格里芬管理学英文题库组织职能及其答案

格里芬管理学英文题库4：组织职能第11章组织工作的基本要素1、Organizing1)Is the second basic managerial function; it follows planning and decision making.2)Involves shaping the organization over time and is never truly finished.3)Involves grouping activities and resources.4)Can help the organization be flexible.5)All of the above2、Which of the following is NOT a part of the organizational structure?1)Decision making2)Designing jobs3)Establishing reporting relationships4)Distributing authority among jobs5)Grouping jobs3、_____ is the determination of an individual’s work-related responsibilities.1)Organization structure2)Organization design3)Job design4)Departmentalization5)Delegation4、What job design concept has evolved from the division of labor?1)Job rotation2)Job enlargement3)Job specialization4)Job enrichment5、Job rotation is most effective as a means of increasing employee1)Motivation.2)Flexibility.3)Satisfaction.4)Creativity.6、Reduced training costs are an advantage of job enlargement.1)TRUE2)FALSE7、To implement __________ requires employees to have more control over their jobs.1)Job specialization2)Job rotation3)Job enlargement4)Job enrichment8、Which of the following statements describes specialization?1)Specialization always reduces the amount of available transfer time.2)With specialization, workers are more likely to be absent.3)Employee training is more costly.4)Individual dexterity will be decreased with specialization.5)Automation of production processes is more difficult with specialization. 9、An assembly operation includes four different jobs. Conchita spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job1)Specialization.2)Rotation.3)Delegation.4)Enlargement.5)Enrichment.10、Ahmad’s old job was data entry operator. His job was redesigned and now he also does filing. This is an example of1)Job specialization.2)Job rotation.3)Job enrichment.4)Job enlargement.5)A narrow span of management.11、According to the job characteristics model, a job has certain levels of the five core job characteristics. Which of the following factors is used to explain why different people respond differently to their job?1)Growth-need strengths2)Autonomy3)Feedback levels4)Skill variety5)Task identity12、At Herr Industrial a group of sales reps, estimators, engineers, and project managers decides how each new bid will be specified and designed. This is an example of1)Job enrichment.2)Job enlargement.3)Work Teams.4)Job characteristics approach.5)Job specialization.13、In large organizations you would expect to find _____ departmentalization(s).1)Location2)Customer3)A combination of two or more4)Functional5)Product14、An advantage of functional departmentalization is1)Faster decision making.2)Higher levels of expertise.3)More narrow focus within departments.4)Improved response to customer needs.15、Hospitals have sections devoted to senior citizens (geriatric wards), children (pediatric wards), cancer patients (oncology wards), heart patients (coronary units), etc. From this information alone, you would say that hospitals use _____ departmentalization.1)Product3)Location4)Customer5)Sequence16、Army officers use an expression “not in my lane,” which derives from the basic marksmanship function of establishing who fires at what targets. The idea is to spread people over the whole area, so you do not miss anything and to prevent everyone from firing at the same target. This is an example of1)Delegation.2)Departmentalization.3)Job rotation.4)Job enrichment.5)Job design.17、Administrative costs rise with the use of product departmentalization.1)TRUE2)FALSE18、An appropriate basis of departmentalization for multinational companies is1)Product.2)Function.3)Location.4)Customer.5)Sequence.19、Small organizations commonly use functional departmentalization.1)TRUE2)FALSE20、An organization usually uses only one basis of departmentalization.1)TRUE2)FALSE21、At your college or university, you can get a degree in philosophy, marketing, English, Spanish, accounting, nursing, education, and so on. What kind of departmentalization is used? 1)Product3)Divisional4)Sequential5)Customer22、Many experts think that businesses should operate with fewer layers of management rather than more layers.1)TRUE2)FALSE23、The principle that requires each person within an organization to report to only one boss is1)The scalar principle.2)Span of management.3)Unity of command.4)Centralization.24、A consequence of flat structure is1)Communication problems.2)Higher costs.3)Additional managerial responsibilities.4)Lower employee morale.25、Firms have moved from centralization to decentralization in order to speed up thedecision-making process.1)TRUE2)FALSE26、On the television show ER, the student doctors are often allowed to perform routine procedures on their own. They are required to call a physician only if there is a problem that they do not know how to handle. This is an example of1)Decentralization.2)Span of management incrementing.3)Unity of command.4)Departmentalization.5)Delegation.27、The primary reason for delegation is1)To make the manager’s job easier.2)To take advantage of willing employees.3)To allow the manager to get more work done.4)To allow the manager to do less work. 28、The process of systematically retaining power and authority in the hands of higher-level managers is referred to as1)Decentralization.2)Wide span of management.3)Job enrichment.4)Centralization.29、The most appropriate technique to use when there is an extreme need for coordination between organizational units is1)Rules and procedures.2)Task forces.3)Managerial hierarchy.4)Liaison roles.30、The greater the complexity and uncertainty of the environment, the more likely an organization will use decentralization.1)TRUE2)FALSE第12章组织设计1、Organ ization _____ refers to the manner in which an organization’s structural components are arranged to manage the total organization.1)Design2)Structure3)Development4)Behavior5)Management2、Once an organization design is developed, it is rarely changed.1)TRUE3、An advantage of bureaucracy is increased1)Flexibility.2)Favoritism.3)Efficiency.4)Participation.4、System 4 design is based upon concern for1)Interpersonal processes.2)Efficiency.3)Control.4)Consistency.5、Military organizations used to have a policy that required officers to eat separately and maintain some social distance from enlisted personnel. The current separations are far less distinct. The military is eliminating some of its _____ organization design.1)Bureaucratic2)Dynamic3)Administrative4)Scientific5)Behavioral6、The situational view of organization design argues that1)Bureaucratic organization design is best in all situations.2)System 4 design is best in all situations.3)System 1 design is best in all situations.4)Any design may be best in different situations.7、As the technology used by an organization becomes more complex, the number of levels of management tends to increase.1)TRUE2)FALSE8、Custom-made products/services use __________ technology.1)Core3)Large-batch4)Process9、Which of the following industries uses large-batch technology?1)The diamond industry2)Fashion designers3)Furniture manufacturers4)Builders of sports arenas5)All of the above10、Wal-Mart expects to add over 800,000 jobs in the next few years, therefore managers know that they will need to become more decentralized to remain close to their customers. This is an example of the importance of ________ to organizational design.1)Environment2)Organizational size3)Organizational Life Cycle4)Corporate-level strategy11、GE produces a network television station (NBC) and aircraft engines. There appears to be little need for_____ between these units.1)Integration2)Responsibility3)Flexibility4)Centralization5)Technology12、Specialized jobs and centralization are commonly associated with __________ organizations.1)Mechanistic2)Differentiated3)Organic4)System 413、Montgomery Ward is an example of an organization in the __________ stage of the organizational life cycle.2)Youth3)Midlife4)Maturity14、As an organization moves through the life cycle, it tends to become1)More decentralized.2)More organic.3)Less specialized.4)Less dependent on staff personnel.15、Only business-level strategy directly influences an organization’s design.1)TRUE2)FALSE16、If a firm uses related diversification strategy, there needs to be1)A strong hierarchical reporting system.2)High levels of coordination.3)Low levels of integration.4)Strong reliance on functional departmentalization.17、Bureaucratic design is often associated with __________ strategy.1)Defender2)Analyzer3)Prospector4)Reactor18、There is an obvious relationship between an organization’s design and its functional strategies.1)TRUE2)FALSE19、An advantage of the divisional form of organizational design is1)Coordination opportunity.2)Synergy.3)Above-average financial performance.4)Difficult to verify.20、The Landon Corporation has three divisions that are very closely related and functional departments for personnel and information systems. Landon is using a hybrid design.1)TRUE2)FALSE21、The Pizza Place makes only pizza and sells only pizza, drinks, and prepackaged snacks. This is an example of the _____ organization design.1)Matrix2)Divisional (M-form)3)Hybrid4)Functional (U-form)5)Conglomerate (H-form)22、Robert Lane owns a pizza restaurant, gas station, dry cleaners, and a hardware store. Each business is run by a general manager, and the overall performance of each business is evaluated by Robert and his staff. Which form of organization design does Robert use?1)Conglomerate (H-form)2)Divisional (M-form)3)Functional (U-form)4)Hybrid5)Matrix23、A dentist office with one dentist will likely follow1)Functional departmentalization.2)Mechanistic design.3)Single-product strategy.4)Related diversification to spur growth.5)All of the above24、Matrix organization design is most appropriate when1)There is strong pressure from the environment.2)The environment is stable.3)There are slack resources.4)Information processing needs are low.25、Colgate-Palmolive is a multinational company that manufactures toothpaste, deodorant, pet food, and soap. Which of the following organization designs would you expect it to use?1)Functional (U-form)2)Divisional (M-form)3)Conglomerate (H-form)4)Matrix5)High-tech involvement26、Viacom owns Nickelodeon, TV Land, VH1, and Nick at Nite. Viacom’s managers of these cable networks are allowed a fairly high degree of autonomy in their operations, yet they coordinate their activities as needed. Purchasing is highly centralized, but many other functions are quite decentralized. Viacom uses a _____ organization design.1)Conglomerate (H-form)2)Divisional (M-form)3)Functional (U-form)4)Matrix5)Hybrid27、Heinrich works for Siemens Corp. He lives in New York City and reports to both the marketing vice president in Munich and the vice president in charge of Siemens North America. He works in a _____ design organization.1)Conglomerate (H form)2)Divisional (M form)3)Functional (U form)4)Hybrid5)Matrix28、Cypress Semiconductor splits units as they grow so that all parts of the organization are small, highly flexible, with little or no functional authority. This type of organization design is called the _____ organization.1)Virtual2)Team3)Functional (U-form)4)Hybrid5)Matrix29、Virtual organizations1)Operate with little or no formal structure.2)Rely on project-type teams.3)Learn to achieve continuous improvement.4)Are similar to System 1 organizations.30、A _____ organization works to facilitate the lifelong learning and personal development of all of its employees while continually transforming itself to respond to changing demands and needs.1)Divisional (M-form)2)Learning3)Team4)Virtual5)Functional (U-form)第13章组织变革与创新1、_____ is defined as substantive modification of any part of an organization.1) Organization development2) Organizing3) Organization change4) Organization implementation5) Organizational structure2、Since 1998, the United Food and Commercial Workers Union has been trying to organize labor at 90 Wal-Mart stores. The union is an example of1) An external force for organization change.2) A change in the general environment.3) A change agent.4) An internal force for organization change.5) None of the above3、Reactive change is almost always preferable to planned change.1) TRUE2) FALSE4、Which of the following factors is an internal force for change?1) Increases in the prime lending rate2) Increased attempts by unions to organize new companies3) A change in attitude of workers toward unannounced layoffs4) The development of new technology that makes your factory obsolete5) A foreign competitor introducing a product similar to yours—but less expensive—into the U.S. market5、In an effort to keep up with the other large Wall Street firms, Lehman Brothers acquired Neuberger Berman, a money management firm. This is an example of1) Reactive change.2) Planned change.3) Organizational development.4) The innovation process in operation.5) The influence of radical innovation.6、After American Airlines announced it was scaling back its more room in coach program; Jet Blue announced its plan to increase leg room in coach. Jet Blue is engaging in planned change.1) TRUE2) FALSE7、A guarantee of future pay increases following downsizing would be a means of operationalizing which step in the change process?1) Unfreezing2) Refreezing3) Changing4) Implementing8、The manager’s role as monitor is essential to which step in the comprehensive approach to change?1) Recognizing the need for change2) Understanding how to implement change3) Setting goals for change4) Selecting a change technique5) Planning change implementation9、Desiree is reluctant to take a promotion because it involves moving. She knows little about the area she would be living in. According to the text, the most likely reason for such employee resistance to change is1) Uncertainty.2) Threatened self-interests.3) Different perceptions.4) Feelings of loss.5) Facilitation.10、Open communication during the change process1) Minimizes uncertainty.2) Threatens people.3) Confuses employees.4) Takes too much time.11、When the public relations department wanted to move the newsletter staff to a more remote office, the manager perceived she would get less face time with her boss. As a result of _____, the manager was resistant to the change.1) Uncertainty2) A high level of risk propensity3) Threatened self-interests4) Different perceptions5) Feelings of loss12、Maytag is not a company known for its secrecy, but when it began developing what it considered to be a revolutionary high-efficiency washing machine, it needed to make sure that no word of its innovation got to its competitors. Employees were asked to plan how the company could maintain this needed secrecy, and were involved in their implementation. This change in organization culture was made acceptable to itsemployees through the use of1) Force-field analysis.2) Facilitation.3) Education and communication.4) Participation.5) Institutionalizing the change.13、A company sells an unrelated subsidiary and uses the money to buy a related one. This diversification and subsequent acquisition represent an attempt to implement change through a change in structure and design.1) TRUE2) FALSE14、Which of the following represents organization change by means of a change in people?1) A change in the use of computers2) Adopting a new main basis of departmentalization3) Installing a new information system4) Implementing a new performance appraisal system5) Making decisions by team work15、A form of technological change that has been especially critical in recent years is change in1) Information systems.2) Materials used.3) Work sequence.4) Distribution of authority.16、Avoiding __________ is the key reason organizations attempt reengineering.1) Uncertainty2) Entropy3) Synergy4) Growth17、Which of the following would be classified under the broad heading of organizationchange by means of technology and operations?1) A company that makes battery-powered flashlights decides to replace themetal cases with lighter-weight plastic ones.2) A manufacturer change replaces final inspections with periodicinspections.3) An insurance company alters the process of logging and verifying claims.4) A company consolidates its offices to take advantage of PC networking.5) All of the above18、Moving toward a flatter organization design would be a change in1) Technology.2) Structure.3) People.4) Reengineering.19、The primary change required to convert to making pipe out of plastic rather than steel or copper is in the area of1) Information systems.2) Work process.3) Work sequences.4) Control systems.5) Enterprise resource planning.20、An assumption of OD is that1) Employees are satisfied with their development.2) Employees have a need to be accepted by others.3) Employees develop independently of the organization.4) Employees have a strong need for money.21、Which of the following is a type of intervention or activity commonly used in organization development?1) Education2) Survey feedback3) Intergroup activities4) Life and career planning5) All of the above22、When substantial conflict exists within an organization, an effective technique is1) Team building.2) Survey feedback.3) Techno-structural activities.4) Third-party peacemaking.23、The aim of __________ is to change the behavior of supervisors.1) Survey feedback2) Intergroup activities3) Coaching4) Life planning24、The aim of __________ is to change the behavior of supervisors.1) Survey feedback2) Intergroup activities3) Coaching4) Life planning25、The effectiveness of many OD interventions is difficult to evaluate.1) TRUE2) FALSE26、The point at which an idea moves from the laboratory to practical use is referred to as1) Innovation development.2) Innovation launch.3) Innovation application.4) Innovation growth.27、Modification of existing products or services is a form of __________ innovation.1) Radical2) Managerial3) Developmental4) Incremental28、Possible roles of the intrapreneur in a large organization would NOT include1) Inventor.2) Product champion.3) External change agent.4) Sponsor.29、Innovation is a relatively inexpensive means of creating growth in an organization.1) TRUE2) FALSE30、Which of the following is the BEST example of a radical innovation?1) Digital television2) More leg room in coach on airlines3) Sam’s Choice, Wal-Mart brand4) Froot Loops cereal bars5) Arm & Hammer laundry detergent格里芬管理学英文题库答案组织职能第11章1 ~10：5，1，3，3，2；2，4，2，2，4；11~20：1，3，3，2，4；2，1，3，1，2；21~30：1，1，3，3，1；5，3，4，2，1。