五星级酒店客房培训——如何清洁淋浴间

Why is this task important for you and our guests?
为什么这些对你和我们的客人很重要？
Answers:
1.I understand the importance of the cleanliness of the guest bathroom.
我明白客人浴室的重要性。

2.When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS score.
干净的浴室可以增加客人的满意度。

3.I can show my professionalism.
Task – How to clean the Shower Room Page 1 of 4
可以展示我的专业技能。

4.Guests feel comfortable with a clean bathroom.
干净的浴室能使客人感到舒适
Task – How to clean the Shower Room Page 2 of 4
Summary questions:
问题总结
1.How long should it take me to clean a shower room?
打扫浴室用多少时间？
2.What are the basics steps when cleaning a shower room?
打扫浴室的基本步骤？
3.What material do I need to clean the shower?
清洁卫生间需要什么工具？
4.What is the first thing I do when cleaning the shower? And the last thing?
打扫卫生间的第一件事和最后一件事是什么？
5.What do I need to clean in the shower?
打扫淋浴需要什么？
6.Do I need to report defects to HK or can I report this defect immediately to POMEC?
Task – How to clean the Shower Room Page 3 of 4
发现问题需要报告给客办还是工程部门？
Now ask the trainee to practice the task from start to end to test competency.
培训回顾
Task – How to clean the Shower Room Page 4 of 4。