导游英语书后练习整理

UNIT ONE GREETINGS
1. How do you spot the guests that you are supposed to meet at the airport? Answer: According to the characteristics of different nationalities (such as North Americans and Americans, Europeans, Asians, etc), and logo/badge of the foreign travel agency (such as name tags, briefcases, holdalls or luggage tags, etc).
2. After meeting your guests, what are the important things you should do before showing them to the awaiting bus?
Answer: I should confer with the tour escort and the national guide to check the number of people, and be sure that no one is missing. I also should ask for the luggage claim cards and give them to the porters, so that the luggage can get to the hotel as quickly as possible.
3. Why is guest’s first impression of you important?
Answer: The guests will judge your country by the impression you make. First impressions are the most important and can be everlasting.
UNIT TWO EN ROUTE
1. What should you take into consideration when you take tourists on a city tour? Answer: I should introduce the main buildings, attractions, scenes and views along the way. I can also intersperse the tour narration with comments on the local history, geography, population, size of the place, climate, culture, customs, cuisine and so on. When approaching the hotel where the guests are to stay, I should mention the name of the hotel, its rating, location and any other distinctive features. I ought to introduce views in sight, mention the tourist attractions in the vicinity.
UNIT THREE HOTEL ACCOMMDATIONS
1. What should a guide do when he is helping tourists check in at a hotel?
Answer: A guide should help them check in and introduce them to the locations of the main facilities of the hotel. After the luggage arrives, he should help the tour leader put the room number on the luggage and have it sent to the rooms as soon as possible.
2. What should a guide check when tourists leave a hotel?
Answer: A guide should remind the tourists to settle their bills. He also should remind them to check their carry-on bags and see if they have left anything behind. He must make sure that everyone is on the bus before leaving.
UNIT FOUR ITINERARY DISSCUSSION
1. Is it acceptable that the local guide has finally say about all the items on the itinerary for a tour group?
Answer: No, it isn’t. He should subject himself to the accepted practice of regarding tourists as supreme, render an array of superb services and coordinate the travel arrangements with his guests on the basis of mutual equality.
UNIT FIVE DINING IN CHINA
1. What are the four aspects of the Chinese culinary art?
Answer: The first is the preparation of ingredients. The second is cutting and garnishing. The third is the temperature. The last is varied cooking techniques.
2. Do all the Chinese enjoy our culinary style? What are the major local cuisines in China?
Answer: No, certainly not. China’s size and its different climates have given rise to a wide range to regional cuisines that no other country can match in terms of richness and variety. Of all the local cuisines, four should be especially mentioned, namely, Sichuan, Guangdong, Shandong, and Jiangsu-Zhejiang cuisines.
UNIT SIX SHOPPING
1. How important is shopping for a travel industry?
Answer: Statistically, about one half of the world’s total spending on travel goes to shopping.
2. What should you keep in mind when you help tourists go shopping?
Answer: Any shoddy, vulgar and unreasonable goods are not sold to your guests at any time.
UNIT SEVEN ENTERTIANMENT
1. What are some of the symbols used in Beijing Opera?
Answer: Beijing Opera combines many art forms. Apart from singing and recitation, it includes traditional Chinese music, poetry, dancing, pantomime, elaborate costumes and make-up, acrobatics and martial arts.
2. What do the different make-ups indicate?
Answer: Red indicates that the person is brave, loyal and virtuous; black indicates a fierce and crude nature; blue signifies cruelty, and a completely white face denotes a traitor.
3. Why is the dragon dance the most popular form of entertainment at folk festivals in China?
Answer: In ancient times, dragons were believed to bring rain in times of drought, keep away misfortune and bring good luck to all who involve its help.
UNIT EIGHT F AREWELL
1. What are the key points you should mention in a farewell speech?
Answer: It is usually flooded with beautiful memories and good wishes. There might be some inadequacies in the service, and it is always wise to make apologies for the service and to invite criticism for improvements.
2. What’s the procedure for checking in at the airport?
Answer: (1) Pay the airport construction fee before check in. (2) Pay for the overweight luggage. (3) Go through the Passport Control and Customs Office and wait for your flight to be called in the departure lounge.
UNIT NINE HANDING COMPLAINTS
1. How do you respond when someone comes to you to make a complaint? Answer: I should listen carefully, be polite and, except when it is absolutely necessary, don’t comment until the tourists has finished. Then make a short, clear apology. After that, you should repeat the complaint. This is to make sure that you have fully understood the problem and that there are no misunderstandings. When possible, you should also write down what the tourists said. Next, you should decide who will deal with the complaint. If it is not a serious one, you can deal with it yourself. You should explain to the tourist the action you plan to take and tell him when it will be done. If you decide that a manager should handle the complaint, you should first inform him and then arrange a meeting between him and the tourist.。