E-mail+Templates

TWELVE E-MAIL TEMPLATES

1 – Apology for a Delay in a Project

2 – Request for Clarification of Information

3 – Invitation to a Business Event

4 – Declining an Invitation

5 – Canceling a Business Event

6 – Proposing a Time for a Meeting

7 – Postponing a Meeting

8 – Confirming a Meeting

9 – Canceling a Meeting

10 – Compliment about Customer Service

11 – Reply to Customer’s Thank You E-mail

12 – General Complaint

1 - Apology for a Delay in a Project

Sample One

Subject: [name of project] Delay

Dear [name]:

I'm writing to apologize for the delay in [description of project]. We had a problem with [description of problem]. We are currently working on the problem and expect to have it resolved by [date].

If you need further information, do not hesitate to contact me at [telephone number].

Once again, I apologize for the delay.

Sincerely,

[Signature]

Sample Two (Subject & Body)

Subject: Apologize/Sorry for the Overdue Delivery of [name of project]

Thank you for your e-mail reminder about the overdue delivery of [name of project]. Because of [reason of the delay] i.e. (an unusually heavy demand for these two products, we are temporarily out of stock,). But everything possible is being done to ensure that you receive delivery as soon as possible.

We apologize for the delay, and hope that it doesn’t inconvenience you too much. / We hope that we will be able to deliver [name of project]/solve the problem by [date].

2 – Request for Clarification of Information

Sample One

Dear [name]:

Thank you for the information about [topic]. It was extremely helpful. However, there was one point that I did not understand. I would appreciate it if you could explain [point that needs clarification].

Thank you. I look forward to hearing from you.

Regards,

[Signature]

Sample Two (Body)

Could I have any further information about [point that needs explanation]? I am particularly interested to know [point that needs clarification].

I would appreciate it very much if you would send me your reply by e-mail. Thank you for your time. I look forward to hearing from you soon.

3 – Invitation to a Business Event

Sample One

Dear [name],

As [title of executive] of [company name], I am delighted to invite you to [event name or description], to be held on [date] at [location].

This event is designed to [description of event purpose]. Here are some highlights of this important event:

[activity #1]

[activity #2]

For more details, please go to [Web page URL] or call [name] at [phone number].

I look forward to seeing you on [date of event]!

Kind regards,

[Signature]