Engineer Training-1

CMO Corporate Quality Dept. Rev. 1.0 11/01/200
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Supplier Based Management
Quality
Management
System
Role & Responsibility
Define and develop processes and disciplines for Supplier to deliver best Quality components on Time prior to PVT with competitive Price.
Development
– Phase Review Process (PrP)
– Design for X (DFX)
Supplier Based Management
–Supplier Quality Eng Team (SQE Team) – New Product Process Readiness (NPPR) – Tooling Management – Quality Contract – Supplier Performance Ranking
Quality Goal
客戶回饋不良率不超過 2000 PPM
Defect rate of customer return is less than 2000 PPM
15000 10000 5000 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
12000 PPM 8000 PPM 5000 PPM 2000 PPM
OQC Engineering
Color Filter
Reliability Engineering
New Product RA Sustainin g Product RA
TQM, SPC
Chemical SQE Mechanic al SQE Electrical SQE
LCM Fab
PrP, DFx,FMEA System Readiness Equipment Calibration
CMO Corporate Quality Dept. Rev. 1.0 11/01/200
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Customer Satisfaction
Role & Responsibility
Quality Management System Establish rapport Customer relationship to promptly respond Customer’s concern for highest Customer Satisfaction.
CMO Corporate Quality Dept. Rev. 1.0 11/01/200
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Quality System Improvement Plan
In Process Quality
– Gauge Repeatability & Reproducibility (R&R)
– Weekly CIP Meeting – Internal System Audit
Customer Satisfaction
– Monthly Quality Review (MQR)
– SWAT Team
Corporate Quality
– ISO 9001 (Sep. 1st, 2000)
– ISO 14000 ( Q4, 2001) – Small Group Activity (Nov., 2000)
Customer
Internal
Charter of Expectation
Supplier 1) In-depth of Product technology 2) In-depth of Process technology 3) Excellent SPC analysis & capability of presentation skill w/ rounded people management.
Customer Internal Supplier
Charter of Expectation
1) In-depth of Product technology 2) In-depth of Process technology 3) Capable to quantitatively convince Customer. 4) Must have SPC knowledge 5) Close loop of CCAR, AFR and RMA 6) Risk assessment analysis capability
Chi Mei Optoelectronics Quality System
CMO Corporate Quality Dept. Rev. 1.0 11/01/200
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QRA Organization
QRA
Corporate Quality
Documentation Control Center
Customer Internal Supplier
Charter of Expectation
1) Minimize parts incoming inspection to JIT 2) Supplier ranking 3) Supplier cost down plan 4) Join design review w/ R/D 5) Yearly Supplier Conference 7) New product process readiness plan 8) Transition plan 9) IQC management
Training, Conference KM, Audit Readiness CMO Corporate Quality Dept. Rev. 1.0 11/01/200 Page: 2
Corporate Quality Engineering
Role & Responsibility
Quality Management System Define a deployment process to effectively implement the following Corporate Quality System Companywide.
No Check COA meet to Specifications Yes Need Incoming material Test? No Yes Sampling & Testing Yes Result Meets to Specification Pass Fail Non-Conforming Material Handling Procedure
Customer Internal
Charter of Expectation
Supplier 1) 6 Sigma & SPC 2) TQM & 6S 3) ISO & QS9000 4) QCC & QIT 5) DFx, PrP & FEMA 6) Training 7) Equipment Calibration 8) Customer Audit Readiness 9) Deming Award 10) Malcom Baldridge 11) Knowledge Management 12) Supplier Conference 13) DCC
CMO Corporate Quality Dept. Rev. 1.0 11/01/200
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Incoming Inspection Flow
QRA
COA: Certificate of Analysis RT: Receiving Ticket
Material Dept. / Warehouse
CMO Corporate Quality Dept. Rev. 1.0 11/01/200
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Reliability Engineering
Quality
Management
System
Role & Responsibility
To ensure Product perform to the highest Reliability and Quality that excel customer and industrial expectation.
Customer
Internal
Supplier
Charter of Expectation
1) Product Verification 2) Product Reliability 3) Reliability Modeling 4) ORT 5) DFR, DFR & DFS 6) HALT & HASS
Internal
Supplier
Charter of Expectation
1) Machine capability management R&R 2) Daily Quality report 3) MI & SOP 4) FA & CA interaction 5) Line audit and SPC 6) OQC
CMO Corporate Quality Dept. Rev. 1.0 11/01/200
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Failure Analysis Engineering
Quality
Management
System
Role & Responsibility