文秘英语 unit 2课件
秘书英语_Unit_2
（但在工作和商务场合，不分性别，要按照级 别介绍：把级别低的介绍给级别高的）；
把年轻的介绍给年长的； 把次重要的介绍给重要的； 把主人介绍给客人； 把家人介绍给来宾； 把未婚的介绍给已婚的。
Language points:
start with从......开始: He had nothing to start with. 开始时他一无所有。 But as you know to start with we'll have more difficulty with new product. 但是，您知道，刚一开始销售新产品，我们会 有更多的困难。
7 Learn to translate boss language. "If it's not too much trouble" means "Do it, and the sooner the better". 你要学会“翻译”上 司的话语，当上司说“如果这不是太麻烦 的话”，他的实际意思是“做吧，尽快去 做”。
日常公务礼仪
拜访礼仪
（1）预约好时间、地点 （2）做好有关的准备工作 （3）准时赴约 （4）及时告辞 （5）不要议论对方
日常公务礼仪
谈话的礼仪 （1）话题 要选择交谈者喜闻乐见的话题。 避开以下的问题: ①政治话题。 ②个人隐私问题。 ③非议他人。 ④庸俗下流的话题。 ⑤宗教信仰话题
日常公务礼仪
日常公务礼仪
日常交际礼仪
1.称呼、致意、握手和介绍
（1）称呼
在国际交往中，一般称男士为先生;对于女 性,称“小姐”、 “女士”、“夫人”。
（2）致意
职位低者、年轻者、男性先向职位高者、年 长者、女性致意。
文秘英语PPT课件
executive is away?
• What should a secretary do with different documents
• What recommendations can a secretary make?
Reading A: Homework
• Finish all the exercises in Reading A. • Preview Reading B.
• 2. What skills should a secretary possess?
Reading A: Reading Activities
New words and Expressions: Try to find out
the corresponding English equivalents.
English for Secretary
Email: Mobile:
Unit 1 Professional Secretary
• Reading A: 2 Periods • Reading B: 2 Periods • Simulated Writing & Listening and
Speaking: 2 Periods
• 英语公务信函的书写格式有三种：缩进式（ Indented Style)、齐头式（Blocked Style)、混 合式（Modified Style）
Unit 2 Observing Proper Office Etiquette
• Reading A: 2 Periods • Reading B: 2 Periods • Simulated Writing & Listening and
秘书英语：Unit2
秘书英语：Unit2Unit 2 How Does a Secretary Work in the Office?本单元教学要求：1．掌握秘书工作职责、写商务信函的基本知识2．了解如何处理好与上司和同事之间的工作关系3．熟悉商务礼仪Section 1 Meeting the Office Staff一、背景知识打招呼在建立人际关系中起着润滑剂的作用，特别是在和上司、同事还不熟悉的时候。
中国人见面时，习惯说“吃了吗？”“去哪儿？”等关于个人生活的话来打招呼。
这在英国或美国人看来，不是想请他们吃饭就是打听他们的隐私，很不习惯。
因此，在国际交往中，要“入境随俗”。
每天一进工作单位，可以适时和遇到的每一位同事说：“Good morning/afternoon”。
说话时，要注视对方，保持微笑，还要区别使用正式用语和非正式用语。
如对上级和初次见面的人，要称呼：Mr/Mrs/Ms/Miss +姓，如Mr/Mrs/Ms/Miss Smith/Green/Handerson ，或Sir/Madam。
对有头衔的人，用头衔+姓表示尊敬，如Dr Brown, Professor Black。
对熟悉的人、同事、同辈人，可直呼其名（这点也同样适用于介绍），如Bill, Ann等。
介绍是一个人对另一个人的正式引见，可以分为自我介绍和第三方介绍。
第三方介绍顾名思义是由第三方介绍另外两方相识。
介绍时通常要掌握以下原则：1．把男士介绍给女士（但在工作和商务场合，不分性别，要按照级别介绍：把级别低的介绍给级别高的）；2．把年轻的介绍给年长的；3．把次重要的介绍给重要的；4．把主人介绍给客人；5．把家人介绍给来宾；6．把未婚的介绍给已婚的。
二、课前提问：1. What preparations should you make for meeting the office staff?2. How do you greet different people?3. What office etiquette do you know? Name three.4. What is the right attitude to office work?5. What skills do you need for administrative work？6. Whom should you turn to for help when you have some problems?三、语言学习How are you? 你好。
秘书英语 Unit 2
日常公务礼仪
名片使用礼仪
初次见面时，一般都要赠送一张名片。
交换名片时，要双手拿住名片两角，以文 字正向对对方。
双手接名片，看几秒种，并把对方的名片 放在桌上，不能在名片上压东西。 用餐时不要出示名片，应等到用餐结束。
日常公务礼仪
拜访礼仪
（1）预约好时间、地点 （2）做好有关的准备工作 （3）准时赴约 （4）及时告辞 （5）不要议论对方
professionalism [不可数名词] the expertness characteristic地位
How to get along with your boss
1 Show respect. Your boss is responsible for your work and the work of your colleagues. That can be a significant burden. Try to understand the business from your boss's perspective. 尊重上司， 站在他的角度去理解问题。 2 Don't be afraid of your boss. Some supervisors can be intimidating, but remember, your boss needs you. Your performance is often key to the success of your boss. 不要惧怕你的领导。即使他 很强势，他还是希望你为他分忧。
Respect the cultural differences
American staff prefer communicating by E-mail while the Chinese staff like face-to –face communication; seniors pay more attention than junior ones to the relationship between the communicators rather than the recognition of the problem itself; male staff want to control the situation of the communication more than female staff.
秘书英语 Unit2
Wishing you a bright future
2.1
Speaking Module
2.2
Listening Module
2.3
Reading Module
2.4
Writing Module
2.5
Translating Module
2.6
Culture Module
2.1 Sprsking Module
2.1 Sprsking Module
Task One Warming-up
I used to work as an account executive but transferred to be Personnel Manager.
Benjamin joined the company as an electrical engineer but switched selling after four years.
Topic 1 How do they recruit? You’d better start by introducing yourself to the candidate in the
interview. Give the candidate a hope. Don’t fail him on the spot.
If some new project needs people, we may select people from different departments.
Michael is now helping out in the Auditing Section. Sometimes you need to wait for someone to retire and get his job. Before being promoted, your working experience, capability and communication skills are considered. You’ve got good career prospects. Someone even has been invited to join the Management Board of the company.
文秘英语 unit 2 Office Equipment
Part 3 Text B:
• Text B: Getting to Know Electronic Equipment • New Words • Phrases and Expressions • Notes • Exercises
Notes:
[1] The modern office is sometimes referred to as the “electronic office” because of the electronic circuitry within so much of its equipment, including telephone, dictating machine, fax machine, computer, copy machine, printer and paper shredder which are the tools and weapons people use to do the work of our advanced society.
Unit 2
Office Equipment
Contents:
• Part 1 Dialogues • Part 2 Text A The Evolution of Office • Part 3 Text B Getting to Know Electronic Equipment • Part 4 Extended Reading • 参考译文：Text A 办公室的演变 Text B 认识电子设备
Notes:
本句中，as evidenced by the blackout of August 2003结构中as后省略了was，整 个部分相当于非限制性定语从句，其中 as指代前面most offices would be unable to function without computers这一事实。 这种由as引导的非限制性定语从句可置 于句首。请看下例：As is well known, smoking is harmful to one’s health. 众所 周知，吸烟有害健康。
文秘英语unit 2
Unit 2Observing Proper Office EtiquetteI. Teaching Objectives:To help students learn proper office etiquette, and will know correspond English expressions about proper office etiquette.To introduce to the students how to receive visitors.To help students learn how to write an invitation letter.To help students learn appropriate English expressions to receive phone calls. II. Teaching focus and difficultiesTeaching focus: to teach students corresponding English terms about proper office etiquette, some related English expressions to receive visitors, and the writing of English invitation letter.Teaching difficulties: the format of invitation letter, and appropriate expression of making phone calls.III. Teaching methods and AidsThe lesson is carried out based on interactive teaching mode, aided by multi-media teaching, including pictures, video clip, and PowerPoint.IV. Teaching time: 6 periodsTwo periods for Reading A; Two periods for exercises of Reading A and Reading B; Two periods for simulated writing and writing and speaking.V. Teaching ProceduresReading A1. Lead-inWatch the video clip and then think about questions:What is etiquette?Is etiquette important in the office?What do you think are the good manners and bad manners in the office?2. Comprehending the text2.1. Go through the whole text.4 Main parts related to the proper office etiquette:AttitudeEthicsPersonal habitsAppearance2.2. Focus studyPara.1⑴Either way, it is at best embarrassing and at worst difficult or impossible to gain confidence, respect, and cooperation of others when widely accepted practices are cast aside.at best充其量；至多at worst在最坏的情况下embarrass使窘迫；使尴尬；使为难i.e.: 她的粗鲁行为可能会让你尴尬She may embarrass you with her rude behavior.Her rude behavior may embarrass you.cast aside 抛弃；排除；废除Part 1: Attitude(1) People are uncomfortable around someone (who views the world darkly). More important, they distrust and want to avoid someone (who often appears to be angry or unhappy), fearing that such a person might treat both work assignments and clients or coworkers unfairly and irresponsibly.someone (who views the world darkly): pessimistic, negativeDistrust=dis + trusti.e.: disagree, dislike, disable, dishonest, dissatisfyUnhappy= un + happyi.e.: employment, unfinished, undoubted, unfair, uncomfortableirresponsibly = ir + responsible+ lyi.e.: irregular, irresistible, irresolvablePart 2 Ethics(道德规范；道德标准)(1). Without a code of ethics, life at work would turn into a free-for-all.Code 密码；法规；准则a code of ethics: 道德准则at work 在工作in work 有工作,在完成中,进行中out of work 失业free-for-all 混战(2) It is dangerous, for some competitors may blackmail persons who have something to hide, forcing them to reveal company secrets.Compete- Competitors-competitiveBlackmail: n. 勒索，敲诈；勒索所得之款vt. 勒索，敲诈i.e.:It‘s a clear case of blackmail!这显然是敲诈！He tried to use the scandal to blackmail me.他想利用这种丑闻敲诈我Reveal:显示；透露；揭示；展现i.e.: He had revealed who did the bad thing.Her laugh revealed her even teeth.These letters revealed him as an honest man.(3) Companies must keep a degree of privacy and secrecy. Therefore, it is considered taboo to discuss company affairs —even apparently routine —in public or with outsiders.Tabooi.e.: Age is a taboo when talking with American people.Routinen.例行公事；常规；无聊adj.常规的；例行的；乏味的i.e.: We often fall into the routine of coming home, turning on the TV or computer and doing things alone.Routine office jobs have no relish at all for mein public当众，公开地；公然i.e.: He embarrassed me in public.(4) Beware how you dispose of materials too.Beware vt. 注意，当心；提防i.e.:Beware what and to whom you speak.小心你说出的话和说话的对象。
文秘英语Unit 2
You: (那是我们的号码，但是这里是北京进出口公司。或 许你可以问问接线生。)
_Y_e_s_,_t_h_a_t_’s__o_u_r_n_u_m__b_e_r_, _b_u_t_t_h_is__is__B_e_i_ji_n_g_E__x_p_o_r_t _a_n_d____
_Im__p_o_r_t _C_o_m__p_a_n_y_._P__e_rh_a__p_s_y_o_u__s_h_o_u_l_d_c_a__ll_t_h_e_o_p__e_ra_t_o_r_. _ Caller: That’s a good idea. Thank you for your patience.
Return
Learning Objectives
After completing this unit, you will be able to: ☆ make and answer telephone calls; ☆ utilize telephone etiquette; ☆ write memos.
Dialogue 2 Listen to the dialogue, and fill in the blanks. George: Hello, George Speaking. Helen: Hello, George. This is Helen__re__tu_r_n_in__g_y_o_u_r__c_a_ll____. George:_T_h_a__n_k_s_f_o_r_c_a_l_li_n_g_b_a__c_k__. How are you? Helen: Fine. And you? George: Not too bad. _T_h_e__re_a__s_o_n_I_c_a__lle__d_y_o_u__is that we are having some problems with the electric installation（电气设备）. Helen: Really?__W_h__a_t _k_in_d__o_f_p_r_o_b_l_e_m_s___? George: To be honest, could you get somebody over to take a look at it?
秘书英语unit 2 Office Etiquette
• 1. Answer the telephone by the third ring — answer the telephone or make sure your answering machine will answer the call after the third or fourth ring. Do not let the telephone ring endlessly. Many of us say how we “hate” speaking into these answering machines, but at the same time we also hate not having the option of leaving a message.
Answer • Looking very quickly or not at all at a business card • 交换名片在英国不是非常重要，交换 过后仔细阅读名片上的内容也不是必 需的。
Test
• • • • • • 6 : Complete this sentence with the best answer. Giving gifts to visitors in British business is ... A. rarely done. B. always expected. C. best if you ask what the recipient（接受者）wants. D. always reciprocated（报答）.
Vocabulary • 1. occupy v. 占有，占据 • 2. be tied up 繁忙 • 3. on behalf of … 代表
Functional Language • 建议 • 问题关键词： • Shall we ….? • How about…? / What about …? • Let‟s …
文秘英语-unit-2PPT课件一等奖新名师优质课获奖比赛公开课
Etiquette
Etiquette is defined as the formal rules for polite behavior in society or in a particular group.
dining talking dressing hand shaking sitting in a car sending gifts ……
1. Seat arrangement
Basic principle: Our seating is based on respect, comfort and convenience.
1) Door 2) Wall 3) View 4) Platform
面门为上：倘若用餐时，有人面对正门而坐，有人 背对正门而坐，根据礼仪惯例则应以面对正门者为 上坐，以背对正门者为下座。
Do you know the appropriate addressing terms for different people?
A man ----Mr.
A woman--- Mrs.
Miss.
Ms.
Doctors
Judges Bishops
titles
professors
Senator----senator
• Don't clean up spills with your own napkin and don't touch items that have dropped on the floor. You can use your napkin to protect yourself from spills. Then, simply and politely ask your server to clean up and to bring you a replacement for the soiled napkin or dirty utensil.
文秘专业英语 unit 2
操练（掌握初步或基本能力）
1.Routine check-ups:
Partuseful expressions
任务型
学习法
交际法
1.Do the previewing for the teacher’s check-ups.
2.Pair work/group work/team work
8.A qualified secretary should be good at composing letters and assisting in preparing various reports.一名合格的秘书应该擅长拟写各种信件并协助准备各类报告｡
9.You may make a very clear index to all of your filing cabinets.你要为所有的档案柜做一个非常清晰的索引｡
一、教案头编号：
授课班级：
授课日期：
年月日
年月日
年月日
年月日
本次课标题：Unit 2 Knowing Your Office Work Part One & Part Two
教学目标
能力（技能）目标
知识目标
1. Understand the work of a secretary;
2. Discuss issues concerning executive secretaries;
5)Production Control, Material Control, Quality Inspection,Research,and Development Center生产控制部､物料控制部､质检部和研发中心
6)Marketing andSalesCenterand After-sales Service Center营销中心和售后客服中心
文秘英语教学课件：Unit Two Reception
Secretary English
regret [rɪ'gret] n./v. 遗憾，抱歉 available [ə'veɪləbl] a. 有用的，有空的 expose [ɪks'pəʊz] vt. 暴露，揭露 contact ['kɒntækt] vt. 接触，联系
Secretary English
Secretary English
Words and Expressions
announce [ə'naʊns] vt. 宣布，宣告 position [pə'zɪʃən] n.位置，职位 conversation [,kɒnvə'seɪʃən] n. 会话，交谈 willing ['wɪlɪŋ] a.乐意的，自愿的 alternative [ɔːl'tɜːnətɪv] a. 选择的，二中择一的
3. Which of the following statements is true according to the passage?
A. The secretary should let the visitor announce his name and title to the boss by himself.
D. The secretary should not force the visitor to talk if he seems unwilling to h
4. If the boss is not available, the secretary should tell the visitor some information except _____.
B. The secretary should let the visitor write down a message and mail it to the boss.
实用文秘英语unit-2
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故人无礼则不生，事无 礼则不成，国无礼则不宁。
——荀子
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II. Words & Expressions
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1. New Words & Expressions
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IV. Receiving Visitors
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Remember the following expressions
1. Senior representative 2. Sales & Marketing Services 3. Human resource manager 4. District Sales Manager 5. Digital Corporation 6. The general manager
2. If you don’t do them well, two results: 1) at best… 2) at worst…
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Para 2. Attitude
1. People like to deal with those who are _c_h_e_er_f_ul_, _p_o_si_ti_ve__and _co_n_f_id_e_n_t .
3) leaving _C_o_n_fi_d_en_t_i_al_c_o_r_re_s_p_o_n_d_e_nc_e_f_a_c_e_u_p_o_n__th_e_d_e_s_k__
2019年-秘书英语Unit2 Wishing you a bright future-PPT精选文档
2.1 Sprsking Module
Task Two Pair Work
For some companies, especially those with traditionally high turnover, it can be a major expense. If your profit per employee is less than $1500, it would be difficult to convince the shareholder that training is justified. Besides, we all know it is the responsibility of the school system to train people to be workers. And it is the worker’s responsibility to learn how to do a job so they can get hired.
Internal transfers or internal recruitment is good for motivation.
We also take seniority into consideration. I’ve been sent over to audit our branch in Britain.
2.1 Sprsking Module
Task Two Pair Work
A: But there is a measurable cost to that training, how do companies consider its value? B: The technology in the workplace is changing very rapidly and companies that can’t keep up will drop out of competition. Let me show you some issues and background facts. A survey by the Ontario Skills Development Office found 63% of the respondents planned to introduce new technology into the workplace that would require staff training. However, the American Society for Training and Development reports that less than $1500 per employee was spent for training in 2019. The largest part, 49% of that was spent for technical and professional training. Only 2% was spent for New Employee Orientation and 3% on quality, competition and business practices training. People have reasons not to do New Employee Training. You see, even at the less than $1500 per year for training an employee that was reported above, it is still a cost.
文秘英语第二讲
Unit 1 The Roles of a Secretary
• 此外，秘书必须要在工作中操作不同的 办公设备，例如计算机、传真机、扫描 仪和复印机。秘书要确保从办公室传达 出去的信息是正确的。
Unit 1 The Roles of a Secretary
• managerial adj. 经理的; 管理上的; 经营上的 Managerial means relating to the work of a manager. e.g. She was promoted into some kind of managerial job. 她被提拔去做某种管理工作。
Unit 1 The Roles of a Secretary
• dissemination n.散布; 传播 To disseminate information or knowledge means to distribute it so that it reaches many people or organizations. e.g. He promoted the dissemination of scientific ideas. 他推动了科学观念的传播。
• New words & expressions: • invaluable adj. 非常宝贵的; 极为有用的 If you describe
something as invaluable, you mean that it is extremely useful. e.g. I was able to gain invaluable experience over that year. 在那一年里我有幸获得了非常宝贵的经验。 • scanner n. (用来将图片或文件复制到电脑上的)扫描仪 A scanner is a piece of computer equipment that you use for copying a picture or document onto a computer. e.g. The card reader is compatible but the scanner is incompatible with my computer system. 这个读卡机与我 的电脑系统兼容，但扫描机不兼容。
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4. The Table Setting
15
Knives and forks
Dinner Fork Salad Fork Dinner Knife
Soup Spoon Dessert Spoon
Butter Knife
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Using the knives, forks and spoons • When you hold the knife or fork, you
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Dining Etiquette
1. Seat arrangement
Basic principle: Our seating is based on respect, comfort and convenience.
1) Door 2) Wall 3) View 4) Platform
5
面门为上：倘若用餐时，有人面对正门而坐，有人 背对正门而坐，依照礼仪惯例则应以面对正门者为 上坐，以背对正门者为下座。
2
Reading
Dining Etiquette
3
Dining Etiquette
1. seat arrangement 2. introduction 3. use of napkins 4. Table setting
5. Sequence of dishes 6. Table manners
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2. Introduction
Self-introduction
your name, capacity, place of work, nationality, your desire and honor to know him or her.
Introducing others to know each other to introduce a guest to a host, a man to a woman, the younger to the older, the junior to the senior and the unmarried lady to the married one unless the latter is very much the younger.
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Do you know the appropriate addressing terms for different people?
A man ----Mr.
A woman--- Mrs.
Miss.
Ms.
Doctors
Judges Bishops
titles
professors
Senator----senator
should relax your fingers.
• Never let the knife, fork or spoon touch the table after you started eating.
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Using the knives, forks and spoons
• When you take a break from eating, you simply put your knife and fork on the plate.
各桌同向：如果是宴会场所，各桌子上的主宾 位都要与主桌主位保持同一方向。
以远为上：当桌子纵向排列时，以距离宴会厅 正门的远近为准，距门越远，位次越高贵。
7
左低右高：当两人一同并排就座时，通常 以右为上座，以左为下座。 中座为尊：三人一同就餐时，居中坐者在 位次上要高于在其两侧就座之人。
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Chinese convention
9
Western convention
女
男
男
女
男
女主賓
女
主
人
男
主
人
男主賓
1
女
男
女
男
女
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宴请客人，一般主陪在面对房门的位置，副主陪 在主陪的对面，1号客人在主陪的右手，2号客人 在主陪的左手，3号客人在副主陪的右手，4号客 人在副主陪的左手，其他可以随意。
桌次地位的高低以距主桌位置的远近而定。以主人 的桌为基准，右高、左低，近高，远低。就座次的 高低而言，主要考虑以下几点：首先，以主人的座 位为中心，如果女主人参加时，则以主人和女主人 为基准，近高远低，右上左下，依次排列。其次， 通常要把主宾安排在最尊贵的位置，即主人的右手 位置，主宾夫人安排在女主人的右手位置。再次主 人方面的陪客要尽可能与客人相互交叉，便于交谈 交流，避免自己人坐在一起，冷落客人。如果碰上 外宾，翻译一般都安排在主宾右侧。
观景为佳：在一些高档餐厅用餐时，在其室内外往 往有优美的景致或高雅的演出，可供用餐者观赏， 此时应以观赏角度最佳处为上座。
临墙为好：在某些中低档餐厅用餐时，为了防止过 往侍者和食客的干扰，通常以靠墙之位为上座，靠时，应该 以靠讲台的餐桌为主桌，如果没有专用讲台，有 时候以背邻主要画幅的那张餐桌为主桌。
Unit 2
Etiquette
1
Etiquette is defined as the formal rules for polite behavior in society or in a particular group.
dining talking dressing hand shaking sitting in a car sending gifts ……
President----president (in office)
Mr.
(not ex-president)
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3. The use of napkins Signal of the beginning of the meal Catch food that fall on the lap Dab the corners of your lips Do not use napkins for nose, face or forehead keep the napkin invisible to others Leave during the meal---on the chair At the end of the meal—to the right of your plate, do not refold, wad up, twist, crumple