酒店英语演讲稿

酒店英语演讲稿

篇一：酒店微笑服务_中文英文-演讲稿文档

酒店微笑服务

今天，您对顾客微笑了吗？

笑，人人都会。但是您在工作中生活中一样带着微笑吗？微笑着为顾客做些什么要让顾客感到你的心。微笑，他不花费什么，却可以创造许多你意想不到的结果。

微笑，是人的天性，是内心真诚的外露。它丰富了那些接受的人，而又不会使给予的人变的贫瘠，它在一刹那间产生，却给人留下永恒的记忆。它缩小了人和人心里的距离。

微笑是通往胜利的桥梁，是工作中一项投资最少，收益最大，事半功倍的方法。“希尔顿饭店服务员脸上的微笑永远是属于旅客的阳光。”在这条经营方针指引下，希尔顿饭店在不到90年的时间里从一家饭店扩展到210 多家，遍布世界五大洲的各大城市。

微笑是一种力量，它可以体现顾客至上,让宾客有种宾至如归的感觉。

微笑，是一种光，一种吸引，一种发动。它使陌生人感到亲切，使朋友感到安慰，使亲人感到愉悦，使自己充满信心。

假如生活里没有微笑，饭会馊，酒会酸，人与人之间将竖起厚厚的盾牌，而心灵无处搁置。因此，作为酒店员工的

我们更加应该牢记微笑，更好的为顾客服务。这样不但给酒店带来了很好的效益,同时也会给餐厅留下很好的广告效应,在很大程度上会为酒店带来许多的回头客。一流的产品要有

希望我们在以后的工作中能真正把微笑服务放在心中，并把它很好的运用到工作中！每天都要问自己：今天，您对顾客微笑了吗？

smiling service

Today, did you smile to the customers

Everyone can smile in the world. But do you always smile in your work and your life？ Do something with Smile for your customers make them feel your heart. Smiling, it doesn't cost anything, but you can get many unexpected results.

Smile, is from the person's nature, exposed your sincere in heart. It eiches those who receive, and it will not make the giver become poor, it produced in a flash, but give a person stay eternal memory. It makes distance closer between the people’s heart and heart Smile is the bridge to victory, is a least investment, but largest income , is the method of twice the result with half the effort.

“The smile on waiter’s face will always be the sun for the passengers in Hilton Hotel ” because of this business policy , in less than 90 years of time The Hilton Hotel extended to 210 hotels from only one at first, and it throughout the five continents of the world's.

Smile is a kind of strength, it can reflect the customer is supreme, let a guest feel at home.

Smile, it is a kind of light, a kind of attraction, a kind of engine. It makes the stranger feel warm, make friends feel comfort, make the family happy, make oneself are full of confidence.

If there is not smile in life, meals will be swill, tea will be bitter, the relationship between people will prick up thick shields, and the heart will be in no place. Therefore, as a hotel employee we should bear in mind that the smile, and make it better for customer service. And if so, not only do we bring the much more benefits to the hotel, and also will give advertising effect to the restaurant, at the same time,it will bring many repeat business for the hotel. The first-class products must have the first-class service ,

first-class service to have the first-class smile.

I hope we can service with truly smile in the later work, and use it well in our work! And everyday please ask yourself :’Today, did you smile to the customers

篇二：酒店英语大赛演讲稿

A wonderful trip with duoyuanjinjiang’s APP

迈克是一个美国人，在北京工作，到夏季了，他想到青岛旅行放松一下，最近工作太累了。他让秘书订好了机票后在上搜寻青岛酒店，在一个页上他发现有青岛多元锦江大饭店的APP，他下载到手机上，安装完成之后，就开始查阅起来。

打开主页面有，酒店360度实景地图，房间预订，餐饮预订，接送机服务，租车服务，康乐预约，黄岛旅游资源对接等。他打开酒店360度全景地图。从酒店入口到达大堂，通过电梯到达48层，来到了4817房间。他从手机上看到了唐岛湾的美丽海景。他切换到夜间，发现晚上的景色更为美丽。地图中陈列着房间设施：大浴缸，卫星电视，舒服的沙发和豪华大床。就像住进去了一样。他在APP上预订了这个房间。他继续跟着地图走，来到了53楼日餐厅，他走进和室，房间陈列的很有日本特色，他翻看了日餐厅的菜单和介绍，不过他还是喜欢吃中餐，他乘坐高速电梯来到了四楼，