国家开放大学电大本科《商务英语4》期末试题及答案(试卷号：1391)
2021国家开放大学电大本科《商务英语4》期末试题及答案(试卷号：1391)
2021国家开放大学电大本科《商务英语4》期末试题及答案（试卷号：1391）一,交豚用通（Mtt M分.■小分）1一5 ■:携择正•的91句夷成下而对话.MK8X序号写在害■峨上•L — Pm really M up with Larry!Tin wrry to hear that, a Really?C. Hcy< up?Sure, no problem^ First, go BCC Cnidy and tdl her where you're ffoinic and when«、Can you （ill tnc in?H. Wil! I use the card for everything?G Will the company mmburwc ereryihmg?but ! still have tbc feeling that it f s not safe enough.I couldn9! Agree num. ThatS why I only do ttiwt shoppingsA. Paying otilme i> much uruafe than before& PayttiK online b le*s safer than beforeC. Paytnff online b much tafer than bc/orcWhit is the distance between the new building asd your office?A< It it near to the bat stop.K It ta about IS ktlomctetiuC. h i» very dose.5. — Hettywc r U have ■ buffet party next Setiirday. Will you join ut?— ________ . Suwm. Thank you!A. l*d knrr toK Pm atraUi notC. By no means二.国汇与结构（共计30分，鲁小题2分）G—20隧：阐读下面的句干.从A.B.C三个迭项中这出一个能填入空白处的正砺选项，并将答案序号写在答曝蚯上.6. Please ________ an open return Hight from Barcelona to Frankfurt.A. paper & textU book7. /Mthough he hz 4»ou«ht to find a prnreful ____________ . he m fn< mg more prcfunirr fratn htH bgn-g nvnln.A. Rolution Ft ndutcC nolvr8. You can download and print off ihr _ ___________ onlinceA> from Bt formC. formal9. Lhr executive tram hnvr to hold an ur^rnt rnreting __________ thry ncr the bad niArkct (cedbnck.A> bccaiiav Be beforeC. whether10f The iCMtn mrmbers are ______ nnd hrJptnK ench othrr out<Aa goinx an H. getting ulong(：. srttinK up!!• Current _________ are those debt* th*! rriunt he puid within the year.A. A Met* H. cquitio,C. hnbilitie»12. I'm etill working on n few problrmn.A. iron in IL ironing outC. io iron m13. (rirnd« and colleAgueji grretrd each other with that dfly w/i・ * Bought anything today?MA. ThatB. WhoC. WhatbL When the fest of the room ___________ e motional• stay cool and u* logic to negotinte.A. getB. get*C got15. But Jerryt have you really thought this _____________ ? You would eMcntially be giving up the company that your great-grandfather built.A» through B. ofC. nbout16. Can you tell us why you think this makes good business ______________ c o you?A. deal B- MIWCC. programI7a ______ you have A job. you may be tn the market for ano!her o«e<A. Even ifB. WhenC. Since18. _______ t he ^itumion may bee make jiure thnt you don't le«vr your customer withnn HnnnMwcrtd (juc^iton.A. HoweverB. WheneverC. WhateverID. Did you get thr finAncial record* *hj»pe for y<mr andit next muritlf*A. intoB. toC. from20. II you ntc intendinK _________ juxt one Schrngcn country^ you will need to npply forthe Schengen V I M directly with the ernbAMny or coriAulate of tluit particular country t.A. ta vinitB. vinitingQ viiihed三共40分，每小BU分)21-25 H：08U下列短文，从AJkC三个选项中选出一个正•答案，井将答察序号耳在答・»±. plIMUIgt ITr^m spirit cun mnkr or break a trnm. Tenmmfttes who h»ve tenm spirit «rr better able to work together and achieve trnm x()nk・They nrr /ilso mare ^ntisficd with their team activitie^e lohn Wooden, fi former bn»keTball eoath at UCLA. said> " Team spin! nicnns you arc willing TO sacrifice personal considcraiionN lor ihr welfare of nIL That dr fines a learn plnyer. " There Are rcxiftin ikilh team members tirwlnp that s«rve AS Rood examples o( team spiritsCooperationCoopcrAting is wmply working together <13 teainniates lor ihc good ol the tconi. Cooperntion IB a that team members can Rhcrpen during prnctice< For example* basket hall players must pradice pawing the ball in difirrrnt plays mid sttunlions. Team efficiency is directly related to rhv cooperation of tlx member*. Acting rooperatively a uood way to show team spirit because doing so contributes lu the over<tll MUCCC^ of the ttBm< MotivntiooTeam members must fulfil their duties with thrtr full rHorts. Slaying motivated shows team spirit because it shows that you wont :hr tenjn to do well. This includes being motivated to give your best in practice And in competition. &9 well outside of 1cam Activities. For rxample. A baseball phyer can show team spirit by being tnotiv&ted to prncticr hrs ?wing outside of practice^RespectRespect for your fellow teftrn members iii a musk You enn ^how respect to your teammateji by treating everyone fairly and equally. Teammates al»<) rrspert rach other by allowing everyone to pmicipny Respecting fellow tcammAteA keeps cvrr>*one in A good mood nn<! encour/<|tr* ovrrnll trntti AjiiriL H)r rxnmplr« |>e(ipk enn ^h(iw ten tn spirit ihrnugh rr*pmt by rnrournMinK other tenm tnrmbrfu wh(i minht l»r nfrugMlinK- 2L 1 cAftirnatm who hnvr trurn npiritA. CAfi hrruk a teamIt nrc belter able to work together nnd ochievt tenrn gonh(\ arc Iras Mtislicd with their tenm activities22. AccordinK to the article# tea tn spirit mron，,A. ccHJperation and motivationK mufivation and respectC. coopvr/ition« mutivution nnd resiprct23. (x>u pc ration is a skill thnt ________ •A. can be sharpened during practiceB. in born withC. everyone should hove24. Bctn« motivftted me«ns _________ •A. you should compete with othersB. you should practice nwing outskic of practiceC. you should give your Ijest in uny circum?»tnnces25. Respecting your teamnwitrs ________ -A. can treat everyone hirly and equallyB. ran keep everyonr in A good moodC. can discourage overall tej*m spirit2fi—30 8：iW根堤短文内容拜断绘出的语句是否正桀，正确的的写“F".并将答案目在答n纸上。
电大《商务英语4》试题及答案
电大《商务英语4》试题及答案一、选择填空题（每题 10 分，共 5 题）— Betty, we"ll have a buffet party ne_t Saturday.Will you join us? — _______, Susan.Thank you! 选择一项：A.I"d love to B.I"m afraid not C.By no means 反馈你的回答正确解析：本题考核表达“回复邀请”的交际用语。
第一说话人邀请对方参加聚会，听者表示有兴趣参加，所以答案是 A。
正确答案是：I"d love to — I had a really good weekend at the seaside.—____________.选择一项：A.Oh, that"s very nice of you B.Oh, I"m glad to hear that C.It"s a pleasure 解析：本题考核表达“赞赏”的交际用语。
第一说话人谈到在海边度过愉快的周末，选项 A表示感谢；选项Ｂ表示赞赏，选项 C 表示很乐意，所以答案是 B。
正确答案是：Oh, I"m glad to hear that Trademarks, proprietary service marks and regulations need _____ carefully.选择一项：A.to be observed B.be observed C.being observed 译文：要认真遵守商标权、专属服务标志权和规章制度。
解析：句中 need 表示“需要，应该......”时，是实意动词，后面可以接动词不定式作宾语，但是动词不定式 observe 与主语之间是被动关系，所以答案是 A。
国家开放大学2020年春季学期电大《商务英语4》试题及答案
一、选择填空题（每题10分，共5题）—Betty, we'll have a buffet party next Saturday. Will you join us?—_______ , Susan. Thank you!选择一项：A. I'd love toB. I'm afraid notC. By no means反馈你的回答正确解析：本题考核表达“回复邀请”的交际用语。
第一说话人邀请对方参加聚会，听者表示有兴趣参加，所以答案是A。
正确答案是：I'd love to—I had a really good weekend at the seaside.—____________.选择一项：A. Oh, that's very nice of youB. Oh, I'm glad to hear thatC. It's a pleasure解析：本题考核表达“赞赏”的交际用语。
第一说话人谈到在海边度过愉快的周末，选项A 表示感谢；选项Ｂ表示赞赏，选项C表示很乐意，所以答案是B。
正确答案是：Oh, I'm glad to hear thatTrademarks, proprietary service marks and regulations need _____ carefully.选择一项：A. to be observedB. be observedC. being observed译文：要认真遵守商标权、专属服务标志权和规章制度。
解析：句中need表示“需要，应该……”时，是实意动词，后面可以接动词不定式作宾语，但是动词不定式observe与主语之间是被动关系，所以答案是A。
正确答案是：to be observedWe didn't understand how difficult it was to ____ such a breakfast.选择一项：A. districtB. distributeC. distract译文：我们不明白配销这样一份早餐有多么困难。
2022年7月1391国开电大本科《商务英语4》期末考试试题及答案
2022年7月1391国开电大本科《商务英语4》期末考试试题及答案一、交际用语（共计10分,每小题2分）1・5题：根据对话内容选择恰当的选项。
1.—T'd like to have some soft drink.A.You are welcome.B.Here you are.C.No,you can't.［答案］B2—How is the weather in autumn?A.I like sunny days.B.It is always sunny.C.I hate it.［答案］B3.—___________________—Yes,I think so.A.W ill you fly business class?B.When do you plan to leave?C.Where shall1make hotel reservation?［答案］A4.—I had a really good weekend at the seaside.A.O h,that's very nice of youB.OhJ'm glad to hear thatC.It's a pleasure［答案］B5—Hello,Sir.—I'd like to order a pizza.A.W hat do you do?B.How are you?C.W hat can I help?［答案］C二、词汇与结构供计30分,每小题2分）6.20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。
6.She heard a terrible noise,brought her heart into her mouth.A.whichB.whatC.who［答案］A7.He made a promise that I passed the examination he would buy me a gift.A.whetherB.i fC.e ven if［答案］B8.1have to make clear that it works well.A.whatB.itC.one［答案］B9.The instruction describes completely the and its safety basis.A.f acultyB.familyC.facility［答案］C10.1really the effort you have made for the project.A.thankB.a m gratefulC.a ppreciate偌案］C11Although he has sought to find a peaceful,he is facing more pressure from his business rivals.A.solvingB.solveC.solution偌案］Ci2The bottom half shows this money came from.A.whereB.whatC.why［答案1Ai3.For a limited company,this will include the money by issuing shares,and is known as the share capital.A.raiseB.raisedC.raising［答案］B14.1'm still working on ironing a few problems.A.inB.a tC.o ut［答案］C15.Many of the banks and travel services in the western countries provide convenience for the travelers by issuing traveller's.A.c hecksB.cashC.c redit cards［答案］A16.It will_______about eight percent more than initially projected.A.spendB.payC.c ost［答案］C17.1couldn't agree more.That's I only do street shopping.A.whetherB.b ecauseC.w hy［答案］C18.Please an open return flight from Barcelona to Frankfurt.A.paperB.textC.b ookI答案1C19，The long-term assets are known as assets.A.fixedB.current［答案］A20.E ven though he's out of college and still a bit green,he is a great co-worker.A.fleshB.f reshC.flash［答案］B三、阅读理解（共计40分,每小题2分）21.25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。
国开大学商务英语4答案
国开大学商务英语4答案商务英语是一门对于商业领域中英语运用的课程，它旨在培养学生在国际商务通信中熟练运用英语和掌握商务英语写作技巧。
下面将为大家提供国开大学商务英语4的答案，希望能对学习者们的学习有所帮助。
英译汉1.Have you ever signed a contract?你曾经签过合同吗？2.What do you think is the implication of this trade pronouncement?你认为这项贸易公告有什么含义吗？3.Are you familiar with the terms of trade?你熟悉贸易条款吗？4.The company will extend its production facilities.公司将扩大其生产设施。
5.The gross margin is the difference between sales and production costs.毛利是销售额与生产成本之间的差额。
6.Our company is engaged in the import and export business.我们公司从事进出口业务。
7.We are willing to establish a long-term relationship with your company.我们愿与贵公司建立长期的合作关系。
8.What is the price on CIF terms?CIF价格是多少？9.We are interested in negotiating a contract with you.我们有意与您洽谈合同。
10.The demand for this product is increasing.对这个产品的需求正在增加。
汉译英1.这是我们首次与该公司进行业务往来。
This is our first business transaction with this company.2.请您确认我们的订单。
电大1391《商务英语4》国家开放大学历届试题2019年1月(含答案)
一、交际用语（共计 10 分，每小题 2 分）
1 —5 题：选择正确的语句完成下面对话，井将答案序号写在答题纸上。
1.
—Hey Kyle,
—
guess what! The boss is sending me to Europe for a marketing seminar
next month. You've been itching to go on a business trip for months.
10.
behalf of Vancouver C&S Int'l Trade Corp. , I am pleased to invite you
and your colleagues to visit us.
A. For
C. In
B. On
Hale Waihona Puke 11. While the other people
them. A. interacted C. interviewed
Passage 1
CD
Identify the country or countries you will be travelling to. It is particularly important
to know which countries you are travelling to because it determines where and how you are going to send your application.
A. It's something we should give serious consideration to. B. It will still be a privately held company. C. It will become a privately held company.
商务英语4(1391)13659-大学考试试题(含答案)
assets.
A. fixed
B. current
C. net
12. Large organizations will find 一-一一一_ impossible to manage all these data if manual
accounting were used.
A. what
B. that
二、仔细读懂题目的说明，并按题目要求答题。答案一定要写在答 题纸的指定位置上，写在试卷上的答案无效。
三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。 四、考试时间为 60 分钟。
1404
-、交际用语{共计 10 分，每小题 2 分} 1-5 题:选择正确的语旬完成下面对话，并将答案序号写在答题纸上。
their team activities.
A. to
B. with
C. at
20. To attract investors , the government has 一一一一一一 its tax and labor laws.
A. adapted
B. applied
C. adjusted
三、阅读理解(共 40 分，每小题 4 分}
Stocks represent shares of ownership in a company. Investors who buy stock can trade their
shares or keep them as long as the company is in business.
A corporation is recognized as an entity-its own legal bei吨， separate from its owners.
国家开放大学电大《商务英语4》试题及答案一
uanli 一、选择填空题（每题 10 分，共 5 题）—Okay, what is the decision?—As you know, we have been a privately held, family-owned company for over 120 years, .选择一项：A.and I think it definitely has a bright futureB.but it may be time to consider some major changesC.but the company faces tough competition解析：本题考核“提出建议”的交际用语。
第一说话人询问对方做出怎样的决定，回答者答语的前半句话表明公司的状况，答语的后半句话给出的应是具体的决定，即回答者的建议，只有选项 B 是针对第一说话人的问题进行回答，“但是可能是该考虑一些重大变化的时候了”，所以答案是 B。
正确答案是：but it may be time to consider some major changes—But then we'll have to accept a Board of Directors chosen by our stockholders. Wouldn't that limit us in many ways?—Certainly. But if you consider the massive capital investment that we'll receive, you'll understand that this could take our company —————— .选择一项：A.from being a big firm to being one of the medium-tier playersB.from being a medium-tier firm to being one of the big playersC.from being a medium-tier firm to being one of the small players解析：本题考核“说服某人”的交际用语。
国家开放大学《商务英语》期末考试复习题及参考答案
国家开发大学商务英语4形考答案第一单元一、选择填空题（每题10分，共5题）—__________________?— Sure, no problem. First, go see Cindy and tell her where you're going and when.选择一项：C. Can you fill me in—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.—__________________You've been itching to go on a business trip for months.选择一项：A. I am sorry to hear that.B. Great! You must be happy.C. So what?If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.选择一项：A. to visitB. visitingC. visitedCan you fill me ____________ ? I need some detailed information.选择一项：A. inB. upC. out题目5题干Traveller's checks are generally ____________ small face value.选择一项：A. atB. onC. of— How would you like to go?—__________________.选择一项：A. I'll get in touch with the railroadB. I'd like to fly to Frankfurt for a stay of two daysC. I expect to depart for Frankfurt on Sunday, September 1st—__________________?— Yes, business class.选择一项：A. Will you fly business classB. When do you plan to leaveC. Where shall I make hotel reservationPlease ____________ an open return flight from Barcelona to Frankfurt.选择一项：A. paperB. textC. bookTravellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.选择一项：A. buyB. buyingC. to buyWe used to ____________ cash advances.选择一项：A. hadB. havingC. have标记题目题干____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.选择一项：A. ForB. OnC. InYou can download and print off the ____________ online.选择一项：A. fromB. formC. formalMany of the banks and travel services in the western countries provideconvenience for the travellers by issuing traveller's ____________.选择一项：A. checksB. cashC. credit cards完形填空：选择正确答案，补全文章（每题10分）。
最新国开电大本科《商务英语4》期末试题及答案(卷号1391)
最新国开电大本科《商务英语4》期末试题及答案（卷号1391)一、交际用语（共计10分，每小题2分）1-5题：根据对话内容选择恰当的选项。
1.—-Yes, I think so.A.Will you fly business class?B.When do you plan to leave?C.Where shall I make hotel reservation?2.-What is the distance between the new building and your office?A.It is near to the bus stop.B.It is about 15 kilometers.C.It is very close.3. —I had a really good weekend at the seaside.A.Oh, that's very nice of you.B.Oh, I'm glad to hear that.C.It's a pleasure.4.一Thanks for inviting me, John, but I've already made other plans.Maybe another time.A.I hope you enjoy it.B.That's good.C.Oh! I'm sorry to hear that.5.-I'm really fed up with Larry!A.I'm sorry to hear that.B.Really?C.Hey, what's up?二、词汇与结构（共计30分，每小题2分）6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。
6.friends and colleagues greeted each other with that day was "Bought anything today?"。
【2019年7月1391国开电大本科《商务英语4》期末考试试题及答案】
【2019年7月1391国开电大本科《商务英语4》期末考试试题及答案】2019年7月1391国开电大本科《商务英语4》期末考试试题及答案一、交际用语(共计10分，每小题2分) 1-5题：根据对话内容选择恰当的选项，并将答案序号写在答题纸上。
1.―We＇ve done very well so far but if we want to see serious growth，_________. ―Yeah...maybe.But I have my doubts A.it might be time to stick to original business model B.it might be time not to change company model C.it might be time to ditch our old business model and go public [答案]C2.―Thanks for inviting me，John，but I＇ve already made other plans. ―__________Maybe another time. A.I hope you enjoy it.B.That＇s good.C.Oh!I＇m sorry to hear that. [答案]C 3.―Have you ever tried shopping online? ―No，never.__________，especially for clothes and shoes. A.I prefer to actually see and touch what I＇m buying before I pay for it B.I prefer not to actually see and touch what I＇m buying before I pay for it C.I would rather surf online and I pay for it immediately [答案]A 4.―Aunt Cindy，do you shop online often? ―___________________ A.No，I don＇t think so. B.That＇s a good idea. C.Yes.It＇s very convenient and the price is often lower than in store. [答案]C 5.―Betty，we＇ll have a buffet party next Saturday.Will you join us? ―_________，Susan.Thank you! A.I＇d love to B.I＇m afraid not C.By no means [答案]A 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上 6.That＇s something you can improve by talking to human_________. A.courses B.resources C.sources [答案]B 7.Then your_________will be sold by auction.A.stiffB.staffC.stuff [答案]C 8.At the same time，the negotiator keeps things secret_________would limit his/her ability to negotiate. A.who B.what C.that [答案]C 9.Travelers，when_________the checks，have to sign the checks in the presence of the bank or service clerks. A.buy B.buying C.to buy [答案]B 10.They wanted to_________a discussion on economics.A.initiativeB.initiateC.initial [答案]B 11.Better understanding of teamwork can make you a more effective employee and give you an extra_________in your corporate office. A.edge B.badge C.age [答案]A 12.It＇s said that some measures have been taken_________this problem. A.dealing with B.to deal with C.dealt with [答案]B 13.His ideas are linked to the theory_________marketsare efficient，which means market actors taking all available information to create the correct price for things at any given time.A.whichB.whoC.that [答案]C 14.If people_________we＇re very valuable they won＇t buy our stock. A.do think B.think C.don＇t think [答案]C 15.Even though he＇s_________out of college and still a bit green，he is a great co-worker. A.flesh B.fresh C.flash [答案]B 16.Looking your customers in the eye shows that we are listening to them and hearing_________. A.why are they saying B.how are they saying C.what they are saying [答案]C 17.Some stores even offer_________lanes for customers with 10 items or less to checkout quickly. A.express B.expire C.exact [答案]A 18.Sometimes I surf online shops to check some related information，and then goto a physical store to do the_________shopping. A.virtual B.simulated C.actual [答案]C 19.While the other people_________and discussed the problem together，Ted ignored them. A.interacted B.intensive C.interviewed [答案]A 20.We can＇t manage that_________you pay for the installation. A.if B.until C.unless [答案]C 三、阅读理解(共计40分，每小题2分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。
[最新]1391国开电大本科《商务英语4》历年期末考试(第三大题阅读判断题)题库
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[最新]国开电大本科《商务英语4》历年期末考试(第三大题阅读判断题)题库2021年1月试题及答案三、阅读理解(共计40分，每小题2分)26-30题：阅读下面的句子，根据文章内容进行判断，正确的写“T”，错误的写“F”。
Passage 2A challenge in working in customer service is to ensure that you have focused your attention on the right key areas， measured by the right Key Performance Indicator(KPI) .One of the most important aspects of a customer service KPI is what is often referred to as the“Feel Good Factor”.Basically the goal is not only to help the customer have a good experience， but to offer an experience that exceeds expectations.Several key points are listed as follows：Know what products/service you are offering from back to front.In other words， bean information expert.It is okay to say“I don't know”， but it should always be followed up by “but let me find out”or possibly“but this person will be able to assist you”.Whatever the situation maybe，make sure that you don't leave your customer with an unanswered question.Most of the communication that you relay to others is done through body language.If you have negative body language when you communicate with others， it shows that you don't care.Two of the most important aspects of positive body language are smiling and eye contact.Make sure to look your customers in the eye.It shows that we are listening to them and hearing what they are saying.And of course smiling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them.Always look for ways to go above and beyond the expectations of your customers.In doing so， it helps them to know that you care and it will leave them with the“Feel Good Factor”that you are searching for.26.The goal of customer service is to give customers an experience that meets their expectations.[答案]F27.Leave your customer with an unanswered question is unacceptable.[答案]T28.Both positive body language and negative body language are necessary in customer service. [答案]F29.Eye contact is one of the most important aspects of positive body language.[答案]T30.“Going the extra mile to help them”in the last paragraph means“going along way to help them”.[答案]F2020年7月试题及答案三、阅读理解(共计40分，每小题2分)26-30题：阅读下面的句子，根据文章内容进行判断，正确的写“T”，错误的写“F”并将答案写在答题纸上。
国家开放大学电大本科《商务英语4》期末试题及答案(试卷号：1391)
国家开放大学电大本科《商务英语4》期末试题及答案〔试卷号：1391〕一、交际用语〔共计 10 分，每题 2 分〕1 一 5 题：选择正确的语句完成下面对话，井将答案序号写在答题纸上。
1.- I'm really fed up with Larry !A. I'm sorry to hear that.B. Really?C. Hey, what' s up?2. - Hello, is that Sail Moving pany?A. Yes, this is Jack speaking. Thanks for calling. What can we do for you?B. Yes, I'm Jack. Thanks for calling. What can we do for you?C. Yes, speaking. What can I do for you?3. - Are there any disadvantages to shopping online?But I think this problem will be solved soon.A. It makes life easy.B. It takes some time for the stuff you buy online to arrive.C. The stuff you buy online arrives quickly.4. — Could you be so kind as to turn down that rock "n" roll? I' m preparing fortomorrow's meeting report.A. It's none of you business.B. No, I don't think so.C. Sure. Sorry to disturb you.A. Oh, that's very nice of you.B. Oh, I'm glad to hear that.C. It's a pleasure.二、词汇与构造〔共计3 0 分，每题2 分〕6 一 2 0 题：阅读下面的句子，从 A 、 B 、 C 三个选项中选出一个能填入空白处的正确选项，井将答案序号写在答题纸上。
国开(原中央电大)《商务英语4》期末复习资料 试卷号：1391
国开（原中央电大）《商务英语4》期末复习资料试卷号：1391阅读理解：1.Schengen Visa Application StepsIdentify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application.● If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.● If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination.● If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online.Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:● A valid national passport● Evidence showing the purpose of your trip (e.g. hotel reservations)● Proof of medical insurance● A round-trip travel ticket● Proof of fundsCheck the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.1. This passage is mainly about 回答CA. what is a Schengen visaB. who can apply for a Schengen visaC. how to apply for a Schengen visa2. If you are intending to visit two or more Schengen countries, you will need to send your application AA. to the embassy or consulate of the country that shall be your main destinationB. directly with the embassy or consulate of that particular countryC. to the embassy or consulate of the first Schengen country on your travel itinerary3. You can download and print off the form 回答 BA. via your phoneB. on the InternetC. by your friends4. You are required to show the following documents EXCEPT 回答 CA. a round-trip travel ticketB. a valid national passportC. a birth certificate5. The processing time is 回答A per embassy.A. differentB. the sameC. similar2.Traveller’s CheckMany of the banks and travel services in western provide a convenience for travellers by issuing traveller's checks. Travellers, when buying the checks, have to sign the checks in the presence of the bank or service clerks. During the trip, travellers can cash the checks from the agencies of the bank or the travel service whenever they need after their counter-signatures are recognized. A lot of travellers like to buy these checks as they don't have to take along much cash and worry about counterfeit signatures. The agencies will get back the money they have paid by sending the checks to the issuing offices.Traveller's checks are generally of small face value, such as ten or twenty dollars, or five or ten pounds, for miscellaneous payments. There is no time limit for their circulation period. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller's checks because they not only receive a service charge from the check buyers, but they also don't need to pay any interest no matter how long the checks remain in circulation before clearing. This is why banks and travel services are willing to provide this convenience.It is convenient for the travellers to travel around the world as many banks and travel services issue travellers' checks. 回答√2. There are no signatures of travellers who have bought the checks.回答×3. Quite a few travellers like to buy the checks. 回答√4. Travellers do not worry about the circulation period of the checks as there is no time limit for it.回答对5. Banks and travel services are reluctant to provide travellers'checks.回答×3.How to Schedule Your Visa AppointmentPayment can be made with a UnionPay debit card or in cash. You can 回答payB directly through the website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay回答debit cardC or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip 回答based A on the type ofappointment for which you have registered; the deposit slip will indicate how much you must pay. You must print this bank回答deposit slip C , log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the 回答appointment site A , and enter the bank receipt confirmation number into the requested field.4.The Feel Good Factor in Customer ServiceA challenge in working in customer service is to ensure that you have focused your attention on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer service KPI is what is often referred to as the “Feel Good Factor”. Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key points are listed as follows:Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say “I don’t know”, but it should always be followed up by “but let me find out” or possibly “but this person will be able to assist you”. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the “Feel Good Factor” that you are searching for.1. The goal of customer service is to give customers an experience that meets their expectations.回答×2. Leave your customer with an unanswered question is unacceptable.回答√3. Both positive body language and negative body language are necessary in customer service.回答×4. Eye contact is one of the most important aspects of positive body language.回答√5. The underlined “going the extra mile to help them” in the last paragraph means “going a long way to help them”.回答×5.Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being回答 D offered.Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create 回答 E loyalty and a returning customer, which is what we all must strive for.Excellent customer service is 回答 A vital to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a 回答C priority. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not 回答B optional; it's a requirement for businesses to survive.6.Another example is reading non-verbal communication. 回答 B Being able toread the non-verbal communication of another person can be a great asset in the communication process. By being aware 回答 A of different signs and expressions 回答B that a person gives verbally and non-verbally, a negotiator can adjust his/her approach and the negotiation can go smoothly. If 回答C possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. Being familiar with another person helps you to 回答A sense the differences between verbal and non-verbal communication within the negotiation atmosphere.7.Emotions play an important part in the negotiation process, although it is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can cause conflicts and negotiations to break down, but may be instrumental in attaining concessions. On the other hand, positive emotions often facilitate reaching an agreement and help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries.1. Emotions play an important role during the negotiation, although their effect is being studied just 回答 CA. at the beginning of negotiation practiceB. during the negotiation processC. not long before2. Negative emotions may 回答 A make concessions.A. be helpful toB. be harmful toC. be nothing to3. During negotiations, the decision as to whether or not to settle depends in part on emotional factors.回答 BA. totallyB. to some extendC. completely not4. Attaining concessions can be done 回答 CA. only by negative emotionsB. only by positive emotionsC. by both negative and positive emotions5. In different cultures, negotiators should use 回答B strategies to show positive and negative emotions.A. the sameB. differentC. no8.The Golden Rules of NegotiatingThe art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow:1. Always Start the Negotiations.You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.2. Always Negotiate in Writing.The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to create a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made.3. Always Stay Cool.The negotiation table can be loaded with agendas, egos and emotions. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and useless emotions. Crying, getting angry and blowing off steam may make you feel good, but such behavior will not benefit you while negotiating. When the rest of the room gets emotional, stay cool and use logic to negotiate and close.1. If you let the other party start negotiations, you will be completely grasp the control, often without even realizing it.回答×2. So, never let both parties control the negotiations.回答×3. Negotiating first and then having to create a document doesn’t need necessary time to a transaction.回答√4. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes wild or helpless during the negotiation.回答√5. When the rest of the room gets out of control, stay cool and use logic to negotiate and close.回答×9.1. The franchisee can get more money than a direct employee because he or she has a vital interest in the business. 回答AA．因为特许经营者在公司中有切身利益，他/她能够比直属雇员赚更多的钱。
2020011391商务英语4-国家开放大学2019年秋季学期期末统一考试试题及答案
C. to iron at
13.
friends and colleagues greeted each other with that day was "Bought
anything today?"
A. That
B. Who
C. What 1142
14. When the rest of the room
11. Current
are those debts that must be paid within the year.
A. assets
B. equities
C. liabilities
12. I'm still working on
a few problems.
A. iron in
B. ironing out
A. Even if
B. When
C. Since
18.
the situation may be, make sure that you don't leave your customer with
an unanswered question.
A. However
B. Whenever
C. Whatever
试卷代号： 1391
国家开放大学 2019 年秋季学期期末统一考试 商务英语 4 试题
2020 年 1 月
注意事项 一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏 内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带
出考场。监考人收完考卷和答题纸后才可离开考场。 二、仔细读懂题目的说明，并按题目要求答题。答案一定要写在答
A. It is near to the bus stop. B. It is about 15 kilometers. C. It is very close. 5. - Betty, we'11 have a buffet party next Saturday. Will you join us?
国家开放大学学位英语辅导国开学习网(商务英语4)试题及参考答案
商务英语4一、选择填空，从A、B、C三个选项中选出一个能填入空白处的最佳选项。
Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.A. buyB. buyingC. to buy译文：旅客在购买旅行支票时，必须当着银行职员或旅行社职员的面在支票上签字。
解析：动词-ing形式作时间状语，相当于when travellers buy the checks，所以答案是B。
正确答案是：buyingWe used to ____________ cash advances.A. hadB. havingC. have译文：我们以前是预支现金。
解析：used to do…意思是“过去常常做某事”，表示过去经常做或一直做而现在不做，它只用于过去时态，所以正确答案应该是C。
正确答案是：haveThe processing time ____________ per embassy.A. variousB. varietyC. varies译文：处理时间各个使馆有所差异。
解析：various是形容词，意为“各种各样的”；variety是名词，意为“多样化”；vary是动词，意为“变化”。
根据题意，此处需要动词，因为时态为一般现在时第三人称单数，所以答案是C。
正确答案是：variesIf things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down译文：如果事情出了问题，跟你说话的人会想了解其中的原因。
解析：get up意为“起床”，go wrong意为“出错”，turn down意为“关小，调低；拒绝”，所以答案是B。