高考英语写作之投诉信[优质ppt]
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2020高考英语作文投诉信课件(5张)
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
投诉信2【优秀课件】
Thanks for your time and consideration. Your earliest reply would also be appreciated. (Ending in a polite way)
Yours
Li Hua
1.怀古思今，激发科技报国热情，科 技创新 助推中 华民族 伟大复 兴的梦 想早日 实现 2 、 欧 共 体形 成、日 本成为 经济大 国、不 结盟运 动兴起 和中国 的振兴 ，这些 共同构 成了世 界的多 极化趋 势。
3 、 多 极 化趋 势还只 是一种 趋势和 方向， 不是一 种成熟 的国际 关系格 局。 4 、 两 极 格局 虽然受 到多极 化的冲 击，在 当时仍 是国际 关系格 局的总 体的、 基本的 特征， 因而多 极化趋 势是两 极格局 下的多 极化趋 势。
5 、 苏 联 解体 后，两 极格局 虽然瓦 解，但 多极化 的世界 格局并 没有最 终形成 ，直到 今天， 仍处于 向. 6.这 首 题 画 诗 写景 兼抒情 ，并未 刻意进 行雕琢 ，却能 够于简 淡中见 新奇。 7.山 水 是 这 幅 画的 主要元 素，特 别是江 水，占 据了画 面上大 部分的 篇幅。 8.诗 人 透 过 一 扇小 窗远距 离欣赏 这幅画 作，领 略其表 现的辽 阔万里 之势。 9.颈 联 具 体 写 到苍 茫暮色 中的树 木与浮 云，也 蕴含了 欣赏者 的主观 感受。
Now this problem keeps upsetting/annoying me. I’m returning the dictionary with this letter and
looking forward to receiving a new version soon. I do hope you will take my complaint seriously and offer me a satisfactory solution. (your attitude and demand)
Yours
Li Hua
1.怀古思今，激发科技报国热情，科 技创新 助推中 华民族 伟大复 兴的梦 想早日 实现 2 、 欧 共 体形 成、日 本成为 经济大 国、不 结盟运 动兴起 和中国 的振兴 ，这些 共同构 成了世 界的多 极化趋 势。
3 、 多 极 化趋 势还只 是一种 趋势和 方向， 不是一 种成熟 的国际 关系格 局。 4 、 两 极 格局 虽然受 到多极 化的冲 击，在 当时仍 是国际 关系格 局的总 体的、 基本的 特征， 因而多 极化趋 势是两 极格局 下的多 极化趋 势。
5 、 苏 联 解体 后，两 极格局 虽然瓦 解，但 多极化 的世界 格局并 没有最 终形成 ，直到 今天， 仍处于 向. 6.这 首 题 画 诗 写景 兼抒情 ，并未 刻意进 行雕琢 ，却能 够于简 淡中见 新奇。 7.山 水 是 这 幅 画的 主要元 素，特 别是江 水，占 据了画 面上大 部分的 篇幅。 8.诗 人 透 过 一 扇小 窗远距 离欣赏 这幅画 作，领 略其表 现的辽 阔万里 之势。 9.颈 联 具 体 写 到苍 茫暮色 中的树 木与浮 云，也 蕴含了 欣赏者 的主观 感受。
Now this problem keeps upsetting/annoying me. I’m returning the dictionary with this letter and
looking forward to receiving a new version soon. I do hope you will take my complaint seriously and offer me a satisfactory solution. (your attitude and demand)
高三英语一轮复习应用文投诉信写作课件
satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
投诉信2PPT优秀课件
Looking forward to your reply.
Yours
Li Hua
Possible version 2
Dear Sir or Madam,
I’m a Chinese student, also a regular customer of your online bookstore (Self-introduction). I’m writing to express (my) dissatisfaction with the low quality product (that) you sent/sold to me. (Purpose of writing)
Now this problem keeps upsetting/annoying me. I’m returning the dictionary with this letter and
投诉信2PPT优秀课件
投诉信2PPT优秀课件
looking forward to receiving a new version soon. I do hope you will take my complaint seriously and offer me a satisfactory solution. (your attitude and demand)
•
9. 家风是一个家族代代沿袭能够体现 家族成 员精神 风貌、 道德品 质、审 美格调 的家族 文化。 美好家 风的形 成是漫本的生活 生产劳 动技能 、初步 的职业 意识、 创新创 业意识 和动手 实践的 能力。 劳动技 育婴在 增长青 少年的 知识见 识上下 功夫， 引导青 少年在 做中学 ，学中 做，在 社会劳 动实践 中增长 见识， 丰富学 识、求 真理、 悟道理 ，明事 理
Yours
Li Hua
Possible version 2
Dear Sir or Madam,
I’m a Chinese student, also a regular customer of your online bookstore (Self-introduction). I’m writing to express (my) dissatisfaction with the low quality product (that) you sent/sold to me. (Purpose of writing)
Now this problem keeps upsetting/annoying me. I’m returning the dictionary with this letter and
投诉信2PPT优秀课件
投诉信2PPT优秀课件
looking forward to receiving a new version soon. I do hope you will take my complaint seriously and offer me a satisfactory solution. (your attitude and demand)
•
9. 家风是一个家族代代沿袭能够体现 家族成 员精神 风貌、 道德品 质、审 美格调 的家族 文化。 美好家 风的形 成是漫本的生活 生产劳 动技能 、初步 的职业 意识、 创新创 业意识 和动手 实践的 能力。 劳动技 育婴在 增长青 少年的 知识见 识上下 功夫， 引导青 少年在 做中学 ，学中 做，在 社会劳 动实践 中增长 见识， 丰富学 识、求 真理、 悟道理 ，明事 理
高考英语作文提升训练课件：高考英语分类写作 7投诉信PPT共23页
51、 天 下 之 事 常成 于困约 ，而败 于奢靡 。——陆 游 52、 生 命 不 等 于是呼 吸，生 命是活 动。——卢 梭
53、 伟 大 的 事 业，需 要决心 ，能力 ，组织 和责任 感。 ——易 卜 生 54、 唯 书 籍 不 朽。——乔 特
55、 为 中 华 之 崛起而 读书。 ——周 恩来
13、遵守纪律的风气的培养，只有领 导者本 身在这 方面以 身作则 才能收 到成效 。—— 马卡连 柯 14、劳动者的组织性、纪律性、坚毅 精神以 及同全 世界劳 动者的 团结一 致，是 取得最 后胜利 的保证 。—— 列宁 摘自名言网
15、机会是不守纪律的。——雨果
谢谢！
高考英语作文提升训练课件： 高考英语分类写作 7投诉信
11、战争满足了，或曾经满足过人的 好斗的 本能， 但它同 时还满 足了人 对掠夺 ，破坏 以及残 酷的纪 律和专 制力的 欲望。 ——查·埃利奥 特 12、不应把纪律仅仅看成教育的手段 。纪律 是教育 过程的 结果， 首先是 学生集 体表现 在一切 生活领 域—— 生产、 日常生 活、学 校、文 化等领 域中努 力的结 果。— —马卡 连柯(名 言网)
53、 伟 大 的 事 业，需 要决心 ，能力 ，组织 和责任 感。 ——易 卜 生 54、 唯 书 籍 不 朽。——乔 特
55、 为 中 华 之 崛起而 读书。 ——周 恩来
13、遵守纪律的风气的培养，只有领 导者本 身在这 方面以 身作则 才能收 到成效 。—— 马卡连 柯 14、劳动者的组织性、纪律性、坚毅 精神以 及同全 世界劳 动者的 团结一 致，是 取得最 后胜利 的保证 。—— 列宁 摘自名言网
15、机会是不守纪律的。——雨果
谢谢！
高考英语作文提升训练课件： 高考英语分类写作 7投诉信
11、战争满足了，或曾经满足过人的 好斗的 本能， 但它同 时还满 足了人 对掠夺 ，破坏 以及残 酷的纪 律和专 制力的 欲望。 ——查·埃利奥 特 12、不应把纪律仅仅看成教育的手段 。纪律 是教育 过程的 结果， 首先是 学生集 体表现 在一切 生活领 域—— 生产、 日常生 活、学 校、文 化等领 域中努 力的结 果。— —马卡 连柯(名 言网)
高考英语写作之投诉信 (2).ppt
poor service 糟糕的服务
inconceivable 不可思议的
out of one’s expectation 令某人大失所望
look into / go into / investigate 调查
incident / matter 事件
sanitary situation卫生条件
bad manners 不礼貌
wish to bring to attention. For one thing, there is…For another,... 4) I can hardly bear /tolerate /put up with it any more. 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.
7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
高三英语一轮复习写作专题课件课件6：投诉信
好句朗诵
8. I am waiting for a reasonable explanation and expecting an early reply. 我在等待一个合理的解释，并期待及早回复。 9. Could you change a new one for me or return my money as soon as possible? 您能否尽快换一个新的给我或者给我退款？
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好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。
高中英语投诉信 PPT课件 图文
Thank you for your consideration and I will be looking forward to your reply.
Sincerely,
完善写作流程图
自我介绍 写作目的
•
•
内容
•
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
Sincerely,
完善写作流程图
自我介绍 写作目的
•
•
内容
•
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
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poor service 糟糕的服务
inconceivable 不可思议的
out of one’s expectation 令某人大失所望
look into / go into / investigate 调查
incident / matter 事件
sanitary situation卫生条件
bad manners 不礼貌
3.希望得到的结果。 常用的表达法有： Please let me know what you intend to do in this matter.
I am returning... under separate post and look forward to receiving a full refund of...
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
8) We will appreciate your willingness to make up for the loss.
畅想网络
Imagination Network
感谢观看！
文章内容来源于网络，如有侵权请联系我们删除。
Thank you for your consideration.
Sincerely s,
Bu Manyi
结构和内容：
投诉信是对产品或服务表示不满的信件， 一般分三个部分：
1. 提出投诉内容； 2. 说明具体情况； 3. 提出解决办法。
语言特点：
语言注意点投诉信应重点表明投诉的 原因，叙事应客观、准确、简洁。最后提 出的解决方法应切实可行。在表达自己的 不满时，语言要把握分寸，不失风度。
1.投诉内容。 一般放在信的开头。常用的表达法有： I am writing to you about... which I received/bought ...
I am going to complain about ...
I am sorry to have to return with this letter... which I received/bought...
6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.
7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
In view of the inconvenience that this has caused, I feel you should...
相关词汇：
complain against sb. about sth.投诉......
dissatisfaction with 不满于......
put up with / bear / tolerate 忍受
2.投诉原因。 一般讲述对商品质量或售后服务不满意的地方。 常用的表达法有：
1.When we checked..., we noticed... 2.When I took... out of the bag and examined... closely, I found... 3.When I unpacked... and tried to use it, it did not work.
写作----投诉信
Dear Sir，
I am writing to you for the mobile phone of DephoneS250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
wish to bring to attention. For one thing, there is…For another,... 4) I can hardly bear /tolerate /put up with it any more. 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.