about the sales staff? There's alot about them in the case They're doing the best they can in theThere's a system for helping them to develop their selling skills, and that's The way customers are allocated to each salesperson could be improved maybe, to reduce unnecessary But they're getting contradictory signals about what they're supposed to be doing: just responding to enquiries, or going out looking for new And what about the service engineers: what's the main weakness in that department? They seem tomiss a lot of When they visit a customer to install or repair a photocopier, it's their chance to look at all the equipment there and suggest how Trident could supply the company's needs Then there's their problem with spares, the Parts Services Department keeps stocks low, for financial reasons, but that means the engineers often can't get theparts they need for call-outs, and the customer has to Now, what about communications within the company? I'm sure you'll agree they're not as good as they could Why do you think that is? Well, I was a bit surprised, because, in fact, middle managers hold regular meetings with their But that's because they're given information by the top management about policy issues and plans, for instance, which they have to pass But I have to say that some of them don't seem to think their staff can have anything to say that's worth And, of course, this creates ill Now, ifyou think about the Chief Executive's problems for a moment, what do you think he needs to tackle first? There are so many problems! Something needs to be done about the workforce, because some departments employ staff without the necessary In the long term, of course, they need to develop the photocopiers But the priority must be to reverse the fall in revenue, even if it means cutting prices, in order to increase the sales Unless they do that, they'll go out of business very And what abouttheir advertising? Well, they're using modern media, like the Internet, and targeting their advertising more than they used to, for instance by moving from magazine ads to direct mailshots to But these have an old-fashioned feel to them; the layout and graphics don't seem to have changed for 20 Now, let's go on【BEC中级真题听力】第四辑Test 3 - Test4相关4.bec中级听力真题第4篇Hints:Janet EdwardsNick BrownNewcastleclue - we're'Innovations'.'Better Sales Techniques',forward-lookingtoo - Daniel'unusual'?英式拼写对话人之间以换行区分New Vision, Conference Department, Janet Edwards This is Nick Brown from Business I hear you're running a rather special conference in You mean our event on the tenth of October? Can you tell me something about it, so I can mention it in our paper? The name should give you a clue -we're calling it 'Innovations'. Not the usual 'Better Sales Techniques', That sounds very I assume it's about new developments in technology? We thought there were too many seminars on We're focusing on human resources New ways of approaching it, I Interesting! So, who have you got to lead it? Well, this is a little different, too - Daniel Is he the man from Cambridge Business School who's just written that book on incentive schemes? I believe teamwork is actually his So, for example, the way people Any other special features? We're planning some practical and very unusual workshops about I think that'll cause a few How'unusual'? Come and see for I'll send you a complimentary Thank I5.bec中级听力真题第5篇Some people tell you that what a dissatisfied customer really wantsis to have the opportunity to spend his money You may have to resort tothis, a refund or perhaps some form of However, this may lose a customer and will certainly lose that particular Try a bit of Remind your customer why he chose your product in the first place, give him a new one and save him the trouble of making further 19 It's often the case that a complaint about faulty equipment really means the customer is doing something Of course, considerable tact is called for when this Don't make them feel What they need is some guidance, and this should be provided without further Make sure any damage done has been put right, and then set up the familiarisation Problem solved, customer happy, equipment saved from any more 20 When a customer complains, it's important to be sympathetic, but business-like as Do apologise, of course, and then, taking a personal interest in the way the equipment will be used, suggest a newer, more recent model rather than simply replacing the original This is often a good solution, because it not only deals with the complaint, but also the client feels they've got away with a bit extra to make up for the 21 I don't think all complaints can be dealt with in the same Basically, you've got to solve the immediate problem to try to keep the customer's Sometimes guaranteeing your product for a longer period can be a good way to do Fix what's wrong as quickly as possible and show you're prepared to do so a second time if Point out that the customer won't have any worries, at least not until they need an 22 It's a good idea to let the customer know why there's been a It shows you are prepared to be honest, and you might win a bit of They realise that things don't always go right for the supplier But the most satisfactory thing to do is to offer a Then, of course, they are more likely to deal with you again when they need a。
剑桥商务英语中级真题辑听力文本
剑桥商务英语中级真题集听力原文目录BEC中级真题集听力原文(2010版)TEST 1Part One. Questions 1 to 12You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4Look at the form below.You will hear a man asking a colleague for information about a former employee.You have 15 seconds to read through the form.[Pause]Now listen, and fill in the spaces.Woman: Personnel…Man: Hello, it's Tim here, from Finance.Woman: Hi, Tim.Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records.Woman: Sure, what's the name?Man: The surname's Jaye. First name Stephen.Woman: How does he spell his surname?Man: J-A-Y-E. Got that?Woman: Oh yes, here we are… lives at a hundred and eighty-three School Road, Barnfield…Man: Yes, that's the one.Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually.Woman: Aah - they had lots of students working for them last summer.Man: Well, the tax people want to know his exact job title - I'm not sure why. Woman: Mm, let me see... He was an office assistant.Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look... five hundred and thirty-eight pounds seventy a month... Oh,sorry, hewas a scale one, so that's four hundred and fifty-seven pounds sixty. Anything else?Man: That's fine, thanks. I'll send them the information today...[Pause]Now listen to the recording again.[Pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a man describing a problem with an order.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you?Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you're printing for us.Woman: I'm afraid Steven's away until Friday.Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'm sure I asked for five hundredfor each of the marketing executives and seven hundred and fifty for me but you'veput everyone down for seven hundred and fifty.Woman: Right, I've made a note of that. Is there anything else?Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at the moment. I think that's all for now.Thanks.[Pause]Now listen to the recording again.[Pause]Conversation Three.Questions 9 to 12.Look at the notes below.You will hear a woman making the arrangements for a delegation who are going to visit her company.You have 15 seconds to read through the notes.[Pause]Now listen, and fill in the spaces.Woman: Geoff?Man: Yes?Woman: I just want to finalise the preparations for the delegation next week.Man: Certainly. It's Thursday, isn't it?Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packs with all the relevantinformation.Man: Ok, that shouldn't take too long. What about catering?Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people... The office restaurant is closed next week... can you ring the ParkHotel? The Grand Hotel was a bit disappointing last time.Man: I'll get onto that.Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'll be about ten.Man: Ten. And then...Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.Man: OK.Woman: Let me know when it's all finalised. Bye.[Pause]Now listen to the recording again.[Pause]That is the end of Part One. You now have 20 seconds to check your answers.[Pause]Part Two. Questions 13 to 22.Section One.Questions 13 to 17.You will hear five short recordings .For each recording, decide which type of document the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide which type of document each speaker is talking about.[Pause]ThirteenWoman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much of a hurry. Let's see,we'd better issue another one straight away to pay Mrs Burton, because it'll be anotherthree weeks if we wait for the next cycle of payments. Her expenses on that sales tripwere pretty high, and it wouldn't be fair to keep her waiting much longer. [Pause]FourteenMan: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreed on three per cent. Sowhat I'll do is go down each column and calculate the new amounts, and then it can beprinted in time to be inserted into the new brochures. Can you check the figures forme, though, before it goes to the printers?[Pause]FifteenWoman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in our conversation last week. Forone thing, it says that we have to supply our security code, and for another it specifiesmonthly payment in advance, and I told you both of those were out of the question.I'm afraid I really can't sign this. Could you send me a revised one?[Pause]SixteenMan: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That's even when we take into account regular outgoings onloans and leasing equipment, which are included in the final totals. And even moresignificantly, unpaid orders are actually excluded from the final calculation. Theserepresent a sum of approximately thirty thousand pounds. With that in mind, we cansay that the company's overall position is still strong.[Pause]SeventeenWoman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the one before last, whichshould have been dealt with six months ago. I've had to ask them to send a duplicate!We really must be careful. Arden give us very favourable prices, but we haven't got acontract with them - Can you deal with it straight away so we stay in their goodbooks?[Pause]Now listen to the recordings again.[Pause]Section Two.Questions 18 to 22.You will bear another five recordings.For each recording, decide what the speaker's purpose is.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide what each speaker's purpose is.[Pause]EighteenMan: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn't functioning properly. The message I gotsaid you weren't sure if you needed someone to come and sort it out, or if we couldadvise you over the phone. Well perhaps you'd like to get back to me as soon as it'sconvenient and tell me exactly what the problem is, and I'll see what I can do. [Pause]NineteenWoman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually due to faultsin components we've had from Redlon. So I talked to the Production Manager and heagreed that I should look at some alternatives. Future World's range is fine for us, andone of their customers who I spoke to recommended them highly, so that's why we'vechanged to using them.[Pause]TwentyWoman: The competition's getting tougher, and you know we're facing serious problems. We need to see more benefit from the undeniably hard work we're putting in, and thismeans saying no to jobs which aren't profitable. It would be much more beneficial toput all our efforts into winning higher-margin contracts. So the way I feel you canhelp most is by identifying the types of contacts which will bring in the income weneed in order to ensure our future.[Pause]Twenty-oneMan: John Woods here, phoning about the project we discussed earlier. Could you give mea ring so that we can talk about it a bit more? I've done a few calculations and I'mbeginning to wonder whether it's really a practical proposition. I still think theproject's got potential, but there are significant additional costs which we hadn't takeninto account. So could you get back to me as soon as you can, please?[Pause]Twenty-twoWoman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us. It's rather strange, becausefollowing your complaint about the last delivery, we did in fact take action to changethe specifications in the way you suggested. So it isn't quite fair to say that we ignoredyour advice. I know it's important to achieve the consistency that you require, butperhaps your recommendation wasn't exactly what's needed.[Pause]Now listen to the recordings again.[Pause]That is the end of Part Two.[Pause]Part Three. Questions 23 to 30.You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.For each question 23-30, mark one letter (A, B or C) for the correct answer.You have 45 seconds to read through the questions.[Pause]Now listen, and mark A, B or C.[Pause]Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today Innovation Awards set out to answer.This project is all about rewarding good practice and performance. So, rather thansimply recognising excellence in the design of specific products, or analysing theirfinancial impact on profits, the awards set out to take an objective look at exactly howcompanies manage the development process itself. Over three hundred and fiftyorganisations entered the competition and were initially reduced to about forty. Then,after further careful checking, a short list of just fourteen of them was arrived at.These finalists, all manufacturers, were then visited by the competition judges, a panelof four chief executives from leading companies. The panel toured the finalists'facilities, received presentations on the companies and their projects, and interviewedthe key development team members. The products varied enormously in their scale,function and degree of technology - from bread for a supermarket chain to a printerinside an automatic cash dispenser. Initially the organisers were concerned that thisrange could create difficulties in the assessment process. But this fear proved baseless,as most elements in the innovation process are shared b; all manufacturers.Interestingly, the finalists broke down into two distinct and equal groups: large firmswith one thousand employees or more and small firms with two hundred and fiftyemployees or fewer. With both groups the judges decided to concentrate on two of theclearest indicators of a successful innovation process, which are: how well the newproduct is combined with the company's existing business, and secondly, how well theinnovation methods are recorded and understood. Small firms naturally tend to dowell in the first category since they have fewer layers of management and thus muchshorter communication lines. But they seem to put less emphasis on creating formaldevelopment methods which would be repeatable in future innovations. Large firms,on the other hand, have difficulty integrating the new development within theirexisting business for reasons of scale. But they tend to succeed in achievingwell-documented and repeatable development methods. This is because largercompanies, with their clear emphasis on training, fixed management structure andadministrative systems, require more formal, daily recordkeeping from their staff. Sowhat were the key questions the judges had in mind when assessing the finalists? Oneof the most important areas concerned how thoroughly a company checks what ishappening in other fields in order to incorporat new ideas into the developmentprocess. Many of the finalists impressed in the area. Natura, for example, haddemonstrated genuine energy in searching for new ways of producing their range ofspeciality breads. They had looked at styles of home cooking in different countries, a:well as the possibility of exploiting new production technologies in order to achieveequally good results but on a high-volume production line. What then occupied muchof the judges' thoughts was the quality of the links which the development teamestablished with senior management, suppliers, the market and manufacturing. Thebest examples of the first category were found in small firms, where the individualentrepreneur at the top was clearly driving the innovation forward. Links withsuppliers were also seen as an important factor, but not all supplier experiences werepositive. Occasionally serious problems had to be solved where suppliers wereworking hard to meet specifications, but the companies that the suppliers were usingto adapt their machinery were not so efficient. This, led to disappointing faults orfluctuations in quality. But in conclusion the awards demonstrate that innovation isn'tjust for high-tech internet companies. You can also be successful in mature marketswith determination and skill.[Pause]Now listen to the recording again.[Pause]That is the end of Part Three.You now have ten minutes to transfer your answers to your Answer Sheet.Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.[Pause]That is the end of the test.TEST 2Part One. Questions 1 to 12.You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4.Look at the form below.You will hear a woman calling about training courses.You have 15 seconds to read through the form.[Pause]Now listen, and fill in the spaces.Man: Good morning, Oakleaf Business Training. How can I help you?Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day courses, but now I need to change one of them.Man: Let me get your details up on the screen. Right, you've booked Report Writing next month...Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth of July. Do you know when it's running again?Man: Let me see. Not until the eighteenth of September, I'm afraid.Woman: That sounds fine. Oh, I think I'll be abroad then.Man: Then there's the first and the thirteenth of October.Woman: I'd like the later date, please.Man: Fine, I'll change your booking.Woman: Another thing; it says in your brochure, everyone attending a course gets a certificate, but I haven't received one from a course I took last January.Man: I'm sorry about that. Which course was it?Woman: Something to do with dealing with the public ?Man: That must have been Customer Service.Woman: Sounds familiar.Man: OK, I'll put it in the post today.Woman: Thank you very much. Goodbye.Man: Goodbye.[Pause]Now listen to the recording again.[Pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a woman ringing about problems with a new telephone system.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Man: Hello, Swinburn Telecoms.Woman: I'd like to speak to Tony Wilson, please.Man: I'm afraid Tony isn't available. Can I take a message?Woman: Yes please. I'm Sheila Dallas, from Worldnet.Man: Right.Woman: I'm ringing about the telephone system your firm installed here yesterday. We're not happy with it.Man: Oh dear. What seems to be the problem?Woman: First of all, your engineer said that with the number of extensions we've got, six outside lines would be enough, but we asked for eight, and anyway you've charged usfor the larger system.Man: Right, we'll look into that.Woman: Then, whenever we try to transfer calls from one extension to another we lose them.We're following the instructions, but it just doesn't work.Man: I see.Woman: And finally, could you ask Tony to check the invoice, please? He promised us a discount on installation, which is shown, and one on the equipment, but that isn'tthere.Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free.Woman: Thank you. Goodbye. Man: Goodbye.[Pause]Now listen to the recording again.[Pause]Conversation Three.Questions 9 to 12.Look at the note below.You will hear a woman calling about the arrangements for a meeting.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Man: Good morning. Marketing Department. Peter Menzies speaking.Woman: Hello. Could I speak to John Fitzgerald, please?Man: I'm afraid he's not in the office at the moment.Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a trade fair in the States. Man: So, would you like me to give him a message?Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till after lunch.That would be easier. It was originally going to be at ten a.m.Man: OK. I'll ask him to change it. I'll get back to you with a time.Woman: Thanks. And could you also ask him to add another item for discussion at the meeting?I thought we were going to talk about the revised budgets - but I can't see this on theagenda.Man: OK. I'd better ask him to call you...Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today - I won'tbe back at my own desk until tomorrow afternoon.Man: Right, I'll give him the message.Woman: Thanks.Man: Bye.Woman: Goodbye.[Pause]Now listen to the recording again.[Pause]That is the end of Part One. You now have 20 seconds to check your answers.[Pause]Part Two. Questions 13 to 22.Section One.Questions 13 to 17.You will hear five short recordings. Five people are talking about different business books they have read.For each recording, decide which book the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide which book each speaker is talking about.[Pause]ThirteenWoman: Yes, it was interesting... some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing... but there was also quite alot I'd never really considered... like ways to interpret what the advertisement is reallyasking for, reading between the lines... and a section which lists some of the harderquestions they tend to ask you, with effective answers you can give.[Pause]FourteenMan: Invaluable, I'd say... certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through. Forexample, they stress that you need to get publicity up and running a good six monthsbefore you want to stage the event. And get your main speakers booked earlier thanthat. They say you must make sure you've got a good assistant to support you, checkthe details.[Pause]FifteenWoman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don't necessarily really know whatskills or qualities are needed. I want someone who's more than just a secretary typingout letters every day... I'm looking for a right hand, someone to do everything... andthis book spells out what that means... it's helped me to draw up a job description. [Pause]SixteenMan: Well, I wish I'd read it years ago! That would have saved me from some of my worst inefficiencies. I'd recommend it to anyone. It shows you how to produce a perfectschedule for getting through your workload... Once you've got yourself organised,made lists of tasks and priorities, you can make best use of each and every day...otherwise you're just constantly confusing your PA with endless requests, all terriblyurgent. . .[Pause]SeventeenWoman: Certainly, a lot of the book was very specialised... but it did give me an idea of how the agencies do the job. Of course, they're the people with the creative ideas, theexpertise, so I'm happy to trust the image development work to them... but I read thebook so I could talk to them on equal terms about what we're trying to do, and how itfits in with our overall business strategy.[Pause]Now listen to the recordings again.Section Two.Questions 18 to 22.You will hear another five recordings. Five people are talking about why they decided to use a particular company to supply their office equipment.For each recording, decide what reason each person gives.Write one letter (A—H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide what reason each person gives.[Pause]EighteenMan: We were having problems with the company we normally use so we looked at a number of other companies and decided to give this one a try. They're just new in thebusiness and we were impressed as they promised they would deliver the goods wewanted within two days and they did. We had to pay more than we would have likedbut the results were worth it. Since then, I've told a lot of other people about them. [Pause]NineteenWoman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through the internet. I was justbrowsing through the list of suppliers one day and I noticed their name. I looked themup and found that they had this fantastic discount available that particular month. Weordered various things and the quality was so good we've continued using them. [Pause]TwentyMan: We like to try out different suppliers to make sure we're always getting the best deal.This particular company was running a big publicity campaign. I'd seen the ads on TVand they really put me off. I just couldn't see the appeal. But then someone I met at atraining day told me we should use them. His company had used their service foryears with no complaints so we followed his advice.[Pause]Twenty-oneWoman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any of the local suppliers. However,we had a visit from a sales representative from one company and we asked him tomake up some complimentary printed letterheads for us. They were exactly what wewanted so that was the deciding factor. I think that personal touch gives a companyfar better results than advertising ever can.[Pause]Twenty-twoMan: Obviously there are many different factors to consider when you choose a new supplier. We always used a local company because they were relatively near and wecould even pick things up ourselves if necessary. But unfortunately they just becametoo expensive. Now that express delivery services are widely available, distance is nolonger a consideration and we've been able to choose someone who can give us thebest package for the lowest cost.[Pause]Now listen to the recordings again.[Pause]That is the end of Part Two.[Pause]Part Three. Questions 23 to 30.You will hear a radio report about the London stock market.For each question 23-30, mark one letter (A, B or C) for the correct answer.After you have listened once, replay the recording.You have 45 seconds to read through the questions.[Pause]Now listen, and mark A, B or C.[Pause]Woman: Hello. I'm Jane Bowen with our regular Friday look at the week just finished on the London stock market. The general picture is pretty mixed. Shares in the major banksare trading down, while mining companies have surprised analysts with a small rise.Overall, it's been a week of considerable movement, with the highest level reached atthe close two days ago and a sharp fall yesterday. A strong recovery saw most ofthose losses being made up today, but the closing figure still fell short of Wednesday's.Now here's Charles Wrighton with some company news.Man: Thanks Jane. And first, clothing retailer, Brownlow. Having finally found a buyer for their loss-making sports footwear subsidiary, Hi-form, they've rejected a take-over bidfrom a leading French retail chain which has been looking to buy into the Britishmarket for some time. This activity has moved Brownlow's shares up by twenty percent to ninety-six pence. There's a lot of interest in the Lek energy group, whichrecently bought Westwales Electricity. To the relief of Westwales managers, Lekhaven't brought in their own people to run the company. Despite predicted job cuts ofsomething like a third of the engineering staff, no announcement has been made, andindeed, Lek's comprehensive training scheme has been opened to all grades of staff inWestwales. Back to you, Jane.Woman: We've had a number of emails from investors asking what to do with their shares in gas and electricity companies after their consistently poor performance recently.Many of you might be thinking of getting rid of yours as quickly as possible. Butfinancial experts are fairly optimistic about the outlook for the power sector, andinvestors may do better to see what happens over the next few months. With so manyother investors deciding to cut their losses and sell now, interest in this sector mayincrease, and that, of course, would push share prices up. Pharmaceutical companieshave done well today. Recently we've seen several periods of rapid expansion in thissector, only for it to be overtaken a short time later by the strong financial institutions.But I actually think the recent performances of pharmaceuticals companies has hiddena steep drop in the share prices of many other companies. All other sectors have lostconsiderable amounts, but this simply has not been reflected in the overall value ofthe market, because pharmaceuticals companies are keeping the value high. Lookingnext at the sectors whose troubles have been in the news recently: supermarkets,。
剑桥商务英语中级(BEC2)听力全真试题(2)
剑桥商务英语中级(BEC2)听力全真试题(2) This part is similar in many ways to a multiple-choice item: you have to choose the correct answer from a box containing 8 possible answers. 5 of these answers are correct but 3 are included as distractors. A distractor may at first glance seem to be correct but on later examination it is seen to be wrong. Consequently, R is very important that you check each of your answers very carefully indeed.For example, because you hear the first speaker talking about a computer, you may at first be tempted to choose B a technician as the correct answer for number 1 in the following example. If you listen carefully to everything Speaker 1 says, however, you will realise that the correct answer is D a salesman .Since each answer in the box can be used only once, the number of choices with which you are faced becomes smaller as you progress through the question. Remember also that you will have a second chance to listen to the five pieces, and so you can check each answer then.Each short piece which you listen to in the following example is concerned in some way or other with computers.Although there are always two sections in Part Two,only one section is given here as this is considered adequate to provide a good ideaof the kind of test included in this part of BEC2.You hear.-Section 1. Questions 1 to 5.You will hear five short pieces. For each piece, decide who the speaker is. Write one letter A - H next to the number of the piece. You will hear the five pieces twice.Speaker 1Just a moment while I make a note of your order. I m very pleasedthat you think the computer I ve been demonstrating will meet your needs, and I confirm that I m happy to offer you 15% discount. I m sure you ll be very happy with the computer.Speaker 2I ll just look at all your details on my computer. Ah, I can now see from thescreen that you had a similar complaint about six months ago. Did you takeall the tablets which I prescribed at the time?Speaker 3I m afraid I ll have to take this computer to pieces in order to locate the fault. It shouldn t take too long, Don t worry. Even if h requires a new board, I can get hold of one today and put R in the computer early tomorrow morning.Speaker 4I can soon-find out if there are any seats available on the flight to London on Monday, September 27th. Let me see, it s coming up now on the computer. Yes, we re in luck. There s a flight which leaves Beijing at 9 o clock and gets into London at 6 o clock London time. Shall I see what hotels are available?Speaker 5There aren t enough computers for all the members of my class, but we re still very lucky to have them. The six computers we have are all on three long tables at the back of the room. We can use the computers in small groups on an individual basis after the lectures have finished.You read. -* You will hear five short pieces* For each piece decide who the speaker is.* Write one letter (A - H) next to the number of the piece.* You will hear the five pieces twice.SpeakersA a studentB a technicianC a doctorD a salesmanE a pilotF a newspaper reporterG a travel agentH a hotel ma eager。
剑桥商务英语中级(BEC2)听力全真试题
剑桥商务英语中级(BEC2)听力全真试题(1)This part in each Listening Test paper contains three telephone conversations. There is a short incomplete form in the Question Paper for each telephone conversation. The incomplete form contains 4 spaces which you should fill in as you listen to the conversation.You should listen very carefully to each conversation, especially names, numbers, and simple facts. While you listen, look at the form and write the appropriate word or figure as soon as you hear it spoken. Don t waft until the end of the conversation before you start writing. This is a test of yourability to identify words and short phrases rather than a test of your memory.Read the form to obtain or follow the gist of the telephone conversation as you hear ft. Frequently, the same or similar words and phrases will be used. Almost all the information you will hear is given in the same order as that appearing in the form in your question book.If you think you have missed a piece of information, don t worry. Above all, don t look back at the words and phrases in the form. Try to find the present place in the form as quickly as possible. Remember that you will hear the conversation again to enable you to check all the information. Sometimes you can glance ahead at a heading in the table. This approach will help you to recognise the word, number or phrase to write in the form when you hear ft in the telephone conversation.The conversations may include simple information for messages, notes and diaries as well as enquiries, requests, invitations, orders, complaints, plans, bookings, arrangements, and confirmation of requests and arrangements.In the following example, candidates hear a woman asking to speak to anotherwoman who has left her office. She gives the man who answers the phone a message for the woman. Although there are three telephone conversations in Part One, only one is given here as an example. Note that the instructions have been slightly aftered here to take account of this.You hear.You will hear a telephone conversation. Write down one word or number in the numbered spaces on the form below.M: Happy World Import Company.F: Good afternoon. Could I speak to Mrs Chan, please?M: I m afraid she s already left the office today. This is Paul Smith, her assistant. Could I give her a message?F: This is Anna Shaw. S-H-A-W. This is about her planned business trip to Europe.M: I ll just make a note of that. Mrs Chan s trip to Europe.F: Yes, we ve just heard from our agents in Paris.M: You ve heard from your Paris agents. Got it. What s your number,please?F: 9 double7 31.M: 9 double7 31. What s the best time to call?F: Any time between 8.30 am and 12 noon.M: Good, I ll give Mrs Chan your message first thing tomorrow morning.F: Thank you. Goodbye.You read.You will hear a telephone conversation.Write down one word or number in the numbered spaces on the form below.MESSAGETo: Mrs ChanFrom:(1) Anna………Shaw……… Re your business trip to-(2) ………Europe………Action required: Phone(3) ………97731………any time between(4) ………8.30……… am and 12 noon。
新编剑桥商务英语中级第三版听力-working from home
working from homeI：OK Michael. You work from home now. Can you tell me about a typical day?M: Sure I always get up around 7 and the first thing i do is get the kids ready for school. I take them at eight thirty and then I always start work at 9:00.I: do you ever have a day where you decide to have the morning off and start work at nine.M: no you can't do that it's important with home-working off and have a timetable and stick to it. if you end up watching TV or doing the cleaning then it isn't for you. So I have lunch at 12：00 and finish work at 2:30 to get the children.I: was that why you gave up your office job?M: yes I wanted to spend more time with the children. It gives me more flexibility. Sometimes I need to work in the evening but usually it isn't a problem.I:So how long have you been doing this kind of work?M:For about five years I've been with the same company since I left school but with the internet and technology it's easy now to be at home.I: So your employer doesn't mind.M: No it means the company saves money on office space and as long as i get the work done there're happy Sometimes i still go into work to meet clients and so on for example I'm going in nearly every day this week because we have visitors from another company and i can't really invite them over to my house besides it's nice to go in every so often. I like to see people and catch up on the gossip and the news with my colleagues I miss that side of going into work every day.I: is there anything else you miss?M: Er...mmno not really. and I'll tell you what i really don't miss and that's having to spend 2 hours commuting on the bus and train every day.。
剑桥商务英语听力练习(1-5)录音脚本
剑桥商务英语（中级）听力练习1-5 录音脚本及参考答案2009年6月听力练习1Listening Part OneI. Questions 1-12●You will hear three telephone conversations or messages.●Write one or two words or a number in the numbered spaces on the notes or formsbelow.●After you have listened once, replay each recording.Conversation One (Questions 1-4)W: Personnel.M: Hello, it’s Tim here from Finance.W: Hi, Tim.M: I’ve had a letter from the Tax Office about a student who worked here last summer. I wonder if you could look it up in your records.W: Sure, what’s the name?M: The surname is Jaye, first name’s Steven.W: How’s he spell his surname?M: J-A-Y-E. Got that?W: Oh, yes, here we are, lives at 183 School Road, Barnfield.M: Yes, that’s the one.W: And you say he was working in Finance?M: U m…Customer Services, actually.W: Ah, they had lots of students working for them last summer.M: Well, the tax people want to know his exact job title, I’m not sure why.W: Mm…let me see. Oh, he was an office assistant.M: Right, got that. They also want to know about his monthly earnings.W: Let’s have a look. £538.70 a month. Oh, sorry, he was a scale one, so that’s £457.60.Anything else?M: That’s fine, thanks. I’ll send them the information today.Conversation Two (Questions 5-8)W: Hello, Black-Ball Printers. Julie David’s speaking. How may I help you?M: Hello, this is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationary you’re printing for us.W: I’m afraid Steven is away until Friday.M: Oh, you see, I’m not v ery happy with the business cards and I want to see if I could make a couple of changes to the paper, too.W: Would you like me to pass on the message?M: Yes, please. The thing is I’ve just received your proofs. The cards themselves are fine, but you se em to have misunderstood the quantities. I’m sure I asked for 500 for eachof the Marketing Executives, and 750 for me but you’ve put everyone down for 750. W: Right, I’ve made a note of that. Is there anything else?M: Yes, well, this is my mistake really. Could you ask Steven to move the company logo further to the left? It’s too close to the address of the moment. I think that’s all for now.Thanks.Conversation Three (Question 9-12)W: Jeff?M: Yes?W: I just want to find the lines for the preparation for the delegation next week.M: Certainly. It’s Thursday, isn’t it?W: Yes. Now, can you make sure that each of them gets a name badge and the information pack? The badges are done but you need to prepare the packs with all relevant information.M: Ok, that shouldn’t take too long. What about catering?W: Coffee’s organized for 11:03, but lunch, it’s 1:00. We need to reserve it for 12 people.The office restaurant is close next week, can you ring the Park Hotel. The Grand Hotel was a bit disappointing last time.M: I’ll get down to that.W: Now, they’ll be coming straight from the station and the taxi would bring them to the front gate, so make sure you’re there to greet them. That’ll be about 10:00.M: 10:00, and then…W: …into reception, I think. Make s ure the new designs are on display. I want them to see those first.M: Ok.W: Oh, let me know if all is finalized. Bye.Listening Part TwoII. Questions 13-1713.W: Well no wonder the bank’s returned it unpaid. Look, the figures don’t match the amount in words. I expect someone was filling it in too much of a hurry. Let’s see, we’d better issue another one straight away to pay Mrs. Burton, because it’ll be another three weeks if we wait for the next cycle of payments. Her expenses on that sales trip were pretty high, and it wouldn’t be fair to keep her waiting much longer.14.M: Some of the suppliers are already asking about the increases. I’ll check, but I seem to remember from last week’s meeting that in the end we agreed on three per cent. So what I’ll do is go down each column and calculate the new amounts, and then it can be printed in time to be inserted into the new brochures. Can you check the figures for me, though, before it goes to the printers?15.W: We’ve just received the paperwork from you about cleaning our premises, and I have to say that it doesn’t reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifies monthly payment in advance, and I told y ou both of those were out of the question. I’m afraid I really can’t sign this. Could you send me a revised one?16.M: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That’s even when we take in to account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid orders are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the company’s overall position is still strong.17.W: I’ve just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven’t been paid for the one before last, wh ich should’ve been dealt with six months ago. I’ve had to ask them to send a duplicate! We really must be careful. Arden give us very favorable prices, but we haven’t got a contract with them– Can you deal with it straight away so we stay in their good books?Listening 1 参考答案1. Jaye2. Customer Services3. office assistant4. 457.605. Europe Holidays6. business cards7. Marketing Executives 8. (the) (company) logo9. information pack 10. Park Hotel11. front gate 12. new designs13 E 14 B 15 G 16 F 17 A听力练习 2Listening Part OneI. Questions 1-12●You will hear three telephone conversations or messages.●Write one or two words or a number in the numbered spaces on the notes or formsbelow.●After you have listened once, replay each recording.M: Good morning, Oakleaf Business Training, how can I help you?W: Hello, my name’s Enid Steven of Up Leo Smith I’ve booked two one-day courses, but now I need to change one of them.M: Let me get your details upon the screen. Right, you’ve booked Report Writing next month.W: Yes, that one’s ok, it’s Taking Minutes that I cannot manage on the 8th of July. Do you know when it’s running again?M: Oh, let me see. Mm, not until the 18th of September, I’m afraid.W: That sounds fine. Oh, I think I’ll be abroad then.M: Then there’s the 1st and 13th, October.W: I like the late date, please.M: Fine, I’ll change your booking.W: Another thing. It says in your brochure everyone attending a course gets a certificate, but I haven’t received one for a course I took last January.M: Oh, I’m sorry about that. Which course was it?W: Ah…something to do with dealing with the public.M: Mm, that must be customer service.W: Sounds familiar.M: Ok, I’ll put it in the post today.W: Thank you very much. Goodbye.M: Goodbye.Conversation Two (Questions 5-8)M: Hello, **Telecoms.W: I’d like to speak to Tony Wilson, please.M: I’m afraid Tony isn’t available. Can I take a mes sage?W: Yes, please. I’m Sheila Dallas from World Net.M: Right.W: I’m ringing about the telephone system your firm installed here yesterday. We are not happy with it.M: Oh, dear. What seems to be the problem?W: First of all, your engineer said with th e number of the extensions we’ve got, 6 outside lines would be enough, but we asked for 8. And anyway, you’ve charged us for the larger system.M: Right, we’ll look into that.W: Then, whenever we try to transfer calls from one extension to another, we loose them.We’re following the instructions, but it just doesn’t work.M: I see.W: And finally, could you ask Tony to check the invoice please? He promised us a discount on installation which is shown on one of the equipment, but that isn’t there. M: Righ t, I’m sorry about that. I’ll get Tony to contact you as soon as he’s free.W: Thank you. Goodbye.M: Goodbye.M: Good morning. Marketing Department. Peter Menzies speaking.W: Hello. Could I speak to John Fitzgerald, please?M: I’m afraid he’s not in the office at the moment.W: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a trade fair in the States.M: So, would you like me to give him a message?W: Yes, could you ask him if we can postpone Wednesday’s meeting? Till after lunch. That would be easier. It was originally going to be at ten a.m.M: OK. I’ll ask him to change it. I’ll get back to you with a time.W: Thanks. And could you also ask him to add another item for discussion at the meeting?I thought we were going to talk about the revised budgets –but I can’t see this on theagenda.M: OK. I’d better ask him to call you …W: Yes, please. I’m at Head Office at the mome nt. Can he phone me here today –I won’t be back at my own desk until tomorrow afternoon.M: Right, I’ll give him the message.W: Thanks.M: Bye.W: Goodbye.Listening Part TwoII. Questions 13-1713.W: Yes, it was interesting. Some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing. But there’s also quite a lot I’ve never really considered, like ways to interpret what the advertisement is really asking for, reading between the lines, and the section which lists some of the harder questions they tend to ask you with effective answers you can give.14.M: Invaluable, I’d say, such as how to prevent making some of the more embarrassing mistakes. It gives you kind of time scale to follow through. For example, they stress that you need to get publicity up running a good 6 months before you want to stage the event. And your main speakers booked earlier than that. They say you must make sure you got a good assistant to support you. Check the details.15.W: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don’t necessarily really know what skills and qualities are needed. I want someone who’s more than just a secretary ty ping out letters every day. I’m looking for a right hand, someone to do everything, and this book spells out what that means. It helps me to drop out a job description.16.M: Well, I wish I read it some years ago, that would have saved me from some of my worst inefficiencies. I recommend it to anyone. It shows you how to produce a perfect schedule for getting through your workload. Once you’ve got yourself organized, made lists of tasks and priorities, you can make best use of each and every day. Otherwise, you’re just constantly confusing your PA with endless requests all terribly urgent.17.W: Certainly, a lot of the book was very specialized, but it did give me an idea of how the agencies do the job. Of course, they are the people with creative ideas, the expertise, so I’m happy to trust the image development work to them, but I read the book so I could talk to them on equal terms about what we were trying to do and how well it fits in with our overall business strategy.Listening 2参考答案1. Taking Minutes2. 13(th) October3. certificate4. Customer Service5. Worldnet/ World Net6. outside lines7. transfer calls 8. (the) equipment9. trade fair 10. after lunch11. revised budget 12. Head Office13.H 14. E 15. F 16. A 17. D听力练习 3Listening Part OneI. Questions 1-12●You will hear three telephone conversations or messages.●Write one or two words or a number in the numbered spaces on the notes or formsbelow.●After you have listened once, replay each recording.Conversation One (Questions 1-4)M: Hi, Janet, this is Alan. I’ve just had an interesting conversation with a man form Electrolin. It should really be followed up with a visit or something, but I’m on a holiday from tomorrow, so could you do it for me?W: Sure. Is he interested in accountancy package?M: I wish he were. For the time being, he’s only asking about the customer database, something to keep a record of contacts and action taken.W: Okay. Who’s the contact person? Is the Sales Manager?M: Not this time. It’s the new Communications Director, Steve McCormack.W: Okay. The first thing I wanna do is look at it so I’ll give him a ring and suggest hecomes here for a product demonstration.M: That’s a good idea. Can you arrange it before I get back?W: I should think so. How urgent is it? Should I contact him immediately?M: I wouldn’t say it’s top priority, more like medium, I’d say. Get in touch with him when you got time. Anyway, thanks, bye for an hour. I’ll talk to you again soon.Conversation Two (Questions 5-8)M: Lightweight Cycles, Fill Mall, Sales.W: Hello, Fill. It’s me, Saundra.M: Hi, Saundra, what can I do for you?W: We’ve just got the Sales Literature for the Paris Trade Show next week and there’re some problems. Can you get it sorted out for me?M: Go ahead.W: First of all, we need some more catalogues for racing wear. There’s a lot of interest in it, especially the shorts and shoes.M: Okay, 30 enough?W: That should do it. And you know the little pull of leaflet for the children’s cycles. W ell, there’s a mistake on the 3rd page. The specifications for the wheels are wrong.M: Oh, that’s bad. We’ll change that and get you new copies by the weekend. Anything else?W: Eh…yes, the touring cycles, the lightweight ones. I cannot find any pricelist s for them.Please ask whether they’ve been sent out.M: Okay. And are you all right for the order forms?W: No, thanks for reminding me. We’re short of forms for spare parts. Could you send us some more?M: Right, got that.W: Ah…that’s it then. Thanks, F ill.Conversation Three (Question 9-12)W: Hello, APT Office Equipment.M: Hello, this is John Ryman from Planet Design Shops. I’m calling about our order for security camera. It’s been dispatched tomorrow and the driver will need delivery instructions.W: Okay.M: Address first. The old confirmation gave the Retail Park as the delivery address, but your invoice has our central branch, (oh) that’s not we’ll want it to be delivered, the confirmation was right.W: Okay.M: Now, parking. The spaces opposite the shop are for disabled drivers only, so your driver should use the loading area where he sets up your equipment.W: I’ve got that.M: We’ve had payment ready for you.W: That’s fine, thanks. I’ll make out the receipt for the driver to give you when he m akes the delivery. Will you be paying back by check?M: Yes.W: And you have something for the driver to collect, I understand.M: Yes. We’ve come to the end of the rental period on our photocopier; we bought a new model, so the old one’s to be returned.W: Right. The driver will call you tomorrow with a definite time.Listening Part Two13. EM: We’ve looked at various measures and would be making recommendations to senior management next week. We think the company should consider introducing an evening s hift to maintain 70% capacity on all the machines. We’re also aware the hold ups of the packaging line. And we’d like to bring in an additional machine and split the line in two. That’ll speed things though. We did consider bonus schemes for certain catego ries and employee but decided this wouldn’t have sufficient impact.14.ＦW: When we first required the factory premises, the rent was well within our means. But because that area of the city has developed more quickly than others, it’s now a prime site and the cost of retaining it has risen accordingly. In fact, we would make considerable savings by relocating to the industry estate on the other side of the town, which would improve product distribution anyway. A second suggestion is to vacate the top floor of the building. We do have a few staff now.15.ＣM: As you know, we adopted various measures 3 years ago with the aim of boosting sales.We managed to increase output and cut costs by introducing new machines. We also cut our profit margins still further. But even though we were able to lower prices as a result, I’m afraid we still didn’t meet targets. The demand for this particular commodity just isn’t there any more. So we should stop production as soon as current contracts expire.16.ＡW: I think your analysis of the situation is correct. The product is already doing very well but demand hasn’t peaked yet by any means, and if we want to take full advantage of the boom, we’ve got a step up our promotion and our mechanism and place to increase manufacturing capacity if necessary. And that means we’ll n eed additional funding before long. So let’s start approaching people who express interest as in the past.17.ＨM: 2 or 3 years ago, there were 10 or even 20 applicants for every job we advertised but things have changed. Unemployment in general is right down and every one is competing for workers now especially skilled labor. If we want to get good people and ret ain them, we have to offer a better package. I’m not suggesting we put wages up yetI think we are to try other things first, like one of welcome payments, relocationallowances and possibly loyalty bonuses.Listening 3参考答案1. customer database2. Communications Director3. product demonstration4. medium5. racing wear/ racing clothes6. specifications7. price lists 8. spare parts9. Retail Park 10. loading area11. receipt 12. photocopier13. E 14. F 15. C 16. A 17. H听力练习 4Listening Part OneI. Questions 1-12●You will hear three telephone conversations or messages.●Write one or two words or a number in the numbered spaces on the notes or formsbelow.●After you have listened once, replay each recording.Conversation One (Questions 1-4)W: Hello, this is a message for Max Jacobs. It’s Alison Gates from Merland Healthcare calling. We are currently working on the website for our healthcare products and we’re looking for a company like yours to develop a database for us. That the reason I’m contacting you is that I spoke to one of our suppliers and he was very positive about the work you’ve done for him. I’d be very glad if you could contact me. I’m away all next week, but I’ll still be able to access my emails. The best thing would be for you to email me at agates (all one word) @. “Howarth”s spelled “h-o-w-a-r-t-h”, then “.com”. If you are interested, the best thing would be for us to meet. It would also be useful f or you to talk to our IT Coordinator at the same time. So if you couldn’t cater your availability over the next a few weeks, that’ll be good. I look forward to hearing from you. Goodbye.Conversation Two (Questions 5-8)M: Mike Shepherd.W: Hello, it’s Karen Peterson here from Marketing. I’ve been called away on urgent business but I wanted to you to have my report on the MusicMate cassette player to discuss the directors’ meeting this morning.M: Oh right. Ok, then I’d better make a note of this.W: Right, MusicMate has been our second all-time best-seller with a reputation based on quality design and inexpensive price.M: Okay, I’ve got that.W: Sold originally only on the Asian market, it was then launched in Europe, which rapidly overtook Asia in sales volume, giving us a sure sign that the USA and even bigger market should be our next target.M: Fine. I don’t think we’ll be making any decisions about new market, though.W: Ok, back to the UK market then. I think it’s important not to neglect our loyal customers here. What would be really helpful would be a new advertising campaign, but I’m aware there is not enough in the budget for that. So I’m suggesting that the way forward is to offer greater discounts. This should form the basis for our marketing plan.That’s it. Oh, and also any rumors of my department warning to face our MusicMate or false? We’re very optimistic about its future.W: Fine. Well, look, it’s been a pleasure talking to you and…Conversation Three (Question 9-12)W: Mike, this is Tass el Jones. About the shareholders’ meeting on the 24th, the Managing Director says there won’t be enough room in the bank’s institute.M: Mm, so what’s the alternative?W: We contacted the Commercial Hall. They can take us but they need the booking immediately. You’ve got all the details.M: Okay. Ah…What do you need to know?W: First, how much seating should we book?M: Well, there are 720 shareholders but only about half of them will turn up. So 380 chairs would be adequate.W: Mm. What sort of equipment should we ask for?M: There’ll be five members of the board on the platform. They’ll each need a microphone and we also need a couple of OHPs, a video won’t be necessary.W: Right. And what about photocopies? I can see to those. What do we need done?M: Oh the agenda, that’s essential. The shareholders have already received the annual report of course, but there were some mistakes in it. So we need to hand out amended figures of the meeting. I’ll let you have those to copy.W: Ok, I’ll get them done and make sure there’s staff available to hand them out. I’ll talk to you later.M: Fine. Bye.Listening Part TwoII. Questions 13-1713.W: I only went because several colleagues who’ve been there before said how great it was. To be honest, I usually get bored at these events. Instead of just listening to someone talking, I’d rather be doing something, but as everyone have recommended it,I had high hopes that it would be good and I wasn’t disappointed. I found the speakerreally entertaining. The thing was he couldn’t cover everything. They should’ve alloweda full day.14.M: I know you are supposed to pick up lots of new ideas at these seminars and I suppose it was useful. I did get a few ideas which is just as well because now I got to give a talk to start on the same topic. What I was actually hoping for though was to be able to make the most of the opportunity in other ways, too. As some of the other participants I networked with may well become major clients, I’ll definitel y go again.15.W: The seminar was held in a really small hotel, I did wonder how much my company was having to pay for me to attend. I hope they think it was worth sending me along. I tried to take lots of notes just in case my manager ask me to write a report about it afterwards. I must admit though I didn’t write much, because although the speaker was highly entertaining, I couldn’t exactly say I learnt anything new. Shame really.16.M: Well, what we covered was all really important stuff, some of which was mainly common sense. And I’ll certainly be trying out the ideas I picked up. The trouble was, I know the speaker was someone quite well-known, he’s even had a book in the best-seller list, but his style wasn’t exactly entertaining. I noticed there were a few other participants looked rather fed up too. I was just glad it was only a half-day event.17.W: I usually enjoy seminars, it’s a chance to get away from the office, and there’s the opportunity to share experiences. I know these events aren’t cheap, especially when the speaker’s somebody well-known. At this particular seminar I went to, the speaker was unknown, so I was unsure how good it would be. But I found it really useful. It gave me new ideas on selling techniques which I’ve already start ed using with some success. So I’d say it was well worth the fee.Listening 4参考答案1. database2. supplier3. howarth4. IT Coordinator5. (quality) design6. Europe7. advertising campaign 8. discounts9. Commercial Hall 10. 380 (shareholders)11. microphones 12. amended figures13. D 14. G 15. A 16. E 17. F听力练习 5是书上的内容，题目在P65-66页上, 录音脚本在P155-156页上。
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精心整理LISTENING SCRIPTSModule 11.1 Working from home (page 8)I=Interviewer M=MichelaI OK,Michela.You work from home now.Can you tell me about a typical day?M R=Richard W=Woman M=MarekR Hello?W Hello,Richard.I ’d like to introduce you to Marek.R Oh,yes.Hello,Marek.How do you do?Nice to meet you at last.M Hello,Richard.Pleased to meet you too.W Oh,do you two know each other already?M Well,we ’ve spoken on the phone a few times.R But we ’ve never actually met.Anyway,take a seat.Would you both like a coffee? Conversation 2A Would you like a coffee?B Oh,thanks.A Milk?B Yes,please,and a sugar…thanks.A So have you enjoyed this morning?B Yes,it was very interesting.The first speaker was particularly good.A Is this your first time at one of these events?B Yes,it is.And you?A No,I’ve been coming for years.The company pays and if the location is good then I come.I remember the best year we had was in Monaco…Conversation 3M=Marie W=WomanM May I join you?M You’W ThatW this A ThatallNorway with forE=Examiner C=CandidateE And where do you live exactly?C I’m from a small town in northern Switzerland but at the moment I’m studying for a business degree so I live in Zurich.E What types of business are most successful in your town?C Err,well,I suppose that tourism is quite important to the area and there are many small farms so agriculture also.Zurich,where I study,is more famous of course for banking and financial services.E How is working life changing in your country?C Sorry,can you repeat the question,please?E Yes,how is working life changing in your country?C I think that more and more people are moving to the cities or they are commuting in every day.In my opinion, the biggest change has come from technology-but then that’s probably true everywhere,not just in my country…Module 22.1 Benefits and incentives (page 16)Speaker 1 It’s great because usually it means my wife can use the one at home and we even take mine away at weekends.I work for quite a relaxed company and they don’t seem to mind how I use it for leisure.Speaker 2 I thought it wouldn’t change the way I worked after the first six months butandcan’t’sthe Xerox’stheand itsincome of 978 million dollars.We operated from our v headquarters in Rochester New York State in 160 countries with 55,000 employees,with over half of those in the USA.This next chart shows you how the corporation is split into four divisions.First of all,there’s Xerox Global Services…Extract 2 And finally there’s Xerox Innovation with five centres in the United States,Canada and Europe.Note that six percent of revenue was dedicated to research and development last year as the key part of our mission statement is,and I quote,`to help people find better ways to do great work.`OK,let’s move on to look at Xerox around the world in a little more detail.Take a look at this chart,which shows revenue by region.So about half our revenue is from the US market.Then Europe with over two.One thing I’d like to point out is…Extract 3 Finally,how is the market for the document industry looking?Well,it would be unrecognisable to the people who founded the original company in 1906 and even compared to the second half of the twentieth century.More and more offices are moving from black and white printing to colour and from paper documents to electronic documents.These are clearly the future opportunities and areas of growth in what is a total market worth an estimated 112 billion dollars…So that brings me to the end of my presentation.Thanks for listening.I hope it’s been of interest.Are there any questions?2.3 Pausing (page 21)Presenter Good morning/and thanks for coming./Today/I’d like to tell you about/the world’billionll givell be world’billionll givell beT So. That’s the end of my talk. Are there any question? Yes?M Thanks for your talk. It was very interest ing. I’ve been thinking of starting my own business and I wondered what you thought of franchises. T That’s a good question. In general it’s important when you are thinking of becoming a franchisee to someone who likes to follow rules and have supportfro m others. Entrepreneurs tend to be people who don’t like following tried and tested routes, so if you don’t like doing what other people want, then franchising isn’t for you.Secondly, I’d say make sure that the brand is strong and that it’s something you are interested in. For example, making and selling pizzas might beaslike afterRaythealready got my details. Anyway ,the reason I’m calling is that I won’t be able to arrive in time for registration and the buffet on the Sunday evening. My train doesn’t arrive until nine fifteen, so I’m going to take a taxi straight to the hotel. So I probably won’t get to the training centre until Monday morning. I hope that’s OK. Anyway it’s just to confirm that I willbe there for the course. Oh, and could someone send me the schedule for the two days? You can email it to me at r dot naunton at worldsyouroyster dot com. Worldsyouroyster is all one word. That’sw-o-r-l-d-s-y-o-u-r-o-y-s-t-e-r. And all in lower case. Thank you.3.3 Planning a seminarright?Kirsten Fine. I think that’s everything, then. Do you need me to be there? Vanessa No. There’s no point in both of us interrupting our weekend. It doesn’t need two of us.Kirsten Great. See you on Monday. Bye.Vanessa Bye.3.4 Leaving messageCall 1Hi, Vanessa. It’s Ralph again. Sorry, I forgot to ask earlier if you can send me details of next month’s seminars. I’ve got two people who really need some help with spreadsheets and accounting software. I remember you said that you had some computer courses planned. Anyway, send me detailsto meCall 2Call 3Please get back to me about this as soon as possible. I’ll be in my office between two and five o’clock.Call 4Hi, Vanessa. It’s Kirsten. Just to let you know that Jochen Anderson is trying to get hold of you. He left message on my home number to say he isn’t happy about the schedule for the 25th. I haven’t got the details withme so I can’t help really. I’m sorry, but can you call him back? He only needs the time changing and something about title. I’m sure one of the other speaker won’t mind changing. You know what he’s like. See you tomorrow. Call 5Hello. This is Bryan in security. I’m returning your call about having the building open on Sunday. I’m just calling to say that’s fine. I’llJochenyou?JochenJochen That’s right. And it says I’m speaking at nine thirty.Vanessa And you’re supposed to be speaking at eleven. Yes, well I’m sure we can change it.Jochen Yes, but actually I think the afternoon would be better. After lunch. Can I speak at two pm? Then I can arrive in the morning.Vanessa I see. So that’s two in the afternoon. I’ll have to check with another presenter and then call you back. Could you give me your mobile number? Jochen Certainly. It’s 0778 890 8895.Vanessa Let me read that back to you. 0778 890 8895.Jochen That’s right.JochenNMof your company or organisation and your address. If you already have a subscription with us please give your subscription number and the reason for your call.W Hello. This is Cynthia Perkins –that’s P-E-R-K-I-N-S. I’m the research manager at RAVE solution. That’s R-A-V-E solutions. You’ve got our addresson record. I’m calling about our current subscription. The number isIL0378JUL. We paid for twelve issues but we’ve only received eleven. Please send the June edition of the magazine. Thank you very much.N Now listen to the recording again.3.7 Exam spotlightNTMT F makingMT wanteda nd that’s OK with them expect that the dates we agreed aren’t convenient for them. They want to know if you can put it back by ten days.M I’d normally say yes, Tom, but we’ve already postponed this twice. I can’t go on telling my team to cancel. Anyway, I think we have another project then.T I’m really sorry, Mari, but it’s out of my control.M OK. Can you check with the printing manager if two weeks later would be OK and I’ll have to with my people.T Two weeks? So that’s the 25th.M Right.TNNLookinPRPR Thanks. I’m afraid I’ve got a problem with the application form. Rufus has done his diploma in IT at the local college but he hasn’t filled in the section on references. I really need to speak to his tutor. Can Michael get hold of the contact details for him – his telephone number or email will do.P OK. Is that all then?R Err, I also need to know when Michael has scheduled him for interview.I think it might be tomorrow but I’m not sure. If it is tomorrow, has somebody confirmed that with Rufus because when I spoke to him briefly yesterday, he didn’t seem to know anything about it.PRusy. PNSpeakNow imagine doing the same thing but this time throwing them into the air with adverts for every other product or service in the world. You probably wouldn’t do it, would you? Well, unfortunately, that’s what it’s like to advertise on the Internet.Trying to make your product, service or website known to the rest of Internet community can be very, very frustrating. Not only making it known, but getting visitors to actually visit the site can seem impossible. But there are ways to overcome the impossible when advertising on the Internet, as long as you follow three rules.So,needsMy effortAlso My unlessget free advertising, I’ve found very little reason to pay for things like banners to promote my site.So those are my three starting points for anyone thinking of web advertising. Before we finish don’t forget that a memorable domain name that people can easily type will help. Email campaigns can work and are an easy way to gettraffic to the site, though it doesn’t last long. What might be better is to have a monthly newsletter, which people sign up for. I’ve found this to be very effective and more positive than sending spam. Then there are contest with prizes or anything free – maybe some software or cool graphics.Once you’ve got people visiting the site, keep statistics on how may peopleout doingme?I …Bye!4.3 Sentence stressCan I borrow your expertise in something?I’ve asked you because …Let me know how it’s going once a week, please.I’ll need a report on this with your findings and your recommendations. So, let’s go through this one more time to chec k it’s clear.One thing you might want to think about is …You’ve done a great job on this!I’ve got a job here that will really interest you …I I’ACIAC Atypes of art are appropriate for different areas.Once we have an idea about what kind of work it is you do and how the space is used,then we begin to find artworks and present a selection of art for your business and building .We can do this on-site or you can visit our galleries.The whole thing is a two-way collaborative process.I So you already have the painting?AC Yes,or we can ask an artist to create works for your specific space.In this case,theclient has some input but it’s important to remember when choosing workplace art that art is not your brand .If you ask the artist to emphasise your company image in some way,you’ll just end up with bad art.Either way ,you have an art consultant who oversees and project manages the production of any commissioned artwork,and makes sure it’scompleted and installed on time and within budget.And that also includes fitting appropriate lighting and any other maintenance and fitting…\5.2 An interview with an art consultant(2)I One thing I don’t understand is how a company ever decides what to choose .I mean ,artis such a personal thing .How does anyone ever agree?AC Well,that’s true.I think it’s important that you don’t set up committees oranything .If you have a workforce of 300 and you ask everyone ,you’ll get 300 different answers.No,you need to keep it small.Just one or two people .But choosing art for yourforIAC It’light I ’t ACwithto .Apainter givesI poundsAC It poundsa week.It also means that if you change your mind after a year or so,it’s easy to change the piece .I That sounds like a good idea..5.3 Some opinions on artSpeaker 1 But what is it? Is that a head?Or is it an animal? I can’t see how that is art. I mean,it doesn’t look like anything real.Speaker 2 I agree with you that this is nice. It reminds me of being in a caféin somewhere like Paris but if you put it here no one will see it.It isn’t bold enough for this area.No ,we need something else.Speaker 3 This is beautiful but perhaps it would look better in someone’s office.It’s the sort of painting to help you relax.Speaker 4 Well,I’m not really the right person to ask . I never go to art galleries but this looks like what you see in cathedrals .It doesn’t tell you what our company is about.When people come into reception,they’ll think it’s a Roman temple ,not a hi-tech business.Let’s have something up-to-date.Speaker 5 This is quite good for reception because it shows a man thinking ,which is quite a good image for our company .It says to the visitor that this is a company with ideas .That we’re constantly considerating the future…5.4 Report on a meetingRS thHSRSDZRSHSRSDZ Yes,RSHS ’sRSHSDZ ThatRSHS WhatRSDZRSDZ Yes,the brochures have been updated with our list for next year but the prices are the same .We can get them reprinted but not in time for Seattle.RS Oh no.You’re joking!DZ Sorry…RS Any ideas?HS Let’s just include the price list as separate from the brochure .We can say these are new for next year.DZ But won’t it show that prices have gone up?People will be able to compare next year’s with this year’s.HS True.What do you think,Robert?RS Well,we could include some offers on the new price list and show some prices haven’t gone up.DZ That might work.HS I don’t think we have a choice,Robert!RS OK.I’ll prepare that.Right ,Hugo,Dahlia ?Anything else?5.5 Exam spotlight(1)E I’m going to give each of you a choice of three topics.I’d like you to choose one of the topics and give a short presentation on it for about a minute .You will have about a minute to prepare for this and you can make notes if you wish while you prepare .After you have finished your talk ,your partner will ask you a question .All right?Here are your topics .Choose one of the topics to talk about .You can make notes.EPEPyou’ll,you’s decide perhaps the needEErP6.1 Employment case studiesSpeaker 1 I’d really had enough .The people there were great and I really liked my supervisor but it was just too boring .I only started in order to make a bit of extra money when I was a student.I didn’t intend to stay this long and especially not after I finished my degree.So they said they were sad to see me go but they understood.Anyway , I told them when I wanted to leave,but they said I didn’t need to worry about what it said in my contact,so I didn’t actually have to work the full four weeks…Speaker 2 Someone had to go.We haven’t been getting the orders for a while so it was clear that they’d be laying people off sooner or later.Anyway I thought rather than wait I’d now and take the money .It was a good deal and it gives me a few months to find anther job.Speaker 3 Well,it’s a good position and suits anyone who doesn’t want to work every day of the week.We had three applicants but it was obvious who was right .I think Samantha will be perfect .She’s keen and flexible which works well for both sides .And I think she can work at weekends,too,so that’s come in useful .Especially aroud Chrismas time…Speaker 4 I could n’t believe it .OK,so I’ve been late a couple of times but my boss said it wasn’t a problem as long as I made up the extra hours in the evening .And then someone ,and I can guess who,reported me.You know ,that one who works in accounts who’s always gossiping about other people .She said I’d been taking stationery from the cupboard and using it for personal correspondence.The manager asked me to come into the office so I could see what was coming .I wasn’t going to wait around and get a lecture. I was through that door before anyone could stop me.whileI’ll .IThis ’vea cubicll doparticularly interesting because it will tell you when the tyres need more air pressure or if it’s due a service check-up…Salesperson 3C Hello.S Hello,Ray.It’s Ivan from Beavis Supplies.C Oh hi,Ivan.How are you?It’s been a long time.S Yes,I’m afraid I’ve been off sick for a couple of weeks.C Oh,I’m sorry to hear that.S Well,I’m OK now.How are things with you?C Pretty good.We’re busy.S That’s good.So is there anything I can help you with at the moment?C As a matter of fact,I need some letterheads fairly soon.S So shall I put you down for your usual order?C Actually,I was thinking we could do something with the design.S Sure,what did you have in mind exactly?Salesperson 4S Erm,well yes,err this is quite good.It has a diary section here,you know from January to February.And,err,I think at the back there’s an address book…oh,I thought there was.Maybe there used to be.Anyway…C Is this cover leather?S Erm,yes.Well,yes,it feels like leather.I know we can get them in black and red as well as brown.I know it’s proved much more popular than the old plastic sort.C And how much does it cost to put our logo on the front?Module Nine9.1 Automated voicemail systems(1) C=Caller M=MachineC Hello, I’d like to speak to …M Hello. Thank you for calling GH Loans Customer Care. You will now hear a number of options. Please press the option you require. For a statement, press 1, for early repayment, press 2, for any other enquiry or to speak to one of our operators, press 3 … thank you.CMMMCM To theOC Oh hello, it’s with regard to a statement I received. I think there’s been a mistake.O OK. One moment, please. Can I take your name, please?C Yes, it’s Abi Kaye.O can you spell that for me?C sure. Abi. A-B-I. Kaye. K-A-Y-E.O And do you have an account number?C Yes. TI3662.O Sorry. Was that T for Thailand, I as in India?C That’s correct.OCOCO goingCOCOC Yes, please.O What’s y our number, Ms Kaye?C Zero one seven, two double four, three nine two nine.O So that was zero one seven, two double four, three nine two nine.C That’s right. What time do you think you’ll call back because I have to go out now?O When would suit you?C At four?O That’s fine. Speak to you then. Goodbye.CLindahefine if it aboutCanon my mobile if you get this message.10.2 Problems and solutions (2)Linda Linda speaking.Roger Hi, Linda. It’s me, Roger. Thanks for your message. I would have r ung you straight back if I’d managed to get hold of the architect. He’s in Madrid or something.Linda So did you speak to the window people?Roge r Yes, and as you predicted they said if they’d received the rightLinda fault. RogerLindaabout doingRoger wouldLinda widerfor doing nothing. It’s a bit expensive but I think it’d take about two weeks.Roger Good idea. And what you save in time means it’ll be cheaper overall. Look, before I give you the go – ahead on that, let me check with the architects to make sure there aren’t any structural issues to consider …10.3 Exam spotlightN=Narrator P=Presenter D=DedeN Part Three. Question 1-8.You will hear an interview on a radio programme with Dede McGee about becoming a manager. For each question 1-8, mark one letter (A,B or C) for the correctP careerDwant.PDstraightforward, logical step. But in fact it means changing how you work, how you think and the way you judge your own success. For example, do you want to be part of the team which solves big technical challenges or do you suddenly want to be the person who is in charge of encouraging others to come up with those solutions? You might find you miss being with your old colleagues.And that’s another problem. New managers have to be able to tell people who were once their workmates – or equals – what to do.P Yes, that must be a big problem.D Well, it can work as long as you accept that your relationship with your old colleagues can never be the same. The dynamics of the relationship haveworkthatPDP Is tryi ngD Maybe, but in fact your manager is the first person you should talk to. They’re in the best position to help by telling you what you need to do develop. Many companies can also give you the chance to try out management roles, for example, by taking more responsibility such as mentoring new staff or taking on the duties of your boss when he or she is away. My other golden rule isto say ‘yes’ to any course or training that comes your way. If there’s a course on leadership or fin ance, take it. It’ll help your professional development but also it’ll be noted by the company that you’re keen. It’s also all part of the networking process.P What? So you mean knowing the right people to get the promotion? Or sellingDletPDthey done’.I coach,strategic. It isn’t so hands – on. The other tip I always gives is that when you take over from your previous boss, listen to his or her advice but remember that you can also do things differently. You don’t have to be a clone. Develop a style based on your personal strengths.P Dede McGee. That’s all we have time for now. Thanks very much for talking to us. If you’d like more information on this topic or any others in today’s programme just visit o ur website at www …N Now listen to the recording again.Module 11I happen? IB ’rethe US monthsIIBIglobal trade…IBare achieveI But ?Don’tIBmarket,but it seems unlikely to me that when it comes to social problems ,like global poverty,the answer is just an economic one ,because social choices have to be made ,too.Our point is really about priorities .Increasing flows of trade will help wealth but that does not necessarily guarantee that this wealth goes down to the people who need it most.That requires a little bit more management .Fairtrade has practical experience on the ground in how you can combine the best of both .How you can get people to operate effectively and competitively while trading in away that producers can earn a decent living and improve their lives .In the long run ,if they do improve their lives ,they too will become consumers and purchasers.I So is this the message you give businesses to make them change to Fairtrade products? IB It’s in the interest of any business to take the message on board,not only to improve their public image but also as a recruiting tool for the future .The younger generationis well-informed and wants to be part of the panies find that having a social conscience has a positive effect on recruiting and retaining good staff . Staff get excited about persuading consumers to buy products that make a difference to people’s lives.I It sounds like that’s what motivates you,too.IB For my part-yes-meeting the producers and seeing what a difference Fairtrade can make to their lives is really quite inspiring.11.2 Reasons for trendsSpeaker 1 I think wind power is probably a good long-term investment because its growth has been slow but fairly consisitent over the last decade,and more and more wind farms seems to be appearing ,so someone must be making money-unless it’s all coming fromI’dsay youonly short term it’sa be able to getthat looking.Anyone with ’re goingP Business news now,and the telecoms firm Galacall has announced it may be taking legal proceedings against the newcomer and potential rival in the telecomsmarket,Frontline .Frontline recently ran a series of TV commercials in which all its sales staff wore distinctive purple T-shirts .Galacall,whose trademark brand name appears in a similar shade of purple ,hasn’t said it will sue Frontline yet but is considering its position.Well,on the line to discuss this story is lawyer and legal expert in trademark law,Rene Mackersmann for the London-based firm Parkers and Mackersmann.R Good morning.P So Rene, I was wondering how serious Galacall is about all this ?Surely they only have a case against a company which infringes the trademark by using a similar name,don’t they?R Well,no.In fact there are a number of examples where companies or brands have tried to prevent others from using what they consider as trademark colours .Take the case of the mobile phone company Orange trying to stop easyMobile using the colour orange .The easyGroup company had used orange on all its previous ventures ,but when it launched a rival mobile phone brand,the operator Orange said easyMobile was breaking the law by using its colour in the same marketplace .Then there was the oil company BP,whose logo is green and yellow .They took out litigation against an Irish petrol company who tried to paint its petrol stations green.P So do you think you can use the same colour as long as your product is different?R Absolutey .For example ,the food manufacturer Heinz uses turquoise on its cans but it couldn’t stop someone from using the same colour on,say ,bicycles .PRPRPRPR You’S I’I’d TPRMJPRMwe will know more very soon.J How soon will these items be back on the shelves?PRM I’m afraid that I’m unable to answer that at the moment. I can assureyou ,however ,that we’re doing everything we can to sort this problem out as quickly as possible.Conversation 3E Can I have a word?M Sure.E It’s just that this doesn’t seem to be right. I didn’t some overtime the month before last.Why hasn’t it been included?M Sorry,I don’t follow you.If it was for the month before last,it would have been on your last cheque.E But don’t you remember ?You forgot to add it and said you’d add it to this month’s … Conversation 4CS Hello.Customer Service.C Hello,I bought a Barbie doll house set and I’m afraid it’s the wrong one .CS Sorry,I didn’t catch that .A Barbie what?C A Barbie doll house set.You know .It has kind of pink wallpaper .CS But is there something actually wrong with it?C I think it’s the wrong colour or something. I don’t know really. It was my daughterCSCCSMEME OK.M your E。