湖北省黄石市高考英语一轮阅读理解和书面表达选练(12)

湖北省黄石市2016高考英语一轮阅读理解和书面表达选练（12）
阅读下列四篇短文，从每小题后所给的A,B,C或D四个选项中，选出最佳选项。

For five days, Edmonton’s Downtown Park is transformed into one huge stage where artists are able to share their talents, and where people are able to celebrate and enjoy themselves. Since its beginning in 1980, the Edmonton Folk Music Festival has been commemorating (纪念) the true feeling of what folk music is all about and that’s the traditional togetherness (友爱) that is felt when people gather to share stories and feelings through song.
This year will be the sixth year when volunteer Riedel will be offering up her time to the festival. “People coming off a busy spring and summer have a moment of relaxation,” Riedel said. “It’s really easy to relax, and it’s great seeing family and frie nds have fun together.” These families and friends come from all different kinds of musical tastes. People who take pleasure in Blues are there, so are people who love Bluegrass. This festival does its best to develop everyone’s musical interests.
With so many years of experience, the festival has become a well-oiled machine, and does whatever it can to make attendees feel as comfortable as possible. There are free water stations throughout the venue (举办地) for people to fill up their travel cups. When people buy food, reusable dishes are given a $2 plate fee, but that is returned when the plate is brought back.
The festival has completely sold out of tickets, and in record time. But with big names such as Van Morrison and Jakob Dylan, it’s easy to see how that was going to happen. There is no parking area during the festival, so using the Park & Ride system or Edmonton Transit is highly recommended. A bike lock-up area is provided and will be available Thursday until Sunday one hour before the gates open until 45 minutes after the gates close.
The Edmonton Folk Music Festival begins on Wednesday, Aug. 4 with Van Morrison playing the special donation fund (基金) concert, and will finish up on Sunday, Aug. 8.
1. The Edmonton Folk Music Festival is held mainly to .
A. gather people with different musical tastes
B. remind people of the real sense of folk music
C. exhibit the good voices of great talents in folk music
D. collect old stories of folk music
2. Which of the following is TRUE according to the passage?
A. Riedel has volunteered for the festival for at least 5 years.
B. It’s hard for people to appreciate Blues.
C. It costs people a little to fill up their cups from water stations.
D. People have to pay $2 for a plate of food.
3. We can learn from the passage that .
A. people can get tickets easily for the festival
B. the Edmonton Folk Music Festival is well organized
C. driving one’s own car to the festival is highly recommended
D. bikes are available at the festival from Wednesday to Sunday
4. What would be the best title for this passage?
A. Folk Music of Blues
B. One Festival for All
C. Festival for Family Gathering
D. Edmonton’s Downtown Park
【参考答案】1-4 BABB
阅读理解。

In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New lunges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines,” says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staf f at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust—the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be calmed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to rental customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy(for example,” I know how you must feel”), and possible solutions (replacement , compensation or whatever fames suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.
( ) 1. We can learn from Paragraph 2 that .
A. complaining customers are hard to satisfy
B. unsatisfied customers receive better service
C. Satisfied customers catch more attention
D. well-treated customers promote business
( ) 2. The writer mentions “phone rage”(Paragraph 3) to show that .
A. customers often use phones to express their anger
B. people still prefer to buy goods online
C. customer care becomes more attention
D. customers rely on their phones to obtain services
( ) 3. What does the writer recommend to create delight?
A. Calling customers regularly
B. Giving a “thank you” note.
C. Delivering a quicker service
D. Promising more gifts.
( ) 4. If a manager should show his empathy (Paragraph6), what would he probably say?
A. “I know how upset you must be.”
B. “I appreciate your understanding.”
C. “I’m sorry for the delay.”
D. “I know it’s our fault.”
( ) 5. Customer delight is important for airlines because .
A. their telephone style remains unchanged
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
( ) 6. Which of the following is conveyed in this article?
A. Face-to-face service creates comfortable feelings among customers.
B. Companies that promise more will naturally attract more customers.
C. A company should promise less but do more in a competitive market.
D. Customer delight is more important for airlines than for banks.
【参考答案】1—6、DCCABC
【福建省福州市2014高考英语3月质检试题】书面表达(满分25分)
“百善孝为先"是中国人的传统美德。

请根据以下提示，谈谈你对“孝”的理解。

提示：
2．以你自己或身边人的事例说明。

注意：
1．文章开头已给出，不计人总词
2．文中不得透露个人和学校信息；
3．词数1 20左右；
4．参考词汇：孝顺filial piety
It is universally accepted that filial piety is an important virtue in China．
一、评分原则
1．本题总分为25分，按5个档次给分；
2．评分时，先根据文章的内容和语言初步确定其所属档次，然后以该档次的要求来衡量，确定或调整档次，最后给分；
3．词数少于100和多于150的，从总分中减去2分；
4．评分时应注意的主要内容为：内容要点、应用词汇和语法结构的数量和准确性及上下文的连贯性；
5．拼写与标点符号是语言准确性的一个方面。

评分时，应视其对交际的影响程度予以考虑。

英、美拼写及词汇用法均可接受；
6
．如书写较差以致影响交际，将分数降低一个档次。

二、内容要点
1. “孝”是什么；
2.举例说明；
3.总结。

三、各档次的给分范围和要求
四、One possible version
It is universally accepted that filial piety is an important virtue in China. It means respecting and caring for parents and the elderly.
Take my parents for example. After my grandma died last year, my parents spent much time chatting with my grandpa, accompanying him on walks and cooking him delicious food. At first, my grandpa seemed to be happy about it, but as time went
by, he became uneasy, because he was not used to leading so comfortable a life. Therefore, my parents encouraged him to attend some activities in our community. They also encouraged him to go to a drawing class in a school for the old, which gave my grandpa a great sense of achievement. He became happy again.
My parents set a good example to me. In my opinion, the real filial piety is giving the old what they really need.。