体验商务英语(market leader) 第二册Unit 2 Selling online演示教学
体验商务英语2-Unit2
do shopping online? What problems are they? What are the advantages and disadvantages
of doing shopping online?
IBM advertisement
Bad ideas don’t get better online The main idea: a bad business idea will not work
Unit 2
Selling Online
Learning Objectives
Talking about selling online Vocabulary related to selling online Negotiating techniques Problem-solving abilities Business writing techniques by writing
What’s B2B?
Business to business or B2B refers to electronic commerce between businesses rather than between a business and a consumer(B2C).
B2B businesses often deal with hundreds or even thousands of other businesses, either as customers or suppliers. Carrying out these transactions electronically provides vast competitive advantages over traditional methods.
Market
Unit TwoMarketing (Selling)It is not hard for us to understand the meaning of selling and marketing. After productions, products have to be sold and the producers get paid back for their work. Without doubt, marketing or selling is the most popular way for a company to get profit. But it involves a lot of work and research. In order to make the process successfully, the information from competitors and clients are badly needed. The challenge of competitors and the needs of clients are the elements which should be put into consideration during the process of selling activities. In order to make business activities successfully, marketers have to know the needs of clients and market, also they have to own the ability to anticipate the future needs of markets. Briefly speaking, marketing is the focus of business activity and result of marketing activity is usually used to distinguish a successful company and a bad one.This unit is designated to introduce some knowledge about marketing, so to help the learners to understand the marketing process, and some relative theories concerning marketing as well. The text B introduces how to get information from market and how to find the needs of markets. Text A Marketing (Selling)Text B The Centrality of MarketingPart ATextSellingManagement is fundamentally about direction and control. Selling is no different. All salespeople, particularly those in large companies, present a basic problem: they enjoy spending their time doing what they know best, with the products that are easiest to sell, and selling to those customers who are easiest to sell to. Direction, management and control are needed to ensure that the cost is spent on prime prospects where it is most effective.Successful sales managers and directors keep the pressure on their sales force by meeting regularly with them to review:* Performance and budget* Performance ratios* Follow-up procedures*Opportunities*Competitor activityMany sales managers spend too much time inventing elaborate sales incentive plans, which the sale force can manipulate to their personal benefit. Incentives must be geared toward the overall objectives of the marketing plan in terms of turnover and cost. When used, they should be short, sharp and regular, enhancing the overall sales effort, not detracting from it.Sales incentive schemes are often an excuse for poor management of the sales resource. There are many benefits in creating an effective team relationship within a sales force: shared experience is benefit that does not arise from a totally competitive environment.The other forgotten standard of performance is control of debt. A sale is not a sale until the debt has been paid. It was responsible for the sales force to assure its payment team members are paid a bonus.How well are we doing?The key performance indicators of selling activity are:Ratios•Percentage sales: budget•Contract/orders•QuotationsSales forceProgress on enquiries/quotationsPercentage discounts: sales overall utilizationNumber of customers and their valueAdministration of salesSubmission of itinerariesOverallCost of sales force/salesSales valuePercentage discountsKey account developmentKnow your customer base. It may be most appropriate to spend 80 per cent of your selling/ promotional activity with 20 per cent of your clients who account for 80 per cent of your turnover. Beating the competitionAlways overestimate your competitors - they are not sitting back letting you make the sale at list price and in a well-ordered process. In any competitive sale, get to know the clients better than your competitors and establish what influences their attitudes. Sales are not made to companies - they are made to individual people. The sales report should be used as a source of information on competitors.fundamental // a.forming the base, from which everything else originates; moreimportant than anything else基础的；基本的effective / / a.producing desired result 有效的; actual; really 生效的prime / / a.most important, or of the very best quality 主要的；最好的prospect / / n. a possibility or likelihood of something happening 期望；前景budget／／v. to plan private or public spending within the limits of a certainamount of money做预算n. a plan to show how much money a person or organization willearn and how much they will need or be able to spend预算ratio／／n. the relationship between two groups or amounts, which expresseshow much bigger one is than the other 比率elaborate／/ a. containing a lot of careful detail or many detailed parts 精细的；详细阐述的v. to add more information to or explain something that you havesaid详细描述incentive／／n. something which encourages a person to do something动机；激励manipulate／／v. to control (something or someone) to your advantage, oftenunfairly or dishonestly操作；操纵；利用turnover／／n. the number of times a particular article is sold during a particularperiod; the amount of business done in a period of time销售量；营业额enhance／／v. to improve the quality, amount or strength of (something)提高；增强bonus / / n. an extra amount of money that is given to you as a present or inaddition to the money you were expecting 奖金；红利quotation / / n. the price of something known at present or probable price in thefuture行情；时价; 估价a phrase or short piece of writing taken from a longer work ofliterature, poetry, etc. or what someone else has said. 引用margin / / n. the outer edge of an area; on a page, the empty space to the side ofthe text, sometimes separated from the rest of the page by avertical line.页边的空白；边缘enquiry / / n. 美语用作inquiry the act of inquiring 询问frequency ／ ／n. the number of times something happens within a particular period,or the fact of something happening often or a large number ortimes 频率；发生次数utilization / / n 利用；使用submission / / n the state in which someone has complete control over you 屈服；谦恭; suggestion (formal) 提议administration / / n the control or direction of affairs, as of a country or business 管理；行政; the act of putting something into operation 执行；施行itinerary ／ ／n a detailed plan or route of a journey 路线；行程表；详细的计划 discount / / n a reduction in the usual price 折扣account for说明；解决in terms of 按照；在------方面。
体验商务英语(第二版)课件第2册案例Dear Sirs or Madams
Dear Sirs or Madams:I am writing to invite you to attend this year’s conference, which will be held in Prague, Czech Republic, 21 – 24 November, 2008. The chief executive and the senior managers from the head office and the overseas sales managers will attend the conference. The purpose of the conference is, first of all, to enable the managers to know each other better. In addition, we would like to take this opportunity to thank you for your hard work. Most important of all, however, we will at the conference discuss how we can improve our products and services in the future.The venue we have chosen for this year’s conference is Hotel Moda. It is a 4-star hotel located about half an hour by underground to the city center. The hotel facilities are excellent with spacious bedrooms, a large swimming pool, sauna and Jacuzzi. Moreover, during the conference, we will arrange various activities for the participants, such as guided city tours, cultural tours, sightseeing and opera. I hope you will all be able to enjoy yourselves during the conference.The conference will commence on Saturday morning, 22 November. All the participants are required to arrive by Friday evening, 21 November, and leave by noon of Monday, 24 November. I sincerely wish that you can all attend this year’s conference and I look forward to meeting you in Prague.Sincerely yours,(226 words)。
体验商务英语课后答案unit2
Unit 2 BrandsPart I Business V ocabularyDirections: There are 20 incomplete sentences in this part. For each sentence there are four choices marked A, B, C and D. Choose the ONE that best completes the sentence. Then mark the corresponding letter on the Answer Sheet with a single line through the center. This part totals 20 points, one point for each sentence.1 A brand can be a name, a term or a symbol. It is used to _______C_______ a product from competitors’ products.A differB competeC differentiateD compare2 Brands should add value to products. It’s a _______B________ effect whereby one plus one equals three.A energyB synergyC coordinationD collaboration3 The better-known the brand name, the more people want to ___D____ it _______.A copy…offB send…offC break…offD rip…off4 In the past Calvin Klein took a relatively passive ________A_______ to the counterfeit problem.A approachB methodC wayD mode5 But as sales and brand _______B_________ have risen, Calvin Klein has become an increasingly popular target for Asian and European counterfeiters.A imageB awarenessC managementD loyalty6 I’m worried about the sales of the range of fragrances we ________D________ two years ago.A soldB mountedC impoundedD launched7 The advert stated – jokingly – that 7 million points were needed for someone to______B______ the jet.A declareB claimC announceD specify8 A business student, John Leonard, intends to take Pepsi Cola to________B_______ regarding the promotion because he thinks they should give him the prize.A homeB policeC schoolD office9 Customers have become less loyal to brands and are more willing to______D______ to lower-priced coffee products.A trade inB trade forC trade upD trade down10 It is _______C_________ as an exclusive ground coffee for gourmets.A producedB madeC promotedD sold11 Thank you for the _______A______ order of February 2 for 28,800 raincoats.A captionedB captioningC to captionD caption12 Your order will be ready for shipment by February 28 and be packed _____C____seaworthy containers.A byB throughC inD within13 Our raincoats are now packed in a polythene bag each and then in a cardboard box,12 dozen _______D_______ a carton,A inB atC byD to14 Each carton is ______C______ with a polythene sheet and secured by overallstrapping.A liningB lineC linedD to line15 In addition, the packing is light ____B____ weight and therefore easy to handle.A toB inC atD for16 Since a polythene bag is used for each raincoat, it is attractive and _____A____ forwindow display.A all readyB alreadyC all readinessD readiness17______B______ regard to packing in cartons for your order, we would like to give you our comments as follows.A AsB WithC ForD At18 Cartons lined with plastic sheets can be well protected ______A______ moisture,for they can be secured by overall strapping.A againstB forC byD through19 Since the trace of pilferage is _____C______ more evident, it is easier to file aclaim against the insurance company.A manyB lotC muchD fewer20 Therefore, cartons are convenient ______B______ handle and quite suitable for ocean transportation.A forB toC byD inPart II Phrase TranslationDirections: Directions: There are 20 Chinese phrases in this part. You are required to translate them into English and write down your translation on the Answer Sheet. This part totals 20 points, one point for each phrase.1 国际品牌international brand2 民族品牌national brand3 品牌商品branded goods4 品牌管理brand management5 高档品牌upmarket brand6 经典品牌classic brand7 品牌知名度brand awareness8 品牌形象brand image9 品牌忠实brand loyalty10 品牌延伸brand stretching11 物有所值cost-effective12 公司战略corporate strategy13 许可权利licensing right14 时装设计师fashion designer15 快餐公司fast food company16 广告宣传活动advertising campaign17 研磨咖啡ground coffee18 市场份额market share19 消费者调查consumer survey20 细分市场market segmentPart III Sentence TranslationDirections: There are 10 sentences in this part. You are required to translate them into Chinese and write down your translation on the Answer Sheet. This part totals 20 points, two points for each sentence.1.The aim of the advertising campaign is to enhance brand awareness so thatconsumers become more familiar with our coffee products.广告宣传活动的目的在于提高品牌知名度，使得消费者更了解我们的咖啡。
体验商务英语2 作业 MEMO
MEMOTo：Mario CuminoFrom：European Marketing TeamGroup 2Date: 28 OctSubject: Problems Solving of CaferomaOver the years, ‘Caferoma’ has been known for its high quality and authenticity. Though in the past two years, ‘Caferoma’ suffers substantial loss of profits and market shares. There are several issues involved and an emergency meeting was called. Participants have reached an agreement on new marketing strategies outlined below, aiming at increasing sales as well as boosting market share.AdvertisingJudging by the consumer survey results, our brand image has failed to deliver our core values to consumers. In order to maintain the brand awareness as well as getting through to the target audience, we suggest to implement a series of new advertising campaigns, targeting specifically at groups such as young urban professionals (known as ‘Yuppies’), people with very distinct taste for fashion and known as the major quality coffee consumers. The advertising campaign may include sponsoring popular shows, celebrity endorsement, even collaborating with fashion designers to promote youth, enthusiasm and excitement as part of the brand nature. Multiple BrandsBy and large, ‘Caferoma’ comes under threat not only from lower-priced products and so-called ‘copycat’ products, similar products with a cheaper price, but also from top five European coffee brands. Reducing price is a straightforward way to boost sales, though in our opinion, blindly lowering price of ‘Caferoma’ would do more harm than good. As previously mentioned, ‘Caferoma’ has been known as a prestigious coffee brand for years; a price drop would damage the brand image significantly, not to mention the potential shrink of profit margin. Alternatively, we recommend the company to come up with a new product line with a new name. It would extend its product lines to the lower-end market, taking advantage of ‘Caferoma’ brand awareness to compete directly against ‘copycat’ and supermarket own brand products. Instead of ‘yuppies’ as major target audience of ‘Caferoma’, this new product should be targeted at those of who is more price-sensitive.As number speaks for itself, we believe the major issue here from the company’s prospective is the failure of delivery. It failed to deliver brand’s core values to the audience; it also failed to deliver the right product to the right group of people. Through advertising campaign to the major quality coffee consumers, as well as introducing a new product line to the market will not only rebuild the brand image, it will also help for the company to compete in the lower-end market to gain market share and profit margin, in other words, regain the dominating power in the market.。
体验商务英语-课文翻译
欧洲制造除顶级奢侈品牌外几乎所有的时尚品牌都或者已经在亚洲生产，或者正在考虑这样做。
美国皮具制造商蔻驰（Coach）是一个典型的例子。
在过去的五年中，它通过完全在低成本市场生产已经提高了毛利率。
2002年3月它关闭了在波多黎各拉雷斯的工厂（公司拥有的最后一家工厂），将所有产品全部外包。
巴宝莉（Burberry）在亚洲有许多特许授权安排，2000年它决定给日本三洋公司的特许授权延长十年。
这意味着按零售价计算巴宝莉几乎一半的销售额将是亚洲授权生产的。
但是同时，日本的顾客却偏爱该集团欧洲生产的产品。
为了应对这种对巴宝莉在亚洲工厂所生产产品的需求，三洋公司在东京银座开设旗舰店，出售从欧洲进口的巴宝莉产品。
在《金融时报》的采访中，许多企业高管表示，消费者认为顶级的奢侈品牌来自欧洲，在亚洲尤为如此。
古琦（Gucci）的多米尼克·德索尔说：“无论如何，亚洲的消费者只相信：奢侈品来自欧洲，而且一定是那里制造的最好。
” 古琦的控股公司（Pinault Printemps Redoute）的首席执行官塞格·温伯格说，公司不会将古琦的生产线移到海外。
然而一些业内人士认识到，就算对豪华奢侈品牌而言，这种变化也将来临。
普拉达（Prada）的首席执行官帕特里齐奥·埃特里说：“‘意大利制造’的标签很重要，但我们真正提供的是一种风格，风格是文化的表现”。
因此，他认识到高品质的时尚产品并非总是要在意大利生产。
欧洲工商管理学院市场营销系的Amitava Chattopadhyay 教授说：“品牌就是消费者心中的一系列联想，其中之一就是原产地。
对于奢侈品，品牌的作用至关重要。
破坏它是一种弥天大罪。
没有哪个品牌经理愿意将产地和品牌形象之间的关系搞错。
”活儿脏，点子棒SOL清洁公司是欧洲北部最令人向往的公司之一，走进它的总部SOL城，你会感觉就像走进了一个商业广场。
它坐落在赫尔辛基市中心一家翻新过的电影制片厂里，里面色彩炫烂、气氛喧闹，彰显着非凡的创造力。
Unit-2-Selling-online 体验商务英语综合教程2(课堂PPT)
Online shopping
tips
Know who you’re dealing with. Anyone can set up shop online under almost any name. Confirm the online seller’s physical address and phone number in case you have questions or problems. If you get an email or pop-up message while you’re browsing that asks for financial information, don’t reply or click on the link in the message. Legitimate companies don’t ask for this information via email.
Know exactly what you’re buying. Read the seller’s description of the product closely, especially the fine print. Words like “refurbished,” “vintage,” or “close-out” may indicate that the product is in less-than-mint condition, while name-brand items with “too good to be true” prices could be counterfeits.
Reading (Virtual Pocket
Money)
Listening (online selling vs. high street selling)
(完整版)Unit-2-Selling-online体验商务英语综合教程2---
Online shopping
tips
Know who you’re dealing with. Anyone can set up shop online under almost any name. Confirm the online seller’s physical address and phone number in case you have questions or problems. If you get an email or pop-up message while you’re browsing that asks for financial information, don’t reply or click on the link in the message. Legitimate companies don’t ask for this information via email.
Skills (reaching agreements)
Case Study (negotiate & e-mail)
Starting up A Do you enjoy shopping? Do you shop online?
B Which of the following goods do you think are suitable to be bought online?
Keep a paper trail. Print and save records of your online transactions, including the product description and price, the online receipt, and copies of every email you send or receive from the seller. Read your credit card statements as you receive them and be on the lookout for unauthorized charges.
体验商务英语market leader 第二册Unit Selling online
Quotation
This quotation means a bad business idea will not work any better just because it is being used as the basis for selling via the Internet. The technology will not, in itself, make up for any deficiencies.
Overview
Starting up (online shopping)
Vocabulary (Online Shopping)
Reading (Virtual Pocket
Me selling vs. high street selling)
Language Review (must, need to, Have to, should)
The Internet is an exciting tool that puts vast information at your fingertips. With a click of a mouse, it lets you buy an airline ticket, book a hotel, send flowers to a friend, or purchase your favorite stock. Good deals, convenience and choices abound on the Internet. But before you use all the Internet has to offer, be "cyber" smart and make your online experience safe.
体验商务英语第二册Unit 2 Selling online
You may have security problems with using credit cards and find yourself paying for things you did not buy.
You may enjoy shopping in real shops. You may like the feeling of walking in the supermarket with a shopping cart.
warehouse
return
bargain
Vocabulary B Make phrases that match definitions 1 – 7.
Shopping
Online
credit card
cooling off
money back
method of
interest-free
out of
Online shopping
tips
Check out the terms of the deal, like refund policies and delivery dates. Can you return the item for a full refund if you’re not satisfied? If you return it, find out who pays the shipping costs or restocking fees, and when you will receive your order. Sellers are required to ship items as promised or within 30 days after the order date if no specific date is promised.
体验商务英语(第二版)课件第2册案例Dear Ms
Dear Ms. WangI am writing to thank you for your kind and efficient assistance to make our conference so successful. All our participants said that your staff were friendly and helpful. The conference rooms were well-equipped and everything worked perfectly throughout the conference.In addition, I would like to send my special thanks to the staff in your restaurants: the food was excellent and was served quickly, which was extremely important at lunchtime as we only had a 45-minute break.Thank you again for all your help. We will certainly use the Plaza for a similar conference that we are organizing in two years’ time.Yours sincerely(103 words)Dear Mr. RobinsonI am writing to complain about the facilities and the service during our recent conference at your hotel. We organized a successful conference at the Plaza two years ago, but this time we were very disappointed.The most serious problem was the interpreters from the agency recommended by your hotel. They did not speak the languages fluently and this led to misunderstandings between the participants and caused a lot of bad feelings.Considering the inconvenience we experienced at your hotel, I suggest a 20 percent reduction in the bill for the conference.I am looking forward to receiving your prompt reply.Yours sincerely(101 words)。
体验商务英语2-Unit-2
Global reach
Personalization
Cost reduction
E-Commerce
Interactivity
Measurement
Discuss the questions
Some goods and services may be more suitable for selling online, for example: holidays and travel, where no physical delivery of goods is involved.
Some security problems may appear with using credit cards. So some people actually enjoy shopping in real shops.
Vocabulary
Choose the correct words to complete the sentences.
By implementing E-Commerce, you save money, are online 24hr a day, 7days a week, no traffic jams, shopping crowds, carrying overloaded heavy shopping bags etc, just more business, the easy way.
do shopping online? What problems are they? What are the advantages and disadvantages
of doing shopping online?
IBM advertisement
体验商务英语 综合教程2
company with over 2000 products and a wordwide network of sales offices.Gadget has designed and developed many bestselling eletronic,household and automobile products.Fabteck has asked Gadget to come up with new ideas for using Protean.Here is an extract from a letter which Fabteck’s Chif Executive sent to Gadget’s Development Manager.
1)light strong long-lasting 2)thick thin 3)it can be made in any color 4)flexible soft 5)can conduct electricity
Products using Protean
Group4
members
** ** **
Case study
Fabtek
Introduction
Fabtek is a small company that produces a new type of fabric called Protean.
The advantages of Protean
4.Its target consumers and main buyers Someone who likes fashion
market leader 体验商英book 2 Unit 3 Companies-文档资料
A Which of these companies would you like to work
for? Why?
Starting up
Family business
Multinational
Self-employed/freelance
lawyer consultant writer
doctor
Describing companies
Discussion
What information is important when describing companies?
Business performance: Turnover/sales; profit
Competitiveness: Market share; share price
Can you explain the these?
- Family-owned - Public limited - Joint venture - Multinational - Parent - Subsidiary - Branch - Holding
Company
Starting
Finance: Cash flow; investment in R & D; business expansion (new head office, subsidiary)
7 The cost of a company’s shares is its ______________.
Describing companies
Vocabulary B Complete the following extract.
FINANCIAL PERFORMANCE I am pleased to say the company has continued its excellent performance. We are changing, growing and doing well at a difficult time for the industry. _T__u_r_n_o_v_e_r_ was €57.2 million, an increase of 15% on last year, and _p_r__o_f_it_ rose by 5%, to €6.4 million. We are a highly competitive business. We have increased our _m_a_r__k_e_t__s_h_a_r__e_ to 20%. Consequently our _s_h_a__r_e__p_r_i_c_e_ has risen and is now at an all-time high of €9.6. Increased production and strong demand have had a positive effect on our cash flow, so we are able to finance a number of new projects. We have successfully moved to our new h__e_a_d__o__f_f_ic__e in central London. We are now planning to start full production at the recently opened Spanish _s_u_b__s_id__ia__r_y_ in October. Finally, thanks once again to our loyal and dedicatedw_o_r__k_f_o_r_c_e. Our employees will always be our most valuable asset.
体验商务英语综合教程2单词ppt课件
5. 研究与发展
6. career opportunity
6.就业机遇
7. career move
7.职业变动
8. career break
8. 职业暂休
9. career plan
9. 职业规划
10. get the sack
10.被解雇
11. a nine-to-five job
7. manufaห้องสมุดไป่ตู้turer
7.生产商
8. staff morale
8. 员工士气
9. customer service
9. 客服
10. cash flow
10.现金流量
11. performance-based bonus
11.业绩奖金
12. supplier
12.供应商
销售目标
13.advertising campaign
广告活动，广告战
14.advertising budget
广告预算
15 .advertising agency
广告公司
16. distribution channel
分销渠道
17. marketing mix
营销组合
18. corporate image
11.朝九晚五的工作
12. work anti-social hours
12.反社会的工作时间
13. flexitime
13. 弹性工作时间
14. bonus
14. 奖金
15. subsidiary
15.子公司
16. staff turnover
16. 人员更替比例
17.vacancy
market leader unit2
4 As ————, he/she will take full responsibility of setting the direction for the brand’s position in the market.
暨南大学精品课程项目
外国语学院大学英语教学部制作
Listening: What is branding?
$66.4 billion $61.9 billion $55 billion $44.1 billion $41.2 billion $39.2 billion $36.9 billion $33.7 billion
$33.6 billion $33.4 billion
暨南大学精品课程项目
外国大语学学英院大语学教英学语部教学外部招制生作 教 研 室
stretching
awareness
loyalty
back
暨南大学精品课程项目
外国语学院大学英语教学部制作
: Match the eight words on the left with definition on the
right
• luxury brand • classic brand • brand
awareness • brand image
• a brand associated with expensive, high quality products
体验商务英语综合教程中文新编双语对照版
体验商务英语综合教程3 第二版双语对照版Unit1 Made in Europe 欧洲制造Almost every fashion label outside the top super-luxury brands is either already manufacturing in Asia or 5 thinking of it. Coach, the US leather goods maker, is a classic example. Over the past five years, it has lifted all its gross margins by manufacturing solely in low-cost markets. In March 2002 it closed its factory in Lares, Puerto Rico, its last company-owned plant, and outsources all its products.除了顶级奢侈品牌外几乎所有的时尚品牌都已经在亚洲生产，或者正在考虑这么做。
美国的皮革商品制造商蔻驰（Coach）就是一个经典的例子。
在过去的五年中，它通过仅在低成本市场生产来提升毛利率。
在2002年的3月，它关闭了在波多黎各拉雷斯的最后一间公司所属工厂，将所有产品全部外包。
?Burberry has many Asian licensing arrangements.In 2000 it decided to renew Sanyo's Japanese licence for ten years. This means that almost half of Burberry's sales at retail value will continue to be produced under license in Asia. At the same time however, Japanese consumers prefer the group's European-made products.巴宝莉（Burberry）在亚洲持有许多许可授权安排。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Know what it will cost. Check out websites that offer price comparisons and then, compare “apples to apples.” Factor shipping and handling — along with your needs and budget — into the total cost of the order. Do not send cash under any circumstances.
details
out of
service
after sales
payment
1 the time when you can change your mind and cancel an order 2 the name, number and expiry date on your credit card 3 the way you choose to buy the goods you want 4 when you can pay some time after you buy, but at no extra cost 5 when the goods you require are not available 6 a promise to give your money back if you are not happy 7 the help you get from a company when you start to use their product
Vocabulary B Make phrases that match definitions 1 – 7.
Shopping Online
credit card
guarantee
cooling off
stock
money back
period
method of
credit
interest-free
Listening
Selling online
A Listen to the first part of the interview
and complete the extracts below.
Before ordering First, you must have a _g_o_o_d__w_e_b_s_i_te_ and the website needs to be ___q_u_ic_k____ and ____e_a_s_y___ to use. It needs to provide _lo_t_s_o_f_in_f_o_rm__at_io_n_ about the items that you’re buying. And the prices on there need to be, you know l_o_w__p_r_ic_e_s_, good prices.
Case Study (negotiate & e-mail)
Starting up A Do you enjoy shopping? Do you shop online?
B Which of the following goods do you think are suitable to be bought online?
Keep a paper trail. Print and save records of your online transactions, including the product description and price, the online receipt, and copies of everyห้องสมุดไป่ตู้email you send or receive from the seller. Read your credit card statements as you receive them and be on the lookout for unauthorized charges.
Know exactly what you’re buying. Read the seller’s description of the product closely, especially the fine print. Words like “refurbished,” “vintage,” or “close-out” may indicate that the product is in less-than-mint condition, while name-brand items with “too good to be true” prices could be counterfeits.
Reading (Virtual Pocket
Money)
Listening (online selling vs. high street selling)
Language Review (must, need to, Have to, should)
Skills (reaching agreements)
Online shopping
tips
Check out the terms of the deal, like refund policies and delivery dates. Can you return the item for a full refund if you’re not satisfied? If you return it, find out who pays the shipping costs or restocking fees, and when you will receive your order. Sellers are required to ship items as promised or within 30 days after the order date if no specific date is promised.
Website:
should be easy and quick to use and provide lots of information about products
Prices:
should be low and good because customers want value for money
Listening
Selling online
What does a successful online business need to do in order to achieve lots of sales and do a fantastic job for customers so that they tell each other and keep coming back?
Online shopping websites
Starting up
C
Why do some people prefer not to buy goods and services online?
You may find that goods are not suitable when they arrive or get things you did not order.
Online shopping
tips
Know who you’re dealing with. Anyone can set up shop online under almost any name. Confirm the online seller’s physical address and phone number in case you have questions or problems. If you get an email or pop-up message while you’re browsing that asks for financial information, don’t reply or click on the link in the message. Legitimate companies don’t ask for this information via email.
The Internet is an exciting tool that puts vast information at your fingertips. With a click of a mouse, it lets you buy an airline ticket, book a hotel, send flowers to a friend, or purchase your favorite stock. Good deals, convenience and choices abound on the Internet. But before you use all the Internet has to offer, be "cyber" smart and make your online experience safe.
Unit 2 Selling online
Quotation
Bad ideas don’t get better online.
----IBM advertisement
Overview
Starting up (online shopping)
Vocabulary (Online Shopping)
Vocabulary A Choose the correct word to complete each sentence.
Shopping