酒店实用英语
酒店实用英语(汉译英)
汉译英（40题）1、大堂吧： Lobby Bar2、商务中心： Business Center3、不必担心：Don’t worry4、这是免费服务：It is free of charge5、您先请： After you6、请稍等： One moment/just one second, please7、这边请： This way, please8、请当心： Be careful, please9、洗手间： washroom/restroom/toilet10、别紧张：Take it easy11、我带您去： I will take you there12、祝您好运： Good luck13、请跟我来：Follow me14、我随时愿为您服务：I am at your service.15、很高兴见到您：Nice / Glad to see you.16、欢迎光临嘉华大酒店：Welcome to Regal Palace Hotel17、我为您叫辆计程车好吗?Shall I call a taxi for you?18、对不起，打扰您了。
I am sorry to disturb you.19、听到这个消息我很难过。
I am sorry to hear that.20、我来为您修灯。
I’m here to repair your light.21、这是您的免费券。
Here is a voucher for you22、你真是帮了大忙。
You’ve been of great help.23、时差是6小时。
There’s a time difference of 6 hours.24、您有预订吗？Do you have a reservation?25、请您讲慢一点好吗？Could you speak more slowly?26、周末愉快。
Have a nice weekend.27、你的主意很棒。
酒店常用外语
酒店常用外语1)Good morning(afternoon,evening),sir(madam).早上好〔下午、晚上好〕，好，先生〔夫人〕2)How do you do (--howdoyoudo )您好！3)Hello(orhi)!您好！4)How is every thing(withyou)〔您的〕一切都好吗？5)How are you getting on(or along) these days 这几天过得怎么样？6)How are you (-Fine,thankyou.andyou )您的身体好吗？7)Glad(nice) to see you.见到您很兴奋。
8)Welcome to our hotel.欢迎到我们的酒店来！9)Its nice to meet you again,Mr.Johnson.再次见到您太好了，约翰逊先生。
10)Good–bye.(orbye-bye)再见！11)Good night.晚安〔晚间告辞用〕12)Have a good rest.祝您休息好！13)See you later(tomorrow).以后〔明天〕见！14)Hope to see you again soon.盼望不久再见到您！15)Have a good time.祝您过得开心！16)We wish you a pleasant stay in our hotel.愿您在我们饭店过得开心！17)Please dont leave anything be hind.请不要遗忘你的'东西。
18)Mind (or watch) your step!请走好！19)We wish you a pleasant journey.祝您旅途开心！20)Have a nice trip!一路平安！21)All the best!万事如意！22)Take care!多保重！23)Good luck!祝您好运！24)Thank you(very much).感谢您〔特别感谢〕。
《酒店实用英语》Unit 2
Role Play
Situation A: Imagine that you will go on business to New York next Monday and you need to send an E-mail to book a single room in advance in the hotel. Please write the E-mail and your partner as a hotel reservationist will reply to you. Situation B: Anna is a tourist guide. Tomorrow she will receive a touring party from Canada and she needs to make a group reservation for the travellers. Make a dialogue to make the reservation. Situation C: John has booked a room in Mega Hotel in advance, but now he needs to cancel the reservation. Therefore, he plans to make a telephone call to the hotel. Make a dialogue between John and the receptionist.
Key words and sentences in Dialogue B
Vocabulary
deluxe adj. 豪华的,高级的 later adv. 后来,随后 detail n. 细节,详情 remain vi. 保持
酒店英语口语100句
酒店英语口语100句1.Good morning, I have a reservation. 我好，我有预订。
2.What time is check-in? 什么时候可以入住？3.Can I see some identification, please? 请出示证件。
4.How much is the room per night? 一晚房费多少？5.Is breakfast included? 早餐包括在内吗？6.Could you please give me a wake-up call at 7 am? 能请您在早上7点叫我起床吗？7.Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗？8.Can I have some extra pillows? 能给我一些额外的枕头吗？9.My key card isn’t working. 我的门卡不好用了。
10.What time is check-out? 退房时间是什么时候？11.Can I have a late check-out? 我能晚些退房吗？12.Is there a gym in the hotel? 酒店里有健身房吗？13.Do you have a pool? 有游泳池吗？14.I would like to book a massage. 我想预订一次按摩。
15.Are pets allowed in the hotel? 酒店允许宠物入住吗？16.Can I have a non-smoking room? 能给我一个非吸烟房间吗？17.Can you recommend a good restaurant nearby? 你能推荐附近的好餐厅吗？18.How do I get to the nearest subway station? 怎么去最近的地铁站？19.What time does the hotel restaurant open forbreakfast? 酒店餐厅早餐几点开始供应？20.Can you call a taxi for me? 能帮我叫一辆出租车吗？…97.The air conditioning in my room is not working. 我房间的空调坏了。
酒店常用英语口语
酒店常用英语口语1、You are welcome.不用谢。
2、With pleasure.这是我的荣幸。
3、My pleasure.这是我们荣幸。
4、Thank you.谢谢。
5、Glad to be of service. Please feel free to contact us anytime.很高兴能为您服务，有需要请随时联系我们。
1、Don't worry，madam. We'll see to it.夫人，别担心。
我们会照顾它的。
2、I'll look into the matter.我会调查这件事的。
3、I'll be with you in a moment.我会很您在一起的。
4、There is no hurry，sir. Take your time.先生，时间充足，请您慢慢……5、It won't be too long，sir.先生，不会花您太多的时间。
6、Please take you time，madam.夫人，不用急，请您……7、We'll let you know as soon as there is any available.如果真的还有空房，我们会尽快通知您。
8、I'll report it to my manager.我将向我的经理汇报。
1、Very good，sir. I'll be glad to help.非常好，先生。
我很乐意帮您。
2、Certainly，madam. I'll be happy to do it.当然，我很乐意去做这件事。
3、Yes，I will.是的。
我很乐意去做这件事。
4、Yes，certainly，just leave it to us，sir.当然。
您就将这件事留给我们去做吧。
5、Glad to be of service. Please feel free to contact us anytime.很高兴为您服务。
英语酒店常用语
酒店常用Have you a reservation 您预定过了吗May I know your name and room number 您能告诉我您的名字与房间号吗Here is your room key.给您房间钥匙;Please pay at the cashier's desk over there.请去那边帐台付款;Are these your baggage 这些是您的行李吗1．早晨好;中午好;晚上好; Good morning/afternoon/evening2．欢迎您光临我们饭店;Welcome to our Hotel3．旅游愉快吗Did you have a nice trip4．我是接待员/服务员;I am receptionist. waiter／waitress5．需要我帮忙吗What can l do for yon6．请稍等一会儿;Just a moment, please7．很高兴为您服务;I am always at your service8．希望您在这里住得愉快;I hope you will enjoy your stay with us here.9．对不起,给您添麻烦; I am very sorry to have caused you so much trouble10.如果您需要什么帮助,请及时告诉我; Just let me know if there is anything. I can do for you11．这边请;This way,please12. 请走这边;Would you care to step this way,please13．不客气; You are welcome／“Not at all／It“s my pleasure14．为宾客服务是我们的荣幸;It’s our pleasure to serve our guests15．您先请;请跟我来; After you．Follow me ,please.16．对不起,我马上就过来; Excuse me,I will be with you in a minute.17．能告诉我您的姓名吗May l have your name18．对不起,让您久等了Sorry to have kept your waiting19．您能填一下这张表吗Would you please fill in this form20．您如何付账,是现金还是信用卡How are you going to pay,in cash or by credit card21．对不起,我能进来吗Excuse me,may l come in22．一直往前走;向左转、向右转Go straight ahead．Turn left,turn right23．您可以坐这部电梯到客房You may go to your room by this elevator24．我马上为您查一下; Let me have a cheek for you.25．请坐; Take a seat．please26．我来为您指路;I’ll show you the way27．祝您旅途愉快; Have a good trip28．祝您生意兴隆; I wish you a good business29.欢迎您下次再来; You are welcome to stay with us next time30．希望再次为您服务;I am looking forward to serving you once again.基本待客英语一在正式的英语表现里,疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~只要理解这四种基本的句型,就可以处理大部分业务上的状况;1．自己要做什么事时,就使用May I ~May I have your name, please 请问尊姓大名May I have your check-out time, please 请问您什么时候结帐离开May I see your passport, please 请让我看一下您的护照好吗May I know your nationality, please 请问您的国籍是什么2．麻烦客人时,可使用Could you ~Could you fill out the form, please 请您填写这张表格好吗Could you write that down, please 请您写下来好吗Could you draft the fax, please 请您写下传真的草稿好吗Could you hold the line, please 请不要挂电话好吗3．询问客人的喜好或是做什么时,可使用Would you ~Would you like tea or coffee 请问您要喝茶还是咖啡Would you like to take a taxi 请问您要搭计程车吗Would you mind sitting here 请问您介意坐在这里吗只要在疑问词后加“Would you ~”,就可以提出大部分的询问;When would you like to visit Kunshan 请问您想要何时参观昆山When would you like to have lunch 请问您想在哪里用餐What time would you like to eat 请问您想何时用餐Who would you like to contact 请问您想和谁联络Which kind of room would you prefer 请问您喜欢哪一种房间How would you like to settle your bill 请问您的账单如何处理How long would you like to stay 请问您要逗留多久How many tickets would you like to buy 请问您要买几张票4．在提供建议协助、征求意见时,可使用Shall I ~ 或Would you like me to do ~ Shall I draw the curtains 请问需要我把窗帘拉上吗Shall I draw you a map 请问要我为您画一张地图吗Shall I make the reservation for you 请问要我为您安排预约吗二招呼语Good morning. 用于中午以前Good afternoon. 用于中午至下午六点以前Good evening. 用于下午六点过后在这些招呼语的后面接句子,例如：Good morning, sir. Are you checking-out 早上好,先生,请问您要退房吗Good afternoon, sir. Welcome to LI JIA Hotel. 中午好,先生,欢迎光临丽嘉酒店Good evening, Ms. May I help you 晚上好,小姐,请问我能为您服务吗后面也可以接上自己酒店名称、部门名称,如：Good morning, sir. This is the Front Desk. May I help you早上好,先生;这里是服务台,请问您需要服务吗三回答1.一般性的回答I see, sir. 我明白了,先生;Certainly, sir. 好的,先生;2.请对方再等一会儿Just a moment, please. 请稍等;Thank you for waiting. 您久等了,先生;I am very sorry to have kept you waiting. 很抱歉让您久等了;Could you wait a little longer, please 请您稍候好吗3.要麻烦客人或是拒绝客人的要求时拒绝客人时,不要一口回绝说“No.”,要委婉一些;I am afraid I can’t do that. 不好意思,我恐怕没办法那样做;Excuse me, sir. Please let me pass. 不好意思,先生,麻烦让我过一下;4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错,就说：“We are sorry.”;I am very sorry for the delay. 很抱歉延误了时间I am very sorry for the inconvenience. 很抱歉造成您的不便;I would like to apologize for the mistake. 为这个错误我深致歉意;5.客人对自己说“Thank you.”时回答You are welcome. 不客气;Thank you, sir. 谢谢您,先生;Thank you very much. 非常感谢您;6.交给客人某些东西时,可以说Here you are. 您要的东西在这里;Here is your room key. 这是您的房间钥匙;Here it is. 这是您的东西;7．当客人准备离开时,可以说：Have a nice day. 祝您有美好的一天;Please enjoy your stay 祝您住宿愉快;We hope to see you again soon. 希望不久能再次见到您;Thank you for staying with us. 谢谢光临;8. 当客人的英语难以理解时面对客人的疑问,不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说“Just a moment, please.”, 然后请求他人协助; Pardon 对不起Pardon me 对不起I beg your pardon 对不起请再说一遍好吗Could you repeat that, please 请您重复一遍好吗9.当会话结束时结束电话中的对话时,不可以简单说“bye-bye”,最好说：Thank you for calling. 感谢您的来电;You are welcome, sir. 先生,不客气;We look forward to hearing from you. 我们静候您的佳音;Please contact me if you have any further questions. 如果您有任何其他问题,请和我联络;柜台服务B=行李服务员BellmanC=服务员ClerkH=客房服务员HousekeepingBC=领班Bell CaptainG=客人Guest尊敬的朋友们Distinguished/Honorable/Respected friends阁下多用于称呼大使Your Excellency我代表北京市政府欢迎各位朋友访问北京;On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢;On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样How are you making out in Beijing我一定向他转达您的问候和邀请;I'll surely remember you and your invitation to him.欢迎美商来北京投资;American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见;Your valuable advice is most welcome.不虚此行It's a rewarding trip您的日程很紧,我们的会见是否就到此为止;As you have a tight schedule, I will not take up more of your time.请代我问候王先生;Please remember me to Mr.Wang.感谢光临Thank you so much for coming.欢迎再来Hope you'll come again.欢迎以后多来北京Hope you'll visit Beijing more often.请留步,不用送了I will see myself out, please.多保重Take care祝您一路平安Have a nice trip愿为您效劳At your service为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …欢迎宴会Welcome dinner便宴Informal dinner午宴附有情况介绍或专题演讲等内容Luncheon便餐Light meal工作午餐Working luncheon自助餐Buffet dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinner庆功宴Glee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table d'hote/a la carte上菜Serve a courst您的位置在这里;Here is your seat.请入席Please have a seat.欢聚一堂Enjoy this happy get-together请随便Please yourself at home./Please enjoy yourself.请各位随意用餐;Help yourself please.您喝点什么What would you like to drink现在我提议,为了…和…之间的合作,为了…参议员的健康,干杯At this point, I propose a toast: to the cooperation between …And …, to the health of Senator…, cheers最后,我借主人的酒,提议为…干杯Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯Here's to you祝你健康To your health我要为此干杯I'll drink to that随量Whatever you like我失陪一会儿Excuse me for a minute.菜不好,请多多包涵Hope you enjoy yourself.女士们先生们,欢迎各位光临,演出很快就要开始了,请尽快就坐;Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始;The reception will now begin.全体起立,奏国歌All rise please. For the P.R.C.National Anthem出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are …现在请…讲话I have the honour to call upon …开幕式现在结束;This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …热烈祝贺第一届…锦标赛Hail the first FIFA of …值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season's greetings.祝您工作顺利、事业成功、身体健康、家庭幸福Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family衷心祝贺您当选…Hearty congratulations on your recent election as …举行会议/研讨会/大会/座谈会/学术报告会Hold ameeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer举行谈判Enter into negotiation交涉Make representations with sb. On sth./deal with sb.事物性会谈Talks at working level对口会谈Counterpart talks议程项目Items on the agenda主题Theme议题Topic for discussion双方商定的议程Schedule mutually agreed upon开幕会议Opening session全体会议Plenary session开场白Introduction情况介绍Presentation小组讨论Panel discussion同有关单位磋商Hold consultations with the organizations concerned一轮会谈One round of talks决议Resolution谅解备忘录Memorandum of understanding现在开会;I declare the meeting open.请…发言;I invite the representative of …To take the floor.下面我给各位简要介绍一下北京的经济情况Now I would like to give you a brief overview of Beijing's economy.我的介绍完了,谢谢That's all for my presentation. thank you.我先说这么多;So much for my remarks for now.我要说的就是这些;That's all for what I want to say.您看是先谈原则问题呢,还是先谈具体问题I wonder if you would like to start with matters of principle or specific issues让我先谈一个问题;If you agreeWith your permission, let me start with one issue在谈那个问题之前我想对您刚才讲的话谈点看法;Before we turn to that issue, I wish to make a few comments/remarks on your presentation.您对此事怎么看呢I wish to benefit from your views on this matter./ What is your view on this matter / How do you see this matter我提议休会十分钟;I propose a ten-minute break.我想接着刚才的问题讲下去;I will pick up where we left off just now.对不起,我插一句;Sorry for the interruption but当然可以By all means.怎么都行Whatever you say.我没有异议;I have no objection.我方对这个问题有异议;We take exception to this question.我们高兴地看到…We note with pleasure that …这个日期贵方觉得合适吗I wonder if this date would be suitable for you不知你们上午谈的怎样I wonder how the meeting went this morning我方很希望贵方能尽早给予肯定的答复;We would greatly appreciate it if youcould give us your favourable and prompt commitment as soon as possible.请你们务必在8月1日前提出意向书;You are kindly requested to submit the letter of intent on the date no later than 1st August.纠缠这个问题;Entangle this issue.提倡节约Advocate/uphold thriftiness为了国家的繁荣For the sake of national property经受了时间考验的友谊给我留下了很深的印象;The time-tested friendship leave me a deep impression.切注视Keep close watch on促进密切合作Spur/promote intensive cooperation久仰I've heard so much about you.好久不见了Long time no see.辛苦了You've had a long day. You've had a long flight.尊敬的朋友们Distinguished/Honorable/Respected friends阁下多用于称呼大使Your Excellency我代表北京市政府欢迎各位朋友访问北京;On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢;On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样How are you making out in Beijing我一定向他转达您的问候和邀请;I'll surely remember you and your invitation to him.欢迎美商来北京投资;American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见;Your valuable advice is most welcome.不虚此行It's a rewarding trip您的日程很紧,我们的会见是否就到此为止;As you have a tight schedule, I will not take up more of your time. 请代我问候王先生;Please remember me to Mr.Wang.感谢光临Thank you so much for coming.欢迎再来Hope you'll come again.欢迎以后多来北京Hope you'll visit Beijing more often.请留步,不用送了I will see myself out, please.多保重Take care祝您一路平安Have a nice trip愿为您效劳At your service为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …欢迎宴会Welcome dinner便宴Informal dinner午宴附有情况介绍或专题演讲等内容Luncheon便餐Light meal工作午餐Working luncheon自助餐Buffet dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinnerGlee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table d'hote/a la carte上菜Serve a courst您的位置在这里;Here is your seat.请入席Please have a seat.欢聚一堂Enjoy this happy get-together请随便Please yourself at home.Please enjoy yourself.请各位随意用餐;Help yourself please.您喝点什么What would you like to drink现在我提议,为了…和…之间的合作,为了…参议员的健康,干杯At this point, I propose a toast: to the cooperation between …And …, to the health of Senator…, cheers最后,我借主人的酒,提议为…干杯Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯Here's to you祝你健康To your health我要为此干杯I'll drink to that随量Whatever you like我失陪一会儿Excuse me for a minute.菜不好,请多多包涵Hope you enjoy yourself.女士们先生们,欢迎各位光临,演出很快就要开始了,请尽快就坐;Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始;The reception will now begin.全体起立,奏国歌All rise please. For the P.R.C.National Anthem出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are …现在请…讲话I have the honour to call upon …开幕式现在结束;This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …热烈祝贺第一届…锦标赛Hail the first FIFA of …值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season's greetings. 祝您工作顺利、事业成功、身体健康、家庭幸福Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family衷心祝贺您当选…Hearty congratulations on your recent election as …举行会议/研讨会/大会/座谈会/学术报告会Hold a meeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer举行谈判常用酒店英语词汇大全如下：Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订不是预定Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务,有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务指的是傍晚的时候再次整理房间,使客人晚上睡的舒服Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李a piece of baggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair 与书桌配套的椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor 英底,层,一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor 英二楼,美一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor 英三楼,美二楼spring 弹簧cushion 靠垫,垫子socket 插座,插口sitting room 起居室voltage 电压floor 楼层,地板carpentry 总称木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign 动签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare 形多余的postpone 动延期cancel 动取消travelers cheque 旅行支票pay 动付款fill 动填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge 动收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable 形合理的cash 动兑换keep 动保留、保存bank draft 汇票accept 动接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。
酒店日常英语口语
酒店日常英语口语大家好，今天我们来学习一些在酒店日常生活中会用到的英语口语。
无论是出差还是旅行，掌握一些基本的英语口语可以让我们更加便捷地沟通和交流。
下面让我们一起来看看吧。
预订房间1.我要预订一个单人间。
–I would like to book a single room.2.我需要一间双人间，有独立卫生间吗？–Do you have a double room with a private bathroom?3.我需要住三晚。
–I need to stay for three nights.4.我想在房间里加一张床。
–I’d like to have an extra bed in the room.入住登记1.请问我需要填写入住表格吗？–Do I need to fill out the registration form?2.我可以看看我的房间吗？–Can I have a look at my room?3.我们需要提前支付吗？–Do we need to pay in advance?房间设施1.这个房间有空调吗？–Does this room have air conditioning?2.我可以要一个婴儿床吗？–Can I have a baby cot?3.我在浴室里找不到吹风机。
–I can’t find the hairdryer in the bathroom.餐厅用餐1.请问你们早餐几点开餐？–What time is breakfast served?2.我可以点一杯咖啡吗？–Can I have a cup of coffee?3.我对餐厅的食物过敏，你们有什么推荐的菜吗？–I have a food allergy, do you have any recommended dishes?退房结账1.我想结账离店。
–I’d like to check out and settle the bill.2.我们可以用信用卡结账吗？–Can we pay by credit card?3.我想要一张发票，请帮我开一下。
酒店常用英语汇总
酒店常用英语汇总English for Front Office Dept.前厅部常用英语1.Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光顾诺威香卡国际酒店。
3.How may I help you ?请问有什么可以帮到您？4.May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6.I’ll check our room availability 我来查一下与否有空房间。
7、Just a moment ,Please请稍等8、I'.对不起, 我们没有以您旳名义预订旳房间记录。
9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。
10、How long do you plan to stay?请问您估计住几天？11.May I see your passport ?我能看一下您旳护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士, 您一晚旳房费是***元13.The room charge is include two breakfast.房价涉及两份早餐。
14.please pay RMB300 as deposit请支付300元作为押金。
15.How would you like to make the payment, in cash or by credit card?请问您打算如何付款？钞票支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐, 请拨8800.17、We hope you enjoyed your stay .但愿您在这儿住旳快乐。
酒店常用英语口语带翻译50句
酒店常用英语口语带翻译50句1. Greeting•Good morning, can I help you? 早上好，我能帮您吗？•Hello, welcome to our hotel. 您好，欢迎光临我们的酒店。
2. Check-in•I have a reservation under the name of Smith. 我有一个叫做Smith的预订。
•Could you please fill out this registration form? 请您填写这张登记表好吗？3. Room Assignment•Your room number is 305, on the third floor. 您的房间号是305，位于三楼。
•Enjoy your stay in our hotel. 希望您在我们酒店过得愉快。
4. Room Facilities•Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗？•The air conditioning is not working properly. 空调不太正常。
5. Room Service•Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗？•I would like fresh towels and toiletries, please. 我需要新的毛巾和洗漱用品。
6. Dining at the Hotel•What time is breakfast served? 早餐什么时间开始供应？•I would like to make a dinner reservation for two at7 pm. 我想预订今晚7点的晚餐，两人。
7. Checking Out•Could you please prepare the bill for room 305? 请给305房间准备账单。
酒店业常用英语
酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。
5. Here is your room key. 这是您的房间钥匙。
6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。
二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。
4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。
5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。
三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。
酒店实用英语口语
酒店实用英语口语酒店实用英语口语包括：登记入住、房间服务、旅游观光服务、客房服务以及特殊服务等主要内容。
登记入住的相关口语：对话：A: Good morning. Welcome to our hotel.B：Good morning. I'd like to check in.A: OK. May I have your name, please?B：My name's Jeff Li.A: How many people are there?B：Just one.A: How long will you be staying with us?B：Three nights.房间服务的相关口语：对话：A: Would you like help with your luggage?B：No, thank you. I can manage.A: Do you need extra pillows or blankets?B：Yes, please. One pillow and one blanket.旅游观光服务的相关口语：对话：A: Can I help you with something?B：I need information about local attractions.A: What type of sightseeing do you want to do?B：I'm interested in visiting museums and historical sites. A: I can provide you with a list of nearby places that you could visit.。
酒店实用英语教程-unit1A_room_reservations
A brief introduction of front office service
Background information:
The front office service plays an important part in modern hotels. All this makes it possible for hotel guests to take the advantages of the reception office.
Part 6: Conclusion
• To accept a telephone reservation successfully, the receptionist should make sure there is room available at the time. Then follow the procedure and finish the reservation for the guest.
Thank you for your attention!
Part 3: Situational Cases
• Case 1 Receiving a FIT Reservation • Case 2 Group Reservations • Case 3 Fully Booked • Case 4 Changing the Reservation
Part 4: Oral Practice (Class Presentation)
The procedure of room reservation
1. Guest’s identity 2. Accept reservation 3. Reservation confirmation 4. Note down necessary information 5. Welcoming preparation
酒店常用英语口语80句
酒店常用英语口语80句1、Good morning ，sir（madam）早上好，先生（小姐）2、Good afternoon ，ladies and gentlemen下午好，女士们，先生们。
3、Good evening ，miss Price晚上好，普莱丝小姐。
4、How are you today ，Mr Brown ？你今天好吗？布朗先生。
5、I‘m quite well ，thank you.我很好，谢谢你。
6、Hs good to see you again ，sir（madam）再次见到你真高兴，先生（小姐）7、Nice to meet you ，sir.见到你真高兴，先生。
Titles（称呼）8、Are you Mrs.Best？你是贝丝特夫人吗？9、You must be professor Ford.你一定是福特教授。
10、May I know your name，sir（madam）？我可以知道你的名字吗？先生（小姐）。
11、Here‘s a letter for you ，Dr white.怀特医生，这儿有你的一封信。
12、you‘re wanted on the phone，Captain Smith. 史密斯船长，有你的电话。
13、Welcome to our hotel，miss Henry.欢迎来到我们酒店，享利小姐。
14、May I be of service to you，Mr Baker ？我能为你服务吗？贝克先生？15、Can I help you，Ms Blake？我能帮你吗？布雷克小姐？16、Would you take the seat ，young lady ？请坐，小姐，Offering Help 主动提出帮助17、May I help you ？18、Can I help you？我能帮你吗？19、What can I do for you ？我能为你作什么？20、May I take your ba for you？我可以为你拿你的手提包吗？21、May I help you with your suitcase？我能帮你拿你的箱子吗？22、Would you like me to call a taxi for you ？你需要我为你叫一辆出租车吗？23、Thank you very much.非常感谢24、Thanks for the trouble 。
酒店实用英语
1. Good morning/ afternoon/evening. This is Thank-you hotel. May I help you? 早上/下午/晚上好，这里是尚客优快捷酒店，请问有什么可以帮你吗？2．Would you like a single room or a double room?请问你想订单人间还是双人间？房型：大床房：single room with big bed标准间:double room静居房:single room with gallery window (安静)quiet风情房:Romantic room3.办理会员卡打85折Membership card will have a discount of 85%.It will save （）RMB for you. 他将为您节省（）元。
4. Please tell me your full name.请告诉我您的全名，好吗。
5.without breakfast 不含早餐6.Please show me your passport.请出示一下您的护照。
7．Please pay the deposit.请先付一下押金。
8.Here is your key card.这是您的房卡。
9. Reservation.预定10. Hold on, please.请稍等（电话中）好吗？11. Could you wait a minute, please?请稍等（面对面），好吗？12. How long will you stay here? 请问您住几天？13. How many people?你们一共几个人？14. That will be （）nights.（）个晚上。
15. May I know the arrival date, please?请问哪天入住？16.Is it just for tonight?请问只住今天一晚吗？17. 12. May I know you telephone number,sir?先生，请问您的电话号码是？18.May I know your company name？19. How would you like to settle your payment?请问您的公司全称及付款方式？20. It’s all right for the next week.下个星期没有问题。
酒店常用外语500句
酒店常用外语500句1. 预订酒店和房间1.Do you have any avlable rooms?你们有空房吗？2.What is the rate for a single/double room? 单人间/双人间的房价是多少？3.How much is the room per night?每晚的房费是多少？4.Can I book a room for tomorrow night?我可以预订明天晚上的房间吗？5.I would like to book a room for two nights. 我想要预订两晚的房间。
2. 登记入住1.I have a reservation. My name is [Your name]. 我预订了房间。
我的名字是[你的名字]。
2.Can I see your passport/ID, please?请出示你的护照/身份证。
3.How long will you be staying?你打算住多久？4.Here is your room key.这是你的房卡。
5.The elevator is on the left/right.电梯在左边/右边。
3. 房间设施1.Does the room have a private bathroom?房间里有私人浴室吗？2.Is there r conditioning in the room?房间里有空调吗？3.Can I have a room with a view?可以给我一个朝向景观的房间吗？4.Is there a minibar in the room?房间里有迷你吧吗？5.Can I have extra pillows/blankets?我可以要求额外的枕头/毛毯吗？4. 服务需求1.Could you please send someone to fix the TV? 请派人来修理电视好吗？2.Can I get some more towels, please?可以再给我一些毛巾吗？3.I need an iron and ironing board.我需要一个熨斗和熨衣板。
酒店实用英语Unit1 ROOM RESERVATION PPT资料共19页
Sample Cases
2. We can offer you a standard room for a total of RMB380 including one breakfast. 我们可以给您一间标间，价格是380人民币，包括早 餐。 In some hotels, room rates are net prices without service charge. Net price 净价
The brand name Holiday Inn is now owned by IHG (InterContinental Hotels Group). On 24 October 2019, IHG announced a worldwide relaunch of the Holiday Inn brand. The relaunch is "focused on delivering consistently best in class service and physical qualit process is planned to be complete by the end of 2019.
Sub-module 1
《酒店实用英语》
——十二五规划教材
Competence Objectives
Competence Objectives :
how to accept confirmed reservation how to accept guaranteed reservation how to deal with over-booking
Sample Cases
Case 1
1. What kind of room would you like, sir? 请问先生您想要哪种房间？ Room Categories: Standard Room: a room for one person with one bed. Double Room: a room for two persons with two separate single beds. Twin Room: a room for two persons with one big bed designed for two. Triple Room: a room for three persons with three beds. Suite: a series of connected rooms used as a unit.
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公共用语1、H ow do you do ?您好。
2、How are you? 您好吗？3、Good morning(afternoon, evening).早上（下午、晚上）好。
4、Good night.晚安。
5、Nice to meet you!很高兴见到你。
6、Welcome to our hotel!欢迎光临。
7、Hope to see you again！欢迎再次光临。
8、Thank you!谢谢！9、You’re welcome！不客气。
10、I’m sorry！对不起。
11、Never mind.没关系。
12、Excuse me.请原谅/打扰了13、I’m sorry to disturb you.对不起，打扰您了。
14、This way, please!请这边走。
15、Take care.请慢走。
16、Please wait a moment.请稍等。
17、Please take this elevator.请乘电梯。
18、Goodbye.再见。
19、See you later.回头见。
19、I see.我明白了。
21、It’s my duty.这是我应该做的。
22、Have a nice day.祝您今天心情愉快。
23、Congratulations!祝贺您！24、Wish you good business.祝您生意兴隆！25、Wish you a happy holiday26、Happy birthday to you.祝您生日快乐。
27、Happy new year.新年快乐。
28、Merry Christmas.圣诞快乐。
29、Happy weekend.周末愉快。
30、Good luck.祝您好运。
31、Wish you success in your work..祝您工作顺利。
32、I’m glad to serve you.我很高兴为您服务。
33、Please sit down.请坐。
34、Please have a cup of tea.请喝茶。
35、Please take a rest.请休息一下。
36、I’ll do it for you right now.马上去办。
37、Don’t worry.别着急。
38、Please follow me.请跟我来。
39、Please after you!您先请。
40、Here you are.给您。
41、Happy landing.一路顺风。
42、Turn left(right),please.请左（右）拐。
43、Straight on(Go straight ahead),please.请直走。
44、I can’t catch you quite well, would you repeat it?我听的不大清楚，您再说一边好吗？45、I beg your pardon.(Please repeat) 请再说一遍。
46、Can you speak slowly?请讲慢一点。
47、Can you spell your name?请拼一下您的名字。
48、Can I have your name?请问您贵姓？49、Please sign your name here.请签名。
50、Sorry to have kept you waiting so long.对不起，让您久等了。
51、Would you pay by cash or credit card?您是用现金还是信用卡结帐？52、Here is your change.这是找您的零钱。
53、Please keep it.请收好。
54、Please take your time.不用急，您再好好想想。
55、There is no hurry.不用急。
56、It’s free.这是免费的。
57、Would you like…?您喜欢…?58、Can I help you?可以为您效劳吗？59、Anything else I can do for you?您还有别的需要吗？60、I am sorry. I am afraid that is not allowed.对不起，这是不允许的。
61、I am sorry. It is out of the question.对不起，这恐怕是不可能的。
62、Hope you will understand me.希望您能谅解。
63、Any uneasiness, please point it out.照顾不周的地方，请多多关照。
基础英语100句1、您好！Hello (or Hi)!2、早上好！（下午好！晚上好！)Good morning ! (afternoon , evening)3、先生、先生们、太太（夫人）、小姐、女士们Sir, Gentlemen. Madam. Miss. Ladies.4、欢迎光临。
Welcome5、欢迎光临我们酒店。
Welcome to our hotel.6、希望您在我们宾馆停留愉快！Hope you have a good time in our hotel.7、先生，您好，贵姓？Hello sir, May I help you?8、先生，请问能为您效劳吗？Sir, Can I help you?9、先生，对不起，让您久等了。
Sorry to have kept you waiting , sir?10、先生，请问还有别的事吗？Anything else I can do for you, sir?11、先生，如果您不介意的话，我可以吗？Sir, Do you mind , if I …12、好的。
All right .13、我明白了。
I see .14、请不用担心。
Please don’t worry about it .15、我马上为您办。
I’ll do it for you right16、谢谢您。
Thank you.17、不用客气。
You are welcome.18、您太客气了。
It is very kind of you.19、很高兴为您服务。
I am glad to serve you.20、这是我应该做的。
It is my duty.21、先生，请原谅。
Excuse me, Sir.22、对不起。
I am sorry.23、对此向您表示歉意。
I am sorry about this.24、对不起，是我们的过错。
I am sorry ,it’s our fault.25、对不起，打扰您了。
I am sorry to disturb(interrupt) you.26、对不起，先生，请稍等。
Sorry sir, wait a moment please.27、请再说一遍好吗？I beg your pardon.28、随您的便。
As you like.29、听到这事我很难过。
I am very sorry to hear that.30、对不起，账目搞错了。
Sorry , there is a mistake counting.31、请进。
Come in please.32、请这边走。
Please come this way.33、请跟我来。
Please follow me.34、先生，请一直往前走。
Please go straight ahead, Sir.35、请这里下（上）楼。
Please go down (up) stairs here.36、乘电梯，请走这边。
Please come this way to the lift.37、请在第一个转弯处向左（右）转。
Please turn left (right) at the first corner.38、美容室在哪里。
Where is the Beauty Salon?39、在三楼。
it’s on the third floor.40、商场在哪里？Where is the shopping Centre .41、在大堂吧旁边。
It’s next to the lobby bar.42、请问中餐厅在哪里？Where is the Chinese Restaurant?43、在二楼。
It‘s on the second floor.44、大堂吧在哪里？Where is the lobby bar?45、在前台的左前边。
It’s in front of the Front Desk on the left.46、宾馆有什么娱乐设施？Do you have any entertainments in the hotel?47、有，在三楼有歌舞厅、KTV包房、桑拿包房。
Yes, We have. We have a Singing＆Dancing Hall ,KTV rooms ,Sauna rooms on the third floor .48、在大堂有个售票处。
The Ticket counter is in the lobby.49、洗手间在那边。
The restroom is over there .50、从这到云台山要多长时间。
How long will it take from here to the Yuntai mountain?51、乘的士大约要一个小时。
It’s one hour by taxi.52、到火车站要多长时间。
How long will it take to the railway Station.53、乘的士大约5分钟。
It’s about 5 minutes by taxi.54、哪里可以兑换钱？Where can I get my money exchanged.55、银行在哪里？Where is the Bank?56、去总台这边请。
This way to the front desk , please.57、先生，这是您的行李吗？Is this your luggage. Sir?58、让我帮您提行李好吗？Let me help you with your bags.59、欢迎光临，我是楼层服务员，愿意为您效劳。
Welcome , Sir. I am the floor attendant. Can I help you?60、请出示一下您的房卡好吗？Would you please show me your room card?61、请问您的房间号是多，先生?May I have your room number, Sir?62、对不起，我过会儿再来.I am sorry. I will come back later.63、对不起，先生，让您久等了，这是您要的开水。