速卖通纠纷退款要老外给好评的英文回复模板
速卖通服务回复模板 (2)
下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your order Please trace it by on always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no. Please trace it by on always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no. we have send it from our Russian warehouse.Please trace it by on always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods? Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing. Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the order? We knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。
如何回复速卖通站内信及买家留言,速卖通通用回复模版
如何回复速卖通站内信及买家留言，通用回复模版是否有过未付款订单不知如何是好的情况？或者客户投诉质量问题而自己不知如何应对的情况？汇坚电商为您精心准备了很全面的询盘的回复模板，您可以找到各种情况下对海外买家的回复办法~如果遇到无法发送的情况请检查下是不是里面有中文输入法下输入的字符！！未付款订单Dear buyer,We have got your order. But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!Best Regards译文：我们已收到你的订单，但订单似乎未付款。
如果在价格和尺寸上有什么能帮助的，请随时与我联系。
当付款完成，我将立即备货并发货。
谢谢！提示：请根据您产品自身特点对描述内容进行修改。
已付款订单Dear $buyer,Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。
速卖通邮件回复模板
已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。
以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中，通知买家去参看物流情况时，可参考：The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
速卖通卖家无耻的四套模板引导买家留好评
速卖通卖家无耻的四套模板引导买家留好评尊敬的速卖通卖家：不要再为自己的英语不好而苦恼，不是再纠结自己的店铺信誉没有升高！这里给您一些模版信，您可以在交易过程中主动引导买家确认收货及留好评。
1、模版一：刚发货后，提醒买家注意收货及收货后留好评A.如果使用的挂号运输方式，如EMS或者DHL等Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 7 and 10 days. Ifyouritem does not arrive within 10 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakes a moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller NameB.如果使用的是挂号大小包Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 14 and 39 days.If youritem does not arrive within 39 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakesa moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant to usand our business. Wewould like to invite you to leave positivefeedback on ourproducts and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name3、模板三：已经确认收货后，提醒买家及时留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant tous and our business. Wewould like to invite you to leave positivefeedback onour products and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name4、模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positivefeedback!Your satisfaction is hugely importantto us,and keeps us motivated to try harderfor our customers!You can check out more greatproducts from ourstore:We hope we’ll see you again on ourstore soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you leftnegative or neutralfeedback relating toyour recent purchase experience from ourstore.Please contact us at any time so wecan findout why you were unhappy andresolve your problems. We hope then youcan reviseyour feedback into a positivefeedback for us!Yours sincerely,Seller Name.如果以上为您推荐的几点您都做到了，那么恭喜您，您的店铺信誉和好评率马上就会提升咯！下载之前，这些资料也许你有兴趣：。
Aliexpress速卖通中差评最终模板
回复速卖通中差评的最终模板1 物流太慢2 没收到货3 色差4 质量不好，做工问题（有胶水，小挂件歪了之类的）5 不知道怎么使用6 短装7发错货8 尺寸不对9 跟想象中不一样，不满意10物流中产生的问题(破损，生锈等等）11 没收到但已开纠纷退款12 对货物很满意1物流太慢We are so sorry it took so many days, but we sent it to you very soon after you paid. Generally, most buyers get their items in time. But unluckily, it needs many days for customs clearance, and the post office was very busy days before, so it arrived later. However, we will not let any client suffer loss, please leave a message to me, and we will send a small gift to you as compensation. Have a good day~2 没收到货Dear, we are so sorry that you have not received the package, as the post office was too busy days before. We just checked that it already arrived in your country. Please contact the post office to confirm. If you still not receive the package in 15 days, we will resend you another. Wish you have a good day~ Dear, we are so sorry that you have not received the package, as the post office was too busy days before. We just checked that it already arrived in your country. could you contact the post office to have a confirm? Hope you couldtell us whatever you got or not, so that we can solve the problem for you, sorry for the inconvenience again,3 色差Dear, we are so sorry for the color difference, but due to the angle light and the different display screens, the color of the actual object and the picture may be slightly different, hope you can understand. Dear, if you have any doubt or problem, please do not hesitate to contact us, we will try our best to help you, wish you have a good day~4做工问题,残次品（有胶水，小挂件歪了之类的）Dear, I am so sorry that you got a defective product, and we will pay more attention to it. Customer's satisfaction is what we keep chasing for, and we always offer top quality products and customer service, all our customers love our product. We have already punished the employee who made the mistake. Thank you for your feedback, and we will contact our warehouse to avoid this situation next time. Now we will resend a good one to you if you agree. Wish you have a good day~4.1 质量问题Hi, dear, we are so sorry to see you leave negative/neutral star for us. Customer's satisfaction is what we keep chasing for, we always offer top quality products and customer service, many customers like our product. Thank you for your feedback, we will offer better product and customer service. If you have any problem or doubt, please don't hesitate to contact us,wish youhave a good day~5 不知道怎么使用Hi, dear, we are so sorry you do not know how to use this product. We will send you the video to show you how to use it. If you still can't understand, please don't hesitate to contact us, we will show you how to use it step by step. Customer's satisfaction is what we keep chasing for, wish you have a good day~6 短装Hi, dear, we are so sorry to see that, but we checked the package carefully before shipping out, it my lost during the long transit. Please do not worry, we will not let you suffer any loss. We will resend you the missing items with a gift as compensation. Also we can offer you a good discount for your next order. Wish you have a good day~7 发错货Dear friends, we are so sorry to bring you any inconvenience, and we have checked with warehouse. Because there are so many orders everyday, maybe they put wrong product in your parcel. We have already punished the employee who made the mistake. Could you please give us a chance and we won't let this mistake happen again. For this problem, In order not to let you have any loss , we can resend a new one to you. Hope you can forgive us, Thanks and have a nice day~8 尺寸不对Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. We have already indicated the size of the product in the picture. Please check it again. Dear, if you need a big one or a small one, please contact us before purchasing. We will give you the best size for what you want. Wish you have a good day~ Thanks9 跟想象中的不一样,不满意Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. Customer's satisfaction is what we keep chasing for. We are striving to improve ourselves in terms, service, quality, sourcing, etc. From now on, we will mention this and do better next time. Thank you for your feedback. Hope we can make business next time. Wish you have a good day~10 物流中产生的问题（破损，生锈等等）Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. We checked the package carefully before shipping out. It may caused by long time transit. Don’t worry, dear, please contact us immediately when you see this message, we will give you a satisfied solution. We apologized to bring you any inconvenience, wish you have a good day11 没收到但已开纠纷退款Hi, dear, we are so sorry to bring you any inconvenience. The parcel may have a little delay. But we are responsible seller, customer's satisfaction is what wekeep chasing for. In order to make you satisfied, we have already refunded your money. Dear, We apologize again for any inconvenience, wish you have a good day~12 对货物很满意Dear buyer,Thank you for your order. If you like our items and service, could you please leave full 5 stars for us ? Your encouragement will keep us moving forward.We sincerely hope that we will have more chances to serve youBest Regards!。
速卖通邮件回复技巧
速卖通邮件回复技巧邮件回复模板催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of th e X color left. Since they are very popular, the product has a high risk of selling out soon. Plea se place your order as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is re asonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)断货(out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like themas well. You can click on the following link to c heck them out.http://www.aliexpress…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
如何回复速卖通站内信及买家留言,速卖通通用回复模版
如何回复速卖通站内信及买家留言,速卖通通用回复模版We are glad to inform you that your order has been XXX is XXXXXXXXXXXXXXXX。
You can track your package on the website of the shipping company。
If you have any ns or concerns。
please don't hesitate to contact us。
We will do our best to help you。
Thanks for your business!XXXmyname译文：我们很高兴地通知您，您的订单已经发货，货运单号为XXXXXXXXXXXXXXXX。
您可以在物流公司的网站上跟踪包裹。
如果您有任何问题或疑虑，请随时联系我们。
我们将尽力帮您解决。
感谢您的业务！提示：请填上您的货运单号和物流公司的名称。
客户投诉质量问题Dear $buyer。
We are sorry to hear that you are not satisfied with the quality of the product。
Could you please provide us with some pictures or videos to show the problem。
We will XXX make you satisfied。
If the product is indeed defective。
XXX and will do our best to resolve the issue。
Thanks for your n.XXXmyname译文：很抱歉听到您对产品质量不满意。
您能否提供一些照片或视频来展示问题？我们将调查问题并找到解决方案，以使您满意。
如果产品确实存在缺陷，我们将根据您的选择提供更换或退款。
速卖通阿里巴巴亚马逊客户英文回复模板
Looking forward to hearing from you soon. Best regards, walker
若是质量 问题,不 影响使用 Thanks for your picutres . We are sorry that this is our issue, In order to showing my apologie s, could we give you a good discount or send you a gift when you order next time? or could you give us a better suggesti on?
In order to showing my apologie s, could we give you a good discount or send you a gift when you order next time? or could you give us a better suggesti on? walker
买家投诉 有问题， 首先需要 买家提供 证据 Dear friend We are sorry to hear that. Could you please kindly take some pictures for our evaluati on? We will double check after receivin g the pictures for you. If it is really our quality issue, the refund or new replacem ent will be availabl e for you.
We have another solution to help you solve the issue easier, if you can help us absorb the cost of $$$, we can send you a new one directly without the return that you don't need pay for the highly returnin Best regards ！ walker
速卖通邮件回复模板
已经发货hi my dear friendThe goodsyou need had been sent to you. It's on the way now.Please pay attent ion to the delive ry and sign as soon as possib le. If you have any questi ons, please feel free to contac t me.regard s在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。
以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thankyou for your visiti ng to my store, you can find the produc ts you need from my store. If thereare not what you need, you can tell us, and we can help you to find the source, please feel free to buy anythi ng! Thanks again.2、鼓励买家提高定单金额和定单数量,提醒买家尽快确认定单时可参考:Thankyou for your patron age, if you confir m the orderas soon as possib le, I will send some gifts. A good news: Recent ly thereare a lot of activi tiesin our store. If the valueof goodsyou buy countto a certai n amount, we will give you a satisf ied discou nt.3、交易进行中，通知买家去参看物流情况时，可参考：The goodsyou need had been sent to you. It's on the way now.Please pay attent ion to the delive ry and sign as soon as possib le. If you have any questi ons, please feel free to contac t me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thankyou for your purcha se, I have prepar ed you some gifts, whichwill be sent to you alongwith the goods.Sincer ely hope you like it. I'll give you a discou nt, if you like to purcha se anothe r produc ts.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
对投诉的回复范文英文
对投诉的回复范文英文Hi there,。
I'm sorry to hear about your concerns. We take every feedback seriously and appreciate your time to reach out to us. Let me see if I can address your issues.First off, I understand your frustration with the delay in delivery. It's never our intention to inconvenience our customers, and I'm truly sorry for any inconvenience caused. Our team is working hard to ensure such issues don't happen again.Regarding the quality issue you mentioned, I'd like to assure you that we have strict quality control measures. However, if a product didn't meet your expectations, we'dbe happy to replace it or offer a refund. Please let us know how we can help.I also want to thank you for pointing out the customerservice issue. We're always striving to improve our service, and your feedback is crucial. We'll ensure that our team undergoes further training to provide a better experience.Lastly, we value your loyalty and hope to regain your trust. Please don't hesitate to contact us if you have any other questions or concerns. We're here to serve you, and your happiness is our priority.Thank you again for your feedback. We'll work hard to ensure a better experience for you next time.。
物流投诉回复范文英文
物流投诉回复范文英文Dear customer,We apologize for any inconvenience or dissatisfaction you may have experienced with our logistics services. We take customer feedback very seriously and are committed to addressing your concerns in a timely and effective manner.First and foremost, we would like to express our sincere apologies for any inconvenience caused. We understand the importance of reliable and efficient logistics services, and we regret that we fell short of your expectations on this occasion.In order to address your specific concerns, we would appreciate if you could provide us with more details regarding the nature of the issue. This could include the specific shipment or delivery that was affected, any relevant tracking or order numbers, and a detailed description of the problems encountered.Once we have received this information, we will immediately investigate the matter and take the necessary steps to rectify the situation. Our goal is to ensure thatyou receive the high-quality service that you rightfully expect from us, and we will do everything in our power to make things right.In the meantime, please be assured that we are taking proactive measures to prevent similar issues from occurring in the future. We value your feedback as it helps us to identify areas for improvement and to enhance the overall customer experience.Once again, we sincerely apologize for any inconvenience caused and we thank you for bringing this matter to our attention. We are fully committed to resolving this issueto your satisfaction and look forward to regaining yourtrust in our services.Thank you for your understanding and cooperation.亲爱的顾客，对于您在物流服务中可能遇到的任何不便或不满，我们深表歉意。
速卖通感谢信模板
速卖通感谢信模板（文章一）：速卖通服务回复模板下单已付款Dear friend, Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours. Thank you in advance. Have a nice day~ Best Wishes~ 已发货的Dear friend, Thank you for your support. We had sent out your order Please trace it by on It always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯客户Dear friend, Thank you for your support. We had sent out your order no. Please trace it by on It always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolvethe problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯仓Dear friend, Thank you for your support. We had sent out your order no. we have send it from our Russian warehouse. Please trace it by on 缺货取消Hi, Would you please choose the first or second cause not by out of stockto cancel the order? Please check here: ://help.aliexpress/topquestions/cancel_order. We really need your great help. After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days. Nice day^ Hi dear I;m sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by out of stockto cancel the order? Please check here: ://help.aliexpress/topquestions/cancel_order. We really need your great help. After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days. Nice day^ Dear friend, Thank you for your reply. Would you please choose the other cause to cancel the order? We knew it is our fault. But please offer us the big favor. We will offer you some discount in your new order. Hope you can forgive us and change the cause. Please check here: ://help.aliexpress/topquestions/cancel_order. Nice day^ Dear friends, Thank you for your order. But it seems that the order had not still pay it. If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after, We will deal with the order and shipment public as soon as possible. Thank you! Best Regards（2）、客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X, 我们感谢你从我们这里购买。
回复客人投诉的英文邮件范文
回复客人投诉的英文邮件范文Dear [Customer],Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced, and we appreciate the opportunity to address this matter.We deeply regret that your recent experience with our company did not meet your expectations. We strive to provide top-notch service to all of our customers, and it appears that we have fallen short in your case. Please be assured that we take your feedback seriously and will take immediate action to rectify the situation.We have carefully reviewed your complaint and have identified areas where we can improve. Our team is currently working on implementing necessary changes to prevent similar issues from occurring in the future. We value your patronage and want to regain your trust in our brand.As a token of our apology, we would like to offer you [compensation or discount] on your next purchase with us. We hope this gesture will demonstrate our commitment to your satisfaction and provide an opportunity for us to make amends.If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to let us know. We value your input and strive to continuously improve our services based on customer feedback.Once again, we apologize for any inconvenience caused and thank you for your understanding. We look forward to serving you better in the future.Best regards,[Your Name][Your Position][Company Name]。
回复短装索赔英语范文
回复短装索赔英语范文We accept the claim , but can you tell me how much youwant us to compeate you for the loss?我方同意理赔，贵方能否告诉我们，你们想要我们赔偿多少损失？We will give your request for claims immediate attention。
我方会立刻处理贵方提出的索赔要求。
We will get this matter resolved as soon as possible andhope to compeate you for yo ur loss to your satisfaction。
我方将尽快解决该问题，并赔偿贵公司的损失，让你方满意。
We' d like to express our sincere apologies for the poor quality of the products.对货物的质量问题，我方向贵方表示诚挚的歉意。
We regret to hear that the goods you received are not of the quality expected。
我方很遗憾地获悉，贵方收到的货物质量与你们的期望不符。
We are very 'sorry for the trouble cause by this delay.这批货物的迟运给你们带来的麻烦，我方深感抱歉。
We agree to accept all your claim。
我方同意接受贵方的所有索赔。
I' Il go to your company tomorrow in peon to talk aboutthe claim.明天我会亲自去贵公司洽谈赔偿一事。
We regret the loss you have suffered and agree tocompeate you $800. 我们对你们所受的损失深感抱歉，同意向你们赔偿800美元。
回复投诉英语模板作文
回复投诉英语模板作文英文回答：Dear [Customer Name],。
Thank you for your email dated [Date] regarding your recent purchase of [Product Name]. We are sorry to hearthat you are not satisfied with the product and we appreciate you taking the time to share your concerns with us.We understand that you are disappointed with the [Product Name] due to [Reasons]. We want to assure you that we take all customer feedback seriously and we are committed to providing our customers with the best possible products and services.We have investigated your concerns and have found that [Resolution]. We have taken steps to address the issue and we believe that you will be satisfied with the resolution.In order to further assist you, we would like to offer you a [Compensation]. We hope that this will help to compensate you for any inconvenience you may have experienced.We value your business and we appreciate your patience and understanding in this matter. We are confident that we can resolve this issue to your satisfaction and we look forward to continuing to serve your needs in the future.Sincerely,。
(英语版)亚马逊售中售后邮件模板
英语版各类售后邮件模板场景一、因节假日导致的物流延误，买家来信询问Dear {$BuyerName},Thank you for purchasing and prompt payment.However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch. Thanks.Sincerely yours,{$ShopName} After-sales Customer Services场景二、因自然灾害导致的物流延误，买家来信询问Dear {$BuyerName},We’re sorry to inform of you that your item may be delayed for the {自然灾害}.Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.Thanks.Sincerely yours,{$ShopName} After-sales Customer Services场景三、因海关安检力度加强导致物流延误，买家来信询问Dear {$BuyerName},We’re sorry to inform of you that your item may be delayed for the stricter customs inspection.We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.Thanks.Sincerely yours,{$ShopName} After-sales Customer Services场景四、约定到货期限已过但对方并未收到货，买家来信表达愤怒Dear {$BuyerName},We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to endure. Your item had been shipped on {送达时间} ,it got delayed by the {这边尽量写上不可抗力的原因}. So the shipment usually takes {预计时长} business days.Could you please wait for another two weeks? If the package still not arrive in due, please contact us and we will do our best to solve it and offer you a satisfactory service.Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it’s really kind of you to return the payment when you get the item.Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.Looking forward to your reply.Sincerely yours,{$ShopName} After-sales Customer Services场景五、物流显示已妥投，但买家来信表示未收到货Dear {$BuyerName},We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.You could check on the website:{具体查询网站}.And could you kindly ask your neighbour or your family if anyone picked your package?So we can provide the tracking number {物流跟踪号} to you and suggest you to check with the clerk in your local post with the number.Please let us know if you have any questions or concerns.Keep in touch. Sincerely yours,{$ShopName} After-sales Customer Services场景六、买家想取消订单，但卖家已发货Dear {$BuyerName},Sorry to hear that you would like to cancel the order {$OrderId}.We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift.Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.Have a nice day!Sincerely yours,{$ShopName} After-sales Customer Services场景七、买家收到货但因商品尺寸不合适想退货退款，卖家与之进一步沟通Dear {$BuyerName},We really appreciate your great support on us.But sorry for the inconvenience that the {商品名称} did not fit you. Will it be possible to give others as a gift? Or how about we make you a {具体金额} refund as a way to make up for this?If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.Looking forward to your reply!Sincerely yours,{$ShopName} After-sales Customer Services场景八、买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等，卖家与之进一步沟通Dear {$BuyerName},We are so sorry about that. This is your order:{商品名称} &{$OrderId}. Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don’t worry.Please let us know if you have any questions or concerns. We just wantyou to know that your satisfaction is always our top priority.Best regards!Sincerely yours,{$ShopName} After-sales Customer Services场景九、接上一情景，买家发来图片后卖家根据责任情况引导退部分或全额款Dear {$BuyerName},We’re so sorry for the unsatisfied purchase. We’re willing to solve the problem.As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具体金额} refund to you as our sincere apology, is that ok for you?Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.Looking forward to hear you soon.Once again, we send our sincere apology.Have a nice day!Sincerely yours,{$ShopName} After-sales Customer Services场景十、接场景八，买家坚持称商品有问题但又不想或不能提供照片Dear {$BuyerName},We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.So, could you kindly send us the picture again to help us avoid the samesituation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.Hope to receive your picture soon .Have a nice day!Sincerely yours,{$ShopName} After-sales Customer Services场景十一、买家无理由退货退款，卖家同意后并告知操作注意事项Dear {$BuyerName},Thank you for contacting us.Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名称} is used or damaged visually.Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.We appreciate your cooperation.Best regards.Sincerely yours,{$ShopName} After-sales Customer Services场景十二、客户询问物流跟踪号或者询问是否已发货，卖家的回复Dear {$BuyerName},Thank you for asking.Your order {$OrderId} are shipped on {已经发货的具体时间}.You item is on the way to your shipping address, here is the tracking#********. You could track it on {具体查询网站}.Item was shipped from China. Normally, you will receive this item within {你的listing页面标注的配送时长} business days.We have checked your estimated date is{物流派送时间}.Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.Best regardsSincerely yours,{$ShopName} After-sales Customer Services备注：因为每个卖家销售的产品不同，大家可以根据自己的产品情况适当完善邮件内容。
电子商务英文邮件回信模板
电子商务英文邮件回信模板买前信： (3)1, 问是不是纯银的 (3)答：是纯银，然后额外交易 (4)2, 问是不是 authentic / genuine Pandora (4)答：不是真正的Pandora，但是能适合所有Pandora的charm 和 bracelet，真正的Pandora比我们的不知要贵多少倍 (4) 3，买家问珠子的孔的直径： (5)答：4.5mm,对Pandora手链特别适合 (5)4，买家问是不是free shipping (6)答：所有的都是free shipping，也可以走EMS, 但是买家要自己出钱 (6)5, 买家问一般多少天能收到 (6)答：小包的话7-15个工作日，EMS或者DHL 的话3-5天 (6)6，买家问货物是从哪里发出的 (7)答：从香港发货 (7)7，买家问是否有925标志 (8)答：所有的珠子上都有925和ALE的标志,额外交易 (8)8，买家问是否有Pandora的标志 (8)答：所有的手链上面都有Pandora标志 (8)9, 买家问珠子上面是否有screw (9)答：除了琉璃珠子外，所有的珠子都有 (9)10, 买家问手链是否纯银 (9)答：是纯银，促成额外交易，告知买家我们的尺寸和材质 (9)买后信： (10)1，关于 invoice (10)（1）买家问能不能combine invoice (10)(2) 买家完成所有交易，让combine invoice (10)(3) 卖家bid成功了，但还想买 (11)(4) 用不同货币bid，无法combine invoice (11)(5) 发invoice时用的 (11)解释信 (12)1，解释赠品是怎么产生的（买3赠1） (12)A: 单个赠品 (珠子) (13)B:多个赠品（珠子） (13)2，解释EP (13)3,解释 item title (14)答：没有实在意义，额外交易（珠子） (14)催货信 (14)1, 15天之内第一封催货信 (14)2, Delay时间较长的（第二封）催货信一周后再收不到再联系我们 (15)3, 以经理身份耐心解释，安抚 (16)4,催货后同意等等，我们回复让其告知进展： (17)答：感谢买家的understanding，告知买家，如果收不到也不要采取任何措施。