航空商务英语Unit 9 Ticketing and Change of Ticket
民航地勤英语 U-9
Dialogue – Domestic Passengers(1)
ቤተ መጻሕፍቲ ባይዱ国内旅客
Read the following dialogues with your partner and finish the exercise below: Setting：Mr. Wang and his team are going to the Luggage Claim Area.
Have you ever experienced a delayed flight? What would you do if your connecting flight were delayed? How can you find a hotel in a city you’ve never been to?
Business English
If you have a lot of luggage, you can use luggage trolley for free or choose trolley service. In order to prevent your luggage from being mistakenly taken, airport personnel will check your luggage tag/number at the entrance. Your cooperation is highly appreciated.
Business English
formalities of departing or arriving for passengers
A: Luggage Claim
B: Security Check
F: Luggage Check-in and Issue Boarding Pass
(完整版)民航客舱英语课件Unit9MealService
牛排的成熟度介绍
一分熟牛排（rare）：牛排内部为血红色且内部各 处保持一定温度
三分熟牛排（medium rare）：内部为桃红且带有相 当热度
五分熟牛排（medium）：牛排内部为粉红且夹杂 着浅灰和综褐色，整个牛排都很烫
七分熟牛排（medium well）：牛排内部主要为浅 灰综褐色，夹杂着粉红色
A passenger wants something typically Chinese delicacies. What would the cabin attendant recommend?
D4(A passenger wants to skip her meal and go to sleep).
小龙虾实用表达
1. Chinese people are crazy about crawfish. 中国人酷爱吃小龙虾。
2. I'm a big fan of crawfish. 小龙虾是我的最爱！
3. Would you like to have some crawfish today? 今天你想来点儿小龙虾么？
PAX: Thank you.
D2(A passenger orders a main dish in a short-haul flight).
CA: Excuse me, Sir. What would you like to eat?
PAX: I’d like fish and my wife would like chicken, please.
民航客舱服务实用英语
Civil Aviation Cabin Service Practical English
Unit 9 Meal Service
民航机务职业英语口语Unit Nine
Speaking Practice
Prepare dialogues on the following situations:
1. Two colleagues are talking about their impression of Beijing, they do not share the same impression
Note: When you hesitate to agree or when you are not sure, you may say: “I think / suppose / guess so.”
Expressing Disagreement
Expressions of strong disagreement
Yes, I’d agree with you. I’m of exactly the same opinion. I’m with you on that. That’s just what I was thinking. That’s a good point / my opinion too / how I feel. Yes, I’d accept your view on that.
Part B Communicative Functions
Expressing Agreement
Note: RNP AR: Requested Navigation
Performance Authorization Required 要求的导航性能
Expressions of agreement
Expressions of weak disagreement
新编剑桥商务英语unit-9
To establish and maintain business relationships, promote cooperation, resolve business issues and disputes, and enhance corporate image and brand value.
Psychological tactics and case analysis in business negotiations
• The application of psychological tactics: In business negotiations, the use of psychological tactics has a significant impact on the negotiation results. By understanding the other party's psychology, creating a tense atmosphere, and giving a deadline, one can create psychological pressure on the other party and make decisions that are beneficial to oneself.
• Expanding International Perspective: By learning and mastering Business English, learners can gain a deeper understanding of international business rules and cultural differences, broaden their international perspective, and improve their cross-cultural communication skills.
商务英语口语：预订机票-2
商务英语口语：预订机票-2在国际贸易中，作为一个商务人士，日常的口语沟通是必备的工具之一，由于我们面对的大多数是都是外国人，所以这是必需的要会使用的工具哟，那么关于订机票该如何表达?以下是我给大家整理的关于预订机票-2的商务英语口语，盼望可以帮到大家1、北京航空公司.能为您帮忙吗?A: Beijing Airlines. Can I help you?北京航空公司。
能为您帮忙吗?B: Yes, Id like to reserve a flight to London.是的。
我想订一张去伦敦的机票。
Passenger calling to book tickets.乘客打电话订票。
Im phoning to make a reservation for return-ticket from New York to London.我来电话是想订一张从纽约到伦敦的来回票。
Could I reserve a one-way flight to London?订一张到伦敦的单程票，行吗?Id like to reserve economy class.我想订经济舱。
2、经济舱,靠窗的座位.2、经济舱，靠窗的座位。
A: How do you wish to fly, Sir, economy class or first class? And window seats or aisles seats?请问先生要经济舱还是头等舱?座位靠窗口还是靠过道?B: Economy and window seats please经济舱，靠窗的座位。
Id prefer to aisle seats.我更喜爱靠窗的位子。
There are seats available.仍有空位。
Your seats is confirmed.您的机位已确认。
3、顺便问一下,是直飞航班吗?3、顺便问一下，是直飞航班吗?A: By the way, is that a non-stop flight?顺便问一下，是直飞航班吗?B: No. You ll have to make a stopover in Tokyo Japan of...itll be a three-hour layover, and youre supposed to remain on board until the plane takes off again.不是。
商务英语Unit 9 参考答案
Unit 9 MoneyPart I Business VocabularyDirections: There are 10 incomplete sentences in this part. For each sentence there are four choices marked A, B, C and D. Choose the ONE that best completes the sentence. Then mark the corresponding letter on the Answer Sheet with a single line through the center. This part totals 20 points, two points for each sentence.1 Do you _____C_______ used items, such as clothing?.A give offB give upC give awayD give out2 Yule Catto, the chemicals group, launched a £240m _______C_________ for Holliday Chemical.A offerB quotationC bidD price3 Sales of the Financial Times hit an ______A________ record in November..A all-timeB pre-timeC over-timeD a-time4 The South Sea Bubble had C and it led to an economic depression in the country.A brokenB outbrokenC burstD burst out5 Foreigners joined in the _______D_______ to buy the flowers and money poured into Holland from other countries..A runB snatchC seizureD rush6 In 1673, the boom in the market ended. No one knows why, but people began to sell. Others followed _______A_________.A suitB suiteC upD down7 Many people who had offered their property as ____B_____ for credit went bankrupt.A safetyB securityC warrantyD guarantee8 People who had agreed to buy tulips at ______C_______ prices were unable to pay their debts.A ratedB liftedC inflatedD lowered9 When sellers took legal action to ______D________ their money, the courts were not helpful because they saw such investment as a kind of gambling.A coverB repayC settleD recover10 However, they also expect to make money, usually by taking a _____D______ inthe business or a share of the profits.A riskB creditC investmentD stake11 We have learned your name and address _____B_____ the CommercialCounselor’s Office of our Embassy in your country.A atB fromC inD by12 We would like to take this opportunity to write to you ______ D _____ the hope ofestablishing business relations with you.A atB forC withD in13 We are looking for a manufacturer who could supply us with a wide _____D______ of raincoats for all age groups.A scopeB kindC typeD range14 As we usually place substantial orders, we would like to ______A_______ aquantity discount.A be allowedB allowC allowingD have allowed15 We usually deal with new suppliers ______ C ______ the basis of payment in ourcurrency by 60-day irrevocable letter of credit.A forB atC onD under16 If these conditions ______ D _____ you, please send us your latest catalogue andprice-list.A have interestB are interestedC are interestingD interest17 We are looking forward to hearing ______ C ________ you soon.A aboutB ofC fromD to18 Thank you for your letter of January 5, enquiring _____ D _____ our raincoats.A ofB atC inD for19 We always deal ________ D _______ payment by sight L/C.A withB inC atD on20 We are now enclosing our spring catalogue and price list ____D______ CIFShanghai.A quotedB to quoteC having quotedD quoting Part II Phrase TranslationDirections: Directions: There are 20 Chinese phrases in this part. You are required to translate them into English and write down your translation on the Answer Sheet. This part totals 20 points, one point for each phrase.1 商业做法business practice2 商务要闻business in brief3 城市开发项目urban development project4 收购出价takeover bid5 股市stock market6 拍卖行auction house7 空前记录an all-time record8 销售数据sales figure9 金融灾难financial disaster10 国债national debt11 经济萧条an economic depression12 经济泡沫an economic bubble13 经济不景气an economic recession14 过高价格inflated price15 华尔街the Wall Street16 经济危机an economic crisis17 定价政策pricing policy18 现有顾客existing customer19 目标顾客target customer20 经销方式distribution methodPart III Sentence TranslationDirections: There are 10 sentences in this part. You are required to translate them into Chinese and write down your translation on the Answer Sheet. This part totals 20 points, two points for each sentence.1.Yule Catto, the chemicals group, launched a £240m bid for Holliday Chemical. Yule Catto化工集团出价2亿4千万英镑竞购好乐迪化工。
《民航实用英语》课件09Transfer and Customs
Dialogue B P： Miss. I’m a transit passenger. Do I have to take all my belongings with me when I get off the plane here? CC： If you are continuing your journey with us, you may leave your baggage on the plane, but take valuables and important documents with you. The ground staff will give you a re-boarding ticket as you alight. If you are changing flights at this airport, you have to take all your belongings and check with the transit counter in the arrival hall. They’ll be able to help you. P： Ok, I see. You’ve been very helpful. Thanks.
Cabin Announcement Ladies and gentlemen, We will be landing at Chengdu Shuangliu international airport in about twenty minutes. Please be seated and fasten your seat belt. Seat backs and tables should be returned to the upright position. If you have a connecting flight, you’ll have to go to the domestic terminal after you have declared Customs. It’s just beside the international terminal. Thank you.
Chapter9航空客运术语课件
商務艙（Commercial; Executive; Business Class），分別有C; D; J; I; Z 五種商務艙。其名稱又因航空公司而異，如中華航空稱為Dynasty Class。
經濟豪華艙（Economy Deluxe；長榮專用）。
終點站、目的地城市欄，通常以城市全名或代號（City Code）標示。相對 字Origin起站、出發城市。
行程中間點，通常以城市全名或代號（City Code）標示。
1-4
第一節 航空票務專用術語（總整理）
Boxes: Origin
Boxes: Status; Reservation Code 1
of fare construction calculations）。例如：TPE－PAR Y/Class Direct Fare
TWD 61,974.- / NUC 1,993.
2.Applicable Fare：指以“直線票價”為基礎，經過票價規則運算後，核
算出之“行程適用票價”。（A fare which is established after the
CRS
電腦訂位系統（Computer Reservation System）。
目前較常為台灣旅遊業、票務市場或其他訂位使用的，計有如下三
大類電腦訂位系統。
1.AMADEUS（1A）：艾瑪迪斯旅遊資訊網路系統。
2.ABACUS（1B）：先啟旅遊資訊網路系統。
3.GALILEO（1G）：伽利略旅遊資訊網路系統。
機場縮寫。 歐美諸大城市往往擁有兩個或以上的機場，為免搭錯機場或前往接機有誤， 一定要查明正確的機場。
團體機位配額。 航空公司在分配團體機位時依各家旅行社以往之表現及需求所做的分配。
民航专业英语unit9
Section A: Speaking
Relevant Announcements
Ladies and gentlemen, The “fasten seat belt” sign has been turned off. However, for your safety, we
strongly recommend you to keep your seat belt fastened while seated. Now, I will tell you where the cabin equipment locate and how to use them. Your seat-back can be reclined by pressing the recliner button on your armrest. The reading light, call button,and air flow are located above your seat. Airsickness bags are in the seat pocket in front of you.
Section A: Speaking
Words and Phrases
symptom
n.
swallow
v.
relieve
v.
effective
adj.
turbulence
n.
disinfect
v.
wound
n.
bleed
v.
painful
adj.
stand
v.
症状 吞咽 缓解 有效的 颠簸 将……消毒 伤口 流血 疼痛的 忍受
Lavatories are located in the front and rear of the cabin. Smoking is strictly prohibited on board.
最新《 民航空乘英语》9
__fo_r_m__al_i_ti_e_s _ on the ground, you are _a_d_v_i_s_ed__ to fill in the Arrival Cards and Customs Declaration Forms we will give you.
1
The items
chosen from
the Arrival
Card1
are
listed below.
Choose their
appropriate2
explanations.
Unit 9 Entry Form Filling
4
Items:
1. Sex3 (Male4 or Female5)
Unit 9 Entry Form Filling
12
Long Announcements
2 Read the announcement and then choose the best answer for each question by “√”.
1. Who asks the passengers to fill in the Immigration and Customs Declaration Forms?
Reading and Writing
Ⅰ. Listen to the dialogues and fill in the blanks.
1
M: May I have some __e_n_tr_y_c_a_r_d_s_ and customs declaration forms? CA: Certainly. We’ll be handing them out1 for passengers to fill in. M: OK. Do all of us have to fill the two forms in? CA: It depends2. Passengers who are not __c_it_iz_e_n_s_ of the destination country have to fill in the entry card,
商务英语阅读写作unit 9
Yours truly,
共二十页
III. Read and Explain Sample Letters
theft
共二十页
Exercise
1. Fill in the blanks with suitable prepositions:
Dear Sirs
We thank you
offering our range
you.
your letter luxury foods
20 May, 1999 and can confirm that we are still
To practice using different conventionalities used for writing letters concerning shipment
To do exercises
共二十页
I. How to Persuade Others into Accepting Your Ideas
We sincerely hope that you will take this matter into consideration and make necessary improvements to avoid future troubles arising from faulty packing.
customers all over the world prime condition.
your information, “Ariel” caviar is packed as follows:
《 民航英语口语》第二章 Ticketing
One
A: Good morning, Sir. This is Air China Booking Office. May I help you? B: Yes, I’d like to fly to Chengdu next week. Are there any flights left now? A: Which day do you plan to leave for Chengdu? B: I plan to leave next Monday. A: May I know how many seats do you want to reserve? B: Only one.
Chapter Two
Ticketing 票务
25
When do you plan to leave?
a. On the evening of May 16th. b. A single ticket. c. Economy class. d. Yes, I’d like to book a ticket. e. Good morning.
29
CONTENTS PAGE 目录页
01
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
机票小知识
Have I made myself clear? 我讲明白了吗？
航空机票有两种，分为传统机票和电子机票。 传统机票：传统机票就是纸质机票（现已停用），必须在登机时携带。 电子机票：它是传统纸质机票的一种电子映像，是一种电子号码记录。
Currency
民航服务英语听力教学课件u9
1. Different people
to
on the plane.
2. If you have any questions
two
.
please do not
3. Passengers should avoid
.
4. The best way to
is to carry it on.
5.
is only a little helpful to the folks
Unit 1
Passage Long Flight Directions: Listen to the passage and try to answer the following questions. 1.What is a jet-lag? Have you got this kind of experience? 2.What should you wear on a long flight? 3.What shouldn’t you drink and eat on a long flight? 4.How many time-belt does an Atlantic flight cross? How many days does the body need to recover? 5.How do the Russians experience the jet-lag?
2
Part A Micro-Listening
Unit 1
II. Directions: You will hear five sentences. Each one will be read three times. Listen carefully and write down what you hear.
民航服务英语口语教程教案unit 9-1
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
2. We have learnthow to serve drinks.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
2. To master the useful words and expressions for catering service.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 8
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
2.Study the following steps of ticketing:
1. Obtaining useful information for reservations: 1) Passenger’s name 2) Class of service 3) Destination 4) Departure time 5) Single or return tickets
2. Checking or creating a passenger’s name record (PNR) 3. Working out the fares
1) F fare 2) Y fare 3) Discounted fare 4) Total fare 4. Means of payment
Part Two :
Dialogues
Dialogue A Ticketing
Dialogue B Ticketing Reissue
(Mr. Jeffrey Hood, Chief Executive Officer of a medium-sized IT business corporation of America, was unable to return to San Francisco after finishing a Small and Medium Enterprise Ministerial Meeting in Shanghai as scheduled because Mr. Hood has arranged another business meeting in London. As he is holding a return ticket from Shanghai to San Francisco he has to be reticketed for his new itinerary. His secretary comes to Northwest Airlines Shanghai Office to have their new tickets issued in exchange for the old ones.)
Unit 9 Ticketing and Change of Ticket
Part One: Warming-up
1. How many types of tickets have you seen so far? Can you tell the differences between them?
Part Three : Language Practice
Read the following as smoothly as possible and do the
sssue Your original destination of Shanghai has now changed to Hong Kong. In this case the fare structure is also changed accordingly, for your new routing covers more air distance. Therefore we need an additional collection from you. But your ticket must be reissued due to the changing of your routing. We’ll issue the new tickets in exchange for the old ones. However, your ticket fares must be recalculated.
Useful Expressions & Sentences
Pay in cash or by traveler’s check CEO=Chief Executive Officer A small and Medium Enterprise Likewise / honor/ accordingly Fare structure Cover more air distance Convert CNY into USD at the banker’s selling rate Additional cost Issuing or designated carrier Authorized carrier Supervisor
1) Pay in cash 2) Pay by check (traveler’s check; credit card) 5. Checking the travel documents 6. Confirming the reservations 7. Issuing the tickets 8. Announcing the check-in time
Dialogue C Ticket Endorsement
( Mr. Yang has bought an Air China ticket from Los Angeles to Beijing. He has just received a fax from his brother about an urgent business meeting in Osaka and was asked to fly to Beijing via Osaka. As Air China has no flights from Los Angeles to Osaka he has to go there via Japan Airlines. Therefore he needs to have his ticket endorsed.)