商务礼仪英文书籍文档
中国商务礼仪 英文 Business Etiquette in China
Business Relationship in China
• Chinese business relationship inevitably becomes a social relationship after a while. Unlike Western business relationship which remains professional and perhaps, aloof, even after a long time, Chinese business relationship becomes a social one. • The more you share your personal life, including family, hobbies, political views, aspirations, the closer you are in your business relationship. Sometimes, a lot of time is spent discussing matters outside of business, but then a lot of time, the other party is also making up his mind about your deal based on how much he sees your personal relationship with him.
Business Etiquette in China
5
Extension for Giving Face
• Do not underestimate the concept of losing face. Arriving late, causing embarrassment, behaving confrontationally, insisting too hard on paying a bill or calling attention to a mistake can all cause loss of face. • However, complimenting someone on their business acumen in front of their colleagues is an easy way to win points. • If a Chinese person has misunderstood you, or cannot (or does not want to) answer a question, they may laugh to cover their embarrassment. Try not to get agitated. They may come back to you with an answer later once they’ve had the chance to think it through or find out the answer. If they don't, you’ll need to ask again—but it's best not to do this in front of others so as not to cause a loss of face.
英文版商务接待礼仪课件
目录
Overview of Business Reception EtiquetteBusiness reception processKey points of business reception etiquetteCultural Differences in Business Reception
Etiquette details are in place
from dress, reception language to preparation of reception items, all demonstrate professionalism and meticulousness.
Use political language and avoid colonialism or professionalism
Use appropriate body language, such as maintaining a significant distance, appropriate post, and formal expressions
Hospitality
Maintaining a professional decade, dressing appropriately, and using polite language are key
Professionalism
Being functional and effective in all business receipts is critical
Casual attention is acceptable for some less formal business settings, but should still be present and necessary
商务礼仪英文版
院系：信息科学与工程学院专业：班级：姓名：学号：The importance of professional image and Promote professional image Abstract:Professional image is not only established by working ability, but your makeup look, attitude and body language, all of which can help you to build a perfect professional image.Business etiquette is a code of conduct of the business people interact with customers.Business personal etiquette image plays an important role in business activity. Your image can speak ,so business personal etiquette image is very necessary,this paper will introduce the importance of the business personal etiquette image and how to improve personal etiquette image.Keyword:Business activities;professional image;image shaping;importance1.The importance of the business personal etiquette imageBusiness activities is a two-way activities, the exchanges between the success or failure depends the good or bad, and the effect of communication and communication effects largely by the impact from the personal image of etiquette. The behavior of the norms of business people and enhance their overall image of etiquette will make business activities to better the expected direction. Dealing with business people and all kinds of people participate in different occasions, should be full performance of a good personal image reflects the personal qualities, education, lifestyle and experience, so that not only reflect the individual's self-confidence, can establish a competitive and to people satisfied with the professional image.Business etiquette business activities reflect the mutual respect of conduct, grooming and behaviors of the general requirements of human business activities. Its main role: First, improve the quality of our business personal. Market competition is the ultimate competition in the quality of personnel, business people, business people the quality of training and personal qualities of the performance of the competition. The second is to help establish a good relationship. Exchanges are not polite, do not know the rules will sometimes screwing up. The third is used to maintain the image. Business people image design is very important, because the personal image of business people, representatives of the corporate image, product image, the image of the service on behalf of the national image in the cross-cultural exchanges, local image and the image of the country.The image of the individual's life is very important; decent shape and maintain personal image will meet a good first impression; In some cases, personal image is not on your own behalf, but on behalf of an organization or a team.Personal image is a tool of communication, personal image to a large extent influence the development of the organization or team, so sometimes the maintenance of personal image is not for themselves, and sometimes for the country, for the collective, for friends,In order to loved ones, and so on; This shows the importance of personal image.Here are some worthy of our attention. A lack of concern about your appearance ;Being wrinkled, unshaven, smell or unkempt;Always be conservative ;Practice impeccable瑕grooming.For example; 1.To attend a formal party, how will you dress yourself? --An evening dress or a suit.2.On formal occasions, how many colors of all your clothes should be? --No more than three.3.On formal occasions, what kind of shoes should a man wear? --Black leather shoes.4.On formal occasions, can a man match the black shoes with white socks? -- No, he can’t.5.If the suit is buttoned, where should be the stickpin? --Between the second button and the third button of the shirt.6.If the suit is unbuttoned, where should be the stickpin? -- Between the third button and the fourth button of the shirt.7. When your foreign friend says, “Your new dress is so beautiful.” What are you supposed to say?--You should say, “Thanks, I am glad you like it.”Some of the details of our business activities did not focus, it should be possible to affect the overall situation; Therefore, some of the details, a few simple steps, we have the bureaux to do our best to treat the matter lightly, not in detail, and sometimes there may be a little of ourdetails of the change of our customers, this detail. we value success; . For example: We dressed in business establishments, from a man dressed can see this person's character.Seen some of the habits of this person, we can see . details of the business activities and how important ah!Especially for our college students, we have not yet entered the community on all aspects of society is not how to understand some things I do not know how to deal with. There are many details we may not be valued, but we do not know those details is not doing enough; so a lot of attention to their image in their daily lives, the future there will be a great help. Since the personal image is so important, how should we improve the image of the individual?2.How to promote professional image?First of all, When we and others have an appointment, or to see customers, first impressions are very important;A positive first impression could last for a lifetime,you never get a second chance to make a good first impression.Do you know?Our 60% understanding of people which we give to them comes from the visual impression;Good first impression is usually formed within the first 4 minutes;The first impression influence quite lasting.So we should make a good impression on somebody at the first meet; Make a super first impression.Just as you often judge other people by the initial impactthey have on you, so are you likely to be judged yourself in the first few moments of interacting with someone.Here are some tips for making a great first impression with colleagues and business associates:when meeting another person, extend a confident handshake as you make eye contact.Eliminate trendy words from your vocabulary.Modern colloquialisms may be fine on the home front, however, slang is considered inappropriate in a business environment. Thus,you should avoid a phrase such as “Awesome!”when you mean to say “Great!”When you are representing yourorganization,always carry materials (such as a computerbag, pens, and notepads) that broadcast a“quality” message. Believe it or not, supporting materials are a definite reflection of your style—and your organization’s style. Thesematerials will project an image—positive or negative—of you and your organization.Second；generally speaking, the most important or personal locator, you play what kind of role have different identities in different environments, what we should like what this referred to in psychology as "the first round effects. The first round effect tells us that in dealing with people, especially the first impression is essential in the initial exchanges, there are two key points, first, the precise role; personal aesthetic taste. Specifically, there are six elements we need to grasp;1.The instrument (Apperance), namely appearance is focused on the head and hands,head and hands is very important, of nose hair can't is too long, can't have hair crumbs, general body can't have the odor, the man's hair also cannot too long.The hair should Clean it often, at least once every 2 days Comb it often, esp. before a negotiation. It’s better to take a comb with you all the time.Not too long hair. 2.Expression (Expression) it is man's second language, Expression to cooperatewith language Expression natural, not false false things die; Expression to be friendly don't hostile friendly is a confident, feelings to the benign interaction, equal to the communication.3.Behavior action (Behavior) to be graceful manners, poise is graceful Behavior,elegant manners are actually confidentgood cultural connotation on the basis of a habit of natural Behavior action to civilization manner, especially in public in front, we must set up the individual represent the collective such a concept for example: can't we dress up in public at will, can't deal with the waste products in our Behavior to elegant standard, stand a station appearance, sit have sat phase.4.The costumes (Clothing and accessory) dress to also stands for personalaccomplishment, is aesthetic appeal of is also enterprise standard a image shows a is business people should wear a suit; 2 it is to foster strengths and circumvent weaknesses so in business contacts, the key problems of the dress, the first to suit my status, second to learn different dress collocation, to give a person a kind of harmonious aesthetic feeling.For men, these are the accepted norms for business attire: There are many variations on the cut(or style) of the suit, of course, but the most commonly found cuts are Italian, traditional English, and traditional American.Many business suits are double-breasted. A common pattern considered very professional is the pin-stripe.The recognized business colors are black and gray (dark of light), but some companies have established others as their recognized color, such as blue.5.Talk (Language) to speak mandarin first, want to note the volume, voice is notexcessive cultivation, a low voice has two advantages, one is in line with norms;Two is to compare the pleasant-sounding second, carefully select content, words discuss the issues, first is you thinks, you need to know what about what shouldn't talk about what third, in business conversation, courtesy of use also is veryimportant.6.Treat People (Treats People) which have three basic matters is the image of theindividual, is the enterprise life first the good faith for this; The second law; When the third at the nondefaulting time means life, time is a benefit, business contacts must abide by the time.Summary:Business etiquette is not only the business personnel should possess the knowledge, is also the people should learn. Business etiquette used in more than business activity, also in social life is widely used. Business personnel individual etiquette image is an important part of business etiquette, molds good personal etiquette image will greatly increase the personal accomplishment and personality charm, no matter for yourself or enterprise have good etiquette image is a high value of the assets. In the commercial activity process to the business personnel of etiquette high requirement of image, because business personnel individual etiquette image in business relationship can go smoothly, related to the survival and development of enterprises. Business people to improve their own etiquette can eliminate the obstacles in image communication, social relationships, easy to help in business negotiations to reach an agreement, to complete the enterprise issued task. Whether out of work required or life request, should be aware of shape personal etiquette image, the importance and necessity of through to the business etiquette knowledge learning and improve the image of the application introspective and accomplishment.Bibliography:Allen, Derek. Addressing Overseas Business Letters. St.Edmundsbury Press, 1988.At Ease Inc. Where Have All The Dress Rules Gone? Video Series, 1997.At Ease Inc. Gaining That Competitive Edge in the 21st Century.Video Series, 1998. Molloy, John. New Women’s Dress for Success. Warner Books, Inc., 1996. Morrison, Terri with Wayne A. Conway and George A.Borden, Ph.D. Kiss, Bow, or Shake Hands. Adams MediaCorporation, 1994.Post, Peggy. Emily Post’s Etiquette: 16th Edition.HarperCollins, 1997.RoAne, Susan. How to Work a Room: The Ultimate Guide to Savvy Socializing in Person and Online. Quill, December2000.。
商务礼仪 Business Etiquette 英文版 ppt
二、Table manner
• 1) China's table manner • Generally,seats that closer to the top table take precedence（优先）.For example, on the wedding party,family members of the bride or the leaderships are arranged to the table that closest to the tap table.
批注本地保存成功开通会员云端永久保存去开通
Business Etiquette
一、Dress etiquette
• Dress is a culture, it can reflect a nature’s cultural level and the material civilization level of development .
• We know that diffeerent preferences, so their ways of dress vary.
• Even so, we still have some basic principles to follow according to people’s beautyappreciation standard
• 2) West’s table manner • Wash you hands before each meal. • Knife and spoon are placed to the right of the plate. The fork is on the left.
• Open the napkin and place it in your lap before starting.
【管理资料】英文版-商务接待礼仪汇编
name
the place of work
position
How to receive the unexepected guest
Then, you should understand the intention of the guests, and say:Wait a minute ,please!I will go to see whether general manager in the office .
Some sentences about the reception etiquettes
Providing Service
1. Would you like me to help you with your baggage? 2. You can use internet in Business Center. 3. How many papers do you want to copy? 4. Where would you like to fax this paper? 5. Please sign your name here. 6. Please fill out the Registration Form first. 7. Half one RMB will be charged for copying one paper. 8. The telephone number is 8284-8622 and fax number is 8284-8625. 9.You can take a taxi to your hotel.
Some sentences about the reception etiquettes
Guide Directions
商务英语 中国的商务礼仪 全英文
taken apart; the color of the skin socks (can not
be damaged) ; wear sandals and socks, wear
short skirts and socks; avoid dew, Short,
first, prevent too much. Second, prevent being too expensive for others to accept easily.
13
Third, prevent the volume from being too large for easy carrying.
10
through
1 Business dress
Business Personnel (ladies) wearing a professional dress note
3、attention can not wear casual shoes with professional dress, wear skirts rather than darning socks also do not wear short socks
4
1 Business dress
Different types of business situations:
Social occasion
Social Interactions have their own personality. First
of all, social occasions are divided into five: social
商务礼仪英语Bisiness Etiquette
A Study on International Commercial Etiquette and Its Significance商务礼仪及其意义研究CONTENTS(TIMES NEW ROMAN 小三号加黑加粗)INT RODUCTION (1)CHAPTER ONE ABCCCCCCCC (7)1.1 Abc (7)1.2 Abc (8)1.3 Abc (9)CHAPTER TWO ABCCCCCCCC (11)2.1Abc (11)2.2Abc (12)2.3Abc (13)CHAPTER THREE…CHAPTER FOUR……CONCLUSION……………………………………………………….REFERENCES………………………………………………………内容摘要当今世界，各国之间交流频繁，礼仪之论不再局限在国内，而成了国际交往需要重视的问题。
同时，不可否认的是因为各国价值观念，文化，历史背景的不同，在礼仪实践中也存在差异。
没有一个统一的标准，这些差异，只有一些约定俗成的东西，大家都基本认同，在交往中共同遵守。
所以从事国际交流，国际商务的人，不论是政治，经济，文化，军事哪个领域，对这些礼仪都要熟悉。
国际商务和涉外工作也已经不再是少数人的专利，而是成为越来越多人的职业选择。
在这个“以人为本”的时代，如何在跨文化的交流中，尽可能地尊重他人，又充分维护自己的尊严，是一项非常重要而具有挑战意义的事情，而国际商务礼仪就是市场竞争和国际商务大环境中人们必备的一门知识。
本文对商务礼仪进行了明确的界定,对商务礼仪的内容与归属、特征与原则、功能与操作进行了系统的阐述,较为详细地论述了商务介绍与问候,迎送礼仪,宴请规则,谈判礼仪以及柬书礼仪,同时阐明了国际商务礼仪对于商务人员的重要意义。
AbstractNowadays different nations communicate frequently. Etiquette is becoming an imp ortant issue, which is not confined only in the domestic affairs. At the same t ime, the values vary from nations to nations, so does the practice of etiquette. There is not an acknowledged standard and it is only a set of established rule s which are obeyed by all the people. Therefore, a business man should be familiar with all the protocols in all fields, such as politics, economics, and cult ure and military.International business is no longer the privilege of the minority of people. Mo re and more people prefer to go into business. In the era of human-oriented soc iety, how to respect others and maintain one’s dignity becomes a challenge. In ternational business etiquette is the basic knowledge which should be applied i n the competition in the international business environment. .This thesis gives a clear definition of commercial etiquette and systematically explains its contents, categorizations, features, principles, functions and pr actices. It illustrates the business introduction, greetings, welcoming guest s, entertaining visitors, international business negotiation, practical busines s English writing in detail. It also shows the significance of the commercial e tiquette.INTRODUCTIONBusiness communication and business etiquetteIn an era of globalization, understanding the basics of etiquette and protocol that is, the type of behavior that others expect of you in both informal and fo rmal settings—is an important skill. It can instill an individual with confide nce to handle almost any situation in any culture and allow a businessperson t concentrate on the deal at hand rather than worrying about such distractions as which fork to use or which hand to use for passing food. Without an understand ing of the basics of etiquette and protocol, you risk coming off as a boorish N eanderthal. You may even put your company’s image at risk or risk potential fa ilure in the formation of key business relationships that are vital to global success. Finally, a well-honed sense and appreciation of local customs etiquette and protocol can make you stand out in a competitive global market.In order to comprehend the International Commercial Etiquette, we should find o ut the full contents of its activities.Just as its name implies, the International Commerce indicates that there is on ly one purpose of commercial activities, that is, to realize, increase and conv ert the value. One sales its goods to the other to realize the market value of this production, at the same time, the value is increased in this process, ther efore, the seller gains some profits, which will be conversed into the value fo rm needed in the next commercial campaign, no matter it is cash, products or se rvice, thus, makes preparation of the following commercial activity. International Commercial is based on the approbation and reception of each othe r’s trade motivations between the bargainers. Especially nowadays, this kind o f activity is an action in which both sides are voluntary and almost without an y force to press on. Besides, this kind of commercial activity goes along under the condition of free trade all over the world. Therefore, in the atmosphere o f international commerce, the traders have the same quality, intent and environ ment, as well as threeCHAPTER ONEABCCONCLUSIONIncreased globalization has been one of the most important developments in thepast decade. The Internet has been instrumental in accelerating the growth of b usiness across borders. The ability to effectively conduct business with tradin g partners around the world is essential in the twenty-first century. Savvy com panies view the development of international business etiquette and communicati on skills as a strategy to distinguish their company from competing firms. One business educator has cautioned, "Being closely attuned to the orientations of diverse trading partners is an increasingly important advantage in the highly c ompetitive global marketplace, where only the very best thrive." Colleges and u niversities have responded to this need by integrating international perspectiv es into the curricula. Business schools in particular have worked to internatio nalize the curriculum, partially through the expansion of international busines s communication courses. Even student clubs have recognized the need for enhanc ed understanding of other cultures, sponsoring popular business etiquette dinne rs and workshops on global business protocol.Proper etiquette in today’s business world goes well beyond basic ta ble manner s( they are, after all, a given in most cultures) and common courtesies (allowi ng an esteemed colleague or superior to precede you through a doorway, for exam ple). Think of all the elements that go into making a first impression. The lis t is lengthy. There is your manner of dress, your professional appearance, the color of your dress or tie, your body language, handshake, posture, amount of e ye contact on introduction, where you put your hands, how you accept a business card and how you present yours as well as the actual content of the card-and y ou haven’t even sat down to begin talks.Regardless of the culture, proper etiquette means maintaining your own values w hile respecting those of others. It does not mean slavishly following the rituals and practices of others to please your host. If you make an effort at the la nguage, at understanding the basics of common courtesy, and avoid any offensive acts, don’t be overly concerned about the subtleties- at least the first time around. To be honest, not that much is really expected of the first time visito r to another culture, thought a deeper understanding will be expected each time you visit. The value in understanding etiquette and protocol id in the confide nce it gives you and the impression it makes on colleagues.Although what is covered is handled well, there are some areas that could have received greater attention. For example, there is little discussion of the diff erences among the various countries and cultures in each continent. And I’d ha ve liked more on business etiquette and the use of humor, entertainment and let ters.We previously discussed the importance of business etiquette in daily business activities in terms of "business introduce", dining, business invitations. Ther e are some other important business etiquettes, such as the proper attitude tow ards foreign cultures, music and arts, the respect for their dining habits, hol idays and religions. We will not discuss them in details because of the limited scope of this paper. Shortly put, understanding more about foreign business et iquettes put us in a good position to deal with all kinds of business occasions and hence facilitate the development of global trade.References:[1] Grace Fox. Everyday Etiquette, A Guide to Modern Manners[M].[2] Mary Jane McCaffree, Pauline Innis. The Complete Handbook [8] R.G. Feltha m. Diplomatic Handbook[M] .[M]. Time-Life Custom Publishing.[3] Williams-Sonoma, Inc. and Wedon Owen Inc. The Bar GuideBerkley Publishing Group with Doubleday Direct, Inc, 1998.of Diplomatc i[M],. Official and Social Usage.[4] 杜培. 现代礼仪学[M]. 中国工人出版社, 1997.[5] 韩欲和, 张彦. 涉外礼仪[M]. 译林出版社, 1996.[6] 金正昆. 涉外礼仪教程[M]. 中国人民大学出版社, 1998.[7] 李斌. 国际礼仪与交际礼节[M]. 世界知识出版社, 1985.[8] 李天民. 现代国际礼仪知识[M]. 世界知识出版社, 1999.[9] 宋长美. 对外交往中的礼仪礼节[M]. 黑龙江人民出版社,1996.（中文参考文献按拼音顺序排，英文按字母顺序排。
【全面版】英国商务礼仪PPT文档
会见礼仪 Meeting etiquette Smoking is prohibited in formal dinner, smoking is considered offensive.
Important fete activity, we in the dinner.
英格兰、苏格兰、威尔士及北爱尔兰
offensive..
宴请礼仪(1) Dinner etiquette
● Important fete activity, we in the dinner. Go to the British home, it is better to take a lower value of gifts, there would be no bribery because the cost is not much.
LOGO
英国商务礼仪
Business etiquette in England
英国简介
全称
大不列颠及北爱尔兰联合王国
英文名称
The United Kingdom of Great Britain and Northern Ireland
组成 英格兰、苏格兰、威尔士及北爱尔兰
Contents
礼仪 Telephone 第三句：如果客人有行李，帮忙提does you have some luggage?
第三句：如果客人有行李，帮忙提does you have some luggage?
宴请礼仪(2) Dinner etiquette
Doing business in the UK, you must strictly abide by credit, promised to things, must go all out.
商务礼仪英文
商务礼仪英文篇一：商务礼仪英文Businessnegotiationsetiquetteabstract Businessetiquetteisamanifestationofmutualrespectofconductinbusinessacti vities.corebusinessetiquetteisanactofcriteria,usedtoconstrainallaspectsofou rdailybusinessactivities.Thecentralroleofbusinessetiquetteistoreflectthemu tualrespectbetweenpeople.asbusinessleadersidentitynegotiators,inbusiness negotiationsshouldfollowtheetiquetteofnegotiationsthreeelementsthatfocu soninstrumentationdemeanor,attentiontolanguagearts,tocomplywithetique ttedisciplines.intheeventasuccessfulbusinessnegotiation,negotiationetiquet teisnotnecessarilycomplywiththesuccessofthenegotiationsdecisioncriteria. ifyouviolatenegotiationsetiquette,butitwillcausealotofunnecessarytrouble, evenbeathreattoreachanagreementKeywords:BusinessetiquetteBusinessnegotiations Businessnegotiation,whichmeansreferstonegotiateinsociallife,thepartiesto meettheirneedsandsafeguardtheirowninterests,thetwosidesproperlycarried outtosolveaproblem.Businessnegotiations,isthenegotiationofatransactionf ortherealizationofactivebuyersandsellersofgoodsorservicesonavarietyoftra dingconditionsTheroleofbusinessetiquetteinbusinessnegotiations1.Regulatebehaviorinbusinessdealings,peopleinteraction,interaction,mutu alcooperation.ifyoudonotfollowcertainnorms,thetwosidesonthebasisoflack ofcollaboration.amongthemanycommercialspecifications.Etiquettecanma kepeopleunderstandwhatshouldbeproudofwhatnottodo,whattodoandwhatn ottodo,andhelpdeterminetheself-image,respectforothers,towinthefriendshi p.2.Etiquetteisaninformationtransferinformation,thisinformationmaybeexpr essedbyrespected,friendly,sincereandsoemotional,sothatpeoplefeelwarm.i nbusinessactivities.Properetiquettecangeteachother'sgoodwill,trust. Thushelpstodeveloptheircareer.3.Promotefeelingsinbusinessactivities,alongwithin-depthexchanges.The twosideswillprobablyhavesomeemotionalexperience.itisexpressedastheem otionalstateoftwokinds:oneempathy,anotheremotionalrejection.Etiquetteis easytomakemutualattraction,promotefeelings,leadingtotheestablishmentan ddevelopmentofgoodrelationships.conversely,ifnotspeaketiquette,vulgar,t henitiseasytogeneratefeelingsofexclusion,resultingininterpersonaltensions .Toeachothercreatingabadimpression.4.Establishtheimageofamanetiquette,itwillestablishagoodpersonalimagein frontofeveryone;membersofanorganizationetiquette,itwillestablishagoodi mageforyourorganization,wonthepublic'sadmiration.inadditiontoam odernmarketcompetitionbeyondcompetitiveproducts.Evenmoreapparentintheimageofthecompetition.onehasagoodreputationandimageofthecompany orbusiness,itiseasytogainthetrustandsupportofallsectorsofsociety,canbeina ninvinciblepositioninthefiercecompetition.So,businesspeoplealwayspayatt entiontoetiquette,bothgoodqualitiesembodiedindividualsandorganizations, butalsotheneedtoestablishandconsolidateagoodimage. Businessnegotiationsetiquette(1)Businessetiquettebeforepreparingnegotiations1.Payattentiontothechoiceofthenegotiations.Thetwosidesagreedtonegotiat ethetimetogothroughthepartyalonecannotdecide,otherwiseitisrude.Toselec tthemostfavorabletimeforone'sownnegotiations.avoidmindataloweb bwhen,aftercontinuoushardwork,themarketisnotconducivetotheirnextnego tiations.2.Payattentiontothechoiceoftheplaceofnegotiations.negotiatingthebestplac etofightintheirownfamiliarenvironment.ifwefailedtodo,oratleastshouldbes electedinthetwosidesarenotfamiliarwithneutralvenues.Tocarryoutseveralro undsofnegotiations,venueshouldturnswaps,toensurefairness.3.Preparationofnegotiators.First,negotiatorschoice.Selectnegotiatorstomee tinthebusinessetiquetteoftheprincipleofreciprocity,thatis,one'sownne gotiatorstonegotiatewitheachothertorepresenttheidentityandpositionofapee r;secondly,apparelchoicenegotiators.men'sbesttowearasuitortunic,skirtorsuitlad iesshouldwearformalclothing,etc.,toeachotherinordertomature,fullofsincerityimpression.4.negotiationsreceptionpreparations.negotiatorsfromtheshuttle,toplaceand timetonegotiatearrangements,hotelreservations,diningandentertainment,th eentireprocessmustbecarefullyprepared,deliberately,alwaysreflectthenegot iationopponent'srespectandcourtesy,toshowagoodimageofthecompa ny,laythefoundationforthesuccessofthenegotiations.5.Readytonegotiatedata.First,beforethenegotiationsonthesubjectofnegotiat ions,content,agendafullypreparedtodrawupplans,objectivesandthesubjecto fnegotiations.Secondly,adetailedcollectionandnegotiationsrelatedmaterials ,suchaspartystrength,politicalandlegalsystemandmarketthemes,etc.also,ne gotiatorsgatherbasicinformation,suchasworkexperience,hobbies,socialcust omsandotheraspectsofcontent.(2)Etiquetteinbusinessnegotiation1.negotiationsseatingetiquette.Businessnegotiationsbythenumberofgroups involvedinthenegotiationscanbedividedintobilateralnegotiationsandmultil ateralnegotiations.Bilateralnegotiationsonmulti-userectangulartable,usuall yhostandguestssitopposite,eachside.negotiatingtablegenerallytransversetot hedoor,guestssitdoor,backdoorandsithosts.Sittingamongthepartiesresponsi bleperson,inaccordancewithhispositionfollowedbytheremainingstaffsitaro und,basedonrespectfortheprincipleoftheright;multilateralsentencedtousem oreshortrostrum,referringtothenegotiationstosetuparoomfacingthemainent ranceofthepodium,thenallotherpartiesbacktothemainentrance,facingthepodiumwereseated.Representativesofthepartiescametospeakinturn.inaddition ,subjecttoseatingarrangements,thebestplacetoseatandseatlicensingarrange mentshostessesbeguidedseatstoavoidsittinginthewrongposition.2.negotiationsmeetetiquette.Firstofall,payattentiontothebeginningoftheme etingetiquette.moreformalnegotiationsoccasions,etiquetterulesintroducedi sfirstintroducedhighstatus.aftertheintroductionoflowstatus,inprinciple,ifth eequalstatus,longafterthefirstchild'scompliance.wasintroducedtosmil etoindicatewhatshouldstandupandusesomepolitelanguage,suchas”nicetom eetyou”,”heardalot”category.ifequippedwithbusinesscardscanbehandedati melymanner.inaddition,theattitudeetiquetteshouldalsopayattentionwhenth eymeet.Suchaswatchingeachother,eyesshouldstayineachother'seyest otheforeheadoftheTrianglearea,makeeachotherfeelconcernedaboutyouratti tudeearnestandsincere.Gesturesshouldbenatural,especiallynotcrosshisarms overhischest,sothereisasenseoffrivolousarrogance.3.negotiationslanguageetiquette.First,articulate.whennegotiatorstonegotiat etightaroundthetarget,usedsomeoftheeuphemisticlanguage,encountereddif ficultiesinthenegotiations,requiringtheflexibilitytotakeappropriateemergen cymeansoutofthewoods,astheothersideaskedtomakeadifficultquestiontoan swerimmediately,youcanlookunderthetable,andthensaid:”i'msorry,pl easewaitaccordancewiththeagreement,theneedatthistimetoreturnaphonecal ltoafriend..”soyouwillbeabletomulti-fighttoone-considerthetimeclock;followed.cleveruseofthesilentlanguage.withasmileandanod,showingnotunders tandwhenpeopleconfusedagreeunclearwhensuchexpressionssuchas:Finally ,talklessandlistenmore.Bylistening,wecangetalotofvaluableinformationtoe achother,understandeachotherintentions,findasolutiontotheproblem.4.negotiationsunderfieldetiquette.Businessnegotiationsnotonlyconfinedtot heconferencetable,themoredifficultnegotiations,themoretheneedtofocuson privateexchanges,whichcannotonlycompensateforthelackofatable,orevenh aveanimpactonthesuccessofthenegotiations.Forexample,whenthenegotiati onsverydifficulttimes,inaccordancewiththeappropriateetiquette,arrangeso merecreationalactivities,suchasreceptions,ballsandcall,andthesecontactsis whatyouampleopportunitytoshowcasethecompany'simage.ifwecanw inthegoodwilloftheotherparty,contributetothesuccessofthenegotiations. (3)Businessetiquettefinalstageofnegotiations1.Signingceremony.Fromtheliturgyisconcerned,whensigningceremony.mu stbesolemnly,seriously.oneofthemostnotablewasundoubtedlyholdthe seatingarrangementproblemsigningceremony.oneparallelisthemostcommo ntimeofthesigningceremonyofbilateralform.itsbasicapproachis:signingtabl eattheindoorsideofthedoorhorizontally.Theceremonywasattendedbyallpers onnelofbothsidebysideafterthesigningtable,thetwosidessignedcenterstaffsa tsidedoor,passengersiderighthandside,themainpartyleft.Second,therelative type,withparallelrowsofseatssigningceremonyisbasicallythesame.Themain differencebetweenthetwo,buttherelativestylerowseattoattendthesigningceremonyofbilateralsuiteseatsmovedacrossthesignatory.Third,thePresidentofs tyle,mainlyapplicabletomultilateralsigningceremony.Theiroperatingcharac teristicsare:signaturetablesstillintheroomhorizontally,istillneedtosigninthe faceofthemainentranceofthetable,buthavejustone,andnotfixeditsseatoccup ant.whentheceremony,peopleofallparties,includingtheundersignedinclude d,allshouldbebacktothemainentrance,facingseatsonthesignatureUm.whens igned,thepartiessignatorytotheorderprescribedshouldturntookseatsatthetab letosignthesignature,thenthatshouldbereturnedtotheoriginalplacetable. 2.Giftsetiquette.afternegotiationsnegotiatorsgifts.inadditiontothedesiretob efriendlyanddeepenthefriendship,themoreimportantisthesuccessofthecoop erationcongratulations.Butthegiftcannotberushed.ingeneral,youwanttodete rminethevalueofagiftorasaguestunderthecircumstancesofeachgift.Shouldp ayattentiontotheactualmeaningandemotionalvalueofthegift,notworth.also, payspecialattentiontoeachother'scustoms,doesnotviolateeachother& #39;sreligiousbeliefs.inaddition,Europeanandamericanpeoplegiveeachoth ergiftsoftime,bothsidesmustfacehimselfopengiftwrap,andexpressedapprec iationandsincere.inshort.withthedevelopmentofsociety.Businessetiquettehasbecomeamoder nsocialandeconomicinteractionisrequired.Forbusinessnegotiationandother businessassociationshaveanimportantrole,hasbecomeourtraditionalcultura linheritanceanddevelopmentofetiquetteinbusinessdealings.Famousetiquett eexpertProfessorJinzhengkunsaid:”courtesyisrespectforothers,respectfortheinstrumentintheformofthefoot.”Tobetterintothemodernbusinessd ealings, we篇二：商务礼仪的英语论文泉州师范学院毕业论文EtiquetteonBusinessintercourse谈商务交际中的礼仪abstract:withthedevelopmentofthesociety,businessmenfacemoreandmoree xchangesandcompetition.Everyenterprisemustexperiencecooperationandc ompetition.Thereisasayingthatforasuccessfulbusinessenterprise,18%ofsuc cessdemandsprofessiontechnique,82%demandsvalidofsocialinteractionofc ommunication.Establishingagoodimageinbusinessactivitiesandhandlingpu blicrelationshipwellindistractingenvironmenthavebecomethebasicrequire mentsofimprovingtheircompetitivenessandbettercooperation.Therefore,go odbusinessetiquetteisanimportantmeanstoestablishmutualrespect,trustfrie ndlyandgoodcooperativerelationswithotherbusinessmen.inaddition,businessetiquetteisthebasicstandardprincipleinsocietyanditalsoi snecessaryforbusinessmentounderstandandmasteritwhentheydealwithothe rbussinessmen.Thelevelsofetiquettewhichpeoplepresentdirectlyreflecttheq ualitiesofthemoderncivilizationsinhistimeaswellasthesymbolofthebusiness organization?simages.Sothebusinessmenshouldpaymuchmoreattentionont heetiquetteofthebusinessintercourse，includestheetiquetteofbusinessreceptions,theetiquetteofbusinessinvitation s,theetiquetteofbusinessentertainments,theetiquetteofbusinessvisitationsan dtheetiquetteofpresentinggifts.However，inthebusinessactivities，differentnationshavedifferentvaluesandorientation.alsoinbusinessculture,d ifferentcountrieshavedifferentcustoms,differentetiquettehabits,etc.moreov er,thebusinessetiquetteisinfluencedbydifferentcultureandcustoms,itisnoten oughtolearnthebusinessetiquette,weshouldalsounderstandandrespectdiffer entculturalcontext,keepingfirmlyinmindthecustomers?thetabootopic,onlyb ywhichcanpromotebusinesscommunicationeffectively.Keywords:BusinessintercourseBusinessetiquetteculture【摘要】随着社会的发展，企业面临越来越多的交流和竞争。
商务礼仪的重要性英文
商务礼仪的重要性英文篇一：商务礼仪英语Bisiness EtiquetteA Study on International Commercial Etiquette and Its Significance商务礼仪及其意义研究CONTENTS INTRODUCTION????????????????????.1CHAPTER ONE ABCCCCCCCC?????????????. 7Abc???????????????????????. 7Abc ???????????????????????.8Abc????????????????????.???.9CHAPTER TWO ABCCCCCCCC?????????????11???????????????????????. 11???????????????????????12???????????????????????.13CHAPTER THREE?CHAPTER FOUR?? CONCLUSION?????????????????????. REFERENCES?????????????????????内容摘要当今世界，各国之间交流频繁，礼仪之论不再局限在国内，而成了国际交往需要重视的问题。
同时，不可否认的是因为各国价值观念，文化，历史背景的不同，在礼仪实践中也存在差异。
没有一个统一的标准，这些差异，只有一些约定俗成的东西，大家都基本认同，在交往中共同遵守。
所以从事国际交流，国际商务的人，不论是政治，经济，文化，军事哪个领域，对这些礼仪都要熟悉。
国际商务和涉外工作也已经不再是少数人的专利，而是成为越来越多人的职业选择。
在这个“以人为本”的时代，如何在跨文化的交流中，尽可能地尊重他人，又充分维护自己的尊严，是一项非常重要而具有挑战意义的事情，而国际商务礼仪就是市场竞争和国际商务大环境中人们必备的一门知识。
本文对商务礼仪进行了明确的界定,对商务礼仪的内容与归属、特征与原则、功能与操作进行了系统的阐述,较为详细地论述了商务介绍与问候,迎送礼仪,宴请规则,谈判礼仪以及柬书礼仪,同时阐明了国际商务礼仪对于商务人员的重要意义。
Business Communication商务社交礼仪英文版PPT课件
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
(精)简短商务礼仪英文版
简短商务礼仪英文版简短商务礼仪英文版发布时间：2020-04-15在商务场合中，应该怎么样用英语得体呢?下面是宝岛优品小编搜集整理的一些内容，希望对你有帮助。
商务礼仪的英文版1被国际社会公认的第一礼俗是什么?What s the fit custom in the international society? 被国际社会公认的第一礼俗是什么?Lady fit .女士优先。
2社交中的三A原则指的是什么?What is the ThreeA principle in social communicatio? 社交中的三A 原则指的是什么?Accept 接受对方;Appreciate 重视欣赏对方;Admire 赞美敬佩对方。
3在国际礼仪中，TOP指的是哪三个原则?What does TOP mean in the international etiquette? 在国际礼仪中，TOP指的是哪三个原则?Time时间;Objective目的;Place 地点。
4和西方人交谈时，应避免哪八个话题?When you are talking with people from western countries, eight topics should beavoided. What are they? 和西方人交谈时，应避免哪八个话题?Age, marital status, salary, experience, address, peonal life,religious belief, politics, and opinio about other people.年龄，婚否，收入，经历，住址，个人生活，宗教信仰，政治见解，以及对他人的看法。
5哪三个词在社交场合最常用?Which three words are the most common ones in social life? 哪三个词在社交场合最常用?Thanks谢谢;Excuse me (sorry) 对不起;Please 请。
国际商务礼仪握手英文版
In Turkey
outside business situations, shaking hands is not the standard greeting among men. In casual non-business situations, men will less likely shake hands and among women hardly at all. Kissing each other on the cheek twice is a more common practice
back
Shake hands with your good friends
back
Members of our team 唐艳 李浩
Thank you赵薇so much
何坚婷
hard
DONT'S
• Not more than three seconds
• Not to wear gloves
• Uncrossed shakehands
• Not to talk while shaking hands
Both hands or right hand
Softly and kindly
In Europe
England
France
When people meet with each other the first time,they usually shake hands instead of hugging. While on the banquet,guests often shake hands with each other to show respect
Generally, it is considered inappropriate, if not outright insulting to the initiator side, to reject a handshake without good reason (such as an injured right hand).
商务礼仪概述英文
商务礼仪概述英文In the realm of business, etiquette is not just a set of rules but a fundamental aspect of professional conduct that can make or break relationships. Understanding and adhering to these unwritten codes is crucial for the success of any business venture. Here's an overview of the key elements that constitute business etiquette:1. Professional Attire: Dressing appropriately for the business environment is the first step to making a good impression. It's important to be aware of the dress code of the company or industry you are interacting with, ranging from formal suits to business casual.2. Punctuality: Arriving on time for meetings and appointments is a sign of respect and professionalism. It shows that you value the other party's time and are serious about the business at hand.3. Communication: Clear and concise communication is essential. Whether it's through email, phone calls, or face-to-face conversations, always be polite, respectful, and direct.4. Respect for Cultural Differences: In a global business environment, it's important to be aware of cultural nuances and differences. What might be acceptable in one culture could be offensive in another.5. Networking: Building and maintaining professional relationships is vital. This involves remembering names, following up on meetings, and networking events where you can expand your professional circle.6. Table Manners: When dining with clients or colleagues,it's important to be aware of table manners. This includes knowing which utensil to use and how to behave during the meal.7. Gift Giving: In some cultures, it's customary to exchange gifts. It's important to know the appropriate type of giftand the manner in which it should be presented.8. Confidentiality: Respecting the privacy andconfidentiality of business information is paramount. This includes not sharing sensitive information without permission.9. Digital Etiquette: With the rise of digital communication, it's important to follow digital etiquette. This includes not overusing emojis or abbreviations in professional emails and being mindful of the tone of your messages.10. Meeting Etiquette: During meetings, it's important to be prepared, to listen actively, and to contributeconstructively to the discussion.11. Body Language: Non-verbal communication is just as important as verbal. Maintain eye contact, avoid fidgeting, and ensure your body language is open and welcoming.12. Follow-up: After meetings or events, it's courteous to follow up with a thank you note or email. This shows appreciation and helps to solidify the relationship.By mastering these aspects of business etiquette, you can navigate the professional world with confidence and grace, fostering positive relationships that can lead to long-term success.。
中西方商务礼仪(英文)
Different Business Etiquette between China and theWestI. IntroductionBusiness etiquette is a kind of civilization accumulation of human being.It becomes fixed during the business communication, being handed down from generation to generation. It is also a kind of standard behavior observed by the businessmen in their communication. Different countries have different culture traditions, so their business etiquette is also different from one another. There are great cultural differences between the cultural cores of Confucian in China and the cores of Christian in the West, which leads to some differences in the business etiquette between China and West.II. The Influence of Cultural Differences on Business Etiquette Differences Between China and the WestGenerally speaking, the differences on business etiquette between China and the West are influenced by several cultural factors, such as values, view of time, view of space, view of diet, verbal habits and nonverbal. The paper mainly focuses on time and space approach.2.1 From the approach of timeThoreau once said,“If a man does not keep pace with his companions, perhaps it is because he hears a different drummer.”Now, we use the phrase “the beat of a different drummer”to explain any different pace of life. The attitudes toward time vary from culture to culture. And it is understandable that people of different cultures hold different views toward time. When it comes to international business, the view of time can be divided into two types, such as monochromic time and polychromic time. Countries that follow monochromic time perform only one major activity at a time, while countries obeying polychromic time perform several activities simultaneously. (Jeanette S. 113)The United States is a monochromic culture. In monochromic culture, time is regarded as something tangible. Time is seen as linear and manageable. Therefore, people concentrate on the task at hand, taking time commitments seriously and being accustomed to short-term relationships. For example, in the West, time is a kind ofprecious and limited resource. The business people attend the business meeting on time. If someone was late, he would be considered to be lack of honesty. And the U.S. business people always expect to solve their business problems within twenty to thirty minutes. In monochromic cultures, it is considered a rude to do two things at once, such as reading a journal in a meeting or answering the telephone while someone is in your office. Schedules and keeping appointments are consistent with value of people in monochromic cultures.Chinese people are typical example of polychromic cultures. Chinese people are well adapted to doing several things at once and do not mind interruptions. In their opinion, people are more important than schedules to members of polychromic cultures. Their lifestyle is less organized than that of monochromic people. In their eyes time is just like a circle that does not have the end. So Chinese people are highly distracted and subject to interruptions. They consider time to be casual and flexible. For example, to most Chinese today, time simply flows from one day to the next. If a job is not done today, maybe it will be done the next day or the next. And the business meeting would generally last for several hours.Compared with the Westerners, few Chinese equate time with money. When foreign businessmen arrive in China, most Chinese will make them settle down in hotels and give them an opportunity to rest up. Because Chinese do not expect them to immediately rush into business. However, generally this arrangement will be politely but firmly rejected by visitors. When Chinese are involved in international business, they will get familiar with the Western concept“time is money”. But they do not automatically relate it to the pace of business.Besides, Chinese do not pay much attention to the appointment. Sometimes even if there is an appointment, the Chinese would not stick to it seriously. When people of different cultures interact, misunderstandings often arise as a result of different time view. For instance, in the Western countries, the business contact would be pre-arranged within three to four weeks. Business people pre-arrange the business contact at least two weeks in America. The appointment is holy to Americans. In the business communication, if someone asks to have a business contact at the lastminute, he will be considered to make trouble or insult the others. On the contrary, the Chinese people pay more attention to relationship. In their business activity, if there is an important person need to be contacted, they could cancel the primary appointment to meet him. It is unacceptable to American business people. This example shows the cultural differences in time sense between China and the West. And it becomes increasingly important as modern business communications put more and more businessmen in daily contact. If we are to avoid misunderstanding, we need to know better about our own cultural biases and those of others. (Wen Yaoqing, 127) 2.2 From the approach of spaceSpace, is the physical distance between people when they are interacting. It is deeply influenced by culture. When people are having a conversation, the distance between them changes dramatically from one culture to another.Generally speaking, there are four zones when U.S. people interact: the intimate zone, the personal zone, the social zone, and the public zone. The intimate zone, less than 0.46 meters, is reserved for a close friend. And it appears briefly when the business colleagues shake hands. The personal zone, from 0.46 meters to 1.2 meters, is used for giving instructions to someone in an office. The social zone, from 1.2 to 3.6 meters, is used for impersonal and formal business meeting. The public distance, over 3.6 meters, is the most formal zone. (Lillian H. 83)Americans tend to need more spaces than Chinese. When having a conversation with Chinese, Americans will back away for the Chinese partner is standing too close. Standing too close to someone in the United States may leave a bad impression on the others, as it implies the person is upset, overbearing, or he is making sexual advances. These negative positions should be avoided in the United States. In China, people prefer to stand close to each other and they think it is a normal and friendly way to communicate with each other.Besides, the arrangement of desks, chairs, and conference table also feature the different styles of communication. When the United States people are conversing, they prefer the face-to-face arrangement of chairs whereas the Chinese prefer side-by-side arrangement. They like this arrangement because they could avoid directeye contact through it.IV. ConclusionWith the globalization of the world economy, organizations are culturally diverse in handling all kinds of business activities, especially multinational cooperation. More and more business people have become aware of the strong impact from culture. And they should have a good understanding of the other business etiquette culture beforehand, which is beneficial for both sides of the business people. Only in this way will it be possible for them to expand their business and make it more prosperous.ReferencesDu, Li.(2004).Comparison of Wine Culture between China and the West.Culinary Science Journal of Yangzhou University,(l):l-4 .Jeanette S.,Martin.Global Business Etiquette.Westport,CT:Praeger,2006.Lillian H., Chaney. Intercultural Business Communication. Upper Saddle River, NJ : Prentice Hall, 2004.Wen,Yaoqing.“Comparison analysis of multinational business culture”. 《International business research》，4（2001）：p121-30。
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2020
商务礼仪英文书籍文档Document Writing
商务礼仪英文书籍文档
前言语料：温馨提醒，公务文书，又叫公务文件，简称公文，是法定机关与社会组
织在公务活动中为行使职权，实施管理而制定的具有法定效用和规范体式的书面文
字材料，是传达和贯彻方针和政策，发布行政法规和规章，实行行政措施，指示答
复问题，知道，布置和商洽工作，报告情况，交流经验的重要工具
本文内容如下：【下载该文档后使用Word打开】
商务礼仪英文书籍篇一
书名：商务礼仪英语作者：杨文慧等编出版社：中山大学出版社内容简介本书针对我国商务交际礼仪的资料不多，且资料的专业性、实用性不强的现状，为适应日益丰富的商贸活动的需要，向从事对外经济贸易的工作者、教师和学生奉献此书。
本书为适合各阶层读者的需要，在文字上力求简短、通俗、易懂，并配以中英文对照、注释，方便读者结合工作和实际进行学习、掌握和运用。
商务礼仪英文书籍篇二
《国际商务礼仪英文教程》由九章构成，涵盖了国际商务活动礼仪的方方面面，内容丰富多彩，文字流畅易懂，是一本适于经贸类专业学生学习英语的好教材。
内容简介
《国际商务礼仪英文教程》从服饰仪表、见面问候、拜访接待、西式宴请、面试礼仪、办公室礼仪、电话礼仪、书信礼仪等
方面入手，介绍跨文化交际中的基本礼仪常识。
所介绍的知识力求全方位覆盖具有普遍性的国际商务礼仪规则，并在此基础上注重交际细节和文化差异;信息量充足、语言难度适中。
集合了数位编者在“国际商务礼仪”课程的一线教学实践中积累的宝贵经验，也参照了EmilyPost和杨俊峰教授等中外礼仪专家的诸多著作或教学成果。
全书的教学可设54学时，其中讲授36学时，实践18学时，也可以根据实际情况增加或减少学时。
商务礼仪英文书籍篇三
《商务礼仪指南》
作者
(美国)佩吉·波斯特(Post.P.)
(美国)彼得·波斯特(Post.P.)
内容简介
正确的商务礼仪并不是死板的“规矩”，它是以考虑周到、尊重他人和诚实的方式在商业活动中对待他人。
人们对穿着牛仔裤上班已经习以为常，但这并不意味着人们对礼仪已漠不关心。
无论你所处的工作环境是正式的或非正式的，良好的人际交往能力绝对是你获得事业成功的必要条件。
在各种商务场合中得体和正确的礼仪，不但令同事愉快，合作伙伴信任，还会帮助你与商业伙伴建立起广泛、牢固的合作关系，推动大家奔向共同的目标。
谁都免不了出错，不是没有及时回邮件，就是不小心飙出一句脏话。
但这些错误可能无伤大雅，对吗?在言行举止上，我们真的需要做到尽善尽美吗?不客气地说，我们确实需要如此。
佩姬·波斯特(PeggyPost)和彼得·波斯特(PeterPost)重新编写了其祖辈埃米莉·波斯特(EmilyPost)的经典著作——《商务礼仪指南》(TheEtiquetteAdvantageinBusiness)。
他们认为：“在许多工作场合中，举止得体不仅能令你表现得更友善和自信，使人们更乐于与你共事，还能提供给你许多重要工具，帮你和你的公司达成目标”。
社会习俗在飞速改变，家庭与办公室的界线愈发模糊，即使最精通礼数的人也时常感到困惑。
因此，礼仪指南这类题材经久不衰，比如中世纪，人文主义者伊拉斯谟1530年曾为男孩写过一本礼节指南的书，其中包括不乱动、不挠痒等细节。
“礼仪小姐”和波斯特家族等礼仪专家持续受到信任和追捧。
《石板》(Slate)杂志“亲爱的普鲁登斯(DearPrudence)”以及《金融时报》“亲爱的露西(DearLucy)”等专栏也层出不穷。
在当今办公环境中，恼人琐事依旧屡见不鲜。
比如，你的邻座打开一份怪味四溢的便当，你的同事对着手机怒吼……你该如何应对这些情况?职场规则不断改变，难道这意味着基本的礼仪标准也随之发生变化?
其实不然。
波斯特家族在书中这样总结：“良好的商务礼仪并非是一套亘古不变的‘规矩’。
事实上，多数人所说的商务礼仪只不过是一些常识，比如要考虑周到、尊重他人，并在商务场合中以诚待人。
”马丁母子的书则帮我们区分了礼貌和礼节：“礼貌是举止得体的原则，礼节则是在特定场合中需要恪守的规则”。
因此，礼貌待人这项原则并不会改变，但是礼节会不断演
变。
懂得这一点，你就不难区分二者。