Business_Etiquette_Principles_and_Practices
Unit 2 Business etiquette
Reading
Warm up
What examples of bad manners at work can you think of ? Work in small groups and make a list.
1 Arriving late for a meeting 2 Using bad language 3 _______________________________ 4 _______________________________ 5 _______________________________ 6 _______________________________ 7 _______________________________
F 4 Organisations are still unaware of the harm of bad manners at work.
F 5 Avoiding bad manners is too simple to contribute to better working environment and your relationship with others.
Across 2 pay no attention to sth./ sb. ignore 6 make sb. Stop giving their attention to sth. distract
Down 1 polite behaviour and respect for other people courtesy 3 the formal rules for polite behaviour in society or in a
T 4 The workers surveyed think all of their co-workers have some what breached workplace etiquette.
商务英语与国际沟通商务礼仪与跨文化交流
Respect principle
Respect others
In business activities, one should respect the cultural background, religious beliefs, customs, and habits of others to avoid offense and misunderstanding.
Language communication skills
Language use
Use simple, clear, and accurate language to express oneself; Pay attention to the mastery of tone, intonation, and speaking speed.
communication • Etiquette Practice in Business Occasions • The application of cross-cultural communication in
business activities • Suggestions for improving business English
Principle of self-discipline
Self restraint
In business activities, one should consciously abide by social ethics and professional ethics, and not do anything that harms the corporate and personal image.
03
商务礼仪知识英文
商务礼仪知识英文Business etiquette is a set of standard practices that governs the interaction and conduct of professionals in the business world. It’s important to have a good grasp of business etiquette, as it can make or break business deals and affect your professional relationships. Learning the correct business etiquette in English is vital for those who hope to succeed in global business, as communication is essential to building long-lasting business relationships. Here are some important business etiquette practices to help you conduct yourself professionally in the business world:1. GreetingsFirst impressions are significant, so it’s important to make a good one. Greet people politely and professionally, using their proper title and name (e.g., Mr, Mrs, Miss, Ms). You should also use their last name unless invited to use their first name. In English, a simple “Hello” or “Good morning/afternoon” is acceptable.2. HandshakesHandshakes are a universal gesture of greeting and are important in the business world. Ensure your handshake is firm and confident, not weak or too aggressive. Shaking hands withyour left hand is considered impolite or offensive in certain cultures, as the left hand is often associated with unclean things.3. Dress codeDressing professionally and appropriately is important in the business world, as it influences the perceived level of competency and professionalism. In English-speaking countries, usually adark-colored business suit or smart business attire is expected for meetings, presentations, and interviews.4. Business cardsBusiness cards are an important part of business etiquette and are used to exchange contact information. Ensure that you have plenty of business cards on hand, which should be accurate, up-to-date, and professional.5. MeetingsArrive on time to meetings, and if you are running late, inform the person you are meeting with. During meetings, avoid being distracted by your phone or other devices, and maintain eye contact with the person you are speaking with. Listen attentively, and avoid interrupting others when they are speaking. If you need to take notes, ask for permission to do so.6. Gift-givingGift-giving is an important aspect of business etiquette in many cultures, particularly in Asia. If you are presenting a gift,ensure that it is appropriate for the recipient and the occasion. Avoid giving expensive gifts, as this can create a sense of obligation or debt.7. Business mealsWhen dining with business associates, remember to use your table manners, such as using utensils correctly, chewing with your mouth closed, and keeping your elbows off the table. Allow the person you are meeting to order first as a mark of respect, and if you are the host, ensure everyone’s needs (such as dietary restrictions) are taken into consideration.8. Business behaviorIn the business world, it’s important to behave professionally and courteously at all times. Being rude, offensive or argumentative can harm your professional image and damage potential business relationships. Avoid discussing politics, religion or other sensitive topics that could potentially cause offense.In summary, business etiquette can significantly affect your success in the business world. Pay attention to cultural differences, and take the time to learn proper etiquette practices in English-speaking environments to ensure you conduct yourself professionally and courteously at all times. By doing so, you’ll create a good impression, strengthen relationships, and increase your chances of success in the business world.。
business etiquette商务礼仪
Implementing proper business etiquette skills into everyday life should be a habit for everyone. After all, a person who displays proper business etiquette not only feels good about himself, but also makes the people around him feel important and respected.
1. Business appointments must first be set and then strictly followed.
①Always arrive on time. Better still, be early. ②In case of an emergency and you need to cancel your appointment, do so as soon as possible. ③Offer your personal apology at the first available opportunity and do reschedule the appointment.
UK
• Business card etiquette is not so strict UK and involves little ceremony. • It is not considered bad etiquette to keep cards in pocket. • Business cards should be kept clean and presentable. • Do not feel obliged to hand out a business card to everyone you meet as it isching
Introduction-to-business-etiquette全文
Valuing time
Stick to the rules of punctuality, but understand when you contact from another seems unconcerned.
Serve a “real meal” rather than snacks and drinks
It’s polite to try every dish served Always leave something on your plate at the
end of the meal
Gifts giving
What Is Business Etiquette?
Rules that allow us to interact in a civilized fashion
Code of behavior that is grounded in common sense and cultural norms
But as humorist Will Cuppy has put it: “Etiquette means behaving yourself a little better than is absolutely essential.”
Also a good sense of humor helps you out with most situations Manners are different all across the world – but there is something like an international business etiquette
商务礼仪美语BusinessEtiquette
商务礼仪美语BusinessEtiquetteLesson 001 - Introduction on etiquette礼节美语001讲Ann. 陈豪刚从大学毕业就在北京的一家美国公司找到了一份工作。
今天他收到一张通知，可是里面有一个词他不懂，他只知道让他去参加一个什么训练班。
所以他就去请教公司里的美籍华人Mary 。
(Office ambience)C：Excuse me, Mary, 请问通知上这个词是什么意思呀？E-t-i-q-u-e-t-t-e。
M：Oh, etiquette, 原来是法文，意思是礼节。
C: 噢，原来是要我去参加礼节训练班。
Mary，这词是怎么发音的？M：E-ti-ket。
Q-u是发k的音，而不是发q的音，e-ti-ket。
C：我们来公司工作，又不是来社交，为什么要讲礼节呀？M：Etiquette is very important to business。
一个公司的雇员对客户是不是很客气，有礼貌，这对经营有很大关系。
C：具体地说，这儿说的etiquette指些什么呢？M：Etiquette is a set of rules that allow us to interact with others in a civilized manner。
C：以文明的方式对待别人的一些原则。
M：具体地说就是treating other people with courtesy and respect and making them feel comfortable with you.C：嗯，(若有所思地) 对人要有礼貌，要尊敬别人，还要让人觉得和你在一起很自如。
这没问题，I'm always polite and courteous to others。
M：但是，训练班讲的是西方礼节- western etiquette，和中国的礼节还不完全一样，因为两国有文化差异。
C：这礼节还有文化差异？我得去训练班听听再说。
法国的商务礼仪英文
法国的商务礼仪英文In France, business etiquette is a blend of tradition and modernity, reflecting the country's rich cultural heritage and its position as a global business hub. Here are some key aspects of French business etiquette that can help you navigate the professional landscape with confidence and respect.1. Initial Meetings: Always greet with a firm handshake while maintaining eye contact. It's customary to address people by their formal titles (e.g., Monsieur, Madame, or Mademoiselle) and surnames until invited to use their first names.2. Business Cards: Exchange business cards after the initial handshake. They should be presented and received with both hands, and it's polite to spend a moment examining the card before putting it away.3. Language: While many French businesspeople speak English, it's respectful to learn a few basic French phrases. Ifyou're conducting business in French, ensure your documents are translated professionally.4. Communication Style: The French value clear, direct communication. However, they also appreciate a certain level of formality and politeness in their interactions. Avoid overly casual language or humor.5. Dress Code: Dressing well is important in France. Men typically wear dark suits with a tie, and women opt for conservative business attire. Always be well-groomed and polished.6. Meetings: Punctuality is expected, but not to the extent of the U.S. or U.K. Being 5-10 minutes late is acceptable, but always call if you're going to be significantly delayed. Meetings are often formal and structured.7. Decision Making: Decisions are typically made at a higher level than in some other cultures. Patience is required as the French often prefer to take time to consider their options.8. Gift Giving: It's not common to give gifts at the first meeting, but it can be appreciated later on. If you do give a gift, ensure it's of high quality and ideally French-made.9. Dining Etiquette: If invited to a meal, it's customary to bring a gift such as wine, chocolates, or flowers. The French take their dining seriously, so be prepared for multi-course meals with a focus on conversation and enjoyment.10. Hierarchy: Respect for hierarchy is important. Decisions often come from the top, and it's important to show deference to those in higher positions.11. Non-Verbal Communication: The French may use more expressive gestures than in some cultures. However, personal space should be respected, and overly familiar behaviorshould be avoided.12. Negotiation: Negotiations can be tough and may require multiple meetings. Patience, persistence, and a good understanding of the French market are key.13. Networking: Building relationships is crucial in French business culture. Invest time in networking, and rememberthat business often follows personal connections.14. Closing Time: The French take their lunch breaks seriously, and many businesses close between 12:00 PM and2:00 PM. Be mindful of this when scheduling meetings.By understanding and respecting these nuances of French business etiquette, you can foster positive relationships and pave the way for successful business dealings in France.。
商务礼仪 英文版
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Handshake etiquette
The principles for shaking hands:
Man and woman, woman offers hand first. Young person and older person, older person initiates a handshake. Superior and subordinate, superior offers hand first. Teacher and student, teacher offers hand first.
Difference
In China, people like to seat around and share the plates . Chinese people value collectivism. In West, people have their own plate and eat their own food. Western people value individualism.
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SeaTtainbglien manners
ChTihneaseat of honor, reserved for the master of
the banquet or the guest with highest status, is the one in the center facing east or facing the entrance. Those of higher position sit closer to the master of the banquet. The guests of lowest position sit furthest from the seat of honor. When a family holds a banquet, the seat of honor is for the guest with the highest status and the head of the house takes the least prominent seat.
商务礼仪英语作文
商务礼仪英语作文"英文回答，"Business etiquette is an important aspect of professional interactions. It helps to create a positive and respectful atmosphere in the workplace and during business meetings. One of the key aspects of business etiquette is punctuality. Being on time for meetings and appointments shows respect for the other person's time and demonstrates professionalism. For example, I always make sure to arrive a few minutes early for meetings to showthat I value the other person's time.Another important aspect of business etiquette is communication. It's important to be polite and respectful in all communications, whether it's in person, over the phone, or through email. Using phrases like "please" and "thank you" can go a long way in creating a positive impression. For instance, I always make sure to use polite language in my emails and to address colleagues and clientsrespectfully during meetings.Furthermore, dressing appropriately is a key part of business etiquette. Depending on the industry, the dress code may vary, but it's important to always dress in a way that shows professionalism and respect for the business environment. For example, in my previous job, I always made sure to dress in business casual attire for meetings and presentations to show that I took my role seriously."中文回答，"商务礼仪是专业互动中的重要方面。
BusinessEtiquette：TheRulesofCommunicationAro
Business Etiquette: The Rules of Communication Around the World世界各国商务沟通礼仪作者：薛洪君来源：《英语世界》2020年第02期With the rise of international relations，it’s become extremely important to acknowledge cultural differences and abide by cultural norms when doin g business in foreign countries. Here’s a guide to global business etiquette with tips on how to shake hands， the proper body language，expected attire， and more.BelgiumHandshakeGive a quick， light handshake to everyone present. Men should wait for women to extend their hands first.Proximity1Belgians value their personal space. Be sure to stay an arm’s length apart when talking to your counterparts.Body languageSpeaking or gesturing in an animated2 way is looked down upon. Speak in a controlled， low voice at all times.DiningMost business meals are conducted over lunch as Belgians prefer to spend dinner with their families.BrazilHandshakeGreet people with a firm， lingering handshake and strong eye contact. Kisses on the cheek，especially between women， is also a common greeting.ProximityPeople stand close when talking， and it is common to touch the person that they are talking to on the shoulder or arm.TimelinessIn Sao Paulo and Brasilia it is important to arrive on time. In most other cities it is acceptable to arrive slightly late.MeetingsPersonal relationships between business partners are important， and conversations in meetings tend to include conversations about personal lives.ChinaHandshakeGreet people in order of seniority with a light handshake and a slight bow.MeetingsIn meetings， employees sit according to seniority and rank. It is rude to question someone above you.DiningIt is polite not to finish your food. Leaving food on your plate shows that you are full and satisfied.FranceHandshakeShake hands quickly and lightly， and maintain direct eye contact when speaking to people.SocializingThe French highly value people who speak their language. If you’re not fluent， try to learn a few greetings and handy phrases to use.MeetingsThe French are impressed by people who can debate well to prove that they fully understand a situation or business proposal.Communication should stick to business and remain professional at all times， and you should try to go into comprehensive detail about everything you discuss.GermanyHandshakeGive a quick， firm handshake to everyone， including children， when entering and leaving. SocializingWhen introducing a group of colleagues， always start by introducing the person who holds the highest position.TitlesAlways refer to people by their honorific title and their last name unless otherwise instructed.IndiaHandshakeA light handshake is adequate for foreigners， though a namaste3 greeting is traditional in India. To do so， bring your hands together in front of your chest and bow slightly.SocializingBeing too direct is considered rude. Instead of saying “no”，people say “l’ll try” or “let meco nsider”.Body languageFeet are considered unclean. Never point them at people or put them on a desk or table.Waving your hand from side-to-side is interpreted as “no” or “go away” rather than hello.MeetingsIn meetings， it is considered rude to jump to business right away. Have a friendly conversation with your counterpart first.ItalyHandshakeThe handshake is firm but not too long. Upon introductions and departures， people shake hands individually with all members of a group.In the case of a very friendly or family relationship，people may embrace and/or “kiss” （by simply pressing cheeks together） on either cheek.MeetingsIt’s important to establish reciprocal4 tr ust before getting down to business. Negotiations can be rather lengthy as Italians like to spend time carefully evaluating any business decisions.JapanHandshakeThe traditional greeting in Japan is a bow， which shows respect. A light handshake and slight bow are also acceptable for foreigners.Eye contactEmployees closing their eyes is a sign of listening intently and concentrating on what is being said.Body languageIt is considered rude to gestu re with broad arm movements. It’s also rude to sit cross-legged.Meetings“Yes” does not constitute agreement; it simply means your counterpart is listening and understands.MexicoHandshakeA light handshake is customary. Women are expected to extend their hands first when shaking hands with men.ProximityMexicans stand close together when talking， and it is common to touch the person they are talking to on the forearm or elbow.Body languageDo not stand with your hands on your hips. It signifies hostility or anger.DiningIt is customary to take long lunches， usually from two to four in the afternoon. Avoid doing business during this time.TimelinessTime is relatively flexible. Arriving slightly late is rarely an issue.New ZealandHandshakeHandshakes are firm and quick. If you’re a woman shaking a man’s hand， offer your hand first. Body languageA thumbs-up sign is considered an insult.MeetingCommunication can be very direct and to the point. As a result， you should always be aware that what you say may be taken very seriously and at face value5， so try to state things in a straightforward manner.DiningTalking while dining should be minimal. Lunch may be used for business meetings， but dinner is for social interactions.SingaporeMeetingsNegotiations happen at a slow pace. Singaporeans are non-confrontational， and verbal agreements may not lead to a formal agreement.HoursSingaporeans often stay late in the office because people who work long hours are seen as hard workers.SocializingPersonal and professional lives are kept separate. Many professionals will turn down6 after hours7 invitations.SwitzerlandHandshakeGive a firm handshake to everyone when entering and leaving.MeetingsMeetings are timely and stick closely to agendas. They are often impersonal and do not include small talk.TurkeyBody languageA subtle nod of the head means “yes”. “No” is demonstrated by moving the head in a fully upward motion.MeetingsInitial meetings are about building relationships. Engage in personal conversations to get to know your counterparts.Islam is prevalent in Turkey. Make sure to schedule your meetings around the five daily prayer times.Body languageIt is considered rude for the soles of your shoes to be showing. Be sure to keep them on the ground.United Arab EmiratesHandshakeShake hands in order of seniority. Handshakes should linger slightly， as this is considered polite. DressWomen are expected to dress conservatively. Shoulders and knees should be covered.Eye contactMen do not maintain extended periods of eye contact with women.MeetingsFirst meetings are meant to establish relationships. Verbal agreements are expected to be kept.Body languageThe left hand is considered unclean. When you are passing business cards or documents， use your right hand.United KingdomHandshakeHandshakes are light. After you shake hands， avoid prolonged eye contact and be mindful of personal space.SocializingThe British are reserved and private. They do not expect to exchange small talk or personal information.Body languageTapping one’s nose is a sign for confidentiality.In the U.K.， when the two-fingered “V for victory” or “peace” salute is given with the hand turned so that the palm faces inward， it is considered extremely rude.DiningWhen you go out for drinks，it’s customary to buy drinks in rounds rather than just for yourself. United StatesHandshakeIntroduce yourself with a firm handshake.TitlesCalling co-workers by their first name， regardless of position， is standard in most companies.Eye contactStrong eye contact is expected， as it shows interest and engagement in the conversation.ProximityPersona space is valued. Make sure not to stand too close to your counterpart when conversing. DiningAmericans are open to meeting over all meals―breakfast， lunch， and dinner.随着国际交往的日益增多，在国外从事商业活动时，承认文化差异并遵守文化规范变得格外重要。
Business-etiquette
Business-etiquetteBusiness etiquetteThe word “Etiquette” originated in France, which used to mean “passport at the court”.The formal rules of proper behavior (Longman Dictionary）The Origin of Western EtiquetteIn the west, the concept of etiquette came from French origin. It was originally used at the court of Louis XIV, acting as a kind of passport at the court..Western business etiquette can be traced to the French royal courts in the 17th century as a strict guide to social and business behavior.Louis XIV then decreed that everybody should observe the etiquette.The meaning of etiquette would later include the ticket to court functions that lists the instructions on which a person would stand and what was to be done.The passport recorded some rules about the behavior when entering the court. These rules became simpler and gradually be accepted and became the etiquette that everyone was willing to comply voluntarily.The Origin of Chinese EtiquetteChina is renowned as an ancient civilization country in the world. Since the period of Xi Zhou (more than 3000 years ago), the ancient Chinese etiquette has come into being.In the Spring and Autumn Period, the etiquette system was established. Then it was carried forward by Confucius and it has been influencing Chinese society for more than 2000 years. The Origin of the Chinese Word “Li(礼)”. According to research,someone found that etiquette in China originally was used to worship the gods.The method of dealing with people and the belief in ghosts and spirits plays an important role in Chinese etiquette. What is business etiquette?Business etiquette is a set of widely accepted guidelines or conventional norms and standards for knowing how to behave appropriately that apply to business affairs.International business etiquette refers to rules for international business through out the world to build up harmonious global working environment. It embraces the various rules of proper behavior among different cultures. Good Business EtiquetteGood business etiquette can protect business owners and employees from internal and external conflicts by setting a high standard for behavior by all.Proper etiquette sets a tone for clients and customers , professional manners helps the company's profitability.The Functions of Business Etiquette1. Build strong relationshipProfessional behavior helps build strong relationships among managers, staff and clients because proper etiquette pleases others for they think they are respected and valued2. Promotes positive atmosphereA good working environment is fostered by good business etiquette. When management and workers treat one another with the respect and sensitivity dictated by good business manners, it creates a positive working atmosphere.3. Reflects confidenceThe individual who knows what to say and how to behave isthe one with fine business etiquette, and it shows one's self confidence.4. Prevents misunderstandingsTaking business etiquette seriously will help prevent misunderstandings because proper etiquette requires everyone to interact professionally with one another and to communicate clearly and honestly. managers who always speak on a professional level with employees need not fear making inappropriate remarks as they guard against casual types of interactions.ConclusionIn business, the relationships you build are critical.A businessman or woman it is important that you make a good impression.Business etiquette extends beyond the office.As a businessman or woman it is important that you make a good impression. The way you dress, for instance, impacts the way you are perceived by others.Welcome T o Download欢迎您的下载，资料仅供参考！。
商业礼仪指南英文
商业礼仪指南英文Here is a basic guide to business etiquette in English:Introduction and GreetingsAlways greet your colleagues, clients, or business partners with a friendly "Good morning/afternoon/evening."Introduce yourself and others properly, stating your name, position, and the company you represent.CommunicationMaintain a professional tone and avoid slang or colloquial language.Listen attentively and respond appropriately to questions or discussions.If you need to excuse yourself from a conversation, politely say "Excuse me for a moment" or "Please allow me to take this call."Email EtiquetteUse a professional email signature that includes your name, position, and contact information.Address recipients by their proper titles, such as "Mr.", "Ms.", or "Dr."Keep emails concise and to the point. Avoid unnecessary details or long stories.Proofread your emails carefully before sending to ensure they are free of grammatical errors or typos.MeetingsArrive at meetings on time or slightly early.Prepare an agenda and distribute it to participants before the meeting starts.Allow others to speak and offer their opinions. Avoid dominating the conversation. Summarize key points and decisions made at the end of the meeting.Dress CodeDress professionally and conservatively for business meetings and events. Avoid overly casual or revealing clothing.Wear appropriate attire for the industry you work in. For example, in a formal office environment, men may wear suits and ties, while women may wear suits, dresses, or skirts and blouses.Gifts and Tokens of AppreciationIf you want to give a gift to a business partner or client, choose something appropriate and meaningful. Avoid giving gifts that are too personal or expensive.Always thank the recipient for their time and attention.Dining EtiquetteIf you are dining with business partners or clients, let them choose the restaurant or cuisine, unless they specifically ask for your recommendation.Order moderately and avoid excessive alcohol consumption.Engage in pleasant conversation and avoid controversial topics.Remember, business etiquette is a way of showing respect and professionalism in the workplace. By following these basic guidelines, you can establish a good impression and foster positive relationships with your colleagues, clients, and business partners.。
有关商务的英语作文
有关商务的英语作文The Importance of Business Etiquette。
Business etiquette is a set of rules and guidelinesthat help people behave in a professional and respectful manner in a business setting. It is an essential part of conducting business, as it helps to create a positive and productive working environment. In this essay, we will discuss the importance of business etiquette and how it can benefit both individuals and organizations.First and foremost, business etiquette is important because it helps to create a positive first impression. When meeting new clients or business partners, it is essential to make a good impression in order to build trust and credibility. By following the rules of business etiquette, such as being punctual, dressing appropriately, and using polite language, individuals can create apositive image of themselves and their organization.Furthermore, business etiquette is important for building and maintaining professional relationships. In the business world, relationships are crucial for success, and having good manners and respectful behavior can help to establish strong and lasting connections. By showing respect and consideration towards others, individuals can build trust and rapport with their colleagues, clients, and business partners.In addition, business etiquette can help to avoid misunderstandings and conflicts in the workplace. By following the rules of etiquette, individuals can communicate effectively and avoid offending or upsetting others. For example, using proper communication channels, such as email or phone calls, and avoiding inappropriate topics of conversation can help to prevent misunderstandings and maintain a harmonious working environment.Moreover, business etiquette is important for representing the organization in a professional andpositive light. When individuals behave in a respectful andprofessional manner, they reflect well on their organization and contribute to its reputation. This can lead to increased trust and credibility, as well as improved relationships with clients and business partners.Finally, business etiquette is important for creating a productive and efficient work environment. When individuals behave in a professional and respectful manner, it can help to foster a positive and cooperative atmosphere in the workplace. This can lead to improved teamwork, better communication, and increased productivity, ultimately benefiting the organization as a whole.In conclusion, business etiquette is an essential part of conducting business, as it helps to create a positive and productive working environment. By following the rules of etiquette, individuals can make a good impression, build and maintain professional relationships, avoid misunderstandings and conflicts, represent their organization in a positive light, and create a productive work environment. Therefore, it is important forindividuals and organizations to prioritize businessetiquette and strive to uphold professional and respectful behavior in the business world.。
商务礼仪英文书籍
商务礼仪英文书籍IntroductionIn today's world, business etiquette and protocol play a vital role in the successful development of business relationships. Business etiquette defines the conduct and behavior of professional life. It involves the cultural and social norms of the business world that determine the etiquette of business dealings between individuals, groups, and organizations. One of the best ways to learn about business etiquette is by reading a book. In this article, we will discuss the importance of business etiquette and the top 5 business etiquette books that you can read to improve your professional skills.Importance of Business EtiquetteMaintaining a good reputation is essential when it comes to business success. Poor business etiquette can result in lost business opportunities, poor customer service, and employee dissatisfaction. Therefore, it is essential for everyone, from business owners to employees, to be aware of the do's and don'ts of business etiquette.The right business etiquette can help build positive relationships, which are necessary for any business to succeed. It enhances communication and helps to ensure that everyone istreated with respect. Business etiquette is also crucial when conducting business with individuals from different cultures, as it demonstrates an understanding and appreciation of their values and customs.Top 5 Business Etiquette Books1. "The Etiquette Edge: Modern Manners for Business Success" by Beverly LangfordIn "The Etiquette Edge," Beverly Langford provides readers with practical advice and insight, including how to behave during interviews, meetings, and office events. The book is filled with examples of business etiquette scenarios, making it easy to understand and apply the principles of professionalism.2. "The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success" by Barbara PachterBarbara Pachter's "The Essentials of Business Etiquette" provides a comprehensive guide to modern business etiquette, covering important aspects such as email etiquette, dining etiquette, and social media etiquette. The book is easy to read and highly informative, making it an excellent resource for both new and experienced professionals.3. "Successful Business Communication" by Patrick Forsyth"Successful Business Communication" by Patrick Forsyth is a guide to professional communication in the business world. The book covers topics like effective communication, meetingetiquette, and email etiquette, making it a great resource for anyone looking to improve their professional communication skills.4. "The Art of Professional Connections: Event Strategies for Successful Business Entertaining" by Gloria PetersenGloria Petersen's "The Art of Professional Connections" is a guide to successful networking and business entertaining. The book provides valuable advice on how to plan and execute successful events, from formal dinners to business conferences. It is an essential resource for anyone looking to expand their professional network.5. "The New Rules of Business Etiquette" by Sue FoxSue Fox's "The New Rules of Business Etiquette" is a guide to modern business etiquette. The book covers essential topics like email etiquette, social media etiquette, and the correct use of technology in the workplace. It is an excellent resource for anyone looking to stay up-to-date with the latest business etiquettes.ConclusionKnowing the rules of business etiquette is crucial for all professionals in the business world. Reading books on business etiquette is one of the best ways to improve your professional skills and avoid costly mistakes. The above-listed books are all excellent resources for anyone looking to improve their business etiquette and enhance their professional performance.。
Business Etiquette
differentiate
v. ~ betweee or show (two things) to be different; show sth to be different (from sth else) 看出或指出（两者）不同; 辨别; 区别; 区分
hinder
v. ~ sb/sth (from sth/doing sth)
prevent the progress of sb/sth; obstruct or
delay sb/sth 阻碍﹑ 妨碍某人[某事物]的进展; 阻挠
或耽搁某人[某事物]
e.g. hinder sb (from working) 妨碍某人（工作） hinder sb in his work 阻挠某人的工作
Production was hindered by lack of materials. 由於缺乏原料, 生产陷於停顿.
Chapter 8 Business Etiquette
peer n. a person who is the same age or who has the same social status as you
1. disrespectful, discourteous or abrasive 2. courteous and thoughtful 3. differentiate by position or standing 4. linger over
Chapter 8 Business Etiquette
stuffy
adj. (of a person or thing) formal and dull; prim; staid （指人或事物）一本正经的, 古板的, 拘 谨的
商业礼仪英语作文
Business etiquette is an essential aspect of professional life,especially in the globalized world where interactions with international clients and colleagues are common. Understanding and practicing proper business etiquette can greatly enhance ones image and foster positive business relationships.Here are some key points to consider when writing an essay on business etiquette in English:1.Introduction to Business Etiquette:Begin your essay by defining what business etiquette is and why it is important.Mention that it includes a set of unwritten rules that govern professional behavior in the workplace and during business interactions.2.Cultural Sensitivity:Discuss the importance of being aware of cultural differences in business etiquette.Highlight how understanding and respecting these differences can prevent misunderstandings and build trust.3.Professional Attire:Describe the significance of dressing appropriately for business settings.Explain how the dress code can vary depending on the industry,company culture,and the occasion.4.Punctuality:Emphasize the importance of being on time for meetings and appointments.Being punctual shows respect for others time and is a sign of professionalism.munication Skills:Discuss the role of effective communication in business etiquette.This includes clear verbal communication,nonverbal cues,and the appropriate use of technology in professional correspondence.6.餐桌礼仪Table Manners:If relevant to your essay,include a section on table manners during business meals.This can include how to behave at a business lunch or dinner, including the order of courses,how to use cutlery,and conversation topics.working Etiquette:Explain how to network professionally,including how to introduce oneself,exchange business cards,and follow up after meetings.8.Meeting Etiquette:Describe the dos and donts of conducting and participating in business meetings.This can include how to prepare,how to contribute,and how to conclude a meeting effectively.9.Digital Etiquette:In todays digital age,its important to discuss the etiquette of electronic communication,such as email,instant messaging,and social media,in a professional context.10.Conclusion:Summarize the key points of your essay and reiterate why business etiquette is crucial for success in the business world.Encourage readers to reflect on their own practices and consider areas for improvement.Remember to use formal language and provide examples where appropriate to illustrate your points.Additionally,ensure that your essay is wellstructured,with a clear introduction,body,and conclusion.。
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Interaction: Listening skills
How do you know someone is listening to you? How do you feel when you know someone is listening to you? How do you describe a person who is listening to you?
Make documents inviting to read
Overall appearance • Margins • Type Size • Boxing • Typeface Chunking • Overall length • Short paragraphs • Short sentences • Short words
Golden: Treat others as you would like to be treated Platinum: Treat others as they would like to be treated
Perception Equals Reality
Two Stages: Initial Perception— (Immediate) Sustained Perception— (Over Time)
Business Etiquette
Dr. Thomas Clark Xavier University clarkt@ 513.745.2025
Principles underpinning all etiquette: the Golden and Platinum rules
• Purpose: What do I want to happen as a result of this message? When do I need a response? • Strategic alignment: How does my memo contribute both to reader and company goals? How will readers react? • Execution: Is this a good time to send this message? How can I finish it on time? How should I transmit this message?
Handshaking exercise
Pumper Dead Fish Squeezer Two handed Equal, with direct eye contact
Presence
DRESS * Does Dress Impact Decision on Interviewees? Yes – 93% No – 7% * Does Dress Impact Promotion Potential? Yes – 96% No – 4%
Outlining your message
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Open with your purpose: Clear subject line. Opening paragraph that answers the What, Why, and When questions. Order your arguments: Lead from strength; chronology; umbrella point. List action steps: Who does What When
Write the first draft
Opening paragraphs Background paragraph Scannable body paragraphs
– write in what/why/data (or significance)
Issues/further discussion Follow-up paragraphs
Interaction: Listening skills
How do you know someone is ignoring you? How does it make you feel when you are ignored? How do you describe a person who has ignored you?
Grooming
Neatly trimmed hair Light perfume or cologne Clean and trimmed fingernails Limited jewelry Concealed tattoos; no visible body jewelry Polished shoes Stockings without runs Belts on pants; socks that match belt color
Interactive moment
Why should you plan your non-verbal communication as carefully as your verbal behavior before you take part in a job interview?
Plபைடு நூலகம்nning a message
APPEARANCE
– – – – – – – – –
Carriage: exercise Handshaking: exercise Dress: handout Grooming First words: Exercise Listening: Exercise Introduction Style: Exercise Voice: exercise Name Recognition/Recall
PRESENCE:
APPEARANCE MANNER & STYLE ETIQUETTE
Presence
People begin to evaluate us before any words are ever spoken Who you are speaks so loudly I do not hear what you say--Emerson
Introduce lower ranking person to higher ranking person. Include useful information
Father Graham, may I introduce Libby Smith, our new assistant director of diversity. She recently earned her MA in Human Resources at Indiana University. Father Graham has served as President of Xavier University for the past 6 years. Recently, US News & World Report ranked Xavier as the 2nd best comprehensive university in the Midwest.
Write an effective opening
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Write precise subject lines Write first sentences that tell readers how you want them to react to the rest of the message Define the ―why(s)‖ of your message Be sure your opening meets the ―so what‖ test
Initial and Sustained Perception
Initial Perception Presence Appearance Manner & Style Etiquette Awareness Discipline Presentation Listening and Interpersonal Skills Meeting Skills Business Meals Sustained Perception Personal Substance & Professionalism Attitude Integrity Civility Work Ethic &
DRESS
―The way you dress affects the way you are perceived, and the way you are perceived, is the way you are treated.‖
- Buck Rodgers Former VP of Marketing, IBM Author of The IBM Way
Introductions
Mention authority figures first and introduce others to them. Introduce a younger person to an older person. Always stand up. Always shake hands.
Mental rehearsal
Before you enter a situation, visualize what you are going to say and do—and then mentally rehearse how you believe your audience will respond. At the same time, visualize what your audience‘s most preferred communicator would be saying and doing