前台双语介绍new

客服部双语介绍
1.问候: 您好，欢迎光临新动态国际英语！
Good morning/afternoon/evening, Welcome to New Dynamic Institute！
2.自我介绍:我是….., 现在由我来带您参观我们的中心。

My name is…... Let me show you around our school.
3.Test room:这边是我们的测试区，通过这个全方位的水平测试，可以让我们
了解您现有的英语水平，再结合您期望达到的目标由我们专业的课程顾问来设计最适合您的课程。

This is our Test room. After this test, we will know your English level and our professional CC will design a course suitable for you.
4.ESL office:这边是我们的外教办公室，我们的外教都是来自英语为母语的国
家, 有多年教学经验. 中教均是英语专业8级, 有多年教学经验, 无论是中教还是外教都会为您提供优质的教学服务。

This is our international teachers’office. All our foreign teachers are native speakers. They have rich teaching experience. So our teaching quality is guaranteed.. Our Chinese teachers’English is excellent with TEM 8 certificate, they have rich teaching experience. So our teaching quality is guaranteed.
5.Private class:这边是我们的教学区，这个稍小一点的教室是我们上小班课的
地方，我们的小班课最多不会超过4名学员，让您有充分的时间与我们的外教进行口语交流。

These are private classrooms with maximum 4 students where students can speak more and practice more.
6.Salon class:这些大一点的教室是我们的沙龙课教室，外教会带领学员在这里
进行话题讨论，情景模拟，角色扮演等活动。

These are salon classes. Different topics are discussed here with lots of role-play activities.
7.English corner:这里是我们的英语角，主要是以学员之间的沟通为主，外教
会组织学员围绕一个话题进行分组讨论。

我们也会在这里举行一些活动，例如演讲比赛，歌唱比赛，万圣节晚会等等, 如果您成为我们的学员可以和外教一起参加。

This is English Corner. We have English corner class every day where students can use English in real life. English corner is also a place to hold large-scale activity such as speech competition, singing competition and parties.
8.English Corner & A V Room:这边是我们上电影课的地方，您可以在这里欣
赏到许多的原声大片，感受西方的文化和风土人情，同时也能提高您的听力
水平。

This is our A V room where students can enjoy good movies, taste western culture and improve their listening.
9.布告栏:这里是我们的课表, 学员可以根据自己的情况来定课, 这里是学校
组织的活动照片, 每个月学校都会组织学员进行各种形式的课外活动, 让学员在真实环境中进行训练,达到学以致用的目的, 所以我们这里的学员都有很好的口语交流能力,相信您在这里很快也会得到提高的.
This is bulletin board with study plans and notices where students can get information about weekly classes. These are photos taken in various activities which offer students opportunities to use English in real life. In this way their English improves very quickly.
工作交流：
通知CC接Turn：
a…, it’s your turn, please.
b. This is …,it’s your turn now. (Please come to reception to get the questionnaire ,and the customer is sitting on the sofa, her/his name is ….)
c. Is …your student? Please phone him/her back. Thank you.
订课时与学员交流：
a. Good morning/afternoon/evening, can I help you/what can I do for you?您好，需要帮忙吗？
b. Which class would you like to book?
你需要订课吗？
c. When? Which day? What time?
什么时间？哪一天？
d. Ok, wait a moment.
好的，请稍等。

e. Sorry, the class is full. (There is the same class on …day, would you like to book this one instead?)（课满，不过其他时间还有相同课时）
抱歉，这堂课已满。

（在周……点也有一节，你需要订吗？）
f. Sorry, you can only book 2 classes each day.
抱歉，一天您只能订两节课。

g. Sorry, you were absent for 2 salon classes, so you have one salon less.
抱歉,你有两节沙龙课缺席，将取消一节沙龙课程。

h. Please phone the reception to cancel, and take your student manual here to make the record next time.（对于学生要求取消课程时。

）
请您与前台电话联系取消课程，并于下次到校时补取消记录。

f. Sorry, you are late to book the class. You need to book 1 hour in advance.
抱歉，你需要提前一小时订课。

g. Sorry, The class has been cancelled because nobody booking this class 2 days in
advance..
抱歉，这节课因没有人订已被取消。

h. You can ask your CC/SA about this.
您可以向CC/SA咨询此事。

接学员电话：
1．Good morning/afternoon/evening, New Dynamic Institute, may I help you?
…
Which class would you like to cancel?
你需要取消哪节课程？
…
OK, please take your student manual here to make the cancel record next time.
好的，请您下次到校时补取消记录。

2. Good morning/afternoon/evening, New Dynamic Institute, may I help you?
…
Sorry, you need to come and book the class personally.
您需亲自持订课本于前台订课。

3. Good morning/afternoon/evening, New Dynamic Institute, may I help you?
…
Sorry, … is not here at this moment, would you like to leave a message?
抱歉，他/她现在不在，你需要留言吗？
…
What is your phone number?
请问您的电话号码是…?
…
All right, I will tell her/him as soon as possible.
好的，我将尽快通知他/她。

4. Good morning/afternoon/evening, New Dynamic Institute, may I help you?
…
Ok, Wait a moment.(转分机中)
接待陌生来访：
Good morning/afternoon/evening, New Dynamic Institute, may I help you?
…
Excuse me, do you have an appointment.
您好，请问您有预约吗？
… (有／没有)
1.Excuse me, could you fill the questionnaire so that we know better about your
English?
您好,这是我们的调查问卷,请您填一下, 方便我们了解您的英语水平。

2.Please wait a moment. Here is a brochure with introduction of our school and
some newspaper. You can have a look and our CC will meet you soon.
请您稍坐一下, 这边有学校的简介(报纸和杂志)您可以看看, 您的课程顾问马上会出来接待您。

3．Water, please.
请喝水。

4．Please follow me to do a t est. Don’t worry. It’s not that difficult as you think.
您好, 请跟我来作个英语测试, 不要担心, 是用电脑进行测试的。

5．Sorry, could you wait a moment? Our CC is busy right now. They will meet you as soon as possible.
不好意思, 请稍等, 现在课程顾问都比较忙, 会尽快出来接待您的。

1.Good morning / afternoon/ evening, Welocome to New Dynamic Institute.
您好，欢迎来到新动态国际英语
2.Do you have any reservation ? 请问您有预约吗？
3.Is this your first time to our school? 这是您第一次来我们学校吗？
4.Could you fill out this questionnaire ,please? 麻烦您填一下我们的调查问卷
5.You can have a look at the booklet about our school.
您可以先看一下这个介绍我们学校的宣传册。