questionnaire

Survey on the information service system of Xi’an inner city

Dear friends,

We are students of the School of Architecture, Xi'an University of Architecture and Technology, and we are doing a study on the information service system for tourists of the inner city of Xi’an, we would appreciate it if you could help us by sharing your experience of using the tourists’ facilities to get travel information in Xi’an.

The purpose of this survey is to understand the status of the information service system for tourists of Xi’an and to discover any existing problems in it, then to provide theoretical basis for improving your travel experience.

The questionnaires are taken in an anonymous way, and the information we get will be expressed by statistical approaches, which do not involve personal privacy, with measures taken to maintain secrecy of the investigated content, so it will not have any negative impact on your life.

a. Profile

1. your age

A. below 18 years old

B. 19 ~ 25 years old

C. 26 ~ 30 years old

D. 31 ~ 40 years old

E. over 40 years old

2. your gender

A. Male

B. Female

3. your occupation

A. company staff

B. government officer

C. teachers and researchers

D. students

E. freelance

4. your educational background

A. high school

B. undergraduate school

C. graduate school or above

5. you’re from .

b. Before departure

6. about your plan on the trip

A. fully organized and scheduled

B. only partly scheduled with flexibility

C. not planned at all

7. please rank the following kinds of information in numbers, in order of importance when you’re planning the trip,

A. transportation

B. accommodation

C. catering

D. safety

E. shopping

F. sightseeing

G. entertainment

8. through what channels do you obtain the tourism-related information before you get to Xi’an?

A. internet

B. service hotline

C. books (e.g. lonely planet)

D. friends

E. other channels, please add

9. please score the following ways of getting information according to your experience in Xi’an,

c. After arrival at the destination city,

10. through what channels do you get accommodation information?

A. internet booking

B. service call

C. tourism books

D. friends recommended

E. other channels, please add

11. please rank the following factors in numbers, in order of importance when making decisions of accommodation,

A. cleaness

B. private room

C. accessible to convenient transportation

D. unique decoration

E. close to downtown

F. easily accessible to information

G. price

12.how do you get the information of transportation?

A. internet

B. service hotline

C. books

D. traffic signs

E. asking passengers

F. other, please add

13.please score the following channels of getting information of transportation according to

14. how do you prefer to get about when you’re touring in Xi’an

A. walking

B. bicycle If you choose bicycle, how do you like the bicycle stops,

a. convenient to use

b. not convenient

C. public transportation (bus, taxi, metro, etc.)

15. how do you find the traffic signs?

A. clear and useful

B. vague and useless

what kind of specific problems does there exist

d. during the tour in the city,

16.please rank the following kinds of information in numbers in order of the level of your demand during the tour,

A. timetable of the attractions

B. entry prices of the attractions

C. address of the attractions

D. information signs or traffic signs related to the attractions

E. services and facilities around the attractions

F. best route of touring in the city

G. about souvenirs