商务英语课堂笔记

2月23日第一课
Week 1 vocabulary
1.Client客户
2.Consumer消费者/用户
3.Consumerism消费主义
mercial adj.商业的/n.商业广告
5.Academic学术的/学院的
6.Rudimentary 基本的，初步的
7.Structure结构
anization组织
9.Franchise vt.给…以特许/n.特权，经销权
10.Franchisee 特许经营人
11.Franchisor 授予特许者
12.Pride 自豪/骄傲
13.Honour荣誉/光荣
14.Determination决心/果断
15.Loyalty忠诚/忠实
16.Honesty诚实
3月1日第二课
Topic: telephone manners
Vocabulary:
Appointment 约定、任命
Etiquette 礼节
Arrangement 组织
Politeness 礼貌
Courteous 有礼貌
Assistance 帮助
Embarrassing 使为难
Colleagues 同事
Acquaintance 熟悉
Associates 同事
phone manner
language difficulties
interpreter / interpretation
reception/receptionist
conversation/monologue/dialogue
二、商务电话中要注意的几个问题：
留下好的第一印象
1．主动打电话之前，应先做自我介绍
Hello. Good morning. Foton truck Beijing. This is ……
Good morning, Foton. This is …… How may I help you?
2．打电话时应该有礼貌，没有听清楚对方的话，可以说I beg your pardon?或Please speak
again.但不能说“what?”如果你听不清，想让对方说慢一点
Excuse me, I can’t understand
I beg your pardon, I can’t follow you
自己说慢点，让对方意识到自己说太快了
3. 打电话时，不能谈论私事。

不要抱怨自己的公司
4.电话实在说不清时，借助邮件
5.If we can’t understand, don’t say “WHAT”
Action:
分成两组，一组是中籍员工，一组是印籍员工，写下三个问题，两两对话；
3月9日第三课
Using the telephone
时间概念Time
Good morning 8:00am-12:00pm
Good afternoon 12:01pm-4:59pm
Good evening 5:00pm之后
Good night 晚安
接电话时用语(更为专业professional和礼貌courteous )：
Foton Motors, Good morning, this is XXX, how may I help you?
如果对方讲话听不清：you should regain your composure and be calm, that is a good phone manner.
你可以说：Excuse me, I can not understand you.
I beg your pardon?
Excuse me, can you speak slower? I can not catch you.
如果对方要找的人在，你可以说：
Please wait for a moment, I will put you through. /I will transfer you.
若果对方不在，最好的方式是说：
He/She is not available right now, would you like to leave a message?
He/she is not available now, I will ask him/her to call you back after he/she comes back.
E-mails
Header
Subject：KISS原则
To:主题直接相关人
Cc：间接相关人
3 月23日Lesson 4
1.Vocabulary
Impression n.印象impression of 有…样的印象；对…的印象impression on 对…的印象first impression 第一印象
viability n. 生存能力，可行性financial viability 财政活力；财务可行性economic viability 经济可行性，经济生存能力
commercial vehicle 商用车
private vehicle 私家车
urban adj. 城市的；住在都市的
suburban adj. 郊区的，城郊的；土气的；见闻不广的
rural adj. 农村的，乡下的；
cost efficiency成本效率/效益
culture n. 文化Culture consists of activities such as the arts and philosophy, which are considered to be important for the development of civilization and of people's minds.
Tradition n.传统A tradition is a custom or belief that has existed for a long time.
Pedestrian n. 行人；步行者adj. 徒步的；缺乏想像力的
注意Cloth / clothe / clothes 的发音问题
2.expressions
take sb. out 英式英语中表示go on a date 约会
take sb. out 美式英语中表示kill sb.
毛衣的多种表示法
英式英语pullover
澳大利亚英语jumper
美国英语sweater
3.Car culture
what has changed?
What’s better ?
What is worse?
It’s the revolution of mobility, make life more convenient, can protect us from the elements, create more jobs, yet it do harm to our environment and air quality, the oil price is soaring and more traffic jam/congestion, road toll is a common case.
3 月29日Lesson 5
Business English Lesson 5: Business Meeting
1.V ocabulary:
Etiquette: manner n. 礼节、礼仪
Conference：meeting n. 会议
Negotiation: n. 谈判、协商
Presentation: n. 描述、陈述
Overview：n. 综观、概述
Perspective n.观点、远景adj 透视的
Interpretation：explain n. 解释、说明
Conclusion：n. 结论、推论In conclusion 最后、总之
Forego：vt. 放弃，在….之前
Hindsight：Recall sth before you do it n. 后见之名
Projection：forecast /plan n. 投射、规划
Mismanagement：n. 管理不善
Misunderstanding：n. 误解、误会
Organization：n. 组织
Delegate：Representative or assign sb some task n.代表vt.委派…为代表
Agenda：Plan n. 议程
2.What should we wear for a business meeting?
(1)Dress correctly
Gentleman:dark color suit /tie/socks
Ladies: business suit/Knee length skirt/long pants/semi-formal clothes/mid-heels
(2)Put your phone on silent or turn it off during meeting
(3)Personal hygiene
4 月7日Lesson 6
1.词汇
Continuation n. 继续the continuation of something is the fact that it continues, instead of shopping.
Afterthought: no. 事后的思考(或想法)，回想，反省if you do or say something as an afterthought, you do or say it after something else as an addition, perhaps without careful thought.
Preparation n. 准备preparation is the process of getting something ready for use or for a particular purpose, or making arrangements for something.
Subsequent adj. 后来的，随后的you use subsequent to describe something that happened or existed after the time or event that has just been referred to.
Delegate vt. 委派…为代表n. 代表a delegate is a person who is chosen to vote or make decisions on behalf of a group of other people
Agenda n. 议程an agenda is a list of the items that have to be discussed at a meeting. Formality n. 手续；礼节if you say that an action or procedure is just a formality, you mean that it is done only because it is normally done, and that it will not have any real effect on the situation.
Image n. 影像；想象；肖像；偶像if you have an image of something or someone, you have a picture or idea of them in your mind.
Delay vi. 延期；耽搁vt. 延期；耽搁if you delay doing something, you do not do it immediately or at the planned or expected time, but you leave it until later.
Cancel vt. 取消；删去vi. 取消；相互抵销if you cancel something that has been arranged, you stop it from happening.
Postpone vt. 使…延期；把…放在次要地位；把…放在后面vi. 延缓，延迟；延缓发作if you postpone an event, you delay it or arrange for it to take place at a later time than was originally planned.
IELTS international English language test system 雅思
Abbreviation n. 缩写；缩写词an abbreviation is a short form of a word or phrase, made by leaving out some of the letters or by using only the first letter of each word.
ACEO: acting chief executive officer 代理首席执行官
VVTI: variable value timing injection正时可变气门控制系统
Configuration n. 配置；结构；外形a configuration is an arrangement of a group of things. DOHC: double over-head camshaft 双顶置凸轮轴
Torque n. 转矩，[力] 扭矩torque is a force that causes something to spin around a central point such as an axle.
Power n. 功率a technical specification of engine.
Cylinder head n. 缸盖the detachable metal casting that fits onto the top of a cylinder block. Lobes n. 凸角Valve overlap气门重叠
Personal hygiene 个人卫生: hygiene is the practice of keeping yourself and your surroundings clean, especially in order to prevent illness or the spread of diseases.
Symmetry n. 对称something that has symmetry is symmetrical in shape, design, or structure. Cordial adj. 热忱的，诚恳的；兴奋的cordial means friendly n. 补品；兴奋剂；甜香酒，甘露酒
2.商务会议注意事项
•Preparing for a Meeting 会议准备
•Opening a Meeting 会议开幕
•Following the Agenda遵从议程
•Closing a Meeting）结束会议
1)organize 组织
2)agenda 议程
3)delegate代表
4)dressing code 着装
5)handouts/ meeting materials 会议资料
6) hand shaking 握手
7) closing remark 结束用语。