物业管理情景英语
物业管理专业英语
物业管理专业英语物业管理是指对房地产物业进行综合管理和服务的职业。
随着全球化的发展，物业管理行业也逐渐得到了广泛的关注和重视。
在这个行业中，掌握一定的英语专业词汇和表达方式是非常重要的。
本文将为您提供一些与物业管理相关的英语词汇和句子，以帮助您更好地理解和应对物业管理工作中的英语交流。
1. Property Management - 物业管理- Property management refers to the operation, control, and oversight of real estate properties.- Effective property management ensures the smooth functioning and maintenance of properties.2. Facility Management - 设施管理- Facility management involves the coordination and maintenance of physical assets within a property.- Facility managers are responsible for ensuring the safety and functionality of buildings, equipment, and systems.3. Lease Agreement - 租赁协议- A lease agreement is a legally binding contract between a landlord and a tenant, specifying the terms and conditions of the rental arrangement.- The lease agreement outlines the rent, duration, and responsibilities of both parties.4. Maintenance - 维护- Maintenance refers to the regular upkeep and repair of a property to ensure its proper functioning and appearance.- Preventive maintenance helps to identify and address potential issues before they become major problems.5. Tenant - 租户- A tenant is a person or organization that rents or occupies a property from a landlord.- Tenants are responsible for paying rent and adhering to the terms of the lease agreement.6. Landlord - 房东- A landlord is the owner of a property that is rented or leased to a tenant.- Landlords are responsible for maintaining the property, collecting rent, and addressing tenant concerns.7. Property Inspection - 房屋检查- Property inspection involves a thorough examination of a property to assess its condition and identify any potential issues.- Inspections are often conducted before a tenant moves in or moves out of a property.8. Security - 安全- Security measures are implemented to protect the property and its occupants from potential threats or hazards.- Security systems, surveillance cameras, and access control are commonly used in property management.9. Rent Collection - 租金收取- Rent collection refers to the process of collecting rental payments from tenants.- Property managers ensure that rent is paid on time and handle any issues relatedto late or unpaid rent.10. Tenant Relations - 租户关系- Tenant relations involve maintaining positive and effective communication with tenants.- Property managers address tenant concerns, resolve disputes, and ensure tenant satisfaction.11. Budgeting - 预算管理- Budgeting involves the planning and allocation of financial resources for property management activities.- Property managers create budgets to cover expenses such as maintenance, repairs, and utilities.12. Sustainability - 可持续性- Sustainability in property management focuses on reducing environmental impact and promoting energy efficiency.- Implementing sustainable practices can help reduce operating costs and enhance the value of the property.13. Emergency Response - 应急响应- Emergency response protocols are established to handle unforeseen events or crises in a property.- Property managers coordinate emergency procedures, such as evacuations or contacting emergency services.14. Tenant Screening - 租户筛选- Tenant screening involves assessing potential tenants to determine their suitability for a property.- Background checks, credit checks, and references are commonly used to evaluate tenant applicants.15. Eviction - 驱逐- Eviction is the legal process of removing a tenant from a property due to non-compliance with the lease agreement.- Property managers follow specific procedures and regulations when initiating an eviction.以上是一些与物业管理相关的英语词汇和句子。
物业管理英语第一讲PropertyManagement_6
物业管理英语第一讲：Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achieve the objectives of th e property owner. Sometimes owners manage their own property, particularly small properties and particularly when they themselves oc cupy part of the space. But for larger properties or those whose owners live at a distance, management is usually performed by a paid pr operty manager, either an individual buildings on long-term leases, where tenants maintain the building, pay the taxes and insurance, an d mail the owner a check each month. But most residential, office, retail, and many industrial properties offer services along with the sp ace over time.Property management has long been an underrated function in the real estate industry. The need for professional management did not be come apparent until the depression of the 1930s, when numerous foreclosures revealed a pattern of management deficiencies. This over sight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or wo rk is a highly challenging task, calling for training, good judgment, variety of technical skills. Traditionally, however, emphasis in the re al estate industry has been on the so permanent elements of the investment-good location, construction, and reasonable long-term financ ing-than on the day-to-day operation of the property. It has sometimes seemed as if a property owner, having made a very large investm ent in the permanent structure, assumed that the property would run itself with a minimum amount of supervision.This concept of property management has changed substantially in the past decade. In an era of rising costs, it has dawned on owners th at good property management is the major controllable influence on residual cash flow (i. e., the number of dollars that end up in the ow ner‟s pocket). It is true that both rent rates and operating expenses are largely shaped by market forces beyond the control of any one pr operty owner (witness the very sharp rise in energy costs in the 1970s). But it is also true that comparable properties within the same ge ographic area often show significant variances in rental income and operating costs. Why? Close inspection often shows that “above-av erage” operating expenses and lower than average rent levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating the importance of management. So me investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been managed in the past and that the million dollar valuation was based on a capitalization of historic income figure. He borrowed money to buy the property, renegotiated certain leases, and established more effici ent operating procedures. In six months he sold the property for $1.4 million based on the capitalized value of the new, higher net incom e. His contribution was management expertise.Useful Expressions:at a distance 在远处along with 和，同，与……一道；加之call for 需要；要求rather than 而不是dawn on 开始（被人）理解，渐渐（使人）明白end up 结束，结尾；停止result for 由于，是……的结果be based on 基于；以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中，动词不定式to achieve the objectives of the property owner作目的状语。
物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中使用的专业英语词汇和表达方式。
物业管理是指对房地产物业进行综合管理和维护的一项工作，包括物业运营、设施管理、客户服务等方面。
在国际化的背景下，掌握物业管理专业英语对于从事物业管理工作的人员来说至关重要。
以下是物业管理专业英语中常用的词汇和表达方式：1. Property management（物业管理）: The operation, control, and oversight of real estate properties, including residential, commercial, and industrial properties.2. Facility management（设施管理）: The coordination and maintenance of various physical assets within a building or property, such as HVAC systems, electrical systems, and security systems.3. Tenant（租户）: A person or organization that rents or leases a property from a landlord.4. Lease（租赁合同）: A legal contract between a landlord and a tenant that outlines the terms and conditions of the rental agreement.5. Maintenance（维护）: The ongoing upkeep and repair of a property or its facilities to ensure they are in good working condition.6. Rent（租金）: The payment made by a tenant to a landlord in exchange for the use of a property.7. Property inspection（物业检查）: The process of assessing the condition of a property to identify any maintenance or repair needs.8. Occupancy rate（入住率）: The percentage of occupied units in a property compared to the total number of units available for rent.9. Property manager（物业经理）: The person responsible for overseeing the day-to-day operations of a property, including tenant relations, maintenance, and financial management.10. Budgeting（预算编制）: The process of planning and allocating financial resources for the operation and maintenance of a property.11. Security measures（安全措施）: Measures taken to ensure the safety and security of a property and its occupants, such as surveillance systems, access control, and security guards.12. Customer service（客户服务）: The provision of assistance and support to tenants and other stakeholders in a property, including addressing their concerns and resolving any issues.13. Landlord（房东）: The owner of a property who rents or leases it to a tenant.14. Eviction（驱逐）: The legal process of removing a tenant from a property due to non-payment of rent or violation of the terms of the lease agreement.15. Lease renewal（租赁续约）: The process of extending the term of a lease agreement between a landlord and a tenant.以上是物业管理专业英语中常用的词汇和表达方式，掌握这些词汇和表达方式对于从事物业管理工作的人员来说非常重要。
物管处日常中英文
物管处：1、——可以帮我把这份文件发到台湾吗？Could you help me to fax this to Taiwan?——很抱歉。
我们这里的传真机不可以发国际传真。
Sorry, this fax-machine is not for international.2、我想要借用一下梯子？May I borrow this ladder/stepladder?3、请帮我把这份文件复印3份。
Please give me three copies of this paper for me, thank you!4、最近有一段时间不在家，可以把钥匙托管在物业吗？We will be out for some days. Shall we put our keys here?5、——可以请物业帮忙接收一下快递吗？Could you receive the EMS for me?——好的，请先签一下委托书。
Ok, please sign this letter of attorney.维修用语：1、我们家的净水器出水小，可以请师傅过来维修一下吗？There’s something wrong with our water cleaner/purifier. Could you ask somebody to have a look?2、厨房里的水槽下方漏水。
There is water leaking from somewhere in the kitchen.3、次卧窗户漏水Water leaking in the guest room4、客厅墙面有裂缝/发霉There’s a fissur e/mildew in the wall of our living room.5、北阳台天花涂料脱落The painting on the ceiling of the north balcony is falling off.6、厨房水槽上水龙头松动The tap/water faucet in the kitchen is loosen.7、客卫卫生间马桶堵塞The closestool in the guest’s washing room is blocked up.8、客卫台盆龙头漏水The tap/water faucet in the guest washroom is leaking.9、——主卧灯不亮The light in the main bedroom couldn’t be switched on.——家里是否备有灯泡？是否需要我们提供？Do you have any spare bulb at home?Do you need our light bulb?——家里没有。
物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语专业术语和表达方式。
物业管理是指对房地产物业进行全面管理和运营的一种管理方式，包括房屋维修、设备设施管理、安全管理、环境卫生管理、客户服务等方面。
在国际化的背景下，物业管理专业英语的学习和掌握对于从事物业管理工作的人员来说至关重要。
以下是物业管理专业英语的一些常用词汇和表达方式：1. Property Management - 物业管理2. Real Estate - 房地产3. Facility Management - 设备设施管理4. Maintenance - 维修5. Security Management - 安全管理6. Environmental Management - 环境管理7. Tenant - 租户8. Lease Agreement - 租赁协议9. Rent Collection - 租金收取10. Property Inspection - 房屋检查11. Complaint Handling - 投诉处理12. Budgeting - 预算管理13. Energy Efficiency - 能源效率14. Emergency Response - 应急响应15. Customer Service - 客户服务16. Renovation - 翻新17. Occupancy Rate - 出租率18. Lease Renewal - 续租19. Property Valuation - 房产估值20. Landlord - 房东在物业管理专业英语中，常常会遇到以下场景和对话：1. 客户服务场景：Tenant: Hi, I'm having some issues with the plumbing in my apartment.Property Manager: I'm sorry to hear that. We will send a maintenance team to fix it as soon as possible.2. 租赁协议场景：Landlord: The lease agreement will be valid for one year, starting from July 1st.Tenant: Sounds good. I will sign the agreement and pay the deposit.3. 房屋检查场景：Property Manager: We will conduct a property inspection next week. Please make sure your apartment is clean and tidy.Tenant: Sure, I will prepare for the inspection.4. 投诉处理场景：Tenant: I have been experiencing excessive noise from the neighbors. Can you please address this issue?Property Manager: We apologize for the inconvenience. We will talk to the neighbors and take necessary actions.5. 预算管理场景：Property Manager: We need to prepare the budget for the next fiscal year. Please provide the estimated expenses for your department.Facility Manager: I will gather the information and submit it to you by the end of the week.以上是物业管理专业英语的一些常用词汇、场景和对话示例。
物业管理英语口语应用 PPT精品课件
一、前台基本待客英语
交给客人某东西时可以说： Here you are. 给你。 Here is your room key. 给你钥匙。 Here it is. 这就是您的东西。 当客人准备离开时，可以说： Have a nice day.
一、前台基本待客英语
祝您有美好的一天。 We hope to see you again soon. 希望不久能再加到你。 Thank you for staying with us. 谢谢光临。 当客人的英语难以理解时，可以说： Pardon? =Pardon me? =I beg your pardon? 对不起，请再说一遍。 Could you repeat that, please.请您重复一遍好吗？
一、前台基本待客英语
How many tickets would you like to buy? 请问您要买几张票？ 4、在提供建议协助、征求意见时，可使用Shall I......或
Would you like me to do......? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？
一、前台基本待客英语
Who would you like to contact? 请问您想和谁联络？ Which kind of room would you prefer? 请问您喜欢哪一种房间？ How would you like to settle your bill? 请问您的账单如何处理？ How long would you like to stay? 请问您要逗留多久？
物业管理英语口语应用
课件目录
物业管理情景英语.
物业管理情境英语一-------空调维修夏季到来．持续的高温天气让大家都酷暑难耐。
又是一个炎热的下午，张小姐打电话到客服中心，客服小王接听了电话。
Summer has come, Sustained high temperature makes people intolerable.This afterno onMiss Zhang called to service center,Wang,an assistant of theCenter answered the call.小王：您好，客服中心，请问有什么能帮你吗?Wang: Good afternoon，what can I do for you?张小姐:你好，我是12楼XXX公司的行政主管。
我们办公室的空调好像出问题了，你们能帮忙看一看吗？Miss Zhang:Hello, this is the Admin Supervisor from XXX Company on 12thfloor.Th e air conditioner of our office doesn't work. Could you come tocheck?小王：好的，我们马上就到。
Wang：No problem, we'll come soon．小王和维修人员立刻赶到了12楼，对该区域的中央空调系统进行了检测。
发现是空调过滤网堵塞，维修人员迅速对过滤网进行了清洗疏通。
空调很快就运行正常了。
Wang and a maintenance worker went to Miss Zhang’s office．They check theair conditioner system of this area and then found out that the filter hasbeen blocked．They cleaned the filter and the air conditioner could worksoon．小王：张小姐，进入夏季空调经常运行，长期的工作导致过滤网集聚大量的灰尘，我们会定期给空调进行过滤网清洗，有需要的话可以联系我们。
物业管理英语第一讲PropertyManagement
物业管理英语第一讲：Property ManagementProperty management is the process of overseeing the operation and maintenance o term leases, where tenants maintain the building, pay the taxes and insurance, and mail theProperty management has long been an underrated function in the real estate industry. Th good location, construction, and reasonable long-term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a property owner, having madThis concept of property management has changed substantially in the past decade. In an average” operating expenses and lower than average rent levels result from inadequate pro The classic mistake of the stock and bond investor moving into real estate involves undere There is a story about the importance of property management. A San Francisco real estateUseful Expressions:at a distance 在远处along with 和，同，与……一道；加之call for 需要；要求rather than 而不是dawn on 开始（被人）理解，渐渐（使人）明白end up 结束，结尾；停止result for 由于，是……的结果be based on 基于；以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中，动词不定式to achieve the objectives of the property owner作目的状语。
物业管理专业英语
物业管理专业英语物业管理是指对房地产、建造物或者其他不动产进行综合管理的职业，涉及到各种管理工作和专业术语。
在物业管理领域，掌握一些专业英语词汇和表达方式是非常重要的。
下面是一些常见的物业管理专业英语词汇和句子，供您参考：1. Property Management - 物业管理Property management refers to the operation, control, and oversight of real estate properties.2. Facility Management - 设施管理Facility management involves the maintenance, operation, and management of buildings and facilities.3. Lease Agreement - 租赁协议A lease agreement is a legal contract between a landlord and a tenant, outlining the terms and conditions of the rental agreement.4. Tenant - 租户A tenant is a person or business entity that rents or leases a property from a landlord.5. Landlord - 房东A landlord is the owner of a property who rents or leases it to a tenant.6. Maintenance - 维护Maintenance refers to the regular upkeep and repair of a property to ensure its proper functioning and appearance.7. Repairs - 修理Repairs are specific actions taken to fix or restore something that is damaged or not working correctly.8. Inspection - 检查Inspection is the process of examining a property or its components to assess its condition or compliance with regulations.9. Occupancy Rate - 入住率Occupancy rate is the percentage of occupied units in a property, typically used to measure the property's performance.10. Common Areas - 公共区域Common areas are shared spaces in a property that are accessible to all tenants, such as lobbies, hallways, and parking lots.11. Tenant Complaints - 租户投诉Tenant complaints are issues or concerns raised by tenants regarding the property, its management, or other tenants.12. Budgeting - 预算编制Budgeting is the process of estimating and allocating funds for various expenses related to property management.13. Eviction - 驱赶Eviction is the legal process of removing a tenant from a property due to non-payment of rent or violation of lease terms.14. Lease Renewal - 租赁续约Lease renewal is the process of extending the lease agreement between a landlord and a tenant for an additional period.15. Security Deposit - 押金A security deposit is a sum of money paid by a tenant to a landlord as a guarantee against damages or unpaid rent.16. Property Insurance - 房产保险Property insurance provides coverage for damages or losses to a property caused by fire, theft, natural disasters, or other events.17. Lease Termination - 租赁终止Lease termination refers to the end of a lease agreement, either by the expiration of its term or through mutual agreement.18. Lease Terms - 租赁条款Lease terms are the conditions and provisions outlined in a lease agreement, including rent amount, duration, and responsibilities of the parties involved.19. Energy Efficiency - 能源效率Energy efficiency refers to the use of technology and practices that reduce energy consumption and waste in a property.20. Tenant Screening - 租户筛选Tenant screening is the process of evaluating potential tenants to determine their suitability and reliability as renters.以上是一些物业管理专业英语词汇和句子的介绍。
物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语专业术语和表达方式。
物业管理是指对房地产项目进行综合管理和运营的过程，包括管理、维护、改善和增值等方面。
在国际化的背景下，掌握物业管理专业英语对于从事物业管理工作的人员来说至关重要。
下面是物业管理专业英语的一些常用词汇和表达方式：1. Property management - 物业管理Property management refers to the operation and control of real estate properties, including residential, commercial, and industrial properties.2. Facility management - 设施管理Facility management involves the maintenance, operation, and improvement of the physical assets within a property, such as buildings, equipment, and utilities.3. Lease agreement - 租赁协议A lease agreement is a legally binding contract between a landlord and a tenant, outlining the terms and conditions of the rental arrangement.4. Tenant - 租户A tenant is a person or organization that rents or occupies a property owned by another party, usually in exchange for monthly rent payments.5. Landlord - 房东A landlord is the owner of a property that is rented or leased to a tenant. The landlord is responsible for maintaining the property and collecting rent.6. Maintenance - 维护Maintenance refers to the regular upkeep and repair of a property to ensure its proper functioning and appearance.7. Security - 安全Security measures are implemented to protect a property and its occupants from potential threats, such as theft, vandalism, or unauthorized access.8. Budgeting - 预算编制Budgeting involves the estimation and allocation of financial resources for various expenses related to property management, such as maintenance, utilities, and staff salaries.9. Occupancy rate - 入住率The occupancy rate is the percentage of rented or occupied units within a property. It is often used as an indicator of the property's profitability and market demand.10. Rent collection - 租金收取Rent collection is the process of collecting monthly rental payments from tenants. It may involve various methods, such as in-person payments, online transfers, or automatic deductions.11. Tenant screening - 租户筛选Tenant screening is the process of evaluating potential tenants to determine their suitability and reliability as renters. It may involve background checks, credit checks, and reference checks.12. Property inspection - 房屋检查Property inspection is the assessment of a property's condition to identify any maintenance or safety issues. It is typically conducted before a tenant moves in or after they move out.13. Eviction - 驱赶Eviction is the legal process of removing a tenant from a property due to non-payment of rent, violation of lease terms, or other breaches of the rental agreement.14. Common area - 公共区域Common areas are shared spaces within a property that are accessible to all tenants, such as lobbies, hallways, elevators, and parking lots.15. Lease renewal - 租赁续约Lease renewal refers to the extension of a lease agreement between a landlord and a tenant. It may involve negotiating new terms, such as rent increases or lease duration.以上是物业管理专业英语中的一些常用词汇和表达方式，这些术语和短语可以匡助物业管理人员更好地与国际客户、合作火伴和同行进行交流和沟通。
物业管理情景模拟英文小品
梁：I am responsible for checking up the decoration affair,like the wall tiles ,doors and ecopaint. 我负责验收装修事务，像墙砖，门和油漆。 麦：I am secretary ,my work is taking notes their building test results. 我是秘书，我的工作是记录验收结果。 汤：OK！I hope you can complete your works carefully later and take the results of your works to me.I will bring the results to Mis. Mai. 好的，我希望你们能认真完成然后把结果给我。 我会交给麦小姐。
Question：
Why can’t we drill a hole in the external wall when we install air condintioners?
情景模拟一：Building Test
验房组长（Group leader）：汤雨情 水暖工程（Water and heating）：温敏超 电气工程（Electricity and gas）：洪志晓 土建工程（Civil Engineering）：李建平 装修工程（Decoration affair）：梁平颖 文秘工作（Secretary）：麦智华
麦：Excuse me sir！I’m a property manager.Your decoration affect others rest,can you adjust your time? 打扰了，先生!我是一名物管。您的装修影响到别人休息， 能调整一下吗？ 李：Sure，but I have no other spare time . 可以，但我没有其他空余时间啊。 麦：You can starting your decoration work in the weekend and we can help you. 你可以在周末装修，我们会帮你。 李：Then thank you first。 那就先谢谢了。 麦：It’s my pleasure. 我的荣幸！
物业英语情景对话中文案例
咨询服务Consulting Service-有关二次供水（一天，小区住户玛丽来到物业服务中心。
）小陈：有什么事可以帮到您？玛丽：我想知道为什么洗衣服的时候突然停水了？小陈：很抱歉，小区今天上午9：00到下午5：00进行第二次供水池清洗，我们5天前已在单元门的信息栏内张贴通知，您可能没有留意。
玛丽：哦，我确实没有注意。
什么是二次供水池，为什么要清洗啊？小陈：生活饮用水二次供水是指通过二次供水设施间接向用户供给生活饮用水的行为。
因为我们小区为高层住宅，市政供水的压力无法到达高层住户，必须通过小区的加压水泵进行二次加压后供给高层住户使用。
玛丽：哦，原来我们是二次供水。
小陈：按照重庆生活饮用水二次供水管理规定，作为加压系统内的二次供水池，必须半年清洗一次，以保证住户用水水质。
清洗时会使用清洗和消毒剂，所以必须停水作业。
服务中心会在清洗作业前张贴提示，提醒业主做好储水准备。
玛丽：我明白了，谢谢你们的服务。
VOCABULARY 必备词汇Wonder 想知道Householder 房主Detergent 洗涤剂; 洗衣粉Disinfectant 杀毒剂; 杀菌剂Secondary water supply basin 二次供水池High rise building 高层建筑Municipal water supply 市政供水Booster pump 加压水泵In advance 提前咨询服务Consulting Service-有关过户手续玛丽来到服务中心，帮朋友咨询办理过户手续事宜。
）小陈：你好！我能帮助您吗？玛丽：你好！我朋友刚买了本小区的一套房产，准备办理过户，请问需要办理哪些手续？小陈：因为本小区的水电费是由管理处代收代付的，所以除了管理费以外，还要办理水电费过户。
有线、燃气、电话、宽带等需要去相关营业厅办理过户，各部门的联系电话及地址都在这张名片上，具体事宜你可以电话咨询一下。
（小陈递上一张卡片。
物业管理服务英语
物业管理服务英语Property Management Services in EnglishIntroduction:Property management is a dynamic field that involves the oversight and direction of residential, commercial, or industrial real estate properties. In an increasingly globalized world, the ability to communicate effectively in English is crucial for property managers, owners, and tenants alike. This article will explore the key aspects of property management services and provide insights into how they are conducted in English.Understanding the Role of a Property Manager:A property manager's role is multifaceted, encompassing tasks such as tenant relations, financial management, property maintenance, and regulatory compliance. In English, property managers often use terms like "leasing," "rent roll," "capital improvement," and "common area maintenance" to describe their work.Tenant Relations:Effective communication is key in tenant relations. Property managers in English-speaking environments must be adept at crafting "letters of correspondence," conducting"tenant interviews," and explaining "lease agreements." They also need to be proficient in English to handle disputes and negotiate "rental agreements."Financial Management:Property managers are responsible for the financial health of the property. They prepare "income statements," "balance sheets," and "budgets." They also liaise with "accountants" and "financial institutions" to ensure the property's financial stability, using terms like "cash flow," "equity," and "liabilities."Property Maintenance:Regular maintenance is essential for keeping a property in good condition. Property managers coordinate with "maintenance crews," "contractors," and "landscapers," and they might use phrases like "preventative maintenance," "HVAC systems," and "plumbing repairs" in English.Regulatory Compliance:Adhering to local, state, and federal regulations is a critical part of property management. Managers must be well-versed in "building codes," "zoning laws," and "health and safety regulations." They also need to keep abreast of "legislative changes" and ensure "compliance with environmental standards."Marketing and Leasing:Attracting and retaining tenants is a significant part of property management. Managers use English to create "marketing materials," "online listings," and "social media campaigns." They also conduct "property tours" and "open houses" to showcase the property's features.Conclusion:Property management services are an integral part of the real estate industry, and the ability to communicate in English is indispensable for professionals operating in English-speaking markets. From tenant relations to financial management, maintenance, and regulatory compliance, a strong command of English is essential for success in this field. As the global real estate market continues to expand, the demand for property managers who can effectively communicate in English will only grow.。
物业服务英语口语
物业服务英语口语Property Management ConversationA: Good morning, how may I assist you today?B: Good morning, I am currently having an issue with my apartment. The air conditioning unit is not working properly.A: I apologize for the inconvenience. Could you please provide me with your apartment number?A: Thank you for providing that information. I will send a technician to your apartment to fix the air conditioning unit as soon as possible.A: The technician should be there within the next hour. Is there anything else I can assist you with today?B: No, that will be all for now. Thank you.B: Thank you, you as well.A: Good afternoon, how can I help you?B: Good afternoon. I have a question regarding the parking lot. It seems that my assigned parking spot is always occupied by someone else.A: I apologize for the inconvenience. May I have your apartment number, please?A: Thank you for the information. I will look into this matter and ensure that your assigned parking spot is available for you in the future.B: That would be great. Thank you for your help.B: Thank you, you too.A: Good morning, how may I assist you today?B: The issues are in the lobby area and the staircase leading to the upper floors.A: I apologize for the inconvenience. I will have our maintenance team address these issues immediately. Is there anything else you would like to report?B: That's all for now. I appreciate your prompt response.B: Thank you, you as well.A: Good afternoon, how can I assist you?A: Yes, there is a nominal fee to cover the maintenance and cleaning expenses. You can find the fee schedule on our website or inquire at the office.B: I see. I will make sure to check the website for more details. Thank you for your help.B: Thank you, you too.A: Good morning, how may I assist you today?B: Good morning. I have been experiencing some issues with the garbage disposal system in my apartment.A: I apologize for the inconvenience. Can you provide me with your apartment number, please?A: Thank you for the information. I will send a technician to your apartment as soon as possible to address the problem with the garbage disposal.A: The technician should be there within the next hour. Is there anything else I can assist you with today?B: No, that will be all for now. Thank you.B: Thank you, you as well.。
大学物业楼管英语对话
大学物业楼管英语对话物业管理常
用英语句子
1.Let me introduce myself.让我自介绍一下.
2.Good morning/afternoon/evening. Sir/Madam .早上好/下午好/晚上好How do you do?你好（初次见面）
3.How are you?你好！
4.Wish most pleasant stay in our apartment?祝你在公寓过得愉快.
5.Have a nice stay. /Have a good time /Have a nice time. 祝你过得愉快hope you will enjoy your stay with us.祝你和我们一起过得愉快
1.1hope you will enjoy your stay in our apartment.祝你在公寓过得愉快.
9.Let me introduce our manager to you.让我介绍我们的经理给你认识.
10.welcome to our apartment.欢迎光临专业资料.
11.This is our manager, Mr. Wang.这位是我们的经理,王先生Nice to meet you.非常高兴认识你.
12.Happy birthday!生日快乐Happy New Year!新年快乐
13.Merry Christmas!圣诞快乐Have a nice holiday!假日快乐
14.Wish you every success!希望你成功Good luck.祝你好运
15.It is nice to meet you.非常高兴认识你.
16.Me too.我也是Wait a moment, please•请等——下。
物业管理专业英语
• 8、物业管理公司的职能包括收取租金，对维护事项作出 反应和处理、为业主发布招租广告、对承租人进行信用和 背景调查。
• Duties of property management companies include accepting rent, responding to and addressing maintenance issue, advertising vacancies for landlords, and doing credit and background checks on tenants.
• More specifically, the business of a property management company may be classified into the following four categories: (1)general business, including maintenance of houses and piecemeal repair for public facilities;(2)particular business, including security, cleaning, gardening and parking;(3) special services entrusted by residents, for example, delivering newspapers or booking air tickets, etc; (4)other business like inside
• A: 早上好，这里是维修部门。 • A：Good morning, Maintenance Department. • B：早上好，我是Lisa，住在268号房。今天早上，我的厕所 堵塞了。请问你们可不可以派水管工过来疏通呢？ • B: Good morning. This is Lisa, living Number 268. My toilet was plugged this morning. Could you please send your plumber to unstop it? • A：好的。我先记下来。Lisa，268号房，厕所堵塞。今天下 午3点怎样？你那时有空么？ • A: Ok. Let me put it down. Lisa number 268, toilet was plugged. How about 3:00 pm this afternoon? Will you be available at that time? • B：没问题。我会等着。谢谢。 B: No problem. I will wait. Thank you. • A：我们时刻为您效劳。再见。 • A: We are always at your service. Bye.
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物业管理情境英语一-------空调维修夏季到来．持续的高温天气让大家都酷暑难耐。
又是一个炎热的下午，张小姐打电话到客服中心，客服小王接听了电话。
Summer?has?come,?Sustained?high?temperature?makes?people?intolerable.This?afte rnoonMiss?Zhang?called?to?service?center,Wang,an?assistant?of?theCenter?answered?the?call.小王：您好，客服中心，请问有什么能帮你吗?Wang:?Good?afternoon，what?can?I?do?for?you?张小姐:你好，我是12楼XXX公司的行政主管。
我们办公室的空调好像出问题了，你们能帮忙看一看吗？???Miss?Zhang:Hello,?this?is?the?Admin?Supervisor?from?XXX?Company?on?12thflo or.The?air?conditioner?of?our?office?doesn't?work.?Could?you?come?tocheck?小王：好的，我们马上就到。
Wang：No?problem,?we'll?come?soon．小王和维修人员立刻赶到了12楼，对该区域的中央空调系统进行了检测。
发现是空调过滤网堵塞，维修人员迅速对过滤网进行了清洗疏通。
空调很快就运行正常了。
Wang?and?a?maintenance?worker?went?to?Miss?Zhang’s?office．They?check?the air?conditioner?system?of?this?area?and?then?found?out?that?the?filter?hasbeen?blocked．They?cleaned?the?filter?and?the?air?conditioner?could?work soon．小王：张小姐，进入夏季空调经常运行，长期的工作导致过滤网集聚大量的灰尘，我们会定期给空调进行过滤网清洗，有需要的话可以联系我们。
Wang:Miss?Zhang,?there?are?a?lot?of?dust?after?long?time?work．We?can?helpto? do?the?regular?cleaning,?so?just?let?us?know?if?you?need?the?help．张小姐：好的，非常感谢你们！Miss?Zhang：It?sounds?great．Thank?you?so?much?for?your?help．小王：不客气!Wang：You?are?welcome!物业管理情境英语二——休闲区东侧路灯照明设施问题吴先生来到服务中心，客服助理小陈接待了他。
Mr．Wu?came?to?the?Service?Center．Chen，a?customer?service?assistant received?him．小陈：早上好，吴先生，很高兴见到您!Chen：Good?morning．Mr．Wu．Glad?to?see?you．吴先生：早上好，小陈。
Mr．Wu：Good?morning，Chen．小陈：请问有什么能帮你的吗?Chen：What?Can?I?do?for?you?吴先生：最近和邻居聊天时，大家都提到休闲区东侧路灯照明设施的问题。
休闲区是大家平时放松休闲的地方，大家都喜欢下班之后在这里放松一下，如果能安装一定的照明设施，这将为住户带来很大的方便。
Mr.Wu:Recently,we?are?talking?about?the?problem?of?the?road?lamp?on?the?east? of?the?leisure?area.?The?leisure?area?is?a?place?for?us?to?relax，and?we like to come?here?after?our?work.?If?there are?some?road?lamps，it?will?bring?lots?of?convenience?for?the residents．小陈：近期我们也正打算在休闲区内安装路灯，我们已经把这一情况上报给了有关领导，待报告成功审批之后，我们马上就可以安装。
Chen:We?are?planning?to?install?the?road?lamps?for?leisure?recently,and?have?reported?to?our?leaders，after?approved we?will?install?them?at once．吴先生：好的，真是非常让人期待呢。
我相信大家知道这个消息都会非常高兴。
谢谢你们!Mr．Wu:ok．I'm?looking?forward?to?it．I?believe?everyone?will?be?happy hearing?the?news，thank?you．小陈：不客气!Chen：You?are?welcome!?物业管理情境英语三——上班高峰时段乘电梯难问题星期四早上，Cindy来到了服务中心，客服小张接待了她。
On?Thursday?morning，Cindy?came?to?the?Service?Center.Zhang,?a?customer service?assistant?received?her．小张：早上好，请问有什么能帮您吗?Zhang：Good?morning,?can?I?help?you?Cindy：早上好，最近公司里很多同事都在讨论早上上班高峰时段乘电梯难的问题。
写字楼是个上班族密集的地方，上班高峰时段，大家都为了避免迟到而赶着到公司，造成了乘电梯难的问题。
你们能不能采取一些有效的疏导措施解决这个问题呢?Cindy：Good?morning．Recently,?we?are?talking?about?the?difficult?problem?of the?elevator?during?the?peak?time．Office?building?is?a?place?where?office?work er?arecrowded,?every?morning?everyone?rush?to?avoid?being?late?to?the?company,it?leads?hard?to?take?the?elevator．Can?you?do?something?for?that?小张：这几天我们也陆续收到有客户反映这个问题，现正准备在下星期实行相关措施。
Zhang：We?have?also?received?some?complaints?about?this problem，and?we?will?carryout?the?relative?plan．Cindy：那太好了!能说明一下具体会是怎样执行的吗?Cindy：That’s?great!?Can?you?tell?me?the?plan?in?detail?小张：在上下班电梯使用高峰期上午8：00—9：30，下午5：30—6：30将进行单，双号楼层管理，从而提高高峰期电梯系统的运行效率。
Zhang：The?elevator?will?be?managed?by?single?and?double?floor?duringthe?peak?time(8：00am-9：30am?and?5：30pm-6：30pm)．So?the?elevator?system?can be?operated?efficiently．Cindy：这听起来不错，相信这个措施实施之后会有很大的改善。
谢谢你们! Cindy：It?sounds?good! I?believe?it?will?bring?great?improvement.?Thank?you!小张：不客气!Zhang：You’re?welcome．物业管理情境英语四——小区树木修剪问题A?Daily?Conversation?on?Property?Management一天，小区树木正在大修剪，客服前台接到住户来电。
One?day，the?trees?are?being?pruned?in?garden，the?receptionist?received?a phone?call?from?a?tenant.住户：这么大的树为什么要修剪啊?Tenant：Why?should?the?big?trees?be?pruned?前台：榕树长势比较快，树冠大，台风季节来临时，会严重影响住户的生命和财产安全，会对小区地下管网造成严重破坏，长期不修剪会对树木的寿命造成影响。
我们已经提前发放了修剪通知，可能您忙没看到。
Receptionist：The?banyan?grow?fast，and the?crown?is?very?big，it?is?a?big potential?danger?to?the?tenants?when?the?typhoon?comes，which?willdamage?the?underground?pipe?seriously?and?affect?the?life?of?the?treesdue?to?no?pruning?for?long?time．We?have?issued?the?notice?to?you?in advance，maybe?you?didn’t?see?it．住户：哦，修剪树木有这么多好处啊。
Tenant：Oh，there?are?so?many?benefits?of?pruning?the?trees．前台：是的。
?Receptionist：Yes，it?is?true．住户：那我支持你们的工作。
Tenant：Ok．I?support?you.前台：多谢您的支持和理解!Receptionist：Thanks?for?your?support?and?understanding．物业管理情境英语五-------物业专项维修资金A?Daily?Conversation?on?Property?Management一天，Mary正在小区中心花园散步，碰到巡查的管理处工作人员张亮，两个人聊了起来。
One?day,?when?walking?in?the?garden?in?the?center?of?the?residential?district，Mary?met?Zhang?Liang,?a?management?staff?on?patrol,?and?they?began?talking．Mary：我发现缴费通知单上有一项是“物业专项维修资金”，请问它是什么用途? Mary：I?see?there?is?a?field?named “special?funds?for?maintenance”on?the? demand?note．Could?you?explain?what?is?it?for?张亮：物业专项维修资金是用于房屋本体共用部分的维修、更新和改造。