新员工入职培训手册英文版
新人入职培训英文
New Employee Onboarding Training Program IntroductionThe purpose of the new employee onboarding training program is to ensure a smooth transition for new hires into the company. This program aims to provide them with the necessary knowledge, skills, and tools to become productive members of the organization. The onboarding process will help them understand the company culture, values, and expectations, enabling them to align their work with the company’s goals. This document outlines the key components of the onboarding program.Day 1: Company OrientationThe first day of the onboarding program is dedicated to introducing new employees to the company and its operations. The key components of the company orientation include:1.Welcome Address: The CEO or a senior executive delivers a welcomeaddress, emphasizing the company’s mission, vision, and values. This sets the context for new hires and helps them understand the bigger picture.2.Introductions: New employees are introduced to their team members,managers, and other key personnel. This fosters a sense of belonging andencourages collaboration from the start.3.Office Tour: A guided office tour familiarizes new hires with theirwork environment, facilities, and various departments. This helps them toquickly settle in and feel comfortable in their new surroundings.4.HR Documentation: The HR team explains and assists new employeesin completing necessary paperwork, such as tax forms, employment contracts, and company policies. This ensures compliance with legal requirements and sets the groundwork for a successful employment relationship.Week 1: Onboarding and TrainingDuring the first week, new employees engage in onboarding and training activities to equip them with the essential knowledge and skills for their roles. The key components include:1.Introduction to Company Processes: New hires are introduced toessential company processes, such as project management, communicationchannels, and reporting systems. They learn how to navigate these processes effectively, improving efficiency and streamlining their work.2.Role-specific Training: Employees receive role-specific training fromsubject matter experts and senior team members. This training focuses onareas such as technical skills, software tools, and best practices. This enables new hires to quickly become competent in their roles.3.Mentorship and Buddy Program: Each new employee is paired with amentor or buddy who guides and supports them during their initial period. The mentor or buddy helps clarify doubts, provides advice, and serves as a point of contact for any issues or concerns.pany Policies and Culture: New hires are educated aboutcompany policies, ethics, and culture. They receive information on expectedbehavior, dress code, and work hours. This helps them align their attitudes and actions with the co mpany’s values.Month 1: Integration and DevelopmentThroughout the first month, new employees focus on integrating into the company, building relationships, and further developing their skills. The key components of this stage include:1.Project Assignments: New hires start working on small projects orassignments under the guidance of their supervisors. This real-world exposure allows them to apply their training and gain practical experience.2.Performance Feedback: Regular feedback sessions are conducted toprovide new hires with constructive feedback on their work. This feedbackenables them to identify areas for improvement and make adjustmentsaccordingly.3.Skill Development Workshops: The company conducts workshops andtraining sessions aimed at developing specific skills. These workshops maycover areas such as communication, time management, or leadership skills,depending on the employee’s needs and career goals.working Opportunities: New employees are encouraged toparticipate in social events, team-building activities, and networking sessions with colleagues from different departments. This helps them buildrelationships, expand their professional network, and gain a betterunderstanding of the company’s cross-functional dynamics.ConclusionThe new employee onboarding training program provides a comprehensive framework to set up new hires for success. By facilitating a smooth transition and equipping employees with the tools they need to excel in their roles, the program helps them become valuable assets to the organization. It ultimately contributes to apositive work environment, fosters employee engagement, and sets the foundation for long-term growth and success.。
新员工入职培训教材英文版
Overview of Core Frameworks
Local Training Module For First-year Associates Associate Handbook
FOREWORD AND OBJECTIVE
This Organization Practice(OP) document provides an overview for use in local training sessions for first-year associates. It is part of a “series on functional areas.” The objective of the series is to introduce McKinsey practitioners to the basics in each of our functional areas of expertise. All the documents in the series are comprehensive in nature and describe the current tools and frameworks in that functional area At the end of this document, you can find a section describing a selection of the core documents and handbooks that can give you further details on some of the frameworks descried here. All of these documents are now on PDNet; and hard copies of them can be requested from PDNet Express, which will deliver them in 24 hours The contents of this document have been adapted for local training sessions through “Switching Tracks” — OP’s first-year module videotape, which communicates the basic concepts in a concise and visual way using an actual client — The Scandinavian Railroad Company. It is 40 minutes long and should be presented in 3 short segments. Between these segments, the faculty member runs the attached exercises, adds any commentary he/she considers necessary to clarify the concepts, and provides personal experience on selected topics. A copy of the videotape and moderator’s guide with exercises can be requested from the Firm
新员工培训必备手册(英文版)
•This document focuses on one vertex of this triangular relationship. It would be wrong, however, to believe that you can achieve the impact we seek by focusing on one vertex. We need to consider all three in every study.
新员工入职培训内容英文
新员工入职培训内容英文竭诚为您提供优质文档/双击可除新员工入职培训内容英文篇一：新员工入职清单(中英文对照)新员工入职清单Thegoalistoplanandpreparefortheemployee’sarrivalsothatt heemployeedoesnotarrivetochaos,butto anorganizedpreparedworkplace.Thischecklistisdesigne dtoassistwiththedepartment’sorientationprocess.onboardingisalong-termprocessth atbeginsbeforeanemployee’sstartdateandcontinuesforatleastsi xmonths.Thischeck listisorganizedbyresponsibledepartmenttoinitiateeac htaskatdifferenttimeline.Italsohelpshiringmanagersp repareforthearrivalofnewemployees.onceanemployeestarts,he/shecanworktogetherwiththehiringmanagerandano nboarding.我们的目标是为新员工的到来做规划和准备，避免混乱，维持有序的工作环境。
此清单有助于部门进行上岗引导程序。
入职是一个长期的过程，从新员工到来开始并持续至少六个月。
这份清单由相关部门在不同的时间点负责实施每一项任务。
同时也有助于用人经理为新员工的到来做准备。
员工到来后，他/她会与用人部门经理一起工作，进行入职流程。
A.humAnResouRces人力资源1.printoutnewemployeeonboardingchecklist,reviewandc ustomize打印新员工入职清单，审核并定制/doc/8a13436956.html,pletetworefere ncechecksandcollectdocuments （asperpre-employmentchecklist）fromnewemployeebeforemakinganofficialoffer确定了候选人,出offer之前,依据检查清单,需完成至少两家公司以上背景调查,3.sendofferconfirmationacceptanceemailtoIT,hR,hirin gmanager,Adminandstartdate给IT，hR，用人经理，行政，发送入职通知邮件，注明入职日期4.callthenewemployeetowelcomehimorherafewdaysbeforethestartdate.Remindhim/hertobringcompletedpaperworkandidentificationonthefirstd ay.Ifaforeigner,sendtheworkpermitapplicationchecklistw ithallthenecessaryformsandprocedurestocomplete.在入职日期之前致电新员工欢迎他/她的加入。
企业新员工培训手册英文版
McKinsey’s mission is to have lasting and substantial impact on our clients.
To succeed, we need to work all three of the critical elements: choose the best strategy, develop world-class operations, align the organization.
新员工入职培训内容英文
竭诚为您提供优质文档/双击可除新员工入职培训内容英文篇一：新员工入职清单(中英文对照)新员工入职清单Thegoalistoplanandpreparefortheemployee’sarrivalsothattheemployeedoesnotarrivetochaos,butto anorganizedpreparedworkplace.Thischecklistisdesigne dtoassistwiththedepartment’sorientationprocess.onboardingisalong-termprocessth atbeginsbeforeanemployee’sstartdateandcontinuesforatleastsixmonths.Thischeck listisorganizedbyresponsibledepartmenttoinitiateeac htaskatdifferenttimeline.Italsohelpshiringmanagersp repareforthearrivalofnewemployees.onceanemployeesta rts,he/shecanworktogetherwiththehiringmanagerandano nboarding.我们的目标是为新员工的到来做规划和准备，避免混乱，维持有序的工作环境。
此清单有助于部门进行上岗引导程序。
入职是一个长期的过程，从新员工到来开始并持续至少六个月。
这份清单由相关部门在不同的时间点负责实施每一项任务。
同时也有助于用人经理为新员工的到来做准备。
员工到来后，他/她会与用人部门经理一起工作，进行入职流程。
A.humAnResouRces人力资源1.printoutnewemployeeonboardingchecklist,reviewandc ustomize打印新员工入职清单，审核并定制pletetworeferencechecksandcollectdocuments （asperpre-employmentchecklist）fromnewemployeebeforemakinganofficialoffer确定了候选人,出offer之前,依据检查清单,需完成至少两家公司以上背景调查,3.sendofferconfirmationacceptanceemailtoIT,hR,hirin gmanager,Adminandstartdate给IT，hR，用人经理，行政，发送入职通知邮件，注明入职日期4.callthenewemployeetowelcomehimorherafewdaysbefore thestartdate.Remindhim/hertobringcompletedpaperworkandidentificationonthefirstd ay.Ifaforeigner,sendtheworkpermitapplicationchecklistw ithallthenecessaryformsandprocedurestocomplete.在入职日期之前致电新员工欢迎他/她的加入。
新员工入职培训手册英文版
FRONT DESKDear team member,Firstly, a very warm welcome to the Crowne Plaza Shenzhen as part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated.真诚欢迎您加入深圳威尼斯皇冠假日酒店，成为酒店前厅部的成员。
你们积极的工作态度，创造性的思维及细致周到的服务，将是我们取得成功的关键因素。
我们激励员工通过不断的学习和培训，来丰富专业知识，改善服务技巧，提高劳动生产力，最终取得整体前厅部的成功。
I wish you a pleasant and fruitful working experience at Front Office Department.祝愿您在这个团队里工作愉快，并获得宝贵的工作经历。
Yours truly,此致TABLE OF CONTENTSPart 1ØWelcome Letter From Director of Rooms Page 02ØDepartmental Organization Chart Page 04 Part 2Ø Job description Page05Part 3Ø Standard Operating Procedures●Register F I T Page 09●Check Out Guest Page 12●Group Check In Page 15●Group Check Out Page 17●PCR Enrollment Page 18●Make a Reservation Page 20●Group Information Check Page 23●Free Room Upgrade Page 25●House Use and Complimentary Room Page 26●Room Change Page 27●Extra Bed Page 29●Late Check Out Page 30●Extension Page 32●Cancellation Page 34●Incognito Call, Screen Call and Do Not Disturb Page 36●Sleep Out Page 38●Authorization Of Entry To Guest Room Page 39●Advance Deposit Page 41●Handling Of Foreign Currency and CompanyCheck as Deposit. Page 45●Account Information For Credit Card Page 46●Account Information For Direct Billing Page 47●Account Information Travel Voucher Page 48●Cash Paid Out, Cash Advance and Rebate Page 50●Cash Float Hand Over and Control Page 53●Drop Safe Page 54●Contingency Report Page 55●Computer System Down Procedure Page 56Part 4Ø Acknowledgement letter by employee Page 57FRONT OFFICE ORGANIZATION CHARTFOM 前厅部经理1Asst.FOM 前厅部副经理1Asst. Manager CPC Manager Reception Manager大堂副理行政楼层经理接待经理Mr. Oliver Zhao Mr. Lee Kwan TaeMs. Annie CaiMr. Steven Wang 11Ms. Betty Zhao Mr. Johnson Zhu4FD Senior SupervisorSenior Supervisor Senior Supervisor 高级接待主管礼宾部高级主管车队高级主管111GRO Supervisor BC Supervisor GSC Supervisor Concierge Supervisor客户关系主管商务中心主管客户服务中心主管礼宾部主管1111Senior GRO FD Asst. Supervisor BC Asst. Supervisor GSC Asst. Supervisor Asst. Supervisor 高级客户关系主任接待副主管商务中心副主管客户服务中心副主管礼宾部副主管22132GRO FD Agent BC Clerk GSC Clerk Bellman & Door girl Driver 客户关系主任接待员商务中心文员客户服务中心文员行李生&门童司机101221015101Guest Service Center Manager客户服务中心经理Ms. Sandra Huang1Mr. David YangChief Concierge礼宾司JOB DESCRIPTIONJOB TITLE: Front Desk AgentAREA/DEPARTMENT: Rooms Division / Front OfficeREPORTS TO: Front Desk Supervisor / Reception Manager POSITIONS SUPERVISED: NilJOB SCOPE: Under the general direction of the ReceptionManager or his / her delegate and within thelimits of established InterContinental HotelsGroup brand and local policies andprocedures, responsible for all activitiesrelevant to the Front Desk such as thereception, check in / out, rooming of all Hotelguests, foreign exchange, responsible foraccounting and collection of all revenuesand monies, assists them with inquiries.Promotes the desired work culture aroundthe five core values of Trust, Integrity,Respect, One Team and Service of theInterContinental Hotels Group and the brandethos.TESTIMONIAL: I have read and received a copy of the description and fully understand that violation of any of the stated responsibilities and duties is grounded for disciplinary action.Signature: ……………………………………………………………………………………………Date: ………………….SUBJECT : REGISTER FITWhen the guest approach FD counter, the following checking in procedure should be processed.当客人来到前台时，根据以下程序登记入住。
新员工培训手册(内有全部某咨询公司的工具和方法介绍)英文
3 OUT OF 4 STRATEGIES THAT FAIL DO SO BECAUSE OF THE ORGANIZATION’S INABILITY TO EXECUTE
Percent
McKinsey recommendations flawed
Other 8
17
100%=340 responses
McKinsey’s mission is to have lasting and substantial impact on our clients.
To succeed, we need to work all three of the critical elements: choose the best strategy, develop world-class operations, align the organization.
CRITICAL ELEMENTS FOR IMPACT
Successful strategy
Efficient operations
Effective organization
We only achieve impact when the organizations we serve are successful in implementing the strategies and operational methods we propose.
新员工入职培训内容英文
竭诚为您提供优质文档/双击可除新员工入职培训内容英文篇一：新员工入职清单(中英文对照)新员工入职清单Thegoalistoplanandpreparefortheemployee’sarrivalsothattheemployeedoesnotarrivetochaos,butto anorganizedpreparedworkplace.Thischecklistisdesigne dtoassistwiththedepartment’sorientationprocess.onboardingisalong-termprocessth atbeginsbeforeanemployee’sstartdateandcontinuesforatleastsixmonths.Thischeck listisorganizedbyresponsibledepartmenttoinitiateeac htaskatdifferenttimeline.Italsohelpshiringmanagersp repareforthearrivalofnewemployees.onceanemployeesta rts,he/shecanworktogetherwiththehiringmanagerandano nboarding.我们的目标是为新员工的到来做规划和准备，避免混乱，维持有序的工作环境。
此清单有助于部门进行上岗引导程序。
入职是一个长期的过程，从新员工到来开始并持续至少六个月。
这份清单由相关部门在不同的时间点负责实施每一项任务。
同时也有助于用人经理为新员工的到来做准备。
员工到来后，他/她会与用人部门经理一起工作，进行入职流程。
A.humAnResouRces人力资源1.printoutnewemployeeonboardingchecklist,reviewandc ustomize打印新员工入职清单，审核并定制pletetworeferencechecksandcollectdocuments （asperpre-employmentchecklist）fromnewemployeebeforemakinganofficialoffer确定了候选人,出offer之前,依据检查清单,需完成至少两家公司以上背景调查,3.sendofferconfirmationacceptanceemailtoIT,hR,hirin gmanager,Adminandstartdate给IT，hR，用人经理，行政，发送入职通知邮件，注明入职日期4.callthenewemployeetowelcomehimorherafewdaysbefore thestartdate.Remindhim/hertobringcompletedpaperworkandidentificationonthefirstd ay.Ifaforeigner,sendtheworkpermitapplicationchecklistw ithallthenecessaryformsandprocedurestocomplete.在入职日期之前致电新员工欢迎他/她的加入。
入职培训 英语
入职培训英语New Employee Orientation Training Program: An OverviewAs a new employee, you will participate in our comprehensive orientation program. This program is designed to introduce you to our organization, culture, values, policies, procedures, and expectations of you as a valued member of our team. The orientation program is an opportunity for you to meet your colleagues, team leaders, and managers, and learn about your role and responsibilities.The orientation program is divided into several parts:1. Company Introduction: This section provides an overview of our organization, its mission, vision, and values. Here, you will learn about our products or services, market position, and business strategy.2. Policies and Procedures: In this segment, you will be introduced to our company policies, including HR policies, such as attendance, leave, and performance management, and IT security policies, such as data protection and confidentiality.3. Benefits and Compensation: You will learn about our employee benefits and compensation packages, including health insurance, retirement, and vacation policies.4. Workplace Health and Safety: This section covers workplace health, safety, and security procedures, including emergency protocols.5. Ethics and Compliance: This segment introduces you to our company's ethical standards and compliance policies.6. Role-Specific Training: In this segment, you will receive training specific to your role and responsibilities, including job duties, performance expectations, and goals.We look forward to welcoming you to our organization and helping you make a successful transition into your new role.。
新人培训计划英文版
新人培训计划英文版1. IntroductionWelcome to our company! We are excited to have you join our team and look forward to working with you. As a new employee, it is important for you to undergo a comprehensive training program to familiarize yourself with the company, its culture, policies, and procedures. This training program is designed to equip you with the knowledge and skills necessary to succeed in your role and contribute to the success of the company.2. Objectives- To familiarize new employees with the company's mission, vision, and values- To provide an overview of the company's history, organizational structure, and key personnel- To educate new employees on company policies, procedures, and code of conduct- To provide role-specific training to ensure that new employees can perform their job effectively and efficiently- To create a positive onboarding experience for new employees and facilitate their integration into the company3. Training PlanThe training program will consist of the following components:3.1. Orientation- Welcome and introduction to the company- Overview of the company's mission, vision, and values- History, organizational structure, and key personnel- Company culture and work environment- Introduction to the company's policies, procedures, and code of conduct- Tour of the workplace and facilities3.2. Role-specific Training- Job description and responsibilities- Training on relevant software, tools, and systems- Hands-on training and job shadowing with experienced colleagues- Performance expectations and key performance indicators for the role- Feedback and coaching3.3. Compliance and Safety Training- Health and safety procedures- Compliance with applicable laws and regulations- Security protocols- Confidentiality and data protection3.4. Soft Skills Training- Communication skills- Time management and organization- Customer service skills- Conflict resolution and problem-solving4. Training MethodsThe training program will utilize a combination of training methods to ensure that new employees have a comprehensive understanding of the company and their role. The methods will include:- Classroom training- Hands-on learning- Job shadowing- E-learning modules- Mentoring and coaching- Role-playing and simulations- Group discussions and case studies5. Training ScheduleThe training program will be conducted over a period of [insert duration, e.g., two weeks]. The schedule will be as follows:- Day 1-2: Orientation- Day 3-5: Role-specific training- Day 6-7: Compliance and safety training- Day 8-10: Soft skills training- Day 11-12: Review and assessment- Day 13-14: Feedback and follow-up6. Evaluation and FeedbackThroughout the training program, new employees will have the opportunity to provide feedback and evaluate the effectiveness of the training. This will help us to continuously improve and refine the training program. Upon completion of the training, new employees will also undergo an assessment to ensure that they have acquired the necessary knowledge and skills.7. ConclusionWe are committed to providing new employees with an engaging and informative training program that will set them up for success in their role. We believe that investing in the training and development of our employees is essential for the growth and success of our company. We look forward to welcoming you and supporting you on your journey with us. Good luck!。
某咨询新员工培训手册英文版本
New employees need to understand the company's code of conduct, including dress code requirements, working hours,their behavior complies with company standards.
Time tracking
Give the nature of consulting work, it's essential to prioritize tasks based on cost and importance New employees should be trained to manage their workload effectively and avoid prediction
Confidentiality Agreement
Business training
03
Consulting Project Process
Introduce the entire process of a consulting project, including project initiation, requirement analysis, scheme design, implementation and execution, project closure, and other stages, as well as the specific work content and requirements for each stage.
入职培训介绍英文
入职培训介绍英文Title: Introduction to Onboarding Training ProgramDear New Employees,Welcome aboard! We are delighted to have you join our vibrant team. Our organization places great emphasis on ensuring that each new member embarks on their journey with us fully equipped and confident. This is why we have designed a comprehensive Onboarding Training Program tailored specifically for you.Purpose of the Onboarding Training:The primary objective of this training is to familiarize you with our company's culture, values, policies, procedures, and expectations. It is designed to equip you with the essential knowledge, skills, and tools required to excel in your role and contribute effectively to our collective goals. You will gain insights into your specific job responsibilities, learn about the structure of our organization, and understand how your position fits into the bigger picture.Key Components of the Onboarding Training:1. Company Overview: You'll get an in-depth look at our history, mission, vision, and core values.2. Departmental Orientation: Detailed introduction to your department, its functions, and how it interacts with other departments within the company.3. Job-Specific Training: Hands-on sessions to acquaint you with your daily tasks, software systems, protocols, and best practices.4. Policy and Procedures: Review of our HR policies, health and safety guidelines, and ethical standards.5. Team Building Activities: Opportunities to network and bond with your colleagues, fostering a sense of belonging and collaboration.6. Mentorship Program: Each new employee will be paired with a seasoned mentor to guide them through the initial period and offer ongoing support.7. Performance Expectations: Clear communication of performance metrics, goals, and evaluation criteria.8. Q&A Sessions: Open forums for addressing questions and concerns, ensuring that you feel comfortable and supported in your new environment.Duration and Schedule:Our onboarding program spans over several weeks and includes a mix of virtual and in-person sessions, group workshops, and one-on-one meetings. A detailed schedule will be provided to you soon.Commitment to Success:We are committed to your success here and believe that a robust onboarding process is pivotal to achieving that. Please approach this training with enthusiasm and openness to learning. We encourage active participation and feedback to continuously improve our onboarding experience.Once again, welcome to the team. We look forward to seeing you grow and thrive in your new role!Best Regards,[Your Name][Your Position][Your Contact Information]Note: This is a general template and should be customized according to your company's actual onboarding practices and policies.。
员工入职培训 英文
Employee Onboarding TrainingIntroductionEmployee onboarding is a crucial process for any organization. It refers to the formal training and orientation provided to new employees when they join an organization. Effective onboarding programs help new employees assimilate into the company culture, gain necessary knowledge and skills, and become productive members of the team.Importance of Employee OnboardingEmployee onboarding plays a significant role in the success of both the new employee and the organization. Here are some reasons why it is essential:1.Reduced Turnover: A well-structured onboarding program can helpreduce employee turnover. Studies have shown that new employees who gothrough a comprehensive onboarding process are more likely to stay with the organization for a longer period.2.Productivity: Effective onboarding ensures that employees areequipped with the necessary knowledge and skills to perform their job roles efficiently. It helps them become productive more quickly, contributing to the overall success of the organization.3.Engagement and Job Satisfaction: Onboarding programs that focuson company values, culture, and vision help new employees align themselves with the organization’s goals. This, in turn, increases employee engagement and job satisfaction.4.Faster Time to Proficiency: By providing new employees with theright tools, resources, and training, organizations can speed up the time it takes for them to become proficient in their roles. This reduces the learning curveand allows employees to start making meaningful contributions sooner.5.Positive Company Image: A well-executed onboarding processcreates a positive impression of the organization. When new employees have a smooth transition into the company, they are more likely to speak positively about their experience, both internally and externally, enhancing the company’s reputation.Components of Employee Onboarding TrainingA comprehensive onboarding training program should include the following components:1.Orientation: The first step in the onboarding process is orientation. Itinvolves introducing new employees to the company’s mission, vision, values, and culture. It also includes providing information about organizational policies, procedures, and benefits.2.Role-specific Training: Once the initial orientation is complete, newemployees should receive role-specific training. This training focuses onequipping them with the skills and knowledge required to perform their jobresponsibilities effectively. It may involve a combination of classroom training, e-learning modules, shadowing experienced employees, and hands-on practice.3.Mentoring and Coaching: Assigning a mentor or coach to newemployees can significantly enhance their learning experience. Mentorsprovide guidance, support, and feedback, helping new employees navigate their roles and the organization effectively. Regular check-ins and performancediscussions can ensure that employees are on the right track and address any concerns or challenges they may face.4.Socialization and Team Building: Employees are more likely tothrive when they feel connected to their colleagues and the organization.Socialization activities, such as team building exercises, networking events, and informal gatherings, help new employees build relationships and integrate into the team. This fosters a sense of belonging and collaboration.5.Evaluation and Feedback: Regular evaluation and feedback sessionsare crucial to the onboarding process. Managers should provide constructive feedback to new employees, highlighting areas of improvement andacknowledging their achievements. This promotes continuous learning anddevelopment throughout the onboarding period.Best Practices for Employee Onboarding TrainingTo ensure the success of employee onboarding training, organizations should consider the following best practices:1.Preparation: Proper planning and preparation are key to a successfulonboarding program. This includes creating a detailed training schedule,gathering necessary resources and materials, and ensuring that all systems and equipment required for training are in place.2.Consistency: Consistency in onboarding training across differentteams and departments is essential. It ensures that all new employees receive the same level of training and information, regardless of their role or location.3.Flexibility: While consistency is important, it is also essential to tailorthe onboarding training to individual employee needs. Some employees mayrequire additional support or training, while others may have prior experience that allows for a more accelerated onboarding process.4.Continuous Improvement: Organizations should regularly reviewand update their onboarding training programs to incorporate feedback from new employees and make improvements. This ensures that the onboardingprocess remains effective and relevant to the changing needs of theorganization.5.Follow-up and Support: Onboarding should not end after the initialtraining period. Organizations should provide ongoing support and follow-up to ensure that new employees continue to feel supported and engaged. This may include providing additional training resources, assigning mentors, and conducting periodic check-ins.ConclusionEmployee onboarding training is a critical process that sets the stage for the success of new employees and the organization as a whole. By investing in a comprehensive and well-structured onboarding program, organizations can reduce turnover, improve productivity, and foster a positive company culture. Additionally, incorporating best practices and continuous improvement ensures that the onboarding process remains effective and responsive to the needs of both the organization and its employees.。
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FRONT DESKDear team member,Firstly, a very warm welcome to the Crowne Plaza Shenzhen as part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated.真诚欢迎您加入深圳威尼斯皇冠假日酒店，成为酒店前厅部的成员。
你们积极的工作态度，创造性的思维及细致周到的服务，将是我们取得成功的关键因素。
我们激励员工通过不断的学习和培训，来丰富专业知识，改善服务技巧，提高劳动生产力，最终取得整体前厅部的成功。
I wish you a pleasant and fruitful working experience at Front Office Department.祝愿您在这个团队里工作愉快，并获得宝贵的工作经历。
Yours truly,此致TABLE OF CONTENTS Part 1➢Welcome Letter From Director of Rooms Page 02 ➢Departmental Organization Chart Page 04 Part 2➢ Job description Page05 Part 3➢ Standard Operating Procedures●Register F I T Page 09●Check Out Guest Page 12●Group Check In Page 15●Group Check Out Page 17●PCR Enrollment Page 18●Make a Reservation Page 20●Group Information Check Page 23●Free Room Upgrade Page 25●House Use and Complimentary Room Page 26●Room Change Page 27●Extra Bed Page 29●Late Check Out Page 30●Extension Page 32●Cancellation Page 34●Incognito Call, Screen Call and Do Not Disturb Page 36●Sleep Out Page 38●Authorization Of Entry To Guest Room Page 39●Advance Deposit Page 41●Handling Of Foreign Currency and CompanyCheck as Deposit. Page 45●Account Information For Credit Card Page 46●Account Information For Direct Billing Page 47●Account Information Travel Voucher Page 48●Cash Paid Out, Cash Advance and Rebate Page 50●Cash Float Hand Over and Control Page 53●Drop Safe Page 54●Contingency Report Page 55●Computer System Down Procedure Page 56 Part 4➢ Acknowledgement letter by employee Page 57FRONT OFFICE ORGANIZATION CHARTFOM 前厅部经理1Asst.FOM 前厅部副经理1Asst. Manager CPC Manager Reception Manager大堂副理行政楼层经理接待经理Mr. Oliver Zhao Mr. Lee Kwan TaeMs. Annie CaiMr. Steven Wang 11Ms. Betty Zhao Mr. Johnson Zhu4FD Senior SupervisorSenior Supervisor Senior Supervisor 高级接待主管礼宾部高级主管车队高级主管111GRO Supervisor BC Supervisor GSC Supervisor Concierge Supervisor客户关系主管商务中心主管客户服务中心主管礼宾部主管1111Senior GRO FD Asst. Supervisor BC Asst. Supervisor GSC Asst. Supervisor Asst. Supervisor 高级客户关系主任接待副主管商务中心副主管客户服务中心副主管礼宾部副主管22132GRO FD Agent BC Clerk GSC Clerk Bellman & Door girl Driver 客户关系主任接待员商务中心文员客户服务中心文员行李生&门童司机101221015101Guest Service Center Manager客户服务中心经理Ms. Sandra Huang1Mr. David YangChief Concierge礼宾司JOB DESCRIPTIONJOB TITLE: Front Desk AgentAREA/DEPARTMENT: Rooms Division / Front OfficeREPORTS TO: Front Desk Supervisor / Reception Manager POSITIONS SUPERVISED: NilJOB SCOPE: Under the general direction of the ReceptionManager or his / her delegate and within thelimits of established InterContinental HotelsGroup brand and local policies andprocedures, responsible for all activitiesrelevant to the Front Desk such as thereception, check in / out, rooming of all Hotelguests, foreign exchange, responsible foraccounting and collection of all revenuesand monies, assists them with inquiries.Promotes the desired work culture aroundthe five core values of Trust, Integrity,Respect, One Team and Service of theInterContinental Hotels Group and the brandethos.TESTIMONIAL: I have read and received a copy of the description and fully understand that violation of any of the stated responsibilities and duties is grounded for disciplinary action.Signature: ……………………………………………………………………………………………Date: ………………….SUBJECT : REGISTER FITWhen the guest approach FD counter, the following checking in procedure should be processed.当客人来到前台时，根据以下程序登记入住。
1. Staff makes eye contact when guest approaches counter.在客人靠近前台时，应与客人有目光接触。
2. Guest is warmly greeted at the counter with your smile and pleasant expressions.“Good Morning/afternoon/evening, Sir.”微笑并热情礼貌地问候客人。
“早上好、下午好、晚上好，先生。
”3. Ask for passport or ID for registration.“May I have your passport or ID for registration?”向客人索取护照或身份证进行登记。
“麻烦您出示护照或身份证登记一下，好吗？”4. Guest name is used during the registration.(Once you know guest surname from passport and ID, you must use the guest name throughout.)整个入住登记过程中都要称呼客人姓名。
（一旦你从客人护照或身份证上取得客人姓氏后，必须称呼客人姓氏。
）5. Retrieve guest booking.Ask the guest “Mr._____, is this your first time to stay in our hotel?”If not, you should say “Welcome back! Mr._____”If yes, you should say “Welcome to the Crowne Plaza Hotel Shenzhen! Mr._____”在系统里找出客人的预定。
询问客人“XXX先生，这是您第一次入住我们酒店吗？”如果回答否，你应说：“欢迎您回来，XXX先生。