商务英语写作教程chapter 1
商务英语写作经典案例详解
Part Two业务信函Chapter 1 资信调查函1. Consulting Letter 咨询函写作案例详解Dear Sir or Madam,The under-mentioned firm has recently asked if they could represent us in the marketing of our products in the United States as our sole agent:Delta Company, Ltd1258 Huston AvenueNew York,NY10051It will be greatly appreciated if you could provide us some information about the financial and business standing of the above firm. Any information you give will be treated in strict confidence.Look forward to your early reply.Sincerely yours,Thomas2. Survey the New Opener from the Bark 向银行查询新客户资信情况写作案例详解Dear Sir or Madam,We have received an order for US$80,000 worth of goods from Delta Co.Ltd,1258 Huston Avenue, New York, , who has given your bank for reference. Could you please tell us if they are good for this amount? Are they trustworthy and reliable? We shall be most grateful for any information you give.Any advice you give us will be kept strictly confidential. We are also pleased to perform a similar service for you should the opportunity come.A stamped and addressed envelope has been included for your reply. Thank you in advance. Sincerely yours,Thomas3. 向客户查询信用及经营情况 Inquiring New Customer’s Credit Information from Customers 写作案例详解Dear Mr. Smith:We have received an important order from Delta Co.Ltd,1258 Huston Avenue, New York, , who has given us your name for reference. We would be much obliged if you could give us some information concerning their business status.Any information you give will be highly appreciated and kept in strict confidence. We shall be pleased to do the same if you should need our services at this end.Yours SincerelyThomas4. 带附表的资信调查函 Credit Survey Letter with Attachment写作案例详解Dear Sir or Madam,We have received a sudden order from the Delta Company,Ltd,1258 Huston Avenue,New York,NY 10051,who gives us your name as a reference. We shall appreciate it if you will spend a couple of minutes informing us of your own experiences with the firm by answering the attached questionnaire and returning it to us in the enclosed envelope.Any information you may give us will be treated as strictly confidential.Thank you for your help.Very truly yours,Thomas(Attached Questionnaire)(1) How long have you been in business relations with the firm?year(s) month(s)(2) What credit limit have you placed on their account?USD(3) How promptly are terms met? (choose one of the following)Very promptly Fairly promptly Slowly(4) What amount is currently outstanding?USD5. 资信调查有利回函 Favorable Letter of Credit Information写作案例详解Dear Thomas,In reply to your inquiry of March 16th,the firm you inquired about enjoys the fullest respect and unquestionable confidence in the business world.They have always provided in-time delivery, moderate prices and superior quality. I am sure that if you open an account with them, you will find them most straightforward people. Personally, I should have no hesitation in according them a credit of US dollars. However, this is without obligation on my part.Hope this will help you in making a decision.Sincerely yours,6. 资信调查不利回函 Unfavorable Letter of Credit Information写作案例详解Dear Thomas,We have received your letter of August 8th,concerning the credit standing of Delta in New York. In the past three years, the company has experienced a serious difficulty in finance and delayed in executing their normal payment. It seems to us that the company’s difficulties are due to bad management and in particular to overtrading.Therefore, we would advise you to pay most careful attention to any business relations with them. However, this is our personal opinion and we wish you would make further inquiries on your part.Yours sincerely7. 表明无法提供确切意见而致歉写作案例详解Dear Thomas,We regret our inability to let you know any information concerning the firm in question in your letter of June 6.It is true that we had business with them several years ago,but the amount of business was not so large as to supply any responsible opinion on its business capability and credit standing. Please make further status inquiries from other inquiry agencies.Truly yours8. 请求老客户作为资信证人 Asking for Credit Information from Old Customers写作案例详解Dear Charlie,Thank you for your letter of August 2,telling us that the equipment you bought from us is running well.As you know,in our line of business,clients always shop around and look for references before they order. Would you please use your experience with us as a reference when our future clients call you?Thank you for your kind words in advance.Look forward to our future cooperation.Best,9. 要求对方提供资信资料 Asking for Credit Information写作案例详解Dear Mr.Bean,Thanks for your order and inquiry on August 1st. Our company has been dealing with electronic equipment for over 20 years. We are confident in offering what you need and providing you the best service.Since it is the first time we contact,we would be highly appreciated if you could supply either the usual trade references,or the name of a bank to which we may refer. We are also glad to provide you the same if needed.We sincerely hope this will be the beginning of a long and pleasant business cooperation. We shall do our best to make it so.Sincerely yours,Thomas10. 同意资信要求 Accepting the Consulting Requirement写作案例详解Dear ThomasThanks for your reply of August 2nd.Concerning your request,we refer you to Falcon Machine Tools Co.,Ltd.,Shanghai and The Chase Bank of New York,who will be pleased to give you the information about our financial standing and creditability of business.If there is any other information we can provide,we would be happy to do so.Sincerely yours,Chapter 2前期准备1. Business Survey业务调查写作案例详解Dear Sirs,We have learned from Smith and Company of Birmingham that you manufacture a range ofhigh-fashion handbags in a variety of leathers.We operate a quality retail business and although our sales volume is not large,we obtain high prices for our goods.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.Yours faithfully,2. Credit Information Letter咨询信写作案例详解Dear Mr.Jones:We understand from your information posted on that you are in the market for textiles.We would like to take this opportunity to introduce our company and products,with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing in the manufacture and export of textiles.We have enclosed our catalog,which introduces our company in detail and covers the main products we supply at present.You may also visit our online company introduction at which includes our latest product line.Should any of these items be of interest to you,please let us know.We will be happy to give you a quotation upon receipt of your detailed requirements.We look forward to receiving your enquiries soon.Sincerely,John Roberts3. Wishes for Relation Establishment表达建立业务关系的意愿写作案例详解Dear Thomas Murphy:Thank your for your letter of the 16th of this month.We shall be glad to enter into business relations with your company. In compliance with your request, we are sending you,under separate cover,our latest catalogue and price list covering our export range. Payment should be made by irrevocable and confirmed letter of credit. Should you wish to place an order,please telex or fax us.Yours sincerely,4. Accepting and Declining Business Relation Establishment接受/拒绝建立业务关系写作案例详解Dear Mr.Sutherland,We were very pleased to receive your letter of March 26 placing a large order with us. Before we can send the goods,we must ask you for the usual references,one from your bank and one from another firm from whom you have bought goods.We would be glad if you would let us have the names and addresses as soon as possible so that we may write to them.These references will,of course,be treated as private and confidential.We look forward to hearing from you again soon.Yours sincerelyJoe WilsonChapter 3建立商务关系1. Establishment of Business Relation建立商务关系写作案例详解Dear Sirs,A few days ago we had the opportunity to see a display of your products at the Chengdu International Trade Centre,and we were most impressed with their quality and low prices. We should like to offer you our services as a trading firm,and would mention that we have excellent connections in the trade and are fully experienced with the import business for this type of product.In addition,we operate our own advertising agency,and we can use the latest marketing procedures quite efficently.You can be sure of increasing your turnover considerably if you would allow us to promote sales of your products throughout China.We look forward to hearing from you.Sincerely yours,Liyun Liu2. Resume Relation with Old Customers与过去有贸易往来的公司恢复联系写作案例详解Dear Thomas Moore:We understand from our trade contacts that your company has reestablished itself in Beirut and is once again trading successfully in your region.We would like to extend our congratulations and offer our very best wishes for your continued success.Before the war in Lebanon,our companies were involved in a large volume of trade in our textiles.We see from our records that you were among our best long-term customers.We very much hope that we can resume our mutually beneficial relationship now that peace has returned to Lebanon.Since we last traded,our lines have changed beyond recognition.While they reflect current European taste in fabrics,some of our designs are specifically targeted at the Middle Eastern market.As an initial step,I enclose our illustrated catalogue for your perusal.Should you wish to receive samples for closer inspection,we will be very happy to forward them.We look forward to hearing from you. Yours sincerely,David Parker3. Seek for Business Partners寻求合作伙伴写作案例详解Dear Sirs,Shanghai’s rapidly developing manufacturer of Electric Home Products,“Shun Fa”offers you an ideal business opportunity.Years of research and development have earned our company a foremost position in electrical engineering in the East of China.A vast number of applicable patents have helped stimulate our development program over the past several years.Our main lines of products include:TV,portable computer,MP3,MP4,car radio,car stereo,medical instruments,electronic industrial instruments,etc.For information concerning our financial position,credit standing and tradereputations,please refer to the Bank of China,which we have engaged a business relationship with for several years.We are a medium-sized company but we are growing fast and we would like you to be a fort of our future!Shun Fa Electric Co.,Ltd.22 Zhong Yuan Road,Shanghai,ChinaWang HuiGeneral Manager4. Contact Letters between Importers and Exporters进口商与出口商/出口商与进口商的联络信写作案例详解Dear Sirs,Your firm has been recommended to us by John Morris&Co.,with whom we have done business for many years.We specialize in the exportation of Chinese chemicals and pharmaceuticals,which have enjoyed great popularity in world market.We enclose a copy of our catalogue for your reference and hope that you would contact us if any item is interesting to you.We hope you will give us an early reply.Yours faithfully,John EdisonChapter 4业务接触1. Asking for /Sending Samples or information索取/寄送样品或资料写作案例详解Gentleman:We are glad to note from your letter of the 1st March that you,as exporters of Chinese Cotton Piece Goods,are willing to establish direct business relations with us.This happens to coincide with our desire.At present,we are interested in Printing Shirting and shall be pleased if you will kindly send us by airmail catalogues,sample books,and all necessary information regarding Printed Shirting,so as to acquaint us with the material and workmanship of your supplies.Should your price be found competitive and delivery date acceptable,we intend to place a large order with you.Your early reply will be highly appreciated.Yours faithfully,David Parker2. Acting as Agents担任代理(请求,同意和拒绝)写作案例详解Dear Sirs,Thank you for your letter of 12 April proposing a sole agency for our office machines.Having examined our long and mutually beneficial collaboration,we would be very pleased to entrust you with the sole agency for Bahrain.From our records,we are pleased to note that you have two service engineers who took training courses at our Milan factory.The sole agency will naturally be contingent on your maintainingqualified after sales staff.We have drawn up a draft agreement that is enclosed.Please examine the detailed terms and conditions and let us know whether they meet with your approval.On a personal note,I must say that I am delighted that we are probably going to strengthen our relationship.I have very pleasant memories of my last visit to Bahrain when you entertained me so delightfully.I look forward to reciprocating on your next visit to Milan.Sincerely yours,(Signature)3. Requiring/ Agreeing Trial Sales要求/同意试销写作案例详解Dear Sirs,Some of our customers have recently expressed interest in your“Golden Deer”bicycles and enquired about their quality.Provided quality and price are satisfactory there are prospects of good sales here,but before placing an order we should be pleased if you would send us,on fourteen days' approval,a selection of men’s,women’s and children’s bicycles.Any of the items unsold at the end of the period,and which we decide not to keep as stock,would be returned at our expense.Yours faithfully,(signature)Chapter 5价格谈判1. Buyer’s Inquiry买方询盘写作案例详解Dear Sir or MadamWe learned from our common business partner JIAFU Ltd.that your company is one the major exporters of cashmere products in Australia.We are a leading dealer in high-quality textiles in mainland China and are very much interested in importing your goods especially men’s cashmere sweater.We would appreciate your sending us catalogues,sample books or even samples if possible.Please give us detailed information on CIF Dalian Prices,terms of payment and discount you would allow on purchases of quantities of no less than 10,000 pieces.We hope this will be a good start for a long and profitable business relation.Sincerely yours,Mr.Jim Li2. Seller’s Offer买方发盘写作案例详解Dear Mr.Li,We welcome your inquiry dated June 16th and thank you for your interest in our men’s cashmere sweater.In accordance with the instruction given in your last letter,we hereby enclose our illustrated catalogue and price list giving the details you asked for.Also by separate post,we are sending you some samples.We are confident that you would be satisfied with the design and quality. In reply to your inquiry,we take pleasure in making you an offer as follows,provided yourreply reaches us with 10 days from today:Commodity:Men’s Cashmere SweaterQuantity:10,000 piecesPrice:US$ 20 net per piece CIF DalianShipment:July 2008Payment:irrevocable L/C at sightOn considering the fact that this is our first transaction and the volume you ordered is not small,we would allow you a discount of 5%.We are expecting your early order.Yours faithfully,Ms Judy Jordan3. Buyer’s Counter Offer买方还盘写作案例详解Dear Ms Judy Jordan,We are in receipt of both your offer of June 19 and the catalogue and samples.While appreciating the special design and good quality of your products,we find your price is rather too high for Chinese market.We have to point out that Japan-made men’s cashmere sweater of this quality are available in our market,all of them are at prices about 15% below yours. Such being the case,we have to ask you to consider if you can make reduction in your price,say 15%.As we are ready to purchase many other cashmere products later this year,you may think it worth while to make a concession for a potential big client.We are anticipating your early reply.Sincerely yours,Mr.Jim Li4. Accepting the Offer接受发盘写作案例详解Dear Ms Judy Jordan,Thank you very much for your quotation for your men’s cashmere sweater along with the catalogue and samples.We found both the design and quality of your products meet our requirement and the prices you quoted are satisfactory.We also note that you will allow us a discount of 5% on an order of no less than 10,000 pieces.We therefore take pleasure of placing you the order as follows,which we commend to your immediate and best attention:Quantity Specification Catalogue No Prices10,000 pieces men’s cashmere sweaters XL M10 US$ 20 eachPlease note that as these goods are urgently required in our market,we should be obliged if you could dispatch the goods as soon as possible.If this first order proves satisfactory,we shall be happy to place further orders with you.Sincerely yours,Mr.Jim Li5. Declining the Offer拒绝发盘写作案例详解Dear Ms Judy Jordan,We acknowledge receipt of both your offer dated June 19 and the mailed catalogue and samples. In reply,we regret to inform you that our clients find your price much too rmation indicates that the said articles of similar quality made in other countries have been sold here at a level about 20% lower than that of yours.We do not deny that the design of your products is slightly better,but the difference in price should in no case be so big.Therefore,we have to order these articles from other companies if you are not able to reduce your price to US$ 15 each piece.Hope to have better opportunities to cooperate with your company.Sincerely yours,Mr.Jim Li6. Accepting the Counter Offer接受还盘写作案例详解Dear Mr.Jim Li,We want to say how pleased we were to receive your counter offer of June 23.Please note that it was in view of our long term business relationship that we made you such a favorable offer. We confirm supply of 10,000 pieces of men’s cashmere sweaters at the prices stated in your letter and will allow a 5% special discount on your order of 10,000 pieces or above.Our Sales Confirmation No.AB2C in two originals were airmailed to you.Please sign and return one copy of them for our file.It is understood that a letter of credit in our favor covering the said articles should be opened immediately.You may rest assured that we will effect shipment without delay on receipt of your letter of credit.We appreciate your cooperation and look forward to receiving from you further orders. Sincerely yours,Ms Judy Jordan7. Declining the Counter Offer拒绝还盘写作案例详解Dear Mr.Jim Li,Thank you very much for your letter dated June 23 and your appreciation of our products.Much as we would like to cooperate with you in expanding sales,we are regretful that we just cannot see our way clear to entertain your counter offer.Our cost of raw materials has risen sharply in the past three months,and it is impossible for us to reduce the price by 20% as you requested.Ours is the best price if you take the design and quality into consideration.As a matter of fact,we have received many orders from various sources including other Chinese customers at our level.If you see any chance to do better,please let us know.On account of a limited supply available at present,we would ask you to act quickly.We assure you that any further enquiries from you will receive our prompt attention.Sincerely yours,Ms Judy JordanChapter 6价格变动1. Discount折价优惠写作案例详解Dear Sirs,Thank you for your letter of April 18,2008.We now have great pleasure in sending you a copy of our pattern-book and a comprehensive export price-list.As you will be able to see from our sample-book,all the leather gloves we manufacture for export are of very high quality and are suitable for your purposes.We reduced costs by 5%.The prices quoted are very competitive.We feel sure that you will find that they compare very favorably with those quoted by other suppliers elsewhere in the world.We expect payment by L/C payable within 90 days of sight and will allow you a cash discount of 10% if you are able to make payment within 1 month of invoice date.We will be able to ship any order you place with us within 30 days of your firm order.We now look forward to hearing from you.Yours faithfully,J.Kistemaker,Manager2. Advice of Price Increase涨价通知写作案例详解Dear Mr.Smith,Thank you for your letter of October 10 for business copiers.We are now sending you our price-list and catalog of the newest types that are under production and we can supply at once from stock.We want to notice you that prices of copier parts and components have gone up steadily since the second half of the year.Though we have tried hard to keep our quotations down,we are afraid the margin for keeping on going like this will not long.Therefore,we suggest that you will let us have your order before further rises in costs,which will lead to a raise in prices very soon unavoidably.Sincerely yours,Cc:President King3. Sample for Price List价目表范例写作案例详解Company Shenzhen QuananTextile Co.,LTDDetailed Address No.187 Nanshan Street,ShenzhenPost Code 5180000ContactZhang XinJob title General ManagerTelephone No. 1Fax No. 0Mobile No.E-mail AddressReference No. 056Date In March,2008Place of origin ChinaArticle No K42Price $ 10 per set FOB Shenzhen FOBPort ShenzhenPayment Terms By irrevocable L/C,100%invoice valueMinimum Order Quantity 1000 setsSize 50cm×80cmSupply Ability: 100000 Piece/Pieces per MonthPackageIn woden casesBrand Name “Hua Sheng”table-clothTime of shipment In April,2008Shipping specifications Showing net and gross weights and dimensions of each package Chapter 7样品的订取与发送1. Order Sample订单样本写作案例详解Dear Mr.Randall,Subject: Order for 10,000 Pairs of Sheep Leather GlovesPlease dispatch to us 10,000 pairs of sheep leather gloves as per the terms started in your offer of March 29.Would you please take special care of the quality and the package of this order? The leather should be of the same quality as that used in the sample.We hope that you can pack each pair in an airtight polythene bag,a dozen pairs of gloves in a box and then 20 boxes to a strong seaworthy wooden case.We will order more if the first order with you proves to be satisfactory. We are enclosing our Purchase Confirmation No.2006-399 in duplicate for your signature.Please sign and return one copy for our file.Upon receipt of your confirmation,an L/C will be issued.Sincerely,Li MingImport Director2. Order Letter订购函写作案例详解Please send to the following items to be shipped by way express,and bill us.The order is contingent on receiving the terms of 2%-30 days:1 doz.linen handkerchiefs:$ 2.40 4 pair tan pigskin gloves:$ 12.00 2 doz.Assorted Orlon sport shirts:$ 72.00 5 pair assorted cotton socks:$ 2.00TOTAL:%88.40.3. Asking for/ Sending/ Declining Sending Samples索取/同意送付/拒绝送付样品Sample 1写作案例详解We are going to produce a trial piece of all wool suiting according to your sample cutting and written instructions.The sample piece is expected to be accomplished and sent to you by the end of next month.Sample 2写作案例详解As the quality of your woolen sample is not in the range of our current exports,we are prepared to arrange a special production.By our experience,slight changes in its composition arenecessary and will only make the goods superior in quality.We shall then show you the trial sample and see if it can be accepted as a quality standard for bulk shipment.Chapter 8订货1. Accepting the Order接受订单Sample 1写作案例详解Dear SirsWe want to say how pleased we were to receive your order of 15 April for Ladies' and Children’s Shoes.We confirm supply of 1,000 pairs of the shoes at the prices stated in your order No.888 and will allow a 5% special discount on your order worth $5,000 or above.Our Sales Confirmation No.BC510 in two originals were airmailed to you.Please sign and return on copy of them for our file.It is understood that a letter of credit in our favor covering the said shoes should be opened immediately.We wish to point out that stipulations in the relative L/C must strictly conform to the stated in our Sales Confirmation so as to avoid subsequent amendments.You may rest assured that we will effect shipment without delay on receipt of your letter of credit.We appreciate your cooperation and look forward to receiving from you further orders. Yours truly,Sample 2写作案例详解Dear Mr.Green:I really appreciate your order for 200 Gem-Con Plastique motorcycle tanks.These will be shipped at once.Thanks,too,for the check!Beginning in June,we’re offering a special discount on the Gem-Con line.In addition to the trade discount of 33.3 percent,we’re giving an extra discount of 5%. A lot of our customers are switching to the Plastique tank as a replacement for original metal equipment.They report hearty endorsements from participants in motorcross competition— that the tanks are very lightweight,but extremely tough.We predict you’ll have a similar endorsement!2. Declining the Order 拒绝订单写作案例详解Thank you for your letter of 20th May concerning your special request.From time to time,we do run special jobs,changing materials and colors for one particular order.But we have to consider many factors before we can accept the order.I have spoken to our production manager,and she has done the costing.I am sorry to report that even if we did the job for you at cost,it would come out well above the price you are willing to pay.I am checking with other manufacturers in the area who are working with the materials you want.They may be able to give you the quality you desire at a fair price.I will get back to you in a few days.We appreciate your business and I am glad you asked us about this job.The next time you have a special need,please ask again.We will try our best to do the job for you.If we cannot,we will attempt to find the best company that can.Sample 2写作案例详解Dear Sirs,Thank you for your order No.458 for tin plate sheets which we received today.We regret that,owing to a shortage of stocks we are unable to fill your order.Moreover,our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials.We will,however,contact you by telex once supply improves.In the meantime,please feel free to send us your specific enquires for other types of metal sheets.You can be assured of our best attention at all times.Yours faithfullyBrowExport Manager3. Pressing for Order催促下订单写作案例详解Dear Peter,Per conversation by phone few days ago,we know your visiting schedule for inspecting crust leather of“big world”.We’ve already checked this leather,couldn’t find loose grain problem as well as softness having been improved than before.We assure that we can finish and deliver this order according to the prescribed time.We hope that you will come to our company ASAP and appreciate very much your kindly corporation. Best regards.WilliamSample 2写作案例详解We understand that you are the agent for the White Tiger ties.We enclose our order for 1,000 dozens of the White Tiger ties.Please note that we need these goods rather urgently as Christmas is drawing near.If you could supply goods timely for seasons,we would make repeated orders,provided prices are reasonable.Payment for the enclosed order will be made on a draft at sight under our letter of credit opened in your favor on receipt of your confirmation that the goods are sent out,and can be delivered before December 1,2000.4. Confirming the order确认订单写作案例详解Mr.Grover Douglass,289 Kont BoulevardAugusta,SC,SC 28197Dear Mr.Douglass:Thank you for your June 4 order.Everything except the kitchen furniture is already on its way to your home. So that you may begin enjoying your new chairs and table immediately,would you please let me know whether you would like Set 400,which comes with an oval table,or Set 400-A,which comes with a rectangular table.In all other respects,the two sets are the same. It is a pleasure to have this opportunity to be at your service.We look forward to meeting your future needs for high-quality home and garden furniture.。
商务英语写作Unit 1 An Overview of Business Letter Writing[精]
related values in areas such as integrity, service, and safety to ensure that
there is
Concreteness
• Your writing should be vivid, specific and
definite rather than vague, general and abstract, especially when you are requiring a response, solving problems, making an offer or acceptance, etc.
• They have a
decided advantage in regard to freight charges
• Messrs. Smith and
Richardson have been informed that they would receive an answer in a few days.
shipment.
to 10 tea-sets in
shipment was found.
We/I attitude
You attitude
1. A large sale of our
products will make our company more profitable.
2. We are in need of fund
• This letter is to inform • Since you are our
商务英语Chapter1参考译文及答案
Chapter1Learning Aims学完本章,学生应能:1.对当今社会的商务信函的几种形式有所了解;2.了解商务信函基本的布局、格式、组成,以及写作原则;3.学会写信封;4.了解其他常见通信方式,如Skype和MSN。
Background Information在当今世界,商务通信的基本原则是尽可能以最简洁的方式交换信息,以便做好生意。
书面、口头、可视化和多媒体通信的所有目标,是传递明确和深思熟虑的信息。
了解如何在这种目标下撰写商业信函,是最重要的事情之一。
技术的发展,使得商业沟通因为传真、电子邮件和其他通信方法(如Skype和MSN),变得更容易,也迫使业务人员以更快、更清晰的方式进行沟通。
虽然今天电子邮件使用最为频繁,它们使商业书信变得更随意,但仍有需要我们撰写正式商业信函的场合。
这两者其实有许多共同的写作原则。
一旦学会了如何写正式的文书,你可以很容易地了解随意的文书。
譬如,其中一些共同原则是:(1)适当的称呼依旧是两种文书礼仪的不可或缺的一部分。
(2)了解如何撰写包括介绍、支持和结束段落的主体,可有助于有效地说明商业观点。
(3)使用沟通策略——从有说服力的短语到适当的措辞——帮助说服或安抚对方。
Letter 1Letter 3Letter 4ExercisesI. Make an envelope using the following information.II. Change the following information into English address format.1. Lin FangPresident of Beijing Metal234 East Lane, Beijing 100021China2. Room 301, Buliding 5, No.120, Huazhong Road, Shenzhen, Guangdong Prov., China3. No.8 Shihua RD, Suzhou Economic & Technical Development Zone, Jiangsu Province, China4. Room 204, Building No.102, East Taishan Residential Quarter, Baoyin County, Yangzhou City, Jiangsu ProvinceIII. Arrange the following information in proper form as they should be set out in the letter.IV. Write an e-mail with header.HeaderMessageV. Correct the mistakes in the following letter。
商务英语谈判Chapter One--2
Identify interests
Put yourself in the other person’s shoes.
Respect your counterparts as human beings and recognize their needs and interests underlying their positions.
Collaborative Negotiation
It involves people with diverse interests working together to achieve mutually satisfying outcomes.
Win/win negotiation Integrative bargaining Features of Collaborative Negotiation
Discuss problems before proposing a solution.
Direct discussion to the present and future, away from the difficulties of the past. Be concrete but flexible.
People tend to take extreme positions that are designed to counter their opponents’ positions. Defining a problem in terms of positions means that at least one party will “lose” the dispute.
Before brainstorming
(完整版)《商务英语函电教程》Unit1商务信函写作基础
➢ These are marked “Our ref:” and “Your ref:” to avoid confusion:
Your ref: AMD/IP
Our ref: WRL/QN
position:
They are often placed two lines below the letterhead.
15 PARKGTE ROAD, LONDON SW12 4NQ. U.K.
Reference
Include:
a file number, departmental code or the initials of the signer followed by that of the typist of the letter.
Letterhead Reference Dateline Inside Name and Address Salutation Subject Line Body Complimentary Close Signature
Letterhead
Letterhead includes the sender’s name, postal address, the company’s logo, telephone number, telex number, cable address and
Shanghai Huali Imp. & Exp. Co., Ltd
Room 606 Plaza Building,
Fax: 86-21-64253378
1302 Meilong Road, 200237
Tel: 86-21-64255578
Shanghai, People’s Republic of China E-mail:huali188@
商务英语写作教程chapter 1
– Example (1)
• Dear Sirs,
•Hale Waihona Puke Re: Women’s Blouses
– Example (2)
• Gentlemen:
•
Subj: Tin Foil Sheets
•
– Sometimes, the subject line can be underscored.
• 6. 事由行
• 2. Reference and Date
– In business correspondence, reference will be given by a firm to another. Reference may include a file number, departmental code, or the initials of the signer, followed by that of the typist of the letter. They are marked as “ Our Ref: *** ” and “ Your Ref:*** ” to avoid confusion.
• Example
– Attention: Export Department – Dear Sirs,
• 4. 经办人行
– 此行通常在信内地址和称呼之间,文字下面使用或 不使用划线均可。一般在正文上方的中央部位,如 果经办人行用全齐头式,则应位于左侧边缘。
• 5. Salutation – Salutation is placed two lines below the inside address. The salutation is “Gentlemen” if the letter is addressed to an organization, even if there is an attention line directing the letter to a particular individual within that organization. – In business correspondence, the most commonly used salutation forms are: • Dear Sirs, (British Style) • Gentlemen: (American Style) • Dear Sir, • Dear Madam: • Dear Mr. Brown:
商务英语Chapter 1 Written Communication
销售部主管 行业部经理 进口&出口部经理 人事部经理 财务部经理(常务审计师 会计师) 生产部经理
Business English Correspondence
Chapter One
by Sissi
Part one Questions for consideration
1. What is foreign trade letter? 2.What are the seven C’s principles? 3.What are the functions of business letter?
The function of business letters
To inform To persuade
To entertain
BUSSINESS CARD writing
The company’s name Card holder Position/ title The address of company Postal code Telephone number Fax number E-mail address
Additional Knowledge on Business Retailing The meaning of retailing GDP GNP
Classification of retailing 1
As the form of retailing (Store retailing): Plaza Discount store Trading center/ market Corporate chains Department store Supermarket Outlet Franchise
商务英语写作第一章
Overview
What are the functions of business writing? Business writing has three functions: to inform: to persuade to entertain
Page1,para2 page1
Overview
Page1-2
Example 1
Document
Claims adjustment 理赔 Job description 岗位责任说明
Description of document
Letter granting or denying customer request to be given credit for defective goods Description of qualifications and duties of each job. Used for performance appraisals 绩效考核, setting salaries 薪资设定, and for hiring
build goodwill
Overview
Criteria for effective business writing
A successful business message: (1) the receiver interprets the msg as the sender intended it. (2) it achieves the sender’s purposes.
6 C’s principles
Courtesy
treating people with respect and friendly human concern book Being very polite, even in asking the addressee to pay back the debts or refusing his demands, your letter still should be very mild and tactful. Being prompt in replying to the opposite part’s letter. The reply should usually be sent on the same day. If it is impossible for you to give a prompt reply in detail on the same day, you should write a short note to the client explaining why.
商务英语写作训练lesson1
attractive profile and effective description of products are quite helpful; to learn about the development and problems of the company, a business report is a reliable source; to remind someone of something important, leaving a memo for him or her is rather convenient, so on and so forth,all these activities are concerned with writing. Since no deal would be made without writing, it is necessary to be familiar with the essential elements ofeffective business writings.
×
Exit
沟通的形式
• Nonverbal communication • 1.Pictures • 2.Logo • 3.The size of office • 4.Facial expressions • 5.Eye contact • 6.Gestures • 7.Body language
×
商务英语写作 chapter 1[优质ppt]
Exercise II on page 16
• 11.. WYoeurwoirldler bweill pbeledaesliveedretdobydMelayiv1e6.r your order by May 16.
• 33.. YoIu awmill pbleegalasdetotkonoiwnfthoartmyoyuorureqtuheastt foIr cpaanymgernatnotf tryaoveulrexrpeeqnuseessits gfraonrtedp.ayment of t6r.aYovuerlleettxepreonf sMeasy.16 has been received.
1
Chapter
An Overview of Business Writing
Contents of this chapter I. Functions of Business Writing II. Six C’s—Criteria and Techniques for Effective Business Writing
1. To inform
Messages to inform are used to convey the vast amount of information needed to complete the day-to-day operations of the business.
The purpose is to have the receiver understand a body of information and concentrate on the logical presentation of the contents.
1
商务英语写作教程 Unit 1
their analytical skills and help them with their homework. ● Designed tests to chart their progress. ● Created interactive games to increase their understanding of math and grammar.
上看到了如下招聘信息。因此,Alice决定编写一份简历来申请该工作。
Hualin Limited Liability Company We are looking for an executive secretary. College degree and job experience required, perf. Please send resume to Ms. Wang, 23 Gao Street. We will arrange a job interview as soon as possible. Thank you.
除此以外,简历中还可以包含简历标题、求职目标、职涯摘要、职业 技能和个人成就。
1.1 Resume
撰写准备
1. 选择适合的简历类型 2. 查看简历格式、模板和案例 3. 决定简历中要写的内容 4. 定制个人简历 5. 检查简历 6. 修改简历 7. 咨询意见(如需要)
1.1 Resume
撰写格式
Key Holder Amy’s Boutique, Stanford, CA 2013-present ● Opened new specialty boutique ● Placed orders to restock merchandise and handled receiving of products ● Managed payroll, scheduling, reports, email, inventory, and maintained clientele book and records ● Integrated new register functions ● Conducted extensive work with visual standards and merchandising high-ticket items
商务英语写作课程第一章
Use correct titles and names
This is common courtesy(礼貌).
Be clear
purpose use of language
simple words and phrases simple paragraphs with the topic sentence at the beginning
关于本课程
目的:通过对本课程的学习能对英语商务信函、 商务报告、宣传材料、演示和合同的结构和写 作技巧有一定的掌握和了解,具备一定的商务 英语写作能力。 要求:对商务信函的基本知识有一定了解,掌 握常用商务信函的格式规范和各种商务信函中 的常用词汇,能够运用一定的模式写作英语商 务信函、商务报告、宣传材料、演示和合同等, 对商务信函写作水平有一定的提高。
Business Writing
商务写作不同于学术写作 Business Writing is about communicating a message with colleagues,customers, and partners and so on.(English is the lingua franca in the
Writing as a product
This approach to writing sees text types as useful model on which to proceed. Many types of business writing are similar.
re-invent the wheel (waste time)
Use pictures,diagrams, lists and examples Use headings 标题
商务英语写作Unit 1 An Overview of Business Letter Writing
Complicated/general vs Simple/concrete
Interrogate Subsequent ቤተ መጻሕፍቲ ባይዱo With regard to Institute Be kind enough Under date of Soon A large volume Contact you
4. Please indicate your
choice of color…
Correctness
• Correct grammar, punctuation and spelling
are basic requirements for business writing, In addition, correctness means choosing the correct level of language, and using accurate information and data.
a boss
✓Positive
Informal or rude Be superior Use implicit words Accuse readers Use demanding tones Negative
Compare the following:
• This letter is to inform • Since you are our
you of an important
regular customer, we
change in our policy
are writing to let you
concerning insurance know about our
• We’ve received your
现代商务英语综合教程第一册Chapter 1
Unit 1 Business IntroductionBackground caseWarm-up questions1.What accounts for Donald Trump’s business success?2.What can business bring about?3.Please illustrate “attitude is sometimes everything” with Donald Trump’s case.Background InformationDonald J. Trump is a graduate of the Wharton School of Finance and started his business career in an office he shared with his father. In August of 2006, Mr. Trump was voted by BusinessWeek magazine as “the world’s most competitive businessperson.”In New York City, the Trump signature is synonymous with the most prestigious of addresses, among them the world-renowned Fifth Avenue skyscraper, Trump Tower, the Trump International Hotel & Tower, voted the best U.S. Hotel by Conde Nast Traveler, Trump World Tower at the United Nations Plaza, 40 Wall Street, and Trump Park Avenue.In a departure from his real estate acquisitions, Mr. Trump and the NBC Television Network are partners in the ownership and broadcast rights for the three largest beauty competitions in the world: the Miss Universe, Miss USA and Miss Teen USA Pageants. He is also the star and executive producer of the hit television series, “The Apprentice,” which has received national and worldwide attention. In the summer of 2004, his radio program on Clear Channel made its debut and broke all syndication records.Mr. Trump has authored seven books, all of which became bestsellers. Trump Magazine was launched in 2004, Trump University Online in 2005, and the Donald J. Trump licensing program. In 2006, , an online travel agency, made its debut, as did Trump Productions in Los Angeles.Eleven Questions With Donald Trump1.Question: If you, Bill Gates, Steve Jobs, Herb Kelleher and Larry Ellison got maroonedon a desert island, who would end up running the place and who would end up as dinner?Answer: We would find a way to order in and have a productive meeting at the same time.2.Question: How long would Larry and Sergei, the co-founders of Google, last on yourshow?Answer: That would depend on whether they were good team players and if they had an original idea or two.3.Question: Would you fire your son or daughter?Answer: Yes, if they deserved it, but fortunately they are well prepared for their positions, so I doubt they would ever merit being fired.4.Question: What do you do to chill out?Answer: Playing golf provides me with my version of chilling out, plus I develop golfc ourses, so it’s a productive way to spend my chill time.5.Question: At the end of our life, what do you want to be remembered for?Answer: As a builder who has enhanced the cities and communities where I have built and/or developed.6.Question: What’s the difference between the Donald Trump on “The Apprentice” and theDonald Trump in every day business meetings?Answer: Business meetings are more about negotiation skills whereas “The Apprentice”falls into the job interview or audition category. I have business meetings with people who are looking to do business, not people who are looking for a job. My attitude on “The Apprentice” is as an employer looking at possible future employees. I don’t look to mold any of my business associates.7.Question: If you could apprentice with anyone in history, who would it be?Answer: My father was a great mentor. He’d be hard to replace.8.Question: Not many people make billions, lose billions, and then make billions all overagain. How did you pull this off?Answer: To me it was a blip, not a catastrophe. I knew I was destined to succeed, and I kept focused on that belief. I’m very tenacious...and I don’t give up.9.Question: If you graduated from Wharton in 2006 instead of in the 1960s, what industrywould you go into?Answer: Real estate. I love it and it still exists as a career and as a viable passion.10.Question: What do you think of two guys in a garage showing amateur videos selling outfor $1.7 billion?Answer: I’d say they had a great idea—my hat’s off to them.11.Question: TV is TV, real life is real life: What’s the most important real-life advice youcan give to an entrepreneur?Answer: You have to love what you do. Without passion, great success is hard to come by. An entrepreneur will have tough times if he or she isn’t passionate about what they’re doing. People who love what they’re doing don’t give up. It’s never even a consideration. It’s a pretty simple formula.New words: 1. subsequent, 2. boom, 3. anonymous, 4. domination, 5. preoccupation, 6. ethos, 7. pervade, 8. cede, 9. obsessive, 10. frugality1.subsequent= adj. following in time or order; succeeding●Subsequent events proved me wrong. 后来发生的事证明我错了。
商务英语写作新版第章_chapter_1
To influence/persuade
In addition to providing information, a business messages must also influence the reader’s attitudes and actions.
外语教学与研究出版社
Business communication is a process of exchanging information and ideas in a business setting.
Can you name some ways to communicate people in a business setting?
外语教学与研究出版社 20
4.
Courtesy
2) Taking
a positive tone
use positive words and expressions instead of negative words and expressions Compare: The office is closed after 4. (NG) The office is open until 4. We cannot have these figures for you before next week. (NG) We will have these figures for you next week.
Welcome to my class
外语教学与研究出版社
1
BUSINESS ENGLISH WRITING
外语教学与研究出版社
2
Chapter 1 An Overview of Business Writing
国际商务英语写作Chapter 1基础写作
基础写作(11)
英语中的某些标点符号为汉语所没有。例 如:
(1) 撇号 (’) (Apostrophe) (2) 连字号(-) (Hyphen) (3) 斜线号(/) (Virend
第一章 基础写作
基础写作(1)
“基础写作”指的是普通英语(General English)的 写作。从句子写作到段落写作以及写作中的标 点符号处理。
英语写作能体现写作者的英语功底;商务英语 写作同时能体现写作者的商务知识功底和商务 英语写作功底。
要提高英语写作必须大量阅读英语国家的文献, 掌握地道的英语语言材料,牢记于心,写作时 才能运用自如。
基础写作(8)
斜杠 (/) (Virgule or Slash) 斜杠主要起分割作用,其具体用法如下:
(1) 用以替换“每”字:Price / share (price per share); Cost / employee (cost per employee)
(2) 用以分隔并列词语:The route will be Shanghai / Paris / London / Cambridge.
基础写作(5)
句号(.) (Full stop; Period) : 句号的功能非常多,尤其在商业联系中。 以下几种情况需要使用句号。
(1)句号用作小数点置于美元与美分之间。 例如: This kind of bike sells at $79.99 in the supermarket.
基础写作(6)
An experienced negotiator wrote, “… in short, negotiation is the process by which two or more parties with different needs and goals work to find a mutually acceptable solution to an issue.”
商务英语写作-chapter-1
1. To inform
Messages to inform are used to convey the vast amount of information needed to complete the day-to-day operations of the business.
The purpose is to have the receiver understand a body of information and concentrate on the logical presentation of the contents.
1
Chapter
An Overview of Business Writing
1. Courtesy
Taking a positive tone c. Use passive voice to convey negative ideas
— Suburo did not proofread this proposal carefully.
胡英坤车丽娟外语教学与研究出版社chapter1anoverviewofbusinesswriting商务写作概述anoverviewofbusinesswritingchapter1everybusinessmessageisdesignedtoachieveaspecificbusinessobjective
1
Chapter
An Overview of Business Writing
II. Six C’s—Criteria and Techniques for Effective Business Writing
1. Courtesy 2. Correctness 3. Conciseness 4. Clarity 5. Concreteness 6. Completeness
商务英语写作第一章
2. Writing Principles of business Letters
5) Clarity 清楚
Short familiar words and simple short sentences are better for this purpose.
商务英语写作
___Chapter one An overview of business writing
课程简介
本课程是国际商务从业人员必备的 核心业务课程之一。通过介绍公司商务 活动中各种英文业务函件的写作格式和 内容,使学生在相对真实的商务环境中 提高英语水平。熟练掌握商务活动中常 用的基本术语及表达技能,培养和提高 业务工作能力.
1. Why the ability to write is a business asset? A great deal of business is transacted in writing. Effective business writers can use their skill to help increase their company’s sales and profits . Proficiency in writing gives the person in business a personal advantage.
小案例:入乡随俗
在去米兰的飞机上,他与邻座的日本商人 开始交谈。他把名片扔在对方的托盘上,当他 们告别时,他与对方热情握手并抓住了对方的 右臂。后来,在他与一位意大利包装设计公司 的所有与会者见面的时候,哈里先生穿着他舒 适的条形灯心绒运动外衣、 卡其布裤子和帆布 鞋。人人都知道意大利人是逗趣和放松的人, 不是吗? 错了,六个月过去了,统一联合公司除了 收到一堆帐单以外,在这次旅行中未获任何成 果。在欧洲,没有人对哈里着迷。
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– : Export Department – Dear Sirs,
• 4. 经办人行
– 此行通常在信内地址和称呼之间,文字下面使用或 不使用划线均可。一般在正文上方的中央部位,如 果经办人行用全齐头式,则应位于左侧边缘。
• 5. Salutation – Salutation is placed two lines below the inside address. The salutation is “Gentlemen” if the letter is addressed to an organization, even if there is an attention line directing the letter to a particular individual within that organization. – In business correspondence, the most commonly used salutation forms are: • Dear Sirs, (British Style) • Gentlemen: (American Style) • Dear Sir, • Dear Madam: • Dear Mr. Brown:
– (11)
Enclosure
– (12) Carbon Copy
– (13) Postscript
Ⅴ. The Ways of Using the Writing Parts and Their Standardized Designs
• 1.
Letterhead
Ⅴ. The Ways of Using the Writing Parts and Their Standardized Designs
Ⅱ. The Keys of Learning Good Business English
• In order to learn good business English only equipping yourselves with business knowledge is not practicable.
• 8. Complimentary Close – Complimentary Close is used to provide the letter a courteous ending. The correct position for complimentary close is two spaces below the body of the letter to the right side of the page, in line with the date block at the top.
Ⅰ. The Aim of Learning International Business English
• In order to do excellent international trading work it is necessary to keep good communications with others for offering a perfect understanding between each other. After getting necessary, correct and prompt information the business men can come into contact with their partners involved and make their business concluded. Business men should be keen on promoting mutually beneficial business arrangements and on making quick and correct reactions to the business information.
– Example (1)
• Dear Sirs,
•
Re: Women’s Blouses
– Example (2)
• Gentlemen:
•
Subj: Tin Foil Sheets
•
– Sometimes, the subject line can be underscored.
• 6. 事由行
Chapter 1 Parts and Formats of Busniess Letters 商务书信写作组成部分 及其格式
• Learning Objectives:
– Understand the structure of a business letter.
– Know the importance of standardizing the business letter writing.
– (5)
Salutation
– (6)
Subject Line
– (7)
Body
• ① Opening or Introduction; ② Details; ③ Response or Action; ④ Close
– (8)
Complimentary Close
– (9)
Signature
– (10) Initials
• Example (1)
– Your Ref: JVD/ZH – Our Ref: WDC/LF
• Example (2)
– Our Ref: SEL/SY – Your Ref: No. 145/170
• 3. Inside Address
– Generally, the inside address should include the receiver’s name and title, company name, street address, city, state (province), post-code, and country (if necessary). They are typed at the upper left-hand margin of the sheet, starting two to three lines below the last line of the letterhead.
Ⅲ. Structure of Business
Letters
• There are 13 parts of the Business Letter as
follows:
– (1)
Letterhead
– (2)
Reference and Date
– (3)
Inside Address
– (4)
Attention Line
• 4. Attention Line
– Attention line is used when the writer of a letter addressed to an institution or an organization wishes to direct the letter to a specific individual or specific department. It is generally placed between the inside address and the salutation, underscored or not underscored and is centered over the body of the letter. If it is used in the full block format, it will be typed at the left-hand margin.
– Learn the designing of an elegant letterhead, a standardized inside address and a perfect letter body.
– Master the correct arrangement of various parts of a letter.
– 事由行实际上是一封信的中心思想,位于称呼和正文之间。如果 信是全齐头式,事由行就放在左侧边缘;在其他格式中,则位于 正中。为了引起收信人的注意,通常在其下加下划线,在前面写 “Re:”或“Subj:”。
– 如例(1)和例(2)。
• 7. Body – This part is the most important one in business correspondence. The body of the letter generally consists of four essential parts. • (1) Opening(or Introduction) • (2) Details • (3) Response (or Action) • (4) Close
• The solid English foundation and certain ability of translating from English into Chinese and from Chinese into English are both required.
• Therefore, it is necessary for the readers to remember the words, phrases and sentence patterns in foreign trade from the early beginning of Chapter 1. Write them down in your notebook, put it in your pocket and take it along with you anywhere in order to recite the words, phrases and sentence patterns at anytime when you are free. When you use your business English in your letter writing, don’t create the words, phrases and sentences by yourselves, try your best just to imitate and to follow the good English usage. As you know, your skill comes from practices and your successes arrive only when your conditions are ripe.