外贸跟踪信

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外贸跟踪信怎么写

外贸跟踪信怎么写篇一：八种外贸跟踪邮件范文巧妙锁定客户八种外贸跟踪邮件范文巧妙锁定客户1，报价后好几天没回复。

可以询问是否收到，收到了对价格有什么看法?对产品有什么建议?。

Sample one:Dear xxSorry to trobule you.Several days no news from you have you got my enquiry for xxxx ? Fullyunderstand that you are too busy to reply us.But we are still awaitfor your comments.We need your feedback to go ahead. Thank you inadvance.Many thanks and best regards.xxx2, sample 1 发出去后如果客户还没回复就这样跟进。

因为报价单里面有对价格限制有效期所以可以以此跟踪Sample two:Hope everything goes well !We are in receipt of your inquiry dated on xxx and quote you asfollow: XXXXXXX . pls kindly check whether price is workable ? Becasue price will beinvalid on xxxx.Wish we will promote business.Best regards.3, 如果碰到节假日也可以跟踪下。

sample 3Dear XXXXSorry for re-troubling you.pls find my pervious email below.Could you kindly check by return today ?Because we will on holiday from xx to xx and my email access may be limited.Thank you in advance.Bset regards.XXXX4,如果客户遇到客户国家节日也可以借此恭维一番。

怎么给海外买家发外贸开发信(邮件营销)

一.什么是外贸开发信？顾名思义，开发信就是你第一次写给潜在客人的邮件，信函。

而外贸开发信，则是你写给你的潜在客户的第一封信件，其目的是开发这个潜在客户，希望建立业务合作，收获订单，扩展业务。

外贸开发信抛送的是希望建立友好合作关系的橄榄枝，带来的可能是滚滚不尽的金钱流，发出的是希望，期待的是回复。

最最最值得研究的还是电子邮件传递的开发信，这个是一种最快捷，最省钱，最充分，又不容易产生误解的有效沟通方式。

在分析探讨影响外贸开发信回复率的因素之前，让我们先来侃侃你所熟悉的，津津乐道的写情书，因为外贸开发信和第一封情书这两者之间有很多的共通的东东。

二.你熟悉情书么？网友对情书的精彩定义列举如下：情书是一种对于爱情的勇敢表现，即使情书送出去后没有得到对方的认同，也没关系，那代表老天帮你安排的人不是他/她，你反而可以感到开心了，因为那代表你可以不用浪费时间在他/她身上了，一个人写给另一人的表达自己对他的爱慕之情,想追求别人的信......作为外贸人，哪怕你刚走出校门，可能对情书已经不陌生了，甚至还写过，用过，成功过，最终抱得美人归或钓得金龟婿。

啊，你说你没写过没用过没尝试过，那，无语......俗话说，没养过猪，也见过猪，没见过猪跑，也吃过猪肉吧？实在不行，只有上网相关搜索一下，补下功课，不然，对下面的内容，可不好理解哦！建议最好现在就开始动笔，给你心中那个他/她写一个，等几天再回来看这篇文章，说不定会更有收获哦。

三.情书和外贸开发信1) 好了，对情书有个基本了解了，那么我们就能够由大家熟悉的，相关的写情书开始展开思考了。

外贸开发信写给谁？还是先说情书，你写情书会写给谁？路人甲：我要写给我心目中那个他/她，AIHONG，俺想你！路人乙：我是墨家传人，主张兼爱，只要是异性，从年方二八到龄已八二，我都写，[摇头晃脑状]，这叫做，全面撒网，重点逮鱼。

裁判：路人甲，姑且算正解，+10分。

路人乙，你知不知道你那样子，真的真的好傻也......[本来想说很蠢的，算了，对年轻人还是要爱护的]现在说外贸开发信，对方能够被你评判为你的潜在客户，那么你一定通过某种渠道对其有所了解。

外贸报价跟踪邮件

外贸报价追踪邮件外贸中常常碰到这样一种状况，回盘后，很长一段时间都不见客户出现，那作为一个外贸人员该是怎样去追踪的呢？一.合时的追踪时间。

一般来说，依据客户发给你询盘的时间，定位为你回盘的时候，由于能够确立那是他的 working day. 在你回盘后的三天，就应当发一封追踪信给客户了，记着，你并无和客户有过任何深刻的沟通，因此出击虽在他马上要忘掉你之时。

在第一封追踪信事后，依旧没有任何信息，那就应当考虑在十天后再发一封信过去认识为何没有答复，或许是对产品能否不满意等，接着是即是第 20 天左右的时候再跟进。

往常这类时候还没有回信的话，说明，他还没有准备采买，亦或是他已经向他人订货了，好吧，其实还有各种各种的原由。

那接下来即是维系关系了。

一个月给他发一封新的报价，亦或许是讲自己企业的一些现况告之等，让他的记忆中有一个你的存在。

二.怎么去写追踪信。

第一次的时候，你能够：Dear xx,Any news?Best Regards第二次的时候：Dear xx,Hope you are fine, my friend. It is regret that I haven't receiveany information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. Aswe don't want to lost a good customer like you! If there is anything we can do for you, we shall be more than pleased todo so. Hope we can build good cooperation with yourHope you are fine, my friend. It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you! If there is anything wecan do for you, we shall be more than pleased to do so. Hopewe can build good cooperation with yourHope you are fine.It is regret never get any reply from your side,may i have your idea about the offer?We will try to satisfy you upon receipt of your reply.Anything can do for you? Pls let me we can build good cooperation with your.Best Regards(这是咨询客户对产品的建议以及为何不会信的原由)第三封跟进信，XXXGlad to contact you again!Do you still looking for xxx( 产品 )？ Hope our offer are workable for your market!Sorry that we still never receiveany information from you.Any feedback about our offer, including price,quality,etc.?No matter positive or not, it is great help for us to meet your requirement.Looking forward to your reply soon!xxx(咨询对方我们有什么地方是能够改良的)以后的刺激追踪信，你能够试试不同样的内容，能够是新产品的报价，亦或许是你们企业近来有什么活动，如展会的... like ：xxx,Good day!I am writing for keeping in touch with you for further business.If any new inquiry, welcome to contact me.Attached our latest products catalog for reference.By the way, how about your order about the xxx( 产品 )，if still pending i would like to offer our latest prices. Thanks and best regardsxxx。

史上最全的外贸基本英文邮件模版

史上最全的外贸基本英文邮件模版针对外贸中的邮件往来，本人从网上整理了一下外贸邮件的模版。

包括“开发信”、“请求建立商业关系”、“主动跟新买家建立联系”、“对新买家要求建立业务联系的回复”、“向老客户介绍公司新的产品信息”、“回复对某个产品的查询”、“无法提供对方查询中所要求的产品时”、“查询对方公司的产品”、“几种报盘”、“信用证相关”、“报价相关”，“放假通知”、“圣诞节祝福邮件”等模版，希望对大家有所帮助！开发信模板(一)Company Name:Mailing Add:Tel.:Fax.:Email:Web.:Kind Attn.: Mr. Jack Wey-- General Manager (hope I would be the GM one day)Subject: XXXXX Cooperation/Dear Mr. Jack Wey[Your company] is the main [your product] manufacturer in China since 1968, our major clients are[those have very good reputation and renown companies in the field that have direct or indirect biz with your company, i.e. IBM, SONY .. ].We believe that you can rely on us as we provide you quite satisfactory service and products with best quality at most competitive price in the world. We are very happy if you do not hesitate to send us any of your inquiries and we will always give satisfactory services.Products: (product range)Standards: (product design standard, if any)Service: (product applicable field, function)Size: (don’t fuckingly tell your client you don’t know)Etc.Certificates: (certificates that your company got)Annual Sales Turnover: ( just list some number here,)Staff No.staff no of your company, if your company is big, if not, omit this point)Cover of Land list some number here)Looking forward to hearing from you at your convenience.Thanks & best regards,P.S. I am attaching our product catalogue/scope of service for your future reference in my following email to you, please kindly check.( please don’t send your product catalogue in the email, you are telling him here is showing your respect to him that you are sending good info to him,but not spam, therefore, you better send another email to your client with your product catalogue. Your client will check it if your products are of him/her interest)YOUR NAMEPOSITIONDEPARTMENTCOMPANY NAMEADDTELMOBILEFAXEMAILWEBDear all, I am jack wey, this above mentioned email for marketing is only one sample to your general potential clients, it would be revised accordingly to different clients.Kindly be informed that email marketing is mainly depending on your SET title, therefore pls try to improve TO SET THE TITLE OF YOUR EMAIL.（开发信的成功与否，跟开发信内容的大少无关，关键是你怎么把涉及到客户每一个利益、兴趣都说到，能连起来，他都会像继续看下去，要不我们还看电视连续剧干嘛？)邮件开发成功与否与以下几个方面有关（个人认为）：（按主次顺序）1. 邮件标题（要是我，邮件标题一看就知道是推销的，I am sorry, please fuck off and stay in my trash box）2. 邮件内容是否吸引/对客户是否有效，有利可图；客户是否感兴趣.3. 所联系的人的职位和权利（Pls send to the RIGHT PERSON）4. 发信人日后沟通技巧，plus5. others以上的开发信只是针对任意一家公司，如果要想开发信更成功，你就得研究或者了解一下这个公司的情况再发。

外贸跟单流程外贸单据之单证样本

外贸跟单流程外贸单据之单证样本1.接单处理：跟单员收到订单后，首先要确认订单的有效性，并核对合同中的各项订单条款，如交货日期、付款方式、商品规格、包装要求等。

3.生产安排：如果商品需要生产，跟单员需要与生产部门协调，安排生产计划，确保按时完成生产，并跟踪生产进度。

4.文件准备：在货物发运前，跟单员需要准备相关的出口文件，如装箱单、发票、装运单等。

这些文件通常需要符合国际贸易和海关的要求，并需要提供给相关的部门或机构进行审核。

以上是一个典型的外贸跟单流程，具体的流程可能会根据不同企业和合同的要求有所变化。

外贸单据之单证样本是指在外贸业务中经常使用的一些单证文件样本，以下是一些常见的外贸单据样本：1.装箱单：记录了货物的装箱数量、净重、毛重、包装方式等信息。

2.发票：描述了货物的详细信息，包括数量、单价、总价等。

3.装运单：记录了货物的运输方式、港口、目的地等信息。

4.提单：承运人根据货物交付情况所签发的一种货运单据。

根据不同运输方式可以分为海运提单、空运提单和陆运提单等。

5.商业发票：这是一种国际间贸易的发票，通常由卖方向买方提供，记录了商品的详细信息、价格、数量等，用于核对和结算货款。

6.保险单：货物在货运过程中可能会发生损失或损坏，为保护自身权益，买卖双方通常会购买货物保险。

保险单记录了保险的详细信息和条款，标明了保险起始日、金额和保险公司等。

7.产地证书：一些国家可能要求对进口商品进行产地认证。

产地证书是由相关机构签发的，证明商品的生产地和制造商的信息。

这些外贸单据的样本可以根据具体的业务需要进行调整和修改，但通常都需要包含信息准确、合规的内容，以确保跟单工作的顺利进行。

外贸跟踪邮件范文【范本模板】

询问客户对报价的看法Dear xxx，Hope everything goes well with you!Have you kindly checked my offer？Hope they are workable for your market！It is a regret that I haven't received any information from your side。

May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you，we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Best regards.追问客户的评价，求回复Dear xxx,How are you recently?Several days no news from you, have you got my enquiry for xxx？Fully understand that you are too busy to reply us。

But we are still waiting for your comments. We need your feedback to go ahead。

Thank you in advance。

Many thanks and best regards。

本着小强精神，保证客户收到报价,重发报价Hello,xxx，Wish you have a nice day！May I ask whether you have received my quotation？Now I am sending it again. If you have any other ideas, pls fell free to contact me. We will do much better if you can give any advices to us.Waiting for your favorable reply soon!Best wishes利用报价的有效期给客户一点压力Hello，xxx,Hope everything goes well!！! It is Bella。

外贸跟单实训

外贸跟单实训模拟情景：清远兆丰贸易公司与英国ACC贸易公司之间的业务往来。

清远兆丰贸易公司的业务经理张民先生是本次业务的主负责人。

该公司是流通性外贸公司，主要经营纺织服装、五金机械和手工艺品等进出口业务，在欧洲、北美和亚洲地区拥有众多客户。

模块1外贸合同的洽谈与订立实训1：书写建立业务关系的英文信函背景介绍：张民先生率领的一批业务员参加了2013年10月份的广交会，在会上他们主要是展示自己经营范围内的一批高档女裙（L ADIES S KIRT）。

在会上他们发现英国ACC贸易公司对这批货物感兴趣。

于是在会后，清远兆丰贸易公司打算主动出击，积极建立业务关系。

请代张民先生书写一份建立业务关系的英文信函。

请按照以下提纲修改并完善你的信函：表明愿意和对方建立业务关系的意愿；介绍本公司大致的情况；介绍相关产品的信息，取得对方的信任。

实训2：10月26日，张民先生收到ACC公司业务主办布朗先生对款号为MA212129的棉制梭织女装裙的询盘。

请用中英文代上述双方草拟询盘、发盘、还盘、受盘信函。

实训3：11月5日，张民先生收到ACC贸易公司的棉制梭织女装裙订单。

具体内容如下：ACC TRADING CO.LTDQUEE WAY,2014NSW LONDONPURCHASE ORDERPURCHASE CONDITIONS:I T IS PROHIBITED TO IMPORT AND SELL THE GOODS WHICH INVOLVES WORK BY CHILDREN, IN AN EXPLOITING, HEALTH-ENDANGERING OR SLAVE-LIKE MANNER, FORCED LABOR OR EXPLOITATIVE PRISON WORK IN E NGLAND.实训要求请你将此订单译成中文，然后以跟单员的身份根据上述订单回答下列问题：（1）订单对货物规格和样品的要求有何具体规定（2）订单规定的支付方式及内容如何（3）订单对包装有哪些具体要求（4）订单对运输条件有哪些具体规定实训4：2013年12月1日，清远兆丰贸易公司张民先生根据订单拟订售货合同（合同号为TXT264）一式两份，签章后寄送至英国ACC贸易公司会签。

外贸行业开发客户邮件英语模板

史上最全的外贸基本英文邮件模版外贸邮件的模版, 包括“开发信”、“请求建立商业关系”、“主动跟新买家建立联系”、“对新买家要求建立业务联系的回复”、“向老客户介绍公司新的产品信息”、“回复对某个产品的查询”、“无法提供对方查询中所要求的产品时”、“查询对方公司的产品”、“几种报盘”、“信用证相关”、“报价相关”，“放假通知”、“圣诞节祝福邮件”等模版.开发信模板(一)Company Name:Mailing Add:Tel.:Fax.:Email:Web.:Kind Attn.: Mr. Jack Wey-- General Manager (hope I would be the GM oneday)Subject: XXXXX Cooperation/Dear Mr. Jack Wey[Your company] is the main [your product] manufacturer in China since 1968,our major clients are[those have very good reputation and renown companiesin the field that have direct or indirect biz with your company, i.e. IBM,SONY .. ].We believe that you can rely on us as we provide you quite satisfactory serviceand products with best quality at most competitive price in the world. We arevery happy if you do not hesitate to send us any of your inquiries and we willalways give satisfactory services.Products: (product range)Standards: (product design standard, if any)Service: (product applicable field, function)Size: (don’t fuckingly tell your client you don’t know)Etc.Certificates: (certificates that your company got)Annual Sales Turnover: ( just list some number here,)Staff No.staff no of your company, if your company is big, if not, omit this point) Cover of Land list some number here)Looking forward to hearing from you at your convenience.Thanks & best regards,P.S. I am attaching our product catalogue/scope of service for your future reference in my following email to you, please kindly check.( please don’t send your product catalogue in the email, you are telling him here is showing your respect to him that you are sending good info to him,butnot spam, therefore, you better send another email to your client with your product catalogue. Your client will check it if your products are of him/her interest)YOUR NAMEPOSITIONDEPARTMENTCOMPANY NAMEADDTELMOBILEFAXEMAILWEBDear all, I am jack wey, this above mentioned email for marketing is only one sample to your general potential clients, it would be revised accordingly to different clients.Kindly be informed that email marketing is mainly depending on your SET title, therefore pls try to improve TO SET THE TITLE OF YOUR EMAIL.（开发信的成功与否，跟开发信内容的大少无关，关键是你怎么把涉及到客户每一个利益、兴趣都说到，能连起来，他都会像继续看下去，要不我们还看电视连续剧干嘛？)邮件开发成功与否与以下几个方面有关（个人认为）：（按主次顺序）1. 邮件标题（要是我，邮件标题一看就知道是推销的，I am sorry, please fuck off and stay in my trash box）2. 邮件内容是否吸引/对客户是否有效，有利可图；客户是否感兴趣.3. 所联系的人的职位和权利（Pls send to the RIGHT PERSON）4. 发信人日后沟通技巧，plus5. others以上的开发信只是针对任意一家公司，如果要想开发信更成功，你就得研究或者了解一下这个公司的情况再发。

外贸_开发信与客户追踪

如何写开发信中国式的开发信:Dear sirs:to see that if we have the chance to cooperation in the nearfuture or not.We are a factory of fiberglass in China and our main product is chopped strandmat (CSM) and stitch chopped strand mat and etc.price and higher quality. If you need more information, please go to ourwebsite：I wonder if you need this product; if you are interested in our products, pleasekindlyreturn this mail.Maybe now you have regular business partner。

if so，please leave mymessage inyour email box，maybe someday it will be useful。

Yours sincerelyJackxx的开发信:Hi Sir,Should you have any questions, pls do not hesitate to contact me. FREESAMPLES will be sent for your evaluation!Tks & br,Jackxx内容很简单，写一封邮件告诉客人Mike，上次收到的样品已经寄给工厂了，但工厂说材料不是ABS，而是PP，价格他们需要重新核算，但近期内原材料涨价，希望您能尽快确认，我们好采购原材料并安排生产。

Dear Mike,This is Jenny from EDF Co. Ltd. We're so pleased to receive your samples. Ialready sent them to our factory last week, and was informed the real materialis PP, not ABS as you mentioned last time. What's the matter?I'llgiveyoureplyassoonaswegettheofferfromthefactory.Itwilltakeseveral days. Please be more patient. But they also told me, the raw materialincreased these days. Could you please confirm the price quickly after you getit? We'll purchase the raw material and do the production immediately!Looking forward to your reply. Thank you!Best regards,Jenny这封邮件写得好么？老实说还可以，虽然主动语态和人称多了点，但是内容都点到了，表达也算通顺，用的词汇也都是挺简单的，不难懂。

外贸工作中如何跟踪客户

样品费决定订单首先样品费可以判断潜在的客人究竟有没有订单。

一般而言，客人对样品费的态度可以判断他现在有没有真实的需求，他如果有真实的需求，并且可能在很短的时间内进行购买，那么他不会介意这点样品费的。

如果双方沟通在对样品费有个协议的情况下开始交往，往往成功率很高，我统计我个人的交易案例，收取样品费的潜在客人最终成为真正的有效客人的机率高达90%，这也是相当客观的了。

而免费提供给客人的成功率也不到20%，而且很多时候，就连国际快递费用都不支付，要我们来承担，这样的潜在客人很伤我们供应商的感情，也就没有必要在这样的潜在客人身上浪费时间。

现在你看到我的这些文字时，请你想一想，你是不是在浪费时间?是不是还在期盼这些无效的客人，还没有清醒过来呢?所以，下次在和客人交往时，提及到寄样时，建议你一定要收取他的样品费。

如果他在意，那你承诺，下订单后我们退还给他，看他的反应，如果他愿意支付样品费，那你一定要好好服务这样的潜在客人，因为他可能就是你真正有效的客人。

如果他不同意支付，那我劝你还是小心为妙，因为可能这潜在的客人只要你的样品来看看，交易的可能性很小。

而很多时候我们在被客人所谓他支付快递费，他提供帐号给我们的诱惑下，或他们牛的一句——从来没有供应商要收取样品费的回复下而退步。

其实真的一点也没有必要。

因为，一个真正有需求的买家，他根本不在意这点样品费，订单的利润和样品费相比之下，可能小的不能再小了，而且百元左右的样品费对外商来说也不是大数目，真正的买家一点也不在意这点小钱的。

因为很多真正的买家就这样告诉我的。

很多时候我们妥协是因为我们不会或不懂这心理战术。

被潜在买家的许诺或骗人的订单诱惑而动摇，其实这一点也没有必要。

坚持自己的原则立场，一定需要的。

其次，样品费是表达你的实力及你的真诚的最佳方法。

通常，如果客人在同意支付样品费的时候，我们一定要好好利用这样品的工作。

可能很多人在日常业务工作中忽视了这一点。

我想多写写文字来说明。

外贸邮件跟踪流程

客人发询盘，第一次回盘:Thanks for your kind inquiry to us . This is XXX from XXX Co.,Ltd . Nice to know you. Company brief….If any questions, pls do contact us.继续跟踪客户的邮件如下：Hope you fine, my friend.It is regrett able that I don’t receive any information from you. C ould I have your idea about our XXX offer? We will try to satisfy you upon receipt of your reply.If anything we can do for you, it’s our pleasure. Hope to cooperate with you.如果客人还没有回信,一周后再问客人不回信的真实原因.Sorry to trouble you again!Have you kindly checked my XXX offer? Hope they are workable in your market. Any of your comments about our offer such as price, quality, service would be appreciated.Look forward to hearing from you soon.之后的日子里,可以尝试新产品的报价,. 这样写：Good day!Maybe you have received and considered our new sunglasses products. Could you kindly give me comments at your convenience?If XXX are not suitable, please give me detailed requirements.但是，不同的客人，变换着写邮件，让客人知道我们公司,10天左右：Dear ***,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please do contact me freely. We will do much better, if you giveus some suggestions. Waiting your reply.但是，还需要继续跟踪．dear sirHave you received our quotation of XXX? If you have any further questions, please don't hesitate to contact us. We are waiting for your comments about our quotation. We hope that we can establish a good business relationship with you in the nearest future.Your prompt reply will be appreciated.。

外贸万能邮件模版100篇,外贸开发信模板.pdf

第三章报价篇第四章
范围报价精准报价
目录
报价单式报价成本报价
第四篇失联客户篇
邮件追踪小工具客户未看邮件如何跟进客户看了邮件未回复，如何跟进
第五章样品篇
样品详情请客户支付样品费的小技巧样品派送详情测样跟进小技巧
第六章谈价篇
重心转移式谈价价值主导型谈价模板间接让步式谈价模板直接让步式谈价模板折中法谈价模板二选一式谈价模板客户鉴证式谈价模板借力 or 换身份谈价模板
公司 , B 公司 , C 公司
etc. （客户鉴证显示公司实力和产品质量） and we are top in condensation and
addition cured silicone filed.
Wetrust you will like our quality and our service. Wecan offer you very
Ths &
Smartsousou( 外贸人的智慧搜索 )
南美（巴四 , 阿根廷 , 哥伦比亚 , 委内瑞拉等）
1. 英文不是很厉害 , 写简单一点单词 2. 喜欢提问的方式 3. 喜欢免费样品 4. 喜欢 OEM
H, De ar x ×ｘ,
Are you interested in saving somemoneyAre you interesting with nice price And are you interested in small order with （提问的方式投其所好）
澳洲客户（澳大利亚 , 新西兰等）
1. 认真爽快 , 乐于交朋友 , 对陌生人也经常一见如故 2. 价格 : 运抵澳大利亚并已完税的产品价格应比当地生产的同类产品或其它来源的产品价格低。 3. 可靠性 : 供货商必须能长期保证产品的质量 , 交货及时并保持联络。 4. 灵活性 : 供货商能接受小批量订货

外贸开发信函范文(汇总6篇)

外贸开发信函范文(汇总6篇)周二的会议，的确不尽人意，从我个人的角度来说，对自己这半年的工作总结并不全面，下半年的工作计划也并不清楚。

借此机会，再次审视自我，认清自我，同时确立自己明确的工作目标。

从12月底来公司到6月，这段时间的工作总结如下：1. 刚到公司，前两个月比较茫然，但我一心想着把工作做好，进入工作状态。

初来乍到，学习是非常重要的，当然外贸布优秀的同事给了我不少帮助，从熟悉产品到开发新客户，一步步走来，过程虽然艰辛，但结果总是给人鼓舞。

通过一系列的培训，产品知识，到电话营销，我知道了作为一个外贸业务员如何开始工作，进入状态，取得订单。

开始的两个月，没有任何平台，这是公司对我的考验，也是我自己对自己的考验。

就如野外拓展中的“空中抓杠”，只有克服自我，才能真正的成功。

到第二个月，从网上大海捞针，到最后重点客户培养，最终出了样品单，虽然金额不多，但是却给了我信心。

总结这一单，最重要的是客户积累，培养重点。

这一点要得益于平时戴总让我们做客户档案，分析客户，并保持和客户联系的状态。

只有这样才清楚自己目前客户的联系状态，进而掌握订单的状态。

2. 从二月份拿到阿里账号，我工作上了一个新的台阶。

这里想感谢公司给我这样一个可利用的优质平台，让我客户资源很快上升，并学会如何处理询盘，跟踪客户，并达成订单。

三月份太阳能热水器客户开始积累，并取得南非客户的样品单，目前对方还在测试阶段，订单大概要8月份才能确定。

总结这一单，并没有什么诀窍可言，最重要的是跟紧客户。

虽然只是几百美金的样品单，但是在这个客户身上花了很大心血，记得2月底至3月份每天晚上都会和客户聊天聊到很晚，一般是客户提醒我该休息了，我才下线......正因为如此，客户才如期参观工厂，并顺利下样品单。

总而言之，跟客户的感情是需要长期培养，关系好了，机会自然就多了。

4. 6月份，询盘很少，新客户的开发也就比较少，有两三个客户可能会下样品单。

同时，跟老客户保持着紧密联系，尤其是出过样品单的客户。

外贸跟单话术

外贸跟单话术
外贸跟单的话术需要专业且礼貌，同时要确保信息准确无误。

以下是一些常见的外贸跟单话术示例：
1、订单确认：
“感谢您的订单。

我们已经收到您的订单详情，并正在处理中。

请确认以下订单信息是否正确：[详细订单信息]。

”
2、生产进度更新：
“关于您的订单，我们想通知您目前的生产进度。

目前，[具体进度信息]。

我们预计在[预计日期]完成生产。

”
3、发货通知：
“很高兴通知您，您的订单已经发货。

随附的是发货单和物流跟踪号：[跟踪号]。

您可以通过此号码跟踪包裹的最新状态。

”
4、解决问题：
“我们注意到您在最近的订单中提出了一些问题。

我们非常重视这些反馈，并正在积极解决。

具体来说，我们已经[具体解决措施]。

”
5、后续跟进：
“我们希望确认您已经收到货物，并且对产品质量感到满意。

如果有任何问题或进一步的需求，请随时与我们联系。

”。

外贸英语函电范本

外贸英语函电范本投诉与处理ComplaintsandAdjustmentDear Ms. LeungOrder NT-20717Thank you for your fax of 17 January. We are extremely sorry to learn that an error was made in carton 13 of the above order.The missing 9,000 ball pens were sent this morning by Cathay Airways and the documents have alreadly been forwarded you.We greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. We can assure you that every effect will be made to ensure that similar errors do not occur again.Yours sincerelyRob SubbaramanExport Mangager外贸英语函电词汇汇总enquiry n. 询盘，询购offer n.v. 报价，报盘order n.v. 订购，订单complicate v. 使复杂化to ask for 请求；要价to be liable to 易于---的to put aside 放在一边facsimile (fax) n.v. 传真，发传真on the web 在互连网上E-commerce 电子商务pompous a. 浮夸的beg to acknowledge receipt of 承认受到inst. (=this month)本月clear one's account 结帐as a result 所以trace v. 跟踪，查询in connection with 与————有关indebtedness n.负债balance n. 收付差额，余额illustrated catalog 附有插图的目录if possible 如有可能time of delivery 交货期delivery n.交货firm n.公司，商号standing n. 信誉reliability n.可靠approach vt.与----联系enter into business relations with 与----建立业务关系catalog n.（商品目录）pamphlet n.小册子for your reference 供你参考in the meantime 与此同时transaction n.交易embassy n.大使馆hand-made a.手工制作hide n.皮革steady a.稳定的fashionable a.流行的，时髦的detail(s) n.详情terms of payment支付条款a range of --- 一系列elegance n.优美，雅致couple together使联结，使成对superb a.极好的，一流的workmanship n.工艺appeal(to) v.吸引discriminating a.有识别力的，敏锐的representative n.代表，代理authorize v.授权negotiate v.洽谈in reply 兹答复inform v.通知，告知be connected with 与--有联系appreciate v.感激，感谢rush v.赶紧（做），抓紧（做）place an order with --- 向--订购C&F( cost & freight)成本加运费价T/T(telegraphic transfer)电汇D/P(document．nbspagainst payment)付款交单D/A (document．nbspagainst acceptance)承兑交单C.O (certificate of origin)一般原产地证G.S.P.(generalized system of preferences)普惠制CTN/CTNS(carton/cartons)纸箱PCE/PCS(piece/pieces)只、个、支等DL/DLS(dollar/dollars)美元DOZ/DZ(dozen)一打PKG(package)一包，一捆，一扎，一件等WT(weight)重量G.W.(gross weight)毛重N.W.(net weight)净重C/D (customs declaration) 报关单EA(each)每个，各W (with)具有w/o(without)没有FAC(facsimile)传真IMP(import)进口EXP（export）出口MAX (maximum)最大的、最大限度的MIN (minimum)最小的，最低限度M 或MED (medium)中等，中级的M/V（merchant vessel）商船S.S(steamship)船运MT或M/T(metric ton)公吨DOC (document．文件、单据INT（international）国际的P/L (packing list)装箱单、明细表INV (invoice)发票PCT (percent)百分比REF （reference）参考、查价EMS （express mail special）特快传递STL.(style)式样、款式、类型T或LTX或TX(telex)电传RMB（renminbi）人民币S/M （shipping marks）装船标记PR或PRC(price) 价格PUR (purchase)购买、购货S/C（sales contract）销售确认书L/C （letter of credit）信用证B/L （bill of lading）提单FOB（free on board）离岸价CIF（cost, insurance &freight）成本、保险加运费价分析证书certificate of analysis一致性证书cettificate of conformity质量证书certificate of quality测试报告test report产品性能报告product performance report产品规格型号报告product specification report工艺数据报告process data report首样测试报告first sample test report价格／销售目录price ／sales catalogue参与方信息party information农产品加工厂证书mill certificate家产品加工厂证书post receipt邮政收据post receipt重量证书weight certificate重量单weight list证书cerificate价值与原产地综合证书combined certificate of value adn origin 移动声明Ａ．ＴＲ．１movement certificate Ａ．ＴＲ．１数量证书certificate of quantity质量数据报文quality data message查询query查询回复response to query订购单purchase order制造说明manufacturing instructions领料单stores requisition产品售价单invoicing data sheet包装说明packing instruction内部运输单internal transport order统计及其他管理用内部单证statistical and oter administrative internal docu-ments直接支付估价申请direct payment valuation request直接支付估价单direct payment valuation临时支付估价单rpovisional payment valuation支付估价单payment valuation数量估价单quantity valuation request数量估价申请quantity valuation request合同数量单contract bill of quantities-BOQ不祭价投标数量单unpriced tender BOQ标价投标数量单priced tender BOQ询价单enquiry临时支付申请interim application for payment 支付协议agreement to pay意向书letter of intent订单order总订单blanket order现货订单sport order租赁单lease order紧急订单rush order修理单repair order分订单call off order寄售单consignment order样品订单sample order换货单swap order订购单变更请求purchase order change request订购单回复purchase order response 租用单hire order备件订单spare parts order交货说明delivery instructions交货计划表delivery schedule按时交货delivery just-in-time发货通知delivery release交货通知delivery note装箱单packing list发盘／报价offer／quotation报价申请request for quote合同contract订单确认acknowledgement of order 形式发票proforma invoice部分发票partial invoice操作说明operating instructions铭牌name／product plate交货说明请求request for delivery instructions订舱申请booking request装运说明shipping instructions托运人说明书( 空运) shipper's letter of instructions(air) 短途货运单cartage order(local transport)待运通知ready for despatch advice发运单despatch order发运通知despatch advice单证分发通知advice of distrbution of document．商业发票commercial invoice贷记单credit note佣金单commission note借记单debit note更正发票corrected invoice合并发票consolidated invoice预付发票prepayment invoice租用发票hire invoice税务发票tax invoice自用发票self-billed invoice保兑发票delcredere invoice代理发票factored invoice租赁发票lease invoice寄售发票consignment invoice代理贷记单factored credit note银行转帐指示instructions for bank transfer银行汇票申请书application for banker's draft托收支付通知书collection payment advice跟单信用证支付通知书document．ry credit payment advice跟单信用证承兑通知书document．ry credit acceptance advice 跟单信用证议付通知书document．ry credit negotiation advice 银行担保申请书application for banker's guarantee银行担保banker's guarantee跟单信用证赔偿单document．ry credit letter of indemnity信用证预先通知书preadvice of a credit托收单collection order单证提交单document．presentation form付款单payment order扩展付款单extended payment order多重付款单multiple payment order贷记通知书credit advice扩展贷记通知书extended credit advice借记通知书debit advice借记撤消reversal of debit贷记撤消reversal of credit跟单信用证申请书document．ry credit application跟单信用证document．ry credit跟单信用证通知书document．ry credit notification跟单信用证转让通知document．ry credit transfer advice跟单信用证更改通知书document．ry credit amendment notification 跟单信用证更改单document．ry credit amendment汇款通知remittance advice银行汇票banker's draft汇票bill of exchange本票promissory note帐户财务报表financial statement of account帐户报表报文statement of account message保险赁证insurance certificate保险单insurance policy保险申报单(明细表) insurance declaration sheet (bordereau) 保险人发票insurer's invoice承保单cover note货运说明forwarding instructions货运代理给进口代理的通知forwarder's advice to import agent 货运代理给出口商的通知forwarder's advice to exporter货运代理发票forwarder's invoice货运代理收据证明forwarder's certificate of receipt托运单shipping note货运代理人仓库收据forwarder's warehouse receipt货物收据goods receipt港口费用单port charges document．入库单warehouse warrant提货单delivery order装卸单handling order通行证gate pass运单waybill通用(多用)运输单证universal (multipurpose) transport document．承运人货物收据goods receipt, carriage全程运单house waybill主提单master bill of lading提单bill of lading正本提单bill of lading original副本提单bill of lading copy空集装箱提单empty container bill油轮提单tanker bill of lading海运单sea waybill内河提单inland waterway bill of lading不可转让的海运单证(通用) non-negotiable maritime transport document．nbsp(generic)大副据mate's receipt全程提单house bill of lading无提单提货保函letter of indemnity for non-surrender of bill of lading 货运代理人提单forwarder's bill of lading铁路托运单(通用条款) rail consignment note (generic term)陆运单road list-SMGS押运正式确认escort official recognition分段计费单证recharging document．公路托运单road cosignment note空运单air waybill主空运单master air waybill分空运单substitute air waybill国人员物品申报crew's effects declaration乘客名单passenger list铁路运输交货通知delivery notice(rail transport)邮递包裹投递单despatch note (post parcels)多式联运单证(通用) multimodal／combined transport document．nbsp(generic)直达提单through bill of lading货运代理人运输证书forwarder's certificate of transport联运单证(通用) combined transport document．nbsp(generic)多式联运单证(通用) multimodal transport document．nbsp(generic)多式联运提单combined transport bill of lading／multimoda bill of lading订舱确认booking confirmation要求交货通知calling foward notice运费发票freight invoice货物到达通知arrival notice(goods)无法交货的通知notice of circumstances preventing delvery (goods)无法运货通知notice of circumstances preventing transport (goods)交货通知delivery notice (goods)载货清单cargo manifest载货运费清单freight manifest公路运输货物清单bordereau集装箱载货清单container manifes (unit packing list) 铁路费用单charges note托收通知advice of collection船舶安全证书safety of ship certificate无线电台安全证书safety of radio certificate设备安全证书safety of equipment certificate油污民事责任书civil liability for oil certificate载重线证书loadline document．免于除鼠证书derat document．航海健康证书maritime declaration of health船舶登记证书certificate of registry船用物品申报单ship's stores declaration出口许可证申请表export licence, application出口许可证export licence出口结汇核销单exchange control declaration, exprotT出口单证( 海关转运报关单)(欧共体用) despatch note moder T T1出口单证(内部转运报关单)(欧共体用) despatch note model T1 T2出口单证(原产地证明书) despatch note model T2T5管理单证(退运单证)(欧共体用) control document．nbspT5铁路运输退运单re-sending consigment noteT2L出口单证(原产地证明书)(欧共体用) despatch note model T2L 出口货物报关单goods declaration for exportation离港货物报关单cargo declaration(departure)货物监管证书申请表application for goods control certificate货物监管证书申请表goods control certificate植物检疫申请表application for phytosanitary certificate植物检疫证书phytosanilary certificate卫生检疫证书sanitary certificate动物检疫证书veterinary certifieate商品检验申请表application for inspection certificate 商品检验证书inspection certificate原产地证书申请表certificate of origin, application for 原产地证书certificate of origin原产地申明declaration of origin地区名称证书regional appellation certificate优惠原产地证书preference certificate of origin普惠制原产地证书certificate of origin form GSP领事发票cosular invoice危险货物申报单dangerous goods declaration出口统计报表statistical doucument, export国际贸易统计申报单intrastat declaration交货核对证明delivery verification certificate进口许可证申请表import licence, application for进口许可证import licence无商业细节的报关单customs declaration without commercial detail有商业和项目细节的报关单customs declaration with commercial and item detail无项目细节的报关单customs declaration without item detail有关单证related document．海关收据receipt (Customs)调汇申请application for exchange allocation调汇许可foreign exchange permit进口外汇管理申报exchange control declaration (import)进口货物报关单goods declaration for implortation内销货物报关单goods declaration for home use海关即刻放行报关单customs immediate release declaration海关放行通知customs delivery note到港货物报关单cargo declaration (arrival)货物价值申报清单value declaration海关发票customs invoice邮包报关单customs deciaration (post parcels)增值税申报单tax declaration (value added tax)普通税申报单tax declaration (general)催税单tax demand禁运货物许可证embargo permit海关转运货物报关单goods declaration for customs transit TIF国际铁路运输报关单TIF formTIR国际公路运输报关单TIR carnet欧共体海关转运报关单EC carnetEUR1欧共体原产地证书EUR 1 certificate of origin暂准进口海关文件ATA carnt欧共体统一单证single administrative document．海关一般回复general response (Customs)海关公文回复document．nbspresponse (Customs)海关误差回复error response (Customs)海关一揽子回复packae response (Customs)海关计税／确认回复tax calculation ／confirmation response (Customs)配额预分配证书quota prior allocation certificate最终使用授权书end use authorization政府合同government contract进口统计报表statistical document．import跟单信用证开证申请书application for document．ry credit先前海关文件／报文previous Customs document．message MC SM一般贸易ordinary trade易货贸易barter trade 国家之间不通过货币媒介直接交换货物补偿贸易compensation trade 利用外资进口国外技术或设备,用产品偿还协定贸易agreement trade 根据各国政府间签订的贸易协定和清算协定进行的贸易进料加工processing with imported materials 进口原材料、零部件，加工成品后再出口来料加工processing with customer's materials 由国外厂商提供原材料、零部件，由国内厂商按外商要求加工装配，成品交外商销售，加工方收工缴费出料加工outward processing 由国内厂商提供原材料、零部件，国外厂商按要求加工装配，成品返销，加工方收取工缴费寄售贸易consignment trade 寄售人氢货物运到国外,委托代销人销售国际租赁international lease 根据国际租赁契约，出租人将设备租凭给他国承租人使用边境贸易frontier trade 边境城镇与接壤国家边境城镇之间及边民互市贸易转口贸易entrepot trade 经过转口国进行的进出口贸易许可贸易license trade 商标、专利技术、专有技术以许可协议形式进行的贸易期货贸易forward trade 通过国际期货市场进行远期商品买卖承包工程contract project 承包国外工程技术项目或劳务项目的进出口设备和货物国际招标international bid 通过国际招标形式进行的一种进出口贸易国际展览international exhibition 通过国际展览会和国际博览会等形式进出口货物国际拍卖international exhibition 通过国际拍卖进行的一种贸易国际货款进口international loan 国际金融机构或外国政府提供贷款项目的进口归还贷款出口reimburse loan 国家批准的国际贷款项目通过出口产品来归还贷款外商投资企业进口imports by foreign-invested enter-prises 根据国家有关规定,外商投资企业进口货物外商投资企业出口exports by foreign-invested enter-prises 根据国家有关规定,外商投资企业出口货物国际援助international aid 国际组织或外国政府提供无偿援助的进出口货物捐赠donation 台港澳同胞、华侨、民间团体和个人捐赠给我国的物资赠送present 外国组织或个人赠送给我国组织或个人的物资。

第一封信外贸客户开发信及跟踪信

第一封信,外贸客户开发信及跟踪信第一封信：Dear friend,This is Celeste from YIMETECompany of KBB Automatic Door Group which is located in Beijng,China. It's myhonor to know your company from the net. I wr ite this email to introduce our company to you.Company introduction:Our Group has three branch companies in China which are located in Beijng, Shenyang and Ningbo and we are the largestmanufacture of automatic door in China. Our domestic market share is up to 5 0% which is higher than Boonedam, Besamand Dorma in China.Products introduction:Our main products are two wings automatic revolving door, three wings autom atic revolving door, three wings manualrevolving door and automatic sliding door hermetic door and also sliding door operater .Conformity introdution:Our products have been granted the conformity of ISO9001, TGA, RAB and U KAS, while for safety we have theconformity of UL and CE.Export to:With competitive price and excellent quality our products have been exported to America, Japan, Greece, Russia,Spain,Chile and many other countries. I hope we can establish business relationship with you and expand your business scale.If you have interest in our products or any question about our company pleas e feel free to contact me and I will offeryou more detailed information.Expeccting your kindly reply.Thank you for your time.Best Regards.Sincerely yours Celeste客户回函：Dear CelesteCan you please mail catalog to me.Dylan CunninghamReina Victoria no. 19 aticoBarcelona Spain, 08021SpainWe mainly sell Central and South American markets and Mexico. We dont sell into Spain. Do you have a sliding automatic that is frameless -only glass (no profile on sides or bottom)?. Please advise.Regarding sliding doors with frame do you have a KD version (knock down) ready to assemble or operator only?Please advise,thanks and regards,Dylan第二封信：Dear Dylan,This is Celeste from KBB Automatic Door Inc.I have send you email before to introduce my company.You have asked me to send you our catalogue to and said you are interested in our sliding door operator.At that time our catalogue has used out but now have the new catalogue printed. Do you still interested inour doors? If you do please confirm the adress and I will send you the catalogue.Best regards,Celeste Lu客户回函：Dear CelesteYES I AM INTERESTED IN THE CATALOG.PLEASE SEND IT TO:DYLAN CUNNINGHAMREINA VICTORIA NO. 19 ATICOBARCELONA 08021SPAINTEL. 34-660652657第三封信：Dear Dylan,How are you? According to the UPS tracking information the catalogue and our company introduction disk are delivered. Have you received it?Hope it can help you to know more about our company and products. If you have need any other informationplease do not hesitate to contact me.Best regards,Yours Celeste回函：Dear Celeste,Tomorrow, wednesday, I have a meeting with Spanish associates regarding representing your products in Spain. Please advise if you have a distributor in Spain, and if so who. And also if there is a possiblity of becoming an exclusive distributor in Spain. We are interested in an exclusive relationship. If you agree to this then we can proceed. We would like to know if you have a price list you can send to us for the sliding door systems.Can you give us some names of companies Europe who buy your products and buildings that have your products installed.This information will be helpful for tomorrows meeting.best regards,Dylan第四封信：Dear Dylan：Thank you very much for your emails.We are now contacting a Spanish company and we will provide OEM service to them, but that contract only refer to KBB revolving Doors. We are still looking for the other exclusive representative for KBB sliding door in Spain and the other European and LA countries. Do you interested in?Celeste回函Dear Celeste,Yes please provide pricing on the sliding doors. We are still interested. Regarding revolving doors is that the Manusa company? If so it is ok and we can market the sliding doors.Best regards,Dylan Cunningham。

有关外贸邮件的范文

有关外贸邮件的范文外贸邮件应该怎么写才能够吸引到客户的注意和回复呢?下面是小编为你整理的有关外贸邮件的范文，希望对你有用!有关外贸邮件的范文格式一、使用统一的信纸(邮件背景),好有公司的商标，主要产品的图片类别等等。

外贸管理软件中可以自动设置、修改，再进行使用。

二、格式正确，统一，邮件主题合理，拼写无误。

所有发给客户的邮件应该采用统一的格式。

外贸管理软件可以帮助设置相应的格式与主题。

(1)邮件主题最好有公司名字等，比如公司名字是E_PORT，行业是PLASTIC，这封邮件的内容是给一款产品报价，那么主题可以写E_port Plastic/quotation of item A. 这样有一个好处，可以方便客户以及你自己以后查找给客户的信息，对于来往邮件很多的客户，开始的时候我往往要花很多时间去查找以前的报价以及其它资料，但是现在通过主题就很方便知道邮件大概内容是什么，节省很多时间。

(2)邮件正文两端对齐：对于段落很多的邮件，正文两端对齐会显得很整洁。

(3)第一封邮件最好写上Mr.或者Ms.某某，职位写SALES MANAGER等，不管你是不是经理，写上没关系，你职位高客户会觉得把他当回事，有好处。

(4)落款有公司标识以及详细联系资料三、版面整洁，在OE里面将撰写邮件的字体，字号(10-12号比较好)都设置好，不要一会大字一会小字;也不要花花绿绿的，特别是不要全篇都是大写字母，会增加阅读的难度，让人反感。

除非是对一些需要特别提醒客户注意的地方，可以用大写，加粗，特殊颜色等突出显示。

四、拼写无误，在每封邮件发出之前都应该利用拼写检查工具检查是否全部拼写无误。

五、表述准确，能够准确表达我方的观点，不要使客户产生任何的歧义，尽量避免有歧义的单词或者短语，尽量避免使用俚语等。

六、详细，能够提供给客户非常详细的资料，回答他的问题，并将他没有问到的问题提出来。

有时候你提出的问题会让客户觉得你很细心，很可靠而且非常专业。

外贸客服邮件回复模板很详细的

西联信息：FIRST NAME: jiandeLAST NAME: tangpost code : 351100address : putian city , fujian province , chinaWelcome to PayPal complaint center, if you have any questions on the merchant's products or services , please contact us at payspalcomplaintcenter@We will help you contact with the merchant and solve the problem for you in time.RP-Kerrie-英文风险9:11:31网上银行交易的截图（需要包括金额，付款时间，扣款公司）信用卡扫描件（照片）（需要包括持卡人姓名，信用卡前四位和后四位号码）持卡人身份证（风险不大可以驾照，但必须是持卡人本人的）客户想要换货，退货：so sorry,if we shipped the correct order you can not return.can we refund 20 dollars as compensation? I hope you can understand, thank you.退款：okay. we will refund in 24 hours. please check. thank you.Thank you for understanding.we will refund in 24 hours. please check.还没付款：so sorry, we can not find it. maybe the payment declined or it is still pending. please check. thank you.要订单号：Please tell us the order number or correct email address you left on the order then we can check it. thank you.跟踪号没更新的：So sorry for the inconvenience. There are plenty orders everyday. Shipping speed it a little bit slow. we contacted the shipping company already. They will update the shipping info. Please wait two days more. Thank you for your patience.so sorry about it.we contacted the shipping company already. they will make the delivery faster. please wait. thank you.多收手续费：so sorry for the inconvenience. the extra payment is handling fee. it is took by our bank. I hope you can understand. thank you.1. Are your products authentic or not? Why are they so cheap?（正品便宜）Authentic productsHey,This is legit site.All the products are100%authentic and with original tags. welcome to our website and buy anything you like. We are worldwide products supplier and our products are highly praised by our customers. There are stocks from our own factory, no tax and no shipping cost. That is why the price is so cheap.We have plenty orders everyday. You can trust us and place the order on our site freely. We guarantee customers privacy also. Don't worry anyone will get your info.Thank you.C.S.D.2.单子确认So sorry for the delay confirmation. We received the payment of your order already. We will check and ship you the order asap. Then our customer service will email you the tracking number. The delivery time is 5 to 7 days to your door.Please wait. Thank you.客户未收到退款so sorry for the inconvenience. we applied your refund to credit card company already.The refund processing time is 7 to 20 days.so it may take a few days for you to receive the refund. please wait. thank you.贝宝发线下Okay. We will email you the Paypal payment invoice. Please check your email. Then you can pay directly via your paypal account. thank you.不想给退货Could you tell us why you want to return the order? thank you. Greetings,so sorry about it. if we shipped the correct order you can not return. The shipping cost is rather high here. We spent a lot on the cost.can we refund 30 dollars as compensation? I hope you can understand. Thank you.换货付运费If you want to exchange the order you need to pay 50 dollars shipping cost. THE SHIPPING COST IS RATHER HIGH HERE. I HOPE YOU CAN UNDERSTAND. THANK YOU.定做很久还没发货I will talk to our shipping department and make it faster. please wait. thank you.不能用贝宝建议西联hey,so sorry that the order amount is big. we can not send you paypal invoice. do you like to pay by western union? if you pay by western union you can get 20% discount.thank you.叫客户取消争议Hey,Could you tell us why you file the dispute on paypal?please cancel the dispute then we can refund immediately, or else we can not refund. it takes long time for you to get the refund.未付款催款邮件order number:Greetings,Thank you for ordering on our website /So sorry to inform you that the payment declined, and we have ３payment methods for you to finish your order.1.Send the payment to us via Western Union. After you done the payment, please send us MTCN ,(Money Transfer Control Number, with 10 numbers), shipping address, Tel. number and country. Pay by western union you can get 20% discount. For example: If your original price is 100 dollars , you pay by western union you only need to pay 80 dollars.If you want to pay by Western Union,plse-mail us and then we will send you information about the Western Union2.Paypal payment. If you want to pay by paypal, please ask us to send you the paypal money request.then just check your email and pay directly via your paypal account.3.Please go through our site and reorder, you can pay by visa card, after you done the payment you can email us the order number.Thank you.快递订单号Order Number:Greetings,Thanks for your order.We shipped the order already. The tracking number of your order is:You can track the order at or/english.htmlThe shipping company always updates the shipping info two days later after we shipped the order. The delivery time is 5 to 7 days to your door. Please wait.2. What about the delivery time and method? （发货时间，查询方式）The delivery time always take 5-7 business days to arrive at your door. We ship the order in 24 hours. You can track your order via: or /english.html.3.调货还没发货客户确认订单so sorry for the delay confirmation.we do some adjustment with the factory.the shipping department said they will ship you the order tomorrow. after we shipped the order our customer service will email you the tracking number. please wait. thank you.4 询问订单号( 客人要求给电话的情况)Greetings,Thank you for your email.Could you tell us your order number ? Then we can check the order and email you the details. If you have any question, pls contact us at any time if you like :our te. No: 8583860660Thank you.Customer Service Department5 询问订单号（一般情况）Greetings,Thank you for your email.Please send us the order number, then we can check for you and give you feedback ASAPIf you need any help , pls contact us .Customer service department.6 要求退货以及折扣协议过程1）退货（首次回复问理由给15-25%折扣）Hey,Could you telll us why you want to return the order?You can return the shoes, but the shipping cost is very expensive and the refund procedure takes a long time around 15-30 days.If possible, we give you $20 as the compensation, and you can keep the items.,you can save shipping fee about 60 dollars too .Thank you.Customer Service Department退货（首次承认货品不正给15-25%折扣）Greetings,So sorry for the problem , because our supplier tell us the products are all original.But there is problem now , you can send the item back, but the shipping cost is too high and the refund procedure will take a long time,If possible , we can refund $30 and you can keep the items,you can save shipping fee about 60 dollars too .Thanks and best regardsC.S.D.2）折扣（再次要求退款给20-30%左右）Hey,Thank you for your email.How about refund 30% of the payment? And you can keep the items.you can save the high shipping fee also.Pls consider it again.Thank you.C.S.D3）退款（最后协议成功退款，不行在给出退货地址时还可以再次出折扣在30%-40%）Greetings,Thank you for your email.We will refund you in 24 hours , pls check it in 2-4 weeksPls wait patiently!Thank you.C.S.D4）退货地址Greetings,Pls send the item back to:Receiver Name: Jiande TangAddress: NO.201 B B uilding 2,XiuShuiHuaTing,LiCheng D istrict,Putian city,FuJian Provice,ChinaPost code: 351100 Tel: 138********NOTE：Inside the package box please write your order number, name, and what reason for return, refund or exchange.And pls write down the tracking number of returning,then pls email us the tracking number and website .When we receive it we will refund to you.But if you keep the items you will get 30% payment refund, and we will refund to you asap,if you return the products, the shipping cost is too high, and the procedure will take a long time. Pls thinking it over.Thank you.C.S.D.7 客人下单成功通知Dear friend,Thank you for your order.We are great to inform that your transaction is successful.The order number is : ****************We will ship you the order in 24 hours and you will receive the parcel around 5 days.After we ship you the order our customer service will email you the trackingnumber.If you have any questions contact us.Thank you.Customer Service Center9 付款未完成（催款邮件）Greetings,Thank you for ordering on our website : /So sorry to inform you that the payment declined, and we have ３ payment methods for you to finish your order.Send the payment to us via Western Union. After you done the payment, please send us MTCN ,(Money Transfer Control Number, with 10 numbers), shipping address, tel. number and country.Below is our western union info (get 20% discount)First name: Jian DeLast name: TangAddress : shanghai chinaZip Code : 201100For example:If your original price is 100 dollars ,. you pay by western union you only need to pay 80 dollars2.Paypal payment. If you want to pay by paypal, please ask us to send you the paypal money request.then just check your email and pay directly via your paypal account.3.Please go through our site and reorder, you can pay by visa card, after you done the payment you can email us the order number.Thank you.Customer Service CenterBSH ：LV ：SEO：10包裹未妥投/Urgent parcel: your orderGreetings,Thank you for your order. The parcel has arrived the postal office of your side, please contact the postal office and get the order. Or else it will go back to our company. or you can call the USPS customer service to ask them to resend the parcel to you, here is the tel. number：1-800-ASK-USPS® (800-275-8777)M-F - 8:00am-8:30pm ETSat - 8:00am-6:00pm ETSun/Holidays* - ClosedIf you have any question pls contact us.Thank you.C.S.D11没货需要客人换货Order not in stockHey,Thank you for your order.so sorry that the item you order is not in stock, could you　go through our site and choose other items instead ? please choose at least three items and tell us the products ID or pictures you want. Then we will change the order and ship you the order asap. Sorry for the inconvenienceThanks and best regar ds.C.S.D.12订单确认( 用于金额过大的订单确认)Greetings,Thank you for your order.We guarantee the security of our customers' credit card info and privacy.In order to prevent others steal your credit card and use it to place the order .we need to make order conformation with you. Please provide those info to us.eg. telephone number . item name , shipping address , the last four number of your credit card,or the scanning copy of your credit card .After we receive the email we will ship you the order in 24 hours.Please contact the credit card customer service center if you have any billing problem.The email address for credit card dispute center:Creditcardpaymentservice@Credit Card Service Center13. How do I know my shoe size? 鞋码，尺寸Can you tell me what size you wear in your country , our technical will confirm your size.Mens shoes Women shoesMens shoes Women shoesUS size UK size EUR size US size UK size EUR size8741 5.53368.57.542 6.54379.58.5437 4.538109448 5.539 1110458.5640121146Greetings,Below is the size information:Mens[UK:5][US:6][EU:39],Mens[UK:6][US:7][EU:40],Mens[UK:6.5][US:7.5][EU:41],Mens[UK:7.5][US:8.5][EU:42],Mens[UK:8][US:9][EU:43],Mens[UK:9][US:10][EU:44],Mens[UK:9.5][US:10.5][EU:45],Mens[UK:10.5][US:11.5][EU:46]When you finish the payment pls email us your order number and we will checkand ship you the order in 24 hours.Thank you.C.S.D.15 未授权交易给客人的邮件（以银行名义）出现未授权交易的时候用Dear Sir or Madam:Thank you for your information.We have submitted the issue for you and check up the credit card tran saction detail from your account.You have purchased $** on the order number ** for a shoes on ** (date)t o the website But the merchant name shows different on your credit card transaction detail.Since the charge back procedure will take a long time , the merchant have provide enough documents, we suggest that you can directly cancel your complain or negotiate with your supplier for some better ways. And charge back is bad for your credit recording.Any enquiries, please contact our email address :Creditcardpaymentser vice@未授权拒付邮箱Creditcardpaymentservice@330122*#(ZYS取消贝宝投诉邮件（以银行名义）Greetings:This is the credit card customer service.Could you tell us why you file the dispute of your order: ********** ?What can we do for you? Then you will cancel the dispute.Looking forward to receiving from you soon.Thank you.Credit Card Customer Service DepartmentAny enquiries: please contact our email address :Creditcardpaymentservice@。

2020年外贸跟单邮件范文外贸跟单员的主要工作内容

外贸跟单邮件范文外贸跟单员的主要工作内容跟单员的主要工作是在企业业务流程运作过程中，以客户定单为依据，跟踪产品（服务）运作流向并督促定单落实的专业人员，是各企业开展各项业务，特别是外贸业务的基础性人才之一。

外贸跟单员的职责：跟单员的主要工作是在企业业务流程运作过程中，以客户定单为依据，跟踪产品（服务）运作流向并督促定单落实的专业人员，是各企业开展各项业务，特别是外贸业务的基础性人才之一。

一名合格的跟单员需要掌握外销、物流管理、生产管理、单证与报关等综合知识。

一、跟单员：跟单员是指在企业运作过程中，以客户订单为依据，跟踪产品，跟踪服务运作流向的专职人员。

（不能兼职，替代）所有围绕着订单去工作，对出货交期负责的人。

所谓跟单员，是指在国际贸易过程中，根据已签署的商务合约中有关出口商品的相关要求，代表公司选择生产加工企业，指导、监督其完成生产进度以确保合同如期完成的人员。

目前跟单员的供需比达1∶3以上，其薪金起点在2000元以上。

而跟单员的入行门槛并不高，中专或同等以上学历的各类人员都可以从事这一行业。

二、分类：跟单员分为：业务跟单员，外贸跟单员，生产跟单员。

业务跟单：对客户进行跟进。

尤其是已对本公司的产品已有了兴趣，有购买意向的人进行跟进。

以缔结业务，签定合同为目标的一系列活动。

对外叫业务员或业务助理。

生产跟单：对已接来的订单进行生产安排。

对生产进度进行跟踪，按期将货物送到客户手中。

对内叫：业务经理或生产主管或总经理助理。

不管是外贸公司的跟单员，还是工厂企业里的跟单员，他们基本职责都是由“业务跟单”和“生产跟单”两部分构成。

以客户订单为依据，处理订单，跟踪产品，跟踪服务运作流向的专职人员。

三、跟单员的工作性质与特点决定了其从业的素质要求：1、分析能力。

分析出客户的特点及产品的价格构成，以利于报价。

2、预测能力。

能预测出客户的需求，企业的生产能力及物料的供应情况，便于接单，生产及交货的安排。

3、表达能力。

外贸跟踪信