投诉的英语作文

投诉的英语作文
Dear Sir/Madam,
I am writing to express my dissatisfaction regarding the recent purchase I made from your esteemed company. As a loyal customer for the past five years, I have always been pleased with the quality of your products and services. However, my latest experience has been less than satisfactory, and I feel compelled to bring it to your attention.
On [Date], I purchased a [product name] from your [store location/online platform]. The product, which I had high expectations for, unfortunately, failed to meet the standards I have come to expect from your brand. The issues I encountered include:
1. Faulty Product: Upon unboxing the item, I noticed that it was not functioning properly. The [specific feature] does not work, which is a significant drawback as it is the primary selling point of the product.
2. Missing Components: To my surprise, the package did not contain all the components listed on the product description. Specifically, the [missing item] was absent, rendering the product incomplete and unusable.
3. Poor Customer Support: When I contacted your customer service to report these issues, I was met with unhelpful and
dismissive responses. The representative did not offer a viable solution or show any willingness to rectify the situation.
I am requesting the following actions to be taken:
- A prompt replacement of the faulty product with a fully functional unit.
- Inclusion of the missing components as advertised.
- An apology from the customer service team for their lack of assistance.
I understand that mistakes can happen, but I also believe
that your company prides itself on customer satisfaction and high-quality products. I hope to hear from you soon with a resolution that reflects your commitment to excellence.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Contact Information]。