国际商务礼仪(英文版)(第二版)Chapter 12 An Overview of International Business Etiquette in Differ
国际商务礼仪1(双语)
Part II
ChaLpOGtOer 1
Basic requirements of Business Manners
1. Professional Image Positive impression
2. Dress Codes
Clean and professional
3. Communication
Succeeding in business today requires not only mastery of one’s job but also mastery of the common courtesies of give and take and of consideration for others. Put them to work today, and you will find
A. immediately pass them your business card B. look at the card and acknowledge it
5. When expressing thanks to a business client who has given you a gift, you should
look at the current situation and assess how it affects everyone involved
◇ The essence of etiquette:
sincerely considerate, respectful and honest
◇ Functions: 1. Allow
3. How to resolve different situations in interpersonal relationship
(最新整理)BusinessEtiquette商务礼仪英语(双语课件)
10 years in this university,
teaching business English,
Business Etiquette, International
Trade Practice, and so on.
2021/7/26assroom study
10. You should obey rule of business etiquette in all cases.
2021/7/26
15
Chapter 2 Etiquette in Business Talks
Dialogues: Role play P19~P35
Compliments Thanks Congratulation Apology
Focus Homework and test
2021/7/26
16
Homework and test for chapter 2
Review what you have learned in class and discuss:
How to make compliments? What are the useful phrases and sentences?
2. If you want to know someone’s name, you can ask “ What’s your name?”
3. You’d better extend your name card with both hands to show your respect.
4. You’d better begin with a small talk, if the person is your new customer.
国际商务礼仪(英文版)(第二版)Chapter 4 Office Etiquette
Make constructive suggestions about improvements to working practices.
Keep your sense of humor. Find someone you can let off steam to
Reception (II)
For receptionist Second language issue For people with special needs
Office Routine
Office Lunch Use of office supplies Office Parties
De-puzzling human behavior at
work
Focus on the strengths of the other person, not the liabilities.
Observe their surroundings and how they dress.
Realize that people who are under stress are always puzzling.
When You Speak
Monitor your speaking volume Small talk Magic words Tact Avoid public criticisms
Office time
Punctuality
Be on time – no one wants to be kept waiting.
when the pressure mounts.
Business Etiquette 商务礼仪英语(双语课件)
11
H
Homework and test for Chapter 1
Review what you have learned in class and discuss:
How to greet and shake hands with a business partner?
How to introduce a business partner? How to exchange visiting cards? How to find a neutral subject to chat?
test
12
H
test 1
True or False:
1. You can only shake hands with your right hand.
8. In business meeting, you can not leave suddenly without saying goodbye.
9. When talking, you’d better look at the other person right in his eyes all the time.
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
Gifts 10. Etiquette in Business Activities
简短商务礼仪中英文版_商务礼仪_
简短商务礼仪中英文版无论在国际商务宴会，还是商务合作会议中我们都不可避免地会与他人用英文交流。
下面是小编搜集整理的一些简短商务礼仪中英文版，希望对你有帮助。
常用简短商务礼仪中英文版【情景再现】一位美国客户来到Catherine的办公室洽谈业务，该客户非常友好，业务谈得很成功。
事毕，美国客户谢绝了Catherine的午饭邀请，起身要走，Catherine站起身来，欲送他出办公室，客户摇摇手说：I will see myself out, please.【小编的小喇叭】I will see myself out, please.请留步，不用送了。
see这个词我们都很熟悉，我们还学过它的一个习语see sb. off，意为“送别某人”;今天我们学的这个see sb. out意思是“送某人出门”。
这些习语的意思都是固定的，不能根据字面意思而误解为“看着某人出门”。
因此平时需要多积累，并付诸应用，这样才能将知识消化，为我所用。
【英语情景剧】Jane: It's very late. I have to go home now.简：现在很晚了，我得回家了。
Shirley: OK, let me see you out.雪莉：好吧，那我送你出去。
Jane: Well, I'll see myself out, thank you.简：哦，谢谢，请留步。
【情景再现】Tom最近他经常陪一名美国同事参加商务会议，可他还和平常一样，随便穿一件休闲衣就赶去参加会议，完全没有一个职业经理人的样子。
一天，参加完会议，美国同事提议他去商场买套西装，而Tom 不以为然，这位同事就说：You know that chothes make the man.【小编的小喇叭】Clothes make the man. 人靠衣装。
我们经常说“人靠衣装，马靠鞍”，这句话的对应英文就是Clothes make the man.值得注意的是这里的make的用法，它在此意为“有利于……的发展，创造出，产生”，例如：Practice makes a winning team.勤加训练必有助于球队获得胜利。
国际商务礼仪作业英文版
国际商务礼仪作业英文版集团标准化工作小组 [Q8QX9QT-X8QQB8Q8-NQ8QJ8-M8QMN]B u s i n e s s G i f t-g i v i n g A r o u n d t h e W o r l d武汉大学何坚婷Abstract: Nowadays, gifts are playing as an important role in international business relations. But different countries have different customs of gift-giving. The paper gives some details about how to make a good business gift-giving in many countries around the world.Key words: significance, different cultures, comparative of business gift-givingIntroduction1.Significance of Gift-giving in BusinessFirst of all, in international business dealings, appropriate gift-giving can not only fully show the enterprises culture and academic spirits, but also promote each other's friendship.And then, gift-giving can show people's congratulations, condolences and thanks to others. At the same time, it is also an emotional investment, reducing the emotional distance between people and being conductive topeople's communication.2.Different Cultures' View on GiftsBefore we start to talk about how to make a good business gift-giving, let's give a view upon different counties in the world, knowing that how the people in different cultures treat the gifts.The first one is America!In America, people like the practical and peculiar gifts very much. For example, if you could give them some small gifts with unique styles or ethnic characteristics, such as the faked terracotta warriors and horses, they will be very happy. American people treat the snails and horseshoe as the mascot. When you present some gifts to them, remember not to make the number of gifts singular, and you should be attention to the addition, packaging gifts, do not use black paper, because the black in American eyes was unlucky color. Also, gifts should pay attention to the business end of the conversation.In the UK, people don't like the gifts that are very expensive. It will be taken as a bribe if you give them some precious gifts. Gifts like premium chocolate, a two bottles of wine , and flowers would be a good choice. Do remember that not to present gifts printed with company flag. Also, remember not to send the lily, because it means death.In France, people are very romantic, so they usually like the artistic and intellectual gifts very much, such as picturesque, art albums, and small crafts. If you are invited to a French people's house for a dinner, rememberto take a few pieces of fresh flowers without bundling with you, but the chrysanthemums must be excluded, because chrysanthemums are only used at funerals in France.In Russia, people like to treat the guests with bread and salt to show their friendship and respect. They like to receive gifts that are brand name, such as a LEVIS jeans, regardless of the level of the value of gifts. But do not give money to people, because it will be considered as charity and insults.In Japan, people think that gifts represent peoples' true mind. For the Japanese, the ceremony of gift giving is more important than the objects exchanged. While you give them some flowers, the flowers should not be white, as these are associated with death. Also, avoid giving gifts with even numbers of components, such as an even number of flowers in a bouquet. Four is an especially inauspicious number, never give four of anything.In Saudi Arabia, people are very hospital, but you are not expected to bring any gift when invited into a Saudi home. Arab traders generally presente expensive gifts to others, but also would like to receive the same valuable in return. Do not present used items to them, not so as wine and gifts with animal patterns on it. It is considered a violation of their privacy to give the wifes of Arabs gifts.3.How to Make a Good Gift-givingAs we have discussed about the different cultures' attitudes toward gift-giving, I'm going to list the way to make a good gift-giving in different countries around the world.First, we should know about the four elements of gift-giving, thus gifts, means, time and place.To tell it in detail, let's have a look on some countries that may provide us some useful information.In America, business gifts are discouraged by the law, which allows only a $25 tax deduction on gifts. So, it is important for you to choose a good time to present gifts, the time when you arrive or when you leave America is OK. When you visit a home, it is not necessary to take a gift, however ,it is always appreciated. You may take flowers, a plant, or a bottle of wine. Take care, if you wish to give flowers, have them sent ahead so as not to burden your hostess with taking care of them when you arrive. And personal gifts such as perfume or clothing are inappropriate for women.In the UK, gifts are not part of doing business. Rather than giving gifts, it is preferable to invite your hosts out for a meal or a show. But when you are invited to a English home, you may bring flowers, liquor or champagne, and chocolates. Send a brief, handwritten thank-you note promptly afterwards, preferably by messenger rather than by mail.In France, it is not a good idea to give a business gift at your first encounter. For thank-you's, send at least a note, the day after you wereinvited to a dinner. Of cause, you can send flowers or a basket of fruit ifyou like. To be romantic is necessary.In Russia, gifts are more popular than the countries described before. So, you will have more choice to present gifts to your friends in Russia. Gifts like baseball caps, rock or country and western cassettes are welcome, also, camera, watches, and inexpensive jewelry is OK. Thus after you choose a good time, you will make a good impression on your friends with the wonderful gifts.In Japan, gift giving is very common. Business gifts absolutely must be givenat midyear and at year end. They are often given at first business meetings. Usually, Japanese do not open gifts directly once receiving them. If they do, they will be restrained in their appreciation. This does not mean that they do not like what you have given. When choosing gifts, imported goods andelectronic product are fine.In Saudi Arabia, every Saudi who must broker or approve a business deal will traditionally take a percentage. Be careful that you do not run afoul of the . Foreign Corrupt Practices Act. The gifts you are going to give should be the same value as what the hosts will give you, usually,the dearer, the better. Conclusionsparative of Business Gift-giving in the WorldFrom the above cases, we can see that different counties treat the gifts differently. What we need to do, is to know more about the countries' culture that you are interested in. Here, I will make a summary of the same points which almost all the countries have to the view of gifts.Firstly, it is important for us to know about the country's custom. Secondly, when you are invited to your host's home for a dinner, don't forget to bring a small gift, it is considered bad manners with your hand empty. Thirdly, the gifts you buy may not be precious, but at least be in a good packaging.Moreover, pay special attention to the country's taboo, it is very important for you to know about the difference between your own culture and thecountry's culture when you are choosing a good gift.So, that's all about the gift-giving around the world, for more information, you may have a contact with me!Bibliography:2010年秋季学期.International Business Etiquette人民网。
国际商务礼仪英文教程
国际商务礼仪英文教程【篇一：国际商务礼仪作业(英文版)】business gift-giving around the world武汉大学何坚婷abstract: nowadays, gifts are playing as an important role in international business relations. but different countries have different customs of gift-giving. the paper gives some details about how to make a good business gift-giving in many countries around the world.key words: significance, different cultures, comparative of business gift-givingintroduction1.significance of gift-giving in businessfirst of all, in international business dealings, appropriate gift-giving can not only fully show the enterprises culture and academic spirits, but also promote each others friendship.and then, gift-giving can show peoples congratulations, condolences and thanks to others. at the same time, it is also an emotional investment, reducing the emotional distance between people and being conductive to peoples communication.2.different cultures view on giftsbefore we start to talk about how to make a good businessgift-giving, lets give a view upon different counties in the world, knowing that how the people in different cultures treat the gifts. the first one is america!in america, people like the practical and peculiar gifts very much. for example, if you could give them some small gifts with unique styles or ethnic characteristics, such as the faked terracotta warriors and horses, they will be very happy. american people treat the snails and horseshoe as the mascot. when you present some gifts to them, remember not to make the number of gifts singular, and you should be attention tothe packaging.in addition, packaging gifts, do not use black paper, because the black in american eyes was unlucky color. also, gifts should pay attention to the business end of the conversation.in the uk, people dont like the gifts that are very expensive. it will be taken as a bribe if you give them some precious gifts. gifts like premium chocolate, a two bottles of wine , and flowers would be a good choice. do remember that not to present gifts printed with company flag. also, remember not to send the lily, because it means death.in france, people are very romantic, so they usually like the artisticand intellectual gifts very much, such as picturesque, art albums, and small crafts. if you are invited to a french peoples house for a dinner, remember to take a few pieces of fresh flowers without bundling with you, but the chrysanthemums must be excluded, because chrysanthemums are only used at funerals in france. in russia, people like to treat the guests with bread and salt to show their friendship and respect. they like to receive gifts that are brand name, such as a levis jeans, regardless of the level of the value of gifts. but do not give money to people, because it will be considered as charity and insults.in japan, people think that gifts represent peoples true mind. for the japanese, the ceremony of gift giving is more important than the objects exchanged. while you give them some flowers, the flowers should not be white, as these are associated with death. also, avoid giving gifts with even numbers of components, such as an even number of flowers in a bouquet. four is an especially inauspicious number, never give four of anything.in saudi arabia, people are very hospital, but you are not expected to bring any gift when invited into a saudi home. arab traders generally presente expensive gifts to others, but also would like to receive the same valuable in return. do not present used items to them, not so as wine and gifts with animal patterns on it. it isconsidered a violation of their privacy to give the wifes of arabs gifts.3.how to make a good gift-givingas we have discussed about the different cultures attitudes toward gift-giving, im going to list the way to make a good gift-giving in different countries around the world.first, we should know about the four elements of gift-giving, thus gifts, means, time and place.to tell it in detail, lets have a look on some countries that may provide us some useful information.in america, business gifts are discouraged by the law, which allows only a $25 tax deduction on gifts. so, it is important for you to choose a good time to present gifts, the time when you arrive or when you leave america is ok. when you visit a home, it is not necessary to take a gift, however ,it is always appreciated. you may take flowers, a plant, or a bottle of wine. take care, if you wish to give flowers, have them sent ahead so as not to burden your hostess with taking care of them when you arrive. and personal gifts such as perfume or clothing are inappropriate for women.in the uk, gifts are not part of doing business. rather than giving gifts, it is preferable to invite your hosts out for a meal or a show.but when you are invited to a english home, you may bring flowers, liquor or champagne, and chocolates. send a brief, handwritten thank-you note promptly afterwards, preferably by messenger rather than by mail.in france, it is not a good idea to give a business gift at your first encounter. for thank-yous, send at least a note, the day after you were invited to a dinner. of cause, you can send flowers or a basket of fruit if you like. to be romantic is necessary.in russia, gifts are more popular than the countries described before. so, you will have more choice to present gifts to your friends in russia. gifts like baseball caps, rock or country and western cassettes are welcome, also, camera, watches, and inexpensive jewelry is ok. thus after you choose a good time, you will make a good impression on your friends with the wonderful gifts. in japan, gift giving is very common. business gifts absolutely must be given at midyear and at year end. they are often given at first business meetings. usually, japanese do not open gifts directly once receiving them. if they do, they will be restrained in their appreciation. this does not mean that they do not like what you have given. when choosing gifts, imported goods and electronic product are fine.in saudi arabia, every saudi who must broker or approve a【篇二：商务礼仪英语bisiness etiquette】a study on international commercial etiquette and its significance商务礼仪及其意义研究contents(times new roman 小三号加黑加粗)introduction????????????????????.1chapter one abcccccccc?????????????. 71.1 abc???????????????????????. 71.2 abc ???????????????????????.81.3 abc????????????????????.???.9chapter two abcccccccc?????????????112.1abc???????????????????????. 112.2abc ???????????????????????122.3abc???????????????????????.13chapter three?chapter four??conclusion?????????????????????. references?????????????????????内容摘要当今世界，各国之间交流频繁，礼仪之论不再局限在国内，而成了国际交往需要重视的问题。
商务礼仪实用教程(第二版)
要求：清洁 定型 自然 光泽 长短适中
男士： “三不” 女士：前不过眉，过肩宜扎起
做一个有修养、有品位、有风度、有气质，懂得爱己爱人的现代人
妆容
要求：干净整洁，化妆规范 表情亲切，目光柔和 脸部
手部
仪态
站如松
坐如钟
行如风
做一个有修养、有品位、有风度、有气质，懂得爱己爱人的现代人
做一个有修养、有品位、有风度、有气质，懂得爱己爱人的现代人
做一个有修养、有品位、有风度、有气质，懂得爱己爱人的现代人
商务礼仪实用教程
（第二版）
什么是礼仪？
礼仪是人们在社会交往活动中，为了相互 尊重，在仪容、仪表、仪态、仪式、言谈举止 等方面约定俗成的、共同认可的行为规范。
“礼”是内在的，是人们对自己、对他人 尊重、敬意的态度；而“仪”是外在的，是人 们通过一定的动作、形式等表现出来的“礼”。
做一个有修养、有品位、有风度、有气质，懂得爱己爱人的现代人
一个人的礼仪，就是一面照出他肖像的镜子
——— 歌德
做一个有修养、有品位、有风度、有气质，懂得爱己爱人的现代人
世界上最廉价而又能得到最大效益的 一项物质，那就是礼节。
礼仪是现代社会做人做事必备的基本 功，是个人素质能力的综合指数。在西方 社会把礼仪视为人生成功第一课。
做一个有修养、有品位、有风度、有气质，懂得爱己爱人的现代人
5. 排序礼仪
行进中：常规、上下楼梯、出入电梯、出入房门 乘坐轿车：公务用车、社交应酬、接待重要客人 会客时：相对式、并列式、自由式 谈判时：双边、多边 签字仪式：双边、多边 会议的位次：右为大 宴会的位次：（专章介绍）
做一个有修养、有品位、有风度、有气质，懂得爱己爱人的现代人
国际商务礼仪(英文版)(第二版)Chapter5HowtoHostaMeeting
Strive for clarity when you’re using text chat during your meeting.
When discussions are under way it is good business etiquette to allow more senior figures to contribute first.
Never interrupt anyone - even if you disagree strongly. Note what has been said and return to it later with the chair’s permission.
Formal Meetings (I)
Prepare well for the meeting as your contribution may be integral to the proceedings.
Dress well and arrive in good time. Always remember to switch off a mobile phone. If there is an established seating pattern,
–Ten tips (II)
6. Keep in mind that there are “verbal〞 and “visual〞 learners.
7. Record resolution on any items discussed. 8. Meetings are not just for monologues. 9. If you’re running the meeting, it’s good
国际商务礼仪1(双语)
A. immediately pass them your business card B. look at the card and acknowledge it
5. When expressing thanks to a business client who has given you a gift, you should
◊ Analyze the concept of etiquette theoretically and recognize the characteristics of etiquette.
◊ Cultivate the cross-cultural awareness in business communication.
“Whenever two people come together and their behavior affects one another, you have etiquette. Etiquette is not some rigid code of manners; it’s simply how persons’ lives touch one another.”
LOGO
Chapter I
The Importance of Business Etiquette
商务礼仪的重要性
Objectives（学习目标）
ChLaOpGOter 1
After you have studied this chapter, you should be able to:
◊ Realize the necessity of learning business etiquette.
国际商务礼仪
Position and Status：地位与身份
Status is associated with educational level and a person's occupation. Surveys show that medical doctors and college professors have high status in the U.S. 地位与教育水平和个人的职业是联系在一起的。调查显示，医生和大学教授在美国有很高的社会地位。India has a caste system determined at birth. Interaction between castes is limited. 在印度，等级在出生时就已决定了。不同等级之间的交流是很有限的。Gender is related to position and status. Women are considered as equal to men in the U.S. In other cultures (the Middle East), women are not considered equal. 性别与地位和身份有关系。在美国女性被认为和男性一样平等。在其他国家（中东）女性就不平等。
国际商务礼仪作业英文版
B u s i n e s s G i f t-g i v i n g A r o u n d t h e W o r l d武汉大学何坚婷Abstract: Nowadays, gifts are playing as an important role in international business relations. But different countries have different customs of gift-giving. The paper gives some details about how to make a good business gift-giving in many countries around the world.Key words: significance, different cultures, comparative of business gift-givingIntroduction1.Significance of Gift-giving in BusinessFirst of all, in international business dealings, appropriate gift-giving can not only fully show the enterprises culture and academic spirits, but also promote each other's friendship.And then, gift-giving can show people's congratulations, condolences and thanks to others. At the same time, it is also an emotional investment, reducing the emotional distance between people and being conductive to people's communication.2.Different Cultures' View on GiftsBefore we start to talk about how to make a good business gift-giving, let's give a view upon different counties in the world, knowing that how the people in different cultures treat the gifts.The first one is America!In America,people like the practical and peculiar gifts very much. For example, if you could give them some small gifts with unique styles or ethnic characteristics, such as the faked terracotta warriors and horses, they will be very happy. American people treat the snails and horseshoe as the mascot. When you present some gifts to them, remember not to make the number of gifts singular, and you should be attention to the packaging.In addition, packaging gifts, do not use black paper, because the black in American eyes was unlucky color. Also, gifts should pay attention to the business end of the conversation.In the UK, people don't like the gifts that are very expensive. It will be taken as a bribe if you give them some precious gifts. Gifts like premium chocolate, a two bottles of wine , and flowers would be a good choice. Do remember that not to present gifts printed with company flag. Also, remember not to send the lily, because it means death.In France,people are very romantic, so they usually like the artistic and intellectual gifts very much, such as picturesque, art albums, and small crafts. If you are invited to a French people's house for a dinner, remember to take a few pieces of fresh flowers without bundling with you, but the chrysanthemums must be excluded, because chrysanthemums are only used at funerals in France.In Russia,people like to treat the guests with bread and salt to show their friendship and respect. They like to receive gifts that are brand name, such as a LEVIS jeans, regardless of the level of the value of gifts. But do not givemoney to people, because it will be considered as charity and insults.In Japan,people think that gifts represent peoples' true mind. For the Japanese, the ceremony of gift giving is more important than the objects exchanged. While you give them some flowers, the flowers should not be white, as these are associated with death. Also, avoid giving gifts with even numbers of components, such as an even number of flowers in a bouquet. Four is an especially inauspicious number, never give four of anything.In Saudi Arabia, people are very hospital, but you are not expected to bring any gift when invited into a Saudi home. Arab traders generally presente expensive gifts to others, but also would like to receive the same valuable in return. Do not present used items to them, not so as wine and gifts with animal patterns on it. It is considered a violation of their privacy to give the wifes of Arabs gifts.3.How to Make a Good Gift-givingAs we have discussed about the different cultures' attitudes toward gift-giving, I'm going to list the way to make a good gift-giving in different countries around the world.First, we should know about the four elements of gift-giving, thus gifts, means, time and place.To tell it in detail, let's have a look on some countries that may provide us some useful information.In America, business gifts are discouraged by the law, which allows only a $25 tax deduction on gifts. So, it is important for you to choose a good time topresent gifts, the time when you arrive or when you leave America is OK. When you visit a home, it is not necessary to take a gift, however ,it is always appreciated. You may take flowers, a plant, or a bottle of wine. Take care, if you wish to give flowers, have them sent ahead so as not to burden your hostess with taking care of them when you arrive. And personal gifts such as perfume or clothing are inappropriate for women.In the UK, gifts are not part of doing business. Rather than giving gifts, it is preferable to invite your hosts out for a meal or a show. But when you are invited to a English home, you may bring flowers, liquor or champagne, and chocolates. Send a brief, handwritten thank-you note promptly afterwards, preferably by messenger rather than by mail.In France, it is not a good idea to give a business gift at your first encounter. For thank-you's, send at least a note, the day after you were invited to a dinner. Of cause, you can send flowers or a basket of fruit if you like. To be romantic is necessary.In Russia, gifts are more popular than the countries described before. So, you will have more choice to present gifts to your friends in Russia. Gifts like baseball caps, rock or country and western cassettes are welcome, also, camera, watches, and inexpensive jewelry is OK. Thus after you choose a good time, you will make a good impression on your friends with the wonderful gifts.In Japan,gift giving is very common. Business gifts absolutely must be given at midyear and at year end. They are often given at first businessmeetings. Usually, Japanese do not open gifts directly once receiving them. If they do, they will be restrained in their appreciation. This does not mean that they do not like what you have given. When choosing gifts, imported goods and electronic product are fine.In Saudi Arabia, every Saudi who must broker or approve a business deal will traditionally take a percentage. Be careful that you do not run afoul of the U.S. Foreign Corrupt Practices Act. The gifts you are going to give should be the same value as what the hosts will give you, usually,the dearer, the better. Conclusionsparative of Business Gift-giving in the WorldFrom the above cases, we can see that different counties treat the gifts differently. What we need to do, is to know more about the countries' culture that you are interested in. Here, I will make a summary of the same points which almost all the countries have to the view of gifts.Firstly, it is important for us to know about the country's custom. Secondly, when you are invited to your host's home for a dinner, don't forget to bring a small gift, it is considered bad manners with your hand empty. Thirdly, the gifts you buy may not be precious, but at least be in a good packaging.Moreover, pay special attention to the country's taboo, it is very important for you to know about the difference between your own culture and the country's culture when you are choosing a good gift.So, that's all about the gift-giving around the world, for moreinformation, you may have a contact with me! Bibliography:2010年秋季学期.International Business Etiquette 人民网。
国际商务礼仪Chapter Two
genuine assent Unenforceable: one party fails to satisfy a legal
2.1 Introduction
Its Source: common law system case law
✓England: Chitty on Contract奇蒂论合同法 Anson’s Law of Contract安森论合同法
✓America: Restatement of Contracts合同法重述
Mutual promise:
bargaining or transaction /donation agreements or reward agreements are not contracts.
Competent person: legally qualified
Relevant Terms: the person with full/limited/no capacity for civil conduct完全/限制/无民事行为能力 人
written forms
Executed/Executory Contracts 已履行/待履行合同 whether both parties have fully performed their rights or duties. Valid/Void/Voidable/Unenforceable Contracts有效
Chapter Two The Law of Contract
国际商务礼仪(英文版)(第二版)Chapter 6 Telephoning Etiquette
Leave a message
• Think through what you are going to say before you place the call. • State your name first. • State your number right after your name. • Repeat your phone number twice. • State the purpose of your call. • Find some common ground. • Be brief. • Leave a specific request. • Consider leaving your e-mail in addition to your phone number.
The basic rules for teleconferencing
• Don’t interrupt, keep on the subject, and avoid negative comment of others. • Enunciate clearly and smile often. • Everyone must call in on time, as prearranged. • At the end of the conference the leader should summarize the discussion, close the conference, and thank the participants.
Sometimes callers are rude and unreasonable. You may not know why they are rude or unhappy, but you can influence the outcome of the call and perhaps regain the caller’s goodwill. Once a customer was surf the Internet and dealing with his stocks when his Internet was disconnected. He tried for 15 minutes but still failed to reconnect the line. He was so angry that he called the China Telecom customer hotline on 10000 and shouted about the huge loss caused by the Internet problem. If you were the operator of 10000, how would you handle the difficult caller?
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〉Handshakes 〉Names and titles 〉Dining and entertaining 〉Gifts
Social taboos ① The American gesture for “OK” using a circle formed by forefinger
and thumb is offensive in Germany. ② Showing your palm to someone is offensive in Greece. ③ Keeping your hands in your pockets is rude. ④ Back-slapping is out of place in northern Europe. ⑤ Having your hands below the table while dining in France,
Communism in Chile. ④ Putting your hands in your pockets is rude in Mexico.
Case Studies
Tom Slides, an American businessman, is flying to Tokyo for a business meeting.
At the Washington firm, a group of Japanese businessmen who came for a meeting on a Friday found a room full of casually dressed people.
Questions for discussion
Germany, and Austria is rude
Business Etiquette in the Middle East
〉Handshakes 〉Names and business cards 〉Meetings 〉Business attire 〉Dining and entertaining
Business Etiquette in Latin America
〉Handshakes 〉Names and titles 〉Business attire 〉Dining and entertaining 〉Gifts 〉Social taboos
Social taboos ① The sign for “OK” formed by your forefinger and thumb is offensive
Team project
work together with a group of classmates on a country-/region focused project
THANKS
Chapter 12 An Overview of International Business Etiquette
in Different Countries and Regions
Learning objectives
basic business etiquette in the US basic business etiquette in Asia basic business etiquette in Europe basic business etiquette in the Middle East basic business etiquette in Latin America
in Brazil. ② Putting your hands on your hips is a gesture signaling a challenge
in Argentina, and putting your feet on the table is rude. ③ Raising your fist to head level is a gesture associated with
Business etiquette in the US
Business dressing Business hours Punctuality! Greetings and introductions
Business eette in Europe