Step_2_课件

Inquiry•General Inquiry: ask for basic information about the goods and ask for product catalogues, pricelist, samples, etc.•Specific Inquiry: ask for detailed information of certain goods and invitation of an quotation / offerGeneral Inquiry: instances•Dear Friend,Many many thanks for your great willingness to do business with us. Yes this is to let you know that we are highly interested in your products, but we advise you send us the sample of your products/your catalouge pictures to enable us to test the quality of your products first before sending our main orders.I look forward to building up a long lasting business relationship with you and hope to meet you soon.•Regards,Nasturaji Ubosi.C.E.O.: McDonald Industries Ltd.Add:F66 Alibaba International Market,Ojo Lagos,Nigeria.Website: Tell:00234-8637-13-8275.Email mcdonaldsindustries@ ORinfo@•Dear Alice,Thank you for the interest in our company.We are the International company with Headquarters in Moscow,Russia. Our main business is aftermarket sales of automotiveparts under our own brand.We would be interested in vehicle mounted phone chargers for Russian cars, like Lada, and are they in your assortment?We would appreciate receiving information on the assortment and prices.Waiting for your answer.Best regards,Nastasia Zorg mailto: zorg@tph.ruInternational CoordinatorTPH Moscow Office48 Spiridoka St, bld.1123021 Moscow, RussiaTel/fax +7(395)749-37-59Specific Inquiry: instances•Dear Alice,•Thank you very much for your kind e-mail today.Please allow us to introduce ourselves: Atwan Parts Distributor is a formally establishedcompany in Peru. With 21 years of experience, our company is dedicated exclusively to representing at international level Manufactures and Distributors in the Mobile Phone Parts Field. Up to date, we are mainly representing Taiyo Corporation and Ushio Industries from Japan, CTR Corporation and Seojin Phone Corporation from Korea, Zenith Troop Industrial from Taiwan; Euroricambi S.P.A. from Italy, SNP Automotive from Turkey and Ruili Group and Ruian Phone Parts from China.•We are glad you contacted us and following your advice, we have checked your web site, where we observed that you have many types of chargers and adaptors, as well as USB connection lines.•We really would like to have the opportunity of representing you in Peru, which is why we have an experienced administrative and sales staff, and we also count on a wide and recognized list of customers.•Trusting on your favorable reply, we are sending you attached our first inquiry. Now it all depends on you quoting your best prices and guaranteeing the quality of the products you supply so we can develop the business. Furthermore, we would like you to quote the following chargers:••LUT12 UN-06 100pcs•LUT13 UN-05 100pcs•LUT21 UN-031 150pcs•LUM93 UN-032 100 pcs•We will appreciate very much to include in the quoted prices our Sales Commission of 7%. We normally work with that percentage, but please take into account that this 7% is not permanent, because in case of competing with a product of the same quality but with a much cheaper price than ours, our Commission –previous agreement with you- could go down to 4%.•Thanking in advance your kind attention to this Letter and looking forward to hearing from you soon, we remain.•Very truly yours,•Abraham Sulivan•Atwan Parts Distributor•Calle Arica N°262 - Lima 18 - PeruPhone: (511) 437-3235 / 442-1976Fax: (511) 245-5505•Nextel: 823*5585•E-mail: atwan@speedy.pe•Skype Phone: atwan1701••Dear Ms. Alice,Thank you for your letter. We send you a drawing of adaptor, and check it in attached file. We are looking for suppliers of adaptors’ analogue VSU 200644 on a constant basis.•Manufacturer of adaptors VSU 200644 – Ina Schaeffler Group.•Application: installation in built-in videos in trolley buses•Quantity – 50 pcs. Per month.•Please, inform us about possibility of delivery, price EXW, and dates of delivery.•Do you have the adaptors on your stock?If so, please send two samples for us to test.•By the way, can you brand them with TPM or TOPOMOS?••We look forward to hearing from you soon.•Sincerely yours,•Tana IeskaImport Managertel. +38 044 5376496fax. +38 044 5376497mob. +38 067 2706699e-mail: itv@.ua, pka9@www.lea.ua•Dear Alice,•We thank You for Your message of yesterday introducing your company. Please see our web-site www.parkanon.fi in order to find out more about our commercial activities. We have since 1976 imported regularly mobile phones after-market goods from P.R. China.•As far as chargers are concerned we sell most car mounted chargers for European and Japanese passenger cars. We would appreciate receiving Your pertinent product catalogue of these items. Additionally, please kindly furnish us with Your net, net quotation FOB Ninbo as per this list. For years we have bought these chargers through a Chinese trading company.•6205-2PS 100pcs.•6207-2PS 50Pcs.•… …•Yours very truly,•PARKANON OY•Toivo Waltari•Foreign Trade Executive•Email: toivowaltari@parkanon.fi•Dear Alice,Please let us have your best price and delivery time for:N. 3000 Adaptors type 6103-2PSN. 200 Adaptors type 6112-2PS•FOB Ningbo or Shanghai•Quality: SKG1•Packing: Industrial packing•We thank you in advance and look forward to your soonest and most competitive offer.(If your prices are competitive, we shall pass you the order for these items and also for the travel charger 6002-2PS)Thanks and regardsSandraU.M.A. PARMA ITAL Y•DEAR SIR•COULD YOU PLEASE SEND ME YOUR BEST OFFER CIF ALEXANDRIA PORT IN EGYPT FOR THE FOLLOWING CHARGER KINDS•6002-6003-6004-6207-6208-6212-6200-6315-6410-6412-6414•ALSO PLS ADVISE ABOUT THE DELIVERY CONDITIONS•AW AITING YOUR KIND REPL Y•BEST RGARDS•RAHIMAZIZ•* Kindly quote for the attachmentElements of Specific Inquiry•Focus on:•1. Commodity information:•name and description•quality and quantity•packing, etc.•2. Price and Terms of payment•3. Delivery and Shipment•4. Favorable conditions: e.g. discountTrans. Exe.•We are in the market for household scissors and please quote us the rock-bottom prices for the items specified below on the F.O.B. Shanghai basis, including packing in crates.•We require large quantities of electric motors from 1 o 5 HP; please send us the relative catalog and price list quoting the best discount of quantity buying.•We hereby request you to send us a full range catalogue along with your keenest quotes, earliest delivery date and discount for regular purchases.•Please send us samples of Imitation Pearls which you can now supply from stock with best terms and prices F.O.B. Ningbo.•Please send us your lowest quotation C.I.F. Singapore for each of the following items, inclusive of our 3% commission.•Please quote on your lamps as advertised in /showroom/hz-leiwei/product-detailleNQbStCEfWq/China-3U-Energy -Saving-Lamp.html and at the same time, please advise the earliest possible date you can make shipment.•If you can grant us a special discount of 20%, we will place an order for 20,000 yards of No.40 Silk Curtains as indicated in your pattern book.•We cater to many reputed merchants in the line of automobile parts wholesaling business in Bangkok.•Please submit specifications, preferably with illustrations.•Please inform us of the minimum export quantities per item.•How much discount will you allow us for orders of 100 dozen? Our expected monthly requirements are in the region of 150 dozen.•Dear Sirs,•We have seen your ad at and understand you are a manufacturer of lamps and lights in China.•We are one of the leading dealers in the same lines in Spain. There is a growing demand for new electric lights on the market in our district and we are writing to inquire about the following items:• 1. No. 213 Midget Ball-point Pen Light• 2. No. 645 Pencil Light• 3. No. 798 Fountain-pen Flashlight•We would appreciate your sending the detailed information of FOB prices, terms of payment and delivery schedule. We would also like to know whether you are able to allow us a special discount, say 5%. This will enable us to maintain the favorable selling prices in this area.•We anticipate your early reply without delay.Reply to an Inquiry: quotationElements:•Acknowledge receipt of the inquiry and thank for their interest•Say you are sending the catalog, price list, etc. as per the request•Introduce your products and explain how they are popular and suitable for the customer’s need •State your terms of price and payment, delivery date, discount and other favorable conditions you can provide•End with goodwill•Inqury:•Dear Alice,•Thank you very much for your kind e-mail today.Please allow us to introduce ourselves: Atwan Parts Distributor is a formally established company in Peru. With 21 years of experience, our company is dedicated exclusively to representing at international level Manufactures and Distributors in the Mobile Phone Parts Field. Up to date, we are mainly representing Taiyo Corporation and Ushio Industries from Japan, CTR Corporation and Seojin Phone Corporation from Korea, Zenith Troop Industrial from Taiwan; Euroricambi S.P.A. from Italy, SNP Automotive from Turkey and Ruili Group and Ruian Phone Parts from China.•We are glad you contacted us and following your advice, we have checked your web site, where we observed that you have many types of chargers and adaptors, as well as USB connection lines.•We really would like to have the opportunity of representing you in Peru, which is why we have an experienced administrative and sales staff, and we also count on a wide and recognized list of customers.•Trusting on your favorable reply, we are sending you attached our first inquiry. Now it all depends on you quoting your best prices and guaranteeing the quality of the products you supply so we can develop the business. Furthermore, we would like you to quote the following chargers:••LUT12 UN-06 100pcs•LUT13 UN-05 100pcs•LUT21 UN-031 150pcs•LUM93 UN-032 100 pcs•We will appreciate very much to include in the quoted prices our Sales Commission of 7%. Wenormally work with that percentage, but please take into account that this 7% is not permanent, because in case of competing with a product of the same quality but with a cheaper price than ours, our Commission –previous agreement with you- could go down to 4%.•Thanking in advance your kind attention to this mail and looking forward to hearing from you soon, we remain.•Very truly yours,•Abraham Sulivan•Atwan Parts Distributor•Calle Arica N°262 - Lima 18 - PeruPhone: (511) 437-3235 / 442-1976Fax: (511) 245-5505•Nextel: 823*5585•E-mail: atwan@speedy.pe•Skype Phone: atwan1701••Reply 1:•Dear Abraham Sulivan,•Thank you for your reply and introduction to yourselves. As can be seen, you are an ideal representative and business partner for us in Peru. We have long planned to expand our business in South America, and cherish this valuable opportunity very much to work with you.•We have examined your inquiry and it is our pleasure to make the quotations (See attachment) as per your enclosed Exel document. For several of the items, as marked in red in the chart, we'd like you to send us their drawings as well as the specifications with the least possible delay for us to quote. •You can count on us for the superior quality of our products, which are well received by our European and American clients, who all considered our prices moderate and acceptable. Since this is our first cooperation in this field, we have much pleasure in preparing to grant you the requested commission in hopes of your great efforts in pushing our products in your area.•Thanks again for your inquiry and hope we could start some practical business soon leading to perpetual cooperation and mutual benefit.•Reply 2:•Dear Abraham Sulivan,•Thanks for your interest and inquiry. Enclosed please find our quotation. Drawings and technical data are required to quote those marked in red.•Looking forward to your prompt reply.••Thanks and Best Regards•Alice•Inquiry:•Dear Ms. Alice,• Thank you for your letter. We send you a drawing of adaptor, and check it in attached file. We are looking for suppliers of adaptors’ analogue VSU 200644 on a constant basis.•Manufacturer of adaptors VSU 200644 – Ina Schaeffler Group.•Application: installation in built-in videos in trolley buses•Quantity – 50 pcs. Per month.•Please, inform us about price EXW and dates of delivery.•Do you have the adaptor on your stock?If so, please send two samples for us to test.•By the way, can you brand them with TPM or TOPOMOS?••We look forward to hearing from you soon.•Sincerely yours,•Tana IeskaImport Managertel. +38 044 5376496fax. +38 044 5376497mob. +38 067 2706699e-mail: itv@.ua, pka9@www.lea.ua•Dear Tana Ieska,•Thank you for your interest and inquiry. It is our pleasure to quote the EXW price,USD 4.40, for our adaptor LUT 2BU, an analogue of VSU 200644, and we have no problem branding them with TPM or TOPOMOS as you choose to. Delivery can be made 30 days after receipt of your advance payment which is 30% of the total amount.•Having passed the SKG certification, this analogue has almost the same performance as VSU 200644 but much lower price in comparison, particularly welcomed by our customers in Middle East and North Africa. Now we have them on stock and please just send us your postal address, to which we will send the samples right away after receipt of your collect account number or remittance. The samples are free of charge, but it is the rule of our company that the freight be paid by the recipient. So kindly provide your collect account number of such express delivery service as DHL, UPS or the like, or remit us USD150 for postage. Attached please find our bank information.•Waiting for your prompt answer.••Thanks and Best Regards•Alice•Bank Information:•BANK NAME: NINGBO BANKSWIFT CODE: BKNBCN2NADD: 294 ZHONGSHAN EAST ROAD,NINGBO 315040 ZHEJIANG, P.R. CHINAA/C NO.: 19012075000000846A/C NAME: NINGBO TIANGONG ELECTRONICS LIMITED•Dear Alice,•In attachment you have the details of our payment.•Send you please samples to our agent on next address:•TAMEAR D.O.F.•Ferrarska 17•6000 Koper•Slovenia•Tel: +386 5 6305765•Fax:+386 5 6305768•e-mail:info@tamar.si•Contact person: Mr. Matz•Write you please in the note: For Mr.Tana Ieska –Company Lea II.•Best regards,•Tana Ieska•Dear Tana Ieska,•Thank you very much for your remittance. The settlement advice from our bank reached us yesterday and the samples you asked for are already on their way by TNT to the address of your agent in Slovenia, with the tracking number of GD 919 615 458 XW. We hope the samples may live up to your expectation and are waiting anxiously for your comment, suggestion or any further question. • Best regards•Alice。