Unit 5 Sightseeing 游览

Unit 5 Sightseeing 游览28.How should you organize visiting activities properly for a day? When organizing visiting activities for a day, the tour guide should pay attention to the following aspects.Make good use of time. (For example, the tour guide may choose a short-cut if the main traffic is heavy. He should figure out the most reasonable schedule in order not to waste time on the way.)Special attention should also be paid to sequences of activities. (for example, usually the guide should take tourists to the farthest place first, and then take them to a place which is closer to the hotel. Besides, he should avoid taking the same way, for different routine may bring tourists different experience.)Well arrange different kinds of activities. (Different kinds of sceneries and activities will make tourists full of interests and energy. For example, shopping tour should not be arranged more than twice in a day. Or if tourists are tired after climbing a mountain, the guide should not arrange another mountain climbing activity.导游员应如何安排⼀一天的⾏行行程？安排⼀一天的⾏行行程时，导游员应注意以下⼏几点：合理理安排时间，旅速游缓（缩短旅途中时间，选择最佳旅游路路线，避开拥堵路路段。

）先后有序（先远后近，先⾼高后低，渐⼊入佳境，不不⾛走回头路路）错落有致（不不同旅游景观结合，不不同活动内容结合）29.What should be said before tourists get off the coach for a tour? Let tourists know the way you conduct the tour like whether it is a guided tour; how to keep people together; if there is a group banner, how does it look like; how fast your pace is; what to expect; will the tour be indoors or outdoors; is there much walking; are there many stairs and how much time they will have to take photos.Point out the tour sign placed in front of the coach or its license plate number.Remind them to take care of their personal belongings including passports and money.Tell tourists the meeting time and place.游客下⻋车浏览前，地陪应关照哪些事宜？告知游客你带团浏览的⽅方式，⽐比如是否有讲解，怎样做到不不掉队；如果使⽤用导游旗，它有什什么特点；你⾏行行⾛走的速度是快还是慢；路路上可能会出现什什么样的情况；景点是室内还是室外；到景点需要⾛走多⻓长时间的路路；景点是否有许多台阶，景点拍照安排等。

向游客示意⻋车前旅游标识或⻋车牌号。

提醒游客看管好护照、现⾦金金等随身物品。

告知游客集合时间和地点。

30.What will you tell people before starting a tour in the tourist spot? Emphasize the duration of the tour, departure time and the meeting point. If entry and exit are in whole two different places, make it known to the whole group.Give a brief introduction to the spot.Emphasize some touring precautions.景点浏览前，地陪应关照哪些事宜？强调游客此景点需⽤用多⻓长时间以及何时离开，集中地点。

如出、⼊入⼝口不不在同⼀一处，提醒游客，以防⾛走失。

简要介绍景点。

景区浏览的注意事项。

31.What will you do when you find a tourist missing after free time activity?Before leaving the hotel for tour , if you haven’t yet done so , distribute hotel cards to all your tourists and let them know your cell phone number. Wait for another 15 minutes to see whether he will show up or contact you through cell phone.If someone is late, give him a hint in a humorous way. Don’t shame him in front of the whole group.If you still cannot find him after 15 minutes, continue the tour.The tour lead may continue looking for the tourist.Keep in touch with the hotel and make sure that they will let you know after the tourist is back.If you fail to find the tourist, report the case to the travel agency or the police, if possible.⾃自由活动结束后，如发现⼀一位游客未按时归队，地陪应如何处理理？离开宾馆前，地陪应为客⼈人提供酒店名⽚片，留留下⾃自⼰己的⼿手机号码。

客⼈人如没有按时归队，再等候15分钟，看看客⼈人是否能赶到或通过⼿手机与你联系。

如游客迟到，应以幽默、睿智的⽅方式给予暗示，不不要当众责备客⼈人。

15分钟后如客⼈人仍未归队，继续带团浏览。

领队留留下继续寻找。

与酒店保持联系，⼀一有客⼈人消息就通知你。

如客⼈人⼀一直未找到，必要时报告旅⾏行行社及派出所。

32.What type of sanitary facilities are preferred by tourists in a touristspot?Not all people have the same level of acceptability for sanitary facilities. Many female tourists prefer western-style seated commode facilities , especially those who come from a culture where squatting is an uncommon practice.Take them to the cleanest washroom with more western-style toilets.客⼈人在景点对卫⽣生设施有什什么要求？游客对卫⽣生设施有不不同的标准和要求。

由于⽂文化⽣生活习惯差异，许多⻄西⽅方⼥女女性游客不不适应蹲式厕所。

应尽量量安排游客去卫⽣生条件好的、有坐式设施的厕所。

33.What are you supposed to do when a tourist suddenly has sunstroke?Let the tourist lie down comfortably in the shade and put a wet towel on his forehead.Offer him some cold water (ice cold water ) and let him have a short rest.If the tourist still feels uncomfortable , send him to the hotel and ask the hotel to take care of him or send him to the hospital if he wants.Call the tourist once in a while to see whether he needs more help.如何处理理游客中暑。

让中暑游客在阴凉处躺下，将湿⽑毛⼱巾敷于其前额。

为游客提供凉⽔水（冰⽔水），让其进⾏行行短暂休息。

如游客依然感觉不不适，可将其送回酒店，请酒店给予照顾，或经本⼈人同意，送医院治疗。

与游客保持联系，以便便提供帮助。

34.How to prevent sunstroke ?during the hot summer, avoid conducting the tour under the scorching sun for a long time?When outdoor activities are a must, always find a place with shade for people to take a short rest and condense the outdoor information-sharing sessions – part of it can be said on the coach before or after the tour.Take breaks once in a while , so tourists can rest and replenish liquids. Inform tourists that if they need help, don’t hesitate to let you know.如何避免或防⽌止游客中暑？在炎热夏季，避免⻓长时间在烈烈⽇日下活动。