酒店餐饮日常英语会1
酒店餐饮英语培训(中英文)
Food & Beverage Courtesy Standards Generic Sentences inEnglishList of Contents目录表 1 RECEIVING RESERVATIONS接受预订2 GREETING THE GUEST问候(招呼)客人3 ASKING THE GUEST TO WAIT请求客人等候4 THE TABLE IS UNSUITABLE餐台不合适5 A RESERVED TABLE HAS BEEN GIVEN AWAY订好的台给别人用了6 PRESENTING THE MENU递送餐单(餐牌)7 TAKING THE GUEST ORDERSPECIFIC ITEMS为客人写单特别项目8 SPECIAL DIETARY NEEDS对食物的特殊要求9 A DISH/ ITEM IS UNAVAILABLE无法提供某种食物(食品)(菜肴)10 RECOMMENDING DISHES向客人推介某种食物(菜肴)11 RECOMMENDING DRINKS向客人推介饮品12 GIVING CONTINUAL ATTENTION给予持续的关怀13 INTERRUPTING THE GUEST打断客人14 OOPS ! - SPILLAGE糟糕!-弄洒了15 HANDLING COMPLAINTS打理投诉16 OFFERING DESSERTS主动推介甜品17 THE HELPING IS TOO SMALL份量太少了18 THE WRONG MEAL!出错餐了!19 PRESENTING THE BILL送上帐单20 THE BILL IS ADDED UP WRONG帐单加错了21 THE GUEST WAS NOT SATISFIED WITH THE MEAL客人对所用的餐不满意22 THE GUEST WAS SATISFIED WITH THE MEAL客人对所用的餐感到满意23 FAREWELLING THE GUEST与客人道别RECEIVING RESERVATIONS接受预订Good morning/ good afternoon/ good evening, (+ restaurant name), (+your name) speaking, may I help you?早上好(下午好)(晚上好)(您好),(+餐厅名),我是某某,有什么我可以帮到您的吗?Would you like to reserve a table?您想订位是吗?For how many persons would you like to reserve the table?请问您是几位过来呢?May I know how many persons are coming?请问您是订几位的台呢?May I know under whose name should I take the reservation?请问订台用贵姓订呢?May I have your name please, Sir/ Madam?先生(小姐),请问您贵姓?May I have the spelling please?请问是哪个(+姓氏)呢?What time would you like to arrive, Mr./ Ms/ Mrs...?(某)先生(小姐),请问您什么时间到(过来)呢?What time is it, Mr./ Ms/Mrs...?(某)先生(小姐),请问是几点要呢?I am sorry, Mr./ Ms/ Mrs..., the restaurant closes at ...(+time). Would it be possible for you to arrive at... (+time)?对不起,(某)先生(小姐),我们餐厅(+时间)关门。
酒店英语1
大众菜肴 人气美食
北方菜 家庭风味 蔬菜 酸甜苦辣咸 绿茶 祝您用餐愉快!
1. Are you ready to order? 你们准备点菜了吗? 2. That is called “shui zhu yu”. It is fish slices in spicy soup. 这道菜叫作“水煮鱼”。就是香辣汤煮鱼片。 3. Stir-fried green beans are called “si ji dou”. That dish is very popular. “四季豆”,就是炒青豆。这道菜很多人点。 4. I can also recommend a stir-fried tofu dish called “jia chang dou fu”. It’s a home-style tofu dish with some vegetables. 我还可以给您推荐一道“家常豆腐”。这是一道由豆 腐和其他蔬菜一起烧的家常菜。
中餐 西餐 鱼肉
4.pork
5.beef 6.chicken 7.mutton 8.bean 9.tofu 10.rice
猪肉
牛肉 鸡肉 羊肉 豆 豆腐 米饭
11.noodles
12.fish slices 13.spicy soup
面条
鱼片 辣汤
14.knife 15.fork 16.chopsticks
Chapter 3 Taking Orders and Serving Food 点餐与上菜 Unitபைடு நூலகம்1 Taking Chinese Food Orders: Recommending Chinese Dishes 中餐点餐服务
1.Chinese Food 2.Western Food 3.fish
酒店餐厅常用英语口语
酒店餐厅常用英语口语1.酒店餐厅常用英语口语1.Room Service,may help you?送餐服务,有什么可以帮您?2.Would you please bring me some breakfast?请为我送来一份早餐,好吗?3.At what time would you like your breakfast?您希望什么时候把您的早餐送来?4.A Continental breakfast or American breakfast?是要欧式早餐还是美式早餐?5.With coffee or tea?需要咖啡还是茶?6.For how many people,please?请问要几个人的送餐?7.I will bring it up right away. 我马上把它送上来。
8.Good morning,here is the Continental breakfast you ordered.早上好,这是您点的欧式早餐。
9.Would you like to have something else besides the Continental breakfast?除了欧式早餐,你还想要点别的吗?10.Would you please sign the bill?请您在帐单上签名好吗?11.Thank you,enjoy your breakfast please,good-bye. 谢谢,请慢用,再见。
12.It won’t take long to prepare for your breakfast. 您的早餐不会用太长时间准备。
2.酒店餐厅常用英语口语1.Good afternoon,sir. Welcome to the International Hotel. 下午好,先生,欢迎光临国际大酒店。
2.How many pieces of luggage do you have?请问您一共有几件行李?3.I’ll show you to the Reception Desk. This way,please. 我带您到接待台,这边请。
酒店餐饮基本英语培训
十二、结帐 1、This is your bill, thank you very much. 2、Sign your name and room number, please. 3、Would you like one check or separate? 4、Here’s your change.
五、上饮品 Excuse me, sir/madam, here is your …..
六、点菜 1、May I take your order now? sir/madam. 2、How would you like steak/Lamb chop? How about your steak? 一二成 Rare 三四成 medium rare 五成 medium 七八成 medium well 全熟 well done
三、递菜单、酒水单 This is our menu and drink list ,sir/madam.
四、问饮品 1、Excuse me, sir/madam, would you like something to drinke? 2、we have ……..which one would you like?
七、重复点单 Excuse me, sir/madam, you ordered … Would you like anything else?
八、服务面包 What kind of bread would you like? soft bread/hard bread…。
九、上菜 Here is your soup/salad/steak…… enjoy your meal, please。
西兰花 broccoli
蔬 菜
胡萝卜 carrot
餐饮部日常英语培
A Table becomes vacant 有一张空桌时…… S: We have a table available for you now, sir. This way, please. We’re very sorry to have kept you waiting. 先生,现在有空位了。这边请。非常抱歉让您等 候。 G:Fine. 很好。
活用例句
Could you wait a moment for vacant table, please? 请等一下空位好吗? We would seat you at soon. 我们会很快安排您入座。 Could you wait a little longer, please? 请多等一会好吗? We’re very sorry to have kept you waiting, sir. 先生,抱歉让您久等了。
餐饮服务英语培训
深航锦江国际酒店
Showing the Guest to the Table
引导客人入席
Dialogue 对话
S: Good morning,sir. Welcome to Sun Sun Café. 先生,早上好,欢迎光临深申咖啡厅。 G: Good morning. 早上好。 S: How many persons of you, please? 请问你们几位? G: A table for four, please. 四位。
Handling Reservation
接受客人预定
Dialogue 对话
Good afternoon, Jin Yuan Restaurant, may I help you? 下午好,锦园餐厅,我能为您服务吗? G: Good afternoon, I want to book a table for four at 7:30(pm) this evening. 下午好,我想预定一张4位的桌子,今天晚上7.30到。 S: Fine, sir. May I have your name please? 好的,先生,请告诉我您的名字好吗? G: Brown, b-r-o-w-n. 布朗。
[VIP专享]酒店餐饮日常英语会1
酒店餐饮日常英语会话1、可口可乐Coca cola2、矿泉水Mineral water3、橘子汁orange Squash4、啤酒Beer5、香槟酒Champagne6、葡萄酒Port7、威士忌Whisky8、白兰地Brandy9、伏特加Vodka10、味美思Vermouth11、冰淇淋Ice cream12、苹果Apple13、梨Pear14、桃Peach15、香蕉Banana16、橘子Oragne17、西瓜Watermelon18、哈密瓜Harmi Melon19、白兰瓜Lanchou melon20、葡萄Grape21、荔枝Lichee22、菠萝Pineapple23、面包Bread24、巧克力Chocolate25、蛋糕Cake26、咖啡Coffee27、红茶Black tea28、口布A mouth Cloth29、香烟Cigarette30、火柴Match31、手纸Toilet paper32、盘子Plate33、叉子Fork34、勺子Spoon35、汤勺Soup Spoon36、牙签Toothpick37、筷子Chopsticks38、茶杯Cup39、开水Hot water40、凉开水Cold water41、甜Sweet42、酸Sour43、咸Salty44、辣Hot45、苦Bitter46、糖Sugar47、味精Monosodium Glutamate48、咖喱粉Curry Powder49、辣椒粉Chilli powder50、胡椒粉Black Pepper52、砂糖Powdered sugar53、香肠Sausage54、服务员(男性)Waiter55、您好Hi!56、您好!Hello!57、您好吗?How do you do?58、先生(女士),早上好。
Good morning, Sir(Ladies)59、先生们(女士们),下午好!Good afternoon,Ladies and Gentlemen60、先生们(女士们),晚上好!Good evening, Ladies and Gentlemen.61、您好,欢迎你们(女士们、先生们)到我们俱乐部Hello!Wolcome to our club.62、这里是接待处,可以为您效劳吗?Here’s the reception. What can I do for you?63、您早!How do you do!64、早上好!Good morning!65、下午好!Good afternoon!66、明天见!See you tommorow!67、欢迎您!You are welcome68、见到您很高兴!I’m very glad to meet you69、请这边走!This way, please70、请里边坐!Come in and sit down please71、请您休息一下!Take a rest, please72、请饮用一杯茶。
酒店英语常用会话
酒店英语常用会话·前厅和客房部用语1、Have you a reservation? 您预定过了吗?2、May I know your name and room number? 您能告诉我您的名字与房间号吗?3、Here is your room key. 给您房间钥匙。
4、Please pay at the cashier’s desk over there. 请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗? May I take them for you? 我来帮您拿好吗?6、Housekeeping, may I e in? 客房服务员,我可以进来吗?7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you. 我希望没有打扰您。
9、One moment, madam. I’ll bring them to you right away. 等一会儿,夫人。
我马上送来。
10、I’ll send for an electrician( doctor...) 我给您请电工〔大夫……〕。
餐饮部:11、Sit down, please. Here is the menu. 请坐,给您菜单,先生。
May I take your order, sir? 您要点菜吗?12、What would you like to have, coffee or tea? 您要喝咖啡还是茶?13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗?14、Service hours are: 〔餐厅〕供给时间是:7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。
餐饮服务行业英语日常对话和翻译
餐饮服务行业英语日常对话和翻译1. 顾客点餐Customer: Hi, I’d like to order something to eat. Waiter: Sure, what would you like to have today? Customer: Can I have a hamburger with fries, please? Waiter: Of course. Would youlike cheese on your burger? Customer: Yes, please. And a glassof water, too.2. 确认订单Waiter: So, that’s a hamburger with cheese, fries, and a glass of water. Is that correct? Customer: Yes, that’s right.3. 送餐Waiter: Here is your order, enjoy your meal! Customer: Thank you.4. 结账Customer: Excuse me, I’d like to pay for the meal. Waiter: Sure, here is your bill. How would you like to pay? Customer:I’ll pay by credit card, please.5. 结束用餐Waiter: Thank you for dining with us. Have a great day! Customer: You’re welcome. Goodbye!英语对话翻译1.顾客点餐客户:你好,我想点一些东西吃。
服务员:好的,您今天想要点什么?客户:我可以要一个汉堡配薯条吗?服务员:当然可以。
您的汉堡要加奶酪吗?客户:要的,还有一杯水。
酒店餐饮常用英语口语精编版
酒店餐饮常用英语口语酒店英语情景对话:安排就坐Seating Guests 安排就坐Waiter (W): Good evening, madam and sir, welcome to our restaurant.晚上好,先生女士,欢迎光临。
Have you a reservation, sir? 请问有预订吗?Guest(G):I’m afraid I haven’t. Have you a table for two?没有,有没有两个人的桌。
W: I’m sorry to say that we haven’t got any vacant seat at present. Would you please wait in the lounge for about five minutes? I’ll seat you if the table is ready.很抱歉,现在没有座位了。
请你在休息室等5分钟,可以吗?如果桌子准备好了,我会通知你。
G:It sounds nice.Nancy,let’s go to the lounge then.(Five minutes later.)听起来不错NANCY。
我们去休息室吧。
(5分钟后)W:I am sorry to have kept you waiting,madam and sir.Now we have a table for you.Would you step this way,please?抱歉让您久等了,先生女士们,现在有一张桌子给你们了。
G:(Mr.Smith suddenly catches sight of a table near the window.)May we sit there a table by the window?(突然间有一张靠窗的桌子进入了SMITH先生的视线)我们可以坐那张靠窗的桌子吗?W:Oh,that table has been reserved.那後桌子已经被订了。
饭店职业英语之餐饮初级英语对话及常用单词(汉英对照)
餐饮部常用英语对话及常用单词情景一:Receiving the Guests 招呼客人A:Good evening .Welcome to *** Hotel .Do you have a reservation?晚上好。
欢迎光临***酒店。
您有预订吗?B:Yes,we have a booking for 6 o’clock.是的,我们预订了6点的。
A:May I take your name, please?请问您叫什么名字?B:Yes,It’s Mr Wilson.威尔逊先生。
A:Just a minute. Here it is a party for six?请等一分钟。
是一共6人吗?B:Yes,that’s correct.是的没错A:Would you like a smoking or non-smoking table?您想要吸烟餐桌还是非吸烟餐桌?B:Non-smoking, please .Do you have a table by the window?非吸烟餐桌。
您有靠窗户的餐桌吗?A:Yes, that's no problem.有的,没问题B:Great.好的A: Would you like to leave your coats in the cloakroom?请把你们的外套放在衣帽间好吗?B:Okay, here you are.好的,给你。
A:Thank you. I hope you will enjoy your meal.谢谢,我希望你们用餐愉快。
情景二:Taking orders 点菜A:Hi, my name is Carol and I will be your waitress for this evening .This is your menu.您好,我叫卡罗,今晚我是你们的服务员。
这是你的菜单。
B:Thank you.谢谢你A:Let me tell you about today's specials. We have fried chicken with boiled potatoes and the soup of the day is vegetable soup. Are you ready to order or do you want me to come back?让我给你们介绍一下今天的特色菜。
酒店常用英语汇总餐饮部
餐饮部常用英语 1.E n g l i s h o f C h i n e s e R e s t a u r a n t 中餐1.How many; please 请问几位2;This way ; please .这边请.3;A waiter /waitress will come soon to take your order .服务员很快会来为您写. 24;It looks good ;smells good and tastes good .这道菜色;香;味俱全. 5;Why not try the……. 要不要试试………呢 6;Which brand of milk / beer/ cigarettes/wine/…would you prefer 你喜欢什么牌子的牛奶/啤酒 7;It may take about 15 minutes 可能需要 15 分钟.8;It's crisp/tasty/tender/clear/strong/spicy/aromatic 它很酥脆/可口/鲜嫩/清淡/浓烈/辣/香味扑鼻.9;Here is for your order; please enjoy it.这是您点的菜;请慢慢享用. 10;Here is your bill.这是您的帐单.西餐: English of Western Restaurant西餐: 1;Welcome to our restaurant.欢迎光临本餐厅.2; Do you have a meal voucher / breakfast voucher 您有早餐券吗3;Would you like coffee or tea 您想要咖啡还是茶4;This way please. Would you like sitting by the window 这边请;您想坐在窗边吗5;May I take this plate away 我可以收掉这个盘子吗6;What kind of egg style would you like 请问您的鸡蛋需要什么样的形式7.We have pan-fried egg; scramble egg; boiled egg; poached egg.我们有煎蛋;炒蛋;煮蛋;荷包蛋.8.Would you like one side or two sides 您是要单面还是双面煎蛋9;How would you like the steak rare; medium; or well done 您喜欢几成熟的牛排;是生的;5 分熟; 还是全熟10;What kind of sauce would you like 您需要配什么汁11;Would you like one glass of red wine with your steak 您的牛排需要配杯红酒吗12;Would you like a vegetable salad or a fruit salad 你要蔬菜沙拉还是水果沙拉13;Here is for your order; please enjoy it.这是您点菜;请慢慢享用.14;We've got a choice of….我们今天可供选择的有…….. 15;How about some refreshments 来点点心怎么样16;I would recommend some….我推荐一些…..17;It may take about 15 minutes 可能需要 15 分钟.18;The food is best eaten while hot. Please enjoy your meal.这道菜最好趁热吃;请慢用.19;Would you like to put that on your hotel bill 您准备把费用记到您的饭店总帐上吗20;Here is your bill.这是您的帐单.21;I'm going to kitchen to tell the chef to hurry right away.我马上去催们快一点.其他 1.I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间. 2.What's the price difference 两种房间的价格有什么不同 3.A double room with a front view is 140 dollars per night;one with a rear view is15dollars Per night.一间双人房朝阳面的每晚 140 美元;背阴面的每晚 115 美元.4.I think I'll take the one with a front view then.我想我还是要阳面的吧.5.How long will you be staying 您打算住多久6.We'll be leaving Sunday morning.我们将在星期天上午离开.7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您.8.I'd like to book a single room with bath from the after-noon of October 4 to the morning of October10.我想订一个带洗澡间的单人房间;10 月 4 日下午到 10 月 10 日上午用. 9.We do have a single room available for those dates.我们确实有一个单间;在这段时间可以用. 10. What is the rate; please 请问房费多少 11.The current rate is$ 50 per night.现行房费是 50 美元一天.12. What services come with that 这个价格包括哪些服务项目呢13.That sounds not bad at all. I'll take it.听起来还不错.这个房间我要了. 314. By the way; I'd like a quiet room away from the street if the is possible.顺便说一下; 如有可能我想要一个不临街的安静房间.15.Welcome to our hotel.欢迎光临.16.So you have got altogether four pieces of baggage 您一共带了 4 件行李;是不是17. Let me have a check again.让我再看一下.18.The Reception Desk is straight ahead.接待处就在前面.19.After you; please.你先请. 20.Excuse me; where can I buy some cigarettes 劳驾.我到哪儿可买到香烟21.There is a shop on the ground floor.一楼有个商店.22.It sells both Chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟.23.Can I also get some souvenirs there 也可以买到纪念品吗24.There is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品. 25.Excuse me;where is the restaurant 劳驾;请问饭厅在哪儿26.We have Chinese restaurant and a western-style restaurant.Which one do you perfer 我们有中餐厅和西餐厅;你愿意去哪个27.I'd like to try some Chinese food today.今天我想尝尝中国菜.28.I want a double room with a bath.我要一间有浴室的双人房.29.How much a day do you charge 每天收费多少30.It is hundred yuan a day including heating fee; but excluding service charge.一百元一天;包括供暖费但不包括服务费.31.It's quite reasonable.收费十分合理.32.How long do you intend to stay in this hotel 您准备住多久33.Have you got through with the check-in procedure 你是否已经办妥住宿登记手续34. Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning 我能为我的朋友预订一间单人房吗他将于明天早上到达上海.35.Would you mind filling in this form and pay a hundred yuan in advance for him.请填好并预付一百元钱.36.This is a receipt for paying in advance.Please keep it.这是预付款收据;请收好.37.Have you any vacantspare room in the hotel 旅馆里有空余房间吗38.Sorry; we have no vacantspare room for you. But I can recommend you to the Orient Hotel where you may get a spare room.对不起;我们已经客满了.但是我可以介绍您去东方饭店;那里有空余的房间.39.Good afternoon; my room number is 321.Any mail for me 下午好我的房号是 321.有我的信吗42.How much do I have to pay for you 我要付多少钱 43.A letter generally mails to America—Europe—Africa by airmail. First 20 grams is 20 yuan.通常一封寄到美国;欧洲;非洲的航空信;20 克收费 20 元. 44.Yes; we do have a reservation for you.对了;我们这儿是有您预订的房间.45.Would you please fill out this form while I prepare your key card for you 请您把这份表填好;我同时就给您开出入证;好吗 46.What should I fill in under ROOM NUMBER "房间号码"这一栏我该怎么填呢47.I'll put in the room number for you later on.过会儿我来给您填上房间号码. 48.You forgot to put in the date of your departure.您忘了填写离店日期了.50. is on the 14th floor and the daily rate is$90. It 房间在 14 层; 每天的房费是 90 美元.51. Please make sure that you have it with you all the time.请务必随时带着它. 452. My business negotiation has progressed much more slowly thanI had expected.我的业务谈判进行得比我原先预料的慢了许多.53. I wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天.54.I'll take a look at the hotel's booking situation.我来查看一下本店房间的预订情况.55.I'm glad that we'll be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求.56. But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过;恐怕最后两天我们得请您搬到别的房间去.57. We have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生. 58. That's no problem at all.没问题.59.Is this everything; sir 这是全部东西吗;先生60.Here's the light switch.这是电灯开关.61.Here's the closet and there's the bathroom.这儿是壁柜.这儿是洗澡间.62. Will there be anything else; sir 还有什么事吗;先生63. Well;if you need anything else;please call room service.噢;如果你有什么事;请叫房间服务.64. Let me help you with your luggage.我来帮您拿行李.65.It's very kind of you to do so.你这样做使我很感激.66.What's your room number; please 请问您的房间号码67. And by the way; could I have a look at your room card 顺便问一句;我可以看一下您的房卡吗68.How do you like this room 您觉得这个房间怎么样69.It's also quite spacious.房间也很宽敞.70. Do you mind if I put your luggage by the wardrobe 我把您的行李搁在衣柜旁边好吗71.By the way; could you tell me about your hotel service 顺便问问;你能不能给我讲一下宾馆服务的情况72.Is there any place in the hotel where we can amuse our-selves 旅馆里有娱乐场所吗73.If you want to take a walk; you can go to the garden.如果您想散步;可以去花园.74.There is a recreation centre on the ground floor.在一楼有个娱乐中心.75. You can play billiards;table tennis;bridge;and go bowl-ing.您可以去打打台球;乒乓球;桥牌和保龄球. 76.Is there a place where we can listen to some music 有听音乐的地方吗77. There is a music teahouse where you can enjoy both classical music such as Beethoven; Mozart;Liszt;and mode rnmusic;while having some Chinese tea or other soft drinks.有个音乐茶座;您可以一边欣赏古典音乐;如贝多芬;莫扎特;李斯特的乐曲和现代音乐;一边品尝中国茶和软饮料.82.Does the guest house offer any other service 宾馆里还有哪些服务项目83.We have a barber shop; a laundry; a store; post and telegram services;a newspaper stand; a billiard;table tennis; video games and so on.我们有理发室;洗衣房;小卖部;邮电服务;报刊供应柜;弹子房;乒乓球和电子游戏.84.It's jolly good这太好了87.I'm looking for a man whose name is John.我在寻找一位男士;他的名字叫约翰. 88.Could you tell me his room number; please 请问他的房间号码是多少 89.I suppose it is 735.我想他的房间号码是 735 号.90.By the way; please show me where the lift is 顺便请指点我电梯在什么地方91.I need some information about touring Hangzhou.我想了解关于游览杭州的情况.92. There are two trains going to Hangzhou every morning;No.49 and No.79. 每天早晨有两列火车到杭州;49 次列车和 79 次列车.93.What time does this train leave 这列火车什么时间发车 94. Could you get me two tickets for tomorrow here 你能否在这儿卖给我两张明天的车票95.I'm looking for a friend; Mr.Brown. Could you tell me if he is in the hotel 我在找一位朋友;布朗先生.你能告诉我他是住在这个饭店吗96.Just a minute;please.I'll see if he is registered.请稍等片刻;我看看他是否登记了.97.They are in suite 705. Let me phone him.他们住在 705 号套房;我来给他打电话.100.When would you like me to do your room;sir 您要我什么时间来给你打扫房间呢;先生01.You can do it now if you like.如果您愿意;现在就可以打扫. 102.I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来.103.I'm sorry that your flask is empty.很抱歉您的水壶空了.104.May I do the turn-down service for you now 现在可以为您收拾房间了吗105.Oh;thank you.But you see;we are having some friends over.噢;谢谢;但你知道我们邀请了一些朋友过来聚聚.106.Could you come back in three hours 你能不能过 3 小时再来整理107.Certainly;madam.I'll let the overnight staff know.当然可以;女士.我会转告夜班服务员.108.Would you tidy up a bit in the bathroom 请整理一下浴室好吗109.I've just taken a bath and it is quite a mess now.我刚洗了澡;那儿乱糟糟的.110.Besides;please bring us a bottle of just boiled water.此外;请给我们带瓶刚烧开的水来.111.It's growing dark.Would you like me to draw the curtains for you 天黑下来了;要不要我拉上窗帘112.Is there anything I can do for you 您还有什么事要我做吗113.I'm always at your service.乐意效劳.114.Excuse me.Have you any laundry 对不起;请问有没有要洗的衣服115.The laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了.116.If you have any;please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗;请放在浴室门后的洗衣袋里. 117.Please tell us or notify in the list whether you need your clothes ironed;washed;dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫;水洗;干洗或缝补;还要写明何时需要取衣服.118.What if there is any laundry damage 如果你们洗衣时损坏了衣服怎么办119.In such a case;the hotel should certainly pay for it.如果是这样;饭店当然应该赔偿.120.Could you send someone up for my laundry;please 请问;你们能派人来收要洗的衣服吗121.A valet will be up in a few minutes.洗熨工马上就到.122.Will the color run in the wash 洗衣时会掉色吗123.We'll dry-clean the dress.我们将干洗这条裙子.124.We'll stitch it before washing.我们会在洗之前把衬里缝好. 125.When can I have my laundry back 我何时能取回洗的衣服呢126.But would you like express service or same-day 不过;您是要快洗服务还是当日取127.I'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗.128.Can you change the room for me It's too noisy.能给我换个房间吗这儿太吵了.129.My wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次. 6 130.She said it was too much for her.她说这使她难以忍受.131.I'm awfully sorry;sir.非常对不起;先生.132.I do apologize.我向您道歉.133.No problem;sir.没问题;先生.134.We'll manage it;but we don't have any spare room today.我们会尽力办到;但是今天我们没有空余房间.135.Could you wait till tomorrow 等到明天好吗136.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉.137.And if there is anything more you need; please let us know.如果还需要别的什么东西;请告诉我们.138.The light in this room is too dim.这房间里的灯光太暗了. 139.Please get me a brighter one.请给我换个亮的.140.Certainly;sir.I'll be back right away.好的;先生;我马上就回来. 141.The room is too cold for me.I feel rather cold when I sleep.这房间太冷了;我睡觉时感到很冷.142.There seems to be something wrong with the toilet.我房间里的抽水马桶好像出了点毛病.143.We'll send someone to repair it immediately.我们会马上派人来修的.144.What's the trouble 哪儿坏啦145.The toilet doesn't flush.抽水马桶不放水了. 146.Let mesee.Oh;it's clogged.让我看看.噢;堵住了. 147.The water tap drips all night long.水龙头一整夜滴水.148.Some part needs to be replaced.I will be back soon.有个零件要换了.我片刻就来.149.Ah;I'm afraid there's something wrong with the TV.噢;电视机好像有些毛病. 150.The picture is wobbly.图像不稳定.151.I'm sorry.May I have a look at it 很遗憾;我可以看看吗152.I'll send for an electrician from the maintenance department.我去请维修部的电工来.153.We can have it repaired.我们能找人修理.154.Please wait just a few minutes.请稍等几分钟.155.The TV set is not working well.电视机有毛病了.156.I'd like to have my hair cut.我想理个发.157. How do you want it 您想理什么式样的158.Just a trim;and cut the sides fairly short;but not so much at the back.修剪一下就行了.两边剪短些;但后面不要剪得太多.159.Nothing off the top 顶上不要剪吗160.Well;a little off the top.嗯;稍微剪一点.161.Would you like a shave or shampoo 您要不要修面或洗头 162.I want a haircut and a shave;please.我想理发和修面. 163.Very well;and how would you like your haircut;sir 好的;您喜欢什么发式164.Do you want me to trim your moustache 要我为您修剪一下小胡子吗165.Well; could you cut a little more off the temple 好;能不能把两边鬓角再剪短些166.Is that satisfactory 您看这样满意吗167.Anything else I can do for you 还要我为您做些什么吗168.I want a facial.我想做面部美容.169.Most facials start with a thorough cleansing.面部美容大都是先彻底清洁面部皮肤.170.I'll take the half-hour facial with make-up.我要做半小时美容外加化妆.171.I'm going to Tianjln early tomorrow morning.我明天一大早要去天津.172.So I would like to request an early morning call.因此我想让你们明天早上叫醒我.173.At what time would you like us to call you tomorrow morning 您想让我们明天早上什么时候叫醒您174.But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock.但我是 10 点钟必须赶到天津花园宾馆会议室. 175.That means that I'll have to be on the road by 7 o'clock at the latest.就是说我明天早晨最迟也要 7 点钟上路.176.In that case;I would like you to call me at 5:45 那样的话;你们明早 5 点 45 分叫醒我好吗179.I wonder if your hotel has the morning call service.不知道你们饭店是否有叫早服务.180.Would you like a morning call 您要叫醒服务吗 181.I want to go to the Bund to enjoy the morning scenery there.我想到外滩去欣赏那儿的景色. 182.At what time do you want me to call you up;sir 您要我什么时候叫醒您183.At 6 sharp tomorrow morning; please.请在明早 6 点钟.184.By phone.I don't want to disturb my neighbors.电话叫醒;我不想吵醒邻居.185.I'd like to pay my bill now.我想现在结账.186.Your name and room number;please 请问您的姓名和房间号码187.Have you used any hotel services this morning 请问您今天早晨是否用过旅馆内的服务设施188.Four nights at 90 US dollors each; and here are the meals that you had at the hotel.That makes a total of 665 US dollars.4 个晚上;每晚 90 美元;加上膳食费;总共是 660 美元.189.Can I pay by credit card 我可以用信用卡支付吗190.Please sign your name here.请您在这里签名.191. Excuse me. We're leaving today.I'd like to pay our bills now.劳驾.我们今天要离去了. 我希望现在就把账结清.192.By the way;I'd like to tell you that the check-out time is 12:00 noon;sir.先生;顺便告诉您;结账后离开旅馆时间是 12 点.193. How about the charge for the days you shared the room with your friend 这几天您的朋友与您同住费用怎么办呢194.Please add to my account.请记在我的账里.195.Have you used any hotel services this morning or had breakfast at the hotel dining room; Mr.Green 格林先生;今天早晨您是否用过旅馆服务设施;或在旅馆餐厅用过早餐196.Yes;my friend and I just had breakfast at the dining room;but we didn't use any services.是的;我的朋友与我在餐厅刚用过早餐;但是我们没有使用过任何服务设施.197.The total for the eight days is five hundred sixty yuan and eighty fen.8 天来总计是 560 元 8 角. 8。
酒店餐饮服务常用英语,值得收藏!
酒店餐饮服务常用英语,值得收藏!一、Receiving a Guest in Restaurant 餐厅款客服务1. Good afternoon,sir. Welcome to our restaurant. Do you have a reservation?下午好先生,欢迎光临我们餐厅,请问您有预订吗?2. How many people are there in your party?你们一共几个人?3. Would you please come with me?请您跟我来,好吗?4. Please step this way.这边请。
5. Will this table be all right?这张桌子能够吗?6. Would you like to sit near the windows?您是否喜欢靠窗坐?7. Where would you like to sit?您希望坐在哪?8. You can sit where you like.您能够随便坐。
9. I’m sorry,that table is already reserved.对不起,那张桌子已经预订出去了。
10. Your table is ready now,sir. Thank you for waiting.先生,您的桌子已准备好了,谢谢您久等了。
11. We can seat your party now,sorry to have kept you waiting.我们现在能够安排你们就座了,对不起让你们久等了。
12. Here’s the menu.这是菜单。
13. I’m sorry,the restaurant is full now. We can seat you in 20 minutes.对不起,现在餐厅已坐满,20分钟候我们能够安排您入座。
14. You can wait in the bar if you like and we’ll call you when we have a table.如果您愿意,能够在酒吧等一等,我们有了桌子会去请你的。
酒店日常英语1
8.当客人的英语难以理解时 面对客人的疑问,不要只是一味地傻笑,或是一直说 Yes, Yes.如果听不懂事,要向客人提出疑问,或是 先向对方说“Just a moment, please.”, 然后请求 他人协助。 Pardon? 对不起? Pardon me? 对不起? I beg your pardon? 对不起请再说一遍好吗? Could you repeat that, please? 请您重复一遍好吗?
如果是总线转错内线时,可以回答: This is Room Reservations. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处,我帮您转接到餐厅预约柜 台。 I am afraid this is a direct line. We cannot transfer your call to the Chinese Restaurant Could you dial___, please. 不好意思,这是直接电话。我们无法为您转接 中式餐厅。请您改拨_____好吗?
若是不敢肯定对方所说的部分内容时,可以将 不明白的部分重复一遍,如: Excuse me, sir. Do you mean you lost your room key? 不好意思,先生,您是说您丢了房间的钥匙?
9.电话英语的应对 ①.接电话时不可以简单地回答“Hello”,而应报上
自己的公司或所属单位的名称。例如: “Good morning, Executive office, how may I help you.” 早上好,行政办公室,我能为您做点什么? ②.打错电话时 如果是外线打错时,可以回答: I am afraid you have the wrong number. 不好意思,您打错电话了。 This is the Baodao Garden Hotel, 66515999. 这里是宝岛花园酒店,电话是66515999。
酒店餐饮服务英语培训
烧烤用叉 roasting fork 糕点叉 dessert fork
海鲜叉 seafood fork
蚝叉 oyster fork
饼叉 cake fork
水果叉 fruit fork
蜜饯叉 pickle fork
餐匙 tablespoon
汤匙 soup spoon
茶匙 teaspoon
咖啡匙 coffee spoon 冷饮匙 iced tea spoon
七. 味道 flavor
味淡的 milder 有香料的,香的 spicy
辣的 hot
咸的 salty
酸的 sour 苦的 bitter
油腻的 greasy / rich
甜的 sweet
松脆的 crisp 味重的 heavy
清淡的 light 无味的 insipid
老的 tough
嫩的 tender
Reservations Call
diners
1. Good morning, sir。Restaurant, May I help you?
2. I’d like to reserve a table for tonight, please.
I’d like to make a reservation for three for
糊的 starchy
2023/7/2
16
猪肉pork twice-cooked pork slices回锅肉
牛肉beef 羊肉mutton 鸡肉chicken
duck
goose 鹅
鸽 pigeon
海鲜seafood
矿泉水 mineral water
Food and Beverage manager 餐饮部经理
餐饮服务英语一
餐饮服务英语一xx年xx月xx日•餐厅日常用语•点餐服务英语•餐饮服务常用英语目录•餐厅投诉与处理•餐饮服务英语二01餐厅日常用语1欢迎语23Welcome to our restaurant.We're glad to have you here.Welcome back, it's nice to see you again.问候语How are you?How are things going?Good morning/afternoon/evening, can I help you?告别语Have a great day/evening.Thank you for coming.Goodbye, we hope to seeyou again.感谢与应答02You're welcome, we're here to please you.03Thank you for your patronage.02点餐服务英语MENU上通常会列出一些经典菜品,如“炸鸡”、“汉堡”、“披萨”等。
经典菜品为了吸引顾客,餐厅会提供一些季节性菜品,如“草莓奶昔”、“圣诞火鸡”等。
季节性菜品为了满足越来越多顾客的健康需求,餐厅还会提供一些健康菜品,如“沙拉”、“果汁”等。
健康菜品介绍菜品点餐流程服务员通常会以问候顾客的方式开始点餐服务,如“欢迎光临”、“请问您要点餐吗”等。
问候顾客介绍菜品确认点餐完成点餐服务员会简单介绍MENU上的菜品,包括名称、种类和价格等。
顾客确定所点菜品后,服务员会重复顾客所点内容并询问顾客是否有任何特殊要求。
顾客确认点餐后,服务员会告知顾客所点菜品的编号和名称,并询问顾客需要什么饮料。
特殊需求对食物过敏如果顾客对某些食物过敏,可以向服务员说明,餐厅会尽量避免提供过敏源菜品。
喜好或偏好如果顾客有一些特别的喜好或偏好,可以向服务员说明,餐厅会尽量满足顾客的要求。
酒店餐饮英语口语
酒店餐饮英语口语
餐饮服务口语
1. May I take your order?
请问您要点什么?
2. What would you like?
您要点什么?
3. Are you ready to order?
您要点菜了吗?
4. Have you decided yet?
您决定了吗?
5. What would you like to start with?
您要什么开胃菜?
6. What would you like for the main course?
您要什么主菜?
7. Anything else?
还要点什么?
8. Would you like anything else?
您还要什么吗?
9. Would you like to see the dessert menu?
您要看甜点菜单吗?
10. Is that all?
这就够了吗?
11. Would you like coffee or tea after your meal?
您饭后要喝咖啡还是茶?
12. Would you like to make separate checks?
您要另外结帐吗?
13. Would you like to box that up for you?
您要把那个打包带走吗?
14. Can I get you anything else?
还要点别的什么吗?
15. Can I get you something to drink?
您要来点饮料吗?。
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酒店餐饮日常英语会话1、可口可乐Coca cola2、矿泉水Mineral water3、橘子汁orange Squash4、啤酒Beer5、香槟酒Champagne6、葡萄酒Port7、威士忌Whisky8、白兰地Brandy9、伏特加Vodka10、味美思Vermouth11、冰淇淋Ice cream12、苹果Apple13、梨Pear14、桃Peach15、香蕉Banana16、橘子Oragne17、西瓜Watermelon18、哈密瓜Harmi Melon19、白兰瓜Lanchou melon20、葡萄Grape21、荔枝Lichee22、菠萝Pineapple23、面包Bread24、巧克力Chocolate25、蛋糕Cake26、咖啡Coffee27、红茶Black tea28、口布A mouth Cloth29、香烟Cigarette30、火柴Match31、手纸Toilet paper32、盘子Plate33、叉子Fork34、勺子Spoon35、汤勺Soup Spoon36、牙签Toothpick37、筷子Chopsticks38、茶杯Cup39、开水Hot water40、凉开水Cold water41、甜Sweet42、酸Sour43、咸Salty44、辣Hot45、苦Bitter46、糖Sugar47、味精Monosodium Glutamate48、咖喱粉Curry Powder49、辣椒粉Chilli powder50、胡椒粉Black Pepper52、砂糖Powdered sugar53、香肠Sausage54、服务员(男性)Waiter55、您好Hi!56、您好!Hello!57、您好吗?How do you do?58、先生(女士),早上好。
Good morning, Sir(Ladies)59、先生们(女士们),下午好!Good afternoon,Ladies and Gentlemen60、先生们(女士们),晚上好!Good evening, Ladies and Gentlemen.61、您好,欢迎你们(女士们、先生们)到我们俱乐部Hello!Wolcome to our club.62、这里是接待处,可以为您效劳吗?Here’s the reception. What can I do for you?63、您早!How do you do!64、早上好!Good morning!65、下午好!Good afternoon!66、明天见!See you tommorow!67、欢迎您!You are welcome68、见到您很高兴!I’m very glad to meet you69、请这边走!This way, please70、请里边坐!Come in and sit down please71、请您休息一下!Take a rest, please72、请饮用一杯茶。
Have a cup of tea, please73、请饮用咖啡。
Have some coffee, please74、对不起。
I’m sorry.75、没关系。
Doesn’t ma tter.76、请原谅。
Excuse me, please77、好的(好吧)。
That’s all right.78、您需要点什么?What would you like to have?79、还要别的吗?Anything else?80、您还有别的要求吗?Any more requests?81、我能帮您做点什么吗?Can I help you?82、谢谢您的好意。
Thank you for your kind wishes.83、对不起,让您久等了。
I’m sorry t o have kept you waiting so long.84、好,马上就来。
Yes, right away.85、好,请稍等。
Ok, just a minute.86、向左拐。
Turn left please87、向右拐。
Turn right please88、一直往前走。
Straight on please89、再见。
See you later90、再会。
See you again91、祝您健康!I wish you good health!92、祝您生日快乐!Happy birthday!93、祝您在中国愉快!We wish you’ll have a pleasant time in china!94、请问厕所在哪里?Where is the toilet?95、先生,请问您预订过座位吗?Do you have a reservation, sir?96、夫人,请这边走。
This way, please, Madam.97、先生,请跟我来好吗?Would you please follow me, Sir?98、夫人,这是您的座位。
This is your table, Madam.99、请坐。
Sit down, please100、请等一等,我马上给您安排。
Wait a moment, please, I’ll be with you, right away. 101、请问一共几位?How many people in all, please?102、您喜欢坐这里吗?Would you like to take this table?103、这里有一张空台,先生。
Here is a vacant table, Sir.104、请坐在那里,先生。
Sit there, Sir.105、对不起,您能跟这位先生(女士,小姐)合用一张台吗?Excuse me, would you like to share this with that gentleman?106、对不起,这里有空位吗?Excuse me, Do you have a free table, Sir?107、已经有人招呼您了吗?Are you being served?108、茶上好了。
Tea is ready109、这里有点心。
Here are some cakes.112、先生,对不起暂时没有空位了。
I’m sorry, Sir. There’s no vacant table for the moment.113、您能否在酒吧喝点什么,等一会儿。
May I suggest that you have a drink in bar while you wait? 114、大约要等30分钟。
There will be a wait of about 30 minutes.115、先生,能告诉我您的名字吗?Excuse me, May I have your name, Sir?116、我会尽快告诉您的。
I’ll let you know as soon as.117、你喜欢哪种酒?What wine do you prefer, Sir?120、你要哪种?Which may I bring you?121、您吃点什么?What are you going to take?122、您喜欢喝什么酒?What wine would you like, Sir?123、先生,请慢用。
Enjoy your dinner, Sir.124、这茶还很烫,请小心。
The tea is still too hot, be careful, please.125、现在上菜好吗?May I serve you now?126、抱歉,耽误了您的时间。
I’m sorry to have kept you waiting.127、实在对不起,我们马上替您重做。
I’m very sorry. We will make another portion for you shortly. 128、对不起,我马上问清楚再告诉您。
I’m sorry. I’ll make it clear and inform you as soon as possible. 129、请随意用Help yourself.130、我再给您来瓶啤酒,好吗?Can I offer you another bottle of beer?131、您干了吗?Did you empty your glass?132、祝您顺利! Good luck!133、大家喝吧Cheers, everybody!134、要我给您上点新鲜的水果吗?Shall I help you some fresh fruits?135、我很乐意。
I quite agree.136、干!Bottom up!137、我可以撤掉这些盘子吗?May I clear away the dishes, Please?138、我们可以清理台面吗?May I clear the table, Sir?139、现在可以为您结帐吗?Sir,the bill please?140、这是您的找头,谢谢。
It’s your change. Thank you very much.141、请您签字Please sign your name, Sir.142、请付现款好吗Pay your bill by cash, Please.143、先生,这是您的账单。
Here’s your bill, Sir.144、您可以用现金或信用卡付账。
You can either pay in cash or in credit card.145、先生,一共是880元。
That will be eight hundred and eighty yuan, Sir.146、先生,这是您的收据。
Here’s your check, Sir.147、这是您们各自的收据和找头。
Your separate checks and the change, please. 148、我要核实一下,请稍等。
I’ll have to check for an OK, Just a moment.149、帐单开在一起还是分开?Would you care to have separate bills or one common bill? 150、谢谢,欢迎再来,谢谢。
Thank you very much, Sir. Do come again, Please! 151、(意外)请不要慌,请跟我来。
Don’t hurry! Follow me, Please.153、离席时请在帐台会帐Please pay at the cash desk on leaving.154、服务员,请拿帐单来!Waiter,bill,Please!155、请把我的帐单开好。