新高考高三英语书面表达作文讲义（三十）投诉信写作常用提分句式整理与真题练习

新高考高三英语书面表达作文讲义（三十）投诉信写作常用提
分句式整理与真题练习
2020届新高考高三英语书面表达作文讲义（三十）投诉信写作常用提分句式整理与真题练习
投诉信结构
第一段：开门见山说明写作目的-投诉。

第二段：说明投诉问题、后果并提出要求。

第三段：希望给予考虑并期待对方尽快回复。

一、常用句式
01
开头句
开门见山，说明写作目的：投诉。

1. I'm Li Hua. I feel bad to trouble you but I'm afraid that I have to make a complaint about the poor service in your restaurant/ the poor quality of your products of your company.
我是李华。

很不想给你添麻烦。

但是，恐怕我不得不对你们餐馆糟糕的服务/你公司糟糕的产品质量进行投诉。

2. I'm writing to you to complain about...and ask for solutions to the problem as soon as possible.
我写信是投诉...并要求尽快解决问题。

3. I'm writing to express my dissatisfaction about (I)
bought/purchased from your company.
我想要表达我对从你们公司买的...的不满。

02
正文句
说明投诉问题、后果，并提出合理建议。

1. In the first place, .... In addition, .. Under these circumstances,
I find it hard to do...
首先，...而且，... 在这样的情况下，我很难...。

You can imagine how upset I was ( to do sth)!
你能想象(...) 我是多么的难过啊！
2. While I was on holiday in Hong Kong about a week ago, I bought
a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it.
大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。

当被洗的时候，它会掉色。

现在，我不能穿了。

3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency （缺陷）.
它是前天按时到的。

但是当我检查时，我发现中间有个洞。

我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。

4. I have dialed your service number for several times but it was always busy.
我多次拨打你们的服务电话，但它总是占线。

5. Now this problem keeps worrying me.
现在这个问题一直在困扰我。

6. I demand either a new... should be posted to me immediately or
I should be give a full refund.
我要求马上寄给我新的...或者给我全额退款。

7. Can you change a new one for me as soon as possible?
你们可以尽快给我换件新的吗？
8. I insist you change a new one for me or give me a refund （退款）.
我坚持你们给我换件新的或者给我退款。

9. I demand that she should make an apology to me face to face. 我要求她当面向我道歉。

10. Worse still
更糟糕的是
to my anger
to my disappointment
使我生气/失望的是
There is something wrong with...
...有问题
change it for a new one
=change it for another one
make an apology to me
apologize to me
向我道歉
03
结尾句
希望给予考虑，并期待对方尽快回复。

1. Thanks for your consideration.
感谢你的考虑。

2. I hope you will give due attention to this matter.
我希望你给予此事应有的重视。

3. I believe you will take my complaint seriously.
我相信你会认真考虑我的投诉。

4. I'll appreciate it if my demand is met.
如果我的要求被满足，我会非常感激。

5. I'm looking forward to your early reply.
期待着你早日答复。

6. I hope you will deal with my complaint at your earliest convenience.
我希望你们能尽早处理
1) 你是李华，两周前你从网上一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。

请就此向网店客服写邮件投诉。

要点如下：
1. 介绍购物情况
2. 反映存在问题
3. 提出解决方案
注意：1. 词数80词左右 2. 可适当增加细节，使行文连贯 3. 开头结尾已给出，不计入总词
To whom it may concern,
I am one of your customers(顾客). I ordered（订购）a set of(一套) B ookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I'd like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
Sincerely,
Li Hua
2) 汤姆在一家商店购得劣质商品，遂与营业员交涉。

但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。

Dear Manager,
Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop
and told the assistant what had happened. To my surprise, your assistant didn't help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.
I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn't seriously think of the interests of customers.
I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.
Sincerely,
Tom。