酒店宾馆前台接待常用英语
酒店前台日常实用英语口语(很全)
酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如：非正式英语正式英语What’s your name? May I have your name?您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。
请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
酒店前台接待常用英语（五篇）
酒店前台接待常用英语（五篇）第一篇：酒店前台接待常用英语基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1.May I ~2.Could you ~3.Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~May I have your name, please? 请问尊姓大名May I have your check-out time, please? 请问您什么时候结帐离开？May I see your passport, please? 请让我看一下您的护照好吗？May I know your nationality, please? 请问您的国籍是什么？2．麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？Could you write that down, please? 请您写下来好吗？Could you draft the fax, please? 请您写下传真的草稿好吗？Could you hold the line, please? 请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？Would you like to take a taxi? 请问您要搭计程车吗？Would you mind sitting here? 请问您介意坐在这里吗？** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Foshan? 请问您想要何时参观佛山？When would you like to have lunch? 请问您想在哪里用餐？What time would you like to eat? 请问您想何时用餐？Who would you like to contact? 请问您想和谁联络？Which kind of room would you prefer? 请问您喜欢哪一种房间？How would you like to settle your bill? 请问您的账单如何处理？How long would you like to stay? 请问您要逗留多久？How many tickets would you like to buy? 请问您要买几张票？4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?Shall I draw the curtains? 请问需要我把窗帘拉上吗？Shall I draw you a map? 请问要我为您画一张地图吗？Shall I make the reservation for you? 请问要我为您安排预约吗？（二）招呼语Good morning.(用于中午以前)Good afternoon.(用于中午至下午六点以前)Good evening.(用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir.Are you checking-out? 早上好，先生，请问您要退房吗？Good afternoon, sir.Welcome to FOSHAN Electrcical Hotel.中午好，先生，欢迎光临佛山电子宾馆Good evening, Ms.May I help you? 晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir.This is the Front Desk.May I help you? 早上好，先生。
酒店前台接待英语培训资料
酒店前台接待英语培训资料1. 前言酒店前台接待是酒店服务中至关重要的一环。
为了提高前台接待人员的英语水平，本资料将着重介绍酒店前台接待所需的英语表达和沟通技巧，以便为客人提供更好的服务体验。
2. 基本词汇与句型在酒店前台接待工作中，以下基本词汇和句型是必不可少的。
基本词汇•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room key/card: 房卡•Guest: 客人•Receptionist: 前台接待员•Welcome: 欢迎•How may I assist you?: 我能帮您什么？•Do you have a reservation?: 您有预订吗？•May I have your name, please?: 请问您的姓名？•Would you like a smoking or non-smoking room?: 您需要吸烟房还是非吸烟房？•How many nights will you be staying?: 您会住几个晚上？•Is there anything else I can help you with?: 还有什么我可以帮您的吗？常用句型•Good morning/afternoon/evening. How may I assist you?: 早上/下午/晚上好。
我能帮您什么？•Welcome to our hotel. Do you have a reservation?: 欢迎来到我们酒店。
您预订了房间吗？•May I have your name, please?: 请问您的姓名？•Here is your room key/card. Your room number is XXX.: 这是您的房卡。
您的房间号码是XXX。
•How many nights will you be staying?: 您会住几个晚上？•If you need any assistance, please feel free to ask.: 如果您需要任何帮助，请随时告诉我们。
酒店英语口语学习手册之前台接待日常用语
前台接待平常用语Part 1 Greetings第一部分问候1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?欢迎光顾海悦酒店。
我是***，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ***, is there anything else I can do for you, just let me know.我叫***，假如需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.假如你有任何需要，请随时联络我们。
Part 2 Helping to Check-in.第二部分协助入住1. Please have a s eat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please give me your passport and credit card? I’ll return them to you right away after the check-in procedure.请把您旳护照和信用卡交给我。
办完入住手续后，我会立即偿还给您。
3. How many nights will you stay this time?这次入住您会住多少天？4. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间？5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先生/女士，不好意思，打扰一下。
酒店宾馆前台接待常用英语对话
酒店宾馆前台接待常用英语对话1．Id like to book a double room for Tuesday ne*t week．下周二我想订一个双人房间。
2．Whats the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think Ill take the one with a front view then．我想我还是要阳面的吧。
5．How long will you be staying？您打算住多久？6．Well be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you ne*t Tuesday．我们希望下周二见到您。
8．Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。
9．We do have a single room available for those dates．我们的确有一个单间，在这段时间可以用。
10． What is the rate， please？请问房费多少？11．The current rate is＄ 50 per night．现行房费是50美元一天。
12． What services come with that？这个价格包括哪些服务项目呢？13．That sounds not bad at all． Ill take it．听起来还不错。
酒店前台英语词汇
酒店前台英语词汇Introduction:英语是一种全球通用的语言，在酒店行业中，对于前台工作人员来说，使用英语进行沟通是非常重要的。
本文将介绍一些在酒店前台工作中常用的英语词汇，帮助前台工作人员更好地与客人沟通和提供服务。
1. Greeting and Check-in:- Welcome: 欢迎- Good morning/afternoon/evening: 早上好/下午好/晚上好- How may I assist you?: 有什么能帮到您的吗？- Can I help you?: 我可以帮您吗？- May I have your name, please?: 请问您贵姓？- Could you fill out this registration form, please?: 您能填写一下这份登记表吗？- Do you have a reservation?: 您有预订吗？- Could you show me your ID/passport?: 您能给我看一下您的身份证/护照吗？- Here is your room key: 这是您的房间钥匙- Enjoy your stay: 祝您入住愉快2. Room types:- Single room: 单人间- Double room: 双人间- Twin room: 双床房- Suite: 套房- Connecting rooms: 连通房间- Smoking/non-smoking room: 吸烟/非吸烟房间- Deluxe room: 豪华房间- Executive room: 行政房间- View room: 观景房3. Facilities and Services:- Wi-Fi password: Wi-Fi密码- Gym: 健身房- Swimming pool: 游泳池- Restaurant: 餐厅- Room service: 房间服务- Laundry service: 洗衣服务- Wake-up call: 叫醒服务- Taxi reservation: 出租车预订- Concierge: 酒店服务台4. Check-out and Payment:- Check-out time: 退房时间- How was your stay?: 感觉如何？- Did you enjoy your stay?: 您住得愉快吗？- May I have your feedback?: 您能给予一些反馈吗？- How would you like to settle the payment?: 您如何结算费用？- Cash: 现金- Credit card: 信用卡- Receipt: 收据- Thank you for choosing our hotel: 感谢您选择我们的酒店5. General Phrases:- Excuse me, where can I find...?: 打扰一下，请问……在哪里？- Could you please repeat that?: 您能请再说一遍吗？- I'm sorry for the inconvenience: 对不起给您带来不便- Is there anything else I can help with?: 还有其他需要我帮忙的吗？- Have a nice day/night!: 祝您白天/晚上愉快！Conclusion:本文介绍了一些在酒店前台工作中常用的英语词汇，包括问候客人、登记入住、客房类型、设施服务、退房结算等。
酒店业常用英语
酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。
5. Here is your room key. 这是您的房间钥匙。
6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。
二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。
4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。
5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。
三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。
酒店前厅接待英语常用口语
酒店前厅接待英语常用口语1、Good morning/afternoon/evening, sir/madam.先生/女士：早上好/中午好/下午好。
请问我能为您做些什么？2、Please, Thank you, Excuse me.请，谢谢，对不起。
3、Mr. Smith, Mrs. Smith, Sir, Madam.史密斯先生/女士。
先生/女士。
4、Ladies and Gentlemen.女士们先生们。
5、How are you today, Mr. Smith?Fine/very well, Thank you. And you?您好，史密斯先生？很好，谢谢。
6、Yes, Sir/Madam. May I help you?好的，先生/女士，我能为您做些什么？7、My pleasure. You are most welcome.我很乐意，您太客气了。
8、Good morning, this is reception desk, May I help you?早上好，这是服务台，请问我能为您做些什么？9、Go straight ahead. Go down to the lobby. Turn left/right at the first corner.一直往前走。
请到大厅来。
在第一个叉口往左/右拐。
10、I beg your pardon? I am sorry. I do not understand. I will get you the manager.对不起，请您再说一遍。
对不起，我不太懂，我找我们经理来。
11、How do you do ? Glad to meet you.您好！（初次见面）很高兴见到您。
12、Welcome to our hotel.欢迎到我们宾馆。
13、Have a good time!祝您过的愉快！14、Sorry. He is not in at the moment. Would you like to leave a message?对不起，他现在不在。
酒店前台常用的英语口语
酒店前台常用的英语口语酒店前台常用的英语口语酒店前台是我们入住酒店的最重要环节，不管预定、入住还是最后的退房工作，我们都需要跟前台交接。
那么你知道哪些酒店前台常用英语口语呢？下面是店铺整理的关于酒店前台常用的英语口语的资料，希望对你有所帮助。
酒店前台常用的英语口语11、ACCOMMLDATION 特指留宿的有关房间的`种类及位置2、ADJOINING ROOM(邻近房)指两间房间连在一起3、ADVANCE DEPOSIT(订金)客人为了确保能有房间而提前支付给公司的一笔押金4、ADVANCE PAYMENT按照公司财务规定和有关规定，要求客人预先支付房费和可能的其它费用5、AMENITY公司免费向住店客人提供的一些礼品，如水果、鲜花或饮品等6、ARRIVAL指客人入住酒店的抵达日期7、AVERAGE ROOM RATE指所有住房的平均价格，它是前台的一个常用术语即ARR8、BILLING INSTRUCTION指非常详细的向客人收款的指令，如房费怎样付9、BLOCK(预先锁房)指为了把某间房能够保留下来，而提前把此房间在某日锁起来10、CANCELLATION(取消)指客人取消订房11、CHECK IN指客人登记入住酒店12、CHECK OUT指客人结帐离开酒店13、CONNECTING指两间房中有一扇门连通起来的房间14、CONFIRMATION(确认)指公司发给客人的一种十分详细的订房书面协议，承认客人在将来的某一天有权居住在本酒店15、CORPORATE RATE(公司合同价)指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密酒店前台常用的英语口语21、I don't have a reservation.我没有预约。
2、Can I book a double room？我可以订一间双人间吗？3、Do you have any vacancies for tonight？今晚还有空房吗？4、I'd like to make a reservation for tomorrow.我要预定明天的房间。
前台接待英语
一、欢迎(Greeting)：1、“早上好/中午好/晚上好，欢迎光临汇美酒店。
”“Good morning/afternoon/evening, welcome to Hui Mei Hotel.”2、“见到您真高兴！”“Nice to meet you!”3、“好久不见，您还好吗？”“Long time no see. How are you?”4、“敬请光临！”“We welcome you and would appreciate your advice!”二、询问(Inquiry)：1、“您好，请问您有预订吗？”“Excuse me, do you have any reservation?”2、“请问您需要住多久呢？”“Excuse me, how long will you stay with us?”3、“请问有什么可以帮到您吗？”“What can I do for you?”4、“请出示一下您的证件好吗？”“May I have your passport please?”5、“请问您需要叫醒服务吗？”“Excuse me, do you need morning-call service?”三、道歉(Apologize)：1、“不好意思，打扰您了。
”“I am sorry to disturb you?”2、“非常抱歉，这是我的错。
”“I think I am very sorry, it’s my fault.”3、“对本酒店给您造成的不便之处我们深感歉意！”“We are awfully sorry for the inconvenient.”4、“不好意思，让您久等了。
”“I am sorry to have kept you waiting.”四、感谢(Thanks)：1、“谢谢您的建议/意见。
”“Thanks for your suggestion/opinion.”2、“谢谢您的来电。
酒店前台接待英语口语实用用语
酒店前台接待英语口语实用用语On February 12, 2022, investing in oneself is the best way.酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you早上好,预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s 8.10 Yuan RMB for one US dollar1美元兑换8.10元人民币;情景对话一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, pleaseG: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit cardG: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt ,Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、 Reservation1. C: Good morning . This is room reservation . May I help youG: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseG:C: What time do you expect to arrive , sirG: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand。
酒店前台接待日常英语知识「」 (菁选2篇)
酒店前台接待日常英语知识「」(菁选2篇)1.当我们想要与客人确认房间预订情况的时候，可以这样说：(1)What kind of room would you be prefer?您要什么样的房间?(2)Have you got a booking?您预订了吗?(3)A single room or a double room?要单人间还是双人房间?2.确认好房间后，为了了解客人的个人信息，我们可以这样问：(1)May I see your passport?我能看一下您的护照吗?(2)Could you fill in this form, please?请您填一下这张登记表好吗?(3)Could you sign your name, please?请您签一下名，好吗?3.最后，若还要向客人询问其他问题，可以这样说：(1)How would you like to pay, sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账?(2)Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗?(3)Could you keep your room key until you check out ?请您在住宿期间自己保管钥匙，直到结帐离开。
酒店前台接待日常英语知识「」21.当我们想要与客人确认房间预订情况的时候，可以这样说：(1)What kind of room would you be prefer?您要什么样的`房间?(2)Have you got a booking?您预订了吗?(3)A single room or a double room?要单人间还是双人房间?2.确认好房间后，为了了解客人的个人信息，我们可以这样问：(1)May I see your passport?我能看一下您的护照吗?(2)Could you fill in this form, please?请您填一下这张登记表好吗?(3)Could you sign your name, please?请您签一下名，好吗?3.最后，若还要向客人询问其他问题，可以这样说：(1)How would you like to pay, sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账?(2)Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗?(3)Could you keep your room key until you check out ?请在住宿期间保管好你的钥匙直到你结帐离开。
前台接待日常英语口语
前台接待日常英语口语前台接待日常英语口语1 问候1 . I’m..., I , ?欢迎光临酒店。
我是...，请问我该怎么称呼你呢？2. , . I ?先生/女士，你好！请问我能为您做点什么？3. ..., I , .我叫...，如果需要我为您做些什么，请告诉我。
4 , .如果你有任何需要，请随时联系我们。
5 a ?\ ?\ ?请问有预订吗？\请问你是会员吗？6 ?请问您需要什么类型的房间。
7 ’t .对不起，我不是很明白。
8’ ’ .抱歉，我们那个时段已给订满了。
9’ ?这是酒店业的旺季。
10 ?打扰一下，您能拼写一下您的名字吗？11 …我们能保留您的房间直到...12 .让我带您到房间，这边请。
2 帮助入住1 a a , I’ .请在那边稍坐一会儿，我将会为您办理入住手续。
2. ?, I’ .请把您的护照和信用卡交给我，我帮您办理入住手续。
3. ?这次入住您会住多少天？4. , ...?您是要哪种房间？5. , . , （）?先生/女士，不好意思，打搅一下。
请问您是要付现金还是刷卡（分开付押金还是一起付）呢？6 . ?这是您的房卡和早餐券。
请您在这里签个名好吗？7. . I ..这是给回您的护照和信用卡。
现在您可以上房间了。
希望您在这里居住愉快。
3 居住期间服务1常规服务(1) a . I’ . .请稍等一下，马上为你转接过去。
(2) , .您比原定退房的时间提前了两天，所以我们需要收回二张现金券。
(3) a a酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。
(4) ’m ’t , .您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。
(5) I’m . I a .不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（机）上提取现金。
(6) ?你想要什么面值的人民币呢？(7)I’m , .对不起，我们这里不收版的美金。
(8) I ?我可以传真这份文件吗？, . ?当然可以，先生。
酒店前台常用英语单词
酒店前台常用英语单词酒店前台是旅客入住酒店时的第一站，因此前台工作人员需要掌握一定的英语单词和表达方式，以便更好地为客人提供服务。
以下是一些常用的英语单词和表达：1. Check-in：入住登记2. Check-out：退房结算3. Room reservation：房间预订4. Room type：房间类型5. Room rate：房间价格6. Room key：房卡7. Amenities：设施8. Complimentary：免费提供的9. Room service：客房服务10. Concierge：门房11. Bellman：行李员12. Front desk：前台13. Receptionist：接待员14. Invoice：发票15. Credit card：信用卡16. Cash：现金17. Deposit：押金18. Late check-out：延迟退房除了以上常用的英语单词外，前台工作人员还需要掌握一些基本的英语表达方式，例如：1. May I help you?：我能帮您吗？2. How many nights will you be staying?：您会住几晚？3. Would you like a smoking or non-smoking room?：您需要吸烟房间还是禁烟房间？4. Would you like to pay by credit card or cash?：您是用信用卡还是现金支付？5. Do you need any assistance with your luggage?：您需要帮忙搬运行李吗？掌握这些常用的英语单词和表达方式，前台工作人员可以更加顺畅地与客人沟通，提供更好的服务。
酒店前台接待日常英语口语
酒店前台接待日常英语口语酒店前台接待日常英语口语有哪些你知道吗?你对酒店前台接待日常英语口语了解吗?下面是yjbys 小编为大家带来的酒店前台接待日常英语口语的知识，欢迎阅读。
Part 1 Greetings 问候1.Welcome to XXXX Hotel. Im..., what should I call you, please?欢迎光临XXX 酒店。
我是...，请问我该怎么称呼你呢?2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好!请问我能为您做点什么?3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗?\请问你是会员吗?6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I dont quite understand .对不起，我不是很明白。
8.Imafraid weve fully booked for that time .抱歉，我们那个时段已给订满了。
9.Itsthe hot /peak/busy season ,you know ?。
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hotelenglishpart 1 greetings问候2. good morning/afternoon/evening, sir/madam. what can i do for you?先生/女士，你好！请问我能为您做点什么？3. my name is ..., is there anything else i can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.if you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？6.what kind of room would you like ?请问您需要什么类型的房间。
7.sorry ,i don’t quite understand .对不起，我不是很明白。
8.i’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.it’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.excuse me ,how do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.we can only keep your table /room till …我们能保留您的房间直到...12.let me show you to your room ,this way please .让我带您到房间，这边请。
_______________________________________________________________________________ part 2 helping to check-in帮助入住1.please have a seat for a while, i’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
2. would you please give me your passport or id card and credit card ?, i’ll help you to fill in the form.请把您的护照和信用卡交给我，我帮您办理入住手续。
3. how many nights will you stay this time?这次入住您会住多少天？4. which room would you like, we have these kinds of rooms...?您是要哪种房间？5. excuse me, sir/madame. how would you like to pay the deposit, cash or credit card（together or separately）?先生/女士，不好意思，打搅一下。
请问您是要付现金还是刷卡（分开付押金还是一起付）呢？6.here is your room key and the breakfast coupon. would you please sign here?这是您的房卡和早餐券。
请您在这里签个名好吗？7. here are your passport and the credit card . you can go up to the room nowi hope you enjoy your stay with us..这是给回您的护照和信用卡。
现在您可以上房间了。
希望您在这里居住愉快。
_______________________________________________________________________________ part3 providing service during staying居住期间服务1.regular service常规服务(1) please wait a second. i’ll transfer it for you. .请稍等一下，马上为你转接过去。
(2) because you are checking out two days early, you need to give us two cash vouchers back. 您比原定退房的时间提前了两天，所以我们需要收回二张现金券。
(3) there is a great garden and pond behind the hotel, which is suitable for exercise and having a walk酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。
(4) this money is damaged .i’m afraid we can’t change it, this is according to the hotel rules.您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。
(5) i’m sorry that you could not get cash by credit card here . i can book a car take you to the bank to get some cash.不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（atm 机）上提取现金。
(6) what denominations would you like?你想要什么面值的人民币呢？(7)i’m sorry, but we do not accept the dollars with cb.对不起，我们这里不收cb版的美金。
(8)can i fax this paper?我可以传真这份文件吗？-certainly, sir. where do you want to fax it to?当然可以，先生。
请问是传真到哪里的？-how would you like to pay for it, sir?你打算怎样付款呢，先生？-could you charge it to my room bill?可记在我的客房账单内吗？-sure. here is your fax record, sir. would you please sign here?当然。
这是你的传真记录，先生，麻烦你在这里签名好吗？(9)could you please send a car to the airport to pick me up?你能安排一辆车到机场接我吗？(10)could you please give us your flight no.?你能告诉我您的航班号吗？2. reminder提醒(1) it’s better for you to wear more clothes, because it’s pretty cold outside.外面天气很冷，你最好穿多些衣服。
(2) today is a rainy day and the floor is slippery so please be careful.今天外面在下雨，地面很滑走路时请多加小心。
3.internet service网络服务(1) there is free broadband internet access in every room , connector plug is on the desk. 写字台上有宽带插头，您可以随便使用。
对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。
好的，我马上安排电脑员上去帮您。
2.about the laundry关于洗衣(1)the laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。
(2)for the laundry, the regular service is within 8 hours and the express service is within 5hours. 普洗服务是八小时内送回,而快洗是5小时。
(3) there is a stain on your clothes, and we’ll try our best to get rid of it . however, i can’t guarantee that we can remove it totally.您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。
(4)could you send someone up for my laundry, please?请派人到我房间取要洗的衣服，好吗？-certainly, sir. our room attendant will be up in a minute.好的,我们的服务员马上到。
5.medical service医疗服务(1) you don’t look very well today. what seems to be wrong ?你看上去有些不舒服, 还好吧 ?(2) i feel dizzy and have a sore throat besides , i can not sleep well recently?我感到头晕，喉咙痛。
还有，最近都睡不好。
(3) don’t worry , i will arrange a doctor to look after you .不要担心，我将立即安排医生照顾你。
(4) any other symptoms? like stomach ache, coughing, or nausea?还有其他症状吗？比如胃痛、咳嗽或者恶心？(5) the doctor said you have got the flu. she’ll prescribe some medicine for you .take two tablets at a time, three times a day. you’d better stay in bed for one or two days.医生说你感冒了。