外贸英语函电实战-案例分享

外贸英语函电案例范文（实用）
Dear Water,
Good day.Here is Ebaco from ETA(Germany),ShenZhen office.Thanks for your products presentation.
We are interested in your product,Please kindly fill in our quotation sheet here attached.
Any question please contact me freely.
Br/Echo
Reply to the above
Dear Echo,
Thank you for your kind e-mail,showing interests in our products.
Could you let us know more details?Which item would you like most?We hope to talk by details.Please find the attached file for reference.
More information is available as requested.Looking forward to hearing from you soon.
Best regards,
Water
Notes,
1.国外的客户通常有固定的报价单，或者是公司调查表要求供应商填写。

内容不尽相同，产品报价单主要是针对具体的型号、而公司调查表更注重对大的方面的了解，比如公司实力、产品特点、质量控制等。

这些都是客户对工厂深入了解的一种方法。

所以在回复客户的邮件时，需要结合公司的实际情况加以描述。

这也是向客户展示产品，展示公司实力的一个机会，必须认真对待。

2.回复客户的邮件，不能只是单纯的回复。

因为作为厂家，主要的目的是销售产品，主动向客户介绍产品是必要的。

在不明确客户的需求时，要适当询问。

询问的同时，还要向客户提供更多的合作信息。

体现出一种贴心的服务，而不是客套。

Dear Water,
Thanks for your email.
Regarding this model we attached here,We need the price below USD9.5 for our market.Please check.
Thank you very much.
Br/Echo
Reply to the above
Dear Echo,
Thanks for your kind reply.
Regarding the item you mention,I have the following questions for you.
What connector would you prefer?As our standard connectors including 5 popular brand phones,They are HuaWei 1 pc.Oppo 1pc
Will you have other request?
What kind of package would you prefer?Our normal package by Blister+paper card?
What’s the quantity for you initial order?
If you have special request,you ‘d better let us know in the advance.We must do the best to meet your demand.
Can i get your reply before we confirm a best price to you?
Best Regards,
Water
Reply to the above
Dear Echo,
Glad to talk to you by phone just now,To begin new business with ETA on on new items,Our management supports me to proceed it at the price us$9.5
Please check the attachment for our offer,It is the standard one.Surely you could use ETA brand.
Now the SOLAR charger is quite popular on the market,We believe this item would be popular with its nice design and functions,too.
Looking forward to your kind confirmation soon.
Best Regards,
Water
Reply to above
Dear Water,
Thanks for your support.
Would you please kindly let me know,how many days you can arrange a samples here attached,For our German office?And the information:
Company:ETA GmbH
Add:XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
TEL:XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
FedEx:xxxxxxxxxx
Any question pls contact me freely.
Thank you.
Br/Echo
Reply to above
Dear Echo,
It is ok to send you a sample for test first.I will check the samples again.As i was told that no samples since last week.If we have on hand today,we could sen you immediately.
I will confirm you when we send out.But normally we need 5 days to send out a new sample.
By the way,could you let me know the contact person?can i send to Mirko directly?
Looking forward to hearing from you soon.
Best Regards,
Water
Reply to the above
Dear Water,
Sorry that i forgot to tell you,Please send it to Marcel schuler.And if the sample is ready to send out please kindly let us know.
Thank you
Br/Echo
Reply to the above
Dear Echo,
How are you doing?As per the phone call yesterday,I would like to tell that we have to wait for the package till tomorrow.
So we will send the sample to your German office on next Monday.I will let you know the tracking number then.
Sorry to keep you waiting so long.
Have a nice weekend.
Best Regards,
Water
Reply to above
Dear Water,
Thanks.if there is tracking No.available,please kindly let me know.
Br/Echo
Reply to above
Dear Echo,
How are you doing?Please kindly check the parcel with FedEX bby the tracking number xxxxxxxxxxxxxxxx
Here i would like to enclose the latest SPEC and photos for your reference.Hope it could help you to understand more about our products.
If you need more information from me.Please kindly let me know.
Again sorry to keep you waiting a long time.
Best Regards,
Water
Reply to above
Dear Water,
Thanks for your support.
Br/Echo
Notes,
1.在确认报价之前，第一，必须向客户了解清楚他的实际需求，因为国外客户的想法和国内的想法有些不同，国外客户比较习惯一次性知道一套产品的价格，而不习惯知道某部分是什么价格，另一部分是什么价格。

否则会给客户造成困扰。

第二，如果根据标准报价，价格要清晰体现所包括的主体和附件分别是什么，是怎样的。

2.寄送样品期间，有可能会出现一些意想不到的状况，比如延期，因此必须提前让客户知道情况，但更重要的是客户知道解决问题的方法和结果。

同时要向客户传递产品的特点和优
点，以利于客户更深入的了解产品。

这是客户服务里最重要的一点。

不断向客户提供有用的信息，有利于客户对产品进一步的认识，为合作做铺垫。