商务电话英语--商务英语电话

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商务英语之电话询问拜访

商务英语之电话询问拜访
Ivan:
By the courtesy of Mr.Johnson,we are given to understand the name and address of your company.if it is not too much trouble,we look foward to our tour for your firm, and moreover,we would like to talk to some of the technicians.
承蒙约翰先生的介绍，我们得知贵公司的名称和地址。

如果不是太麻烦的话，我们盼着参观你们的工厂，并想与一些技术员谈一谈.
Ken:
Thanks for your calling,ok,please let me know when you are free,we will arrange the tour for you in advance.
谢谢你的致电，好的，请告诉我你们什么时候有空，我们好提前作安排
Ivan:
Thank you very much,i'll give you a call
非常感谢，今天下午我会给你电话以确认，再没有比亲自去看看更好的了.
Ken:
Thant's for sure,i believe that you will know our products betterafter the visit.
的确如此，我相信参观完之后你会对我们的产品更加了解.。

常用商务英语-电话篇

二。

听不清楚1. Sorry, I didn't catch you.对不起，我听不懂你说的。

2. Sorry, I didn't understand. 抱歉，我听不懂。

3. Sorry, I didn't get what you said. 对不起，我没听懂你说的话。

4. I can't hear you very well. 我听不太清楚。

5. I can barely hear you. 我几乎听不到你说的。

6. I'm having trouble hearing you. 我听不清楚。

7. We have a bad connection. 通讯效果不太好。

8. I can't catch what you are saying. 我听不太清楚你说的话。

发生上面的情况，你可以请对方在重复一遍，你可以说：1. Pardon?请再说一遍好吗？2. Excuse me? 请再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。

听到这句话时就要知道对方要自己再说一遍。

3. I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）4. Could you repeat that, please? 能请你再说一遍吗？5. Would you say that again? 你能再说一遍吗？三。

请对方说慢点的说法：1. Would you speak more slowly? 你能再说慢一点吗？2. Could you speak up a little? 你能在大声一点吗？（speak up 大声说=speak out）3. Would you speak more clearly? 你能再说清楚一点吗？4. Would you explain more for me? 可以为我解释一遍吗？5. Please speak a little louder. 请讲大声一点。

商务英语电话对话businessenglishforphonecall

商务英语对话：与老外打电话完整对话（一）A: Stone Corp. Hi, Mary SPeaking. 隐四通公司,您好，我是Mary。

B: Hello, I ' d like to SPeak to Mr. HUnter, please.你好，我想找HUnter 先生。

A: May I ask who is calli ng, please? 请问您是哪位？B: My name is Herbert Wood of IBM COmPUter Company. 我是IBM 电脑公司的HerbertWood.A: Tha nk you, Mr. Wood. One mome nt, PIeaSe …(in to PBX) Mr. HUn ter, Mr. Wood of IBM COmPUterCompany is On the line. 谢谢，Wood 先生，请稍等。

(打内线电话) HUnter 先生，IBM电脑公司的Wood先生找您。

C: Can you find out What he Wa nts? 你可以问他有什么事吗？A: Yes, Mr. HUnter. (to caller) I ' m sorry to have kept you Waiting, Mr. Wood. Mr. HUnter is rather busy rightnow and would like to know What you WiSh to SPeak to him about.好的，HUnter先生。

(对来电者说)对不起Wood先生，让您久等了。

HUnter先生现在非常忙，他想知道你有什么事对他说。

B: Yes, I Want to buy some COmPUter SOftWare and talk about develop ing some other software. I don ' t knowWhether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。

The Business Phone Call 商务英语电话

美森教育：BEC职场必胜The Business Phone Call 商务英语电话LESSON 课文The Business Phone Call 商务电话It is of the utmost importance to answer the phone in a professional manner. Every time you answer the phone at work, you are representing the entire company. So make a good impression. Below are some tips on telephone English.以一种职业化的态度和方式接听商务电话在职场上是非常重要的。

每次你在工作时间接听电话时，你的言行都代表你所在的整个公司。

因此要切记给客户留下好的印象。

以下是一些有关接听英语商务电话的建议。

Opening line:Each company will have its own, unique opening line. Find out what it is and practice it until you remember it perfectly. Examples:1) Hello, Mr. Big's office, how may I help you? (This is only Mr. Big's secretary)2) Hello, IBM, Alice speaking, how may I direct your call? (Alice is the secretary for many people)3) Hello, IBM, sale's department, how can I help you? (This lets the caller know your department)4) Hello, IBM, what can I do for you? (General answer)公开电话线：每个公司都有自己的独特的公开电话线。

商务英语电话对话范文

商务英语电话对话范文商务合作时，用英语来与客户进行对话，有什么范本吗?下面是给大家整理的商务英语电话对话范文，供大家参阅!商务英语电话对话范文1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?A：您好，感谢您致电布拉德福家庭公司。

我是特蕾西，有什么需要我帮忙的吗?B: Hello. I would like to speak to your director of human resources, Ms.Jenkins, Please.B：你好，我想找你们的人力资源部主任詹金思小姐通话。

A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?A：稍等，我去看看她是否在办公室。

请问您是哪位?B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。

A: Thank you, Mr.Burton. Can you pleaseholdfor a moment? I'll check to see if she is available.A：谢谢你，伯顿先生。

请您先等一会儿好吗?我去看看她是否在办公室。

B: No problem.B：没问题。

A: I'm sorry, Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to____②____for her?A：非常抱歉，詹金思小姐现在不在办公室。

商务英语之电话用语

商务英语之电话用语商务英语之电话用语导语：手机成为你我日常生活、工作的必须品，下面是商务英语之电话用语，一起来学习下吧：情况 (一) 打电话的人找的是你自己A：Is Daisy there? (Daisy 在吗?)B：This is she. 我就是。

(注: 男的用 "This is he.")A：You’re speaking/talking to her. 你正在跟她说话。

(注: 男的用"You’re speaking/talking to him.")情况 (二) 打电话的人要找的人不在A：May I speak to Mr. Gates? (请问 Gates 先生在吗?)B：He’s not here right now. 他现在不在这里。

/ He’s out. 他出去了。

/ He’s in a meeting right now. 他现在正在开会。

/ You’ve just mis sed him. 你刚好错过他了。

/ He’s just stepped out. 他刚好出去了。

情况 (三) 打电话的人要找的人不在, 问对方是否要留言A：Can I talk to Mark? (我可以跟 Mark 讲话吗?)B：He’s out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? / He’s not available right now. Can I take a message? 他不在, 我可以帮你传话吗?情况 (四) 打电话的人问他要找的人何时回来A：Do you know when he will be back? 你知道他什么时候会回来吗?B：I’m sorry. I don’t know. 抱歉, 我不知道。

/ I have no idea. 我不知道。

【商务英语】电话英语交谈-15商务电话【声音字幕同步PPT】

28.Would you hold the line?I will find out his number for you.请不要把电话挂断，我替你找
30.I'm sorry to keep you waiting,but we are
still trying to locate him,would you hold the line,please.对不起，使你久等了，但是我们仍
1.This is Mr.Chen speaking,Tai_Feng,Trading Company.我是台丰贸易公司的陈先生。
2.This is Tai_Feng Trading Company,Mr.Chen speaking.这是台丰贸易
公司陈先生。 3.Yes,Sir,May I help you?是的，先生，我可以
9.I would like to talk with someone in charge.我想请你们负责人讲话。
10.I would like to talk to your chief.我想请你的主管讲话。
11.When is he expected to be back?他什么时候会回来？
以内到这里来。
19.He is attending a conference now.他现在正在开会。
20.He is in conference.他在开会。 21.He has gone home.他已经回家去了。
22.He has left already.他已经走了。 23.May I take your message?要不要留话？ 24.May I have him call you back?我叫他回
在找他，请你不要把电话挂断。 31.Is this Tai_Yuan Trading Company?是不是

商务英语素材

商务英语素材商务英语是一种专门用于商业交际的英语，主要涵盖商业会议、商务谈判、商务信函、商务电话等各种商务交流场景。

以下是一些常用的商务英语素材：1.商务会议：- Good morning/afternoon, ladies and gentlemen. Let's get started. - I would like to call this meeting to order.- Please feel free to ask any questions or provide any input.- Let's go over the agenda for today's meeting.- We have reached an agreement on this matter.2.商务谈判：- We need to reach a mutually beneficial agreement.- We have some concerns about the terms of the contract.- Let's discuss the options and find a solution that works for both parties.- We are willing to make some concessions, but we also have our bottom line.- We need to iron out the details before we can proceed.3.商务信函：- I am writing to inquire about your product/services.- I would like to request a meeting to discuss potential business opportunities.- Thank you for your prompt attention to this matter.- I am sorry for the delay in responding to your email.- We appreciate your business and look forward to further cooperation.4.商务电话：- Good morning/afternoon, this is [Name] from [Company].- I am calling to follow up on our previous conversation/meeting. - Could you please transfer me to the sales/customer service department?- I apologize for any inconvenience caused and I appreciate your assistance in resolving this matter.- Thank you for calling [Company], how can I assist you?。

商务英语电话用语

Introduce yourself again when the person for whom you are calling comes to the phone if he is someone other than the person who answered the phone.
State the purpose of your call
商务电话用语
Make a business phone call
听一段录音
生词学习
1,call [kɔːl]呼叫,打电话
call sb. up打给某人
make a call 打一个电话
例句：I'll call you up later.
我一会打电话给你。
2,dial [‘daɪəl] 拨（号）
have the number to call the name of the person you need to speak to have all of your personal info at hand i.e. - calendar, Full
name, Address and Phone number and email to reach you at.
This includes the company or organization affiliation where applicable. An example of a proper statement includes, “I am calling on behalf of (company/organization name) in regard to (reason for the call).” When making a personal call to someone you recently met, begin the conversation by reminding the person when and where you met, for example, “We met Wednesday at the park.”

商务英语电话常用语_关于商务电话英语阅读

商务英语电话常用语_关于商务电话英语阅读A:谢谢。

B:对不起，她现在不在。

A:那我等下再打给她。

2、自我介绍时，请注意： 1."hello"等于是中文的“喂”，随时随地可用。

5.I’morrytobotheryouatthihour.很抱歉在这时打扰你。

4、有急事时的表达方法： 1.It’urgent.CouldIhavehermobilephonenumber2.Couldyoutellm ewhereIcanreachher3.Thiianemergency.Ineedtogetincontactwithhimri ghtnow.1.我有急事，可不可以告诉我她的手机号码2.能不能告诉我在哪里可以找到她3.我有急事，需要马上跟他联络。

5、对方不在的说法： 1.It’nothingimportant.没什么重要事。

2.It’nothingurgent.Th ankyou,good-bye.没什么要紧事，谢谢您，再见。

3.I’llcallheragain.我会再打给她。

4.I’llcallbacklater.我稍后会再打来。

2.我听说你们要结婚了，恭喜阿!3.祝福新郎和新娘。

4.祝新婚快乐。

还有，要是听到友人生小孩了，你可以说：coungratulationonyournewbaby.翻译成中文，可以酸一点：弄璋(弄瓦)之喜。

让人值得恭喜的事情，当然不只结婚生子了，还有~~~1.congratulationonyourgraduation.学成毕业之喜。

2.thankyoubutihavealottolearnyet.谢谢你，但我还有很多要学习的地方。

3.it’veryniceofyoutoayo.谢谢你这么说。

4.thankyou.youflatterme.谢谢你，你过奖了。

5.thankyou,i’mjutverylucky.谢谢你，我只是比较幸运而已。

商务英语电话英语常用语举例

商务英语电话英语常用语举例电话英语在商务英语中占据着非常重要的位置。

你想多了解一些商务电话英语常用语吗？下面就从不同的场景来介绍一些电话英语常用语。

抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。

2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。

（含有希望没有打扰到你的意思）3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。

4. I'm sorry to call you so early. 对不起这么早打电话来。

5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。

有急事时的打电话的表达方法：1. It’s urgent. Could I have her mobile phone number? 我有急事，可不可以告诉我她的手机号码？2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？3. This is an emergency. I need to get in contact with him right now. 我有急事，需要马上跟他联络。

对方不在的说法：1. It's nothing important. 没什么重要事。

2. It's nothing urgent. Thank you, good-bye. 没什么要紧事，谢谢您，再见。

3. I'll call her again. 我会再打给她。

4. I'll call back later. 我稍后会再打来。

5. Please ask Miss Chan to call me back. 请陈小姐给我回电话。

商务英语-接电话礼仪

1、I was referred to you by Mr. Gordon.我是Gordon 先生介绍我来的。

打电话到别人公司如果是有求于人的话，例如要去应征啦或是推销东西啦，最好能先攀点关系啦！例如最常用的招数，我是某某人介绍来的，就是"I was referred to you by someone." （注意，介绍在这里用refer 而不是用introduce.）还有呢？如果你今天拿到了该公司的折价卷，则最好也是开宗明义地说，"I got your number from a coupon，which says your product is 50% off today." （我是根据你们折价卷上的号码打过来的，它上面写着今天产品五折优待。

）这样子让他想赖都赖不掉。

总之呢？先表明自已是怎么搭上这条线的，这样子别人才不会有突兀的感觉啦。

2、I‘m calling to check my order status.我打电话来查看我订单的状况。

以前我因为不知道check order status 这个用法，常拉拉杂杂讲了一堆才能表达我的意思。

例如我可能会说，"I ordered something yesterday. Can you check if you‘ve shipped it or not." 这句话听起来是不是蛮笨的？后来我暗中观察，同样的情况原来老美居然都简简单单地说"I want to check my order status." 或是"I want to track my order status." 就能完整地表达这句话的意思，真是太神奇了。

这让我想到有一次在机场也是，我想问柜台小姐我的朋友倒底坐哪一班飞机，那班飞机有没有慢分，他大概几点会到，当我好不容易讲完这么长一串时，柜台小姐居然只回了我一句，"You wanna check passenger status？" 差点没昏到，原来我只要用check passenger status 就行了喔？3、I‘d like to place an order for a DL-1100 color printer.我想要下一份DL-1100 彩色印表机的订单。

商务英语如何用英语打第一通电话

商务英语如何用英语打第一通有人说接是被动承受，那么打就是主动出击了，那么在商务场合该如何运用专业的英语术语进展打呢，下面马上学起来!经典表达：Hello, this is XXX from human resource. May I speak to XXX?你好，我是人力资源部的XXX。

请问XXX在吗?Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX?Hello. It’s XXX from ABC Company. Is XXX here?I’m calling in regards to the order XXX made 3 days ago.我打来是为了问一下关于XXX三天前下的订单的情况。

I’m calling to the annual report.I’m calling about the contract.3.打必备第三句：Ta什么时候回来?When can I expect him back?他大概什么时候会回来?When will he be back?When would be a good time to reach him?When will she be available to take my call?4.打必备第四句：我能留个口信吗?May I leave a message for him?我能给他留个口信吗?Could you please connect me to his voice mail?I think I’ll leave a message.5.打必备第五句：请Ta给我回电好吗?Please tell him/her that XXX called and have him/her return my call.请告诉他/她XXX打过，让他/她给我回电。

商务英语电话对话两人

商务英语电话对话两人商务英语是英语语言运用技能和国际商务知识互相融合的一门综合性课程。

店铺整理了两人商务英语电话对话，欢迎阅读!两人商务英语电话对话一A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:I'd like to speak to someone about reservations.A:I can help you with that.what date would you like to make a reservation for?B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?B:When do you expect him back in?A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 .A:Could you please spell your last name for me?B:Sure.It's D-A-R-C-Y.A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?B:That's 3235.A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.两人商务英语电话对话二A: Good morning. Hudson Textile Company.A:早上好!这里是哈德逊纺织品公司。

中职教育-国际商务英语口语口译课件：Unit 2 Business Telephoning.ppt

Unit 2 Business Telephoning / 商务电话
电话是商务活动中不可或缺的要件，商务电话礼仪、禁忌以及应对技巧便理所当然地成为了商务工作人员必备职业素质之一。
在彼此看不到的电话中，双方的心情和心理状态便完全依赖声音传送。声音是自然而直接的，即便刻意掩饰，当时的心情和肢体语言也会微妙地显现于声调中。所以，通话时即使看不见对方，也要当作对方很快就会在眼前出现一样，尽可能注意自己的姿势。只要姿势端正，声音自然会清晰悦耳。
in it. Liu: You’re welcome. Which particular items are you interested in? Carson: Well, we’ve gone through your catalogue and have interest in some home textile items. Liu: May I have your specific inquiry? If you make an inquiry, we can offer you firmly. Carson: We’re planning to place an order for 300 bales. We’ll be pleased if you quote us your
deal? Rick: Yes, I’ll pay by irrevocable letter of credit as usual. Please send me a fax with all the
information. Li: No problem. I’ll get it ready very soon. Rick: It’s nice to do business with you. Goodr and Acceptance 还盘和接盘

商务英语口语之电话英语

商务英语口语之电话英语首先让我们来熟悉一下电话用语中常用的单词和句型吧!预习1.I'dliketodosth我想要做某事。

2.extension分机3.switchboard总机4.delivery送货5.speaktosb.与...讲话6.putsb.through为某人接通(给的电话)7.connect...with接通电话Operator:KrondikeElectronics.CanIhelpyou?Bird:Yes,I'dliketospeaktoMr.Edwards,please.Operator:Who'scalling,please?Bird:JohnBird.Operator:Justamoment,Mr.Bird;I'llputyouthrough.看来第一个接听Mr.Bird电话的人是Krondike电器公司的Operator接线员。

因为现在许多公司中都设有分机，分机是extension,所以从outline外线拨入的电话一般都会经过switchboard总机转接到分机上。

接线员首先自报公司名KrondikeElectronics，然后礼貌地问：CanIhelpyou?(我能为您做点什么吗?)WhatcanIdoforyou?MayIhelpyou?讲到这里，你也许会感到奇怪：拿起电话第一句话不都是Hello 吗?为什么这位接线员没有用Hello呢?这是因为现代人越来越重视时间和效率，在接通电话后直接报出公司或姓名的情况变得很普通。

有时，为了显得更礼貌，也可以加上Goodmorning、Goodafternoon，然后再报出身份。

上一段中Mr.Bird的回答也很有礼貌，他说：Yes,I'dliketospeaktoMr.Edwards,please.(是的，我想找爱德华先生。

)请注意，这里Mr.Bird用了I'dliketodosth....的句型，I'dliketodo...是Iwouldliketodo...的缩写形式，用这个句式提出要求会显得非常有礼貌，类似的礼貌用语还有：MayIspeaktoMr.Edwards?(我可以与爱德华先生讲话吗?)CouldyouputmethroughtoMr.Edwards,please?(你能给我接通爱德华先生吗?)有时你不知道该找谁来解决问题，比如说想找个人谈谈delivery(送货)的问题，那么下面的句式是可以帮你解决"开口之难"的：I'dliketospeaktosomeoneaboutdeliveries,please.现在就记住I'dliketospeaktosomeoneaboutsth.,please.的句式吧!还有一点要注意的是：在电话英语中，习惯用speaktosb.，而不用talktosb.。

商务英语电话的用语

商务英语电话的用语英：● (Receptionist/Assistant))? (Caller)Guidelines for external calls to the company receptionist● Use a positive salutation.(example: Good morning,)● Identify your company and yourself.(example: ABC Incorporated, Marie speaking.)● Give a standard offer of service.(example: May I help you?)? Wait for the caller to identify herself/himself and to stateher/his purpose.(example: Hi, this is Sarah. I’d like to talk to Mr. Long)● Give an appropriate response.(example: Just a moment, please. I’ll transfer your call)Guidelines for external calls to an administrative assistant● Use a positive salutation.(example: Good morning,)● Identify your superior and yourself.(example: Mr. Long’s office, Helen speaking.)? Wait for the caller to identify herself/himself and to stateher/his purpose.(example: Good morning, Helen. This is Sarah. Can Ispeak to Mr. Long, he’s expecting my call?)● Give an appropriate response.(example: Just a moment, please, while I put youthrough.)Guidelines for internal calls to a departmental secretary/receptionist● Use a positive salutation.(example: Good morning,)● Identify your department and yourself.(example: Marketing Dept. This is Lucy.)? Wait for the caller to identify herself/himself and to stateher/his purpose.(example: Hi, Lucy. How are you doing? Is Jack around?)● Give an appropriate response.(example: Sorry, he just stepped out.)? Possible return response.(example: OK, I’ll call back later.)中：● (接待员/助手)? (打电话者)公司接待员接听外部电话的原则●用积极的问候语。

商务英语情景对话电话篇

商务英语情景对话电话篇
1.Call me back please 请给我回电话
A:Could you have her call me back, please?
B:No problem. I will let her know.
A：你能让她给我回个电话吗?
B：没问题，我会告诉她的。

2. Collect call 对方付费电话
A: I need to make a collect call.
B: Just one second, I will connect you.
A：我得打个对方付费电话。

B：没问题，我给您接。

3.Could you call back later? 您能过会给我打电话吗?
A: I'm in the middle of something. Could you call back later?
B: Sure. I will call you this afternoon.
A：我现在很忙，你能过会给我打电话吗?
B：好的，我下午打给你。

4.Get the phone 接电话
A: I'm busy, can someone get the phone? B: Okay. I got it.
A：我有事儿，谁接一下电话好吗?
B：好的，我接了。

5.Give me a call 给我打个电话
A: If you need anything, give me a call. B: Thanks a lot.
A：如果你需要什么，给我打个电话。

B：太谢谢了。