阿里巴巴询盘回复技巧共30页文档
回复询盘基本用语
在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。
以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中，通知买家去参看物流情况时，可参考：The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
阿里巴巴卖家的回复
1.很好的买家，谢谢您的光顾，欢迎下次继续光临~
2.感谢亲的光临，希望下次合作快，祝您购物愉快！
3.感谢亲的光临，您的支持是我们前进的动力，小店会更加努力做好！
4.因为有您的支持，我们才有今天，感谢您的每一个评价，小店都会努力让您满意！
5.感谢您对我们的支持，你已成为小店会员，享受本店特价优惠活动，随时欢迎您的光临！
6.感谢您的到来，丫丫家祝您初夏快乐，静享时光~~
7.亲爱的顾客，您的信任是小店最大的欣慰，希望小店能给您带来一份惊喜与快乐！
8.很高兴认识您，有机会多来逛逛哦~~
9.有您的支持，我们会做得更好！
10.炎炎夏日，每一件衣服都是夏日精彩的表情，您找到属于您的夏日表情了吗？
11.一波三折，最后发现您是值得交的朋友，可有荣幸认识您？
12.非常好的买家，期待与您再次合作！
13.诚信买家，合作愉快！
14.感谢您对小店的支持，收到货后有什么问题请及时联系我，如果对我们的宝贝满意，请给5分支持哦！
15.如果您遇到什么问题或建议请及时与我们联系，我们会尽最大限度帮您解决问题！
亲爱的买家您好~!
感谢您购买本店的商品，亲是个不错的买家哦，收到商品若有任何问题请您立即与小店的售后工作人员联络，我们一定会尽力为您处理^^
也别忘了给小店一个好评价，互相加油鼓励一下^______^ 期待您再次光临。
阿里国际站代运营篇：不同询盘有不同的回复技巧
阿里国际站代运营：在国际贸易的实际业务中，一般多由买方主动向卖方发出询盘。
可以询问价格，也可询问其他一项或几项交易条件以引起对方发盘，目的是试探对方交易的诚意和了解其对交易条件的意见。
不同的询盘有不同的回复技巧，接下来让我们分享一下方法吧！一、买家询盘为泛问所有产品询盘格式通常如下：We are interested in all your products, could you please send us more informationand samples about yourproducts and price list?可参考如下模板回复：Dear Sir/ Madam,Thanks for your inquiry at . We are professional supplier for plush toys at competitive price, located inNanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.We have great interest in developing business with you, should you have any inquiries or comments,we would be glad to talk in details through MSN：XXX\ mails or any way you like.(附件内容可挑选一些公司主打产品) 客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。
阿里巴巴第一次询盘回复
如何回复买家的第一次询盘一：针对所有产品询价的邮件回复，交向客户做公司简介Dear customer,This is XiaoA, the sales supervisor from HongKong XXX international group, it's very nice to contact with you.We are very pleased to receive your below email, thanks for your interesting and kind attention.If you have any interesting on our products, pls feel free to let me know, we will provide you the best price and service.Best regards,XiaoA二：针对某款产品询价的邮件回复参考模板- A:Dear customer,This is XiaoA, the sales supervisor from XXX Industry Co., Limited, it's very nice to contact with you. We are very pleased to receive your below enquiry about Rearview Mirror, thanks for your interest and kind attention.Model #XY-010 Rearview Mirror is our new model and very hot sell product which has perfect design and two colors(blue, light blue) options for customers/ Model #XY-090 car key camera is our hotsell product which has perfect design and very good quality. Enclosed pls find our best quote and detailed specification(products catalogue), you can find more products from it.If you have any interest and need samples for testing, pls feel free to let me know. We are looking forward your soonest feedback.Best regards,XiaoA参考模板- B:Dear customer,This is XiaoA, the sales supervisor from XXX Industry Co., Limited, it's very nice to contact with you. We are very pleased to receive your below email, thanks for your interest and kind attention. XXX is the professional manufacturer of security system products in China, specializes in the development and promotion of Mini-Camera program in various appearances such as MP3, Lighter, Digital Watch, Sunglasses, Button, USB Flash Drive, Mini pen, ID Card, Car Key, Car DVD and Car GPS. Pls visit our website: to check more and detailed items.Regarding to Car DVD , pls see the specification as below:TD717:7 inch car DVD player Detachable Face TouchScreen/BLUETOOTH RDS/Ipod control/USB/SD car DVD/ car video/7"If you have any interest, pls feel free to let me know. We are looking forward to hearing from you soon. Best regards,XiaoA三：针对OEM/ODM产品询价的邮件回复Dear customer,This is XiaoA, the sales supervisor from XXX Industry Co., Limited, it's very nice to contact with you. We are very pleased to receive your below enquiry about xxx, thanks for your kind attention.However, we are sorry to tell you that we have no the same Gps DVD model you sent to me, butwe've promoted our new model #XY-070 DVD which is our hot sell product with perfect design and very good quality. Enclosed pls find our best quote and detailed specification(products catalogue), you can find more products from it. But if you insist on your own model, we can still open the new tooling for you, as we have strong R&D capability and accept OEM/ODM orders.If you have any interest and need samples for testing, pls feel free to let me know. We are looking forward your soonest feedback.Best regards,XiaoA四.：针对非我司产品的询价的邮件回复参考模板- A:Dear customer,This is XiaoA, the sales supervisor from XXX Industry Co., Limited, it's very nice to contact with you. We received your below enquiry about Waterproofing material, but can you advise what's the products exactly? Are they car cover or waterproof? And can you send us some products photos and specifications which you are looking for?Best regards,XiaoA参考模板- B:Dear customer,This is XiaoA, the sales supervisor from XXX Industry Co., Limited, it's very nice to contact with you. We received your below enquiry. However, we are not the watch factory, we are the professional manufacturer of security system products in China, specializes in the development and promotion of Mini-DV program in various appearances such as MP3, Lighter, Digital Watch, Sunglasses, Button, USB Flash Drive, Mini pen, ID Card, Car Key, Car DVD and Car GPS.If you are intrerested in our products, pls visit our website: to check more and detailed items. We are looking forward to hearing from you soon.Best regards,Xiao A五：打样规则：Dear customer ,Nice to get your prompt feedback, tks a lot.We really would like to support your business withour perfect service and good quality products. Thanks for your interest in our Car DVD. However, in order to control our factory cost, we've set the sample policy long time for each customer:Sample(1-5PCS) should be charged 130% of the unit price, but the sample fee could be refunded afterWe sincerely hoping could start business with you in coming days soon. If it's ok, pls advise your shipping address and Fedex account no., we will arrange the sample after your paying, tks a lot. Best regards,XiaoA六：客人觉得产品价钱和运费过高，应该如何回复：Dear customer ,I am sorry, the shipping cost is lower than the fact, the total G.W of the goods would be around 30Kgs, and i asked the cheapest shipping company for you.For the products price, what we quoted to you is our lowest price, our goods has very good qualtiy which cannot be compared with the rubbish goods from other factories. I believe you will be very happy to see our perfect quality goods and considerate service.Aboved pls double check, i am waiting for your feedback, tks.Best regards,XiaoA七：不确定客人是否找的是我们公司所生产产品种类，应该如何回复：Dear customer ,This is XiaoA, sales supervisor from our company.We've received below email from you, pls note we are the professional manufacturer of security system products in China, specializes in the development and promotion of Mini-Camera program in various appearances such as MP3, Lighter, Digital Watch, Sunglasses, Button, USB Flash Drive, Mini pen, ID Card, Car Key, Car DVD and Car GPS. etc. Pls visit our website: to check more and detailed items.Pls double check if you are looking this kind of products. If you have any interest about our products, pls feel free to let me know.Best regards,XiaoA八：客户不愿意支付首次样品费及运费，应该如何回复：Dear customer,This is XiaoA.I am sorry to tell you that our company has the sample policy:1. Sample(1-5PCS) should be charged 130% of the unit price, but the sample fee could be refunded after placing new order(qty reaches 500Pcs, MOQ: 500Pcs).2. Sample shipping chgarge should be freight collected or prepaid by customer.If anybody donot wanna to paying for the samples, that will be fine, it's no neccessary to make any business with each other, because the customer cannot afford any cost on future business. We donot like that kind of customer, because we donot see his sincerity and honesty to do business.Best regards,XiaoA九：向潜在客户进一步推荐公司的产品，宣扬公司的研发能力：Dear customer,I sent your photos of car key camera to our engineer, the internal structure and pcb board design is same as ours, this is the copy model of ours, only difference with the color, ours is in blue(as attached file"Internal structure of car key camera"), and yours is in red. However, there have lots of factories to copy and produce the same model products. But you should pay attention to distinguish the factories quality, capability and service, which are the most important to the buyers.We are the manufacturer in China with strong technology and development capability, specializing in developing the Mini video cameras and security monitoring products for our customer from the shape design, internal structure, pcb board, tooling, manual packaging, pop poster, sell, and after-sales technical support of one-stop service. Enclosed pls find our ID design of car key camera.If you have any interest on our products, pls let me know. I believe we will be your best supplier choice to cooperate on the busienss.Best regards,XiaoA（整理：盖世汽车网）。
外贸阿里巴巴询盘怎样回复 英文询盘回复技巧大全
每天我们收到不少询盘，但是往往回复过去就如泥牛入海，客户也不回复。
既然客户有意向给你询盘，为什么他不回复呢，值得我们思考和探索。
大致原因如下1只是为了探寻价格，暂时无购买意向2收到很多回复，不能一一回复3回复的内容不能对客户形成很好的吸引力4邮件不专业所以抛开客户因素，我们努力把自己做得最好，最有吸引力，减少不必要的损失，尽量让客户和我们沟通交流，相信我们会做的很好。
我简单分享一下我的意见，个人愚见仅供参考1收到询盘，第一时间打开，记住第一时间，也就是你最快的时间，竭尽所能。
用一分钟打开，2-3分钟，认真阅读邮件内容（一般不会太长，且比较简单，最多5分钟分析完毕）2回复相信大家都有自己的模板，没有的最好建立一个模版。
并不断完善.我说的只是模板，然后要修改，一定要修改。
记住客户需要的是唯一性，只有你认真对待他，让他觉得你为这个询盘有很认真的准备。
3内容1开头，dear加他们的名字或者其他，自己感觉2简单说下他的询盘we are pleased to receive your inquiry hear that you are interested inour。
4如果熟悉他们国家的市场，你可以说。
wearegladthatourproductsellsgoodinyourmarket（不清楚就别乱说，反正写下，你们的产品非常适合他们的市场，要是新市场，就说这个市场我们正在努力开发中，我们以优异的质量和强有力的价格已经取得了一些成就，或者实在没有就说，我们很高兴，有你这样一个伙伴帮助我们开发市场。
我们会给你提供最低的价格和最好的质量帮助你打开市场。
反正就是说对他们有利的话，一行--两行4然后简要介绍一下客户提到的产品，最小起订量，大概因素，一定要主打的，你们的优势，每个公司又是肯定不一样。
如果价格觉得有竞争力，报一个价格，你们的最小起定量（也可以转化成优势的，降低MOQ），大概的运输方式，支付方式，这个根据客户的询盘来考虑报与不报。
阿里巴巴询盘回复技巧
买家采购目的
询盘分析 询盘处理 后期跟进
一、询盘分析
• 1.公司名称 • 2.邮箱格式 • 3.国家和地区 • 4.90天数据行为 • 5.邮件内容
买家分类
• 1、明确目的型 • 2、潜在客户型 • 3、无明确目标型 • 4、垃圾类型
明确目的型
二、询盘处理
• 1.精 - 不求多但求精（专业） • 2.准 - 准确的回复客户的需求 • 3.投“客”所好 • 4.亮点
阿里巴巴询盘回复技巧阿里巴巴询盘回复模板阿里巴巴询盘回复阿里巴巴询盘管理阿里巴巴询盘询盘回复技巧摆地摊外贸业务员阿里巴巴询盘回复范文阿里巴巴询盘技巧
如何专业有效的分析和回 复询盘
• 辛辛苦苦发了那么多产品，好不容易来了询盘， 给客户回复了却没有下文？怎么破？
• 为什么有些买家联系了几次就没音信了？
内容
• 简单的自己和公司介绍，专业回复客户问题，给 出客户方案推荐，报价
三、后期跟进
• 1.记录非常重要 • 2.二次及多次跟进很重要 • 3.多渠道跟进 • 4.筛选出重点跟进
多次、多渠道跟进把客户拿下
没有回复继续跟
寄样品，打钱
一个外贸业务员要成功：
• 1.内心要强大，小宇宙要炽热 • 2.keep hungry，stay foolish • 3.保持对行业信息的高度敏感 • 4.学会控制情绪 • 5.努力克服性格上的弱点 • 6.努力学习谈判技巧 • 7.有一定的抗压能力 • 8.排除外界干扰 • 9.善用时间
4月22号询盘--4月24号回复-7月11号第一个样品单 8月6号第 一个大货单
• 邮件内容来看--潜在客户型
• 后台信息--有客户的公司名（邮箱前缀相符）。 免费会员1年，8位会员的客户，有效询盘发出9 条，供应少一次回复率65.6%
最新询盘回复范文模板大全
This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know.
Thanks
4、 客户投诉产品质量有问题
Dear customer,
The item you order is already shipped and the tracking number is XXXXX
The mail status is as follows:
20071130 21:43:12
SHANGHAI
Dispatch from Sorting Center
从货物离开中国 海关 至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业城信度二是及时的沟通能让买家不再急切询问。
A、告诉买家订单详情
Dear Customer，
Thanks
Best rds
6、提醒买家给自己留评价,这是在交易结束后很重要的一个环节
Hi there,
Thanks for your continuous support to our store, and we are improving ourselves from service, quality, sourcing and so on.
Hi there,
Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply.
阿里巴巴询盘的回复与跟进
Thanks&Best Regards Angie
展会询盘
Angie, I am so excited to receive the samples we discussed in Verona. Please update me on the status, as we need these samples right awy.
Usually the sample cost at Century is $69 per piece. So the total amount of the 23pcs samples is $1587.
While the highest free sample fee Century would like to bear for our VIP client like you is $1500. It means $87 has exceeded.
R
Dear R,
Thank you very much for your kindly reply.:)
We are so glad to hear that you like the Century style of design and attention to detail. And Century is sure to offer you the first quality samples as always. Also we are very happy for the positive feedbacks you have got and will get from your large clients.
商务询盘回复
商务询盘回复尊敬的客户，首先，感谢您对我们公司的关注和询盘。
我代表我们公司回复您的商务询盘，非常荣幸能有机会与您合作。
下面是针对您的询盘的详细回复：一、产品介绍首先，我们公司非常荣幸向您介绍我们最新推出的产品——XXX。
该产品是我们公司最新研发的创新型产品，具有以下特点：1. 高品质：我们公司始终致力于提供高品质的产品，XXX不例外。
我们严格把控生产过程，确保每个产品都符合国际质量标准。
2. 先进技术：XXX采用了先进的生产技术和设备，能够更好地满足市场需求。
我们公司拥有一支专业的研发团队，不断创新和改进产品性能。
3. 多样选择：XXX有多种型号和规格可供选择，以满足不同客户的需求。
同时，我们提供个性化定制服务，根据客户需求进行产品定制。
二、价格和支付条款关于价格和支付条款，我们将根据您的具体需求和订单数量提供竞争性的报价。
我们希望能够与您建立长期合作关系，因此在价格方面会给予一定优惠。
至于支付条款，我们一般接受电汇或信用证支付，请您根据实际情况选择合适的支付方式。
三、质量控制和售后服务我们对产品质量始终抱有高度的重视，并且承诺提供卓越的售后服务。
我们的产品经过严格的质量控制，确保在出厂前通过所有严格的检验标准。
如果在使用过程中发生任何问题，我们会及时进行回应，并积极解决。
我们公司始终追求客户满意度，尽力满足客户的需求。
四、交货和运输方式关于交货和运输方式，我们能够提供灵活多样的选择。
一般情况下，我们可以根据客户要求安排陆运、海运或空运。
同时，我们会确保按照协议的时间节点进行准时交货，以保证客户的供应链运作顺畅。
五、关于合作我们非常希望能与您建立长期稳定的合作关系。
作为一家信誉良好的公司，我们始终遵守合同的各项规定，并保证诚信守约。
我们相信互信互利的合作理念，致力于与客户共同发展和取得双赢。
六、联系方式如果您有任何进一步的问题或需要更详细的信息，欢迎随时与我们联系。
您可以通过以下方式与我们取得联系：公司名称：XXX 公司联系人：XXX电话：XXX电子邮箱：XXX七、结语再次感谢您对我们公司的询盘，并对我们的产品表达兴趣。
各种询盘回复范本
各种询盘回复范本以下是回复询盘的一些技巧，你可以参考一下：高效回盘5大要诀及时：接到买家询盘，要给予及时反馈，确保询盘回复有效性。
通常在1小时内完成回询盘，订单生成的率高达70%，回时间超过10小时，会大大降低订单生成率。
专业：卖家应具备丰富的行业知识，对于客户关于产品方面询问，能够给予专业解答。
准确：要将回复信写得很清楚，首先要正确理解买家来函的准确意思，如有不清楚的地方，则应立即去函向客户询问了解，切忌一知半解。
具体：尽量一次性多传达自己的意思，以免来回沟通错过了商机。
格式：格式一般分为称呼、正文、敬祝语、落款几个部分，语言简洁准确，避免出现语法和拼写的错误。
鉴于东西方文化的差异建议回答卖家问题直截了当，一般疑问句建议先回答yes或者no，然后再补充自己需要说明的。
回盘参考模版不同状态下订单，回复询盘的方式和技巧各有不同。
下面将订单状态大致分为一下几类，一一说明：1、未付款询盘回复：第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。
下面一个不错的回复：Dear XXX,we have got your order of......The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.When the payment is finish, I can stock up the item and get it ready for shipping.If any further questions, please feel free to contact with us.ThanksBest Regards2、已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：Dear XXX,I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.If you have any other questions, Please feel free let me know.We are looking forward to getting your early reply.Best Regards3、发货后的回复：从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。
阿里巴巴国际贸易平台询盘的回复以及RFQ如何报
阿里业务必修课一．询盘分析及回复一：客户是如何发询盘的:1.输入关键词看到页面只看主图不点开直接发------这样后台是没有访客记录的2.比价群发----你会收到阿里通知说该客户把邮件发给了几位供应商3.输入关键词，查看了你的产品，然后再发的询盘-----后台有访客记录二: 四步分析询盘买家质量1.国家信息:知时差:回邮件用闹钟定时。
阿里目前正在研发系统定时功能知准入门槛:需要各种认证吗市场常用配置用什么计量单位哪些产品能出，哪些产品不能出经济水平:关税清关难度支付方式:TT实效快，但是客户风险高，lc实效慢，但是安全，不过手续费麻烦。
2.基本账号信息:看英文名-------可看出种族如Santos墨西哥南美那边的不能只看国籍定文化如美国是一个多种族国家要照顾到合个种族的文化禁忌看国籍------按照上述分析国家信息-------不要因国籍对客户有偏见--------点击国籍旁边的查看当地时间查看国家基本情况节假日外交)等综合信息业务员要丰富眼界和资讯看分数------不一定50分就不好参考客户注册时间进行判断看注册时间-----时间越长相对价值会越高骗子一般账号就几天因为会有人投诉阿里会封杀看注册地和信息发送地点----注册地是美国但是发送地点是意大利不能认定为是骗子看邮箱-----客户用gmail不代表他是小客户大客户为了预防抬价会如此-------用yahoo是老一辈年纪比较大的-----邮箱跟名字越接近比邮箱跟他关系越大看电话区号----作为印证国家的参考3.基本行为信息:看访问天数被添加联系人数被加入黑名单数------看看是否有反逻辑行为如一天搜索超过180次看RFQ询价数据看搜索和查看领域--------进一步判断客户靠谱性一般靠谱的都是一个领域内的产品-------可判断客户除了你家产品是否有别的采购需求，整体报价，为客户提供一站式最优解决方案4.客户企业信息:大型集团或者大公司--------这些客户若是发个链接过来，不一定是钓鱼，点开看看，敏感信息不输入就好-----------多了解客户企业信息，辅助报价及商务谈判三：如何回复客户询盘1.业务员核心思维：------价值型业务员：要么体现我能帮你赚钱----要么体现我能帮你省钱或省麻烦-----提供多产品一站式服务，客户只用清关一次、询价一次、跟供应商协商一次---------情商型业务员------可以适当暴露整个行业的问题，给客户埋下一个心理阴影------抓住客户询盘里的痛点，并且抓住痛点去回复2.询盘回复技巧：-----------抓住客户询盘中的关键问题点，并在回复询盘时正面回答-----------回复询盘的时候不要用模板-----------抓住客户隐性需求，并贴心提供解决方案----------不要上来就给客户抛出一大堆问题，要先解决回复客户现有提出的问题，否则很容易被无视----------交涉过程中，可以自问自答，埋下伏笔，应对客户砍价。
询盘回复技巧大全。所有模版
询盘回复第一封：Dear Tom,With honor we received your email just now . Thank you for your interest in our products ZF overhaul kits. They are among our best-seller list.Pls kindly allow us to briefly introduce ourselves to enhance mutual understanding.We, Guangzhou STK transmission parts Co.,Ltd, is a speciliazed manufacture of auto transmission parts.You may see our products through our website.It's glad to know that you are looking for the best sellers, but first,pls understand ,we want to confirm the following information:1. where is your target market ?2. Also,pls provide your company information.(It would help me point out the exact best sellers for your market.)Pls kindly note we welcome your furthure request for more informations ,it's our sincere wish that we can know each other better, and work together in the near future.询盘回复第一封：（发客户想要的specification）Dear Tom,Well noted that your target market is Africa and UAE.As far as you should know ,ZF overhaul kit is our best seller ,especially for your market and America market. Enclosed pls see the items of ZF transmission overhaul kit number that I have chose for your reference,pls inform me the item No.that you are interested in and also the quantiy that you are in need of , so that I can quote you with specific price.Also,we have friction kit and steel kit ,also master kit (which includes overhaul kit ,friction kit and steel kit) .,filter,band etc.Are these items might be of your interest? Let me know if you do.(If you have some other items that is not in the list ,pls feel free to let me know )Looking forward to hear from you soon.跟客户价格战：Dear Frankie,Thanks for your nice information.I can strongly feel your sincerity in working with us, but to make sure the mutual trust and benifits for our cooperation, I want to make things clear at first. So below please check my answers in RED: （赞美客户对我们的重视，给甜头客户）We know about the price from Ningbo, but please be noted about the following points:1. Our Stainless Steel Soap is made of Stainless Steel 304, what about the material of the soap supplied by Ningbo factories? You know, S/S 304 is much more expensive than S/S 201. While S/S 304 i s much more favorable to sell in Europe. （告诉客户我们的产品适合他们的市场）2. Firstly I want to let you know th at I am not going to speak ill of any other suppliers, however, we have our real experience before, that is, we ever checked the samples supplied by Ningbo factories declaring the soaps are made of S/S 304, but we found it is 201 in fact, even on some samples we found there is some rust appeared on the soap. （说竞争对手的一点不好的问题）3. The price you got from Ningbo factory all under USD 1.00, are you sure that price is for S/S 304 material, the quantity 1000 pcs, and based on FOB? All factories producing this item know that the profits for this item are very limited, while the FOB local cost is too high to cover. Furthermore, the quantity of 1000 pcs is very small for this item.4. To show our sincerity to work with you on this order, our proposal is EXW USD1.00/pc, just to cover our cost and try to built the long term relationship with you, because FOB Jiangmen USD1.00 for S/S 304 material based on 1000 pcs is the "Mission Impossible".（偶尔用一些国外名言等，增加幽默感）5.Packaging: pls check if it's possible to get OEM giftbox, we will pay USD0.10 extra cost, final USD1.10The printing factory won't accept to produce only 1000 pcs OEM giftbox, except for you are willing to pay for more extra.I checked with our printing supplier, USD 0.20 extra will be acceptable to produce those 1000 pcs of OEM giftbox.当客户要货低于MOQ时：Hi ，I can totally understand your situation that you need to study the market before ordering bigger quantities.And as your supplier, if there are other better solutions, we will not pass the burden to you. （告诉客户自己有多伟大啊。
阿里巴巴询盘回复
Ⅱ如何回复询盘1. 及时1), 第一时间回复2), 根据时间差重点回复港、台、日、韩、澳大利亚马上回复印度上午11点之前回复中东下午一点前回复欧洲下午三点前回复美国、加拿大、墨西哥及美洲、拉美国家，下午下班之前回复3), 不能回复或不能完整回复的对由于种种原因暂时不能回复的，应尽早给客人邮件告诉他可以什么时候回复他提出的问题，而不是置之不理对于不能完整回复的，应把可以回复的问题先告诉客人，另外告诉一个确切的日期来回复剩余的问题2. 全面完整专业1），读完询盘有一个整体概念国家和地区：欧洲、美国对质量要求比较严格，可以承受较高的价格，讨厌讨价还价印度巴基斯坦对质量基本无要求，只要价格优惠，就可能做成生意，基本每次联系都要求降价，可以承受的价格低中东拉美对质量有一定要求，价格也比较挑剔，但可以承受比印巴略高的价格中间商和最终用户：看对方是一个进出口公司还是一家经营此产品的批发商、分销商或者零售商产品和用途：即使完全相同的东西，由于用途不同，价格也不同用来焊轿车和铁壶的两块同样的焊铁价格可能差十几倍甚至几十倍2），作答客户提出的问题主题Quotation about XXX(产品或者公司名称)Price about XXXX(产品或者公司名称)正文应清晰、简练、有条理，最好在最前方插入发送邮件的时间结尾注明自己的公司3），深入了解自己的产品3. 报价区别报价1），高价法适用于欧美的客户，新产品，或者是对方是一个门外汉，迫切想通过一次生意来了解这个行业或者产品。
虽然第一次和门外汉做生意可以获取较高的利润，但是应该及时以冠冕堂皇的理由把价格降低到市场价格，否则一旦客户了解到自己让供应商骗了，生意就没办法继续了2），低价法适用于印巴的客户，普通产品，或者是常年在中国国内采购的中国通，他们对产品价格非常熟悉，又比较在意。
这样的客户只有用接近或者就是成本的价格来吸引他们的注意，然后在最后时刻以一些交货期、付款方式的种种理由，把价格提升到市场价格来，客户在你们那里耗费了那么多时间，而且价格也是可以接受的市场价格，自然会委曲求全的3），一般报价法对所有客户都可以采用的报价方法Ⅲ询盘回复的原则1. 亮点突出，吸引客人2. 语言简练，表达清楚3. 首位呼应，诚恳礼貌Ⅳ询盘回复的要素1. 题目2. 开头3. 正文简单自我介绍报价—品名、规格、包装、价格、价格条款、有效期、起定量/订单量、交货期、付款方式、单证要求（必要时可附上产品图片）4. 结尾二．怎样把客户领进家门心理分析1. 采购商客人一般不会马上给你下单对完全陌生的两家公司，自然要通过较长时间的相互了解，了解你们公司的实力，产品质量，而这一切都是靠一个专业的业务员来完成的。
阿里巴巴询盘回复
阿里巴巴询盘回公司标准化编码[QQX96QT-XQQB89Q&NQQJ6Q8-MQM9N]阿里巴巴询盘回复模板Dear,We've enclosed the photo and detailed information of the product for your reference:Product:Specification:Package:Price:Payment:A discount of 1% will be allowed if quantitiy is over1,OOOpcs of individual items・Payment is to be made by irrevocable at sight.We look forward to receiving your first order・Sincerely,Dear,We are a joint venture specializing in the ・We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present・ You may also visit our online company introduction at which includes our latest product line ・Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements・We are looking forward to your prompt reply・Sincerely,$objecDear,Our product lines mainly include high quality products. To give you a general idea of the various kinds of now available for export, we have enclosed a catalogue and a price list・You may also visit our online company introduction at which includes our latest product line・We look forward to your specific specifications and hope to work together with you in the future.Sincerely,■Dear,We have refreshed our online catalog at and now it covers the latest new products, It covers the latest new products available from stock.We believe that you will find something attractive to our product line・ Once you have had time to study the supplement, If you are interested in any product pls do not hesitate to let us know. Wewould be very happy to send you samples for close inspection. We will keep you informed on our progress and look forward tohearing from you.Sincerely,Dear __________ ,Thank you for your message dated ___________Please send us details of your product specifications and price terms for shipment to the port of ___________ by the way of __________ .We are looking forward to your reply.Sincerely,DearWe are interested in your product of ___________ in aquantity of __________Please send us details of your product specifications and price terms for shipment to the port of _________________ by the way of _____________________________________________ ■We look forward to hearing from you soon.Sincerely,Dear __________ ,We understand from your information posted on that you arein the market for __________ .We are a __________ company specializing inexporting __________ ・ We accordingly make the following offer:1・ Product Name:2.Packing: __________3.Quantity: __________4.Price: __________5.Payment: __________6.Shipment: __________If any of our products are of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements・We look forward to hearing from you soon.Sincerely,Dear __________ ,Thank you for your inquiry dated_________ regard ing _________ .Please find the detailed product information as follows: Product Description: __________Specifications: __________Packaging: __________Price: __________Payment terms: __________We look forward to hearing from you soon and processing your first order.Sincerely,。
回复询盘
我习惯每个阶段地对自己作一次总结，也为了回报福步对我的帮助，今天来跟大家说一下，我这5个月里面学到的些皮毛，就按整个外贸流程来说吧。
首先是在阿里巴巴平台上接到询盘后判断哪些询盘需要重点跟进的，判断依据有以下几点：1、是不是我们的经营范围内的产品？2、询盘内容是不是太复杂，或者是不是太简单？3、询盘有没有明确指出哪一种规格的产品？4、询盘信中的联系方式跟公司联系信息是不是相符？对上面四点进行分析有以下几种情况：1、如果是我们的经营范围内的产品，但询盘内容太复杂，但又没有实质性的对某个特定产品的相关信息询问的询盘，像下面这个询盘：Dear Sir,Good day!This is Vivian from Ess Tee United Traders (H.K) Ltd.--Guangzhou Office.We need to export one 20' container of wet wipe to european contries, kindly please choose your best sell model for that market and quote us your best prices with pictures and other details.And if you have cosmetic tissues and soft handkerchiefs and make up cleaning wipes, please also quote.Please be noted that we don't have any pictures or other details from client,so reply with quotation sheet directly will be highly appreciated.Have a nice day!Looking forward to your soonest reply!Many thanks and best regards!说了很多，但是没有说明自己真正想要产品规格，而是问我们的畅销产品，而且问得产品种类很杂，有cosmetic tissue\soft handkerchiefts\make up cleaning wipes,而且还让我们回复带有图片的报价表格给他，说他的客户并没有给他任何产品图片和其他详细信息。
阿里巴巴询盘回复
阿里巴巴询盘回复模板：Dear,We've enclosed the photo and detailed information of the product for your reference:Product:Specification:Package:Price:Payment:A discount of 1% will be allowed if quantitiy is over 1,000pcs of individual items. Payment is to be made by irrevocable at sight.We look forward to receiving your first order.Sincerely,：Dear,We are a joint venture specializing in the . We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at which includes our latest product line.Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.We are looking forward to your prompt reply.Sincerely,$objec：Dear,Our product lines mainly include high quality products. To give you a general idea of the various kinds of now available for export, we have enclosed a catalogue and a price list. You may also visit our onlinecompany introduction at which includes our latest product line.We look forward to your specific specifications and hope to work together with you in the future.Sincerely,：Dear,We have refreshed our online catalog at and now it covers the latest new products, It covers the latest new products available from stock.We believe that you will find something attractive to our product line. Once you have had time to study the supplement, If you are interested in any product pls do not hesitate to let us know. We would be very happy to send you samples for close inspection.We will keep you informed on our progress and look forward to hearing from you.Sincerely,：Dear __________,Thank you for your message dated__________Please send us details of your product specifications and price terms for shipment to the port of __________ by the way of __________.We are looking forward to your reply.Sincerely,：Dear __________,We are interested in your product of __________in a quantity of __________.Please send us details of your product specifications and price terms for shipment to the port of __________ by the way of__________.We look forward to hearing from you soon.Sincerely,：Dear__________,We understand from your information posted on that you are in the market for __________.We are a __________company specializing in exporting__________. We accordingly make the following offer:1. Product Name: __________2. Packing: __________3. Quantity: __________4. Price: __________5. Payment: __________6. Shipment: __________If any of our products are of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.We look forward to hearing from you soon.Sincerely,：Dear__________,Thank you for your inquiry dated __________regarding__________.Please find the detailed product information as follows:Product Description: __________Specifications: __________Packaging: __________Price: __________Payment terms: __________We look forward to hearing from you soon and processing your first order.Sincerely,__________。
询盘回复技巧
XXX Export Manager Hangzhou xxx Co., Ltd. 8th Gaofeng Road,QuZhou, ZheJiang,325000,China - 落款 Tel: 0086 0571- XXX Fax: 0086 0571- XXX E-mail: xxx@ Website:
案例2：
XXX Molding Technology Co., Ltd. Was established in 1989, and is growing into a international oriented company with her more than 10 years professional experience in the field of die casting molds . During the past ten years, we have established the full process from Proto-type Samples, Quantity Production, Quality Control, to Fabrication and Technical support. Up to now, 90% of our products has been widely used in many kinds of application in Europe and USA.
25
DEAR MR. JONE,
WE HAVE RECEIVED YOUR INQUIRY ON THE SPRING ROLLS AND SAMOSAS TO US , THANK YOU VERY MUCH .
询盘回复基本教程
询盘回复基本教程询盘回复及客户资料整理（壹）询盘回复①询盘的定义书面意义也叫询价，是指交易的一方准备购买或出售某种商品的人向潜在的供货人或买主探寻该商品的成交条件或交易的可能性的业务行为，它不具有法律上的约束力。
实际意义指的是在我们日常的工作中通过自己的宣传得到的客户对于我们产品的购买意向和了解欲望②询盘的来源除了我们在阿里巴巴上通过产品发布曝光吸引到的客户邮件询价外，询盘还应当包括有客户在TM上的即时咨询，客户通过主页打进的电话，展会上吸引到的客户询价，公司分配的资源，客户间的转介绍etc.。
③询盘的分析询盘的分析就是客户的分析的一个方面，是我们对客户建立第一印象的重要步骤，当我们拿到一个询盘的时候，就要以客户所展现给你的东西对客户做一个评估和把握。
在一个简单的阿里询盘中，客户会展现给我们什么：1，发件时间2，，发件行为3，账户的注册地4信息发送地5发送询盘时所用IP6需求产品及数量7邮件正文8，客户信息9买家行为在阿里询盘中客户所展现给我们的信息中，我们要做几件事情，1，查IP是否与注册地相符合2，查IP是否与客户公司地址相符合3，客户发件时间是否是当地的上班时间4，发件行为是否只发给你一个人5，邮箱是否验证，是否为公司后缀邮箱6，上谷歌搜索邮箱和电话，有可能会看到一些相关信息7，客户需求产品及数量评估8，正文研究A，产品是否是我司可以做的产品B，数量是否有优势C，产品细节是否详细D，描述是否专业④询盘回复经过以上数个行为之后，我们会对客户有一个基本的认识，接下来是回复询盘的准备：A，及时以客户第一时间看到为准B，专业，第一次回复不需要太长，不需要太多无关的介绍。
C，有余地不要把话说的太死，如客户不回复，还可以有话题重新发一封D，有能吊起客户回复你的一个点E，第一次回复询盘尽量不要报价，而是跟客户沟通一下其他点，如果客户的回复及时，有效，则可以初步判定客户的意向是可信的。
当然这个点不是绝对的，如果经过分析，客户是可信的，产品规格是明确的，那么客户给一个大概价格，此时的价格可以再邮件里面提一下，这个价格不要用quote，quotation这类正式的字眼，一般用price，about price，approximate price，等非正式词汇，并且报价时要留有可调整的余地。