12-13-2 11级《商务英语》(本三)期末试卷(B)

淮海工学院

12-13-2学期 11级《商务英语》（东港学院）期末试卷B 班级________ 姓名________ 学号________

考试注意事项

请考生注意以下事项：

1).17:15放听力录音；

2).检查试卷是否有缺页；

3).答题卡上要写清楚班级（写在姓名上方空白处）、姓名及学号，答题卡

上所有涂黑的内容必须用2B铅笔；

4).一定要注意涂写答题卡上的试卷代号（A或B），若不涂写，试卷按零

分处理；

5).主观题答题纸上也要写清楚系别、班级、姓名、学号（学号要写全）试

卷代号及任课教师姓名。

Ⅰ. Listening Comprehension （1’×25=25’）

Section A Understanding Business Conversations（1’×10=10’）

Directions:In this part, you will hear two business conversations. For each conversation, there are five questions. For each question, there are four choices marked A), B), C) and D). Choose the best answer and then mark the corresponding letter on the Answer Sheet with a single line through the center. Both conversations will be spoken twice.

Conversation One

Questions 1 to 5 are based on Conversation One.

1. Martha Willis is a ________ at the university.

A) student B) secretary C) teacher D) librarian

2. Why can’t Mrs. Mills answer the phone?

A) She is having a class. B) She is on business.

C) She is in a meeting. D) She is sick.

3. They have agreed to meet on ________?

A) Saturday morning B) Thursday afternoon

C) Wednesday afternoon D) Tuesday morning

4. What is the probable relationship between Martha and John Jones?

A) Mother and son. B) Teacher and student.

C) Friends. D) Doctor and patient.

5. Which of the following is NOT TRUE according to the conversation?

A) Mrs. Mills is a career counselor.

B) Martha needs some advice on choosing a major.

C) They will meet at three o’clock.

D) Martha calls in the morning.

Conversation Two

Questions 6 to 10 are based on Conversation Two.

6. What topic is being discussed in the conversation?

A) Apologies for absences. B) A marketing research.

C) An upcoming meeting. D) A travel plan.

7. What is the probable relationship between the two people?

A) Husband and wife. B) Secretary and boss.

C) Teacher and student. D) Doctor and patient.

8. According the conversation, what is the first thing to deal with?

A) Read the minutes of the last meeting. B) Budget arrangements for products.

C) Preparation of questionnaires. D) Sales forecasts and targets.

9. Who will they welcome immediately after the apologies for absences?

A) Interviewees. B) Visitors.

C) The chairman. D) New staff members.

10. What is the general tone of the conversation?

A) Pessimistic. B) Imperative. C) Dialectal. D) Optimistic.

Section B Understanding Business Presentations（1’×15=15’）

Directions: In this part, you will hear three business presentations. For each presentation, there are five questions. For each question, there are four choices marked A), B), C) and D). Choose the best answer and then mark the corresponding letter on the Answer Sheet with a single line through the center. Both presentations will be spoken twice.

Presentation One

Questions 11 to 15 are based on Presentation One.

11. What was the traditional image of a salesman?

A) Someone who did it because he couldn’t find another job.

B) Someone who was experienced in selling.

C) Someone who liked the job.

D) Someone whose major was business.

12. Which of the following is NOT the meaning of selling in traditional approach?

A) Conning the person into coughing up for a product.

B) Bullying your way into a home.

C) Sticking your foot in the front door.

D) Presenting a set of encyclopedias for the children.

13. Which of the following is NOT the requirement of a good salesperson?

A) Liking people’s differen t needs.

B) Liking people.

C) Being able to recognize the indecisiveness of a prospective customer.

D) Being able to pick up on the personality traits of another.

14. According to the presentation, what will make selling easier？

A) Helping customers make up their mind.

B) Selling products that interest you.

C) Creating an emotional link with the customer.

D) Making a lot of preparation.

15. What is the presentation mainly about?

A) How to change the image of a salesperson. B) How to find another job.

C) How to have certain personality characteristics. D) How to be a good salesperson. Presentation Two