《国际接待与应用英语》课件——Check-out Service 退房服务

Unit Five Check-out Service
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Learning Objectives
06
VOCABULARY
02
Position Description
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USEFUL SENTENCES
03
Discussion
08
Dialogue
04
Task List
09
Exercise & Practice
02
Position Description
Guest will check out at the end of his/her stay, and the guest should return the room key and settle his/her bill before leaving the hotel. Nowadays, most hotel bills are computerized and the procedure will be accomplished very quickly and smoothly. Before billing the guest, cashier should print out the bill to make the guest verify the charges. The guest usually has paid a reservation deposit. In this case, the cashier should take the amount of his /her deposit out of the bill. For some business travelers who will leave hotel very early to catch the flight, or some guests leave the hotel in a hurry, they will choose Express Check-out Service. After settling the bill, the bellman should help the guest with the luggage and arrange the transportation for the guest.
bill. • Foster student’s ability of asking about the way of
payment.
01
Learning Objectives
Competence Objectives: • Foster student’s ability of assisting guest with
through leaning and practice.
01
Learning Objectives
Emphasis: • Working procedure of Business Center. • Make dialog and role-play.
01
Learning Objectives
Difficult points: • Check-out a guest according to working procedure and
standard in English. • How to provide check-out service for a guest in the
simulation scenario. • How to handle complains.
•
Make student master vocabulary and phrases related
to check-out service.
• Make student master some useful sentences and dialogue
of check-out service.
• Make student master the procedure of check-out service.
transportation. • Improve student’s skill of dealing with guest’s complain.
01
Learning Objectives
Affective Objectives: • Train students’ ability of communication and cooperation. • Make students more qualified and professional in their field
国际接待与应用英语
Front Desk
Front desk provides guest with warm and caring service that meets guest’s every need and exceeds their expectations from the moment they contact reservation till check out. Front desk is crucial to delivering the kind of service that fulfills hotel promise and maintaining hotel reputation.
05
Learning Guide List
Skills & Supplement Knoical and Political Element
01 Learning
Objectives
01
Learning Objectives
Knowledge Objectives:
01
Learning Objectives
Competence Objectives: • Foster student’s ability of check-out a guest. • Foster student’s ability of explaining and verifying the